Tata DoCoMo Complaints & Reviews

I took one tata docomo dongle for internet working and paid rs 2000. For full month it was not working. Everytime they say when it is not working, you call us. I never received signal and never used internet on it. In three months time there was no usage and they never took the dongle back for rs 2000 and now they are black mailing me pay rs 700 more to close my account else they are blackmailing me to file the case against me in high court.

I have so many times in this 4 months duration requested the customer care for migration of my postpaid sim no [protected]. I was using two sims holding no [protected] & [protected] i applied for migration in april for [protected] clearing all my bill. Dispte that my number [protected] was produced with the bills. And i got so many calls that i explained them the issue of how can they produce the bill after applying for migration. But they never answered to my question.. I even agreed to pay the bill if they are ready to cancel the bills produced on [protected] after applying for migration.. But they did not even listen to that. I am ready to pay still the bills produced on my other number [protected]. But they are not agreeing to it. And have sent me a legal notice. Without resolving my issue i never said i will not pay the bill. I always said i will pay the bill only if they are ready to re produce the bills on [protected].

i had a tatadocomo broadband connection account no.[protected]. monthly plan of 617rs i applied for disconnection over the phone as i was out of station and was asked to submit a remaining balance if 358 rs after which it would get disconected. however after few months i received a bill of 1130rs. after calling the customer care i was given a complaint refrence no and that it would be resolved. however i continued receiving the same bill again and again. i also talked to people in the tatadocomo team and have the mail proof for same. today i have received a lok adalat notice by mail. is this some joke from tatadocomo team or do they not know how to resolve a registered complaint. attaching all the threads 1) COMPLAIN DATED :13/06/2014 (have the proof i my mail) Hi! Greetings from Tata Docomo! Thank you for using our services. This is with reference to the concern expressed by you over service related issues for the Tata DOCOMOnumber [protected]. We regret the inconvenience caused to you. We would like to inform you that your complaint/request has been registered for the given number and the reference number for the same is[protected]. This would be resolved by 21-JUN-14. We request you to kindly make a note of the reference number for your future correspondence. For any assistance please feel free to call us at[protected], our 24x7 Customer Care toll-free number from any Tata DOCOMO phone. We are also accessible from non Tata DOCOMO phones on[protected] Thanks and Regards, Team TATA DOCOMO. 2) ist complained on: 20/03/2014 Hi! Greetings from Tata Docomo! Thank you for using our services. This is with reference to the concern expressed by you over service related issues for the Tata DOCOMO number [protected]. We regret the inconvenience caused to you. We would like to inform you that your complaint/request has been registered for the given number and the reference number for the same is[protected]. This would be resolved by 22-MAR-14. We request you to kindly make a note of the reference number for your future correspondence. For any assistance please feel free to call us at[protected], our 24x7 Customer Care toll-free number from any Tata DOCOMO phone. We are also accessible from non Tata DOCOMO phones on[protected] Thanks and Regards, Team TATA DOCOMO. *******This is an automated message. Please do not reply******* DISCLAIMER:

My account no with TATA DoCoMo is [protected]. I wanted to order a Wi-fi router on Friday morning i.e. 3rd Jul. First expert told me that I cannot order it with her and was hung-up. I called back and placed the order and was told to wait for 72 hrs. I requested several times to expedite it and was told to wait for 72 hrs. 72 hrs passed over this morning. I called-up again to know the status but was hung-upon. Called back and wanted to register a complaint and was again hung-upon. tried again and wanted to talk to a Supervisor and was put on hold for over 5 mins. I had to hung-up this time. Is this not a revenue leakage as I am ready to pay for this? Is this what customer service is? If yes, I would like to terminate these GOOD services.

