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K
kthyagaraj
from Chennai, Tamil Nadu
Oct 23, 2013
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Address: Chennai, Tamil Nadu

I got a call from Tata Docomo sales team regarding the offers in Data Card They Said Plan 650 650rs monthy rental with 5 GB of 3G internet and 256 Kbs after 5GB usage. I asked them airtel is providing 512 kbs after the given limit why don't you? They replied we won't do false promises, we will say only what we provide.. I ordered for one. The Sales rep came to my house at 7.30 Am and asked for a ID proof, since it was earlier there are no xerox shops opened so i gave him my original driving license and photo. the sales representative promise me to deliver the device and Proof on the same day and left. but he didn't came as he mentioned, i tried call him and the man who called me and said about this plan but none of them responded but any how i got my proof and a device after 1 week. After that i got a call (Welcome call) from Tata Docomo and said about my plan details They said 750 monthy rental and 4 GB usage with 3.1 mbps I queried them that while offering the card they said 650 and 5 GB they replied for first 1 year it will be like that (5GB 650) but after that the plan will be 750 and 4 GB. The person who called me doesn't tell me anything about this period of offer. More over the welcome caller said the speed will be 156kbps after the limit. i asked him the sales team said 256 kbps, he simply said this was your plan. now what i need to do? Even if i disconnected the service they already got 650 rs for the device, which will be useless for me.. While using i tested the speed using speedtest.in it shows 0.05mbps to 0.3 mbps speed. their service is very very poor i raised a complaint while i getting welcome call regaring this speed issue, now i get a mail that my complain has been resolved but still i am facing the speed issues. my tata docomo data card number is : [protected] Sales Rep Contacted me : [protected] / [protected] (Palani) Sales Team Leader venkat : [protected]
Aug 14, 2020
Complaint marked as Resolved 
View replies
Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
I got a call from tata docomo today
The caller said that
"This is your plan we can't do nothing
i[censored] want go and ask the sales outlet they provided you the photon device"

I said no i don't need this device any more..
they said its not our concern this is your plan sorry for the inconvinience
i said i will go to consumer court
they said your wish..

and after the call disconnected i got a sms that
my complaint has been resolved ...

Do the consumers here think that the problem has actually resolved?
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    U
    umakantm
    from Mumbai, Maharashtra
    Oct 22, 2013
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    Address: Bangalore, Karnataka

    I put an sms pack for 6/- through online which is supposed to deduct 8 paise per sms and stay valid for one month. the details of my mobile and payment are as follows. Customer Details Mobile Number [protected] Recharge Amount 6 Talk Time 0 Transaction ID MCIT[protected] Transaction Status SUCCESS But unfortunately docomo is deducting 60 paisa per sms. Now my question is whether that sms pack is active for me or not. If active, why do I have to pay 60 paise for sms again? I had already complained to docomo (no M[protected] about this but got very irrelevant answers. I believe while tata docomo is a good company but its employees are quite irresponsible and try to cover up their mistakes.
    Aug 14, 2020
    Complaint marked as Resolved 
    View replies
    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.
    Reply
    Hi Sameer,

    You are creating more questions for yourself.

    First of all, I have not activated other SMS plans. If you have activated another SMS plan on my number then it is not justified to keep your plan and reject the plan I selected and paid for.

    Secondly, If your activated plan is so strong that it does not allow other plans, then you should have not shown other plans on your online recharge screen. Your online recharge screen clearly says that the options are valid only for the number I enter. After I select and pay for an option you cannot just grab the money and say that the option is not available for me.

    Umakant


    -----Original Message-----
    From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
    Sent: Wednesday, October 23, 2013 6:53 AM
    Subject: RE: Recharge Confirmation from www.tatadocomo.com~~M16007517


    Hello!

    Greetings from TATA DOCOMO

    This is with reference to your email dated[protected] regarding SMS recharge concern for your TATA DOCOMO Mobile number [protected].

    I regret for the inconvenience caused to you.

    I would like to inform you that I have verified our records and found that RC.6 SMS pack which you have done on[protected] was successfully updated in your account with the benefits of all local and STD SMS @ 8p/sms valid for 30 days.

    However, kindly note that as there are two different SMS plans are active on your number due to that you are getting charged for sending SMS as per the priority basis. Kindly make a note of the same.

    If there is anything else that you want to share with us, we are all ears.

