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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Apr 17, 2026

Complaints 9258

Resolved

4180

Unresolved

5078

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

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Tata DoCoMo reviews & complaints page 183

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Address: Coimbatore, Tamil Nadu

My tata photon number is [protected]. I have been using photon for 5 years without any major issues. For the past couple of months, the internet speed is so slow and gets disconnected often. This is affecting I have called customer care thrice and they say it is due to lot o[censored]sers using the server at that point of time or technical issues they are facing and their engineers are working on it. Does it take 2 months to resolve a technical issue, even smaller companies do better than that. My contact details should be in their records. Hope to hear from them soon.

Aug 7, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 8, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

M

mohitkrpuri

from Delhi, Delhi

Jun 9, 2015

Throw away the device and nothing will happen..

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 12, 2015

Verified Support

Dear Customer,

This is with reference to your concern regarding the slow speed of your Tata Photon connection. In this regards, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can’t be predicted at this given point in time. Regret the inconvenience caused.

Regards,
Customer Care
Tata DOCOMO

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Address: Bangalore, Karnataka

I was getting 12 GB high speed internet for Rs 1295 till last month for the Tata Photon . The company decrease the high speed FUP to 7 GB this time for the same price. I find this a real injustice. The company had not mentioned anywhere about such a drastic price change in their packages. Call center executives don't know why such as huge changes have happened. They say it is a company policy. Please let me know if anything can be done about it.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 8, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 12, 2015

Verified Support

Dear Customer,

In order to assist you better, kindly provide us with your 10 Digit Tata Docomo number and an alternate contact number.

Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Khordha, Odisha

My balance of rs 46 has been deducted without any cause ..while I have registered the complaint they r saying sir u have actuaved hot content ..while nothing such has been done .. They said refund will b within 3 hours I have called twice till now . But no refund I have received

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 8, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 12, 2015

Verified Support

Dear Customer,

In order to assist you better, kindly provide us with your 10 Digit Tata Docomo number and an alternate contact number.

Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,
Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

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Address: Bangalore, Karnataka

My photon number is [protected]. I have recharged for 1.5 gb on 4th june 2015 which is my 5th recharge. As per the agreement, 1 gb more should be provided for the first 5 recharges. However 1 gb more data is not provided this time. Hence requesting to provide the same.

Tata DoCoMo customer support has been notified about the posted complaint.

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S

somashekarasaka

from Mumbai, Maharashtra

Jun 6, 2015

My contact number is [protected].

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 8, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 12, 2015

Verified Support

Dear Customer,

This is with reference to your concern regarding recharge benefits of your Tata Docomo connection. In this regards we would like to inform you that currently we do not have any such offers. Hence, we request you to revert with the offer details which will assist us in dong the needful.

Regards,
Customer Care
Tata DOCOMO

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Address: Karnal, Haryana

Sir, On 28/4/2015 when I recharged my Tata Photon No.[protected] for Rs.299/-, a message received: Photon No. [protected]FRC299/-with double data on next 3 recharges.Recharge successful, MRP299, Validity 30 days, 3GB Trans.ID[protected].But on next recharge on29/05/2015of my Photon No.[protected]for Rs.185/- for one GB vide Trans.ID [protected], no such benefit of double data as per above referred message dated 28/4/2015 has been given.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 8, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 12, 2015

Verified Support

Dear Customer,

As discussed with you on your alternate number, we would like to inform you that we are working on your concern and we will revert back to you very soon. Kindly bear with us in the interim.

Regards,
Customer Care
Tata Docomo

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Address: Visakhapatnam, Andhra Pradesh

Sir, I wish to bring to yr kind notice that by fraudulently obtaining the PIN number of my Debit Card issued by Bank of Baroda, Vadlapudi Branch, Visakahaptnam, sum amounts by making payments in favour of TATADOCOMO. Immdediatly after knowing from my Bank those payments have made in favour of TATADOCOMO. I tried to contact you but I could not get your email ID. The details are given herein 1. Account holder's name PURNACHANDRA HEMBRAM 2) Name of the Bank: BANK OF BARODA, VADLAPUDI BRANCH, VISAKHAPATNAM, 3) Transaction date:25.05.2015 Amount Rs.1500/- Transanction ID: PGDR/TATADOCOMO BILLDESK/[protected]:59:33/SWTP. While I preferring FIR with Police Authorities I request you to take urgent steps for stopping delivery of goods/services for which payment have been made and refund the amounts back to the Debit Card Account at the earliest. Thanking you, PURNACHANDRA HEMEBRAM, MOBILE NO.[protected]/[protected], Qr. no.180/B, Sector-1, Ukkunagaram, Visakhapatnam - 530 032(A.P.) Email: [protected]@vizagsteel.com

