Tata DoCoMo Complaints & Reviews

On 18/11/2013 I did a special recharge of 49 which was to reduce call tariff to 30 paisa per minute and on 21/11/2013 i did a special recharge of 123 to make free on-net calls but after recharging 123 special pack 49 was not working and it costed me alot for outgoing calls so i called 121 docomo customer care at around 7:15 pm and they told me that it is a peak hour so i will be charged as per base tariff and if i will face the problem after peak hours then i can call and lodge a complaint and when i called after peak hours twice my call was picked and after i conveyed they disconnected by avoiding me and after that twice i called around 11pm and 2 guys picked and they simply rejected me and they didnt helped me one them didnt cooperated and gave me harsh and bad behavior and simple disconnected my call.I had recharged special pack of rupees 6 for sms which have to cost me 0.08 paisa for each message and on 21/11/2013 at 12:13 AM they charged me 1.5 rupees and when i asked they replied that as per govt rule 1st msg will be charged as 1.5 rupees but on 20th nov 2013 i was not charged 1.5 ruppees for 1st msg i was charged as per sms plan 0.08 paisa and as per i am acquainted there are no such rules if you have a sms pack and here they are setting up there own govt rules.
same issue i faced on October 2013 and situation was that i did a recharge of special pack 129(30paisa per minute for 90 days) and special pack 123(free onnet calls) and 129 didnt worked so i called and they gave a refund of 120 on 5/11/2013 and they told that 129 will not work with 123 and i asked since past 2 years i am doing recharge of 49 and 123 so will that work they suggested yes i can do a special recharge 49 or 45 with 123 to avail both the rate cutters i.e 30paisa per minute for offnet and free local onnet, so as per there guidelines i did a recharge of special pack of 49 and 123 and when i faced the same issue they are not accepting my complain neither they are behaving well they simple treated me as a stray dog, one of the guy argued and told me that i havnt recharged 123 pack and really he treated me badly so i am attaching the photo proof, i need help please help me for refund and action to provide good customer support for tata docomo.
I am Docomo prepaid customer bearing no.[protected]

Dear, Sir I have Two times Requested In Tata Docomo Shop 1) Apri 2013 and 2) May 2013. now stiil today company not cancelled my connection Request no.[protected]. so I very trouble. And customer Executive not proper Respond. I will complain against TATA DOCOMO And no gived in righting Document. Thanging u Rajiv C Bhagat

Dear Sir/Madam, Good Evening myself Pankaj Chakrabarty & my Cell No is [protected]. Today on 21/11/2013 at 12.39 & 12.43 P.M. some one guy from TaTa Docomo customer Care Service threatening & pressuring Me to pay my paid Photon Plus Bill which I paid on 30/09/2013 at 1.16 [email protected] It's transaction Id No is 3021351. Please do the necessary action against the above Cell No's [protected], [protected] & [protected].If it's not possible by You then I will complain it to TRAI. I need quick action. With Thanks.

Sir , I recharge my TATA Docomo card for Rs 666/-. on 26 Oct 2013 for 28 days. He stoped 25 th day (Today). Please clarify the matter and do needful action. I contact so many time to custemer care, they lift and cut the call and also engage of every time. Thanking you Sir,

Opted for Tata Docomo 3G Wireless broadband data plan under corporate user. Its one of the worst experiences I ever had with any of the telecom service providers. It started with submitting of documents (19th Nov)- Gaurav Pandey (GP) don't have proper info about different documents needs to be submitted and committed service will get activated within 24 hours (by 20th Nov evening). Though he never issued new device/dongle and requested to use his as there was some issues, I agreed and when called up services desk [protected](on 20th Nov evening for tele activation), reps say 'address and/or reference verification is pending and will done within 24 hours'. So, to inform what i'm going through called up the GP(and explained what I got to know from Cust Reps), he committed 'Service will activated within one hour'. When I tried around 10 PM neither service is activated not GP was picking up the call. When I called service desk in the noon (21st Nov), still i'm pending with 'address and/or reference verification is pending and will done within 24 hours'. So to inform when i called GP, to my amaze he is saying confidentially that 'Service was activated yesterday evening'. Due to over commitment and undervalued values they served to me I lost a day of online training (which cost me around $499 and non recorded). I'm end up paying them and taking granted for free ride.

