Tata DoCoMo Complaints & Reviews

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

[protected]
suraysh.[protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your alternate number to understand your concerns regarding service however, we were unable to contact you, since your call was not answered. Further we request you to provide us your correct alternate number and feasible timing to [protected]@tatadocomo.com for further assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

Please contact me on [protected] or [protected]

G.E.B — ADDRESS FAULT

respected,

I am kaushik joshi from gujrat - vadodara . my complaint is for g.e.b . my customer no:[protected]/0 i often give application for fault in address. but they don't change my address properly yet pls take an action .

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

The TATA DOCOMO network is so worst at home even if i keep my mobile at window...many times the n/w gone and after suddenly whn it come back 1 msg comes from no 52555 that you have 14 missed calls i[censored] want to knw pls msg us Rs 1/sms.
What is the use i[censored] doesn't provide a proper service? why should we pay for ur fault????.
another Height is Customer Care doesn't listen whn i told them wht d problem i'm facing...
they disconnect my calls...

customer — for activation

I applied new SIM from reliance Cell city kathua on 17/06/2009. I collected it from the same by self not at the office address mentioned for delivery on 18/06/09, but till now my SIM has not been activated. If at the initial stage, if such type of ignorance is happening with the customer then it will be better for not using the Reliance Mobile service. Kindly help me and reply me as soon as possible. meri sim vinay kumar dubey ke naam pe hai jo ki mere brother hai...sim no. hai ...[protected], &[protected] jo ki vinay byake pass hai...but it still has not been activated..so sir pls don't ignore my request...because the members of reliance cell city office doing very slow work...pls reply me as soon as possible.my cell no is.[protected]..frm distt. kathua.(jammu&kashmir)

Tata Docomo — activations

sir,
when i put the sin card in my cellphone it is showing "SIM CARD REGISTRATION FAILED" what do i do

your dealer in chattisgarh bhilai semi condutor not good service for counter opening me ek counter open karna chata hu mujhe service nahi mil rahi hai pls help me..[protected]

Dear Mr.Saigal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Saigal,

As discussed, we would like to thank you for the confirmation that your concern has been resolved.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.


Thanks and Regards,
Customer care,
Tata Docomo.

I have bought new tata photo 3g for high speed internat but even after 2 days coNnection not activated when i called customer care they said you were called 2g section you should call for 3g section but i called multiple times it always goes to the 2g section only.

Then finaly they said your details not updated So you have to check with Ur dealer where you bought when i called him he did not respond.

My new 3g no : [protected].

Tata Docomo — complaint about number

sir i complaint about the tata docomo agent who is in safidon i give my identification proof to them three time they refuse and say this is not valid (ration card ) so they told that he can give their haryana domicile so i give them haryana domicile to them but till now my number is invalid . i am facing a lot of problem . my number is [protected]. which i am porting from airtel ,the number is ON about 2 month and goes invalid so i give my id again. my mobile no. is ON but now from previous 15 days my number is invalid so plz help me to getting my mobile no. ON, i have no voter id card or driving licence . I take the previous airtel no. which is now porting from my ration card

Dear Mr.Yasir,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

If you are kind enough to let me know how soon it will be resolved, I would be very glad as its already been 48 hours since I visited the Tata Docomo office.

Thanks,
Yasir..

Dear Mr.Yasir,

We would like to inform you that your number has been permanently disconnected due to non usage. We request you to visit our nearest Tata Docomo outlet for a new connection.

