Tata DoCoMo Complaints & Reviews

Dear Sir/Madam,

I took TATA Docomo 3G connection an year back, I was given a demo service by the TATA DOCOMO salesman before I bought the 3G connection. At the time of DEMO I got a very good speed and as I was promised I will get the same service when I buy the 3G connection. So I bought the connection but from day 1 I never got that speed, in-fact speed was much less than promised (My mobile internet connection was faster than 3G). I called customer care to raise an complaints for this issue and everytime I was given a different number by TATA DOCOMO guys and when I called on those numbers I was again given a different number. Frustrated with their poor service, I sent an email for the cancellation of my 3G connection and again there was no reply for my email. I finally managed to get a guy on phone who listened to my problem and after doing an investigation he suggested that in your area we can't provide you 3G speed and not sure why someone would offer you 3G service there and when I said I am paying 750 for this service, he said please call customer care and ask them to change the price or if you want we can cancel the service as we can't give 3G service at your location. And with all this I again sent an email for the cancellation of my services and this was within 2 months of my services for which I had paid Rs. 750 per month in advanced. Now since they didn't responded to my cancellation email ASAP that doesn't mean I would pay for their laziness (If they don't respond to my email in 1 year then it doesn't mean I would pay the rent for that 1 year).
Now after almost an year I got email from TATA DOCOMO that 1 month rent is pending to be paid by me, failure of that would result in CIVIL case against me. I forwarded all the email chains which I had with TATA for cancellation of my services to VANI (From Tata Docomo) and again she didn't responded to my email then and now again after 2 months I got another email from some advocate on behalf or VANI that a case has been filed again me. It's really frustrating and irritating to see such kind of emails when they are not ready to accept their fault. I had already wasted my Rs 1500 which I didn't ask back considering the pain it would take to get those 1500 and now they are instead asking me to pay more for the service which I didn't use and I didn't requested.
Please help me and take serious action against them for not giving proper service for which they promised and charged. Please find the email chain which I had with them.



Pawan <[protected]@gmail.com>

May 24


to VANI


Hi,

I have long back requested for the cancellation of this service because of the poor service which I got from Tata Docomo. And I did got a reply from Tata Docomo that my request has been processed and my connection has been cancelled.
I paid 750 per month for the service but it was a complete waste for me since I wasn't hardly getting good speed, my mobile internet connection was faster than your Tata Docomo when I was promised by your sales man that I will get 3G speed. And when I complained many times about your services, I hardly got a response everytime I called your customer care, I got the answer that sorry it's a postpaid service please call on this number and when I called on that given number, I was given new number.
I was so frustrated with your services and response to my issue, and then finally I had sent email for which I got no response. It's not my problem if you guys don't respond to emails, don't have a proper customer care to take customer's complaint/feedback then not sure why I have to pay this charge of 750 when I hadn't used it all.

IF YOU WANT I WILL FORWARD ALL THE EMAILS WHICH I HAD SENT
Regards,
Pawan


Pawan <[protected]@gmail.com>

May 24


to VANI


If you can check your email details, I had requested for the cancellation of your services on 8th September on email, and til then I had already paid 1500 for 2 months advance so now because you guys didn't responded to my request of cancellation at that time, not sure why do I have pay for that. I have already wasted 1500 because of the poor service I got from Tata Docomo.

Regards,
Pawan


VANI RAVI Dear Sir, We have received the cancellation request from you on 25-Oct-2012 a...
May 29



Pawan <[protected]@gmail.com>

May 30


to VANI, Senthilkumar, rvd.telecom, vaniravi


Sorry but If you respond to emails after a month then that doesn't mean that customer has to suffer for your laziness and bad service, first email which I had sent regarding cancellation of my account was on 08/09/2012 (see the below email chain) and when there was no response to my email I had again forwarded that same email on 14/09/2012.
And I had to sent this email since I was frustrated calling you guys on the customer care number given to me, where I spent so much of my time waiting for someone to answer my call and then hear the sentence "Sir you have dialed the wrong number, for corporate postpaid connection, please dial different number". When I wanted to buy the connection, I was getting continuous calls "Sir please buy this connection, we will give the best service and blah blah" but after I got the connection, I had to run after you guys to get service for which I had paid Rs 750 per month. Can anyone of you pay Rs 750 per month for a service where opening a normal site would take 3-4 minutes? And I reported this issue as soon as I bought the connection but there was no response to my request.

