Tata DoCoMo Complaints & Reviews

I, Tanmay sarkar, purchased a TATA walky having no.[protected], model no. V-FC9300 OLIVA on 07/02/2015 from ETHEREAL, add-180/2 CIT road, SCH- VIIM, ground floor, ultadanga, kolk-54. But after few days, it has stopped working. I have requested several times verbally, but no body is responding. I have contacted with the customer care. They told me that it will be charged Rs.100 though I was told that it has 1year gar-runty. They send service person who told that the walky is in dead condition and has to be changed, and also out of stock and the model is now not manufactured by company. Cusrtomer care also taking no responsibility and also not interested to hear any problem. They have a very ill attitude. But it is available whenever it is to be purchased. the main thing is that, I have purchased the walky for activating EDC machine. I have faced huge loss in my business. who will be responsible for this loss??????
yours truly
Tanmay Sarkar
[protected]

Dear sir, sub: postpaid number portability with no dues. I m ramesh am having in your network with postpaid connection previously . Now iam with uninor because here good customer service only. Cause in tata service very very worest service. If iam already paid total due and bill also with extra payment in your store tata teleservices ltd rs.192/- date: 15/05/2015 bill no: 3780 gudivada andhrapradesh india-521301. So...

Dear sir, I am Ravi Rajput from Gwalior and i purchased tata docomo postpaid no. [protected]. But after purchasing day i faced continue network problem I have complaint of my docomo network problem before 3 days but no-one try to solve my probelm. They only told me "soory sir this problem not solved permanently". What is this, means mistake is not your docomo employees, mistake is mine that i buy that sim. Before purchasing i told the employees of docomo but they call me daily and told me u never face that problem. Now they all are silent no one resolved my problem. I have submitted 300 ruppes for that plan. I am student and i am so fade up to this problem. and Please sir help me in this matter Tata docomo cheats me, please refunded my money. and do anything. Thanks & Regards Ravi Rajput Gwalior [protected]

My number:[protected]

Today morning around 9:30 i did recharge of 70 to [protected] instead my number wrongly in paytym.

Payment details: -

Order no.[protected] jul '15 9:27 am

Payment details
Payment of rs. 70 received by paytm !
Nb transaction no ccacg1mfo477rs 70.

While calling that number is switched off.

Please resolve my complaint.

Regards
Ajay

For the past few months two of my docomo photonmax wifi data card is showing problems and the net is very slow.Speed right now is 35kbps download speed. Im paying around 2000 every month for my device.I contacted and evevn went to the docomo store but they were helpless aswell. This is proper scamming.They are taking money and not doing anything about it. My work has become harder cause of the net speed which i am experiencing now.I am supposed to get around 1-2MBPS speed . Right now im only getting 35kbps and they are charging me 2000 every month.Its been a month they to resolve the issue. And i think they r not doing anything about it.

this is my wifi number docomo-[protected].

I am attaching the speed test results below.

ADHISH ANTONY-[protected]

Thank you

We are an emerging real estate company. For official purpose, we took a broadband connection (modem no: [protected]) from its Civil Lines, Allahabad branch on 9th Feb, 2015. For which we paid the connection charge of total amount Rs. 2000/- by cash. But due to unsatisfactory response of its network, we discontinued the services. Instead of refunding the paid amount, we get numerous calls on the name of outstanding bill (Rs. 682/- which we haven't used). They have worst service.

Sir, I have Tata Docomo Prepaid No. ([protected]). I am lived in Uran Navi Mumbai. Last 4-5 days I am facing problem with internet service in Uran (Navi Mumbai) area. From Last 4 days I am daily try to contact with your service center executive. But every time they cut my phone and whenever they pick up my phone they don’t give proper solution and also speak rudely and cut phone immediate. So request to solve this matter and refund my account which ever I loss from last five days. Thanks & regards, Vaibhav Patil (Phone No.-[protected])

My mobile no. Is [protected] and today i received a message saying

"hi! You have subscribed to ldr at rs. 62. 41 for 19 days. Due for renewal on 15aug - 15. To stop, dial or sms stop to 155223. "

I called the given no. And deactivated the service and then after sometime i received the message stating that "service has been deactivated, thank you for using the service" but i did not receive my money back.
Then i tried to call the customer service but could not connect them.

First of all i did not activate any service and after deactivating that i did not get my money back.

This is 2nd time in two months that my money has been deducted unnecessarily.
Tata docomo is giving me some hard time.

Manoj

I purchased tata photon device on 28/may 2015.through corporate connection.since then it has not worked. The sales person mr chetan who visits emcure pharmaceuticals in pune was very very abusive . I tried calling customer care every time but they say this [protected] is the number and when I dial they say it's not the number. I mailed and the complaint number is 793276. But I never heard anything on this. The device never worked till today and I am continuously getting bills. Kindly help

Hello, Since last Nov 2015, I am using Tata Photon postpaid numbered [protected]. I am using 7GB pm plan. Due to no internet connectivity from their end on 25/07/2015 whole day, I could not use approx 2GB data and that was my last date of monthly cycle, so I missed with approx 2GB data. When I talked with customer care, they first not took my complaint. Then I have sent email to customer care. I got a call in which they suggested me I have to pay for what I never used and reached me TRAI guidelines. I exactly don't know what are the TRAI guidelines, but I am pretty sure that there can not be any guideline in which I need to pay for that service I never gets from Tata Photon. Please do the needful. Thanks

