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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Aug 21, 2025

Complaints 9255

Resolved

4180

Unresolved

5075

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

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Tata DoCoMo reviews & complaints page 130

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Address: Etawah, Uttar Pradesh, 206001

My no.is [protected]
4 aprail ko mere pass message aaya ki 100 ke recharge pr 110 ka talktime and local&std calls 30paise per minute
aur maine recharge karvaya lekin mujhe benifits nahi mile maine customer care me bhi phone kiya lekin koi sahi responce nahi mila ...

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Address: Ballia, Uttar Pradesh, 277506

I am very much disappointed with TATA Docomo service. My contact number is [protected].My out going call had been barred.i m not able to make outgoing calls, Every day i am calling to customer care but i am not getting any resolution. every time they tell within 24 hour it will be activated .

its showing call barring.shop, they have called/sent email to customer care.
Still I am facing problem. Not able to make out going. I guess its a technical problem. They are not forwarding my call to technical department.

When ever i call customer care is they telling that, my out going call is activated. But still i m facing problem. I want a permanent solution.

Please help me to fix my problem as soon as possible.
By
Abhishek

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 15, 2016

Verified Support

Dear Customer,

As per the conversation had with our team, you have confirmed that your concern regarding outgoing calls has been resolved. Hence, we are closing your concern as resolved.

Regards,
Customer Care
Tata Docomo

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Address: 560037

Website: tata docomo

I had recharged my mobile no [protected] on 15/3/16 with Rs 11 for special tariff. STD and local raetes @ .12P /sec for 1 month.
When I recharged with Rs 70 for full talktime on 27/3 16, this concessional rate vanished.
I am charged more for local/std calls.
1 ) Any complaint registration on their site gives a password. On keying in the same, the site closes and complaint is not registered.
2 ) Any call to 121, First the lady talks in a non-clear manner. Also there is no way to lodge a complaint.

C S Raju

Aug 6, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 15, 2016

Verified Support

Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We request you to provide your any other alternate number along with the feasible timings which will assist us to get the needful done.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 25, 2016

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

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Address: Meerut, Uttar Pradesh, 250205

Website: tata networks

Sir i am at up west, pin code -250205 . Here many users have to leave tata network because of poor network, but we love tata plans... so please install a tower here...

I hve a suitable land here 1.2 km away from nh-58 and 1.5 km away from railway station and also coves many villages around it.. please accept my proposal..
[protected]
[protected]@gmail.com

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Dear Customer,

We tried to speak you personally on your number. However, the same was not possible as the call was disconnected from your end. We request you to provide your any other alternate number along with the feasible timings which will assist us to get the needful done.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 15, 2016

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

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Address: Mohali, Punjab, 160071

Website: www.tatadocomo.com

I have took new tatadocomo sim gsm 3g connection on 6th march 2016 rs251 recharge pack which gives 1gb 3g plus 251 talktime??
On 6th april when i see my balance i shocked as 0 rs balance???
Not even single sms received by tatadocomo that recharge to get connected via 3g??
So why you guys do this kind of mischeat by customers hard-earned money???
Kindly tell me why single sms not sent by tatadocomo??
Kindly update my balance
[protected] my tatadocomo number!!!

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the number was not reachable. I would like to inform you that as per our records a recharge of Rs.251/- was success and active on your number on dated[protected]:51AM and you account has been credited with benefits as talk time of Rs.251/-, 1 GB 3G Data (30 Days Validity) and the same has been expired on[protected].
Kindly note that, upon verifying our records thoroughly as there was no data balance on your number at the time of browsing and you have been correctly charged for Rs.245.90/- (for the usage of 24466KB) from dated[protected]:11AM to[protected]:27AM as per your GPRS usage for browsing. Hence you have been charged at 10P/10KB as per the base tariff.

Regards,
Customer Care
Tata Docomo

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Address: Jabalpur, Madhya Pradesh, 482002

Automatically activation of some services (House of model) and reduction of money from my balance.

