Tata DoCoMo Complaints & Reviews

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,


We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed over the call, we would like to inform you that Rs. 15/- has been credited to your account vide docket number ABAL[protected] on 31-JAN-2014 10:42 PM and we request you to kindly dial 155223(tollfree) to deactivate all unwanted VAS from your number to stop balance deduction.

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

my name is MONIKA using tata docomo HARYANA
number - [protected]

on dated 18/4/2014 at 9:00 o'clock ...my balance was 541 & had 3g service that contain 441 MB ... i was use my internet & in 3 minutes my balance is 0.
i was not download anything then how my 441 mb completed & as well as 541 rs...it's because TATA DOCOMO company cheat peoples...give me my 541 rs...& do justice with me...

i was also contact customer care .he was not helped me.He only told me call on 198 after 3 hours..docomo service is very reckless in this case...whan i dial it..198 no is not exist..solve my issue as soon as possible...

my name is MONIKA using tata docomo HARYANA
number - [protected]

on dated 18/4/2014 at 9:00 O'clock ...my balance was 541 & had 3g service that contain 441 MB ...i was use my internet & in 3 minutes my balance is 0.
i was not download anything then how my 441 mb completed & as well as 541 rs...it's because docomo company cheat peoples...give me my 541 rs...& do justice with me...

i was also contact customer care .he was not helped me.He only told me call on 198 after 3 hours..docomo service is very redukless in this case...whan i dial it..198 no is not exist..solve my issue as soon as possible...

My balance was 331 Rs, with 800 MB of 3G data remaining. I downloaded some videos of 250 MB and disconnected . It showed 550 MB remaining 3G data. Then I realised that I forgot to check my mail. I turned on Mobile data, and I started checking mails, suddenly i got a message on my phone. "YOUR ACCOUNT DOES NOT HAVE SUFFICIENT FUNDS TO MAKE THIS CALL". I turned off mobile data. I checked the balance, it was 0.03 Rs.

First of all I don't know where the hell all the 550MB remaining 3G data disappeared.
Secondly how my balance came down to null.

I mean, Tata Docomo people should have an answer for this. This is not the first time I have used this 3G pack. Last 2 yrs I am using same pack every month. Same thing happened several times before, but that time i did not have much balance in my account.

This time its heights. I don't know what these guys get by cheating the customers.

10 April i activate internet plan of Rs 8 on my tata docomo number after activation of internet pack my balance was Rs 203 & data remaining is 50 MB. After some browsing i disconnect my mobile data & check internet data availiable it was 23MB then after browsing some more internet my internet balance remaining was 15MB but as i check my balance, my balance was no longer Rs 203 it was just Rs 103 then i contacted customer care, they told me that my balance is deducted because my internet data has been finished, then i ask them my internet data availiable is still 15MB . Then customer care executive say that we can't do anything your mobile internet data has been finished that's why your balance was deducted. But at that time my internet balance was still 15MB. I don't what the hell tata docomo company is doing. There service is worst

On 10 April i activate internet plan of Rs 8 on my
tata docomo number [protected] after activation of internet
pack my balance was Rs 203 & data
remaining is 50 MB. After some browsing i
disconnect my mobile data & check internet
data availiable it was 23MB then after browsing
some more internet my internet balance
remaining was 15MB but as i check my balance,
my balance was no longer Rs 203 it was just Rs
103 then i contacted customer care, they told me
that my balance is deducted because my internet
data has been finished, then i ask them my
internet data availiable is still 15MB . Then
customer care executive say that we can&
do anything your mobile internet data has been
finished that's why your balance was
deducted. But at that time my internet balance
was still 15MB. I don't know what the hell tata
docomo company is doing. There service is
worst

Sir i am using the facebook after 5 min the msg came in msg there u subscription i player and there deducate 9 rs before this the deduction 50 rs

Sir i am using the facebook after 5 min the msg came in msg there u subscription i player and there deducate 9 rs before this the deduction 50 rs

I'll reachrge my no.[protected] wed Rs.60 nd tlked around 10 min nd now by balance shows .o4 paisa i already call on 198 for complain and rply was "WE DON'T HAVE YOUR deduction details "call after few hours. I am trying 198 now but unable to call. Its not connecting to customer care after pressing. Why u hv start complain number if there are no one is free to attend our calls Please help in returning my Rs. 40'50 to recover my money by tata docomo. I am facing many problem with tata docomo nd I sure u I never suggest anyone to go wed u...