I am happy for you to file a case for this, I have all email proof with me where I had requested for the cancellation of your poor service. And if you respond to my emails after a month then that doesn't mean that I will have to pay for that 1 month.

Regards,
Pawan

Pawan <[protected]@gmail.com>

9/14/12


to TATA-IT-Support, listen


Hi,

Can any body please reply to the below email, I am really frustrated now using Tata Docomo services. Everytime I call customer care, I am giving different numbers to call and finally I end up getting no solution and no one to respond also.

Can anyone please resolve this issue or else let me know how can I close this service.

Regards,
Pawan

On Sat, Sep 8, 2012 at 5:45 PM, Pawan <[protected]@gmail.com> wrote:
Hi,

What is my account number, when I am trying to register my account it is asking for an Account number which I don't have and never got one from you guys.
I have had a very bad experience using Tata Photon, when I asked for a demo the speed was 1300 kbps and so I bought this device. But since then I have never got a good speed on using Tata photon, I called your customer care and there also I didn't get a solution for the problem.

Please let me know the procedure to cancel my connection, its a waste for me to pay 750 per month for this slow speed. GPRS connection in my mobile works faster than what.

Thanks and Regards,
Pawan




On Wed, May 29, 2013 at 8:08 AM, VANI RAVI <VANI.RAVI.[protected]@tatatel.co.in> wrote:
Dear Sir,

We have received the cancellation request from you on 25-Oct-2012 and the same got registered in the system vide docket no:[protected] and the bill amount which is pending is till the period of 29/Sep/12 to 29/Oct/12 bill, I herewith attached the bill copy for your reference, So kindly check & make the payment.

Non Payment detail:- 29/09/12 to 29/10/12 – Rs. 734



Regards
Vani

From: Pawan [mailto:[protected]@gmail.com]
Sent: Saturday, May 25, 2013 4:07 AM
To: VANI RAVI

Subject: Re: LOK ADALAT_SUMMON - Non-receipt of Payments for the Tata DOCOMO Account

Hi,

I have long back requested for the cancellation of this service because of the poor service which I got from Tata Docomo. And I did got a reply from Tata Docomo that my request has been processed and my connection has been cancelled.
I paid 750 per month for the service but it was a complete waste for me since I wasn't hardly getting good speed, my mobile internet connection was faster than your Tata Docomo when I was promised by your sales man that I will get 3G speed. And when I complained many times about your services, I hardly got a response everytime I called your customer care, I got the answer that sorry it's a postpaid service please call on this number and when I called on that given number, I was given new number.
I was so frustrated with your services and response to my issue, and then finally I had sent email for which I got no response. It's not my problem if you guys don't respond to emails, don't have a proper customer care to take customer's complaint/feedback then not sure why I have to pay this charge of 750 when I hadn't used it all.

IF YOU WANT I WILL FORWARD ALL THE EMAILS WHICH I HAD SENT
Regards,
Pawan

On Fri, May 24, 2013 at 12:54 PM, VANI RAVI <VANI.RAVI.[protected]@tatatel.co.in> wrote:
Dear Sir/Madam,

This is to inform you that we are going to file a case against you in District Combined COURT, ALANDUR due to nonpayment of Rs.734/- pending towards your Tata Docomo A/C No.[protected] Product No. [protected],

Copy of the summon will be sent to your billing address shortly.
In case of any clarification, we would request you to contact [protected]/[protected] for the amicable closure of this issue permanently.
For Online Bill Pay. Click here and make the payment without having to register.
However if you have made the payments, please ignore this mail and kindly furnish the proof of payments.


