Tata DoCoMo Complaints & Reviews

I was getting 12 GB high speed internet for Rs 1295 till last month for the Tata Photon . The company decrease the high speed FUP to 7 GB this time for the same price. I find this a real injustice. The company had not mentioned anywhere about such a drastic price change in their packages. Call center executives don't know why such as huge changes have happened. They say it is a company policy. Please let me know if anything can be done about it.

My balance of rs 46 has been deducted without any cause ..while I have registered the complaint they r saying sir u have actuaved hot content ..while nothing such has been done .. They said refund will b within 3 hours I have called twice till now . But no refund I have received

My photon number is [protected]. I have recharged for 1.5 gb on 4th june 2015 which is my 5th recharge. As per the agreement, 1 gb more should be provided for the first 5 recharges. However 1 gb more data is not provided this time. Hence requesting to provide the same.

Sir, On 28/4/2015 when I recharged my Tata Photon No.[protected] for Rs.299/-, a message received: Photon No. [protected]FRC299/-with double data on next 3 recharges.Recharge successful, MRP299, Validity 30 days, 3GB Trans.ID[protected].But on next recharge on29/05/2015of my Photon No.[protected]for Rs.185/- for one GB vide Trans.ID [protected], no such benefit of double data as per above referred message dated 28/4/2015 has been given.

Sir, I wish to bring to yr kind notice that by fraudulently obtaining the PIN number of my Debit Card issued by Bank of Baroda, Vadlapudi Branch, Visakahaptnam, sum amounts by making payments in favour of TATADOCOMO. Immdediatly after knowing from my Bank those payments have made in favour of TATADOCOMO. I tried to contact you but I could not get your email ID. The details are given herein 1. Account holder's name PURNACHANDRA HEMBRAM 2) Name of the Bank: BANK OF BARODA, VADLAPUDI BRANCH, VISAKHAPATNAM, 3) Transaction date:25.05.2015 Amount Rs.1500/- Transanction ID: PGDR/TATADOCOMO BILLDESK/[protected]:59:33/SWTP. While I preferring FIR with Police Authorities I request you to take urgent steps for stopping delivery of goods/services for which payment have been made and refund the amounts back to the Debit Card Account at the earliest. Thanking you, PURNACHANDRA HEMEBRAM, MOBILE NO.[protected]/[protected], Qr. no.180/B, Sector-1, Ukkunagaram, Visakhapatnam - 530 032(A.P.) Email: [protected]@vizagsteel.com

Hi. Last week one of the sales guy have taken my request for new broadband connection. Also he has taken 2 months of advance rent i.e 1800 rupees. 2 days back i got a call for him that my connection will be installed by the evening. From then his number is coming switch off and till now i haven't get any connection. Can you help me track the supervisor of that sales guy. Sales Guy: Suraj / [protected]. My details: Ankush Gupta / [protected] / [protected]@gmail.com

Hi, I have disconnected my post paid Tata Dacomo paid plan 5 months back, But still i'm not able to get my Deposit amount. When i'm calling to customer care they telling your address is not reachable, So my question if my address is not reachable Tata Dacomo executive should call me but no one was call me since last five months. I request you to please do the necessary actions. Thanks & Regards, Kulamani Sahoo mob-[protected]

My monthly bill rental is Rs. 300 and my Bill Period is 29/04/2015 to 29/05/2015. for this bill it should be service tax applied @12.36%. and for next bill 29/05/2015 to 31/05/2015 [3 days] it should be service tax @12.36% and rest of days it can be @14%

Last night when i am reachrge my tata DoCoMo no. [protected] my docomo account blnc was 62 then afert 10. Min my docomo.account blc show only 15 rs... Wat is this???? No msg i was recieved from tata docomo no sercvic activted on my no. Than why they deducted my blnc i strictly speaking you refund my a/c blnc...

