Tata DoCoMo Complaints & Reviews

my phone was switched off, when i turned on it. my all balance was deducted. i call to customer care but they are showing they are busy. finally i again recharge my moblie with amount 251 now my balance again deducted and my 3g plane was not working i was making a call to customer care but they are still busy it is really too bad service provided by tata docomo

First of all, I have been very disappointed by the service provided by the customer care 121, [protected]@tatadocomo.com and the support people at Koramangala Branch (Opp. Forum Mall), Bangalore. I have been trying to update my account to a corporate account for the past 15 days without any success. 1. First, I reached out to the representative at the Microsoft office who asked to send the photo ID and corporate plan details to [protected]@tatadocomo.com 2. I am following up with [protected]@tatadocomo.com for the past 15 days without any help and clear instructions. I had emailed them even my photo ID but they put the onus on TATA DOCOMO outlet. 3. I went to the outlet at Koramangala Branch (Opp. Forum Mall) where the first response was 'We don't entertain corporate accounts at that place'. I detailed them about the emails from [protected]@tatadocomo.com in vain. 4. I then called up the 121, who again asked me to talk to the outlet. I just handed over the phone to outlet person and after long discussion, they decided that outlet person is NOT going to help. 5. Then the 121 person asked me to contact the person from whom I took the number. (FYI - I applied online, and one of your sales person visited and collected the details 2 years back). The 121 person was not able to identify who the dealer was and who the sales person was. And he is expecting me to go and find that dealer, which did not make any sense. Then why is the customer care there for the first place? I did not expect such a poor service from Tata Docomo.

I am having 2g internet offer for my mobile number [protected].But every 40 mins id got dosconnected and not connected after that ..Only some times it is connecting and some times not connectiing.I tried som many ways as accesspoints reapply and swtchdoff and on and sim removal and re apply..But only some times it is connecting and some times not connecting.As per plan it should 24hrs*7 free data for my mobile plan.But not der.Every time why is hd do swtchdoff and on and why i shd do these things.I caled somany times to ccare also..But they never book a compliant..They take it as a feed back.Please look in to it.

I have called several time at help desk Num[protected] but no response from them for solution, Everytime giving some other excuse, Customer care saying No Coverage to your location and when I would like to speak with manager or want to proceed for escalation, customer care person saying No process for escalation or speaking with manager. Last time complain has been closed without my confront and mentioned issue has been resolved. Till Now no solution, Please do the needful as soon as possible. My location : Pune IT park. Photon + Number = [protected]

I maintained minimum balance as well as recharge in very three months to remain the connection activated while on roaming. And one day for no reason TATA Docomo disconnected my number. Upon asking at [protected]@TATADOCOMO.COM they asked to re-submit the documents. Even after submitting the documents my number was disconnected saying 'mismatch in documents'. My TATA Docomo number : [protected] (Karnataka circle) Sadly, Justin OJ

Tata Docomo is the worst service provider ever. Today[protected] I have more than 60 rupees balance in the morning. Around 12 pm, I used Whats up in less than 3 minutes. They deducted my whole balance for the same in a single moment. I called 198 and connected their executives. She was speaking Kannada, and I asked her for English.In that moment, she dropped the call. After that, I couldn't reach them. Then, I tried live chat. That time, their executive told me I charged for browsing some sites. I didn't even open my browser, then how I browse the sites. When I asked the same, he started to roll on the ground. It is the worst issue, I felt from a service provider. I am going to port from this Tata Docomo. I just want to inform all poor guys, who going to take docomo connection. In the case of network, docomo is the worst in Bangalore.

Hi my no. is [protected]..im using tata docomo since frm 2 months and m a regular internet user, till date they r providing a waste net service..and even i cant able to talk with any custome care person..they r providing net service at the rate of 0 .5 kb/s..this is so frustrated, so i want to give a complaint on them.waste n waste service by docomo.thanks. regards, mehboob [protected]

I wanted to port out of Tata Docomo. I have submitted my documents many times but till today Tata docomo has not let me port out. The customer care people keep giving promises that it will happen with 24 hours but it never happens. I request you to take up the matter and help me port out. My details are: Name: Ashok Kumar Number: [protected] Regards Ashok Kumar

Tata group has made it a norm to keep their shut after selling the product, they are not confidrnt of their own products, The only intention of this group is to get new customers and sell their product, It is their last priority to see the fate of their customer. Few examples: Much publicized Nano car. if you walk into any of their outlet, the salesman would be head over heels to show how this car is unique. out standing and bla bla and interest for it in public. See how they see their own product. My uncle owns a Nano for more than a year he thought of buying a more bigger car, so a few months back he saw a fig advertisement if Vista, indica and other cars of this group in paper where along a big list of feature it also mentioned exchange offers for your old car no matter how old it is and what make it is, He asked my brother to find the details if the nano is exchanged with a new indica or vista thinking they might give more value for this all most new car as it is their own product. To the surprise of my brother the salesman of Tata car's showroom said that they cannot offer any for exchange for nano because it is not having any re-sale value, when ny brother told salesman that it is just a year old he replied even then also they ca not exchange. vow what a belief in own product to be comtinued ...