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Address: Pune, Maharashtra

Hi. Last week one of the sales guy have taken my request for new broadband connection. Also he has taken 2 months of advance rent i.e 1800 rupees. 2 days back i got a call for him that my connection will be installed by the evening. From then his number is coming switch off and till now i haven't get any connection. Can you help me track the supervisor of that sales guy. Sales Guy: Suraj / [protected]. My details: Ankush Gupta / [protected] / [protected]@gmail.com

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 5, 2015

Verified Support

Dear Customer,

We have forwarded your concern and will ensure to get it resolved soon.

Thanks and regards,
Customer Care
Tata DOCOMO.

E

Er Ankush Gupta

Jun 8, 2015

Is there any ETA for the above issue. This is very frustating.

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Address: Bangalore, Karnataka

Hi, I have disconnected my post paid Tata Dacomo paid plan 5 months back, But still i'm not able to get my Deposit amount. When i'm calling to customer care they telling your address is not reachable, So my question if my address is not reachable Tata Dacomo executive should call me but no one was call me since last five months. I request you to please do the necessary actions. Thanks & Regards, Kulamani Sahoo mob-[protected]

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 5, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

S

Sahoo Kulamani

from Bengaluru, Karnataka

Jun 27, 2015

Hi,

Still the complaint was not resolved.

Could you please let me know what is the happening in Tata DoCoMo customer support office?

Regards,
Kulamani

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Address: Ahmedabad, Gujarat

My monthly bill rental is Rs. 300 and my Bill Period is 29/04/2015 to 29/05/2015. for this bill it should be service tax applied @12.36%. and for next bill 29/05/2015 to 31/05/2015 [3 days] it should be service tax @12.36% and rest of days it can be @14%

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata DOCOMO

C

chintan.mehta24

from Mumbai, Maharashtra

Jun 4, 2015

Tata Docomo Postpaid No: [protected]
Contact Mobile No: [protected]
Email Address: chintan.[protected]@gmail.com

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 5, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Bhopal, Madhya Pradesh

Last night when i am reachrge my tata DoCoMo no. [protected] my docomo account blnc was 62 then afert 10. Min my docomo.account blc show only 15 rs... Wat is this???? No msg i was recieved from tata docomo no sercvic activted on my no. Than why they deducted my blnc i strictly speaking you refund my a/c blnc...

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Mumbai City, Maharashtra

Dear Sir/Madam TATA DOCOMO Mobile No: - [protected]. I am consumer of Tata DoCoMo from the 20th April 2015 I am using this new number [protected].but I am not satisfied with this service.How may times I am complaint to customer care they ignore it. I am facing Vas service problem. * I have given request for the active Gprs Pack of 99 Rs to customer care which did not get active on the my Number. { They try to call me, however my number was not reachable and no one infomated me that 99 Grps Pack did not get activated } * I have given request on 25 April 2015 for Gprs Pack. * I have given Complain to customer care about Vas service did not get activated. It is the customer care Team fault where they take the request for active Pack of 99 Rs Which not appreciated on the given plan. Please look into it asap. Please note issue: - If customer have given the request of Active Any Vas service that should act. If it is not active or not appreciated with the plan. It is not a customer fault. Please pass a waiver for the Grps Vas service... I have following two numbers: - [protected] / [protected]...

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Mumbai City, Maharashtra

For the last 4 days (since May 31) I've been facing problem with the Tata internet connection. I placed a complaint in June 1st, again on the next day (complaint number[protected] but nothing has happened. Every time I'm assured a technician will visit us but no one has so far.