I'll reachrge my no.[protected] wed Rs.60 nd tlked around 10 min nd now by balance shows .o4 paisa i already call on 198 for complain and rply was "WE DON'T HAVE YOUR deduction details "call after few hours. I am trying 198 now but unable to call. Its not connecting to customer care after pressing. Why u hv start complain number if there are no one is free to attend our calls Please help in returning my Rs. 40'50 to recover my money by tata docomo. I am facing many problem with tata docomo nd I sure u I never suggest anyone to go wed u...

I was using internet and i get a service message that my data usage balance is 3.08MB, so I activated a booster pack for 21 days @rs 89 now my main account balance is rs 34.48 from rs 189, when I called the customer care they asked me to check the balance as it was rs 103 so I hung up and checked my balance it was still the same rs34.48, now my call is not getting connected neither to the queries number nor to the complaints only.
And this is not the first time i'm facing this problem. Every time there is problem and if called the customer care the executive puts us on hold like forever until we hang up and next our calls are blocked.

My mobile number is [protected] Bangalore

Sir/Madam

My mobile no. is [protected]. On 1st may 2014 about 00:05AM my balance was about 266 Rs. after 2 or 3 min abt 00:8AM I have recharged my account for 11 RS. 3G net which gives 30mins. unlimited surfing + downloading, i have got confirmation msg for recharge successful. after that i have checked my internet balance by dialing *111*1# it replies 1800 sec, tht time my account balance was about 354 Rs. but when i have start my internet, suddenly my balance was exhausted. to Rs. 0.08. when i have checked my internet balance it was as it is i.e 1800 sec, i have called customer care on 198 he has told me that your balance will be refleted back in account within 48hrs, but i m very sorry to say that i havn't got ant balance from tatadocomo. he has provided me a call id no. [protected] and he told me his name. as SHIV SHANKAR a Senior officer.
so my request from u plz solve my problem as soon as possible.

i have got reply mentioning sub:Re: Complaint about balance deduction~~M18603863

Hello!

Greetings from Tata Docomo

This is with reference to your email dated 04/05/2014 regarding Balance Depletion concern for your Tata Docomo number [protected].

I regret for the inconvenience caused to you.

As per our conversation over call on your Tata Docomo number [protected] I would like to inform you that, your concern has been considered as high priority and forwarded to the concerned department. Hence I request you to bear with us in the interim.

But it May has gone still i have not receive my deducted balance

u may call me on my alternate mobile no. [protected]

Thanks.

I recharged my phone with a 251 rs. pack in which there is 175 talktime and 1gb 3g internet. After a tym about 120+ balance was deducted from my phone. I asked the customer care service that about this and they were telling me that this happened due to my net browsing, so the balance will not be refundable. Then i checked my gprs bal in which it showed me 5mb balance remaining. How they can deduct my balance if still have 5mb of balance in my account. Im very sick of this carrier. If they dont refund me this time then probably im gonna take a big step.

My no. In which my bal was deducted about 120+ is [protected]. Please help me

Have called up the cust serv at tata docomo for my bal deduction as on 31/7/2014 of rs 50.00. Then later even the next day as on 1/8/2014 i did a bal of 125.00 Rs (transaction ID [protected] ) this bal was done at 6:54 pm and have checked the bal and the total bal available was 130.31 Rs and jus after a some time there was bal deduction of 113.89 Rs .

please note have already done a net pack and have never done any browsing of GPRS.

