Tata DoCoMo Complaints & Reviews

Bought "Tata photon max wifi" conectn in Apr2015 alng wth a prpay data plan of 350. This pln, alng wth the data pack of 10gb, had an adtnal benefit, clrly mentnd on thr wbsite in Apr2015, tht aftr 4 scssful rchrgs thr Customer wud b eligible fr free 4gb data. (currently the dta pck & adtnl bnft hv chngd). Now, aftr 4 rchrgs, whn I m trying to gt the free benefit; I m being gvn multiple excuses of non-eligibility by cust service. Excs1: The offr is applcbl, if I hd dn very 1st rchrg of 350. As, my 1st rchrg ws nt rflctng in thr systm. Aftr prvdng thm the proof of my 350 rchrg purchs, Excs2: No such offr evr exstd. Wht a blunt lie! Aftr prvdng the proof, Excs3: The offr mntnd ws nt fr my circle (whch is wrong, as u hv to 1st chose the circle and thn the plan/offr gets listd on thr website). Ths is cmpltly unprfsnl and unethicl on Tata photon's part, s thy r nt honoring thr cust comitmnt. Feeling cheated!!! Tata photon# [protected]. Tata phton cmplnt# PSR[protected].

I had a 1 GB 3g recharge yesterday on my tata Docomo number. Today morning I checked the data balance left and found to be 769 mb 3g data left. After one hour or so of browsing through my smart phone my whole 769 mb data balance was deducted. I didn't download this much data and technically 769 mb downloading in one hour is not possible. The company fraudantly deducted my 3g balance and customer care is not properly responding to my query and complaint. These kind of fraud is been done to lot of others customers as well. I want my 3g data back. Tata Docomo is such a reputed telecom company in the country and I have been its consumer from last 5-6 years. I had never faced such issue. I am very disappointed by your service you can not cheat like this.

Dear sir, m vry disappoint regarding mine sim activation... I have purchase d Docomo sim from retailer bearing d no of [protected], sim is in my name s Romo Tako. Already I have given mine documents (Driving license ) but regret to say that it's not been activate...therfore it would be kindfull and thankfull...i[censored] ensure some needfull step for the sim. . Thnks n regards . Romo Tako.

Respected Team, My wife and I had and have been receiving messages from Tata Docomo since Friday August 07, 2015 to recharge for Rs. 799 in order to receive 3GB 3G + 600 Talk-Time for 56 days. As we received the message again on Saturday August 08, 2015, we recharged our mobiles for 799. But we have only received a message of 3GB 3G + 500 Talk-Time and I have not received 600 Talk-Time. I called Customer care twice on Saturday August 08, 2015 soon after the recharge at around 8:40pm and and on Monday August 10, 2015 at around 11:30pm and every representative has been saying to wait for 48 hours but I am not receiving the balance talk time. Kindly assist me and my wife with the same and please give us the additional Rs. 100 talktime. Mentioning my mobile number for reference. +91 [protected]. I will provide my wife's number on request. Please feel free to call us in case of any issues or details required from our end. Regards, S. Thomas.

I was searching for a plan for internet . I clicked on power data pack .then there was 1gb 3g @155 I confirmed on that option I got 500 mb . I called costumer care . They said this offer was not for me .. So my question is then why it flashs on my screen . I want either 1 gb or my balnc back. U can see in last 6 months i had done more than rs 10000 recharge on my number . I am a regular costumer . But this time if no action z taken from your side then i m going to port my no. N i will not be happy. My no. [protected]

I subscribed a new Postpaid number from Tata docomo : [protected], Account Number:[protected]. The bill amount generated more than I spoke and they said some VAS were automatically subscribed. So, I said them to cancel the connection and their representative came and met me. I gave a letter to cancel the connection. But even after that Im getting due amount SMS. Kindly resolve it at the earliest. Otherwise I will go and file a criminal complaint in Court. with regards, K. ARUN

