Tata DoCoMo Complaints & Reviews

Hi, I am Ramsuji Swarna, own a Postpaid Tata Photon+ data card with number([protected]). I submitted all the documents and requested for migration from postpaid to prepaid on 11th December 2013. In service center, executives told that it can be done in 7 days and later on told that it can be done in 10 working days. But it is not done yet. I am calling service center executives, customer care executives, even I am following up with them through mail. But they have done the needful. I have to pay the rental unnecessarily even after requesting for migration. Every time they are telling that it's in progress which is bad. Please do the needful. Thanks in advance. Regards, Ramsuji S.

Hi, My Mobile number is +91-[protected]. I switch over from vodafone chennai to TATA DOCOMO. I didnt use my tata docomo number for last 4 months, but i use to get sms for all bank transactions. This number is very important to me and i use this number for all my business and work purpose. On 17-Dec-2013 my mobile number was disconnected because of not recharging for last 3 months. Kindly reactivate this number. Regards, Dhanaraj. S +91-[protected]

ref:tata docomo photon+[protected] maj.karunakar sorake had got the same upgraded from 2g to 3g. but he kept receiving two separate bills for same connection. he has cleared bills as per 3g connection, bur is receiving legal threats towards clearance of 2g bills which he does not use due to up gradation to 3g. what is your billing procedure when customer is upgraded from 2g to 3g? do you not inform the billing departments/customer support/legal departments regarding up gradation ? your department is causing mental harassment to your customer by calling up daily at noon hours. since he is a stroke patient, this harassment is causing unnecessary tensions.Should anything untoward happens to his health due to this harassment, you will be held solely responsible and will have to compensate for the same. please instruct all your staff of customer service/billing department/follow up staff/legal dept. etc etc accordingly.

I bought 3G connection from TATA DOCOMO as on 13.12.2013. I have been using 3G DOCOMO services now for one week. Their speeds dropped back to 2G (50 kbps to 10 kbps). I called customer care service several times a day for 03 days. He reached at my home as on 19.12.2013 and said that this is network / coverage problem. He told me its problem with my area or it is due to congestion. Note: Speeds remained the same throughout the day and night, no change. I even visited as on 21.12.2013 and spoke to their supervisors Mr. Sameer and his superior at Pimple Saudagar Showroom of DOCOMO telling them about my plight with Internet speed being very slow, as I work from home and Internet is my back bone without which I would be out of work. They promised it would be resolved within 24 hours (their standard dialogue), but nothing seemed to happen. I really do not understand what the problems is, coz nobody is telling the exact reason for Internet speed going down to such pathetic low levels. I am not asking for 21 mbps as their sms advertisement claims. Fially I went to ofice again and req them to cancel the conection and refund my amount. Mr. Sameer and His superioir said that it will take abount 10 to 15 days as the procedure is there and doubt that company will retake the device. It's limit! Any help with regards to this is greatly appreciated. Jamdade Sagar / [protected] Pune, Maharashtra

I Have Been Used Online recharge site https://www.tatadocomo.com/online-recharge.aspx (official site), i have tried recharging 3-4 times always it get's debit's money from my sbi account but it does'nt get recharged. It's been a week and i didn't got my recharge or my money back. My phone no. is [protected].

sir my tata docomo Sim suddenly displayed a problem that Sim registration was failed i just dialed 198 complaint registration number from my friends mobile no customer service agent replaced that you want to replace your Sim then only your Sim again get activate & he also told that go to tata docomo store in your district & give 49rs & get a new Sim. I also went to tata docomo store that was located in tower junction nagercoil & i ask for clear that problem the customer service agent tel to me that you want to replace your Sim & i also replace my Sim but the customer service agent buy RS:100 for that i ask that customer car side they tel that just only pay 49 rs and buy a new Sim but the lady in the docomo store tel that is a old rate now we are buying 100rs after coming home i again dial 198 and ask detail but customer care agent tel only rs:49.. sir please take proper action for this problem

I have been fed up of your GPRS connection. I have chat with customer care they said they will forward as feedback. Now the condition is worst. I can't bear it more. It you can't provide a consistent GPRS network tell it to me frankly. You people think that you can do anything with customer and he will entertain you everytime.I don't want to kill GPRS session after 30-40min. It creates lots of problems during work. If nothing happens with you then let me know.Even I can't mail you from your so called website. I have lots of other service provider waiting for me.Solve my concern as early as possible and reply me soon. Name:Prateek Deshmukh Tata Docomo Number:[protected] Alternate Number:[protected] Circle:Rest Of Maharashtra email: deshmukh.[protected]@gmail.com

Sir, My TATA DOCOMO mobile no. is [protected]. I have a GPRS Pack 95 activated on my mobile number but today my balance of Rs.4 has deducted wrongly for using internet but i have still 20 MB left on my GPRS balance and Because of this, I am not able to use your internet facility. Please check this problem and give me back my balance as i am also looking forward to recharge my GPRS pack again but without my core balance I will not able use it in future so I will recharge it when you refund my balance to me.

