Tata DoCoMo Complaints & Reviews

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We regret to inform you that, as per our records the services of your number has been permanently disconnected on[protected] at 02:32 AM due to verification pending. As it has been permanently disconnected, you cannot get the same number. We request you to kindly make a note of the same.

Thanks and Regards,
Customer care,
Tata Docomo

When i see my offer by putting my prepaid number on tata docomo official website i got an offer as

Rs 199 : 2GB 3g data and local and study calling as 1p/s.

But when i reacharged i got 550 minutes calling.
This is absolute cheating.
If you are not giving me the same offer as you shown me in your website i will definitely report again this in all social media and consumer court of india through online.
I request you to look into this seriously.
Even though i got a call from docomo it is not solved.
Thank you.

Still the offer as said in complaint is not credited in my number [protected].it is showing the same .

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Hi..

For your reference, please find the detailed description of the issue.

I have applied for prepaid to postpaid conversion for my Tata DoCoMo mobile no- [protected] through Nemisis Solutions on[protected]. They collected from me a passport size photograph, a photo copy of my driving license and Rs 350/- ( via Slip No-7884) as deposit money and they handed over me a postpaid 3G SIM card which has SIM:[protected], IMSI: [protected] and told that the sim card will be activated by Monday 21/03/2016.

The postpaid sim card with above details have not been activated yet, but my prepaid sim already have stopped working since 22/03/2016, resulting which I do not have any connectivity from last 7 days.

Since then I have been trying to call the sales representative (Jessy) on her Mobile No-[protected] but either she disconnected the call after recognizing my voice or not responded to it. After I failed to get any response from Nemisis Solutions (The landline no- +[protected] also does not work), I approached a Tata DoCoMo Outlet located in Mathikere, Bangalore-560054 and got to know that, they have given a different Local Reference number with a Name “Jessy” and the number was switched off/not in service, because of which verification call did not happen and they have also not updated my alternative contact number. This information from DoCoMo outlet was a total surprise to me as I had given them Local Reference as Mrs. Anamika Mukherjee, Mobile- [protected] and alternative contact no as My own second mobile No- [protected].
Then, somehow I traced their address and met with the Manager Mr Saresh (Mobile No- [protected]), who assured me that the SIM card will be activated by Monday 28th March 2016, he told me that he will mark my Local Reference as negative and by doing that my prepaid sim card will get activated and after that they will again submit a fresh application for my prepaid to postpaid conversion.
Adress of Nemisis Solutions
KVN Arcade, # 566, 10th C Main Road, Rajajinagar, 6th Block, Bangalore – 560010
Email : [protected]@nemesissolutions.in
Contact : +[protected]
By evening a lady named Sneha (Mobile No- [protected] and Mobile No- [protected]) from Nemisis Solutions called me and asked to provide a photograph and the Local Reference No. again, however I sent her the details. Later in the evening a person from their organization delivered a new sim card again and said that your number will be activated to postpaid plan by Monday evening 28/03/2016 in this new sim card, I felt little relaxed and thanked that person but to my surprise my happiness on resolution of this issue lasted only till afternoon of 28th March 2016 as someone named Praveen (Mobile No- [protected]) from Nemesis Solution calls me and informs that my number have been ported back to Vodafone (I had migrated to DoCoMo from Vodafone 5 Years before) as the Local Reference no became negative and also asked me to collect the sim from vodafone store by providing them the necessary documents, I went to Vodafone store for enquiry but the number was not with them after that I called up Praveen (Mobile No- [protected]) again and informed him that My number have not been ported back to Vodafone yet, he promised to check and get back to me but he never called me back again and when I called him he did not respond to my calls.

Request you to resolve this issue as soon as possible as I use this number for all my financial transactions, given to a lot important people and places; I cannot afford to lose this number.
I also request you to strict action against Nemesis Solutions for their irresponsible fraudulent behavior after taking money from me, I am also afraid that, they could use my photograph and Driving Licensee for any fraudulent transaction from Bank or any other financial institution.

Please solve this issue ASAP else I have no other choice other than moving to consumer court.

Thanks,
Bikash Mukherjee
Alternative No- [protected]

Dear Customer,

As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have forwarded your issue to our concerned department regarding the same. However, we will update you shortly and request you to bear with us in this interim. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.

Thanks and Regards,
Customer Care,
Tata Docomo

Hi

I am totally disappointed with the kind of response, I got from the executive called me, first of all she spoke to me very rudely and informed me that Tata DoCoMo can not do any thing to revive my number, not even help me in getting the number from Vodafone, as if I have done any crime being an customer of Tata DoCoMo and the mistake is done by me and not by Tata Docomo.

Regarding the Refund of Rs 350, she informed that, some one will come to my place to return the money but already 2 days got over no one refunded me the money. So again a false statement. I really doubt on the intentions of Tata DoCoMo and its Partners.

Looking at this kind of attitude, I am seriously thinking of launching a campaign against Tata DoCoMo in all social media other then moving to consumer court.

I am a TCS employ and feeling ashamed of a Tata brand product for first time, if the response to a Tata group of emp. is like this, I wonder how you treat others'

Really feeling sorry for those, who use Tata DoCoMo...

Thanks for utter waste customer service.


Bikash Mukherjee
Alternative No- [protected]

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Tatadocomo no. [protected]
Alternate contact no. [protected]
Email id: [protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

i am using tata docomo more than 5 years, now its disconnected ..last 1 year i am outside my country but the sim is using i am reviving all messages...i came 5 months before and i do so much outgoing calls and have balance on that number also...my all accounts are linked to that number...my bank transaction also i am doing with receiving OTP. I need this number back.now 2 weak its disconnected.

disconnected number -[protected]
contact number-[protected]
mail [protected]@gmail.com

Hi my number got disconnected last 2 week back.last six month I was not India.so am not able to use .every identification I gave that number .so last two weeks am struggling lot.kindly request you to allocate back that number. My DoCoMo :[protected]
Alternate number :[protected]

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Same here I got deducted by 39 RS my number is [protected] i need my money back this is not good
N I have the subscription message also for proof n I have immediately deactivated that service

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We would like to inform you that, as per our records your number activation is under process . Post Documents updation in system (Order Entry) you will get a SMS, post which you need to call 59059 for tele verification. Post Positive Verification SIM will be activated in 15 minutes and in case verification is done negative then you have 2 more attempts for positive verification. Post activation, FRC (first time recharge) is mandatory. The activation process takes 4-5 days, the Number will be activated post document updation & verification.

Thanks and Regards,
Customer Care,
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we regret to inform you that we are unable to process your concern of internet hence we request you to please follow the below troubleshooting steps. · Re-insert your SIM and check with the other handset. · Select the network operator manually as Tata Docomo in your handset. 1. Symbol displaying (E/G):, 2. Error prompts:, 3. Is it related to any particular time/all the time:, 4. Handset Type:, 5. Your city: home location:, 6. Area /Sector/ Street Name/Landmark:, 7. State:, 8. Pin code:, 9. Indoor/Outdoor:, 10. From when you are facing this problem:, 11. Alternate number: and 12. Is it with PC or mobile: .


Thanks and Regards,
Customer Care,
Tata docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

Thank you for sharing the details. Our service team will reach out to you asap.

Regards,
Customer Care
Tata Docomo

Dear Customer,


As discussed, we need to inform you that your not eligible for any waiver and you have been charged correctly.


Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per the conversation had with our team, as you have confirmed that your concern regarding balance depletion has been resolved. Hence, we are closing your concern as resolved.

Thanks and Regards,
Customer Care,
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.