For the same have checked the data deduction for the same and have received the msg stating the
last 5 msg date 1/8/2014 time 6:57 pm usage 2082KB Rs 20.9
date 1/8/2014 time 6:56 pm usage 2107KB Rs 21.1
date 1/8/2014 time 6:56 pm usage 220K Rs2.2
date 1/8/2014 time 6:5 pm usage 6919KB Rs 69.2
date 1/8/2014 time 3:14pm usage 79KB Rs 0.8

for the explaination of the deduction have called up again at cust service and spoken to Mr. Moreshwar with the cal ID no [protected]
The said supervisor did not write my complaint and was very rude and arrogant, also the said executive hav fail to resolve my issue, rather they hung up call twice . i have complaint against the supervisor Mr Moreshwar and the executive at the call
No help was given by them instead the supervisor refused to logged my complaint

I have a T24 Sim registered by Amit Roy's name. I have recharged with Rs 30 half an hr back & my ac got credited with Rs 23. Just few mins back my whole balance got deducted & my current account balance is 0. This is really something ridiculous. I love T24 service but this kind of inconvenience are hard to deal with! Plz do respond! My number is [protected]. And my circle is west bengal.

Dear Ms. Romita,

Please be informed that we have taken note of your concern and have notified our team on the same. They shall get in touch with you on the matter at the earliest. Write to us at [protected]@futuregroup.in if you should need assistance.

Regards,
Priya Future Group

Yesterday I had rs 130 balance but today its showing only 85 rs.Please help me out.ph no is [protected]

Company charges unnecessary balance deduction from my mobile.
They give me excuse, low data balance in you account. And they deduct 178rs .
firstly they don't inform about their rules and sudden they charged worthily

Respected sir,
mera naam Ved Parkash hai or mai 2011 Se continous tata docomo se juda hua hu.. Mera personal n. [protected] Hai.. Sir pichale kuchh dino se aapki company ki taraf se hme bhut pareshaniya ho rhi hai.. Sath me aapka custemer care service bhi bilkul flop hai..
ab mai apne topic par aata hu or jo bilkul fresh pareshani mujhe ho rhi hai wo mai aapko batata hu..
sir, 21/10/2014 Ko internet browsing karte wakht mera balance kat gya.. Halaki mere account me data balance bhi bacha hua tha.. Phir bhi mere main account se 456Rs kam ho gye.. Maine care me contact kiya .. Toh unhone bataya ki aapne multipale browsing ki hai jiske karan Aapka 456 Rupee ka charge laga hai but aapka balance 8 Ghate me aapko reefund kar diya jayga..
but sir balance reefund nhi hua, maine aaj din me call ki tab bhi yhi bola gya ki agle 8 Ghante me aapka balance reefund ho jayaga.. Balance phir bhi nhi aaya.. Sham ko call karne ki koshish kari to pata chala mera n. Hi reject list me daal diya hai.. Uske baad maine 121 Par call ki wha par mujhe bola gya ki aap hold kijiye hum aapki call senior ko transfer kar rhe hai.. 7 Minute wait ke bad call apne aap disconnect ho gyi.. Uske bad na to 198 Par call lagti hai na 121 Par..
ab aap Hi bataieye sir mai kya karu..
sir jaisa bhi ho responce jaroor dena.. Mai wait krunga..
Ved [protected]
[protected]

Sir my mobile balance is deducted by company
Without correct reason
I have above 120 Rs balance
And I have 5 mb free 3G data
But company Deduct my all balance
And then I call to customer care center he told me that 3G balance is over so your balance is deducted by internet usage
But I check my data balance
My 3G data balance is 5 MB
then why company deduct my mobile balance
If you don't help me
I will go to consumer complain
I hope you solve this issue
Thanking you

Myself nishant sharma i m tata docomo's 5 years old costme. and contact number is [protected]
2nd November 2014 my balance was deducted around 35-40 rupees .when I call customer care they said balancebalance will refund in 4 hours but it didn't come than I call them nextnext day again they again said that this time balance will b definitely come in 4 hours but it didn't come again than I call them next day than they said that balance will not refund. And not talk nicely they talk very rudely and unbearable that's why I m.complaint about it. And I need my balance back otherwise i will change my network I m 5 year long docomo's consumer but I have to do that if they don't solve my problem

I recharged my prepaid Docomo for 253 rupees & now my balance is Rupees 13. On calling customer care, Stupid fellow said Rs 99 has been deducted for some model service which even I don't know!!! How the hell they directly deduct my balance???? I want my refund right NOW!
Date of deduction - 18th November
Prepaid number- [protected]

TATA DOCOMO service had deducted more than 10rs from my account number [protected] as using internet.But there is free data left in my account.I had tried several times for contacting customer care service but they are not answering.SO PLEASE TAKE FURTHER ACTIONS TO SOVE THIS.