    You can call us at[protected] or write to us at [protected]@tatadocomo.com

    Take care!
    Sameer
    Customer Care -TATA DOCOMO
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      P
      pankajsac
      from BANGALORE, Karnataka
      Oct 22, 2013
      Resolved
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      Address: Bangalore, Karnataka

      On 15-Oct, I had requested for deactivation of Tata Photon plan for Docomo AC NO :[protected] Docomo Data Phone no : [protected] But today I received an SMS that instead of deactivating the account they have changed the plan. Are we supposed to be their bonded customers? Deactivate the line immediately as all the dues till 15-Oct were paid same day online and balance on 15-Oct was Rs -2 i.e. credit of Rupees 2 in the account.
      Complaint marked as Resolved 
      After repeated reminders they deactivated the account. This happened only after submitting the complaint here. Finally no more charges were applied.
      Tata Docomo customer support has been notified about the posted complaint.
      Oct 28, 2013
      Updated by pankajsac       It has been more than 2 weeks since the deactivation complaint was filed. Also a week has passed since consumer complaint forwarded the complaint to TATA DOCOMO. But still I am receiving confusing calls from TATA DOCOMO. They are pressurising me to change the plan instead of deactivating the connection.
      The day after the complaint was posted on this forum I received a call from TATA DOCOMO that the connection will be deactivated as per my original email on Oct - 15, 2013. Also if there are any charges for late deactivation, they will be reversed.

      But still every alternate day I am receiving calls suggesting charges will be incurred and the connection is still active.
      There has been no verbal/written confirmation by phone/sms/email/paper that the account has been deactivated.

      Why does such a big brand have to stoop so low to earn Rs 500/- from its old/existing customers?
      Here is the list of few of calls received on my phone number:
      Phone Nos
      Helpful customer service: +[protected] Oct 4:38 PM [Confirmed deactivation + no charges]
      Disrespecting calls: +91 [protected] [Pressurised to change plan instead of deactivating + Forcing to redirect to deactivation dept]
      Priya - 4:30 28-Oct Tata docomo +[protected] [No confirmation on deactivation]
      Oct 28, 2013
      Updated by pankajsac       It has been nearly 2 weeks since the request was raised for dactivation of account to [protected]@tatadocomo.com.
      Also it has been nearly a week (22-Oct) since complaint was put on consumercomplaints.in.
      I did get a helpful call the very next day on 23-Oct from TATA DOCOMO customer service that no charges will be incurred for the delay in deactivation.
      I had a credit of Rs 2 on 15-Oct in my account.
      But after that I have received about 5 calls with conflicting information. They are pressurising me to change the plan and talk to deactivation department.

      Here is the list of 3 calls:
      1. +[protected] Oct 4:38 PM: Helpful and agreed to reverse any charges for delay in deactivation by TATA DOCOMO.
      2. +91 [protected] 26-Oct 5:10 PM: Pressurised to change the plan instead of deactivation. Asked me to talk to deactivation department in TATA-DOCOMO.
      3. +[protected] Priya -28-Oct 4:30 PM: Informed that customer service is still working on the request and no update/confirmation.

      Why does a big brand like TATA DOCOMO have to resort to these delay tactics to earn a few hundred rupees from its customers?
      View replies
      Dear customer,

      We have received your complaint and we will ensure it is resolved soon.

      Thanks and Regards,
      Customer Care
      Tata DOCOMO.
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        K
        khandast
        from Chennai, Tamil Nadu
        Oct 22, 2013
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        Address: Aurangabad, Maharashtra

        I am TATA Photon Plus post paid customer and my photon plus number is [protected]. To change prepay to post paid I visited DOCOMO customer center located at Nirala bazaar, Aurangabad, Maharashtra branch on 19 Oct 2013 around 10:30 AM. It was my horrible experience as one of TATA DOCOMO representative asked me to go to security guard (they use to call him Paji) and fill the form and then come here, I did the same but that representative was busy with another customer hence I decided to go to another representative who was not serving to anybody his name is Mr. Deepak. When I approach to Mr. Deepak and stand in front of his table, he was busy with his computer, I stand there for almost 5 minute and waited for his attention, finally I decided to ask him whether he is getting some difficulty in login so that he can’t attend me but he replied his system is already working then I asked him why he made me stand In front of him for so long then he made an excuse that I asked Paji (security person) to fill my form, then me and Paji replied it is not, the form is already filled then he shouted at me and used abusive language at me mean while other customer care persons intervened and made him calm and ask me to sit in common wating area. As the form was with Mr. Deepak, he started giving me the instruction for paying amount and many more things from his desk and I was seating in common waiting area. In order to avoid further harassment and physical abuse, I left the center. I am very disappointed with the way TATA DOCOMO representative behaved; instead of offering the chair to their customer they are harassing us at their customer center.
        Tata Docomo customer support has been notified about the posted complaint.
        View replies
        Dear customer,

        We have received your complaint and we will ensure it is resolved soon.

