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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Apr 17, 2026

Complaints 9258

Resolved

4180

Unresolved

5078

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

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Tata DoCoMo reviews & complaints page 181

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Address: New Delhi, Delhi

Sir, I purchased Tata photon max wifi 7 months ago. In the starting it was working absolutely fine for about 2 weeks. Then there was a sudden dip in speed as low as 0.2 Mbps. I had a number of complaints registered at customer care of tata photon but they said there are large number o[censored]sers in the area and they gave excuses that there is up gradation work going on around my area which I asked them and they told they can't tell where is up gradation going on. After some days the speed of net started coming for about 1-2 Mbps against max speed of 9.5 Mbps . I thought that I should carry on with this connection as 1 - 2 Mbps was a decent speed .But now again from the past two months the speed of the connection has dipped to as low as 0.1 - 0.5 Mbps. The speed remains between this and it never rises above 0.5 Mbps as I check the speed everyday at different time intervals. I am really unsatisfied with their service provided by them. I want you to take strict action against Tata photon company as it is making fake promises to customers.

Tata DoCoMo customer support has been notified about the posted complaint.

Jun 29, 2015

Updated by Kanwar27 I am not satisfied with your answer . Your company is making people fool by mentioning 9.5 Mbps on the net and on the dongle.
My second complaint is that why is being my plan changed from RS 1000 to RS 1200 . I will not be paying any of your bills as I am already registered for RS 1000 plan and I am escalating this matter to TRAI as well.

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K

Kanwar27

from Delhi, Delhi

Jun 21, 2015

The number I am using is [protected] Tata Max wifi.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 24, 2015

Verified Support

Dear Customer,

This is with reference to your concern regarding the slow speed of your Tata Photon connection. In this regards, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites go down, which can’t be predicted at this given point of time. Regret the inconvenience caused.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Gurgaon, Haryana

I had a connection of tata photon wifi max with no as [protected]. i was not getting speed on my connection but data was continuesely showing as i am using it i complained it to customer care that i am not able to use data of photon due to bo speed but usage is daily increasing. So i request them to either solve this or cancel my connection. But they didn't take any action. I clearly told them that i will not pay any bill because speed is zero but data usage is increasing and they told me that they will note it down for no bill. Then finally i call them to disconnect it. Now tata photon customer care continously calling my and saying to pay a bill of approx 2200. I am just asking why should i pay the bill for service i didn't get. Please look into this matter.

Tata DoCoMo customer support has been notified about the posted complaint.

Aug 07, 2015

Updated by Deepakgaba1988 Its been more than 2 months since i registered above complaint but till now I am getting daily phone call from Tata Photon.
Now they are saying that No is still not closed and have you given any written complaint to shut the service.
Also the way to talking is so rude that i have stopped picking up the call still they are calling from different number and hauling that we will see you in court.
Is this the way of talking to customer?
Please look into this matter.

Thanks!

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 24, 2015

Verified Support

Dear Customer,

This is with reference to your concern regarding billing of your Tata Photon connection. In this regards we would like to inform you that the complaint docket number[protected] has been registered with the resolution date as on 24-JUN-2015 and you shall receive call shortly.

Thanks and Regards,
Customer Care
Tata Docomo

D

Deepakgaba1988

from Mumbai, Maharashtra

Jun 25, 2015

Still the concern is not resolved against your resolution date of 24 june.
Still i am getting unnecessary calls for payment.

Please advise.

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Address: Rewari, Haryana

Hello my self kuldeep and I am your customer from near about last 4 year. Your company slashed my data and balance many time without any reasons. I have complained so many time to your cc executive and they have told me that sorry sir we will not do this again but every time your company and your employees cheat me. I will tell u a better way. That every morning u all are make a call to me and beg to me that sir plz give us 10 rp daily. Our company's financial position is not good so that u give us 10rp daily plzzzz sir. Come on beggars beg to me I definitely give to u. Use less beggars beggars beggars! Shame on u beggars!!!

Tata DoCoMo customer support has been notified about the posted complaint.

