Tata Docomo — Asked them to cancel the connection but they refused to do it | |||
I have used Tata Photon and called them on customer care and asked them to cancel the connection but they refused to do it. Instead of doing they asked what is the problem you are facing..I clearly told them on the 1st call itself to cancel the connection. But, they have not done and arranged a service call to troubleshoot the issue. Finally I asked them to provide the bill on prodata basis for 2.46GB which I have used with the quota of 10 GB and they sent full monthly rental amount. I refused to pay. Now they sent an SMS stating that case has been filed in Lok Adalat and need to present tomorrow. Also they have mentioned summon copy sent to my home address and i have not received till today. How to handle this issue? Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
It is not tata photon, I have mentioned it as the broadband service. I have already given the account number and complaint no. Anyways the did no. is [protected]
It is not tata photon, I have mentioned it as the broadband service. I have already given the account number and complaint no. Anyways the did no. is [protected]
Dear graja78,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
Dear Customer,
We would like to inform you that, upon verifying our records as per your request your number has been permanently disconnected on 31-OCT-15. Kindly note that your current outstanding bill is Rs.780/-.
Thanks and Regards,
Customer Care
Tata Docomo
We would like to inform you that, upon verifying our records as per your request your number has been permanently disconnected on 31-OCT-15. Kindly note that your current outstanding bill is Rs.780/-.
Thanks and Regards,
Customer Care
Tata Docomo
Not satisfied with the provided resolution
Not at all listening to the customer concerns and not satisfied with the provided resolution...ALWAYS FAVOR TO THE DOCOMO COMPANY ONLY...I NEVER EVER RECOMMEND TO ANY ONE ABOUT TATA DOCOMO-PHOTON
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Tata Docomo.