Thanks & Regards
TATA DOCOMO
Legal Team

I had taken the Tata Docomo net setter postpaid connection(Account No.[protected] in jan 2013 by paying 2 months bill in advance and used it very happily for 3 months. When i got 3rd month's bill on April 3rd (saying March 13th BIll) i couldn’t pay it because of some net banking issue. And since the service got disconnected by itself in a few days. The bill amount was Rs. 571. Again May 9th (saying April 13th bill) I got my next bill....

Hi,
I have been receiving some html format messages from 54321 service DOCOMO daily atleast 6 to 10. Its really annoying to see my mobile vibrating for such useless things.. and deleting those messages is really irritating.Please look into this issue before it forces me to flip to other service.

Dear Sir,

I am a resident of P.O. & Vill. - Garalgacha, P.S. - Chanditala, Dist. - Hooghly, West Bengal, and to inform you that the Mobile Tour which is situated in the Garalgacha Bazar Area is not working for last 3/4 days and the Docomo Connections are not working in the Area.

Now, our earnest request you to please do the needful, so that the Mobile Tour should be in active and all the Docomo Connections are working again in the area.

Your immediate action is highly appreciable.

Thanks & regards,

Yours sincerely,


Soumitra Chakraborty
Mob. No. - [protected]
E-Mail : [protected]@rediffmail.com

I have registered a complaint regarding unable to access internet. Nobody has responded more than a week..fed-up of calling customer support and escalating to higher authorities...my kind request to everybody don't ever try this network by seeing the ad's..

Dear Sir,
I have been using the services of Tata Photon Plus for past 3 months. 3 months back when I and my colleague Mr Sukant wanted to take the Tata Photon Plus plan one of the Tata Tele service agent / employee (Mr. Nishant Bhatia Contact No. [protected]) showed us the schemes of the Tata Photon plus service. We informed him that we are maximum time in office where internet facility is available and Our data consumption is very less in home .So we showed our interest to take prepaid scheme. However Mr. Nishant advised and convinced me to take the unlimited plan for two months and after that change it to prepaid scheme having a trust on the Tata group company I paid him Rs.1500 in the month of May-2013 for getting the Tata Photon service . After this event following events took place

1) As advised by your agent while taking the plan, On[protected], I called the customer care and requested him to change the service from postpaid to prepaid. But he suggested if your data consumption is less , you can take Rs. 250/ month plan and he informed that my plan has been changed to Rs 250 p/m with effect from[protected].

2)But on[protected] i received a bill of Rs.843 from Tata Docomo . I have contacted the local office of Tata Photon and enquired, now they informed that i can't change the plan upto on 6 months which was locking period.

I would like to inform that this 6 months locking period was imposed upon me without my knowlegde by your agent. I have again requested your customer care to change this scheme from postpaid to prepaid, but no help received from your customer care .

Myself and my colleague Mr Sukant is feeling cheated & harassed from the services of a trusted brand of Tata group, and now I have decided to discard the Tata Photon plus services right now. No company can impose a locking period on any customer binding them to pay even if they don't use their services.

My Only mistake was that I trusted your representative who cheated in return and now I have lost my faith in your company and advise you to block my modem as I will not be using your services from right now. Please stop the billing against this modem immediately as I will not be paying any further.

Regards
Arjun Sundi
Docomo No: [protected]
Area: Bihar & Jharkhand

Dear Sir,

My Name is Puneet Raheja from Ambala State Haryana. I was using Mobile number of BSNL or Airtel: [protected] which is being used by my Wife named Jyoti. Am getting the unbehavioural calls from this number. it is untollerable now.

Please help me to provide the Call details of this number +[protected]. who is being using this number & need Outgoing & Incoming Call details SMS details for last six months on that behalf i can file FIR with local police station. From True Caller website I come to know it is being used by some one SAGAR ARORA from Saharanpur Uttrakhand.

Actually I went to their TATA DOCOMO Store locally in Ambala, But they didn't provide me the call details. Simply denied.

Please help me out & i will be very thank full to you. if possible please send me the call details on my mail id : puneet.[protected]@gmail.com

Please do the needful & revert with your valuable suggestions.