09/03/2016 rs. - 83.07
Again on 05/04/2016 rs. 86.78

I want my money back to my account because i didn't activated any services from you. Please remember for future too dont activate any service on my mobile.
Thank you

Nitin verma
[protected]

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Address: Saharanpur, Uttar Pradesh, 247001

Website: www.tatadocomo.com

Dear sir,
My Tata Docomo Mobile no. [protected]
I am Port My Mob.no. for network issue reason but my Last month of January 2016 Bill wrong generated and I am many complaints regarding this wrong generated bill but no any leagle response and torcher to me from tata docomo assistant for wrong bill payment deposit
please request you for leagle judgement and Leagle action against tata docomo.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Dear Customer,

As per the conversation(with Mr. Arif) had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding the billing with the docket number[protected] and the resolution time for the same is 12-APR-2016 15:26 hrs. Kindly bear with us in this interim. Please save your docket number in case of any requirement for reference. Further, we value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.

Regards,
Customer Care
Tata Docomo

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Address: 411057

Website: www.tatadocomo.com

I've take TATA DoCoMo broadband connection. One day I see that there is no internet connection. Upon enquiring I was told that it was disconnected due to non-payment. Ideally disconnection should happen after the due date is crossed but in my case it happened on the due date. Also, they should check past history of the customer before disconnecting the service. I did the payment same day but still 2 days have passed they haven't restored the internet connection. Every time I am calling their customer care no. they are saying it will be done by today but till now there is no action taken. When I am asking to talk to their supervisor I am getting only one reply that they are currently busy. What kind of service they are providing to their customer when their supervisor is not willing to talk to the customer and address his/her concern.

Tata DoCoMo customer support has been notified about the posted complaint.

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G

grsamal

from Mumbai, Maharashtra

Apr 5, 2016

If Tata DoCoMo really cares for the customer and value its reputation then I expect a call from their management. Below are my details

Acc No:[protected]
Ph No# [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

Thank you for sharing the details. Our service team will reach out to you asap.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

We trust you concern has been resolved.

Regards,
Customer Care
Tata Docomo

G

grsamal

from Mumbai, Maharashtra

May 3, 2016

Yes, thanks for contacting and fixing my problem. One suggestion from my side.
Please do educate your help-desk folks to provide correct information and be polite to the customer. These folks are your first point of contact for customers and create first level impression. If they are not trained properly then this might cause damage to your brand value.

Once again thanks for resolving my issue.

Regards,
Gyana

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Address: 560082

Dear Sir/Madam,

I would like to rise a complaint against tatadocomo service.
Initially my plan was 350. Now suddenly changed to 399. Without intimating me how did you people changed my plan.Now my monthly billing is crossing 450Rs. Kindly look over this and change my plan as usual 350Rs.
Or else i will go for other network. Kindly get back on this issue.

Thank you
Manjunath

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

M

manju78

from Bengaluru, Karnataka

Apr 9, 2016

Tata docomo number: [protected]
Alt No: [protected]
Email: [protected]@gmail.com

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 15, 2016

Verified Support

+1

Dear Customer,

As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that the Rs. 350/- rental plans have been increased to Rs. 399/. These changes have already been carried out by other service providers about months ago. TATA DOCOMO refrain these changes for a year. Since you are our esteemed and valuable customer, this change was delayed to give best proposition and services. In the changing Telecom scenario and increase in INPUT Costs we are bringing about these changes. The implemented changes will not impact your monthly bill drastically. However, only plan rental will be increased by Rs. 399/- and there will be no changes in the tariff. Also, we would like to inform you that upon verifying our record we have found that the same was already intimated you through SMS on 10-NOV-2015 and 14-JAN-2016. Kindly check the same.