Hello sir, I am Ravi Rajput From Gwalior and my postpaid no. is [protected] I have purchased ur srim from Gwalior city centre service centre. But after i purchased tata docomo sim, i faced continue network problem. My sim not gain their docomo network properly. i have complaint in city centre office but they dont responed me. I used docomo no. before 2 years but due to network problem, i switched it to idea. I believe your network this time but i faced same problem. I submitted 300 rs. in city centre office at the time of purchased. So please help me in this matter. You solved my problem or refund my money. i am so fed up to docomo and now i have to go in consumer forum. I am so fed up to your city centre gwalior office employees they all are cheaters they only sell your sim nothing else. I complaint all these in consumer forum. So i request you to help me in this matter. Thanks & Regards Ravi Rajput Gwalior [protected]

TATA DOCOMO Account No.[protected]Plan GSM 3G 350 Voice) Bill No.[protected] 17/07/15 to 15/06/15 This phone is being used by my mother who knows nothing more than making and answering calls. I would like to know how the value added service named voice portal (buddychat) got activated without our consent and the bill shows an extra amount of Rs.359.50. Please send me an amended bill just for the regular calls so that i can make the payment as usual.

Dear Sir, I have done MNP from Tata Indicom to Tata Docomo, the address verification has been done and I have paid my first bill as well. Now from[protected] my number has been stopped working. I am calling customer care and they are saying that they are working on it. I am loosing all my important calls as I was using this number since last seven years. I am writing in a hope that someone can resolve this issue.

I had recharged my mobile [protected] on 24 July with Rs.500(talk time Rs. 525). It's clearly mentioned on website that 500 recharge will give a Talktime of 525. On successful recharge I got an SMS confirmation that 500 recharge with 525 talktime was credited. But when I checked my balance, I had talktime of Rs.500 only. I called customer care, but they did not help me with this. I have attached the recharge tariff screenshot from Tata Docomo website for reference.

Hello,
My number is [protected].
I was not using my internet that time my net balance was cut automatic.
That time my mobile phone was power off.the dat is -24/7/2015.
Of time is 8am to 6pm.
But your customer care Mr.nirav Patel was saying. My net was used in 2pm and charge was 600mb.
But that time. My mobile was switch off.
And I am not used the net.
And dally my net useg is 10 to 30mb.
So how I am use 600mb in 2house.
So my request to Tata DoCoMo to pls kindly soluting my complain and give me my data 600mb back pls.

In spite of complaining many times about the connectivity issue and speed in sector 31 Gurgoan, no resolution has been provided so far and still Facing the challenge. I have been continuously facing this challenge with my photon# [protected] Have spoken many times with Customer care and no 1 has provided any resolution and still facing the challenge. Compliance have made serveral times and no resoultion has been provided yet and highly dis satisfied with TATA Photn services Request you to kindly provide the solution at the earliest

Hello,
I was browsing internet on 3G using my Tata-Docomo number. All of a sudden, I get a message from "TA-HUWWAP" that says some service has been activated in my mobile that I did not opt for in the first place.It says that I have been charged Rs. 76.93 for that service.

I contacted the customer care to get it deactivated immediately, but I did not get any refund.I want my money back.I am not going to pay for any service that I don't want in the first place.

As per the TRAI guidelines, there should be some process of taking a consent from the user in order to activate any such service, be it through WAP or SMS or IVRS etc. But I am quite positive I did not give my consent through any of these. How can they charge me for something that I dont want, without taking my consent.

My mobile number is [protected]. Kindly help me in resolving the issue

I got a tata DoCoMo mobile number [protected] but after taking the postpaid I realized that there is no proper coverage in our area (though the area is in heart of Bangalore City). I first compliant about the network issue and the service person that we are augmenting our network and soon you should get good coverage. But I asked to discontinue my connection and I got confirmation of my request via mail dated Dec 29, 2014. But the actual disconnection by Tata was done only on Feb 24, 2015 - i got mail only on this date that my connection is cancelled( I don't know the reason!!)...But to my Horror i got bill for this period. First compliant - Asking me to pay for not providing any service- If you don't have network why did tata offer the connection Second compliant - Not disconnecting after my intimation - Am i responsible for you not disconnecting the connection in time..Whose fault is it and why should i pay for this period Third Compliant - Not listening to the issue and making calls and sending legal notices asking for payment... I am really depressed that company know for integrity is handling the situation like this... Ask your guys to call me solve the problem first and then i am ready to pay if any amount is still payable ...and stop intimidating me with calls and legal notices...

My 99 rupees have been deducted for some ldr service which I didn't ask for and which was activated automatically. This happened today on 23 July.My number is . [protected] Kindly give me my cash back as this is a service I didn't want. My Mail id: [protected]@gmail.com

I am TATA PHOTON user for last three years. My photon number is [protected]. Company never provided net speed as promised. I got no resolution for the same even after my repeated complaint.
last month on 22 july 15 when i submitted my request to withdraw my account. Company representative gave me offer for new bill plan. that i accepted.
but i got my bill of old plan.
I am very much disappointed by company services and attitude.
I want to surrender my photon services finally.