Respected Sir/ ma'am, I am Deepti shukla mob no-[protected]. I haven't subscribed for any LDR service. But today i got message that LDR service has been activated on my no. Before activation my balance was 89.80 rupees. But today 87.69 rupees has been deducted from my balance showing that LDR service has been activated on my no. I want to say that i don't know what kind of service LDR is and how to use it. And i haven't subscribed for any of these services. i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully Deepti shukla no-[protected]

Sir with reference to the above subject this incident i recieved dirty messages from unknown number .This is happened last 4 years back. Due to some personal problems i;ve not complined to police station. Now i decided to lodge the complaint against this issue

Will never use docomo in future. Even after repeated mails they do not cut the connection. Even after doing the payment once, they didn't cut the connection and giving legel notice.. I have all the related documents and payment details with me DOCOMO the WORST service of all telecomm services Its better not to use it

I am a tata docomo subscriber(Mobile no. [protected]). But yesterday i was surprised to see my balance. I was having more than 250 Rs balance and 3Gb data plan. I was surprised my balance is 0 Rs only and data plan is nill. Really this give me a setback that reputed telecom operator is acting like this and unnecessary steeling balance and data pack. Now i am having a doubt in my mind might be you steel my balance in past also but i was unable to detect that. I want my balance and data refund back.

Respected Sir/ ma'am, I am rachita pani mob no-[protected]. I haven't subscribed for any LDR service. But yesterday i got message that LDR service has been activated on my no. Before yesterday my balance was 93 rupees. But yesterday 91.54 rupees has been deducted from my balance showing that LDR service has been activated on my no. I want to say that i don't know what kind of service LDR is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully Rachita Pani no-[protected]

Hi, I am using tata docomo from last 5 years. Recently I have converted my number into postpaid. Due to your executives false information I received bill amount of 5674Rs. I compalained regarding the same on 20th June. They said it will get resolved on or before 25th of june. I waited upto 25th June. Later I again contacted your customer care service later they said It will get resolved by 27th Of June. I said Ok for that. Still It wasn't resolved by the date promised. At last I got a confirmation call stating my complaint is resolved and the bill caused due to data will get waiver which is more than 5000rs. The executive told me to wait for 48-72 hrs to get the waiver. I got that call on 30th June. So by 3rd of July, I should have got my waiver but still it is not got waived and Whenever I am calling your customer care I am getting fake promises that my complaint will get resolved withing 1 or two days. So to resolve a complaint you guys take more 2 weeks. Wow! What a service!! I think I had called your customer care upto 10-15 times. This is not enough, You guys have barred my services so that I cant make any outgoing call. This shows how much you guys care about your loyal customers who use your service for more than 5 years. And another thing last date of paying bill is 9th july so if you do not resolve my issue by that date you guys will increase that bill by late fine fee. Kudos!! So to resolve that again I will have to again raise request for that :( I am just fed up with your service. Please process my waiver request asap. I don't have patience to wait for more time now. My phone number : +91 [protected] My Postpaid Connection Number :[protected] I am attaching screenshot of number from which i got call. And the screenshot of message that I received after that call.