For further assistance, write to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

sir,

i am using tata docomo photon plus..while buying the device they told speed will be 3Mbps but actuall speed what i received is 150 to 200Kbps... tower signal in my area is 94%...i complained with customer care but no response

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID so that we can assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Photon — exchange

sir , i m not satisfied with tata photon whiz because it give 10- 12 kbps speed. but when i buy it retailer said, it gives u 153 kbps speed. can i exchange it with tata photon plus , i buy it date 27 feb, 2011. i agree to pay balance payment.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

cust service — poor cust servious

hi
am saravanan.s i WAS regular cust to reliance fresh in mahalakshim nagar, tambaram, chennai-73
due to the poor servious provided in this center, i planed to change the shopping center
ther is no meaning for the term " customer serious " in this center, ther is no representative in the member care chair, the female employe of this center is busy with ther personal mobile calls,
the supervisour should take care of this provided he/she should be ther during the working hours
ther is totally 4 billing counter, only one counter is opened all the time


mobile :[protected]

I recently bought a new Tata Docomo just like anybody else falling by the temting tariff. But from the day i bought the SIM i hvae been facing different problems.

Initially whenever i dialled a number it said not a valid number and if someone tries calling my tata docomo number it said switched off. The customer care numbers were never reachable (wonder if customer care toll free no. was active then) and mails also bounced back. It took a few days for this to get resolved automatically.

After that i have been facing intermittent network issues even in prime locations where signal is supposed to be the best. Though the call rates r attractive, i am seldom able to make calls, escpecially in the evning times.

The biggest headache is customer service in Tata Docomo. Ever since i got my SIm i have been trying to activate GPRS in my mobile. But till thistime i have not recieved my settings. Whenever i call customer care they keep repeating to send an SMS DIVE In to a toll free number. Tried this also several times but in vain. FInally the last time i reached the unreachable customer care, the person asked for my model number. The person was speaking in an irritating english and was not even able to understand motorola and was repeatedly taking it as motorwala... :( the customer care is just outsourced to some company who employ people who dont even have basic skills :(

Hoping things get rectified quickly, else i will be left with no option but to throw the SIM away :(

Dear Sriram,

We are extremely sorry for the inconvenience. We require your contact number to check the issue.

Thank you

How your Internate charges? while connecting web

Motorola — For Disconnect Networking

Dear Sir,

Last few month the Airtel Network are not properly work.
Daily you network are not connecting so kindly solve the
problem and clear to me.

The service quality of Tata Photon is pathetic. They are luring customer to false TV advertisements. Although they promise higher speeds ,the actual fact is that most of the time there are signal issues / bandwidth problems. The modem connects but pages takest ime to open. In my locality in Thane, it does not work at all & the TATA technicians after investigation reveals that there is no Cell site available in the nearby location . Thus the broadband modem does not work.
My Request to all , Do not fall prey to false committments and comments from TATA Telecom.

Tata Photon — awful and shameful service and customer support

if you want to commite biggest misteake in your life then pls. buy TATA Photon Plus.

These don't have bandwith to sopport a normal speed and claiming to run inetrnet TV in phone.

They just don't able to provide proper speed through Photon Service. Neither their customer support know anything.

They are bunch of fools selected int he company have working under fools.

Furstation is that i had seen the ad and thought that it is from Tata's then let remove my broadband connection and try them. Initialy they had given good service but after one month, problems starts. can u imagine speed is so pathatic that at 8 pm it not able to open Google page which is lighest page in the world.

Shameful to TATA and to those buggers who think their service is too gud for nothing.

I have booked a Tata Photon+ device today by online banking. The sales executive told me that he will deliver it to me within 2 hrs. Its already 5 hrs and I did not get the device. After calling them they keep on saying that the person is on his way to my office and it will take only 15 mins. Just like that 3 hrs is over. So think twice before purchasing online.

Tata Photon — customer service problem

Its a problem to locate the customer service number of Tata Photon in the website . The call centre is even worse. The IVR menu is not user friendly and it mentions " all the customer service --------wait for some time" then it goes blank . Tried repeatedly in vain . Its frustrating .

Not expected of a reputed organisatiions of the legendary Tata's
Subhransu

Tata Indicom's reply in sweet words is not a solution. We are not getting a reasonable service from them. One can fool somebody for sometimes, but one cannot fool everybody always. Their customer care number is really useless and only for testing the patience of the customer. Similarly watching "my account" also made such complicated that nobody can easily watch thier accounts so that they can mint hard earned money of the customer according to their will and wish. It is shameful that this all happening in the name of a so called prestegious Tata group.Please note that each dissatisfied customer can damage your image more than that the image you are creating by spenting crores of rupees for advertisement.

