Tata DoCoMo Complaints & Reviews

Hi, i am using [protected], GSM SMART 350/- plan of TATA DOCOMO, recently in the month of December, 2013 bill they have charged Rs. 99+99+35 by saying that you have downloaded game and activated BFS Service, and such games/ services was never downloaded or activated by me. i want the resolution to reduce the said impugned charges added in my bill.

I had earlier taken photon 3 g connection which were closed one in JUlY 2013(account no.[protected]and another closed in NOV 2013(account no.[protected], both connection were taken simultaneously due to change in address. However after surrendering my connection i was billed Rs. 1011 in both the cases which i did not pay since at the time of closure of connection no one intimated m of any outstanding Bill amount(earlier even i paid TATA small bill amount of Rs. 34/-).

After this i got many threatening and harassing calls from TATA executives to pay the bill, they even added late fee to it.

However on 10.01.2014 i received call from [protected] saying we are advocates and filing case in court and if you dont pay amount Rs, 1790 and Rs. 2800 you would be arrested and have to pay plenty of Rs, 2 lacs.

I have been mentally absent in my work due to these harassing calls from TATA executives who does not want to meet face to face and resolve the issue. I have depressed due the threatening calls of police arrest.

Please help in resolving the issue, if possible by meeting face to face with senior TATA executive and force TATA docomo to stop generating bills after closing of one's connection.

My name is Arunava Pal...I have received a mail from tata teleservices for Tata Photon + internet dongle i use as below:- Bhaskar Bhattacharya To [protected]@YAHOO.COM Today at 12:02 PM Greetings from Tata DOCOMO!! Kind Attention: Mr./Mrs.- ARUNAVA PAL Sub: - Online payment process: For your Support. Dear Sir/Madam, This is to inform you that the said connection is or was in your name and your billing address .You can check through Internet or you can send your representative to our nearest TVH for details. There is a small overdue outstanding still showing & that why we send a gentle reminder to you so that you can do the needful accordingly & permanently. Now Decision is yours. Please find the below mention online payment process. After make the payment please reverts with Transaction ID number to close this at our end permanently. From www.tatadocomo.com > Click on Post Paid bill payment > then select your mode of payment > then click on Instant pay > then put your customer account ID number (which always nine digit) > then write your email id > then click on submit option > then put amount which you wants to pay > chose card option > then click on Submit bottom. Note: - This activity is for your support to close this... Assuring best services at all the time. Warm Regards, For, Tata Teleservices Limited Bhaskar Bhattacharya Whereas i have laready paid the amount as per below mail:- [protected]@tatatel.co.in Me 3 Jan 2012 Dear ARUNAVA, Thank you! We have received an online payment of Rs.1013 against your TATA Photon service Number [protected] on 02-JAN-12 and your transaction number is MSPG[protected] You can also make hassle free auto payment of your bills. You have to just subscribe to Electronic Clearing System (ECS) or Standing Instructions (SI).Click here for more details. Log on to "My Account" at www.tataindicom.com to view your unbilled amount, payment details and itemized bill details. Please note that these are FREE services for all our esteemed customers and are available across all TATA Teleservices circles. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. Our Photon+ customers can get in touch with us on[protected]Toll free) & our customers of DSL & Photon from Mumbai, Rest of Maharashtra & Goa may also get in touch on[protected]Mumbai) & [protected] (Rest of Maharashtra & Goa).We shall be glad to be of assistance. Warm Regards, Tata Teleservices Team

MY 2 Different NUMBERS AND 2 PROBLEMS

1400 SEC LEFT MY BALANCE GONE 3 TIMES to 0.00 AFTER RECHARGE SAME SITUATION.

WHOLE SITUATION IN GIVEN BELOW IMAGE ITS BIG IMAGE.

ITS SERIOUS NOW.

STOP RIPPING CUSTOMERS DOCOMO,

DOCOMO NOW IS THOKOMO ALWAYS FIND WAY TO DEDUCT BALANCE.

Hi I am Hardik Siyaniya, My mobile number is [protected] (Gujarat). I recharged with Rs. 11 to get the benefit of 60 Min. 3G, I have activated this service so many time but on 8th January 2014 happened different thing I have been charged extra even though I had 1400 sec. left in my 3G balance. I told the same thing to the customer care representative and they replied me that I was charged because I used multiple session of surfing. why suddenly I have been charged on 8th January 2014 and never before. How ever I had 1400 sec left in my 3G gprs even though I have been charged ... All I want is refund my amount that was charged wrongfully to me. -Hardik siyaniya [[protected]] Gujarat

Can not connect until 30 40 attempts that is tata docomo internet.
40 minutes disconnection.
We can not use below 20mb it will cut our all balance.

There is problem in their system and they rob customer for that.

I have mailed about problem but no solution they just find way to deduct balance.

I am tata docomo customer since its beginning now i quit.


Its enough i cant waste my money.