        Thanks and Regards,
        Customer Care
        Tata DOCOMO.
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          krishna074
          from Bengaluru, Karnataka
          Oct 22, 2013
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          Address: Bangalore, Karnataka

          From past few days I'm encountering frequent disconnection for 3G. When I called to customer care, they replied me that, we have implemented technically to disconnection internet after 40 mins of session to prevent bill shock itseems. I was asked for continous connectivity as I have done recharge for 3G data with my sense only. They said that it is not possible and it will disconnect for every1. I don't understand how they made it. I have asked for where they have mentioned it so that customer will be aware of it. They replied me back that, it's not mentioned any where and we don't need to mention it. Means they will charge from the customers as they like and they don't need to intimate any changes itseems. This is an unexpected situation and people should be aware of this. As a responsible, network provider need to mention this clause. But to our badness, they are not responsible itseems. Even they can't provide me continous connectivity also. The way they respond is very bad. I think that is the reason they are making 3G internet charges for less. No other network is providing for that price(not even near to them). They just earning money from customers without providing consistent network. And they know no one here can do anything to them. They feel like they are kings and can do anything.
          Aug 14, 2020
          Complaint marked as Resolved 
          View replies
          Dear Customer,

          Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

          Thanks and Regards
          Customer Care
          Tata DOCOMO.
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            P
            pankaj241286
            Oct 21, 2013
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            Resolved

            Address: Pune, Maharashtra

            HI This is Pankaj Kumar Rai from Pune. I was using 899 plan of DOCOMO. From Past 20 days they disconnected my number saying I am using this number for Commercial purposes. I am not using this number for commercial purpose. I told them if they can tell me any number I am using for the same I will pay whatever costs to them extra. I call to my home and my relatives only . This is highly Unethical disconnecting the Number . Now they say please talk to your retailer and they can do anything. They have logic saying if someone call to one mobile many times then its commercial use.. Can they tell me whom they want me to call? I will call to my family only or relatives. what is the criteria of thie . I mean this was unlimited plan they told me before I took that. They do not reply when I call them. They say system is down or something. This is completely against their brand. Please take some action against them. There are many same kind of complaints against them. My Docomo Number: [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            View replies
            Dear customer,

            We have received your complaint and we will ensure it is resolved soon.

            Thanks and Regards,
            Customer Care
            Tata DOCOMO.
            Reply
            May I know what is the Estimated time? and Also let me know the reason you did this? I am not able to call to any one. I am facing hell lot of issue because of this. But fine let is resolve this time on any sort. I will go to any level on this issue.
            Reply
            Just got call from DOCOMO regarding TRAI rules. Can you please tell me over here as I was in meeting what is TRAI rule? I want evryone to know about these rule which was not told to me anyway but still want to know about this?
            Reply
            Any Update on this? This been long time .

            Why this is taking time?
            Reply
            service is restored on my number. They told due to some system issue they had closed the connection.

            Thanks for doing the same.

            Please stop irritating people. Business is all about consumer care . You irritate one you loose 10. And also there are no such TRAI rules i have gathered information about that as well.
            Reply
            Hi I again got the message saying commercial Usage is noticed on this number and services will be restricted. What the hell these people want? This is completely wrong. This time I will approach to some lawyer if I can.
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              G
              GORAKH TAKALE
              from Delhi, Delhi
              Oct 21, 2013
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              RES.SIR, MY OWN NO.IS THAT [protected] MORE THAN 3 MONTHS I WILL CALL TO CUSTOMER CARE BUT CALL NOT CONNECT ONLY VOICE MESSAGE TO LOG ON LISTEN @TATA DOCOMO. AND NO NETWORK
              View replies
              Dear customer,

              We have received your complaint and we will ensure it is resolved soon.