I am unable to call the toll free number 000 [protected] form my Tata docomo prepaid mobile - [protected]. Please resolve the issue ASAP. ihvae already provided a complaint but it was not resolved. I got a call fomr cutomer care that my issue will be resolved in 24 hours, but it is not resolved even after 5 days. Please do the needful.

Complaint regarding mobile tower installation against the land of Sri Om Prakash Singh and Jay Prakash Singh s/o late kannai Singh At-baralota, post-daltanganj college, ps-town madhininagar dist- palamau 21/11/2013 With due respect, I DEEPAK KUMAR S/O SHRI INDRANATH RAM At- pandeypur, post-Dehariya, Dist- Palamau. I have a land near mobile tower I cannot do construction as yet due to mobile tower radiation. I want to register a complaint against a mobile tower installation in the residential complex where they have installed a mobile tower on the land without the prior notice of the society. When the tower was installed, no approval was taken from the neighborhoods. The mobile tower is installed at a low height and as per Supreme Court ruling; such towers are illegal and should be removed. Further to this, a large power generator is attached with the tower to supply uninterrupted power in case of electricity failure. This generator produces enormous sound which becomes unbearable especially at night time when everybody is studying. Although there are no sound generating power generators are allowed after 10 PM but as this is attached to the tower, it switch on automatically as soon as there is a power cut/failure. As this pose major health risk to children and old people continuously exposed to the harmful radiations being emitted from the tower and noise pollution it spreads day and night, I am raising my voice though you to help us maintaining the healthy environment around us removing this tower from the residential complex. Mobile phone and towers emit electromagnetic radiation having health effects which can be divided into thermal and non-thermal. Thermal effects refer to heating effect which you observe if you hold the phone for long near ear. Non-thermal effects on the cells gens and the DNA and are more harmful than thermal effects. Excessive use of mobiles can lead to headache; sleep disturbance, lack of concentration, memory loss, tinnitus and increased risk of brain cancer. Having mobile tower in our neighborhoods can also pose health problems like severe headache, sleep disturbance, constant body pain, memory problems, joint pain etc. The more severe health effects noted include infertility, miscarriage, neurodegenerative disorders, heart problems and cancer. Children are more vulnerable due to a developing immune system and thinner skulls which allows radiation to penetrate deeper. Women run risk of health problems like hormonal imbalances, miscarriages, breast and ovarian cancer as they tend to spend more time at home and are exposed continuously. There are several national and international studies where scientists have found a strong correlation between health problems and exposure to microwaves from mobile tower. Please could you look at this complaint and escalate it to the right channel for proper action. We are suffering ADVERSLY, kindly help me with the regulations for installing the tower and what should be done to make sure that tower is removed. So please help us to come out from this complex situation. And my dreams come true if you please accord me the assistance. Please consider the matter seriously. Hope you will be kind enough to do this favour. With so many thanks. (DEEPAK KUMAR) S/O SHRI INDRANATH RAM AT-PANDEYPUR POST- DEHARIYA DIST- PALAMAU

My Outgoing calls have been barred multiple time. I have submitted the documents 2 times in the past 14 days. Still there has been no action taken from the customer care. They have no idea as to why these call are being barred. They tell me that its from the Government's side. How can the Government do that. I am shocked with thier reply. There is no one to help us regarding this. The manager is never there in their customer care centre. the employees working there are least bothered and always tell me to come next day. I have been to their relationship centre daily from the past 14 days and everyday they tell me to come next day. I have more than 300 balance in my account. I can't even do MNP. I have been harrased with this whole thing. From the past 4-5 years I have been using the Tata docomo number. And thus call barring thing has been happening every year whereby they just stop all outgoing calls without informing. Their customer care centers are even worse. they are least bothered about the customer and they blatantly say come next day as we have no idea about the issue. I have been to theier Kormangla Customer Care so many times. The manager is never there to talk to. The employees there are of no use. I want my issue resolved as ASAP. I have wasted a lot of time in this. I have to leave my office everyday to stand in queue in their center to get the problem resolved. And when my turn comes up they ask me to fill the form again. I mean is this is joke.

