Tata DoCoMo Complaints & Reviews

Hi, i'm a tata Docomo customer . I'm not able to call my Latvian friend. But I can receive call from him. When I dial the same number, it says "the number don't exist". Latvian friend's contact: country code : +371 Cell number: 29341xxx

Dear Sir, I am post paid customer of TATADOCOMO.I had opted for Tata Docomo through portablity in the month of May 2013 considering that it has got brand name and internet services are good (Mobile No [protected]).Ever since I got this TataDocomo there was issues with internet services.I had registered complain on customer care no 121 many time but no concerete solution was offered.Again I raised this issues with department time and again.I was assured that since I am not able to fully utilised my Internet pact of Rs.99 having 1.5GB data, I shall be refunded amount paid for it in previous month.Further I had word with your department that since I am not able to use internet facility due to weak signal, I should be given another plan.I was informed by tata docomo that I can use plan of Rs 50 having 500MB data.I had accepted this offer.However I came to know through subsequent bills that my internet plan was deactivated and no new plan was activated as agreed by tatadocomo.I was told to pay Rs.1500(Approximately).I think these are inordinate charges lavid to me.I had received a call from tatatocomo where in it was agreed that I have to pay Rs.545 in settlement.I said I will pay this amount but I want this statement in writting since I have been talkiing to tatadocomo about internet issues through call and nothing has been done.Further I am shocked and saden by the treatment of your customer care executives and their false promises.My outgoing services has been discontiued.I am having ailing father at home and he is lookafter by my wife.I am willing to port out again and settle the issue amicably. Further I have seen that My current bill for the month of Oct 13, which is around Rs.1500.How can this be so high when I am not using my no at all.I hubmly request you to look in to the matter.

Hello my name is parth shah.. . I'm from Surat, Gujarat... My mobile no is [protected]... 2 days ago the company of Tata Docomo cut my 44.80rs. For extra usage of internet... But respected sir every telecom company send a message for warning that the usage will be finish... But this company don't send a message than how can we got that the usage is finish? So please sir Help me for got my balance back...

I am docomo customer with num: [protected]. I got this message today morning at 10:24 am from TD-610445. The message says "Starting today, Enjoy 3G speed at 2G rates. Recharge with Rs.128 & Enjoy 1GB 3G data for 30 days. Exclusive offer only for you. Recharge now !". Since the recharge was not possible either at an agent nor on the website (many recharges are not reflcted online, such as the 750 rupees one for #GB unlimited...

You guys have disappointed me big time... What the hell is wrong going on with you people... Do you guys don’t talk to each other??

Yesterday night in process of something my connection go disconnected...

I have called your awesome tele service[protected], where all genius sitting around. I told them what is wrong? They said I have not paid the bill hence my network is disconnected..
Reason for that was my interned did not worked for more than a month. Hence I have requested for bill correction. So that month falls in between of billing date. They said pay half of the money only and later when next billing cycle comes I have to call again and do the rest of the bill correction next billing cycle... I agreed and I paid minimub amount required... which is told by your employee your service guys... I should trust them and I trusted...

Today they said I have not paid money... which is totally insane and not acceptable at all. I was in so urgency that I did not have time to fight with that educated person on phone line... He said after two hour my internet will start functioning...

It did not started... I called again and he said they said I have requested for cancellation request hence my internet is disconnected... THIS IS BIGGEST FRAUD I HAVE GOT FROM ANY COMPANY...

I and myself has lost more than 10 lacks rupees due to your blunder and I could not work for an entire day. I have all necessary proofs and I am surely going to consume court for this biggest fraud ever...

You were the guys who requested me not to cancel the request, please be with us sir.. And after 20 days how can you disconnect my request without informing me. I should have disconnected my connection that time itself. But I trusted you and that was my biggest mistake of my life.