My mob no [protected] at Gujarat circle no my 350 rupees diducted

I recharged with 299rs plan for 200talktime and 1.25gb 3g net on 17/11/2014. No date 20/11/2014 my all balance 198rs + 800mb 3g data has been deducted with out any reason. I have applied for prepaid bill. In bill says i am not guilty.

Sir my name is arvind my TATA docomo no is [protected] today morning my balance 71 rupees was deducted without total DATA BALANCE M.B used and neither I get any msg regarding balance was going to deducted sir this is realy cheating with us when I have 12.37 MB left then why my balance was deducted from main account. Am I suffering a lot now without balance. Please I want full justice sir please help me to refund my balnce.

My number is [protected]. I have recharged the number of Rs 310 on 10 November 2014. Without much usage, now the balance is Rs 0. Rs 330 have been approximately deducted. I want to know the reasons for deduction and want my balance back

My acc has been charged rs 99 on 15th November in morning without any information when called customer care representative they told me that you have opened multiple websites due to this your balance have been charged.
after this i have been charged rs 62 from my account on 20th of November for browsing internet when i called the CCR they further told that your balance is debit due to there are low internet balance below 30 mb in your account
one more problem it this that I can not call customer care representative from my mobile
i need to call the same from a different mobile coz my call is restricted by them i cannot call customer care.
now it is requested to you please refund my balance
thanks
with warm regards
Pardeep singh
[protected]

I am pramod potdar. My docomo no: [protected]. No 17/11/2014 in topup my card with 299 rs. The plan was 200rs talktime and 1.25gb 3G net. on 20/11/2014 all this data and talktime is zero 0. Nothing is wrong from my side. And worse thing is that they to receive calls from the same number twice. Thats very rude.

Without using any service(call, sms or net), I have been charged with Rs.130. There are many issues regarding this service provider. But they dont provide any assitance for any issue. Chat support, customer call centre as well as the email support are not proficient in providing any kind of detail.

Today I got a message saying ModelVideoClub is activated at Rs99.0 for 30days.Bal:Rs76.44 at 13-Dec-14 23:12.To stop, Dial or SMS STOP to 155223(Free). But I dn't activated that one. Please do needful as soon as possible

Hello sir I am using sim of tata docomo no[protected]
suddenly I receive this sms Hi! you have been successfully
subscribed to unlimited 75 pack.you have been charged
RS.75 and your service will be activated within 24 hrs.
And they reduce RS.75 from my balance .I don't want any
unlimited 75 pack so please deactivate this service and return my
money within 24 hrs.any how I wants my balance back
from: vijay kumar
alt no. [protected]

Hello sir I am using sim of tata docomo no[protected]
suddenly I receive this sms Hi! you have been successfully
subscribed to unlimited 75 pack.you have been charged
RS.75 and your service will be activated within 24 hrs.
And they reduce RS.75 from my balance .I don't want any
unlimited 75 pack so please deactivate this service and return my
money within 24 hrs.any how I wants my balance back
from: vijay kumar
alt no. [protected]

I have DoCoMo no. [protected] there is auto activated Service . I hadnt activate any serviservice however my deducted.