24DEC/26DEC MY BALANCE CUT MORE THAN 100 RUPEES WITHOUT ANY REASION .I CAN NOT USE ANY SERVICE.
THESE COMPLAINT SAID TO 198 COMPLAINT SERVICE NO. OF MOBILE .COSTMOR CARE PERSON SAID U HAVE USED SITES BROWSING LIKE NAME FLIP.VIEW. I HAVE FIRSTLY DATA PLANNED USED GIVE THE CHARGES.

I AGREE THIS SUGGETION THAT U HAD USED LIKE A FLIP.VIEW SITE BROWSING.
PLEASE HELP MUCH TIME TATA DOCOMO TELECOMMNICATION CUT THE BALANCE ON MY NO. [protected].
WITHOUT ANY REASON.


THANK YOU,
SHALINI RANA,
ambala

[protected]@gmail.com

HI, I am using Tata Docomo post-paid connection (899 unlimited plan) from past almost 3 months. My docomo mobile no. is [protected]. I am regularly paying my bill on time. Now my they blocked my number saying that “We have observed a commercial usage pattern on this number. This is not allowed as per the plan commitment hence services will be restricted.” I am using my mobile number for personal use not for commercial purpose. As per my uses I took the unlimited calling plan and I used to call/sms only to my family and friend circle. When I called to customer care everyone is providing different stories which they are not intimated in the time of taking this service. First customer total me you exceed your limit thats y phone outgoing is deactivate we will activate once you paid the bill even though my billing date due on 24 jan 2014 then i paid the full amount and called today now they are saying some other reason. So I have logged one complaint in their website my complain number is[protected] . Also I sent the mail to [protected]@tatadocomo.com Still I unable to make outgoing call from my mobile, please help Warm Regards, Backiyalakshmi [protected]

TATA DOCOMO HAS DEDUCT MY BALANCE OF RS89 ON 12-JAN-2014 REGARDING GPRS PACK OF RS42. I HAVE CALL TO THE CUSTOMER CARE REPRESENTATIVE OF TATA DOCOMO.THEY SAID THAT WE WILL NOT REFUND YOUR BALANCE. SO KINDLY REFUND MY BALANCE OF RS89.THEY DEDUCT AUTOMATICALLY OF RS 89 BALANCE.SO PLEASE LOOK INTO THIS MATTER AND REFUND MY RS 89 BALANCE

THANK YOU

Hi, i am using [protected], GSM SMART 350/- plan of TATA DOCOMO, recently in the month of December, 2013 bill they have charged Rs. 99+99+35 by saying that you have downloaded game and activated BFS Service, and such games/ services was never downloaded or activated by me. i want the resolution to reduce the said impugned charges added in my bill.

I had earlier taken photon 3 g connection which were closed one in JUlY 2013(account no.[protected]and another closed in NOV 2013(account no.[protected], both connection were taken simultaneously due to change in address. However after surrendering my connection i was billed Rs. 1011 in both the cases which i did not pay since at the time of closure of connection no one intimated m of any outstanding Bill amount(earlier even i paid TATA small bill amount of Rs. 34/-).

After this i got many threatening and harassing calls from TATA executives to pay the bill, they even added late fee to it.

However on 10.01.2014 i received call from [protected] saying we are advocates and filing case in court and if you dont pay amount Rs, 1790 and Rs. 2800 you would be arrested and have to pay plenty of Rs, 2 lacs.

I have been mentally absent in my work due to these harassing calls from TATA executives who does not want to meet face to face and resolve the issue. I have depressed due the threatening calls of police arrest.

Please help in resolving the issue, if possible by meeting face to face with senior TATA executive and force TATA docomo to stop generating bills after closing of one's connection.