Hello Sir, On dt.1.7.2015 time- aprox 9 pm, I have recharged mistakely of 1295/- rupees in Tata photon number- [protected]. Actually I intented to recharge in my own photon number [protected], but mistakely I pressed 8 instead of 2 and so recharge was done in wrong number. So after 10 minutes when I realized this, I went to the retailer from where I recharged ( the docomo number of retailer is [protected] ), and called the customer care number for reversal of the recharge from the retailer docomo number. While talking with the customer care, they asked for tansection ID, so while searching the message of successful recharge & its transection ID the call was dropped. So after 2 minute when I again called the customer care number from retailer mobile for reversal of the recharge, they told me that the reversal is already proceeded by the previous call & so it cannot be raised again and the money would be returned within 1 hour. That time there was no messages sent from the Docomo system about the reversal. So I thought the money will be back within 1 hour & I came back to my Home. The next day, dt. 2-7-2015 time 9.30 am, when I approached the retailer to asked him about the money back, he replied that the money is not returned yet. So I again called the customer care number & told them about the mistake recharged & to return the money, and they told me that the reversal is already raised & so it can not be raised now. The money will be returned with in 24 hour. And then a message was sent fromthe DOCOMO as - " Dear Business Partner, Reversal cannot be raised for Transaction ID [protected] as it is already raised. Thank you- Tata Docomo." SO I thought the delay is due to system problem and approached the retailer the next day aprox 5.30 pm to ask him about the money back and he replied the same, money had not returned yet. SO I again called the customer care number from the retailer mobile & told him everything from dt 1 to dt 2, and he just told me that I had not applied for any revaersal, I told him to recheck and he asked me about the reversal ID, but the truth was that there was no reversal ID was sent after every call. After holding me sometimes, he told me that there was no proof of applying reversal and suggested me to approach the DEALER. SO I instantly approached my near-by DOCOMO Dealer and told him everything, give him all informations, i.e. the retailer docomo number & transection ID. HE then called the customer care number and told the same thing & the customer care executive told the same reply, there was no request of reversal. Then the Dealer told me to go home as he would talk to his seller about my complaint & would check the details of the mistakely recharged number, i.e. [protected]. Next day, today 4-7-2015 time 5.30 pm, when I approached the Dealer about this, he told me that the mistake number is not exists as a Photon number & so recharged was not done in that day and told me to show the message proof of Recharge. So I approached the retailer and asked him to give me the message of successful recharges. I remembers that on dt 1-7-2015, I have seen the message of successful recharge in the retailer's mobile which showed that recharged of rs 1295 was done in [protected] ( and also after watching this message I came to know that I have recharged in the wrong number). But as the retailer used a old handset it cannot store many messages and so he deleted the recharge successful message, but fortunately he has not deleted the 2nd message which showed that raised cannot possible due to it was already raised.When I approached the retailer with the message he was shocked as how the message was sent from the system while it was not a valid docomo number & told me that he can not help in this regard.And he asked me to complaint in Consumer complaint number. What is happening, it is all the company fault, the 1st day when I called the customer care they told that there was a recharge in [protected] and the reversal is already raised. I called 3 times within 24 hour about the reversal and everyone told me that reversal would be take some times. But the next time when I called they told me that reversal cannot be possible as it was not applied within 24 hour. The Dealer said the the wrong number is not a valid photon number and so recharge was not possible. If that is true then how the customer executive knew about the wrong recharge & the transection ID. ( the transection ID was [protected]) How the message of successful recharge was sent, how the message of " Reversal cannot be raised was sent". What is happening all of this. So, sir I request you to check the audio recorder of the customer care number on dt.1-7-15 at aprox 9.15 pm ( I have made 2 calls at that time), dt.2-7-15 at aprox 9.30 ( at that time retailer himself called the customer care) and you will found that I have raised for reversal. The retailer Docomo number is [protected]. So sir, please check the all details & tried to returne my money soon and so I will be grateful to you.

Dear Team, I am from hyderabad, I had transferred my prepaid connection to postpaid in the month of June 2015. For address verification I requested customer service executive to come to my home after office hours i.e. after 6 pm. But he came on Saturday 4th July afternoon at 12 o'clock and submitted his comments as customer is not staying at his mailing address. With the effect of that they stopped my outgoing facility and this is second time when the customer care executive came at my office timings and I don't found at home. I requested to call me before going to my home also but I didn't received any call. Now my outgoing facility has stopped. After complaining this issue they have given me time till 7th July but my outgoing facility will be barred and will be retain after customer care executive visit only. Why should I suffer without my mistake? As I have already told the executive to come at given timings why he didn't came at that time? why didn't he made a call to my number (I have given my alternate number too) They are not ready to activate my card immediately. I want my services to activate now & also I also want compensation because I suffered unnecessarily.

Hi, this is vamsi form teghoria, kolkata ...I have take Tata Docomo photon max wifi corporate connection and my photon no. is [protected]. Since last 3 and half months I am not getting internet properly... there is a continuous disruption and facing very very slow network ie., around 98 kbps ... I called to customer care for several times. Each time they were saying like connection will be rectified within one month. But actually 4 months happened but there was no improvement ... Finally I called today and I came to know that they are receiving several complaints from last 6 months in that area... I donno why company is not trying to rectify it and giving false statements ... If they are not able provide good network they should stop providing connection in that area but they are looting money from public and not providing connecting and no one is taking care of it. My phone no. [protected]

My internet connect is off and still tata docomo cutting rs from my main balance of internet !!! it's horrible !!! I lost almost 150 Rs.. Worst experience .. solved it and return back my money !!!, See in every 1 min, this is deducting (see image attached)!!! I want my money !!!