Regards,
Puneet Raheja
House no. 2092, Sec-9, HUDA,
Ambala city- 134003
My Cell number : +[protected]
mail id : Puneet.[protected]@gmail.com

Dear Sir,
I have been using the services of Tata Photon Plus for past 3 months. 3 months back when I wanted to take the Tata Photon Plus plan one of the Tata Tele service agent / employee (Mr. Nishant Bhatia Contact No. [protected]) showed us the schemes of the Tata Photon plus service. We informed him that we are maximum time in office where internet facility is available and Our data consumption is very less in home .So we showed our interest to take prepaid scheme. However Mr. Nishant advised and convinced me to take the unlimited plan for two months and after that change it to prepaid scheme by his marketing skills & having a trust on the Tata group company I paid him Rs.1500 in the month of May-2013 for getting the Tata Photon service . After this event following events took place

1) As advised by your agent while taking the plan, On[protected], I called the customer care and requested him to change the service from postpaid to prepaid. But he suggested if your data consumption is less , you can take Rs. 250/ month plan and he informed that my plan has been changed to Rs 250 p/m with effect from[protected].

2)But on[protected] i received a bill of Rs.843 from Tata Docomo . I have contacted the local office of Tata Photon at Sakchi and enquired, now they informed that i can't change the plan upto one year which was locking period.

I would like to inform that this 1 year locking period was imposed upon me without my knowlegde by your agent. I have again requested your customer care to change this scheme from postpaid to prepaid, but no help received from your customer care .

I am feeling cheated & harassed from the services of a trusted brand of Tata group and now I have decided to discard the Tata Photon plus services right now. No company can impose a locking period on any customer binding them to pay even if they don't use their services.

My Only mistake was that I trusted your representative who cheated in return and now I have lost my faith in your company and advise you to block my modem as I will not be using your services from right now. Please stop the billing against this modem immediately as I will not be paying any further.

Regards
Sukant Pattanayak
Docomo No: [protected]
Area: Bihar & Jharkhand

Sir,

I would like to inform you that i had recharged my tatadocomo number [protected] with 95 rs. at 11:00 PM Dt. 11/08/2013 for 1 GB Data 2G Pack by using internet banking & at that time, i had 1024 MB data & my main balance is 0.07 rs. I had not used the internet service at that time.

In the morning time, approx. 8 AM Dt 12/08/2013, I checked my balance by dial *111*1# & I had 1024 MB Data for using internet when trying to connect to internet but its failed to connect, then after, i dialed *141# & by using one time activation for 3G Data plan & requested to activate 50 MB Data that was for 1 day but due to insufficient balance in my main account which was 0.07 rs. i could not be activated this service & i got the same reply from your side which was "your request can not be proceed due to insufficient balance"".

After that, I recharged my main account with 30 rs. & that time, i had 23 rs. & something paisa in my main account. After all that happened, I have connected the internet & that time internet was connected successfully & i was used internet service approx. 1 hr. after that i have connected again but failed to connect then i removed the sim from broardband & checked the balance. i have only 5.16 MB instead of 1024 MB & 0.07 rs. remaining balance instead of 23.6 rs. & i had lost my both balance.

After all, I called to ur customer care 198 service & talked to your executive. He was unable to resolved this issue.

Now, I am requesting you to please refund my balance of 1GB 2G data & 23.6 rs. main balance.

Please take necessary action immediately basis.

Regards,
Amit Kumar Nema
M: [protected] (tatadocomo.)

i ported to tata docomo from airtel and got the plan of rs 250.
this network is and i call the coustomer care daily but thy can not solve my problem.help me please
there is no internet connection.
neither 2g or 3g
and the boast about awsm newtork and services but this network is very very bad..
i will leave the network as 3 months to my previous port is completed.