Sir The refund from company not yet 10/8/15 and I recharge on 6/8/15 Please help.No reply from the future corporate who cut money from account. There is no cash back from T24 recharge the detailed summary as below mention please Reply & Give my mony back if the recharge cancel from ur side but the money not returned in my account by ur side and also recharge not done yet. I[censored] recharged after this mail please let me know by mail on same id REGARDS Puahpinder singh Sent from Samsung Mobile -------- Original message -------- From: Appellate Date:03/08/2015 18:41 (GMT+05:30) To: [protected]@yahoo.com Subject: RE: Feedback : T24 Mobile App User Dear Pushpender Ji, Thank You for writing to us. We have received confirmation from concern department that you had attempted five times but we received a payment only once. While you got correct benefits against successful trans#. Please let us know, if issue still persists. Best Regards, Warm Regards T24 Mobile Team Customer Service 30 Jul 2015 TRAN NO.[protected]PAYUFUTURECORPORATER chq no.[protected] 30 Jul 2015 300.00 Namaste, Sir I recharge 300rs for my mobile[protected] from this T24 app but recharge not done but amount cut from my bank account Please help me and confirme if the recharge done. If not done than how much time to be taken for refund my 300-/rs Regards Pushpinder singh Regards Pushpinder Singh Mobile no. [protected] Email Id [protected]@yahoo.com

Purchased on 02 August 2015, till date photon max connection is not activated. Photon no [protected], Shame on TATA docomo, Donot purchse, pathetic service and signal strength. Nothing but big fraud in TATA DOCOMO going on, looting customer giving very poor service.

This is to inform you that the tata docomo services customer executive called by the month of april and said that they give a free post paid connection without any deposit. So i took the connection in my husbands name using his id proof and address proof. The executive who came to meet me said that the bill would be generated with the amount of Rs.300 and tax 30rs so totally i have to pay only 330 per month. But i got a bill of 1592 rs. for one and half months and they are arguing that i have used that much amount. Since i saw the bill in huge amount and i cannot pay that amount since i am house wife i took the sim card([protected]) and throwed it in dust bin since i thought it is one useless connection, but from may month iam continuously getting sms in to my phone number that they will take legal action against me torturing to pay the amount. I said iam ready to pay 660 rs, for the usage but they are cheating me and torturing me. Please help. [protected]

This is to inform you that the tata docomo services customer executive called by the month of april and said that they give a free post paid connection without any deposit. So i took the connection in my husbands name using his id proof and address proof. The executive who came to meet me said that the bill would be generated with the amount of Rs.300 and tax 30rs so totally i have to pay only 330 per month. But i got a bill of 1592 rs. for one and half months and they are arguing that i have used that much amount. Since i saw the bill in huge amount and i cannot pay that amount since i am house wife i took the sim card([protected]) and throwed it in dust bin since i thought it is one useless connection, but from may month iam continuously getting sms in to my phone number that they will take legal action against me torturing to pay the amount. I said iam ready to pay 660 rs, for the usage but they are cheating me and torturing me. Please help.

Photon No –[protected] I have got frustrated with customer service of TATA PHOTON. – My Device not connecting form 30th JULY. – I have raised customer care request on 1st aug but they have not registered my request and after calling 3 -4 times they have registered request but technical guys resolved compliant with out calling me very foolish this is your customer care. Name — Vijay and Ravi teja -so now this is 2nd aug i have continued to calling customer care and they told me this – my request completed on 1st itself, great with asking to me, request resolved . – they told me to go to Brand store same day i went to store( very far from my home) but it was close. – so Now next day 3rd aug i have again called customer care but same reply and they are not registering my complaint and technical team never called me – so after so much struggle i reached to brand Store at Electronic city Bangalore but they are saying different thing ” you have to call customer care for complaint ” i was so much Frustrated till that time – i was roaming from here and i am getting false info from every where. – so i raised connection close request, but they are telling me it will take 15 days to close connection. – and they are not giving me my refund on rs 1999 which i submitted one first day. – meanwhile they have sent me Full bill for this cycle (1414 rs) i have used only 3G from 30 Gb plan because of this foolish service. Note please don’t use Tata photon, its pathetic.