Dear sir..
My mobile no-[protected]

My balance has been deducting since last 1 month ...whenever I do recharge or I have balance in my mobile ...company activate music songs in my mobile and cut my balance...I have talk to customer care about this..they said that I have activated songs which is not true ..I am just using WhatsApp and I saw a message that 30 rs has been deducted from your account for songs...I got refund from companies always but this time they are telling that they will not refund money and talk with me badly ... Customer care told me to go to do mobile number portability..which surely I will do..u r company has disappointed me a lot...u don't care about your privallge customer care...I want my money back

Thank you

This service has been activated on my phone number [protected] which i did not activate, i was browsing through the internet when suddenly a pop up opened up (182.156.191.80 < this was the address) and i closed it immedietly, and a few seconds later it gave me a message that the service was activated and 43.33 Rs was deducted, kindly resolve this issue, i've called the customer care and they're cancelled the service instantly, but i want my refund right away.

furthermore i was told that my call will not be forwarded to the higher ups, and the refund will not be done, and i was told that it takes confirmation atleast twice before the service activates, but what i don't understand is how come just closing the tab with 1 click activates a service.

i have
already submited my complaint 5 days before and no cashback my account plz kindly immediately my account cashbak 448 amount as soon as po

My phone no. Is [protected].Today at around 7 pm Rs. 95 was deducted from my account without any reason.They activated some model video club themselves.I m really disappointed.Rs 95 is not a small amount and the way their customer care responded was really frustrating.Please see to this problem asap and kindly refund my deducted amount.If it is not solved then i will take more severe actions.

Balance is deducted for extension of some pack without asking for the same . even though such pack was deactivated priorly.mobile no.[protected]
Kindly solve this matter as soon as possible.

My balance has has deducted of 240 rs. from my prepaid tat docomo mobile no. [protected] .i have complain it to tata docomo customer care, they assure me to deliver back my balance on 9 march at 11 am, but couldnt get it back until now.please immediately transfer my balance to i continue take services from tata docomo prepaid.
i have completely dissatisfied tata docomo services, provide in haryana region, custamer care not able to solution of customer carefully, they dont take intersent in customer grievence, tata docomo have very wide network in haryana, we have must vision to eloborate in whole india by our ecxilant sevices, which is demand of time, from this you defeat your revel companies, but in groud state - tata docomo services become very poor, customer care does not supporting customer.

[protected]@gmail.com
[protected]

Hello,

I am using docmo number([protected]) in which for past couple of days balance is getting deducted and the customer care is unresponsive and is accusing me only o[censored]sing some service which are chargeable but the fact is that i haven't used any of those services.

Request you to look into this and help me with this problem.

Regards,
Mihir Kant Bhuyna
[protected]

Dear sir,
i am new customer of docomo service via mnp when i go to docomo mnp centre thel said me when you are complete mnp process you got free fb&whattsapp unlimited using but this is fraud they didnt gave me this facility when i use fb&whattsapp its charged in main internet account so plz help me
i hope to your reply is expected satisfy me
thanking you

Sir, I got a msg on 22-06-15 that u have actvted ldr so 99 rs has deducted. I have nt actvted any such thing I don't know what is ldr. Pls help me in this reg. My mob no. Is [protected] email [protected]@rediffmail.com. kindly do the needful

Hi Sir/madam, i'm chandan my tata docomo no is [protected]... i got a message at 12.42 from TA-HUWWAP stating that "i have subscribed to LDR at Rs.99 for 30 days".i din't subscribe anything like that..After coming to know about deduction of money i deactivated that serrvice by dialing 155223... please recharge rs.99 back to my number as soon as possible sir/madam. CONTACT NO-[protected]
plz...

Tata Docomo — Tatadocomo max wifi poor net speed

I`m using Tatadocomo max wifi. Very very poor network & net speed is horrible. They claim to give 156Kilo bits per second. But constantly provide 40 to 80Kbps. I`ll suggest not to buy any tata docomo product.

Tata Docomo — pay special attention.

Sir After putting do not disturb message why you giving us such damm messages . I don't want them so just donot send anymore sms on this mentioned number number - [protected]

Unnecessary charging for messages

Frustated with docomo customer service. They are charging for all messages i send, though i have booster plan. I tried calling for customer care but no response from them.If this persist, i will quit using Docomo network.

TO KNOW MY CALL DETAILS

HELLO SIR MY NAME IS MY MOBILE NUMBER IS [protected] .VIUSHMITRA TANTI. I WANT TO KNOW MY INCOMING AND OUTGOING CALL DETAILS . ITS VERY VERY URGENT . PLEASE SEND IN MY EMAIL ID . [protected]@gmail.com

call details of last 3 months

i need call details of my mobile no [protected] for last 3 months

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per the discussion over call, regarding the balance deduction issue, we would like to inform you that there is no wrong balance deduction found and you have been charged correctly as per your usage.