I purchased Tata Photon Wifi on 16th January. I did not get signal at my home, their company people checked 3 times in a week for signal at my home it did not work. They say it money back guarantee within a month. I requested money back within a week on 24th January. The store people gave me receipt, and they said you will receive refund cheque at your home. After chaising them from last 6 months and writing 15 to 20 mails on their customer care mail id [protected]@tatadocomo.com. I get only two replies one is automated mail saying I will get reply in 3 days, another mail is from some one saying sorry for the delay we are looking into your query. what they are looking into it, I did not understand in this 6 months huge time. When I go to the Tata Docomo Indira Nagar store from where I purchased the device and ask for refund they say they are not responsible. While selling device and collecting money they are very happy and most responsible. But while refunding the money they are not responsible. I am feeling mental harassment on this is nobody is providing me proper response and not refunding my money. I have the last hope here. Please let me know if you can help me on this issue. Regards, Bhanu.

Consumer Name: N Subrahmanya Varma Number: [protected]

Problems:
1) Very Low Speed
2) Device Over heating
3) No connectivity
4) TATA PHOTON Complaint website not working

I have purchased TATA photon max on[protected] but to my dismay I have started getting problems from the 1st day itself like no connectivity and very low speeds. Although I registered a complaint with TATA photon company on their customer care number [protected] on 27/06/2015 with Service Req No:[protected], they said the problem is going to get resolved in 2 days but the response was terrible. I have registered a complaint again on 1st July 2015 with service req No:[protected], they said the problem is going to get resolved by 3rd July but it has not been resolved yet.

Also, it is to be noted that the company has removed the webpage for Complaints as attached.

It has been a terrible experience so far. Please resolve my issues at the earliest.


Best Regards, NS VARMA +91-[protected]

Consumer Name: N Subrahmanya Varma Number: [protected] Problems: 1) Very Low Speed 2) Device Over heating 3) No connectivity I have purchased TATA photon max on[protected] but to my dismay I have started getting problems from the 1st day itself like no connectivity and very low speeds. Although I registered a complaint with TATA photon company on their customer care number [protected] on 27/06/2015 with Service Req No:[protected], they said the problem is going to get resolved in 2 days but the response was terrible. I have registered a complaint again on 1st July 2015 with service req No:[protected], they said the problem is going to get resolved by 3rd July but it has not been resolved yet. It has been a terrible experience so far. Please resolve my issues at the earliest. Best Regards, NS VARMA +91-[protected]

Balance Deduction from Prepaid Mobile Number [protected], company replies that one spider man game has been downloaded as on date 17-Jun-2015 through WAP mode, but infact there is not any game download from our side, need to revert back the balance deduction amount.

My outgoing calls are barred bytata docomo stating that i have some due.
Even after payment of due they have not unbarred the outgoing service.

When contacted customer care they are telling to contact other department and are answering very rudely. Sometimes they don't even connect you to the representative.

I wrote several emails to [protected]@tatadocomo.com, but no response from them.

Please unbar my outgoing calls.

Overall the quality of service and response from the docomo's side sucks.

i am terribly disappointed with the speed and connectivity in Lucknow and especially in the Lekhraj, Indira Nagar area. I don't get regular connectivity and my speed averages below 30-40 kbps from 3 months. I have reported to the tata photon customer care online and phone and they say that " this area is highly utilized area and this problem may occurs some time our team is working on this, we can't register your complaint against this issue". the very next day my connection was activated and several times after that. Every time there is an assurance that an upgrade of infrastructure is going on and the problem should be resolved in a weeks time. Local Docomo people have contacted once and explained that its a problem with the entire city and it will be resolved in 8-10 days. I regret taking this service when other options like My Photon no- [protected] using this connection over 8 months and few months it works properly otherwise total waste of money.