I have recently taken tata docomo broadband connection with 1Mbps unlimited plan. As i was told that any change in plan will be effective from billing cycle only. My billing cycle is from 15th to 14th of every month. I had written email on 29th nov13 to < [protected]@tatatel.co.in> to get my plan changed to 4mbps fup [protected]@1000. I got response saying that feasibility check will be done and i will be notified. I again wrote an email to check status after waiting for few days. Same template based reply was given to me again. I checked with my local vendor and he confirmed that 4mbps feasibility is there in my locality and few people already using that plan. I informed the same via email to 3030 however same template based reply. It is so annoying when your email is not even read despite of multiple attempts. I have even written multiple emails to appellate.[protected]@tatadocomo.com but no response from there also. Today after waiting for 20 days when i again called up customer service, i am being told that my plan has been changed to 4mbps however it will be effective from next billing cycle. Now i have to wait for another one month to get my plan changed. Whole delay was done by tata docomo and consumers have to suffer for the same.I want my plan changed with immediate effect. Complaint numbers are M16777695 and M16835449. I would appreciate if my issue can be resolved. My Tata docomo number is [protected]

Dear Kindly inform you tata docomo has send me bill on dated 23 Sept Rs 1394/- with bill no [protected] after that you have generate & send me another bill on dated 5 Nov 13 Bill no [protected] amount 505.94 duration 21Oct to 13 November & you have to show 1160 Previous balance total amount Rs 1666/- But till date I have't received any Bill of duration between 21 September to 20 October of amount 1160.which you have shown in 5 Nov bill [protected]. Many time I have complain against this problem but not received any proper answer . I am still waiting my ans where is the bill of amount 1160 duration (21 sept to 20 Oct ). & other many times I asked to contact no of senior supervisor to customer care person but he replied me rudely Thanks

I request Tata Docomo to inform all Bihar customers that no ratecutter or other pack will work for them because there is no Tata Docomo network in Bihar. I recently wasted my 25 rs for ratecutter and they refused to return, instead they told me wait till their own network becomes active. But I know my 25 rupees will be wasted because This problem is since last 4 months. And imagine that how much they could have cheated from customers in these 4 months. Internet Pack don't work, SMS pack don't work, ratecutter don't work. So customers beware.

Yesterday around 11:00 pm i checked my mobile and noticed that my balance had been deducted. A message said amount deducted for session charges (i.e. usage of internet). I called the customer care immediately who after doing a background check claimed that i had used the internet between 7:00 - 7:30 pm. This is a blatant lie because i had turned off my internet the very day i purchased my mobile. I tried to reason out with the customer care executive saying i was in the train at that point of time and i don't use the internet from my mobile. But he simply refused to register my complaint. Once again the company has resorted to extremely cheap means for deducting balance.

Hi, Whenever I try to make a call from my mobile it says 'Sorry this facility is not available on your phone'. I'm not even able to call cust care (121). This is really annoying and all my balance/money is just getting wasted because of your stupid network Tata Docomo. Rectify the problem immediately Also I'm unable to register a complaint in your website 'http://www.tatadocomo.com/register-your-complaint.aspx'. After entering all the details the page gets refreshed and the complaint is not taken. And the internet works for max 1 hour a day, rest of the time internet doesn't work at all. This is really the worst network in India. Srikanth [protected]

Dear sir/s, i hv been using tata docomo gsm for last 6 month & every month i do recharge 189 special std plan for ie for 15 days only. On dated 18/12/13 i did some 189 recharge plan but instead STD calls i received unlimited local calls plan which i dont reqired. I tried to call ur customer care cell no. for getting exact feed back but due to ur third class service i coulnot contact. i want my rs. 189 cash bk Or do my std plan.