Please stop using tata docomo my request to all.

i did recharge of 28 Rupees, for on net calls docomo to docomo should be free while roaming according to law of TATA DOCOMO but this docomo know well how to cheat customers as per their big liers team, Now, i getting charged while roaming on even DOCOMO to DOCOMO calls also. per just 4 seconds this docomo charged me 9 Rupees is it justice in INDIA to allow such fraud by TATA DOCOMO. Why don't we stop TATA DOCOMO it self.. Not like this like many more complaints i raised on them no one got solved they show some reason nicely TATA DOCOMO is worst service in INDIA. its better to boycott to stop service or give them best who are making trouble to public where they are cheating millions of rupees of poor indians if some one can help us from this DOCOMO fraud it would be help full

Hi, On 26th Dec, I requested for MNP from Tata CDMA to Tata GSM . My request number was : 11851138 I got a call from customer care for the same and the confirmation was already given . Till yesterday i was said the request will be executed by 8th Jan 2014. And today i got a reply that the request is cancelled because confirmation not received from me. Its fake and tatadocomo is cheating for not granting MNP. When i spoke to customer care he hanged the call saying not audible where i was fully audible. Please respond. -Devendra [protected]

Hi I have 3G mobile internet enabled on my mobile. But it is not working when I am on GSM Mode. If I switch to WCDMA mode, the 3G internet works fine. But then, my SIM stops working and I am unable to make / receive any calls. Pls fix this issue. I should be able to a) Either get 3G speed when on GSM mode b) Or be able to make / receive calls when on WCDMA mode. Handset type - Samsung Galaxy Grand.

I had closed my account more than 5-6 years back with number[protected] with Tata Indicom (now called Tata DoCoMo). All of a sudden few weeks back I started receiving email every alternate day giving outstanding of Rs 356. Upon questioning Tata DoCoMo is asking for few billing details and saying account was not closed properly. How would I remember billing details after 5-6 years? and I am 100% sure that there was no outstanding while closing account. In fact I am in USA for more than 2.5 years now. Tata DoCoMo is not ready to close account to stop harassment of emails every alternate day. This is a serious harassment to me and a mental torture from Tata DoCoMo.

[protected] it is my tata docomo internet dongel number (corresponding Account No.[protected], I lost my device in the month of JUNE, here I shall mention that the device is solely mine, I bought it from the company and not liable to the company for the loss, except possible misuse. Therefore to prevent misuse of the device I informed tata-docomo customer care and asked them to deactivate the device as it has been lost. After one and half month I received a bill for that device and the bill was for JUNE and JULY. Obviously I called customer support desk and asked for an explanation, then they told me that the device is deactivated but the account is active so billing is active. It was a lame excuse in my opinion so at first I did not pay the bill, but after 2 months I received a letter from a legal practitioner to pay the bill. And then I paid the bill, and after that I called the customer support desk thrice to deactivate the ACCOUNT, in first two times they put my call on hold for 15-20 minutes of span but thankfully at the third time the customer care representative accepted the request and assured that the ACCOUNT is deactivated. Now again for last two months(Dec & Jan) tata-docomo is sending E-bill on my E-mail address (sjit.[protected]@gmail.com), I called customer support desk twice in December and again they are justifying the issue in same manner (the device is deactive, but account is active), in addition to that they are now bypassing the conversation regarding to accept deactivation request of the ACCOUNT and Device, and repeatedly pushing to purchase a new device from them. Please help, I am in trouble, I paid bill once for zero usage against a lost device, I fear they might again send a legal notice and I may have to pay them in an infinite vicious circle.

Respected sir my number is [protected] of AP circle i have registered a complaint in tata docomo about network problem they said that they will solve it in 4 days but till now the problem hasn't solved please help me regarding this matter . My PNR number is [protected]. Please take action on this complaint.

my earlier 3g was working well after the end of validity when after two days i activated another 3g plan now i can use only 2g network and no 3g network is found or available, i have checked my phone there is no problem, please help me quickly

I purchased 1299 plan postpaid connection on[protected]. I purchased from local agent of jalandhar. I paid him 700 rs. 500 rs as security and rest as activation charges. I gave him copy of driving license, ID card and letter head of indian overseas bank where i am presently working. I mean to say i completed all the mandatory formalities. My plan of rs 1299 consists unlimited local and std calling, up to 2gb - 3G internet and unlimited 2G...

FROM

PIYUSH GAMBHAVA,
Hrinagar main road, University road, RAJKOT, 360005: Mob: [protected],[protected]
Email: gambhava.[protected]@gmail.com

Dear Sir,

I have been using TATA docomo services with an mobail number [protected] for almost 6 years now.

Recently i have requested TATA docomo outlet(store) for the issue of my bill payment .in the end of december 2013 i have recived message from company of payment is INR.800 ther after when i go for payment at company store, executive told me that my unbill Amount is INR 47000.