Tata Photon+ — poor service

your service was not upto the mark and we are not satisfied with your poor service if you can correct it means you are welcome are you can take back your tata photon+ net connection ...

Hello Friend,

You are absolutely right same is the problem with me. i call them to complain most of the time nobody pic the call otherwise i receive message that all executive are busy. I think we should all meet and file a case against them in consumer court so that they will know the power of law. In india company do not have and fear of law thats why they never provide service which they say initially during time of purchase...

i purchased Tata Photon Plus in Nov 2009. To sell they are very prompt. However the device gave me a lot of problems. Since my husband was hospitalised i was busy taking care of him. I tried calling up all the Help line nos but every time i had to them the whole story all over again. Ultimately they asked me to go to a service centre very far away from my residence. The technician kept the device for ten days and returned it in a worse condition. Meanwhle inspite of my repeatedly asking them to disconnect my no they refused and kept on sending me the rental of Rs 00 per month which i payed every month. All that i want to say is the service at Tata Photon is miserable. No customer support at all. Very surprising for a company TATA GROUP. I write this with the faith that people in the higher up will take some serious action. Your people employed at the Photon Centres definately need some training on how to deal with customers in a polite manner. They have no curtsy what so ever. Such emplyees reflect on the image of the company. Hope this aspect will be looked into seriously.

Efficiency of Tata Photon service in D.L. Road area of Dehradun is extremely pathetic. My connection no [protected] in the name of cement Corporation of India ltd; ( A Government of India Enterprise) is virtually a showpiece and for the last more than 4 months I have got nothing except false promises by the Company ( Photon) to get the services improved . Now they say that maximum AVERAGE SPEED is already being provided . I am stunned to get such sort of reply without resolving the problem . It is sheer harassment and speed of connection is not adequate enough to run skype / general surfing. The response received even from the desk of National Customer Services Head , Bombay is quite dismaying.
From : Mukesh Kaushik
Zonal Manager ( North )
Cement Corporation of India Ltd;
Dehradun

It is very sad to say that ur cutomer service is very poor or can b called below standard.....for just getting a call in custumer service we have to wait for a day, we will get the first call of the day, but after that if we want some assistance, we have to wait for the next day to come,to get the call.........when ever i call, its saying that the "custumer agent is busy with athor customers pls send ur message to [protected]@tatadocomo.com...." what do u think o[censored]rself........what can a user with out net or computer can do in this case.......should we have to buy a computer for this or should we need to take a internet connection...or do we have to provide you employees for this........for the last 3 days i have being trying to get the customer service agent, and my call have been connected only 2 times........now i have decided to change the connection unless u solve this problem......you can reply me at .....

[protected]@yahoo.co.in
my phone number- [protected]

I have used photon plus in a few areas in Dun n it is really pathetic everywhere..

DEAR SIR

I called customer care at 9.55 pm on 23 July and told her to activate 6 rs sms pack she put me hold and after some time told that "sorry this service is closed we cannot activate this pack any more" (this was a lie)
i said OK and disconnect

later i checked my balance 16 rs were deducted and i got a mesg "your sms pack has been activated".
i called again customer care, she talked to me like hell. She refused to give my money back and disconnected my call (she should not do this).

again when i tried to call customer care i was not able to call becoz your company does not allow to call more than 2-3 times a day.

i tried with another number this time she told(all the three times it was a lady, strange!!!) me that she had credited 16 rs in my number and asked me to check my balance. I disconnect to check balance and hell she even lied to me MY BALANCE WAS NOT CREDITED SHE LIED TO ME.

and then my other number was also blocked from calling customer care.
how ridiculous!!!