I was using a post paid docomo number since the past 3-4 years. I had diverted my docomo number to my other air tell number and was using the docomo number only for incoming purpose paying the minimum rental bill every month which was ₹325/month. Suddenly one fine month my bill exceeded ₹2000. When I asked the company why, they said that I was charged outgoing rate on my docomo for diverted incoming calls received. My number was always switched off and in my itemised bill my own airtel number was reflecting as outgoing calls. I called them and mailed them but they did not waver off the false charges . I was not informed about charges on diverted calls policy by the company. I felt cheated .

Respected sir, my name is harpreet singh. I am from bulhowal dist hoshiarpur, pin 146113. My village in about 14 km away from hoshiarpur on tanda hoshiarpur road. In hoshiarpur, there is 3g network of tata docomo.i have seen speed of tata docomo's 3g speed. So we want 3g network in our town. My town is heart of in our area. There are all facilities available.but due to problem of 3g network we face problems. With ur contribitution, we will be profitable deal. Your network popularity will increase and convenient for us. So please submit our request. Thanks. Vpo.bulhowal, pin 146113, disit, hoshiarpur, state punjab.

I am a new user for tata docomo
My mb no is [protected]
I heard on 121IVR thr ia 1000sms in 29
Thn aftr i activate scheme frm 198
Nd i get 400sms only in 29
Ivr settings thr is 1000sms bt in actual i get only 400sms
I want my balance return

Dear Sir,

I am using Tata Docomo CDMA service. On the basis of their email saying that if you charged Rs.144 you will get 375 talking time on local minutes. Accordingly, I have recharged Rs.144/- and the validity is only 24 days. After recharging, I have got message that you can make calls upto 375 local minutes free. After 3 days my balance was Rs.338/- once I made call in the afternoon around 3:00 clock. After sometime I have called another guy and my call got disconnected in between informing that your balance is only 72 paise. How it can be? Tata Docomo offer is mere an eyewash to the public. Please look into it and avoid such type of fraud from this company. You please look into this issue and sort out and compensate and save the public from this fraud company Tata Docomo.

Request your immediate action will be highly appreciated.

Thanking you,

Yours faithfully,
A. Krishnakumar
[protected]

Dear Sir/madam

I have 3 complainants

1.I have activated the call tune on august 2013 with offer price for 6 month (120 Rs) but 12 NOV-13. DoCoMo taken 20Rs charged, i asked to company they told different information

2.As per sms I have called to caller tune toll free no :543211 it available in Hindi language only so I cut the line its taken around 3 RS charged

3.i have called to many times to customer no 121 its seems busy, i am unable to conatct customer care officers

one more information we are receiving many unwanted calls from DoCoMo company

hi i have made a recharge of rs 129 through freecharge.in for tata docomo GSM gujarat circle i want 1 gB 3G data but they do normal recharge instead of special recharge and i received topup recharge i found that there is no option to select special/normal recharge on this site. then why docomo allows them to make a normal recharges. what's my fault? 2. i can only make a one call in Customer care. when i tried to multiple time they told everyone is busy they put the phone without giving me the satisfactory answers. 3. they are not ready to lodge a complaint. 4.they told they cant help. if they say this is 3rd party's mistake then why they allow them to do the same and where's my mistake in this scenario