Now I want my connection to work today and if not give me the time when it can be working. I am goiong to fight at any cost with this blunder. And I don’t want to disconnect my service

Dear Sir/Madam,
I was facing lot of problems with tata there connection at my home was just giving 44% signal on a complaint they sent a representative and said nothing can be done for this area. Initially the strength was good later on it was just 44%. When I asked to close the connection due to bad services they offered me plan of Rs650 instead of Rs950 and I used it till July. I was called up by one representative of tata who confirmed that from July onwards my Plan will be of Rs250 as paying Rs650 for such bad service was not wothwhile.

I was shocked to see the bill that they have not changed my plan and demanding good amount in there bills. They kept on generating bills and have not closed connection despite of my several reminders. I agreed to pay Rs723 and they agreed to sent a representative who never cam to my home.

Tata is not closing this connection as per me the Correct amount is just Rs1000 which I am ready to pay But company after giving several waiver offers is willing that I should give them 1500 which is absolutely Illegal.

First they are not giving good service and than they are not closing connection and than doing overbilling.

My mail is [protected]@gmail.com
Regards
Rohit

On 17/10/2013 i recharged my mobile with Rs.499 3G net pack.In this pack docomo provide Rs.500 main balance and 2GB net pack valid for 60 days.After recharging my balance was Rs.500.07 and 2GB net pack. In next morning i seen that i have been subscribed with another net pack and my balance is Rs.149.My Rs.351 was deducted from my balance for another net pack and my previous net pack was also vanished.
so please help me as soon as possible.

Sir/ Madam, I was using tata docomo photo plus internet card in aug 2012 and the performance was too bad, even after many complaints no action is taken by them to improve the internet access speed, this plan was free for two months and i have asked customer care to disconnect before 2 months complete due to poor performance and i stopped using the tata photon. however, they did not cancelled the connection and generated bills for that.. now they are sending legal notice to pay the amount this is embarrassing. kindly help to take action on this photon no [protected]

Hello,
My Tatadocomo 3g was working fine once i bought it from a local retailer nearby my place, but from past 2 months i have encountered a serious problem that it gets disconnected automatically every 30sec-1min due to which i am unable to download anything nor watch any movie, i cannot even login to my facebook account for more than 20secs.I tried to reach out to the customer care at 121 several times but they never reverted back with the correct solution to my problem, I recently visited to the retailer & he advised that its some technical problem from the networking company's end.one thing i understood is that these guys are frauds & ive decided to never go with any of their products again.Can somone please help fix this.
Thank you.

At the morning i got the message for unlimited tata to tata calling at the recharge of 97. But when i recharged they did not give me that benefit instead of this they give me talk time. That means if we do not want to recharge they give the grid of free calling and after the recharge they did the normal transaction. This is serious cheating. I lost near about Rs. 200/-. Please take legal action against the company.

Dear Sir, I have a postpaid number ([protected]) in which I Activated 350 Plan In which 450 min. STD and Unlimited Data Uses I can avail. On September 15th I called Customer Care to deactivate my 350 plan and kindly activate 199 plans And they told it will be activated from next billing. But again I thought of Not canceling my 350 plan so I called Customer care again and Request the to Cancel my previous request so I called again and they replied don't worry sir We canceled you previous request you can use same 350 plans. But from 15th October My Plan has changed and they charged me extra 300 Rs. for using internet. On 16th my unbilled amount was 317 Rs. and on 17th I got message that unbilled Amount is 498.23 Rs. +176.35 Rs. Unbilled data uses. So kindly give me clarification on this.

I have a Tata Docomo postpaid mobile connection at Pune, Maharashtra. This connection rarely works as its always out of voice/data network. I've raised complaints for this innumberable times, but the problem still remains unresolved. As a reason I feel trapped as I'm unable to reach my family members when its extremely important. My wife was in the midst of a life threatening condition when no one was able to reach me due to this Docomo Network! Now, after finishing the initial lock-in period, I want to port out from this Tata Docomo network. In this regard, my repeated requests for granting my an NOC are being neglected. I've already paid all my dues. I've finished my lock-in period. Hence, I do not understand why an NOC is not being granted to me to port out. Relationship Number[protected] - Vaibhav Patil