Thanks to listen
plz give my balance back and improve your service
Harendra Singh
[protected] (this is the no on which i have problem)

Tata Photon — Poor service

I am user of tata photon + vide number [protected].... The same is giving lot of problems by getting disconnected automatically after few minutes.... Have been experiencing the problem since morning... Lot of trouble...

Bad bad device... Guys try land line broad band .... But do not buy TATA Photon... Its pathetic.

Tata Photon+ — Poor Customer Service

I bought photon+ by paying Rs.1200/- to their sales rep on 14th June. He said the product will be activated after verification person comes to my house and verifies the details.
Till date nobody has come for verification.
Today the sales representatives are not even taking my calls. I sent an sms and they don’t even bother to reply.

Never pay in advance to these people. Never buy Photon+ as you will waste your time and money for useless followups.

Regards,

Sugeesh

customer service — Poor Customer Service

I was not in the city because of I could not get my Tata Sky account and it got deactivate on due date and you charged my account with a suspension fee of Rs 10.00 about which I was never informed through anyone neither your dealer nor any of your executive. I tried to find this information at your site but do not see it anywhere. Well, that is not my issue. I need to find a complaint about the horrible customer service I have been delivered through one of your rude lady representative who made my day worst in an early morning. I tried to chat with you guys but at your site it was mentioned that you guys will become available at 7:30 so I can left my query there in other section and will get a response instantly whereas I received the call back through that PATHETIC lady rep after more than TWO HOURS when I already had wasted more than 1 hour with your representative on a phone call and wasted more than 50 rs from my cell phone account. The representative I talked with was more helpful than the lady from whom I received call later. The name of that lady was Samina and she was like SITTING ON FIRE AND READY TO THROW BURNING STONES ON ME. I am a new customer of Tata Sky and got the connection just one month back and experienced a worst customer service from you guys. I should NEVER had to opt for your service .My concern was so little. There was a difference between the available balance after I recharged my Tata Sky account and the actual amount I paid. The representative whom I contacted myself to activate and make my package subscription told me that the difference is for taxes. Now when I go through with your site then I find that all channels price is inclusive taxes and if it is so then why I would I be charged with extra taxes. I was transferred to a sr. rep and he credited my account with the difference but he could not find the reason for the extra amount so my concern remained as same as it was. Then I got the call back from that horrible female Rep Samina and she was keep retarding me instead of listening my points, She became rude and was shouting on me impatiently like I made a mistake by contacting customer service. She was keep blaming on to me that the problem is not through your system, its because of my account deactivation. Well, I never had such customer service through any organisation and being a new customer of Tata Sky I made my decision that next month I will go for another provider since you guys DONT listen your customer. I will also filing the same copy of this email as complain to the Corporate office of Tata Sky and to the Consumer Court. I will also discuss this issue with my lawyer if something can be done about that lady who treated my like I am person from the PEOPLE on Road. I don't understand that why you guys hire some one to service customers who throw them out from your service. Such people shouldn't be in any organisation if they don't know their work. I do work in customer service but never talk to a customer in that way she did to me. Well thanks for NOTHING since I know that nothing can be done by you guys apart from an apology about the issue so I will take care of that whole part myself. Wrote to you not complaining the service you guys offer to customer, just to let you know that if you will keep let your reps to INSULT your customer then no matter where your business will be, YOU will put the NAME down for your company. That's it!!!

Dev.

Hi Team,

I am really frustrated with the network service that has been provided by the TATA docomo .

I tried calling your service center, every time i call, they told me that our system is down please call us after 4 hours. I have faced many problems for this (i am unable to attend urgent business meetings for that) and even after 4 hours when i call they used to tell me that still our system is down and we are unable to check your details in the system. Please call after sometime.

When i requested them to please connect me with any of our supervisor they told me that no one is available and we cant do anything. This is really not an expected answer from any representative.

I have faced many problems, recently i have recharged my cell and after 2-3 days, i found my balance is zero (DON'T know WHY). None of the packs are activated against me still my balance dropped down to ZERO. This time i am not going to tolerate this, i need my balance back at any cost.