Regards,
Customer Care
Tata Docomo

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Address: Gurdaspur, Punjab, 143519

A 3G data plan was active on my docomo no-[protected].It was about 600mb and it has been lost now as someone(whom i dont know) mistakenly did a 2G data pack recharge of Rs 26.I called Customer Care but they just annoyed me more by saying that they cant do anything and will not compensate my loss.I am going to port my number, if you will not compensate my loss.As i have above mentioned that i have not done this recharge then why you are giving me this loss?What is my fault?

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that a complaint has been registered vide docket number PBR12366024 regarding balance depletion concern, the same will be resolved soon.

Regards,
Customer Care
Tata Docomo

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Address: Hoshiarpur, Punjab, 146001

Website: tatadocomo

Hi sir I m rashpal from Hoshiarpur punjab .yesterday on 4 April 2016 I was go to billing centre for paying to billing Amt unfortunately I wrote wrong mobile number which is prepaid and dealer didn't give a billing slip after 2 hours he call me and told that your bill is paid but when I ask how the number I give is prepaid how could it possible Total wastage of wallet money and dealer say I will nothing do for this means no return policy is there and when I call to customer care of tata they also denied so plz suggest mean wat can I do these companies make fool of poor people's my number is [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

V

vicky rashpal

from Noida, Uttar Pradesh

Apr 9, 2016

Dear tata team till time no resolution provided by from your side even my outgoing and net usage is cutoff . It's being a five days to go very very bull service in future I will never recommend it to our staff or in my friends circle .relation between customer and service is a like dhaba on highway road .kuch v dedo chlega isne konsa vapis aana hai

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Dear Customer,

As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern of wrong commitment and rude behavior with the docket number[protected] and the resolution time for the same will be soon. Kindly bear with us in this interim. Please save your docket number in case of any requirement for reference. Further, we value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents.

Regards,
Customer Care
Tata Docomo

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On march 17th 2016 post receiving email confirmation from tata docomo i settled 6 pending accounts with tata docomo. Account numbers as follows:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

On 3rd april i again got a call from a lady named shajaan from tata docomo phone number: [protected] who again offered me a settlement on the above mentioned account numbers. Thankfully i had saved the receipts as i have more accounts with them i am trying to settle and as soon as i questioned her why she was calling me about these accounts even though i settled these only 2 weeks ago she said will call me back in 10 minutes and disconnected. Its been hours and i haven't heard from her.

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Address: Mumbai City, Maharashtra, 400001

Website: www.tatadocomo.com

Tata docomo disconnects my service into emergency calls only even though good signal. No information about disconnection. Just taking complaint and they saying resolved and complaint is closed. They have disconnected service and saying that they tried to call but unable to connect. How can any one call the number which is not working. They write non-sense mails.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 7, 2016

Verified Support

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 15, 2016

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

A

Aiyub Munshi

from Powai, Maharashtra

Dec 4, 2020

[protected] is showing no service

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Address: 5600058

I have not initiated the process . I stay in bangalore and got a call from kormangala tata docomo store regarding one new rental plan and asked for convertion.

From that moment within 48 hrs I got 100 calls and finally I gave my passport photo, passport xerox & 100 rupees.

It is now 4 weeks the sim is not yet activated and I get phone calls telling we will do in few hours.

What sort of a mental torture is this to me they neither pick up my calls or tell there names to me

I only know one name H.Shiva Kumar

I request someone to take some serious action on this

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 6, 2016

Verified Support

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 13, 2016

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

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Address: Pune, Maharashtra, 411057

Website: www.tatadocomo.com/broadband.aspx

Long back I have taken tata broad band connection, but still i haven't received any details like account number, Bills.., i have dropped the mail with attached proofs but still there are not providing my broad band details
I don't know how to pay my dues.

Regards
Saida Palchuri
[protected]

+1 photos

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A

ashish0793

from Delhi, Delhi

Apr 7, 2016

Dear Sir

On 25th March i got my balance deducted of rs 150 approx without any reason and without using any of your services.

Please refund that amount asap otherwise i will file complaint against your prestigious company to the concerned authorities.