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K

kuldeep Singh shah

from Mohali, Punjab

Jun 20, 2015

Tata docomo is cheater

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 25, 2015

Verified Support

Dear Customer,
Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Panchkula, Haryana

I bought a sim card today at 2 pm . shopkeeper told me that it will be activated by 5 pm but its not activated yet. I urgently require the sim card before 10 pm. Its a kind request please help me and activate my sim as soon as possible.my docomo no. is [protected] and my Other no. is 98152311. Urgent help needed please. Thankyou

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We would like to inform you that your Tata Docomo connection has been activated on 19-JUN-15 and request you to check with the same.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

IHAVE YOUR PHOTON+ BEARING NO. [protected] USING SINCE FIVE YEARS. I HAVE RECHARGED FOR RS.475/ YESTERDAY . BUT BROWSING IS NOT AT ALL SPEEDY. YOUR COMPANY HAS MENTIONED THIS RECHARGE COUCHER OF RS.475/ WITH FULL SPEED. PLEASE HELP ME TO GET THE SPEED. IF NOT I WOULD BE COMPELLED TO PREFER ANOTHER SERVICE PROVIDER. my email address is prakash.[protected]@sbi.co.in

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We would like to inform you that the complaint docket number TEST12216092 has been registered and you shall receive call shortly.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Chennai, Tamil Nadu

I asked for porting my prepaid no.[protected] from Tata Docomo to Airtel on[protected] at the Airtel H.O. at Mandevli, Chennai, duly filling up the Form with address proof and my photo. However, uptill now, i.e. today[protected], I have not received any intimation from Airtel or Tata Docomo. My UPC code is valid upto[protected]. I personally contacted Airtel Sanathom Offiace, Chennai today[protected] and I was told that Tata Docomo have rejected porting request of mine to Airtel. Tata Docomo are deliberately refusing porting of the numbers. Earlier, I had asked for porting this number when it was post-paid, but they did not do it despite the fact that I had paid all dues with some extra money in deposit. Subsequently, after switching over from post-paid to prepaid, I had once again (after three months) asked for porting to Airtel. They again did not do the porting. When Tata Docomo deliberately delay and refuse porting, what should I do? Whom should I make the complaint to? Thanks. K.Ramachandra, T. Nagar, Chennai.

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Address: Bokaro, Jharkhand

I have been using a tata photon plus dongle from march 2014. My plan was the Rs650 3GB unlimited one.I used to get speeds at around 200-300KBps till the 3GB capping and a speed of 30-35KBps afterwards. For the last two months the speed has come down drastically, 50KBps till 3GB and 5-7KBps after 3GB. When i enquired with the cust care they told its a temporary issue because of some network upgradation and it would get normal in 2-3 days.. Its been almost 2 months now. I have not any experinced any improvement in speed. One thing i have observed is that when i activated a speed booster plan the broadband speed become normal. I do not know how this happened. If tata photon can do anything about it they better do because i may disconnect and move on to their rivals.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

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Tata Docommo has been calling customers from the non sales number. I have bee receiving calls from [protected] which is a non sales or service number. For my account No[protected]. I have requested for disconnection of account which never happened on time. They continued charging till the limit get exhausted. To adjust the same they have utilized the deposit of Rs 1500 deposit to them. Now they are asking to refund the router else they will charge me 4500 additional which is completely cheating on top of it they are threatening to sent the legal notice.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: New Delhi, Delhi

i buy a photon max wifi on 6th june and i will go out for my work outside of delhi. tata photon executives missguides me everyday . they say wait sir ur photon will pe activated within @ hours or till moorning or till evening. m outside of delhi thats y unable to buy newone thats y i have get a loss of 50499 in my ticketing company and also my it person close ma website and emails too.. my photon number is [protected].