I was using Tata Docomo wifi dongle for past one year, But for the last 6months the speed went way below. Promised speed: 6.2 Mbps, Sure we will not get the full speed. But i have got the max speed of 300 kbps. The average speed which i got is 150 kbps. Which is equal to the after the bundle usage. I was paying for 6.2 Mbps but i got lower than 2g speed. Waste of money. I called customer Care every month, but got only same response "Network Issue". Do Docomo doesn't care about there users. Network issue for 6 months not resolved still saying there is no ETA for the same. Is there network team is fooling around, am not sure. Very much disappointed with docomo. If you are from Chennai don't even think of getting Docomo dongle. Regards, Sridhar

Hi Everyone, Today i am going to share my experience with docomo users as well as the users who are planning to use tata docomo service. From past two years i am using tata docomo prepaid service, three weeks back i applied to switch from prepaid to postpaid, before applying i confirmed with tata docomo representative both from calling customer service on 198 and docomo website chat service. They told me i need to submit the same document which i have submitted while getting docomo prepaid service along with Rs 300 as deposit amount, so i went to nearest tata docomo store verified whatever information i received from docomo customer call and chat service. Docomo store representative also said the same thing, so i applied by giving my document xerox and Rs 300. They have verified my address two times manually, 1. First time one docomo person came and verified my document and took my signature and snap of document and he confirmed me that everything is ok. Day after my first verification they disconnected my docomo number, when i called 198 service, they replied due to negative verification service is disconnected and they told me they will send docomo person again for re-verification and they activated service for two days. 2. Today(9-aug-2015) Second time one person came and took all necessary details and confirmed me the same thing that everything is ok. Just 4 hours later they again disconnected my number, when i called 198 representative, one junior representative told me that as i am bachelor i have to pay Rs. 1000 as a deposit amount then only they will resume my service. So i told him to connect me with senior representative as they (docomo chat service, 198 representative, docomo store representative) have not mention or informed any such criteria for bachelor. But senior representative also repeat the same thing that i have to pay Rs 1000 for resuming postpaid service if i want to continue. If i don't want to use postpaid service then they will not return my Rs 300 amount also. I am shocked to hear based on marital / bachelor status they are demanding extra money without any earlier information. I did not expected such thing from so reputed organization like Tata Group. Thanks, Fed Up Docomo Customer [protected] [protected]@gmail.com

I have been wrongly deducted for voice call from 30th Jul to 2nd Aug 2015. Even though I didnt make any call - I got MMIDs as voice call cost Rs. And when I recharged on Aug 4th for Rs.10. Even that has been deducted without any reason. My present balance is at Rs. 0.79. Kindly solve the issue. My Number: [protected] Dates of wrong deduction - 1) 30 jul to Aug 2nd 2) 4 Aug 2015 Telecom circle : Karnataka

I have been wrongly deducted for voice call from 30th Jul to 2nd Aug 2015. Even though I didnt make any call - I got MMIDs as voice call cost Rs. And when I recharged on Aug 4th for Rs.10. Even that has been deducted without any reason. My present balance is at Rs. 0.79. Kindly solve the issue. My Number : [protected] Dates of wrong deduction - 1) 30 jul to Aug 2nd 2) 4 Aug 2015 Telecom circle : Karnataka

I Alok ch. Panigrahi ph.[protected] subscribed an internet pack on Dt.1/08/2015 through an easy recharge of Rs.71 to avail Rs.51 talk time and 250 Mb net .But I am yet be served with internet .I contacted with customer care and found no response. So you are requested to make me avail the pack with a 15 days time . With Regards