              Thanks and Regards,
              Customer Care
              Tata DOCOMO.
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                M
                manoj_1719
                from Mumbai, Maharashtra
                Oct 21, 2013
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                Address: Pune, Maharashtra

                Today i.e. 21st Oct 2013 I got reminder Notice For A/c No[protected] which connection I had been closed/surrender on 27th March 2012 due to bad service then I moved to Mumbai on 29th March. Now they are saying we called you regarding the same service to resume and i told them to continue. They did call me but i did not say to continue to the same service and without my confirmation they started the same service now they charged the amount 2675 Rs which i have not been used. I have all necessary proof that says i have given request for cancellation the connection on 27th March 2012. and paid the remaining amount in the next bill. I want to launch the complaint against TATA DOCOMO for the same.
                View replies
                Dear Customer,

                Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                Thanks and Regards
                Customer Care
                Tata DOCOMO.
                Reply
                This was my Tata Docomo Number for phone : [protected]
                and This was my Tata Docomo Brodband Number: 66121373

                My Contact Number is : [protected]
                my email id : wavhal.[protected]@gmail.com
                Reply
                I would like to bring to notice you that I had called up on the mentioned contact number[protected] several times but I did not get any confirmation regarding review or re-verification about this issue. I spoke with Manager Miss. Shreya regarding this issue and she was so rude about this and I have recorded the conversation. She is tried to scare me saying you have to have pay this amount. If you will not pay then you will have to pay this amount in police station.
                I would like to tell you one thing about my Tata Docomo A/C No. I had given a request to close this account on 27th March 2012 for the Broadband and Landline as well due to bad service. I have those requests number and recording as well. After 28th March I moved to Mumbai with my family and since that I am staying there only. One of TATA Docomo call center representative told me that I had given a request to continue the service, you are also playing with personal information. If the person is not staying there how he will say them to continue the service.
                The only thing is that still I have your instrument due to your representative did not come to me and that address to collect the instrument. I have given the instrument to my neighbor to give it to your representative.
                I am not able to concentrate on my work and my personal life due to this issue. You are trying to spoil my clear Image, If you want me to send the service request number against this I can provide you to close this issue. I was the customer of TATA Dococmo for two and half years. You can check my record during this period about paying your bills. If I did not use your service then why should I pay for the same.
                This is now really serious issue for me. I have sufficient evidence to prove this fraud.
                1) I have both service request numbers with data and on mail from your end.
                2) My offer letter that says that I am working in Mumbai since 29th March 2012.

                I think this is enough evidence to prove this fraud. I really don't want to go in to consumer court but your service is provoking me to do that. I had a good relation with TATA Docomo but seems like nowadays they are not caring about relation. They are snatching money from customer to achieve the targets by harassing the customer.
                Reply
                How much time you will take to verify or contact to me?
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                  rappadurai
                  from Chennai, Tamil Nadu
                  Oct 21, 2013
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                  Address: Hyderabad, Andhra Pradesh

                  I am very much distressed because of the Docomo's poor customer service and hoping you could pop into this issue and give me peace. Kindly please go through the below trail. I have been very much abused not just by a customer service agent (Anthony) but also by his friends. 1. As per the Data act, my mobile number shouln't be shared with any outsiders. But seems like the customer service agent (Anthony) who attended my call this morning at 12:00AM(21 Oct) has given my number to his friends to use foul languages on me. 2. He had also deactivated the GPRS at 12:26AM this morning, though no request been made from my side. I have been severely disturbed on what's been going on with my account and the Docomo's customer service. A complaint (PSR[protected]) has been registered already but nobody is interested to understand the urgency of the issue. I just didn't want my contact to be visible here. And guys from docomo, please do refer to my complaint reference number I tried to reach every corner to find if someone can actually understand my issue and sort it out ([protected]@tatadocomomarketing.com ; [protected]@tatadocomo.com; customercare.[protected]@tatatel.co.in; appellate.[protected]@tatadocomo.com; Nodal.[protected]@tatadocomo.com). But in vain! I wish somebody can pass me Corporate/Jogesh Nayar's email id to show my grievances? (Though via the feedback option in Tata website, the same complaint has been sent to Jogesh, just a couple of seconds before)
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Oct 21, 2013
                  Updated by rappadurai                   ...
                  View replies
                  Dear Customer,

                  Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                  Thanks and Regards
                  Customer Care
                  Tata DOCOMO.
                  Reply
                  I did escalate the issue to the Managing Director as well as the Head of Customer service. It's all sorted out now. Thanks.
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                    mahen87
                    from Mumbai, Maharashtra
                    Oct 21, 2013
                    Resolved
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                    Address: Surat, Gujarat