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We would like to inform you that we have verified our records and found that your Tata Photon connection is in valid state and we request you to visit your nearest Tata Docomo outlet where you have opted for this connection in this regards.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: New Delhi, Delhi

I bought tata photon + & paid 2k but speed was nt good. When i complaint they suggested me for photon max.When I took the TATA Photon max wifi postpaid connection by paying 2k again, that time I was promised that it is fast and very good in quality, But unfortunately this speed is horrible & no results so far. All working under the TATA photon are speaking nonsense, without having any knowledge to resolve, Only they drag the things, making the things more frustrating, my Complaint Number[protected] . Still it is not improved.I believe they should be sue for false promising during marketing.I should change the TATA number, earlier I had Tata Photon plus, that too was very slow, after complaining as per their suggestions I took this wi-fi connection 6 months back around, but this also found bogus. All nonsense technician I complaint to deepak gulati bt no response from concern team. One person mr boby called me & said ur facing slow speed problem due to your location is highly utilized. If the service is nt good den why ur charging amount from us.. request you to refund photon max upgradation amount & last 2 month bills payment refund.. My TATA Photon Number is [protected]

Tata DoCoMo customer support has been notified about the posted complaint.

Aug 13, 2018

Updated by Sanjaysapra1990 No update yet

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S

Sanjaysapra1990

from New Delhi, Delhi

Jun 17, 2015

+1

I bought tata photon + & paid 2k but speed was nt good. When i complaint they suggested me for photon max.When I took the TATA Photon max wifi postpaid connection by paying 2k again, that time I was promised that it is fast and very good in quality, But unfortunately this speed is horrible & no results so far. All working under the TATA photon are speaking nonsense, without having any knowledge to resolve, Only they drag the things, making the things more frustrating, my Complaint Number[protected] . Still it is not improved.I believe they should be sue for false promising during marketing.I should change the TATA number, earlier I had Tata Photon plus, that too was very slow, after complaining as per their suggestions I took this wi-fi connection 6 months back around, but this also found bogus. All nonsense technician

I complaint to deepak gulati bt no response from concern team. One person mr boby called me & said ur facing slow speed problem due to your location is highly utilized. If the service is nt good den why ur charging amount from us.. request you to refund photon max upgradation amount & last 2 month bills payment refund..

My TATA Photon Number is [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We would like to inform you that basis of your complaint we have shared your concern with our Network team and have received the feedback that area where you are using the connection is currently highly utilized sector. Hence, we regret to inform that you may experience fluctuating speeds due to this.

However, we would like to inform you that Network enhancement is an ongoing activity and our customer’s feedback is duly taken into account while planning for same.

Further, we would like to inform you that as per company norms refund of your device cost is not applicable.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Hyderabad, Andhra Pradesh

dear all after giving number of complaints and calling number of times to customer care also my number [protected] with account#[protected] has been deactivated and no information from any one called many people on Mr SUNANDA// NARASIMHA (Mob . No [protected]//[protected]//[protected]) but no response no one is lifiting call and even the manager is not lifiting Venkata Marella Manager-Service Excellence-Customer Service Delivery Mobility Tata Teleservices Limited T:[protected], M: (91) [protected], and on 10/06/2015 they send notice saying ur number will be deactivate if you dont pay by 10/06/2015 ...and no one cares to speak on phone or in person...today they have deactivated completly, i need clarification and my number to be activated as soon as possible ...my alternate contact number is [protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 19, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 22, 2015

Verified Support

Dear Customer,

We would like to inform you that your complaint has been put before our concerned team and you shall receive call shortly.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Bhopal, Madhya Pradesh

Sir/Madam, I lost my mobile phone 2 years ago but thanks to samsung tracker I was able to get my phone back. It didn't had the sim card with it.I thought someone has thrown it out so I didn't paid much attention to it.But recently I came to know that someone is using that sim.So I want you to block that sim.Providing further details about the sim NAME - SHIVAM PATEL SIM NO-[protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

Please call[protected] from another number (chargeable) and get the outgoing services blocked to avoid misuse of the number.

