Tata DoCoMo Complaints & Reviews

I have raised a request on 11th of Feb, 2014 for disconnecting my Dongle connection to Tata Docomo Helpdesk. Reference number:[protected]. They told that february bill will be the last bill.I paid the bill of February.They have assured that the connection is inactive. Again they have sent a bill for March on 24 March, 2014.

Hi,

This is Ashish kumar. i am a senior journalist in Indian Express. My no. is [protected].

I have been getting unnecesary messg from 57775 suddenly and there is a cut from my accout balance as well.
Deactivate this rubbish thing immediately, otherwise i will file a complaint to TRAI.

If your people are running short of money then to and beg except stealing the money from innocent public. Resolve it immediately otherwise u will run in trouble.

Hi Sir, I am Prabhu, using tada docomo number for past 1.5 years. My mobile number is [protected]. On 28Feb2014, I activated 2G plan for Rs.31 using non-renewal plan. Today I observed Rs.31 keep on defected from my account for every week.When I conducted customer care, they are claiming that I went for renewal plan, so they detecting the amount. I told them I didn't went for renewal plan, but they are not at all listening. They keep on telling, I went for renewal plan. The fact is that I didn't use Internet, not even 1Kb. Looks they always believe that their, but not customer. The main problem is that they always activating renewal plan if we go for plan activation using *141#(even if we go for non-renewal plan). Thanks, Prabhu

I had purchased a Tata Docomo Photon Plus Postpaid Connection A/c Number[protected] from Drive India Enterprise Solutions Limited, Nagpur on date 24th Feb 2014. Initially the connection worked fine for two days, but then for address verification problems at company's end, the connection stopped working. I immediately registered my complaint at Tata Docomo service. After several reminders with the dealer, the service was restored in five days. (Even though the service got restored, the connection was very slow). On 19th March, 2014, I recived a bill from Tata Docomo for Rs. 715, which was a very high amount agreed at the time of purchase. The tariff plan is [protected]@450 MutCpng1250plan. Monthly rental as per the bill is INR 337.5. The extra 395 rupees in the bill is for data usage during the brief period of hardly 10 days when my connection was operative. The bill date is of 19th March, 2014. The bill period mentioned on the bill is from 17th Feb 2014 to 16th Mar 2014. When the connection itself is purchased on 24th Feb 2014, and the overall usage till date has been 1931 MB, the amount claimed by Tata Docomo is in no way justified. I demand an immediate settlement to the problem, and my connection restored. It may be mentioned that the connection is still not working as on date today.

HI Good Evening myself Varun & my Cell No is [protected]. I bought a docomo dongle for 1551 Rs and they've said that it is free for 2 moths I have used it one month and cancelled it on the very first week of the month 2 and They've cancelled it (Service Request NUMBER[protected] for your Photon number [protected]) Today on 21/03/2014 at 14.39 & 14 .43 P.M. some one guy from TaTa Docomo customer Care Service threatening & pressuring Me to pay my Docomo Bill. Please do the necessary action against the above Cell No's [protected], [protected] & [protected].If it's not possible by You then I will complain it to TRAI. I need quick action. Varun Prakash

Hi, I got new sim and recharged 81 Rs. only 20 Rs has been added to my account and remaining amount not been added and dealer is telling, remaining amount will add after 1 week and it happened to many customer like that they are telling. But after 15-20 days, nothing is added to my account. Called to customer care, they purposefully disconnect the call and they charge 50ps. If we call again they wont connect it and we get a message " Please send a mail for queries". Really frustrated with Tata Docomo and their poor service.