Hi
my account no is[protected] i got tata photon in my company plan and some terms that card is free and also i will use service for 6 months .but after 15 days o[censored]sage i was having spped of 4-10 kbps.i am getting the bill even i am already not using tata photon from last 3-4 months when customer care told me that in my area i will get 4 kbps speed even they promised for 3.1 mbps that time i told him to disconnect me now after 3-4 months what is the logic of bill when i paid for 2 months advance and used 1.5 months.now they are asking for 4600 .so overall they are asking me to pay 1800+4600 = 6400 for 1.5 moth with 4 kbps speed.this is and and now they are giving me justification that according to my plan i can not opt out before 6 moths even if they provide me worse service. .
i need answer why you are following the policy of 6 moths plan when you can not follow your policy for 3.1 mbps speed.
why did not you disconnect at that time when i told them.
how can you charge people when you forced them to move out.

kuldeep [protected]

they are saying we have download some 56000 mb data and actuall which we have not dome and i have buyed this photon 3 years back with unlimited plans and unter unlimted plan they are charging me 26802 bill amount how is it possible and harassment has been done by company they are telling we will send you legal notice and all what to do

My Name is Amit Kumar. I took Postpad connection of Tata Docomo. I was using 1299 (Unlimited) plan. My mobile number is [protected].

Offered Given to me while taking this number

STD/Local – calling on net unlimited free (in roaming also)
SMS – unlimited free in on net network (in roaming also)
Internet – unlimited free in on net network (in roaming also)

*there are no any hidden charges apart from this. Only service charged will be levied.

This offered introduced to me while taking this service by Tata Docomo office.
I took my Tata Docomo Postpad connection from Mangalore (Karnataka)
Address: No.10 Ground Floor, Manasa Tower, Mg Road, Mangalore,[protected]

Note: Naveen was the person (working in Tata Docomo office), who introduced to me about the above mentioned plan. Mobile No. ([protected])

Description of the issue:

Currently I am in roaming but I am under the Tata Docomo network. Whenever I using my service, it will be under the on-net network.
Two days back I just got the message that you exceeded your credit limit. Hence you service can be disconnected. And I got the message my bill amount is Rs 2600 apx. My due date is 24 Aug but now itself my service is discontinued.
When I am using this service in on-net network so you shouldn't charged to me any extra amount. This month I got Rs 1200 extra in my bill amount. Also my number is disconnected no. currently I lost my contacts and facing the lots of trouble.

Escalation:

When I ask today from customer center, they told me message and internet will be charged in the roaming hence we charged to you.
But why your people are not giving this information while taking the connection. Simply they are making fool to the customer and making trouble to them. I am so much afraid from your service now.

Kindly request to you please do some needful and take some action against this.

AS I CHEATED BY TATA DOCOMO BY GIVING WRONG PLAN


AT FIRST I WAS IN TATA DOCOMO(PREPAID) . CUSTOMER CARE EXECUTIVES CALLED ME AND INFORMED ME A WRONG PLAN THAT IS 950 PLAN WITH UNLIMITED CALLS AND UNLIMITED 3X SERVICE. EVEN THOUGH I ASKED THEM SEVERAL TIMES THEY CONFIRMED ME THROUGH HIS MANAGER VIA CALL. HE ALSO CONFIRMED ME SUCH A PLAN IS THERE AFTER THAT I PAID 1350 AND I GOT THE SIM WHEN THE SIM IS ACTIVATED SUCH A PLAN IS NOT ALL ACTIVATED AND I CALLED TO CUSTOMER CARE THEY REVERTED ME THERE IS NO SUCH A PLAN TILL NOW NO STEPS HAS BEEN TAKEN BY THE NETWORK SERVICE PROVIDER TILL NOW I AM SUFFERING A LOT REGARDS THIS ISSUE
PLEASE GUIDE ME ON THIS ISSUE AND TAKE NECESSARY STEPS ON THE SERVICE PROVIDER