Still awaiting reply on my below mail. to day i have received a mail of disconnection from tata docomo..why i am being harassed for no reason at all? i have paid whatever i was asked for as per the trailing mail. why am i being asked to pay for the charges which i was not informed earlier... this is really disgusting... tell me clearly what am i suppose to do?????? i[censored] want me to disconnect the connection i will do it. but am unable to bear this mental harassment from tata and its team. Not so happy and so thankful jitendra [protected] [protected][protected]---- On Mon, 3/8/15, jitendra wrote: Subject: RE: RE: RESPONSE FROM TATA DOCOMO~~M23125937 To: "Avinash Sonawane" Cc: "Santosh Prusty", "PRIYADARSHINI SHRIYAN" Date: Monday, 3 August, 2015, 9:32 PM Dear All, This is really pathetic and some kind of loot going on...After so many mails and calls i was finally given a new router with a charge of Rs.562 /- which i had agreed to pay... Now after receiving the router i did the installation by myself . now i have received a bill with an additional 500 /- added to my account as an installation charge...I was never told about the installation charges.. i was only told about the charge of a new router which i had agreed to pay... why should i pay for something which i was not told and did the installation by myself... you can go through the trailing mail where its never mentioned about the installation... thanks... jitendra. [protected][protected]---- On Mon, 22/6/15, Avinash Sonawane wrote: Subject: RE: RE: RESPONSE FROM TATA DOCOMO~~M23125937 To: "[protected]@yahoo.com" Cc: "Santosh Prusty", "PRIYADARSHINI SHRIYAN" Date: Monday, 22 June, 2015, 12:57 PM Dear Jitendra, Request you to kindly provide your available time & alternate contact no so we will arrange Engg visit ASAP. Thanks & Regards, Avinash Sonawane. Team Member- Complaint Management ----- Original Message ----- From: jitendra [mailto:[protected]@yahoo.com] Sent: Monday, June 22, 2015 09:20 AM To: Supriya Banerjee; Sarabjeet Sandhu; S Suresh; Santosh Prusty Subject: Fw: RE: RESPONSE FROM TATA DOCOMO~~M23125937 kind check the trailing mail...and teh harressment being done by your customer care people..they are just trying to fool around... --- On Mon, 22/6/15, jitendra wrote: From: jitendra Subject: Fw: RE: RESPONSE FROM TATA DOCOMO~~M23125937 To: "Aditya Chaugule" Date: Monday, 22 June, 2015, 9:14 AM check the trailing mail where i have already confirmed...but you are still not providing it... --- On Tue, 9/6/15, [protected]@tatatel.co.in wrote: From: [protected]@tatatel.co.in Subject: RE: RESPONSE FROM TATA DOCOMO~~M23125937 To: [protected]@yahoo.com Date: Tuesday, 9 June, 2015, 8:19 PM Dear Jitendra, We refer to your email to us dated 09th June, 2015 regarding New router of your TATA Docomo DSL [protected]vide Account Number [protected] . We thank you for writing to us. We would like to inform you that charges for WIFI Router is Rs. 562/-(One Time Charges). As you have conformed in mail ready to pay amount. We have registered a request on your behalf regarding your concern. Your concern has been notified and our team will get back to you at the earliest to address the same. Your request number is:[protected]. Please do mention this request number in all your future correspondence with us, on this subject. For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in Assuring you of our best services at all times. Thank you and regards, Mahesh.P Customer Care Officer ? Email Service Desk | Tata Docomo Business Services TOLL FREE 24X7 :[protected] Email: [protected]@tatatel.co.in. Please Note: In case you feel that your complaints are not being resolved to your satisfaction by our Call Center or Email teams, we request you to get in touch with the below mentioned people for resolution. Level 1 - Name: Nagalaxmi Padaychi Email Id: Nagalaxmi.[protected]@tatatel.co.in Phone Number (Weekdays 9:30 AM to 6 PM) : [protected]. Level 2 - Name: Santosh Prusty Email Id: Santosh.[protected]@tatatel.co.in Phone Number (Weekdays 9:30 AM to 6 PM) : [protected]. Level 3 - Name: S Suresh Email Id: S.[protected]@tatatel.co.in Phone Number (Weekdays 9:30 AM to 6 PM) : [protected]. Level 4 - Name: Sarabjeet Sandhu Email Id: Sarabjeet.[protected]@tatatel.co.in Phone Number (Weekdays 9:30 AM to 6 PM) : ([protected]). Level 5 - Name: Supriya Banerjee Email Id: Supriya.[protected]@tatatel.co.in Phone Number (Weekdays 9:30 AM to 6 PM) : ([protected]). For complete matrix, refer http://www.tatadocomo.com/business/contact-us.aspx For End-to-end, unique & cost effective, Telecom solutions for Enterprises, visit www.tatadocomo.com/business -----Original Message----- From: [protected]@yahoo.com Sent:[protected]:19:19.0 To : avinash.sonawane.