Dear Sir/Madam TATA DOCOMO Mobile No: - [protected]. I am consumer of Tata DoCoMo from the 20th April 2015 I am using this new number [protected].but I am not satisfied with this service.How may times I am complaint to customer care they ignore it. I am facing Vas service problem. * I have given request for the active Gprs Pack of 99 Rs to customer care which did not get active on the my Number. { They try to call me, however my number was not reachable and no one infomated me that 99 Grps Pack did not get activated } * I have given request on 25 April 2015 for Gprs Pack. * I have given Complain to customer care about Vas service did not get activated. It is the customer care Team fault where they take the request for active Pack of 99 Rs Which not appreciated on the given plan. Please look into it asap. Please note issue: - If customer have given the request of Active Any Vas service that should act. If it is not active or not appreciated with the plan. It is not a customer fault. Please pass a waiver for the Grps Vas service... I have following two numbers: - [protected] / [protected]...

For the last 4 days (since May 31) I've been facing problem with the Tata internet connection. I placed a complaint in June 1st, again on the next day (complaint number[protected] but nothing has happened. Every time I'm assured a technician will visit us but no one has so far.

This is complain mail against Tata Docomo Billing service and Tata Docomo customer care service. My no. is [protected] against which a bill of Rs. 5, 166.00 is generated. My data plan was roaming free from the starting and remain roaming free up to 1 year stay in Vapi Gujarat. But now this bill includes additional roaming charges, for which i was never get informed before either by call/message/mail from the service provider. Now I got a threatening call from the Tata DoCoMo employee Rahul (Ph No. [protected] on 13/05/15, He said to me that he filed a case against me in Court with file no. 303/1C and told me to contact Shweta (Ph. No. [protected]) who is from some what law farm, but she asked me to pay bill immediately in a very rude language, otherwise she is going to file a complaint against me on court.I got alarmed with these kind of threatening calls. As per discussion with the consumer forum all these things (Ref. No. 596682), I request you please wave off all the charges by the company as i am not willing to pay these charges. Thanks Paras Gupta [protected]

Hi, my tata docomo postpaid connection number is [protected], i want to convert from postpaid to prepaid, i have visited 2-3 showroom in bangalore, they are not reverting properly, when applying for postpaid connection, they treated very well, when asked for cancellation, they are not reverting properly. without proper usage, i am wasting money. Pls help by converting postpaid to prepaid..

Hi, I took Tata Docomo Wifi max connection in December 2014. I got the minimum speed I was promised in December and January i.e. 1Mbps. Now the speed is not even 512 Kbps. I have raised a complaint for this a month back. After so long some one from Customer Care called me regarding the complaint. When I informed them that I am not even receiving the minimum speed I was promised, the response I got was If I am dissatified with the connection I can raise a request to cancel the connection. I dont want to be informed about what I need to do. I have raised a complaint for your team to look into it and resolve. Not to be instructed on what to do. I can happily go and cancel my connection. But I demand what I am promised Since I have been paying my bill properly. Worst part is my request is closed without even a resolution! This kind of attitude from your customer care is unaccpetable. Service Request #[protected] Photon # [protected] Thanks, Archana

Hello.Iam using tata photon max wifi.Recently.I recharged with Rs.999 for 20gb.But They provide me only 5gb.when i contact their customer care no respond(In customer care services they will speak only Hindi and English what about others languages )what is this?fraud company.Iam going to through this product to dustbin.they cheated me...Iam going to get MTS Mblaze.which is better than this. My no.[protected]

This is very disappointing to state that Tata Docomo failed to give satisfactory network coverage in one of the most prime city like Bangalore. My cell phone with prepaid no [protected] and photon max wifi post paid no. [protected] have poor signal which is on and off at my residence near BEL circle, HMT main road, Jalahalli, Bangalore. I never had this problem in Whitefield area in Bangalore. I request you to kindly fix the issue and make sure that I get uninterrupted service for tatadocomo calls and photonmax wifi. Sagarika

My name is Jay, my tata photon number is [protected]. I had topped up my connection with a scheme which gives me certain speed uptill 7gb data usage, and then the speed reduces for another 4gb. Ok, this is also accepted. But within a week the speed has gone down so much that now even it takes almost 5 minutes to open up the google home page also. I mean this is not the way to cheat innocent people. You loot us first of all with expensive usage charges, atleast what you could do is fulfil your promises. I am really fed up with your services, seriously. You guys may not be knowing anything about customer satisfaction but you surely know hoy to annoy your customers. I don't want any resolution from your end now. I just wanted to deliver my problem to your end. It may help your future pitiful customers. Won't recommend tata photon to anyone though 'cause you know, I still believe in humanity.

