Tata DoCoMo Complaints & Reviews

I would like to say TATA Docomo - The worst service provider in Karnataka. Why I am saying is Those fellows are playing game with valuable customers. Recently ported from Reliance to Tata Docomo Postpaid and they are showing me Hell. They debarred my Outgoing calls due to the address verification. I promised, Nobody came to my house for the verification and that bloody given wrong information report to the DOCOMO. I completely fedup with their customer service nobody is taking responsible. One guy awesome response even though I am using docomo from last 25 days. He is replying he didn't find my number in their data base So Funny !! Mailed to DOCOMO Representatives : Excellent Worst Service !! Nobody came to my house and you folks are disconnected my connection for outgoing calls and the customer care version is superb!!! They will say not recoieved documents so outgoing calls debarred. For single problem Multiple Answers !! Wow !! What a worst service. Explanation : Worst Service, Just three weeks back ported from other network for postpaid connection after activation with in 10 days my outgoing calls are debarded due to the address verification !! Surprise..No fellow called me..no fellow came to my address and they said I am not ther in my address, What a worst service Docomo Is providing man..when asked to customer care they will say documents not recieved and when I see my messages in inbox mesage from docomo..Address verifiacation failed, so connection debarred. Which reason I believe. This kind of pathetic service docomo is providing to customers..Worst Docomo.. My Number :[protected]

hii i am bharti n my no.is [protected] i recharge my no. by rs 110 on 5th of nov.after the commitment of full talktime by c/care persons three times but not getting full bal.till now n got only rs.94...i want my rest bal.of rs 16 soon plss help me early...it happened with me so many times...

Dear Sir, My Mobile No : [protected], Place : Renault-Nissan, Mahindra world city, chennai Daily, I am getting 10 to 20 missed call messages, stating you got a call 3 times and send message to Number (service no) to get first 3 missed calls, cost:1 Rs. My concern is, I am not getting connect with my friends due to improper signal in my company(Company mistake).In this case, Since i am loyal customer to company, I should be provided that missed call history when no signal with free of cost... In the places where company is unable to provide good service, company should support customer opinion To make them more satisfied and To be with the company in future years. Please keep some curtsey on customer and make him feel happy with your service. Thanks In advance for your positive response. K.Mahesh [protected]

dear sir, i am using Tata Docomo GSM network and my mobile no. is [protected] on the same no. i lost rs. 24 on 3rd November, 2013 without any kind of service. Then i called in customer care for 3 times but they didn't give me satisfied response and even didn't note the complaint and cut the call. So i want refund of this balance. Please help me and thanking u in advance.

I am using TATA DOCOMO postpaid number. I put request on post paid to prepaid change in Oct 12. Till now it didn't get changed. I cleared my current and unbilled amount when i raised requested that time till now it is not getting changed but bill generating. I calling daily and spoke to customer care they are telling it will change tomorrow or else they are telling not pick phone. You can not solve my problem please close my photon. My TATA Docomo Number : [protected] Ac number :[protected] Complaint Number :[protected],[protected],[protected],[protected] Name : Anil Kumar My Mobile No. : [protected]

I want to log a complaint against this number - [protected]. Would you please verify where this number is from and belongs to which identity because from last two days i am getting abusive calls from this number and the caller is not identifying himself. Also i want a strict action should be taken against the user of this number as this person seriously lacks manner and etiquette. Thanks Subhit Temley

helooo sir, i m upendra kumar ray and my tata photon no [protected] . i have taken tata photon befor three month
according to plan 10 gb data is creadit at the purchase time and 1 gb data would be creadit at each month upto 4 times but whenever i called to customercare they told me i[censored] reacharged above 250 then your 1 gb data will be creadit and i have recharged with 299 but 1 gb tata will not creaded and now i m talking to customercare they told me that your data will not creadit becouse u will have to minimam recharged with 375 as wall as ur all extra data lost deu to miniman recharge .
it is kind of cheat from customer
so finally i have to humble request to you that plese take a right action on this case and try to refund my data as well..For evidence u can check my previous call details...

Best Regards
Upendra kr. ray
([protected])

Dear Sir, I Aravindh ashok from kollam using the portable mobile no [protected] from tata docomo, last month I changed my handset into a smart phone and change my postpaid plan also.. into 195 to 249...because... need GPRS service of the connection. Also I start a special connection of 99 plan gprs for 1.5 gb usage. At the time of change the plan 195 they also cut my 99 plan for gprs.. without notifying I used my GPRS as usual in my mind i got 1.5 gb +200 mb free. But now tata docomo raised a bill of Rs.3220 + for gprs and late fee chg etc etc...(late fee for my payment of 600-150 discount = Rs.450/- already paid on time.. but they dont lesser the amount so I can't paid) So I need to provide my actual bill of Rs.249/- + gprs plan chg and tax only...I do not need full GRPS without plan chag...I several time appear docomo for the same but no need... so please put these matter as serious and help me..the payment period is exceed..but they not give me any suitable replay...pls sort out the issue and advise a suitable replay tks aravindh [protected]