That had to be one of the worst morning-mare when I found out they chose to remove my balance unknowingly. Few days ago, I being unaware of my data plan duration getting completed, they charged me 79 rupees, totally fair. As I need internet because I run websites and I need to interact with users all the time. I used my brother’s cellphone to recharge my phone through online Tata Docomo but their recharge page had some issues so I could not recharge my Docomo. So I used PayTM, the other website I use frequently for recharges. I chose to recharge with 499 Rs/- which offers 500 Rs and 2GB 3G data. Fair deal, right? But hold on, story unfolds in weirdly uneconomic way. I got 441 Rs as balance so I inquired with Docomo and they said, I needed to choose special recharge. What the hell? How can you set double standard for a single recharge? And what weird about this 441 Rs balance can be measured by below figures: Recharge Amount / Balance Amount: 100 / 100 120 / 120 150 / 150 And any other amount more than that, you will get more balance than the actual amount you recharged with. So why did you set 441 Rs balance for 499 Rs? Because they knew this was one thing to rip customers off when they hurriedly choose a wrong option. This could be such a small issue for everyone but I am sure company is looting thousands of customers this way and must be earning hell lot of amount and believe me I am going to act legally on it as they are playing with ethics in business. So I asked them as I didn’t use any balance and I planned to use 3G with Docomo only and I use my balance rarely, so please transfer this to that thing. So, the guy bluntly refused to give me that 3G data. I had to get 3G so I then go to Paytm again and recharged with 129 Rs for 3G data for 1GB. Now, its been only 2 days and today noon, when I checked my balance after using 2 sessions on internet, it says, I have only 19 Rs balance whereas it should be 400 something. I mean, what the hell? Now, I call them and they say, first 353 Rs and then 33 Rs were deducted from my main account whereas I already had 8 MB 3G data remaining in my free data left. When I asked, why did you charge me instead o[censored]sing my data? They say, I had multiple windows opened in my handset? Oh, hello! What did you say. multiple windows? You mean, you have been monitoring my mobile? This is against privacy. You people are also removing my balance for just anything. Also, interferes my privacy. How can you breach privacy conduct? Tata Docomo, you are in big trouble over these 3 days incidence. And have I mentioned the worst ever connectivity inside residential homes? I think, everyone knows about it. I am somehow stuck with them but I will soon be releasing from their prison as they know what do you browse. People, stay away if you do not want your privacy to be compromised. Also, if you love money and do not want these companies to scam you.

My Tata Docomo mobile number is [protected]. In my area there is a network problem since 20 days. I lodge a complaint also at customer care and they replied that it will take 30 days to resolve the problem and they said that we are working on it day by day improvement will be there. But i found that day by day connection is getting more worst and i am unable to receive and place the calls. Then i made a request for disconnection of number and customer care replied that ok your request has been taken and your outgoing will be bard with in 3 days and incoming will be bard in 7 days and for this request number was[protected]. I waited for 4 days and then called again and asked them to tell me the status and customer care guy talked to me soo rudely and told me that we haven't received any request from you for disconnection. I gave him the request number and he said this is for network complaint but i said no i requested for disconnection. He said sorry you have to give the request again.I made again one request[protected] and still no response. I am unable to place calls properly and unnecessarily i am giving the rent.

your customer care service is really worst. First of all we will not get option of your cu]stomer care service properly from your toll free no's. even if we get the option recorded voice says all our executives are busy serving others. If they are busy then they need to ask us to wait in line. Instead they will cut our calls. I dont understand if they are thinking their customers as fools.when we choose some other language as our option they forward call to some other language executive, he will say he will forward. some where in the middle you will be lost.
also the customer care executive will not log complaints for our grieviences.finally they will not serve their customers properly.
It is not proper service ethics

I had done the internet data usage plan of 126rs whose validity date is 26/11 and still the remaining data usage is 15.29mb and still 90rs of balance was decucted from my main balance on the name of internet usage. so i want my balance refunded as soon as possible because it is not at all valid to deduct the balance even the internet data usage is free. I have attached the screenshot depicting the remaining internet data usage. Do refund my balance or else i will further complain to the higher authorities. Mob no-[protected]

hello sir on 10 nov 2013 i recharged my tata docomo number by Rs 32 it is a pack for cheap onnet calls. and today on 12november2013 company is saying ur pack will expire on 16nov2013 .. but its vality is 56 days they are not helping me my number is [protected]

im receivin mms from 54334 when i delete the mms i receive another from same number within few minutes.
i havnt subscribed for any services still m receiving those mms.
plz do help n stop that number from sending me mms .
plz forward me details to [protected]@gmail.com