                    This is to bring to your notice that I am being continually HARASSED and THREATENED by calls regarding a billing dispute with TATA DOCOMO from whom I had taken an internet dongle [number [protected]]. After a few months o[censored]sing it, .i had allready make payment for this.and i allready written application to the customer care surat to closed my connection i don't want to join more time with tatadocomo and after the 3 or 4 month also pay 1000 more without using it becasue ofen call and call upon me you pay this amount i told that person why i paid you, but i am really tired becuse i didnot used your connection then you tell me to make payment then they tell me sir 1000 Rs paid me then i solve your problem even i am not in my city then i also paid this amount form another city because i want to leave this connection and they promised me i finally i closed your connection from surat but when i make payment then after my plan was renewed this type of message come in my mobile then i call to that person.but this persion not respond.but suddenly, then after 6 to 8 month mobile number [protected] are continually calling up and threatening me to make the payment and call the [protected] number who are advocate . They are claiming that they are "COURT OFFICER " from delhi court and threatening that a non-bailable warrant is being issued in my name if I do not contact Lawyer Saurabh Garg whose phone number [protected] and settle the matter by paying them money. I have recordings of these conversations which I am going to send to you shortly. I also propose to upload these recordings on social media. My questions are: [1] Does any Government employee use a mobile number to communicate like this with a customer? [2] Under what authority can a TATA DOCOMO agent call himself a "COURT OFFICER" and pose as a COURT OFFICIAL???? [3] What is the way in which action can be taken against this kind of impersonation?

                    when we call the another time to told your name with your designation then the tell me i am sahrukh khan.!
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    View replies
                    Dear Customer,

                    Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                    Thanks and Regards
                    Customer Care
                    Tata DOCOMO.
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                      S
                      sathishleo
                      Oct 21, 2013
                      Resolved
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                      Resolved

                      Address: Pondicherry, Puducherry

                      Hi, i'm a tata Docomo customer . I'm not able to call my Latvian friend. But I can receive call from him. When I dial the same number, it says "the number don't exist". Latvian friend's contact: country code : +371 Cell number: 29341xxx
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      View replies
                      Please check with our Live chat help ppl as they'll assist you - http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
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                        akp1981
                        from Pune, Maharashtra
                        Oct 19, 2013
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                        Address: Mumbai City, Maharashtra

                        Dear Sir, I am post paid customer of TATADOCOMO.I had opted for Tata Docomo through portablity in the month of May 2013 considering that it has got brand name and internet services are good (Mobile No [protected]).Ever since I got this TataDocomo there was issues with internet services.I had registered complain on customer care no 121 many time but no concerete solution was offered.Again I raised this issues with department time and again.I was assured that since I am not able to fully utilised my Internet pact of Rs.99 having 1.5GB data, I shall be refunded amount paid for it in previous month.Further I had word with your department that since I am not able to use internet facility due to weak signal, I should be given another plan.I was informed by tata docomo that I can use plan of Rs 50 having 500MB data.I had accepted this offer.However I came to know through subsequent bills that my internet plan was deactivated and no new plan was activated as agreed by tatadocomo.I was told to pay Rs.1500(Approximately).I think these are inordinate charges lavid to me.I had received a call from tatatocomo where in it was agreed that I have to pay Rs.545 in settlement.I said I will pay this amount but I want this statement in writting since I have been talkiing to tatadocomo about internet issues through call and nothing has been done.Further I am shocked and saden by the treatment of your customer care executives and their false promises.My outgoing services has been discontiued.I am having ailing father at home and he is lookafter by my wife.I am willing to port out again and settle the issue amicably. Further I have seen that My current bill for the month of Oct 13, which is around Rs.1500.How can this be so high when I am not using my no at all.I hubmly request you to look in to the matter.
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          Bakushah
                          from Mumbai, Maharashtra
                          Oct 19, 2013
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                          Address: Surat, Gujarat

                          Hello my name is parth shah.. . I'm from Surat, Gujarat... My mobile no is [protected]... 2 days ago the company of Tata Docomo cut my 44.80rs. For extra usage of internet... But respected sir every telecom company send a message for warning that the usage will be finish... But this company don't send a message than how can we got that the usage is finish? So please sir Help me for got my balance back...
                          View replies
                          Dear customer,

                          We have received your complaint and we will ensure it is resolved soon.

                          Thanks and Regards,
                          Customer Care
                          Tata DOCOMO.
                          Reply
                          Dear Customer,

                          We tried to speak to you personally over the call to understand your concerns regarding the balance deduction issue. However, we are unable to contact you, since your call was not reachable.

                          Hence, we would like to inform you that as per our records we found that there is no wrong balance deduction and you have been charged correctly as per data usage.

                          For any assistance mail us at [protected]@tatadocomo.com.

                          Thanks and Regards,
                          Customer Care
                          Tata Docomo.
                          Reply
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                            A
                            aniel27
                            from Mumbai, Maharashtra
                            Oct 18, 2013
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra

                            You guys have disappointed me big time... What the hell is wrong going on with you people... Do you guys don’t talk to each other??