Hi All, I purchased the Photon 3G dongle [protected] on 23rd March, 2013 in scheme 2500/- for 3 months. After completion of 3 months, I got it converted to prepaid with proper confirmation from Customer care and Showroom that there are no bills pending and it is safe to migrate without any charges/penalty as my 3 months duration was successfully completed. Confirmation was made "3 times". However after completion of 6 months, I suddenly got bill of 1824/- mentioned as other charges. I was shocked to see how can they send a bill to prepaid customer. I registered my complaint 2-4 times where I was ensured my bill has been cancelled. Still my bill was shown pending. On again registering complaint on 1st Nov, I was ensured that my bill will get cancelled in 48 hours. But got no calls, nothing in 48 hours. I called customer care after that where I was shocked to hear that there are no people right now to handle urgent requests and was asked to mail and wait till they respond. Today I got call from them, where a rude lady talked to me very indecently. She made some strange arguments like you transferred your connection before 6 months and have to pay these charges. I asked her why this was not mentioned to me when I inquired 3 times before migrating to prepaid and why this was not mentioned in any of the bills that were given to me while purchasing and where can I find this information. She was speechless. She told me these charges exist and have to pay them. When my scheme was postpaid, I had plan of 850/- while I was recharging for 1200/- after getting it migrated. So definitely I was paying them more than postpaid one. Can someone please explain why should I pay when I get it confirmed from their people only. They show ads like no hidden charges but they exist in reality and that too of high cost. Sometimes they ensure that bill has been cancelled and sometimes make invalid argument. I am not happy now with their services as this issue happened while I was previously. I have lost my faith and trust on Tata. I am not sure this issue will get resolved or not but unfortunately its customer who has to bear all this. Thanks, Jatin

my mobile number is [protected] and my name is zubair ahmed . i had recharged with online recharge of tata docomo with a special recharge of rs.35 which was successful but not yet activated. the transaction Id is MCNB[protected] and recharge was done through internet banking canara bank BILLDESK-MCNB[protected]-TATADOCOMO please do the needs as soon as possible. yours truly, zubair ahmed.G

Sir, i am ranjeet prasad from dhanbad jharkhand, my mobile number is [protected] today i recharge my number with rs 148 which give me 130 talk time and 1 gb internet data, now sir i have been charged extra rs 95 data plan, but no data is added to my number so kindly refund my 95 rupees or give the 95 rupees data, which is around 650 mb data. Thank you, regards.

Tata docomo prepaid service has turned out to be very funny because it is cutting off customers on its own. On 30th oct, 2013, I received a message from Docomo that resubmit your fresh photo and documents within 48 hours to continue services. On 31st they sent a similar message to submit within 24 hours which made me call in the call centre. They replied that there is no need to submit any documents - call no. [protected] (which I took as a proof of the call conversation). They have cut my services since 1st of nov, and when i call them to clarify from a different no ( as my docomo no is not working ), they say that my No. [protected] doesnt exist in their customer list!! I just feel that if I had known earlier I would have chosen a better service provider by MNP!

Despite our several request time again and again, you still are trying to steal money from our Prepaid phone number [protected]. This time Tata docomo has stolen over 70 Rs in one shot in past 2 days with 2 ridiculous service that we will never need in this life. Who the hell need your VAS named Vaastu and Greeting service . You guys have activated the services without our acceptance . See the trailing mail which I written at several occasion against similar fleecing act by TATA Docomo. Please deactivate the VAS services and return our money before we think of MNP and taking other actions. Regards Kamlesh Kumar Alternate number - [protected]

Hi Team, This is Dasharath Kamble. I am using Tata Docomo Postpaid mobile corporate customer plan. Mobile no [protected]. On 24 th sep 2013, I requested to Tata docomo to activate '3G [protected]@300 MB' add on data pack which has 99 Rs monthly rental with 300 MB free data. No other information is provided by Tata docomo for rate charges to me for this add on data pack. I used only 272 MB data which is free in 300MB as per add on plan and deactivated that add on data pack in same month. But in Oct 13 Bill Tata Docomo has been charged me 2745 Rs just for 272 MB mobile internet data. Initialy tata docomo advised me incorrectly that there is 300 MB data free with 99 Rs monthly rental and then they applied incorrectly huge charges 2745 Rs for just 272 MB mobile internet data usage. This way Tata docomo has done unfair action with common man as me Please help me with this.