Regards,

Mahesh
[protected]

Respected Sir, My Mobile No. is [protected].. Recently ¿117 has been deducted from my A/c Balance on March 18, 2014, while Surfing Internet for just 40-50 seconds. though I am having still 14 MB of 3G Data Balance... I have tried Contacting Customer Care but they are too busy to Listen our problems... So I sent an email to company, still they haven't refund any balance.. and their Reply is so, " We would like to inform you that the charges of Rs 117.50 have been levied correctly for DATA consumption for browsing multiple pages at a single point of time on 18-MAR-2014 hence we are unable to refund any balance." What should I do? What does it Mean ? Why my Rs.117 deducted though it is company's fault bcoz they doesn't allow multiple pages? Please try to resolve my problem and refund for the same.. Ple

Hi Consumer, i am constantly receiving message regarding Tata photon bill amount (due payment alerts ) to my number [protected]. I didn't have any account with Tata Docomo network. They are troubling past few days. Please help me to resolve. screen shots attached. Regards Rosan

I raised a complaint on 13 March having issues with my internet connectivity and the technology team closed the request without confirming whether the issue has been resolved or not. In this last week I had called customer care more than 30 times but every time the people tell me that within two hours this will get resolved and tech team will get in touch with you, but I haven’t heard anything yet. If team is not able to deliver on commitments I request not to make false promises, this is not professionalism. Please address the issue. My Photon no is [protected]

I have been calling since from four days, each day they attend the call and say that network proper exist so cant able to check the details in computer and they also charge 50p per minute for each call, and most of the times they wont connect to the customer service itself,

For my number [protected] i have raised PORT OUT request from Docomo on march 8th but still its not cleared when i called customer care they are saying that it was retention from your side but i didnt received any call from your side and also i didnt told you to stay in your network .


first tell me why you have retention-ed my number and i also need port out from docomo immediately

Hi, I am Javed Khan and I was holding Tata Docomo number four years back in Kolkata and I have closed while moving from Kolkata in Jan 2010. Now I am regulary getting reminder for paying overdue amount which I really dont think is genuine. I replied to the sender (Bhaskar Bhattacharya) and ask why didn't they sent this mail earlier? But they are not replieng to my mails and just sending reminders again and again. I am pasting the contents below: Greetings from Tata DOCOMO!! A/C No.[protected] Del No. – [protected] Product - CDMA Mobile Subject: Very Urgent Communication_ PaymentReminder Notice (Legal) _ Tata DOCOMO _ A Gentle Reminder. Dear Sir / Madam, Thisis the Gentle reminder notice to inform you that your account with us is stillpast overdue. Few days ago, we sent you a notice requesting payment of Rs. 840 By16th March’14 against above mention account number butstill youhave failed and neglected to pay in spite of repeated requests and demands. Incase of failure to clear the aforementioned dues immediately, the company shallbe forced to initiate legal actions entirely at your own risk as to cost andconsequences, without any further communication which you may please note. Ifthere is a reason why you cannot make this payment immediately, please call Mondayto Friday between 10.30 AM and 5.30 PM to Mr. R. Tripathi at[protected] to work out some sort of payment schedule for settlement. Ilook forward to hearing from you within the given timeline so that the mattercan be resolved urgently & amicably. For further clarification & settlement you can send yourrepresentative to our nearest Tata DOCOMO store. You can also contact usat our mail ID, bhaskar.[protected]@tatatel.co.in & sumantra.[protected]@tatatel.co.in Monday to Fridaybetween 10:30 AM and 5:30 PM; we will try to revert you as soon as possible. Please look into this and resolve this ASAP.

Dear Sir/Madam.. This is to bring to your kind attention about the rude and aggressive behavior at the Tata Photon Centre, Koramangala office. I had requested to cancel my connection no [protected] on the 24th February 2014, and I was instructed not to use the device, and I would not be billed anymore, I paid the in full in February. I was shocking to know that, when I called photon again on the 3rd of March 2014, It was recorded that the cancellation request was not taken, It was mentioned that I wanted to keep the connection. On my persistence another request was taken for cancellation; however another bill was generated by then which I am expected to pay again. Please note that I have not used the connection From February 2nd. On my visit to the Photon centre at Koramangala on March 15th 2014, when I looked into the system comments regarding my calls made to the customer service, It was mentioned in the comments that “” I was retained “””...When I demanded an explanation 2 of your employees were extremely rude and aggressive, one of them was a Manager THIS IS ALSO WORTH NOTING THAT I USED TO GET GOOD CONNECTION SPEED WHEN THE CONNECTION WAS PAY PER MINUTE USED AND FROM THE TIME I CHANGED THE BILL PLAN TO UNLIMITED USAGE FOR LIMITED COST . THE CONNECTION SPEED REDUCED DRASTICALLY. Kindly do the needful to protect the interests of consumers Shyam Sunder kasarapu