Earlier on Feb same scenario happened and i lost around 200 rupees from my account without anything, but i didn't raise the same due to your poor customer service that you are providing. This time its again happened and its not acceptable for me.

Regarding network issues also, i have encountered many problems like people cant able to reach me and after sometime i got an message stating 'YOU have a missed call, please subscribe'.

I too work in an IT department cor-porate office and i know how to deal with clients but the service you are providing is not acceptable at any cost. In case of any emergency sometimes i am unable to call anyone neither i can receive calls, this things are really frustrating for me.

I have switched from IDEA network to TATA docomo for the better service and offers but i am really disappoint with your service.

Request you to please address this issue and do the needful ASAP.

Regards,
Abhik Dey

I have taken Tata docomo post paid connection on May 20th . When the connection was initally taken it took more than 1 week for the connection to get registeerd . I had to follow up the personal and need to contact customer care numerous times for registering the SIM .

Again problems started currently my vertification of address has been failed and my connection got disconnected from 29th May . I called to Customer Care on 30th May and registered a complaint to send verification person in between 6 -8 PM . Apart from the same i called customer care on 31st May and 1st Jun and asked them to provide address of centre whom i can contact to restore my connection .

Today(03rd Jun) my incoming facility has been disconnected, when i called customer care and raised my concern they intimated that professional has already reached address on 1st may by 12 .00 noon and provided feed back person not found int he address . And they taken an new request and asked to wait till jun 5th for the complaint to get resolved .

I could not understand that despite of raising complaints and numberous follow -up still services provider are acting weird and morevoer taking connection with Tata Docomo means we need to take additional connection from some other service professional . If anyone planning to take TATA DOCOMO connection kindly opt for something else which has ggod customer service . a

My no is :[protected] .

Prabhu .

poor service.

poor speed.

In vaccum photon speed is equal to light, so I tried there also but it works no where. So please rename it as

TATA -Noton instead of photon

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Customer care team called me and gave a simple resolution of my problem-

Sorry

Tata Photon sucks

I own a postpaid connection last week by MNP in Kerala. My mobile number is [protected]. Alternate number is [protected] and [protected]@yahoo.com
From the very first time I told your sales executive that I need a 3g plan. But unfortunately u have activated plan of Rs.210/- and I need to change this to Rs.350/- plan. For this I registered a request and reference number is[protected]. I got an sms which says that this will be processed by 1st September. But now it is 3rd September and my plan not did change yet.


Yesterday I several times contacted customer care and they informed that my plan will change before 6.00 pm today. Later they informed that plan will change within 24 hours and now they says that it will change on the next billing cycle ie, 15th September.

Literally your customer service executives treated me like a fool. Even they don't know how to talk to a customer. They are eager to disconnect my call rather than hearing me. I never had such a worst experience from any service provider. I am really fed up and disappointed with your service. Before a couple of weeks your sales executives were after me and now I am after your customer care executives.


I can't wait till 15th September unlike your so called customer care executives said. So please solve the problem quickly or help me to go back to my previous network

I need quick action in this matter.

I own a postpaid connection last week by MNP. My mobile number is [protected]. Alternate number is [protected] and email [protected]@yahoo.com.


From the very first time I told your sales executive that I need a 3g plan. But unfortunately u have activated plan of Rs.210/- and i need to change this to Rs.350/- plan. For this I registered a request and reference number is[protected]. I got an sms which says that this will be processed by 1st September. But now it is 4th September and my plan not did change yet.


Several times I contacted customer care and they informed that my plan will change before 6.00 pm today. Later they informed that plan will change within 24 hours and now they says that it will change on the next billing cycle ie, 15th September.

Literally your customer service executives treated me like a fool. Even they don't know how to talk to a customer. They are eager to disconnect my call rather than hearing me. I never had such a worst experience from any service provider. I am really fed up and disappointed with your service. Before a couple of weeks your sales executives were after me and now I am after your customer care executives.