                            Yesterday night in process of something my connection go disconnected...

                            I have called your awesome tele service[protected], where all genius sitting around. I told them what is wrong? They said I have not paid the bill hence my network is disconnected..
                            Reason for that was my interned did not worked for more than a month. Hence I have requested for bill correction. So that month falls in between of billing date. They said pay half of the money only and later when next billing cycle comes I have to call again and do the rest of the bill correction next billing cycle... I agreed and I paid minimub amount required... which is told by your employee your service guys... I should trust them and I trusted...

                            Today they said I have not paid money... which is totally insane and not acceptable at all. I was in so urgency that I did not have time to fight with that educated person on phone line... He said after two hour my internet will start functioning...

                            It did not started... I called again and he said they said I have requested for cancellation request hence my internet is disconnected... THIS IS BIGGEST FRAUD I HAVE GOT FROM ANY COMPANY...

                            I and myself has lost more than 10 lacks rupees due to your blunder and I could not work for an entire day. I have all necessary proofs and I am surely going to consume court for this biggest fraud ever...

                            You were the guys who requested me not to cancel the request, please be with us sir.. And after 20 days how can you disconnect my request without informing me. I should have disconnected my connection that time itself. But I trusted you and that was my biggest mistake of my life.

                            Now I want my connection to work today and if not give me the time when it can be working. I am goiong to fight at any cost with this blunder. And I don’t want to disconnect my service
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Tata Docomo customer support has been notified about the posted complaint.
                            Oct 18, 2013
                            Updated by aniel27                             My Account number is[protected].. And my cell no is [protected]
                            View replies
                            My Account number is[protected].. And my cell no is [protected]
                            Reply
                            Dear Customer,

                            As per the discussion over call, we would like to inform you that as per our records we found that your complaint has been forwarded to our concerned team and you shall receive call shortly.

                            For any assistance mail us at [protected]@tatatel.co.in.

                            Thanks and Regards,
                            Customer Care
                            Tata Docomo.
                            Reply
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                              R
                              rohitrealistic
                              from Mumbai, Maharashtra
                              Oct 18, 2013
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                              Address: Ghaziabad, Uttar Pradesh

                              Dear Sir/Madam,
                              I was facing lot of problems with tata there connection at my home was just giving 44% signal on a complaint they sent a representative and said nothing can be done for this area. Initially the strength was good later on it was just 44%. When I asked to close the connection due to bad services they offered me plan of Rs650 instead of Rs950 and I used it till July. I was called up by one representative of tata who confirmed that from July onwards my Plan will be of Rs250 as paying Rs650 for such bad service was not wothwhile.

                              I was shocked to see the bill that they have not changed my plan and demanding good amount in there bills. They kept on generating bills and have not closed connection despite of my several reminders. I agreed to pay Rs723 and they agreed to sent a representative who never cam to my home.

                              Tata is not closing this connection as per me the Correct amount is just Rs1000 which I am ready to pay But company after giving several waiver offers is willing that I should give them 1500 which is absolutely Illegal.

                              First they are not giving good service and than they are not closing connection and than doing overbilling.

                              My mail is [protected]@gmail.com
                              Regards
                              Rohit
                              Tata Docomo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                              Thanks and Regards
                              Customer Care
                              Tata DOCOMO.
                              Reply
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                                R
                                rajeev20
                                from Mumbai, Maharashtra
                                Oct 18, 2013
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka

                                On 17/10/2013 i recharged my mobile with Rs.499 3G net pack.In this pack docomo provide Rs.500 main balance and 2GB net pack valid for 60 days.After recharging my balance was Rs.500.07 and 2GB net pack. In next morning i seen that i have been subscribed with another net pack and my balance is Rs.149.My Rs.351 was deducted from my balance for another net pack and my previous net pack was also vanished.
                                so please help me as soon as possible.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Tata Docomo customer support has been notified about the posted complaint.
                                Oct 18, 2013
                                Updated by rajeev20                                 my mobile no is [protected]
                                View replies
                                dear sir,
                                i am suffering from a problem of balance deduction while i have not using any extra service of tata docomo...after balance deduction when i try to contacting customer care..then no reasonable information have been provided to me...otherwise they have make the excusses of no system updation. And after few minutes,my customer care call barred.
                                i was browsing a site....www.supermovies.in/ in previous night& trying to download a bollywood movie desi boys. I have not any click on advertise flash of exciting offer or games.... But i have got a text msg of balance deduction of 99/ rs.by tata docomo. While in msg,i was informed that i have downloaded a value pack of tata docomo. While i have not get any content & neither download anything. Although balance deduction???????but whyyyyy!?????? No answer on customer care officer...they have know only to say...''i hope u are satisfied with me!!!!'''
                                I feel every time,when i have my no. With much rechargefull,company has deduct balance & make any unexpected excusses or not have sufficient information due system updation.....tata docomo company is fully fraud... No information,no cause,no confirmation, but only & only balance deduction