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Address: Gwalior, Madhya Pradesh

This is complain mail against Tata Docomo Billing service and Tata Docomo customer care service. My no. is [protected] against which a bill of Rs. 5, 166.00 is generated. My data plan was roaming free from the starting and remain roaming free up to 1 year stay in Vapi Gujarat. But now this bill includes additional roaming charges, for which i was never get informed before either by call/message/mail from the service provider. Now I got a threatening call from the Tata DoCoMo employee Rahul (Ph No. [protected] on 13/05/15, He said to me that he filed a case against me in Court with file no. 303/1C and told me to contact Shweta (Ph. No. [protected]) who is from some what law farm, but she asked me to pay bill immediately in a very rude language, otherwise she is going to file a complaint against me on court.I got alarmed with these kind of threatening calls. As per discussion with the consumer forum all these things (Ref. No. 596682), I request you please wave off all the charges by the company as i am not willing to pay these charges. Thanks Paras Gupta [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Bangalore, Karnataka

Hi, my tata docomo postpaid connection number is [protected], i want to convert from postpaid to prepaid, i have visited 2-3 showroom in bangalore, they are not reverting properly, when applying for postpaid connection, they treated very well, when asked for cancellation, they are not reverting properly. without proper usage, i am wasting money. Pls help by converting postpaid to prepaid..

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Bangalore, Karnataka

Hi, I took Tata Docomo Wifi max connection in December 2014. I got the minimum speed I was promised in December and January i.e. 1Mbps. Now the speed is not even 512 Kbps. I have raised a complaint for this a month back. After so long some one from Customer Care called me regarding the complaint. When I informed them that I am not even receiving the minimum speed I was promised, the response I got was If I am dissatified with the connection I can raise a request to cancel the connection. I dont want to be informed about what I need to do. I have raised a complaint for your team to look into it and resolve. Not to be instructed on what to do. I can happily go and cancel my connection. But I demand what I am promised Since I have been paying my bill properly. Worst part is my request is closed without even a resolution! This kind of attitude from your customer care is unaccpetable. Service Request #[protected] Photon # [protected] Thanks, Archana

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

We tried reaching your alternate number but no response, we would like to confirm to you that on the basis of our technical experts feedback, we have carried out an optimization of the serving cell site. This will ensure that the best possible coverage is provided to you at this point in time.

However, we would like to assure you that, as a service provider, we understand the importance of having a seamless network and we are in the process of constantly improving your network experience, by adding new sites and increasing our coverage areas.

That being said, we would also like to keep you informed that speeds and coverage on wireless network depends on various parameters, such as number o[censored]sers accessing the internet, geographical area, indoor and outdoor signal range, material used for the building etc.

We will keep you posted on further network enhancements through various media channels and text messages to you.
We thank you for your patience and look forward to your continued patronage.

It has been our constant endeavor to bring to you our best services to help grow our relationship and ensure better services delivery. This resolution has provided in discussion with CAG member as appointed by TRAI.

Regards,
Customer Care
Tata DOCOMO

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Address: Chennai, Tamil Nadu

Hello.Iam using tata photon max wifi.Recently.I recharged with Rs.999 for 20gb.But They provide me only 5gb.when i contact their customer care no respond(In customer care services they will speak only Hindi and English what about others languages )what is this?fraud company.Iam going to through this product to dustbin.they cheated me...Iam going to get MTS Mblaze.which is better than this. My no.[protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 2, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear Customer,

We tried to speak to you personally on your alternate number. However, we are unable to contact you, since your call was not reachable. In this regards we request you to revert with the screenshot of the recharge offer which will assist us in doing the needful.

Regards,
Customer Care
Tata DOCOMO

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Address: Bangalore, Karnataka

This is very disappointing to state that Tata Docomo failed to give satisfactory network coverage in one of the most prime city like Bangalore. My cell phone with prepaid no [protected] and photon max wifi post paid no. [protected] have poor signal which is on and off at my residence near BEL circle, HMT main road, Jalahalli, Bangalore. I never had this problem in Whitefield area in Bangalore. I request you to kindly fix the issue and make sure that I get uninterrupted service for tatadocomo calls and photonmax wifi. Sagarika

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Gokul Gounder

from Kollegal, Karnataka

May 31, 2015

I also have same problem but the difference is area I reside in Kollegal and also they have increased my Base tariff suddenly 1.8p/s for local +STD and 3p/s for land line.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 1, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Customer,

We tried to speak to you personally. However, we are unable to contact you, since your call was not responded. In this regards we request you to revert with the below details which will assist us in doing the needful.