Further, we also would like to inform you that the amount of Rs. 54/- has been already credited to your number on 28-JAN-2014 19:04 as a goodwill and no issue now

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Munendra,

As per our discussion over the call, regarding barring, we would like to inform you that your number was under out going barring due to non payment. Please be informed that your number was restored on 28/01/14 as payment received. Kindly note that currently your number is active.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Srinivas,

We request you to provide your contact number to call you.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Team,


This is to bring to your kind notice that a person named Mukesh using land line number[protected] is calling me daily regarding paid job vacancy in spite of my refusals.This is one way connection .He has used ill language against me regarding my skills in my career .This is complete violation by TATA Doco mo of TRAI rules. I request someone from TRAI to cancel the permission of TATA Doco mo for giving such connections to tele marketers which is illegal and leads to harassment of people in general.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

as you still not your contact details we assume that your issue is resolved, in case you have any futher quries/issues you can mail us at [protected]@tatadocomomarketing, com

THANKS AND REGARDS,
TATA DOCOMO
customer care.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per our discussion over the call, regarding MNP and behavior in outlet, we would like to inform you that your MNP port in to GSM from CDMA has been successful on 30/01/14.

Please be informed that your concern regarding behavior in the outlet has been registered vide docket number[protected] and expected resolution by 06-FEB-2014 15:00 hrs.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per our discussion over the call, regarding billing, we would like to inform you that your request has already been put before the concerned team and you would receive an email shortly.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Still not working... Last night same problem connecting-disconnecting, connecting-disconnecting, connecting-disconnecting... Next time I will send you screen shots also.

[protected]
[protected]
[protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Still not working... No response yet.

Dear Customer,

As per our discussion over the call, regarding frequent disconnection, we request you to write your concerns at [protected]@tatadocomo.com with your Tata Docomo connection details to proceed further.

Thanks and Regards,
Customer Care
Tata Docomo.

I have switched to reliance net connect now. Thanks for your excellent poor services.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per our discussion over call, please be informed that, your concern has been resolved.

Thanks and Regards,
Customer care,
Tata Docomo.

Some days back my phone was stolen so i got the number blocked and got another SIM of the same number but now the new SIM is not working properly it gives error - SIM Card not provisioned MM#2 . MY NUMBER IS [protected] RESOLVE THIS ISSUE IMMEDIATELY

I have been using my phone for the past 3 years all of a sudden getting the ERROR SIM Card not provisioned MM#2.

MY NUMBER IS [protected].

I have been using my phone for the past 3 years all of a sudden getting the ERROR SIM Card not provisioned MM#2.

my number is [protected]

HI TEAM,

I am facing the issue with my Tata docomo prepaid number, I am currently staying in Stockholm(Sweden). And from yesterday evening[protected] my sim has not been working and my phone is showing the message SIM not provisioned. My colleague tried calling the customer care number[protected]. But they are mentioning the number they are not available in the database. Could please assist me what I can do on this and please give me some other number apart from toll-free, whom I can connect from my international number.

Hi Team, I am facing the same issue, all of sudden my sim card says not provisioned. I have recharged recently, I am currently in Paris. My number is [protected]. Please resolve it.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per the discussion over call, regarding the GPRS frequent disconnection issue, we would like to inform you that we at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally over the call to understand your concerns regarding network however, we were unable to contact you, since your call was not reachable.

We request you to kindly provide us the below mentioned details, which will enable us to proceed further.