                                plz help me sir. I am so troubled from balance deduction problem.
                                Company ever denied to refund the balance but never stopped it....
                                My contact no is [protected]
                                vicky
                                Reply
                                Hi Vicky,

                                As per our records the deducted amount of Rs. 99/- has been already credited to your account. Kindly check your balance.


                                Thanks and Regards
                                Customer Care
                                Tata DOCOMO.
                                Reply
                                Dear sir
                                I am live of alwar Rajasthan my village is Not installation Mobile Towers- TATA-DOCOMO GSM, Mobile Company Towers not Installation for my Village. All Post & Village Peoples problem to Mobiles Towers not Cover airy. So new Towers installation of my Village. HUTCH, IDEA, TATA-DOCOMO GSM, RELIANCE, not cover airy all sim Mobile Company Towers. So My farm house is TATA-DOCOMO GSM New Antennas installed Ground mobiles towers .
                                Thank
                                Address :-
                                Ram Govind Vyas S/o Shree Kailash Chand Vyas
                                Village -Thosadi . Post- Bhulari . Tah.-Rajgarh .
                                Disirict - Alwar . (Rajasthan ). India
                                M.- [protected] & [protected]
                                Reply

                                Tata Docomo — Unwanted Balance deducted

                                A value pack on TATA DOCOMO 3G life WAP service has been activated without my knowledge on my TATA DOCOMO number & Rs 50 was deducted from my account, while I was accessing internet. When I tried to stop that service today in the morning by sending the stop message to customer care another Rs 28 was deducted.
                                When I want to stop this service why Rs 28 was deducted??? I want all this money back in my account & stop that service immediately.
                                Reply
                                Dear sir,

                                My mobile no is [protected] and iam using tatadocomo services. On 25/02/2012 i activated GPRS package of Rs 65 and i received 2.5 GB data and on the same night i was using internet from my cell phone and when i checked my balance total Rs 57 have been deducted from my main balance and also some data balance aswell....so dear sir tatadocomo have took unwanted balance deduction of Rs 57 from my sim and i faced this kind of problem lots of time earlier. So iam requesting to tatadocomo company to plz refund my decution amount of Rs 57 as soon as possible. Otherwise im gonna take action against you and your company. And if i will not received my deduction amount by today or tommorow itself than i will definetly change my sim to idea..
                                Reply
                                Dear Customer,

                                We have received your complaint and we will ensure it is resolved soon.

                                Thanks and Regards
                                Customer Care
                                Tata DOCOMO.
                                Reply
                                My email : [protected]@gmail.com
                                Circle: Tamilnadu

                                I have never ever seen a network like yours. It was my mistake switching from Airtel to Docomo. I must have been in Airtel itself. Now only I understand the value of Airtel after switching to Docomo. In 24 hours nearly 12 hours My mobile is un-rechable eventhough I'm in the Capital city Chennai. Thats another case. Now Im not new to mobiles, Im using mobile for more than 10 years. Now I was charged 130 rupees without my notice and when I called customer care they say I used GPRS. If I am to use Ill use it by activating 5 rupees pack or 17 rupees pack. More over I have wifi connection in my home and there is no use o[censored]sing your stupid GPRS connection and more over I have deleted your settings in my mobile at the time it reached my mobile. I can even show whatever proof you want for this. This is not fair to treat your customers this way. Please refund my money. If you have checked properly, then you will surely know that is your mistake and I have not used any GPRS or anything. Then why are you treating your customers like this. Please refund my amount.
                                Reply
                                Dear Nithin,

                                Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

                                Thanks and Regards
                                Customer Care
                                Tata DOCOMO
                                Reply
                                tata docomo mobile service provider deduct my balance again an again and when i call to costumer care they didn't receive my call and hold my call.
                                and i don't know how made this rule that any costumer can call only once...after this no call will connected to care...
                                Reply
                                Hi,


                                My Tata Docomo Prepaid n. is [protected]. I use WiFi to surf internet from mobile.
                                On 1st march 30 Rs deducted for Bolly subcripson without touching the mobile, I only turn WiFi on in my mobile and i am sure gprs was off in my mobile. Then after 1 minute i got deducted about 50 Rs.