[protected]@tatatel.co.in, "[protected]@tatatel.co.in" Cc: "[protected]@primeteleservices.com" Subject: RE: RESPONSE FROM TATA DOCOMO~~M23125937 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ the account number is[protected] [protected][protected]---- On Tue, 9/6/15, [protected]@tatatel.co.in wrote: Subject: RE: RESPONSE FROM TATA DOCOMO~~M23122502 To: avinash.sonawane.[protected]@tatatel.co.in Cc: "[protected]@primeteleservices.com" , "jitendra" Date: Tuesday, 9 June, 2015, 1:55 PM Dear Avinash Sonawane, We sincerely regret for any inconvenience caused with respect to our services. We refer to your email to us dated 9-Jun-2015 regarding below concern of your TATA Docomo number. We request you to share your correct or complete TATA Docomo number or account number to enable us to complete the required formalities. You may also call on our 24*7 customer care number 1800 266 1515 for instant complaint registration or email us on [protected]@tatatel.co.in for any further support. Assuring you of our best services at all times. Regards, Rahul Customer care officer - Email Unit TATA Docomo Business Services Helpline Numbers: Customer Care : Toll free number [protected] and you can also reach us by dialling 1515 from your corporate connection E-mail : [protected]@tatatel.co.in Website : www.tataDocomo.com/business Escalation Matrix: http://www.tataDocomo.com/business/contact-us.aspx -----Original Message----- From: Avinash.Sonawane.[protected]@tatatel.co.in Sent:[protected] 12:33:29.0 To : 1515 Emc Cc: "[protected]@primeteleservices.com" , jitendra Subject: RE: RESPONSE FROM TATA DOCOMO~~M23122502 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Dear Team, Kindly check trail mail & raise docket ASAP. Thanks & Regards, Avinash Sonawane. Team Member- Complaint Management -----Original Message----- From: jitendra [mailto:[protected]@yahoo.com] Sent: Tuesday, June 9, 2015 11:47 AM To: 1515 Emc; Avinash Sonawane Cc: [protected]@primeteleservices.com Subject: RE: RESPONSE FROM TATA DOCOMO dear Avinash... No response yet for the complaint... jitendra.. [protected][protected]---- On Wed, 3/6/15, Avinash Sonawane wrote: Subject: RE: RESPONSE FROM TATA DOCOMO To: "1515 Emc" Cc: "[protected]@primeteleservices.com" , "jitendra" Date: Wednesday, 3 June, 2015, 10:13 AM Dear Team, Kindly check trail mail & raise docket ASAP. Thanks & Regards, Avinash Sonawane. Team Member- Complaint Management -----Original Message----- From: jitendra [mailto:[protected]@yahoo.com] Sent: Wednesday, June 3, 2015 10:05 AM To: Avinash Sonawane Cc: [protected]@primeteleservices.com; appellate mum GSM; listen Subject: Re: RESPONSE FROM TATA DOCOMO Dear, I reference to the trailing mail...i have still not received the new modem/router. i will not use any second hand or used replacement modem..i have already informed to your customer service executive i am ready to pay the charges for the new modem.Your old modem keeps on restarting by itself every now and then.. i am not able to use the internet properly. kindly do the needful as soon as possible.. or let me know i[censored] want me to disconnect the connection and choose some other internet provider with better customer services.. thanks jitendra. [protected] [protected][protected]---- On Wed, 20/5/15, Avinash Sonawane wrote: Subject: Re: RESPONSE FROM TATA DOCOMO To: "[protected]@yahoo.com" Date: Wednesday, 20 May, 2015, 12:43 PM Dear Mr. Jitendra, Greetings from Tata Teleservices Ltd! We regret the inconvenience caused to you. We had tried multiple time to contact you on [protected] on 20-May-2015 regarding the internet connectivity issue, however were unable to reach you. We request your confirmation on internet connectivity status to assist you further. Do feel free to reach out to us for any queries & suggestions. we will be glad to assist you. Thank you for your time and patience. Thanks & Regards, Avinash Sonawane. Team Member- Complaint Management The information contained in this message (including any attachments) is confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, you must not copy this message or attachment or disclose the contents to any other person. If you have received this transmission in error, please notify the sender immediately by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for any omission or error in the message, improper or incomplete transmission of the information contained in this communication or for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences. note:"Tata Teleservices today stands certified as ISO 27001:2005 which means our services are best in class at par with international benchmarks."