Hi !!! I am Ravinder Singh, from Vadodara, Gujarat. Yesterday I called Tata Docomo to get the Information about ISD Pack for Canada calling, and I was informed by a Lady Supervisor, that I have to do a recharge of RS. 21 and then I asked about the pack for Local and STD cheap calling and for that also I was told to do a recharge of RS. 21 and then I tried to do a online recharge of RS. 21 and after that the ISD pack got activated and then I tried for another 21 recharge for local and STD pack, but the recharge was done of ISD pack and not Local and STD, I tried 3 time and the result was same. Today I called the customer care n they refused to refund the amount for the wrong recharge. I told [protected]@hireindians.co.inthem that I did the recharge after getting the Information from your Supervisor and why should I bear it because of your wrong information.please help me. My Tata Docomo Number is [protected]

Hello, This is Ravindra Mehta from Rajkot (Gujarat). I am having a Tata Docomo Prepaid sim card from around last 3 years. I am having issue with sending and receiving SMS from / to my number from last 2 days. When I am sending an sms it always says "Message not Sent". And even I am not able to receive a single sms from any of the number. Tata Docomo guys says that there is no issues with the network but here most of the times I am having issues even with the incoming calls and due to that I have to forward my number to another number. I have called the Customer care several times but the issue has not been resolved from last 2 days. And I am having trouble due to not able to receive import sms from my Banking and financial related details. Please help. Thanks, Ravi

sir, i did rs 60 top up recharge at 4pm approx on 15/10/13 on my no [protected], in which i was supposed to get 6% talktime as my no is more than 1 yr old(its 1098 days old) but recieved rs 63 balance instead of rs 63.60. plz fix d issue as soon as posssible. nayan kumar

Dear Sir, I am Hiren Kapadia from surat..I have tata docomo mobile number - [protected]. On Sunday, dated 13th oct. 2013 - i recharged of 499 and get 2 GB 3G Data Plan for 2 months. On Monday, dated 14th oct. 2013 - I get message from tata docomo that i get free data plan offer by tata docomo that 1.5 GB 3G Data for 90 days. When, I checked that my recharged plan of 2GB 3G data is automatic deactivated by company and only get 1.5 GB plan autoactivate by company. which is loss for me. When, I contact to online customer care and on call on number 121/9 that told me that its as per process.. Is This a right process that autodeactive recharged plan and autoactivate free plan (which loss for me or customer). No one answer from customer care... Tata docomo forcefully activate free plan which is useless as i have better plan which is recharged and paid by me. Kindly help me out this matter. Thanks & Regards, Hiren K.