Thanks and regards,
Customer Care
Tata Docomo

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Address: Salem, Tamil Nadu

MY CONNECTION NUMBER IS [protected] WAS DISCONNECTED SUDDENLY ON 13 JUN 15. THIS CONNECTION WAS PORTED IN FROM AIRCEL DURING MAR 15. NOW I HAVE APPROACHED BOTH OF THEM BUT NO FRUITFUL REPLY. PLEASE TAKE NECESSARY ACTION ON THIS SUBJECT IMMEDIATELY. PLEASE CONTACT ME THROUGH [protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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A

ARMYMAN

from Salem, Tamil Nadu

Jun 16, 2015

I AM NEW TO THIS. I'LL POST MY COMMENTS AFTER MY REQUEST SETTLED

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Address: New Delhi, Delhi

Im using an tata docomo wifi stick as i live in delhi and there was no tata docomo networks here . From 2 months my device is unused. I requested cutomer care to resolve my problem as they didnt closed my connection. But now this time my estick is closed and after also my bill is coming without any usage and they are not closing my account and now they are telling if your device will closed for 10months then also you should pay for 10months without any usage so please resolve my problem and cut my bill plz My number is [protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 18, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 18, 2015

Verified Support

Dear Customer,

We tried to reach you on your number in order to understand your concern. However, the same was unable to contact. We would like to inform you that, as checked with the records, the cancellation request has been already raised with reference number[protected]. Also, the services of your number are temporarily disconnected due to non payment as there is an outstanding amount of Rs. 2296/- for which due date is 22-JUN-15. For further clarifications, we request you to mail to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Prakasam, Andhra Pradesh

Hi sir, madam I have submitted all the documents to tata docomo ofice 6 months ago to cancel my post paid connection bill.From past 6 months i am not using my mobile.Since i am not in INDIA. I repeatedly requested you people after submitting my documents to cancel my post paid connection. You people said that please be patient it will take time. Now You people say that i have not paid the bill. How can a person can get a bill without using his mobile.So, I kindly request you people to check all your logs and mails regarding this. I even written a letter, to the kurnool branch road in ongole before i came here. And you people simple ignored all my documents and letters that i have submitted for you to cancel my postpaid connection. Now how can u generate bill, this is not fare. Please go through it and check all the details. Thank You, Regards, Krishna.

Aug 7, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Nagpur, Maharashtra

My name is Manoj Rawat and TATA docomo no. is [protected]. On 23 May 2015 I recharged my account by Rs.90. I used some of the balance for calls and until 31 May 2015 night around Rs.63 were left. But next day i woke up there was 1 paisa in my account. When I called the customer care they told me that it was consumed during net browsing at 10paisa/10kb rate at 1:20am in the 1 June2015 morning when my whole family was asleep and I have no application installed in my phone, whatsoever, which consume data except a browser, which definitely can't browse itself. They said you type 'DATA' and send an sms to 121 to get details. I tried that and message came stating that "You have no data usage till date". Then i called them again but I am not able to connect with the customer care since then (MAY BE THEY BLOCKED MY CALLS IMMEDIATELY). Now I see internet is flooded with similar complaints about "UNNECESSARY BALANCE DEDUCTION by TATA DOCOMO". These kind of misdeeds are definitely not expected from a company whose name is associated with Mr. RATAN TATA. If there is anyone who resolves these issues please do the needful (I want my money back).

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

As per the discussion over the call on your number, we would like to inform you that, as checked with the records, the balance of Rs. 63.54/- was deducted for Internet browsing dated 01-6-15, post completion of data balance as 10p/10KB. However, as you are our loyal customer, we have credited Rs. 63.54/- as goodwill gesture with reference number ABAL[protected].

Thanks and Regards,
Customer Care
Tata Docomo

M

manoj8nits

from Surat, Gujarat

Jul 11, 2015

Thank you very much! ma'am.