I have taken the new phone connection with unlimited call plan having monthly rentals Rs 1300. But the number which they have given was all ready registered with “mukesh” I am getting unknown call regarding this I have submit the request but customer care executive has says that they cannot registered such complain. After this I have change my post paid plan to the minimum package of 180. But the bill which I got is Rs 375 regarding this when I again call to customer care then they says that your phone package in only for std call and not for local call so that why you are getting extra bill. After this I have ask for the change of my post paid to prepaid. I have given my document but I could not get any request number yet. Tata Docomo Account number:[protected]

Hello, I have requested for Migration of my Tata Docomo Numbers [protected]/444/777/888 for prepaid migration. I have submitted the request on 22nd Feb but still it is not been processed and they are unneccesarily charging me the bill. Earlier I had faced the same issue with Tata Photon dongle and representative from Tata Office threatened me to pay the bill. I have all the telephone conversation recorded. Pleease let me know the procedures to go against their inappropriate actions. Thanks Riyas [protected]

Hi, I am using mobile connection of Tata Docomo from a long time but recently they have done a fraudulent deduction of money from my main balance account. On March 8, 2014 a sum of Rs.75/- got deducted in the name of activation of some feature called I-Player.Surprising fact is that the Customer Care agent says it was activated from my end, even though I never activated any such feature on my number #[protected]. Again, on March 12, 2014 a sum of Rs.151/- got deducted in the name of Internet Browsing. It is even more surprising since I already had GPRS balance around 64 MB left with me. As per Customer Care agent, I had used 56MB of data on that day for browsing.So, calculation says that still I will be left with 8MB of data. However, the Customer Care agent says that I had been charged for using extra 14.74MB. Now the surprising thing is when I am still left with my GPRS balance of 8MB data, then how can I use extra 14.74MB of data. Moreover, the agent on call said clearly that MONEY CANNOT BE REFUNDED. I do not understand why such kind of issues Customers has to face every time for all the falls done at the Company's end. Why we consumers had to ask for our own money again and again, and we are said a clear NO for own money. The total sum(75+151=226) which got deducted from my account is not something small. TATA Docomo should refund this unnecessary deducted balance.

I have activated 3g service to my post paid, I was just informed as I will get usage 1GB in Rs.125. But no information regarding pro data usage which is later on told by doco mo customer care team as the charges are due to pro data usage . The team has not given any information while activating the plan, So I used the data as considering 1GB plan for the month as per information by the person while activating plan, I just used 951 MB data only for the month as per plan it was 1024 MB but charged more than that . There is no fault my side as per plan given I have used.. Kindly request you to help me in the matter as the fault is of service provider company docomo Thanks & Regards, Gunvant Nhavkar

Hi Team, I am holding Tata docmo Postpaid card ([protected]). From the last few months I have face network and service issues from Tata docmo provider. I have raised this issue in front of provider but they totally ignored me and provided unexpected bills. Below is few issue which I have raised in front of provider, 1. Phone showing full range but I am unable to call someone from DoCoMo n/w. 2. Between the call I received "your call is on hold" every time. 3. While calling I am facing "Network failed" error many time. 4. If someone trying to call me on my DoCoMo n/w he/she received "Not reachable" tone continually. 5. I haven't talked too much. Provider has provided me so huge bills (Rs- 4392.). And provided call log as per the same. Due to such type of network I miss phone calls which very Important for me. For more information regarding issues please find attached mail files. I am not paying this much of amount. As per my budget I can pay max Rs. 1500/- Please do the needful. You’re Help highly appreciated. Thanks. Pravin Pawar