Please resolve this as soon as possible.

Thanking you

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Dear Customer,

Our service team will reach out to you asap.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Dear Customer,

We trust your concern has been resolved.

Regards,
Customer Care
Tata Docomo

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Respected sir, i have a tata docomo sim no is [protected], 02apr recharge 8rs for 100 mb data 11pm to 7am i am finish using the internet at 6:50am, but they deduct 176 rs in my account. When i complaint they told me only 100 rs refunding possible, they(Mr. Jayan & mrs. Ruby) don't transfer my call senior officer, and now they blocked my outgoing call to customer executive via 121 and 198. Please help me to refund my 178 rs and unblock outgoing calls also.

Apr 10, 2016

Complaint marked as Resolved

I am emailing with tata Docomo but they are not reply me Their email ID [email protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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R

Ratheeesh

Apr 3, 2016

Tata Docomo number[protected] blocked all calls to customer care

D

Dinkar B. Lohe

from Delhi, Delhi

Apr 3, 2016

How To Open Internet On Mobile & Calling Is Blocked Of M. No. - [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 6, 2016

Verified Support

Dear Dinkar B. Lohe,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

R

Ratheeesh

Apr 10, 2016

Complaint ref no. PBR12366041 Respected sir, i have a tata docomo sim no is [protected], they have a recharge plan 8 Rs for 100Mb data but after use 70Mb they deduct paisa from main balance.They deduct 176 Rs and refund 90 Rs after complaint, and they blocked my outgoing call to customer executive via 121 and 198. Mrs Nadasha called from Tata Docomo( 10 Apr 16) ( Call from +[protected] She told me cannot give ur balance...Please help me to refund my 86 rs and unblock outgoing calls also.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

Dear Ratheeesh,

We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that a complaint has been registered vide docket number PBR12366041 regarding balance depletion concern, the same will be resolved soon. Kindly bear with us in the interim.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 11, 2016

Verified Support

+1

Dear Dinkar B. Lohe,

We tried to speak you personally on your number. However, the same was not possible as the number was switched off. We request you to provide your any other alternate number along with the feasible timings which will assist us to get the needful done.

Regards,
Customer Care
Tata Docomo

R

Ratheeesh

Apr 12, 2016

Sorry sir, My office free time is
2 pm-3pm. Or 5pm to 7pm or 9 pm to 11pm and 7 to 8am pls call me at this time.

R

Ratheeesh

Apr 15, 2016

Otherwise please you give your number I will call you

R

Ratheeesh

Apr 25, 2016

Tata Docomo take no action after complaint consumer complaints...
What is its meaning please tell me...

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Address: 500003

Sir my name is kishore I want detail seence last 4 month ( Dec. 1st 2015 to 2nd April 2016) and my no is [protected] plz send me details I have to enquiry particular number so send me details plz

+1 photos

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Address: New Delhi, Delhi, 110078

Website: Tata Indicom

You sold me this product saying that free roaming n all however now I'm not getting d connection in Dwarka 18 .. When I called customer service after 6hrs I get a response we dnt knw till whn this issue be resolved . When I ask for close my acc n refund d amount they say no . Ur manager jasvender Singh from the call centre talks to me as if I'm lying to him about my payment .. I will complain in the consumer court coz it's a unethical way

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 6, 2016

Verified Support

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 13, 2016

Verified Support

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

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Sir i am a tata docomo user your network is good but this time i am very very disappointed there is a offer displaying on my screen from when i typed the no *422*99# to know about that offer but as i clicked there is no confirmation message appear it directly deducts my balance my 20.0 rs balance deducted so plz refund my balance my no.[protected]

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Address: Sri Muktsar Sahib, Punjab, 152107

Website: Mobiwik

Dear sir,
Actually i done a recharge of Rs 67 and i receive a balance of Rs55 on 29 march2016 but actual schme is rs67-70 TT.So sir please send my Rs15 as early as possible
Thanks.

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