¿ Issue Area:
¿ Issue Sub Area:
¿ Landmark:
¿ Pincode:
¿ Signal Point (Indoor & Outdoor):
¿ Duration of Problem:
¿ Error Message:
¿ Handset Model:
¿ Samle No./Destination no.:
¿ Balance/Validity:
¿ Alternate Number:

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

Hi,
Thanks for reply.Please call me on [protected] to contact me on phone because maximum time Tata docomo network is out of range. I am providing you the details as requested by but please make it on time. I am in mood to change sim because of no netwrok in Tata Docomo I facing battery discharge problem everyday.
Please find the details below:
¿ Issue Area: Syntel, Siruseri and Akshaya Adora
¿ Issue Sub Area: my cabin in office and room
¿ Landmark: Padur ¿ Pincode:603103
¿ Signal Point (Indoor & Outdoor):Indoor
¿ Duration of Problem:99%
¿ Error Message: No Tata Docomo Network available (Even after trying manual as well as automaitic )
¿ Handset Model: Tried with three set :Samsung, Nokia, Micromax Canvas Fun A63
¿ Samle No./Destination no.: [protected]
¿ Balance/Validity:20/
¿ Alternate Number:[protected]
Please provide me details how much time would it take to resovle becuse I have changed my handset and no netowrk problem is creating early battery discharge problem.
Thanks,
Tarique Khan[protected]
Office Address: H7, 8, Syntel, Siruseri, SIPCOT, Kanchipuram, Chennai
Home Address: A2-205, Akshaya Adora, Padur, Kanachipuram-

I am counting to see this complain as Resolved on.

Hi,
I have provided u detaodetailsdetaodetails. Plz replyreply.

I had a Tata Photon connection which I requested to DISCONNECT as I DONT NEED internet connection any more.
But after several call/requests, they are still generating bill and sending it to my new address.
You are tracking my all addressess as if I have stolen something from Tata Photon, this is really very disgusting I have paid all bills when I requested to disconnect the connection still Tata Photon guys are following us like Tata Photon will get bank rupt if customer want to disconnect the services.
What the process company has defined to torture the customer??

It is reallly painful as we already got call from your executive that the connection has been disconnected.


As you have my all details, I dont think you need any detail from my side you can track everything easily by name itself.

Name:Arpana

Hi,

Suddenly on/from Sun, May 3 2015, my SIM is not getting connected to any service provider. I cannot make/receive any calls. I don't understand what happened.
My mobile no is [protected].
Please look into the matter asap.

Thanks and Regards
Harish Singh

From: Support
Sent: Friday, January 10, 2014 6:00 PM
To: J.K.Mishra
Subject: Re: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


Dear sir,

Your order number - 2310621, sorry for inconvience, your order has been despatched on[protected] by indian post, have docket no.(CQ[protected]IN}

We have forwarding complaint in panvel post office, so you will receive within 3 to 4 working days.

Thanks & Regards
Telebrands Customer Support
----- Original Message -----
From: J.K.Mishra
To: Support
Sent: Thursday, January 09, 2014 12:05 PM
Subject: Re: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


Dear Sir

Please note Nicer Dicer Still not delivered also given below Tracking for Nicer Dicer

Track Result for : CQ[protected]IN

Booked at Booked on Delivered at Delivered on Details
WAGLE IE EXTN COUNTER 03/01/2014 Details


Detailed Track Events for : CQ[protected]IN


Date Time Status at Status
03/01/2014 12:02:05 WAGLE IE EXTN COUNTER Article Booked
03/01/2014 14:05:52 WAGLE IE EXTN COUNTER Article Bagged to PH PANVEL
03/01/2014 17:40:55 WAGLE IE EXTN COUNTER Bag Despatched to PH PANVEL


Regards
Jay Kant Mishra


From: Support
Sent: Tuesday, January 07, 2014 5:06 PM
To: J.K.Mishra
Subject: Re: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


Dear Sir,

Your order number - 2310621, sorry for inconvience, your order has been despatched on[protected] by indian post, docket.no, CQ[protected]IN, so you will receive within 3 to 4 working days.