From: Henry Ignatius Arujah ([protected]@hotmail.com) You moved this message to its current location. Sent: 12 May 2013 19:42PM To: customercare.[protected]@tatatel.co.i (customercare.[protected]@tatatel.co.i) Hi, We have cancelled this account. Why are we getting bills? Everyday I've been getting emails - Please note that your Tata Docomo bill dated 22-APR-2013 for Account number[protected], with an outstanding of 834, was due on 09-MAY-2013. See the below reply we received from you. TECH COMPLAINTS-MOBILITY‏ [protected]@tatadocomo.com ([protected]@tatadocomo.com) Add to contacts [protected] To: [protected]@hotmail.com Hi! Mr/Mrs FRANKLIN PAUL, Greetings from TATA DOCOMO! Thank you for using our services. We would like to inform you that your complaint vide reference number[protected] has been closed on 14-APR-13. Hope you are satisfied with the resolution provided. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any TATA DOCOMO phone. We are also accessible from non TATA DOCOMO phones on[protected]. Our TATA DOCOMO Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. Thanks and Regards, Team, TATA DOCOMO *******This is an automated message. Please do not reply******* NEXT EMAIL [protected]@tatadocomo.com ([protected]@tatadocomo.com) Add to contacts [protected] To: [protected]@hotmail.com Dear Customer, Thank you for choosing Tata Docomo services. We would appreciate you taking a few moments to give us your feedback regarding your email sent to our customer care team dated:12-May-2013 We are sure that your valuable inputs will go a long way in helping us deliver world class services. Kindly Click Here to proceed We thank you once again for taking out the time to submit your feedback and look forward for you regular feedbacks/suggestions enabling us to provide better services Assuring you of our best services at all times. Warm Regards Customer Care - TATA DOCOMO This is an automated response to your e-mail. Kindly do not reply on this mail. [protected]@tatadocomo.com ([protected]@tatadocomo.com) Add to contacts [protected] Bills To: [protected]@hotmail.com Hi! We have received a cancellation request for your TATA DOCOMO Photon number [protected]. We tried to reach you on your alternate number to understand the reason for cancellation request and update you on the progress. Please get in touch with us on our toll-free helpline number[protected] & we will be glad to assist you. Warm Regards Team, TATA DOCOMO From: Henry Ignatius Arujah ([protected]@hotmail.com) You moved this message to its current location. Sent: 25 May 2013 21:36PM To: [protected]@tatadocomo.com ([protected]@tatadocomo.com); [protected]@tatadocomo.com ([protected]@tatadocomo.com) Hi, WHY THE HELL AM I GETTING BILLS FROM YOU? We had asked to cancel the service and the request was taken. I'm fed up of receiving reminder emails from you. Who the hell was drunk or out of his mind and did not cancel the account or whatever I don't know. YOU TATA DOCOMO needs to resolve this issue. I'm not in the country and I asked to have the account cancelled. WHY THE BLOODY HELL DO I GET A BILL THIS MONTH? I TRIED TO REACH CUSTOMER CARE ON YOUR WEBSITE AND THE BELOW ATTACHED PICTURE TELLS YOU THAT SAD SICKENING STORY OF DISGUSTING TATA DOCOMO IF I RECEIVE ANOTHER EMAIL FROM YOU IT HAS TO BE AN EMAIL ABOUT THE CANCELLATION AND NOT THE BILLS WHICH I AM NOT RESPONSIBLE FOR AS SOME EMPLOYEE OF YOURS DID NOT DO HIS OR HER BLOODY JOB. I WILL NOT TOLERATE THIS ANY LONGER. IF NEED BE I WILL HAVE TO WRITE TO THE CONSUMER COURT OR ANYWHERE REQUIRED. DON'T TEST MY PATIENCE AS I HAD BEEN A GOOD CUSTOMER OF YOURS SINCE THE DAY WE GOT THE CONNECTION. TODAY Mr/Mrs/M/s. FRANKLIN PAUL ARUJAH Ref No:Amnesty/Mar/2014/5566 Sub:- Full and final settlement of your Relationship No:[protected] regarding Tata Docomo MDN no: [protected]. Dear Sir/Madam, We thank you for choosing Tata Teleservices Limited as your telecom service provider for TATA Docomo brand. At the time of applying for the aforesaid telephone connection, you had agreed to make payments of the periodic bills raised by Tata Teleservices Limited upon you by the due date in respect of the availed services. Based on your assurances, we have allotted a Tata DoCoMo phone connection bearing no. [protected] to