I am calling company customer care executive they are not given proper information abut my payment, i have calld minimum 35 times, i had also chating with company online chat, i had also send email in company id [protected]@tatadocomo.com, still we are not getting any proper answer.Kindly note that, by now since the receipt of first SMS i must have called the customer care at least 7-8 times, visited the Docmo center 3 times, everything possible from my end

company stopped my all services in last six (6) days and i am very disappoint for this problem . for this issue i am lossing my bussines and we got unnecessary expense still my conection is stop and nobody reply me.

when i ask of this issue to the company executive . they told me that i have not information of our problem. they not explain usage of mine or this bill amount . they r not providing the contact no. of manager or upper level officer. And what i have received so far is unfulfilled promises and total dissatisfaction. Let me also brought to your kind notice that, this is not the first time i am experiencing the overbilling issue with the tata docomo services.


I request you to consider my case with its deserving importance and help me in getting my problem resolved.

warm regards,

piyush gambhava.

Prepaid CDMA - [protected]
Name - Dr. Adil Hingora
Location - Raipur Chhattisgarh

DND Registered but getting Promotional Flash SMS

Complaint - MY DIVE-IN Planet Promotional SMS Daily 10 Times/day.
Please Stop Sending this SMS or else i have to switch to other company.
I have Checked In SMS Setting There is no option for turning off this sms.

Hi, Unwanted popup messages keeps coming on my Tata Docomo number under the the subject "Full Talktime on Rs .Blah blah ..." every minute. It is disturbing my work as well as draining out the battery. I have tried calling the customer care many times but could not contact the customer care executive. Also I have tried the chat support they are so ignorant that they don't even understood the problem, your chat support agent names are shashi and Farooq . Also these popups comes only when my internet connection is on, once i stop my internet services the pop up goes, so i hope you won't give your traditional answer to activate DND, because i don't think pop ups are bound on internet services Kindly stop these popup messages. Regards, Abhijeet [protected]

Tata Docomo: Worst and most pathetic service provider... First their network did not work( Photon)... hence i asked them to close down my service in 2011 Dec ( device number: [protected]).. They ask me to clear dues and inform them. I clear dues, inform them in writing... Then they confirm IN WRITING ( ref number :[protected], mail subject: Deactivate service~~M6115060) that no outstanding is there and connection will be close on[protected]... then one fine SUNDAY after two years in Dec'13 I receive a call from some LOK ADALAT, they suddenly wakeup and say that your 843 Rs . payment is pending!! Then i cald their call center ask them to trace their EMAIL communications... they say they will register complaint ( that too after demanding to talk with some senior).. today i receive a call from some arrogant and ignorant lady... very impolite... not ready to even listen the issue... raising voice occasionally ... continuously interupting when i talk... and says we can't track mail of 25th Dec'11 as it is too old... but she then reads out a mail sent by them to me on 24th Dec'11. WOW... After many frustrating attempts to inform her that HER company.. which I HATE since a long time... has given me IN WRITING that there is no due... she refuses to even check and says as per OUR records ur payment is due... n now ur complaint will be closed.!! Any help will be appreciated... Need advice on filing legal complaint

I am a Tata Docomo GSM Prepaid customer, I've activated caller tune for a monthly rental of Rs.36/- and song selection charge of Rs.20/- I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune. Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (198) and also mailed them [protected]@tatadocomo.com but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune. my number is [protected]. Previously i have registered a complaint in this page but their reply for that is as quoted "Dear Customer, As per the discussion over call, regarding the promo for caller tune service we would like to inform you that as per TRAI guidelines we are unable to deactivate the promo before the song. For any assistance mail us at [protected]@tatadocomo.com. Thanks and Regards, Customer Care Tata Docomo." But as for attachment shown below the same company ( TATA DOCOMO ) has resolved the same problem for the other customer who posted the complaint in this page . Then what is the problem for them to resolve mine??

I have ported into TATA DOCOMO last week and ever since I am not able to use internet continuously. When I called customer care I was informed that the internet gets disconnected after every 40 minutes as a timeout policy of the company. I agreed to that but after the timeout period, I am not able to connect back to internet. It takes 15-20 minutes to me to connect back to internet and again getting disconnected after next few timeout time. This is very irritating and I called customer care atleast 10-15 times and every time I was told to restart packet data, restart phone and all same set of instructions. Fed up with this I mailed to [protected]@tatadocomo.com and I was told that the problem would be resolved in next 48 hours. The problem has not yet been resolved. Whenever I call customer care, they simply refuse to raise a complaint saying that they don't find any problem with my internet. Whenever i call customer care I am again told to follow same stupid steps of instructions and assured that net would work fine. Still it takes me 15-20 minutes to connect back to internet everytime after the timeout. This is very annoying and can lead to serious problem while doing any online transaction when the net is disconnected. I have written mails, called customer care but nothing seems to help me out in this regard. Please help me.