                                My balance became zero. Then i recharged my mobile with 250 Rs on 4th March.
                                After some time i got deducted 99 Rs for PROMO Auto renewal automatically. I begged to customer care to return my amount.but still no luck.
                                Tata Docomo complaint website is useless. It doesn, t allow to register a complain.
                                Now i am waiting for my balance become zero and then throw away this Tata Docomo .


                                Regards
                                Ajay
                                Reply
                                Dear Customer,

                                Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                                Thanks and Regards
                                Customer Care
                                Tata DOCOMO.
                                Reply
                                my mobile number is-[protected]
                                my email id is [protected]@gmail.com
                                Reply
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                                  S
                                  stephen.binu
                                  from Mumbai, Maharashtra
                                  Oct 17, 2013
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Sir/ Madam, I was using tata docomo photo plus internet card in aug 2012 and the performance was too bad, even after many complaints no action is taken by them to improve the internet access speed, this plan was free for two months and i have asked customer care to disconnect before 2 months complete due to poor performance and i stopped using the tata photon. however, they did not cancelled the connection and generated bills for that.. now they are sending legal notice to pay the amount this is embarrassing. kindly help to take action on this photon no [protected]
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Tata Docomo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear customer,

                                  We have received your complaint and we will ensure it is resolved soon.

                                  Thanks and Regards,
                                  Customer Care
                                  Tata DOCOMO.
                                  Reply
                                  Dear Customer,

                                  As per our discussion over the call, we would like to inform you that your number has been permanently disconnected as per your cancellation request and your account holds an outstanding amount of Rs. 2537/-. We request you to clear the same as usage is reflecting in your bills.

                                  For further assistance, drop an email at [protected]@tatadocomo.com.

                                  Thanks and Regards,
                                  Customer Care
                                  Tata Docomo.
                                  Reply
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                                    D
                                    Deepsingh
                                    Oct 17, 2013
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    Hello,
                                    My Tatadocomo 3g was working fine once i bought it from a local retailer nearby my place, but from past 2 months i have encountered a serious problem that it gets disconnected automatically every 30sec-1min due to which i am unable to download anything nor watch any movie, i cannot even login to my facebook account for more than 20secs.I tried to reach out to the customer care at 121 several times but they never reverted back with the correct solution to my problem, I recently visited to the retailer & he advised that its some technical problem from the networking company's end.one thing i understood is that these guys are frauds & ive decided to never go with any of their products again.Can somone please help fix this.
                                    Thank you.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Tata Docomo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                                    Thanks and Regards
                                    Customer Care
                                    Tata DOCOMO.
                                    Reply
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                                      kbadakh
                                      from Sangli, Maharashtra
                                      Oct 17, 2013
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                                      Address: Ahmednagar, Maharashtra

                                      At the morning i got the message for unlimited tata to tata calling at the recharge of 97. But when i recharged they did not give me that benefit instead of this they give me talk time. That means if we do not want to recharge they give the grid of free calling and after the recharge they did the normal transaction. This is serious cheating. I lost near about Rs. 200/-. Please take legal action against the company.
                                      Tata Docomo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

                                      Thanks and Regards
                                      Customer Care
                                      Tata DOCOMO.
                                      Reply
                                      [protected] this is docomo number

                                      [protected] this is my alternate number

                                      kishorbadakhm.c.[protected]@gmail.com is my e-mail id
                                      Reply
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                                        A
                                        Ajit2682
                                        from Mumbai, Maharashtra
                                        Oct 17, 2013
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                                        Address: Bangalore, Karnataka

                                        Dear Sir, I have a postpaid number ([protected]) in which I Activated 350 Plan In which 450 min. STD and Unlimited Data Uses I can avail. On September 15th I called Customer Care to deactivate my 350 plan and kindly activate 199 plans And they told it will be activated from next billing. But again I thought of Not canceling my 350 plan so I called Customer care again and Request the to Cancel my previous request so I called again and they replied don't worry sir We canceled you previous request you can use same 350 plans. But from 15th October My Plan has changed and they charged me extra 300 Rs. for using internet. On 16th my unbilled amount was 317 Rs. and on 17th I got message that unbilled Amount is 498.23 Rs. +176.35 Rs. Unbilled data uses. So kindly give me clarification on this.
                                        Tata Docomo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear customer,

                                        We have received your complaint and we will ensure it is resolved soon.

                                        Thanks and Regards,
                                        Customer Care
                                        Tata DOCOMO.
                                        Reply
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