you on a duly executed Subscriber Application Form and other related forms/documents and account ID was allotted to you. You availed best of the service/s provided by us after activation of the said phone connection. Presently, we find from our records that a sum of Rs.1845 (Rupees One Thousand Eight Hundred Forty Five Rupees.Only) remains outstanding in your account as on 10th Mar 2014, .However, inspite of the receipt of the said bills, you have failed to make the payment to clear the outstanding amount, despite our repeated requests and reminders. Due to the non-payment of our legitimate dues, our company was compelled to disconnect your aforesaid connection. We would like to inform you that we have launched an Amnesty scheme for condoning the delay by the customers, who have defaulted in clearing their outstanding dues by the due date with our company granting immunity to them and accordingly they will be spared from legal action, if they clear their dues during the Scheme period. The amnesty scheme is open for the period from 10-Mar-2014 to 31-Mar-2014. Since your name is also featuring in the list of such customers, who have not paid their dues, we suggest you to participate in this Amnesty Scheme, whereby the quantum of relief to be extended to you would be 50 % and 50 % only would be claimed from you (excluding interest), as full & final settlement of your account with us. However, if you fail to avail the scheme and still do not make the payments, as stated above, during the operation of the scheme, our company will be compelled to take necessary legal action against you, for the recovery of the complete outstanding amount along with interest, at your absolute costs, risk and consequences. Through this letter, we are giving you a final opportunity to avail the scheme and clear your account by just paying 50% of the total outstanding, i.e.Rs.922.5 within the scheme period to avoid any inconvenience and embarrassment, However, in case you fail to pay the aforesaid amount by the prescribed time, our company shall have no other option, but to initiate appropriate legal action against you for the recovery of the said amount along with interest, at your absolute costs, risk and consequences. Please feel free to contact Ms.Sujatha Thakur(Mobile: [protected]) during office hours between 9.30 am to 6.00 pm. in case of queries, if any. Alternatively, you may visit us at TATA Teleservices Ltd No.30/1 Silicon Terraces Hosur Main Road Koramangala Bangalore - 560095 and our executives would be more than willing to assist you. We value your relationship with us and look forward to the pleasure of serving you as a valued member of TATA Docomo Family. P.S: Please does not reply to this mail ID. Yours Sincerely, For, TATA TELESERVICES LTD, Manager – Collections MY REPLY Ms.Sujatha Thakur / Anyone Responsible, I am Henry and the account in question is of my father Mr. Franklin Paul Arujah. He has lived his life with dignity and is a very respectable person in society. He will not run away from an amount of Rs. 1845 if he really owes it. I have read your email and it makes not sense to me. I have reasons to say so. We had sent a request for cancellation of this service and also received acknowledgement. We paid all dues in full and and that is when they accepted the cancellation request. It is clearly your people's mistake. Your words of INCONVENIENCE and EMBARRASSMENT is very offensive. It could very well turn out to be your company that will have to face inconvenience and embarrassment. I will have to take this issue to the Consumer court or wherever necessary if I do not receive a satisfactory reply. The last time I sent an email, you people did not reply to my email. Your efficiency clearly shows. Get your things right first before offering amnesty to a customer who had never failed to pay his bills ever. Check the attachment for the email conversations. Regards, Henry

as per my request i have lost my cell phone on 03/03/2014 and as i am noticing that somebody has been misuising my same number i dont know but i have informed the customer care peoples to block the sim card but as per still now the sim card is not blocked i need to have an complaint to be registered about the person who is using my number