EVENTHOUGH THE TATA OUTLETS IS NOT RESPONDING ON THIS ISSUE

I'm a Tata Docomo GSM postpaid customer, I've
activated caller tune for a monthly rental of
Rs.30/- and song selection charge of Rs.15/-
I've activated this service for hearing my favorite
songs to my callers, but now the complaint is the
service provider are playing their Advertisement
before my Caller Tune.
Its (promo) approximate length is 7 secs. I want
to stop this promo before my caller tune. I've
complained regarding this in the customer care
(121) but the are saying that its the rule of TRAI.
As a customer am paying the rent for hearing the
song, not to hear the promo of the service
provider. So please help me to deactivate this
promo from my caller tune.
my number is [protected]

Hi,

I am somesh Kailas Patil, i have 3g docomo connection with number [protected]. It around one month that i have start with new connection.
I am suffering from very bad experience from your DOCOMO 3G service. Verification team has submitted negative verification against my account and the reason they told that the house is like a shade.
but as i specified my address is:
C/O SMT JAGADE KALPNA SUBHASH SN-48/56/1, NARHE NR SANAL FACTORY, PUNE - 411041.

There is 4 floor building standing on same address.
Verification team member has came at the time of verification and he had tea with us. Still he found a shaded house instead of 4 floor building.

I have 850/- rupees per month rental and i hasn't used more than a 4 days in the month.

I have paid 3 months advanced bill and I want refund my full money back to me.

hi,i am virender from jind, tata docomo sim services> dive in now>mcheck wallet>activate >ok then msg is send but it was not activate tata services is very poor and very bad 1. customer care sevice 2. net problem 3 so many problem in service. i am not satisfy tata docomo

Hello,
This is Santhosh
I use a Tata docomo post paid connection with number [protected],I received my second bill this month and i am having a trouble in understanding the charged amount,
The bill is also attached below,
Can you check the Itemized view>>Local charges>>
How that amount comes to 462.60 when you are not charging for 000117?
For all other service provider number to which i made calls is coming to around Total:53.40
And if i include this AT&T number the amount coming closure Or exceeding 463/-
Please let me understand what is logic here? Or am i wrongly calculating the charges?
Also the total Duration says 24 hours(Including all Airtel,Vodafone,AT&T etc...) but when i don't include the AT&T then it wont cross 2 hours.
How is this correct? when u say you wont charge for 000117...then why u calculate the hours?
Santhosh.
[protected].

This is Anurag Savarnya,Tata Docomo User. I have recharged Rs 26, Mobile Internet Pack and later I was said that Tata Docomo Internet is not available in the area while it is mentioned on your website. When I called customer care he talked rudely and when I asked for refund he did ask me to talk to Custome Care Executive who didn't attend me for almost 6 minutes. I demand my Rs 26 to be refunded or to be added to my balance because if no service is there how can you mention it on your website and don't give us any information. I am using Tata Docomo for almost 3 years and this is first time I am facing such problems. My belief has been hurt and now I am thinking of changing my sim. How can you not refund when service is not available.How can you fool a customer and I am thinking of writing to National Consumer Disputes Redressal Commission and RTI on how my Rs 26 was used when no service was provided and when I am trying to send mail , its not being sent.

Sir/medom maine 26-07-13 kotata docomo ka 3g plan Rs. 255 online recharge kiya lekin aaj tak 3g speed nahi mili hai. Anaik email karne per bhi koe solution nahi kiya gya hai.mujhe diya gya data bhi lagbhag 1900 mb maujood hai.mujhe 3g speed di jaye or mera payment Rs.255 refund kiya jaye aur sevice deactivaite kar di jaye.so I hope you are solved my problum of 3G speed or refund my payment.All detail given blow. with thanks L.K.BHARDWAJ MOBILE-[protected] Handset model you are using:KARBONN A9+ ANDROID 4.0

Access Point Name selected in Handset:TATA.DOCOMO.INTERNETHVC

Which Symbol is Displaying in Handset (E/G/H): 3G

Is Facing in any Specific Time:ALL TIME LAST 13 DAYS

Is this happening with specific web site or all website: ALL WEBSITE

Is this issue in Specific area:BHUPENDRA PURI MODI NAGAR GHAZIABAD

Mode of access (PC or Mobile):MOBILE

Which Data voucher/pack subscribed: 3G_255_2GB_30DAYp Approx Speed: 28kbps