I am Devenda Karde . i am tata docomo customer of prepaid plan. my mobile no is .([protected]). on date 15.05.2015 . i have Recharge of 90 RS & my total balance around 91.00 RS after that i did not any call, after that without any information my mobile balance got 1.99 rs . . which is not fair . without any call / request / data pake useses how it can possible . so request to tatadocomo kindly refund my 90 RS on my mobile account ( mobile no [protected] )as soon as possible. plz do as soon as posible

I suppose companies charge for products/services provided. Tata DoCoMo charges its customers for both speed of connectivity and data. If it doesn't provide anything close to the promised speed, how can it claim full tariffs? Curiously, I noticed similar complaints and similar responses (that yours is a high usage area but there is no network upgradation planned) from other users on websites where harried customers vent their ire. So, is reduction of speed a conscious business strategy for Tata DoCoMo? If so, this would also explain why its MD is so conspicuously silent on the issue. Written numerous mails to Srinath Narasimhan at srinath.[protected]@tatatel.co.in but there has been no revert. They provide speen of 0.3 mbps but charge for 3.1 mbps. What frauds! To state that Tata's conduct in the entire affair has been disappointing is an understatement. Cannot really expect moral/ethical behaviour from businesses, even if they belong to the house of Tatas

Below is the complaint i raised to Photon including their nodal officers =================================================== Token No : M22995030 With time and considering the Brand Tata Photon has built over the years, one expect it to be a responsible organization. However things are getting worse day by day and only focus is on increasing devices sale. This time my Photon No is [protected]. For last 2 months my internet speed on any day isn't more than 512 kbps (max) while the device taken is for 7.1 MBPS. Infact the speed is so worse that you have to wait for results even for simple query made on google search engine. I already contacted customer support and it was told me that issue is known and there is no end date of resolution. I request you to kindly disconnect my connection with immediate effect and i am not going to pay any bill when speed is worst than even 3rd world internet service providers. What also surprises me is that the issue doesn't restricts to my location and next month i am relocating to Faridabad and i tested the device over there and found similar speed. Considering this i am left with no option but to disconnect and look for a new vendor. Below is the reply i received. I am sharing so as everyone become aware of what they are going to deal with after purchasing the device ================================================================ Hi Mr. Puri, We refer your email dated 25th May 2015 regarding slow speed and disconnection for your Photon number [protected]. In continuation to our telephonic conversation on [protected], we would like to inform that the area you have referred to is a highly congested area (high number o[censored]sers using internet service at the same time). The improvement in speed may only happen if the congestion on the sites goes down, which can’t be predicted at this given point in time. At Tata Docomo network augmentation is a continuous process, and we would like to assure you that all necessary actions would be taken on the feedback shared. The disconnection request is raised for your Photon number [protected] on 26th May 2015 and the request number is[protected]. Our Photon Care representative shall get in touch with you within 48 hours with respect to your request. Please note that the connection will be deactivated on 2nd Jun 2015 unless notified from your side. The current outstanding in your account is Rs. 1386 and Due date was 24th May 2015. We would like to inform you that the bill date for your photon number is 7th of every month and you will receive the final bill for the period of 5th May 2015 to 2nd Jun 2015 on prorate basis. Your bill amount would be approximately Rs. 1330 including the service tax. Thank you for surfing with Photon. My reply on same ===================== Hi All, Why shall i be paying the bill when i am provided with a 2g speed for 3g high speed connection? I have paid bills without any issues in the past but not gonna to pay freefund without any reason. You can bill me revised for final settlement for the speed you have provided but not for a high cost 3g speeds. Photon Reply ========== Please note that you had received the bill for the period 05-APR-2015 to 04-MAY-2015 as per your tariff plan irrespective to the usage. Hence, we are unable to process your request for billing adjustment as the same is not applicable.