Dear Sir/Madam, I am using a Dual SIM handset mobile - Micromax A54, it contains one Airtel sim which i took in AP, and a Docomo SIM which i took in bangalore, the airtel sim works fine in AP and even in Bangalore, but the problem here is with the docomo SIM, it works fine in bangalore. but when i enter andhra pradesh, it shows no signal, and displays "no service" message, please help me with this problem. Thanks & Regards, Chandrakanth

Dear Sir/Mam, I am a resident of Pune. I had taken Corporate Connection of Tata Photon 3G dongle with 10GB unlimited plan. in INR 2700 on 16th of Oct 2013, from one of your agent (Mr. Milind - [protected] - Email Id : [protected]@gmail.com) on basis of following 2 assurances, 1) Availability of 3G range at my home - He confirmed that it is available. 2) If no 3G range is available then he will cancel the connection and return my money back. Please find attached receipt of the payment along with details. The CAF No is[protected] and my sim no is [protected]. The connection was activated on 18th Oct. Unforunately while taking, I was told that there is 3G range available at my place (Chikali) but there is no range of 3G at my place, which i verified by connecting the device. I gave a complaint to resolve this network issue to customer care (Complaint No[protected]. I was told the issue will resolve by 22/10/2013. I was informed by tata docomo customer care that there will be no range of 3G at my place, so I can cancel this connection. The request number for cancellation is[protected]. I am told that cancellation will take 15 days and money will sent through cheque within 60 days, but no mention of how much money will be refunded. Please let me know the amount that will be refunded. I was also told that the device you have to return to the agent from whom you have taken and take device money from him. I contacted Milind and informed the same. He said he will give me the amount on 23. On 23 rd he told that he will give me the money in the evening, but he didn't turn up. Later the next day (on 24th) he said he will be coming on 25th and give me my money in morning but again he didn't turn up. I called numerous times but no response from him. Next day again, i called him many times out of which he picked one call and he gave me the dealer's number ([protected]). I called the dealer and he said that he is out of station and will be available on sunday and asked me to send the agent to him. He will return the money. I called Milind and informed him the same. On saturday(26th Oct) again i called up dealer and confirmed and I asked milind to go and collect the same. From Sunday(27th Oct) i am trying Milind's number and he is not receiving and has kept his number not reachable since yesterday (Note : Today morning i called him twice for which ring went through but was unanswered and later it was not reachable). I communicated this to the dealer, but he said that the agent should come to him with the receipt. Request you to do the needful ASAP. Note : Wrong commitment and uncredible behaviour by the agent is going to affect Tata Docomo credibility. Request everyone to be careful with tata docomo plans and agents. Thanks & Regards Ajay Omprakash Tiwari Tata Consultancy Services Rajiv Gandhi Infotech park, Phase 3, DLF, Pune - 411 057, Maharashtra India Cell:- +91 [protected] Mailto: ajay.[protected]@tcs.com

Here are the plan they say are Unlimited: 899 Plan and 1299 plan: Check this. I suffered alot with this very technical Planning: as these will not be told to you while taking the plan. You will be knowing only when your service will be desconnected. 899/1299 Unlimited plans: 1. They say if you call more than 300 times a week this is commercial usage and your number will be disconnected. 2. If you exceed 700min a week which is around 11.66 hrs then this is commercial usage and youor number will be disconnected. 3, If there is less than 15 mins incoming calls to your number then this is commercial usage and youor number will be disconnected. Now tell me if this is really a unlimited plan? Please note being psotpaid plan taxes will also be included in these plans? I pay more than 1000 per month and from past 20 days I am facing the same issue. Please check my post "Tata Docomo 899 plan-completely Unethical on this site and you will be aware of this issue." They wont even accept your connection closing request before you submit your bills. Once bills are done they will say DC will take 7 days and 15 days. In between these days they will chage you for prorate which is per day chrages as per post paid and again they will say you to pay these bills. Please tell me someone how to tell them that this is not good that you write Unlimited plans and you say these policies.

Dear All

My Tata Photon Number -[protected], i use to make a complained Regarding Network Problem on my tata photon 28/10/2013, i am complained in Tata Photon customer care Complain Number[protected], They are not Solved my complained and closed that complain, and There Customer Care and Technical Staff are Providing Very Pathetic Service, this is the second time I am making complaint in consumer very radicals. I use to visited in Tata photon. Oregano (w) gallery technical staff was not present very pathetic Service.


Thanks & Regards
Rahul

Dear sir, Myself Rajshekhar R Nadar purchased a postpaid connection from TataDocomo [protected] in the month oct 2012 from last year i am facing the problem like At the time of purchase they told me you have to pay Rs.850/- as security deosit but after verification they have taken Rs 1350/- as deposit amount i have received receipt of Rs.850/- from the store I am taking follow up for receipt of Rs.500/-from last year They told it will reflect on bill as a deposit amount on your bill but now its showing only Rs.850/- Remaining Rs.500/- taken by staff or store without bill Store At Ulhasnagar camp No.4 pin 421004 Staff Supriya [ Transferred to kalyan branch ] Verification Team Member Anil Total paid Rs.1350/- Receipt received Rs.850/- Difference Rs.500/- So pl help me to solve the issue

i have done an online topup of rs 20 for my mob no:[protected] using oxycash-corporation net banking.
RS 20 have been debited from my account but the recharge was unsucessfull.

CORPNETBANKING REF NO:[protected]

PLEASE TAKE ACTION . HOPE THE QUERY IS SOLVED SOON.