Hello Sir, Three days ago i register compliant to Customer Care Due to Internet Connection Problem. Register Number Given by TATA DOCOMO is[protected]. this time your customer service provider guys is promised me in 4 hours Your Complaint is Resolved. This night i am waiting for your Technical Support till night 9:00 PM. but No one Coming for Support. Yesterday i am waiting for technical support but no one is coming. then after 3:00 PM i call to TATA DOCOMO customer Care for remind to Support. Yesterday lady is promised me before 4:00 PM my complaint is resolved. but yesterday full day not a single call from your side. Today i am waiting from Morning But till my issued is not solved by Technical team. Today i call to Customer Care for Remind my Complaint one Guys is Given me New Code for Complaint Registration is[protected] by Guys my Complaint Solved within 1 Hour. Still My problem is not solved. My Work is Stopped From 3 days Due to Network Problem. Any Buddy help Me... -- Regards, Ravi Raval | Mobile: +91-[protected] |

I have a docomo no vide no [protected] with a balance of about Rs 880.00 on 24.06.2015, i made a net recharge of Rs 185.00 for 1 GB Data on 24.06.2015 at 22:00 o'clock from my balance. in the morning of 26.06.2015 i came to know that all of my data is finished along with my remaining balance of About Rs 695.00. when i contacted to customer care they told me that you used 70 MB data extra thats why we deduct your balance. i told to them that please see my previous history and you will come to know that i have not so much data consumption and my data will remain for 20-25 days but they are not in a position to accept my views. secondly i told them suppose i have so much consumtion of data then i will again make a recharge of Rs 185.00 from my available balance and get 1 GB more data rather than spending all my balance of Rs 695.00 for just 70MB data. Still Tata Docomo is not refunding my balance, as you also knows that its a general practice of the telecom operator to deduct the balance of the customers without activating any services or for data pack etc.. For this purpose i lodge a complaint with the ministry of telecom vide complaint no DOTEL/E/2015/22857 after about 10 days of such deduction, but all is vain.
Kindly do the needful.

I am a user of tata photon connection for more than an year. When i took my postpaid connection with number [protected] they have given me the plan for 7GB at Rs. 750. Now they have reduce the plan to 5 GB and keep the same rate Rs. 750 without giving any notification over SMS and Email. Now they ask me to upgrade the plan to 8 GB at Rs. 1200. This is the kind of fraud TATA is doing with their consumer. They reduce the POSTPAID GB plan by themselves, make it increase and ask customer to go with increased plan and then again they will reduce the data to fetch more and more money from customer. Recommended to everyone not to go with TATA photon. They are doing fraudulent and making people fool. Pathetic...