Issue Area:
Issue Sub Area:
Landmark:
Pin code:
Issue (Indoor/Outdoor):
Duration of Problem:
Error Message:
Handset Model:
Sample Numbers (facing same issue):
Operator Name Using:
Alternate Number:

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Vadodara, Gujarat

My name is Jay, my tata photon number is [protected]. I had topped up my connection with a scheme which gives me certain speed uptill 7gb data usage, and then the speed reduces for another 4gb. Ok, this is also accepted. But within a week the speed has gone down so much that now even it takes almost 5 minutes to open up the google home page also. I mean this is not the way to cheat innocent people. You loot us first of all with expensive usage charges, atleast what you could do is fulfil your promises. I am really fed up with your services, seriously. You guys may not be knowing anything about customer satisfaction but you surely know hoy to annoy your customers. I don't want any resolution from your end now. I just wanted to deliver my problem to your end. It may help your future pitiful customers. Won't recommend tata photon to anyone though 'cause you know, I still believe in humanity.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 1, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Customer,

As per the discussion over the call, we would like to inform you that your concern regarding the slow speeds had been resolved and same confirmed by you. Further, we would also like to inform you that your feedback regarding recharge offers would definitely be given to all concerned departments to ensure increased pro activeness and will help us to provide better services.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Thane, Maharashtra

I am Devenda Karde . i am tata docomo customer of prepaid plan. my mobile no is .([protected]). on date 15.05.2015 . i have Recharge of 90 RS & my total balance around 91.00 RS after that i did not any call, after that without any information my mobile balance got 1.99 rs . . which is not fair . without any call / request / data pake useses how it can possible . so request to tatadocomo kindly refund my 90 RS on my mobile account ( mobile no [protected] )as soon as possible. plz do as soon as posible

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 1, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Gurgaon, Haryana

I suppose companies charge for products/services provided. Tata DoCoMo charges its customers for both speed of connectivity and data. If it doesn't provide anything close to the promised speed, how can it claim full tariffs? Curiously, I noticed similar complaints and similar responses (that yours is a high usage area but there is no network upgradation planned) from other users on websites where harried customers vent their ire. So, is reduction of speed a conscious business strategy for Tata DoCoMo? If so, this would also explain why its MD is so conspicuously silent on the issue. Written numerous mails to Srinath Narasimhan at srinath.[protected]@tatatel.co.in but there has been no revert. They provide speen of 0.3 mbps but charge for 3.1 mbps. What frauds! To state that Tata's conduct in the entire affair has been disappointing is an understatement. Cannot really expect moral/ethical behaviour from businesses, even if they belong to the house of Tatas

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 1, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata DOCOMO

V

Vineet Bhuwania

from Gurgaon, Haryana

Jun 1, 2015

Oh. You won't do anything since cheating customers is your business strategy. yet, in order not to give you a chance to claim that I did not make an effort, sharing the DoCoMo number - [protected]. You will find my email ID and contact number in your records

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 1, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Customer,

We would again like to reiterate that basis your feedback we have crosschecked your concern with our Network team and have received the feedback that area where you are using the connection is currently highly utilized sector. Presently there is no network augmentation planned and hence we will not be able to share the timelines. Hence, we regret to inform that you may experience fluctuating speeds due to this.

Network enhancement is an ongoing activity and our customer's feedback is duly taken into account while planning for same.

We seek your cooperation and will duly intimate you when we enhance our coverage to the said location.

Regards,
Customer Care
Tata DOCOMO

V

Vineet Bhuwania

from Gurgaon, Haryana

Jun 3, 2015

You charge for speed.

If you cannot provide speed. Don't charge for it. Period!!!

And it is quite a strange phenomenon that all of a sudden, the same issue is being reported by various customers acorss Delhi, Gurgaon and Faridabad. And you have the same stock response

Are you that short of money that you have reduced number of towers?

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