I cannot wait till 15th September unlike your so called customer care executives said. So please solve the problem quickly or help me to go back to my previous network

i called to tatadocomo customer service regarding my billing issue, so i call to 198 to register a complaint, they provide another number to contact (1515), then i called to 1515, then they provide another number ([protected]), from that they are telling to call again 1515, after that they told to send a mail, regarding the same, i didnt get any solution for this

Reg: Network problem

No network in bangalore. Also unable to register manually on tat docomo network.

TATA DOCOMO is froud

TATA DOCOMO is froud...still not replying my complain...cheaters...

Need to Get Duplicate Sim Card

I lost my sim card. Prepaid [protected] at Bangalore. I need to get duplicate sim card of same number. My alternative Contact number: [protected]

Unwanted message

Sir, in my handset there is a tata docomo sim card in which m-check message is coming frequently. I want to stop this message .
for this I will be thankful to you..
my number is [protected].

mobile internet — veryslowconection

padampur (bargarh)orissa main sayad duniyan ka sabse hi speed inter .site enter karke sojao subah tak page nahin khulega.network complain kahan karte hain bataenge pls

mobile internet — internet

i want free internet surfing & downloading my mobile internet not start i have take gprs setting .

please check as soon as possible...

DOCOMA = make us to(DO) COMa.. worst network in the earth!!

Dear Mr. Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Kumar,

We tried to speak to you personally on your number to understand your concerns regarding the agent wrong commitment issue. However, we are unable to contact you, since your call was not answered.

Hence, we would like to inform you that the complaint docket number[protected] is already under process and you will receive a call from our concern team shortly.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

Sir,
Please give the call details [ incomming and outgoing calls ] of mobile no: [protected] for 1 July 2014 to 26 july 2014. plz send the informantion e-mail through : nileshsingh.[protected]@gmail.com

most urgent


Yours Faithfully


Nilesh kumar Singh

Dear dealer can u please send call details of my DOCOMO no [protected] to my mail Id nashwara.[protected]@gmail.com, its very important for my career, so I request you to send me the call details of Dec 2014...

good service to get our call details

Sir, please send my call history.this my number [protected].

Dear Customer,

Please visit any of our nearest Tata Docomo outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata Docomo

sir, my mobile no. is [protected], i want my incoming calls and outgoing calls details
please it is very urgent .my email id [protected]@gmail.com

Tata Docomo — number porting

problem created in number porting

hi sir my self basheer ahmed i want to change my docomo to vodafone so i request u to accept my details..my mobile number is [protected]..

Tata Docomo — NOT PORTING IN

My name is PARVEEZ PASHA and my telephone no is [protected]. I have applied for Number portabiity from airtel to tata docomo. One month back i have submitted the necessary documents to proceed with service change. Tata docomo people are so careless and irresponsible that they lost my documents. Second time i have submitted again. Nothing happened for the second time too. They told they have not received the documents. After fighting a lot finally they told what ever the UPC code is given by the airtel is wrong, But in realty they have not initiated the process at all.
Tata docomo people are making fools.
The retailer where i have submitted the document is M.A.Mobile point, Tannery road, Opp to water tank.
This person is getting unnecessary scoldings from me.
Mr Jagadeesh from Kundan electronics, Coxtown is the incharge for all this interactions. When i talk to this fellow through dealer he is simply disconnecting the call.
It is my humble request to take necessary action against Mr Jagdeesh for being irresponsible against his duties.