Hi, I was trying to activate the number [protected] from last 30th Nov and still it is not been active. As I wasnt using for few days number was barred. I tried to replace a sim on 30th Nov and from then on it is not active. When I try to reach it says the number is temporarily out of service. I had called the customer care more than 10 times and the response is wait for 4 hours, wait for 48 hours, wait for 1 hour, wait for 24 hours. I was requested to go to the showroom to activate it I did that too few times still not done. I still do not know how can I help you so that you can activate my number. I am really upset with the way I get responses from the customer care and the way they talk. I do not know if this is the right mail id I am supposed to send the request. If not let me know to whom should I send the request. This number is in the name of my wife. Name Saranya Mahalingam. Alternate number to reach me is [protected] Regards, Madhan

This is regarding my Tata Docomo connection (A/C No.[protected]; Del No. - [protected]) I have received a legal notice for non-payment. But I have a few complaints regarding their services which has been abysmally lacking in transparency. I have laid down the exact nature of my complaints below. I must briefly mention here that I stopped payment because they were lacking in responding to my queries regarding excess billing. I have so far not received any satisfactory explanation regarding the same. I would urge the readers of this forum to suggest me with a method of responding to this situation for which I am thanking them in advance. This is the mail I wrote to them, and which is reflective of the given situation: I have some clarifications regarding the billing against which I've already tried to register my complaints with your company. And which I plan to take up with the consumer forum - whose attention needs to be brought to the given situation. 1. When I subscribed to your post paid connection(Tariff Plan - Dell Photon Plus Mega 6GB Unlimited Plan) in the month of February 2013, I was told that I would have to pay Rs.877/- every month. But the bills that were sent to me were of the amount Rs.946/- 2. I kept paying the aforementioned amount for the months of February, March, April, May, June, July except until the month of August - for which the bill I received was of the amount of Rs. 1030/- . I wanted to find out why this excess amount has been charged despite the already inflated amount that was being charged previously (which I have been paying, ignoring the excess amount I was being charged) but to no avail, as your company complaint registration procedure seems to be hand in glove with a conspiratorial system. To this, I may add, it is essentially corrupt and abysmally lacking in transparency. It has repeatedly rejected any attempt on my part to register my complaints. If you do value your customers' time (regardless of whether or not you value yours) this issue should be high on your priority list. Please note that due to non availability of any cooperation in this regard and on not having received an iota of satisfactory explanation regarding the same I chose not to pay the aforementioned bill for the month of August. 3. As per your company service disconnection policy due to non payment of bills - my service was thereby terminated from your end. 4. However the matter became all the more intriguing and your company's unscrupulous procedure came to light when bills kept getting generated for those months following from August - when my services from your company end were withdrawn. I am clueless as to how can I be charged for not having used your services and when my non usage is precisely because you had withdrawn the services. 5. I must also bring to your notice that I am constantly traveling due to the nature of my work, so my availability depends on my work schedule. I did receive a certain call from someone in your company to whom I gave a specific time to come to my residence so that I could clarify with him about my situation following which I was to clear my dues. But this person from your company didn't get back to me on the specified time, to which he called me later to find another convenient time. Please note the utter callousness and unprofessional nature of the dealings of your company representatives. 6. I received yet another call from one of your customer service executives with whom I tried to place my complaints but instead had an unpleasant experience as she was abusive toward me on the phone, to which I took great exception. She also failed to clarify my queries. 7. As you must have already realized that my interest and faith in continuing patronage to your services has diminished to the point where I want to discontinue my connection with immediate effect. Hoping to get a satisfactory explanation in this regard. Siddhartha Hajra