Thanks
Customer Support
----- Original Message -----
From: J.K.Mishra
To: Support
Sent: Monday, January 06, 2014 5:10 PM
Subject: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


To,

M/s Telebrands India Pvt. Ltd.
Plot No. A-16 A,
Road No. 25, MIDC,
Waghle Industrial Estate,
Thane – 400604


Dear Sir/Madam,

I am trying to call at[protected]the only no. available for checking the order status), but every time getting the message that this route is busy, and if luckily the phone is ringing then executives are not lifting the Ph Calls from my no.
No senior office is available to address the issue, as per communication no Sr. Person is available to resolve the problem, they all have showed that they cannot transfer our request to sr. and also cannot give their contact details. Surprised with the way of working of your organization.
I have paid Rs. 2194/- for the total product value thru credit card on 27/12/2013, if this product is not delivered within 3-5 days of the time at below address :


Jay Kant Mishra

33-PG Block

Possangipur

Janakpuri

New Delhi-110058

Mobile No [protected]


Then Telebrands has to return my money back with the interest of 3% per month


Thanks & Regards

Jay Kant Mishra

Mobile No [protected]

Email [protected]@hotmail.com


[protected][protected]
Telebrands India, Mumbai, India


[protected][protected]
Telebrands India, Mumbai, India

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Please make sure to verify & activate it asasp. Please update me once it is activated.


regards,
surendra.

I got a cal from customer care & said that the number is deactivated. I wanted to know how can it be done with out any intimation to the customer & even the verification pending is not from my side. So, i want the same number to be activated again or else i wanted to proceed legally further. Please give me an update on my number : [protected]


Regards,
surendra

Dear Mr. surendra,

As per our discussion over call, please be informed that, your number has been permanently disconnected on 11-OCT-13 due to verification pending. Further, we would like to inform you that, once the number is permanently disconnected again you cannot get the same number.

Thanks and Regards,
Customer care,
Tata Docomo.

Hi,


I wanted to know why it is disconnected permanently & its not my mistake that verification process right ?. So, as verification process is from your side with out any intimation how can the number be disconnected permanently. If the verification is not done it should atleast be in the existing connection (CDMA) but even it is also disconneted. So, please verify & get back my number to atleast the existing cdma or complete the verification process & convert it in to gsm. Please activate this asap

For further clarifications, please cal me on [protected].


Regards,
Surendra.

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally over the call, to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered.

We would like to inform you that our team is working on your concern vide docket number PBR12232607. We have accorded it top priority and are expressly working towards resolving it at the earliest. The expected resolution date is 22-JAN-2014 01:07 PM.

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Had Tatadocomo been interested in resolving the issue at least somebody should have responded by giving a call, but nobody called me. The customer care is just ignoring the customers...

Regards
Sanjay Bhatt

Dear Customer,

As per our discussion over the call, regarding connectivity, we would like to inform you that your complaint has been forwarded to the concerned team and you would receive a call shortly.

For further assistance, drop an email at [protected]@tatatel.co.in.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed over the call, we would like to inform you that your complaint has been taken vide docket number PRRG12849248 and the expected resolution date is 23-JAN-2014 11:58 AM.

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

as you still not your contact details we assume dat your issue is resolved, in case you have any futher quries/issues you can mail us at [protected]@tatadocomomarketing, com

THANKS AND REGARDS,
TATA DOCOMO
customer care.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

as you still not your contact details we assume dat your issue is resolved, in case you have any futher quries/issues you can mail us at [protected]@tatadocomomarketing, com

THANKS AND REGARDS,
TATA DOCOMO
customer care.

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed, we would like to inform you that you have done a top up recharge of Rs. 253/-; hence there is no data balance available on that. Further, we request you to recharge at your nearest Tata Docomo outlet or at our website www.tatadocomo.com, to get the appropriate offer.

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

Hi,

I received message "RC 15 = 150MB Internet for 30D. ( Extra Benifit in 48hrs) " on 13th March and i recharged on same day. But the Validity got expired on 17th March. I complaint the same to customer care, but the problem is not resolved. Request you to take care of this.

My Mobile No : [protected]

Regards,
Manjunath Venkatesh

Hi,

I received message "RC 15 = 150MB Internet for 30D. ( Extra Benefit in 48hrs) " on 13th March and i recharged on same day. But the Validity got expired on 17th March. I complaint the same to customer care, but the problem is not resolved. Request you to take care of this.

My Mobile No : [protected]


Regards,
Manjunath Venkatesh