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Address: Bangalore, Karnataka

Hi, My name is Rudeswar and my mobile number is [protected]. I would like to complaint strongly about TATA Docomo who is the worst company i have ever seen. They will send messages regarding the offers and trapping the customer to attract and recharge the amount. In my case i got a message on 13 may 2015 stating that if i recharge rupees 25 i will Rupees 35 rupees talktime with a validity of 30 days. But after doing that i didnt get full talk time and the validity is only two days. When i dialed 198 to complaint regarding this issue the executive who attended the call after listening to my quires he put down the call and blocked my number. I am no where standing these telecommunication companies are now doing this for multiple times. I want this issue to be highly escalated so that other people doesn't effect by this trap. Help in fighting with these companies.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

As per the discussion over the call on your number, we would like to inform you that, kindly revert us at [protected]@tatadocomo.com with the screen shot of the message details where you have availed the special offer of Rs.25/- dated 13-06-15 for further assistance.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Karnal, Haryana

My name is Raj Kumar Bhatia my mobile number is [protected] and I am using Tata Docomo prepaid mobile services sine long time. I am not satisfied with their services as they always deduct amount and data any time without any usage. I'll tell you my recent complaints to them. They have deducted Rs102 from my Prepaid account unnecessary when I called them they said they will refund it back in 1hr but they did not refunded then I again called customer care they had disabled "9" option for my number and immediately I called them from another Docomo number then they picked up and when I asked them again they said they will refund my amount and after 7-8 hrs I got my amount. Today again they have deducted my 175MB data unnecessary and when I called Customer care they said they will refund my data back but till now they did not refund my data back Even I am not able to create complaint from their online site. They have revoked my access. I am really frustrated from Tata Docomo services. You should take some strict action against them. Please help the helpless people who don't have knowledge about their forges. Regards, Raj Kumar Bhatia [protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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M

manoj8nits

from Surat, Gujarat

Jun 15, 2015

Exactly same thing happened to me, they deducted the balance for data which i never used and when i called them they blocked my calls to the customer care. I had heard about this kind of FRAUD from tata docomo but faced this time myself.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

As per the discussion over the call on your number, we have registered your complaint regarding data balance deduction with reference number PBR12324994. The same is expected to be resolved by 18-JUN-2015.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Betul, Madhya Pradesh

Dear Sir/ma'am, I am not able to place calls. My number is [protected]. When I call someone the mobile gives a beep and then the call is ended. I am able to receive incoming calls but only the main thing is that I am not able to place calls. Please notify the company about this message and please do it by today itself because I live in hostel and my parents are not knowing about this problem and I also cannot tell them about this. Thanking you in advance Parth Barange

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

We tried to reach you on your number in order to understand your concern. However, the same was not responding. In this regards, we would like to inform you that as per our records your number is in connected and active status. However, you have mentioned that your unable to make calls. Hence we request you dial #33*1234# for outgoing unbarring.If you still persists the same concern we request you to revert us with complete details to raise a complaint at [protected]@tatadocomo.com

1. Duration of the Problem
3. Dialing Procedure (For STD prefix with ""0"" & for ISD prefix country code)
4. Error Prompt after dialing any number
5. Problem on one number or on all Numbers.
6. Confirm Handset Model
7. Signal Strength of the Handset
8. Facing problem indoor or outdoor
9. Provide sample numbers
10. Alternate number needs to capture (Mandatory)

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Hyderabad, Andhra Pradesh

Hello Sir, I have photon plus connection, I'm using this from last two years, recently I have changed the plan after that it has worked nic for one month, later on speed is reduced, When Cal your Customer care they refused to take the complain on the internet speed and also saying that it will like that only do what you want. my Photon Number : [protected] and my phone number: [protected]. please fix this as early as possible. With Regards, Thanks

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

As per the discussion over the call on your number, with reference to your complaint number[protected], your area where you are residing falls under congested area and due to which you are facing the connectivity concern.

Thanks and Regards,
Customer Care
Tata Docomo

V

Vasu J

from Pune, Maharashtra

Jun 17, 2015

+1

Hello Tata DOCOMO,

As per your issues, that does't mean usage is more net should down, we are paying same amount of money so kindly please fix this issue as early as possible or else tell me the alternative solution such any time where traffic is less I can get the good amount of speed to do my work. Please let me know.

With Regards,
Vasu J

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