thanks to http://www.consumercomplaints.in/ you are doing a great job.today i had got a call from tata docomo side in the evening, he seems me very educated and gentle person, by the way he was talking and providing information about the problem, he told me that there is some booster problem in the area where i am living, they are going to fix an extra booster to rectify network problem in my area, i feel so special, as i listen to this, but look at the other side of coin, i am not the only user in phase-2, mohali, punjab, who is facing this problem, i think same answer will be delivered to all of them also, so i asked them IF YOU PEOPLE ARE NOT GIVING ME THE FULL SERVICES THEN WHY I SHOULD PAY YOU FULL AMOUNT FOR THE SERVICES, and this time person, asked me to send a request on [protected]@tatadocomo.com...
(Strange, like full fee concession, like i am not economically sound to pay full expenses so, kindly, give me full or at least half fee concession...)
i refused and told him that i am on this website because i was not entertained initially by docomo persons when i contacted on given email id...
so, he hung up the call with attitude with no answer...
then on14th dec. night my internet was not working since evening, so i called 198 in frustration, to again record the problem, but the man says Sir, network at your place is very o.k.. i asked him did you know where i reside, or what is going on, he again hit a straight shot" sir it is very o.k".
then i told him that your senior official personally called me to tell me that there is network problem at your place so, we are going to fix a booster there, then he was speechless, and look the miracle shot of Sachin after 30 seconds he again go ahead with straight bat and send me out the ground by saying " network problem at your place is not persisting, and start asking me same questions as they always ask others to bother them, sir which set are you saying, kindly switch off you set like bla bla bla...
i was given discount of 500 rs for nov. month due to non- availability of network, i told them untill then they are not rectifying the problem, they will not get full bill amount...
i want to know TATA DOCOMO OFFICIALS if I am adjusting with the network issue, then why do not you people, ready to adjust with less amount, you give me services and get full amount, am i asking for some thing that is out of this world...
thanks a lot
regards
Vikas Sethi
[protected]

Dear Sir/Mam, We were using Internet broadband Connection of Tata in our office of 1.5 mbps, we had taken this connection from one of the Sales rep of Tata or might be he is from a franchise of Tata, (Mr. Sarfaraz Pandlekar). We had taken a 2 mbps leased line connection as well from him, then we had taken telephone connection also of Tata itself. Once, Mr. Sarafaraz has asked us to upgrade our broadband connection 1.5 mbps to 2 mbps as there was an offer that if you will upgrade it & pay the full amount of Rs. 26, 953 /- for 12 months you will get 3 months free connection that means you have to pay for 12 months and you will get for 15 months and a Tablet as well a Laptop Bag. So we had Paid a Sum Amount of Rs. 26, 953 /- by cheque (Cheque date - 02/09/2013). then the connection got upgraded in 2 days from Tata. but still we are waiting for our offer, (Tablet & Laptop Bag). from 3 months we are calling everyday to Mr. Sarfaraz Pandlekar on +91 [protected] and he is not receiving the call, whenever he receives the call he says Tata is delaying! you will get your products soon & hang-up the call, he had given a number of Mr. Rajesh Sahu (Supervisor) +91 [protected] & this guy never speak properly, most of the time he just disconnect by listening the name of our company and most of the time transfer to someone else and ask him to say he is in meeting & sometimes don't receive the call itself. then I had contacted Tata something around 6-10 times & some says we had registered your complaint you will get the product before (xyz) date or some says you will get a call in 24 hours but no one call us, the rep of tata on last call had given the final date of 15th December 2013 but we didn't got our product yet. We are just very ashamed of asking again again for just Tablet & Laptop Bag, but as the sales rep has promised and given us an offer, So I need my products. & I had paid the full amount what he asked me to pay. ( Sarfaraz Pandlekar - +91 [protected] ) - ksarfaraz.[protected]@gmail.com ( Rajesh Sahu - +91 [protected] ) - RAJESHKUMAR.[protected]@tatatel.co.in Tata Complaint ID[protected] Tata Account No :[protected] Yours Sincerely Safan Patel

Consumer of TATA Docomo mobile service. Network quality is poor / worst in first hand and now already changed to Airtel which is far better . Complaint Summary : I wanted a for Internet pack so decided to purchase 1 GB for INR 95 . In between got a call from Marketing team to have this service activated for me for which i agreed & Activation time was 4-5hrs followed by SMS confirmation as informed by the tele-marketer Later after 5 hrs didn't receive any SMS not activation message also same balance with no updates. I did Internet activation by Docomo menu since i used a Smart phone. Surprisingly the charges was deducted 2x (Twice) INR95 x 2 = 190 INR (Double activation) Called Customer service # and response and very poor and some times disable feature to talk to customer service hotline. Confirmed by Docomo nothing can be done . Docomo don't have feature to check if service is activated of not. They steel money from consumers & don't care to refund the amount back too.

I'm a customer of tata docomo 3G dongle. I went to tata docomo office in koramangala, bangalore. the people working there are very reckless and not answering properly. they have a token system and they are not following token order to serve customers. they are very rude and not even answering properly. It's not only my experience, i saw 3-4 people quarreling with the staff about their service . but still things didn't get better. from this expericence I can suggest people not to take docomo connection. I[censored] want do it at ur own peril.