Docomo — not porting

sir, i was using vodafone an year ago then i port my no. in tata docomo
now i want my no. to be ported into vodafone again .. i gave my id to dealer ..now dealer is not porting my no. it had took more than a month and nor returning my i.d back..
he ask me to come to his shop daily but all in vain.please sir help me to get my i.d back or port my no. to vodafone

my no. [protected]
dealer no.[protected]

Tata Docomo — Phone Number Porting is not working

I have requested for number porting to Tata Docomo in an outlet in Ambattur -Chennai two weeks back. I submitted my pancard and driving license photocopies twice and submitted the filled application twice to the outlet proof still, my number is not moved to tata docomo and it is deactivated from my previous mobile service provider airtel I want my number back at any cost please do the needfull

My number [protected]
Unique Porting ID : AX646951

Please contact me at the earliest and get it fixed

My Contact Number : [protected]
Address
N0. 47, Bharathi Street,
Senthil Nagar,
Chennai - 600062

Dear George,

Your issue has been resolved, Should you require any further assistance please mail us at [protected]@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Mr. Kapil,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Thanks Tata Docomo, Its fixed now .

Dear Mr. Kapil,

As per our discussion over the call, we would like to inform you that your number has been activated on 10/07/13.

For further assistance, write to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

SIM — find the sim

sir,
I want to know the present location and address of the mobil number [protected].Plise send me the address wher the mobil number is using now .My frend is missing with this mobil.

can u tell the location of this number [protected] as i have lost my mobile

Dear Gaurav,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Dear Mr. Gaurav,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.

TATA — WRONG BILL

RESPECTED SIR,
MERA PHONE NO. [protected], [protected], [protected] JO KI RAKEHS KUMAR KE NAM SE HAI BHUT MAH SE MERA PHONE KA BILL WRONG AA RHA HAI JISME NAGPUR, AGRA, JALANDHAR ETC KIBHUT SI CALL HAI JAB KI HMARA JALANDHAR, AGRA, NAGPUR ME KOI NAHI RHTA 12 SECTOR KARNAL WALI BRANCH ME HUM KAI BAR KH KER AAYE BUT KOI SUNTA HI NAHI 57 WALA PHONE HUM CUTWANE GAI TO KHNE LGE KI MAH KE 4 DATE KO AANA HUM 4 KO GYE TO KHTE KI 10 KO AANA 10 KO GYE TO BHI CONNECTION NAHI CATA 57 WALE KA BHI RENT LAG KER AA GYA HAI ESSE PHLE BHI MAINE MAIL KI HAI OR SPEED POST LETTER KIYA HAI AB 28 DATE SE ENHONE OUTGOING BAND KER DI HAI KAI LOGO KE SATH BILL KI PROBLEM HAI PER KOI SUNTA HI NAHI PL. ESPER NECESSARY ACTION LIYA JAI nahi to hum starnew me de denge ki logo ke sath frod ho rha hai logo ko pagal banaya ja rha hai

Richlook — wrong billing

Sir, i bought two trouser from Richlook (propery no-5 & 6,Jwala Heri Pachim Vihar, New Delhi-63), at the time of purchage they told me there is no discount on any garments, but on the purchase of 1499 mrp garments we give a tie as a free gift, after purchasing when i checked my bill they included the price of tie and and they also less total discount of Rs.600 from the total cost of clothe, in this transaction they told me lie, charge extra amount.

Tata Docomo — incorrect charges in billing

hye i am waquar shaikh using ([protected]/[protected]) since i have got this connection i have been facing billing related issue
Each time i have been charged for some subscription charges this time in my bill of march 12 i have been charged for some 3G Charges in my mumbai location no.
But still docomo didnt launch 3G in mumbai.
Even i have nt used any vas services.
I had sent mail to their concerned mail id.
On 26 they gave me 4 days to revert but still they didnt took any action on the same.
And when i have visited their helpdesk at malegaon the concerned person told me that he cant help me because he dont have system to check my details.
Kindly look into the matter and do the needful help.

do it as soon as possible i need waiver of rs 256.
Extra charges

also each time i have got itemised bill without any extra charge but this time i didnt got it.
Whats the reason behind it.
I am unable to verify my bill properly.

Respectd sir more than 10 days has been passed but i didnt get any waiver and my complain is also not resoleved.
Its very shamful for docomo that ur nodel desk is also unable to help me.
Atleast tell me what should i do now?