I had Complained about network problem/ no signal for my Photon + internet and four pre paid mobile phones on 04 Sept 2013 and till today I have not received any satisfactory answer from Tata Docomo. I am using Photon + internet for last three years and Tata Docomo/ Indicom Mobile for last six years but I had no complain for even a single day. For last one and half month there is no signal in my Photon internet and all my mobiles have the same problem. I cannot talk on mobile and surf internet from my residence. For last 3 years there was no problem and now I get a reply from Tata Docomo that my residence falls under weak indoor coverage area. One and half month before I had perfectly healthy signal, I think some thing is wrong. As per them they dont have any solution to my problem and they cannot return back my money also. I have written them atleast 10 email but in every mail they repeat the same statement that my residence falls under weak indoor coverage area and they apologies for the inconvenience caused me you due to network problem in my area but they dont have any solution. My Photon + internet No: [protected]. I had 100% signal for last 3 Years in my home and all of sudden the signal is zero, how is possible ? In Tata Docomo advertisement they claim Photon Plus operates at a frequency of 800 MHz which can penetrate better even through building walls and hence can offer superior indoor connectivity, then this is all false. Please help me out. Regards Dara Sherdiwala. Given below are some of the email answer given by them.In each and every mail they have repeated same thing without giving any solution.: From: [protected]@tatadocomo.com<mailto:[protected]@tatadocomo.com<mailto:[prote...⇄ omo.com%3cmailto:[protected]@tatadocomo.com>> [[protected]@tatadocomo.com] Sent: Monday, September 09, 2013 3:18 PM To: Sherdiwala Dara Subject: No signal in Photon+ and Docomo phones ~~M15392762 Dear Mr. Sherdiwala, We refer to your email dated 9th Sep 2013 regarding connectivity issue for your Photon number [protected]. We regret for the inconvenience caused to you due to connectivity issue. As per our telephonic conversation on [protected], we would like to inform you that a complaint was registered on 4th Sep 2013 vide service request number PTCD12068011 and post reviewing your complaint we found that the area you reside falls under weak indoor coverage hence, you are facing connectivity issue. No new sites planned. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. Thank You for surfing with Photon. Warm Regards, Deepa Jaiswal. Photon Care Team From: appellate mum GSM [appellate.[protected]@tatadocomo.com] Sent: Tuesday, September 17, 2013 3:37 PM To: Sherdiwala Dara Subject: RE: No signal in Photon+ and Docomo phones ~~M15394614 Dear Sir, Greetings from Tata Docomo. With reference to your mail below, regarding connectivity issue. We would like to update you that the we regret to inform you that we have verified our network in your area through technical testing and found speed issue due to weak indoor Mobile coverage/quality issue. No new site planned. Also, please accept our sincere apologies for the inconvenience caused to you due to network problem in your area . We take feedback from customers as an opportunity to provide improved services. We assure you that we check our network on regular basis. We appreciate your valuable subscription with TATA and it has always been our constant endeavor to serve you better. Thank you for your patronage. Regards, JYOTI Appellate Desk - Tata Docomo From: appellate mum GSM [mailto:appellate.[protected]@tatadocomo.com] Sent: Monday, October 07, 2013 12:51 PM To: Sherdiwala Dara Subject: RE: No signal in Photon+ and Docomo phones ~~M15394614 Dear Sir, Greetings from Tata Docomo. As per revert from Technical team we regret to inform you that we have verified our network in your area through technical testing and found speed issue due to weak indoor Mobile coverage/quality issue. No new site planned. Also, please accept our sincere apologies for the inconvenience caused to you due to network problem in your area . We take feedback from customers as an opportunity to provide improved services. We assure you that we check our network on regular basis. We appreciate your valuable subscription with TATA and it has always been our constant endeavor to serve you better. Thank you for your patronage. Regards, JYOTI Appellate Desk - Tata Docomo

I had purchased a TATA DOCOMO gsm sim card with no. [protected] in march 2013 as a 3g data card with plan of Rs 3000 per 6 month. I was asked to pay Rs 3000 as advanced rental for this connection and that i will be provided uninterrupted 3G service for 6 months. But TATA DOCOMO shut down their 3G network in Rajasthan in 2 months. Following which no refund of my advanced rental was paid to me. I had tried contacting customer care but they wont register my complain and say that it is non refundable.People at their customer center say that i will receive a check at my address but its been months now and no check has been received .

I called DOCOMO customer care 2 days ago to deactivate my number ([protected]) - Cancellation request number[protected]. I have two docomo numbers and had asked to deactivate [protected]. But THEY have cancelled my other number - [protected] This has made my day messy. i have again sent a mail to wecare yesterday to activate my number[[protected]] they said it will be done shortly but it is not activated yet. I have only one number and that to in a deactivate state. my weekend has been totally spoiled because of this. i need a immediate action on this.

I am using Tata Docomo post-paid connection from past 2 months (899 unlimited plan). My docomo mobile no. is [protected]. I have regularly paid my bill on right time. Now my they blocked my number without any pre-alert saying that “We have observed a commercial usage pattern on this number. This is not allowed as per the plan commitment hence services will be restricted.” I am using my mobile number for personal use not for commercial purpose. As per my uses I took the unlimited calling plan and I used to call only to my family and friend circle. When I called to customer care, they are not file any complaint against it and they are not intimated in the time of taking this service. They are saying my number will be permanently blocked. I hope, my will be activated eith the help of this forum as this number is very important to me. Regards, Uday Pratap Singh [protected]