My name is Arunava Pal...I have received a mail from tata teleservices for Tata Photon + internet dongle i use as below:- Bhaskar Bhattacharya To [protected]@YAHOO.COM Today at 12:02 PM Greetings from Tata DOCOMO!! Kind Attention: Mr./Mrs.- ARUNAVA PAL Sub: - Online payment process: For your Support. Dear Sir/Madam, This is to inform you that the said connection is or was in your name and your billing address .You can check through Internet or you can send your representative to our nearest TVH for details. There is a small overdue outstanding still showing & that why we send a gentle reminder to you so that you can do the needful accordingly & permanently. Now Decision is yours. Please find the below mention online payment process. After make the payment please reverts with Transaction ID number to close this at our end permanently. From www.tatadocomo.com > Click on Post Paid bill payment > then select your mode of payment > then click on Instant pay > then put your customer account ID number (which always nine digit) > then write your email id > then click on submit option > then put amount which you wants to pay > chose card option > then click on Submit bottom. Note: - This activity is for your support to close this... Assuring best services at all the time. Warm Regards, For, Tata Teleservices Limited Bhaskar Bhattacharya Whereas i have laready paid the amount as per below mail:- [protected]@tatatel.co.in Me 3 Jan 2012 Dear ARUNAVA, Thank you! We have received an online payment of Rs.1013 against your TATA Photon service Number [protected] on 02-JAN-12 and your transaction number is MSPG[protected] You can also make hassle free auto payment of your bills. You have to just subscribe to Electronic Clearing System (ECS) or Standing Instructions (SI).Click here for more details. Log on to "My Account" at www.tataindicom.com to view your unbilled amount, payment details and itemized bill details. Please note that these are FREE services for all our esteemed customers and are available across all TATA Teleservices circles. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. Our Photon+ customers can get in touch with us on[protected]Toll free) & our customers of DSL & Photon from Mumbai, Rest of Maharashtra & Goa may also get in touch on[protected]Mumbai) & [protected] (Rest of Maharashtra & Goa).We shall be glad to be of assistance. Warm Regards, Tata Teleservices Team

MY 2 Different NUMBERS AND 2 PROBLEMS

1400 SEC LEFT MY BALANCE GONE 3 TIMES to 0.00 AFTER RECHARGE SAME SITUATION.

WHOLE SITUATION IN GIVEN BELOW IMAGE ITS BIG IMAGE.

ITS SERIOUS NOW.

STOP RIPPING CUSTOMERS DOCOMO,

DOCOMO NOW IS THOKOMO ALWAYS FIND WAY TO DEDUCT BALANCE.

Hi I am Hardik Siyaniya, My mobile number is [protected] (Gujarat). I recharged with Rs. 11 to get the benefit of 60 Min. 3G, I have activated this service so many time but on 8th January 2014 happened different thing I have been charged extra even though I had 1400 sec. left in my 3G balance. I told the same thing to the customer care representative and they replied me that I was charged because I used multiple session of surfing. why suddenly I have been charged on 8th January 2014 and never before. How ever I had 1400 sec left in my 3G gprs even though I have been charged ... All I want is refund my amount that was charged wrongfully to me. -Hardik siyaniya [[protected]] Gujarat

Can not connect until 30 40 attempts that is tata docomo internet.
40 minutes disconnection.
We can not use below 20mb it will cut our all balance.

There is problem in their system and they rob customer for that.

I have mailed about problem but no solution they just find way to deduct balance.

I am tata docomo customer since its beginning now i quit.


Its enough i cant waste my money.

Please stop using tata docomo my request to all.

i did recharge of 28 Rupees, for on net calls docomo to docomo should be free while roaming according to law of TATA DOCOMO but this docomo know well how to cheat customers as per their big liers team, Now, i getting charged while roaming on even DOCOMO to DOCOMO calls also. per just 4 seconds this docomo charged me 9 Rupees is it justice in INDIA to allow such fraud by TATA DOCOMO. Why don't we stop TATA DOCOMO it self.. Not like this like many more complaints i raised on them no one got solved they show some reason nicely TATA DOCOMO is worst service in INDIA. its better to boycott to stop service or give them best who are making trouble to public where they are cheating millions of rupees of poor indians if some one can help us from this DOCOMO fraud it would be help full

Hi, On 26th Dec, I requested for MNP from Tata CDMA to Tata GSM . My request number was : 11851138 I got a call from customer care for the same and the confirmation was already given . Till yesterday i was said the request will be executed by 8th Jan 2014. And today i got a reply that the request is cancelled because confirmation not received from me. Its fake and tatadocomo is cheating for not granting MNP. When i spoke to customer care he hanged the call saying not audible where i was fully audible. Please respond. -Devendra [protected]