Hi Waquar shaikh,

Please be informed that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Mr. Mahur,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Mahur,

We tried to speak to you personally on your number to understand your concerns regarding the recharge billing issue. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that as per your previous complaint docket number[protected] our concerned already spoke to you and informed you that there is no wrong billing and you have been charged correctly as per your data usage and the amount of Rs. 224.72 has been adjusted in your account on 09-JUL-13 and there is an outstanding amount of Rs. 1212.28/- in your account and request you clear the same ASAP.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata customer care — False information.

Hi,

Just want to bring the incedent in notice. On 30 th june I found that my sevice (ph # [protected]) has been bard due an invalid reason. I called the customer care the resolution I got was I need to change the hand set as thre is some problem with the set (GSM deactivated). They told me this is the only solution for the problem I can't use the same hand set which I was using. So I bought the new Samsug hand set and but there was no help, I still got the same problem. I again called the customer care then thay told me I would have to reach to there shop the get activated the SIM.

I really don't understad where was the problem, whether is with the SIM or Hand set. I am really upset that am carriying two hand set. If am facing the same problem with the new hand set that means the SIM could be activiated with the old hand set also.

Requesting you all to look into the matter. Otherwise I would reach to cunsumer cout to file a suite against the customer care for the cumpensation or for the amount which I have waisted to purchase the new hand set.

Just check the conversation happened with the tell # [protected] with customer care.

Thanks

My no is [protected]
last week i have recharge 50 Rs then i have doign some call then my balance 35 and i use tata zone ok and tata zone detals is i have type DATA AND SEND 12524 AND I HAVE RECEIVE 1 MESSAGE THIS MESSAGE IS LAST 5 DATA usage;tmidia-brew Rs3.3, tmedia-brewRs6, source-icharge, Rs1, source-ichargeRs1(and my call details is only 4 calls ) and i am not doign any msg ok your execuitve is very aneducated specially Mr. NAVEEN, MANISH, RAVI THESE GUYS DISCONECT MY CALL AND BARRED MY CUSTOMER CARE I WANT PLEASE RETURN MY BLANCE I THINK YOUR SERVIES IS VERY POOR AND I AM NOT HAPPY YOUR SERVICES LAST 1 WEEK I HAVE CALL DIFFERENT DIFFRNET NO THESE NO IS [protected], [protected], [protected], [protected], [protected], THESE NO YOUR EXECUTIVE DOIGN BARRED AND I HAVE CALL ONLY 1 TIME PLS RETUEN MY BALANCE THEN I WILL MARK THE YOUR COMPLAINT TRI DID YOU KNOW WHO IS TRI AND PLS IMPROVE YOUR COMPANY SOFTWARE THANKS TATA

Dear Mr. Walia,

Kindly provide us your 10 digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Dear Mr. Walia,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.

Tata Docomo — refund money

bal is rs 0.06
validity is[protected]
gprs pack bal in mb is 0.98
validity is[protected]
complain to you that refund my money because the gprs balance was not
finished and why my main account balance charge for gprs
when i complained to customer care he said that he can not refund my
main balance
and the name of that employee is arjun .
the complain date is 19 may 2011
when i made call customer care they did not talk to me and reply that
all customer care are busy with other customer,after 3 days when i
call today he said that he can not refund because complain is 19 may
and the gap between today and that day.
please help me my main bal was 22rs on that day

mobile-[protected]

I agree with this complaint. Balance is showing erroneous amount when its getting over. Docomo must come up against such errors.

Tata Docomo — REFUND OF MONEY

RESPECTED
SIR/MADAM
ON 7TH JUNE I RECEIVED A SMS FROM MY MOBILE SERVICE PROVIDER THAT I HAVE BEEN SUBSCRIBED TO A PERSONALITY PACK (WHICH I DIDNT ACTIVATE AT ALL) AND FOR THAT I HAVE BEEN CHARGED RS 30 FROM MY ACCOUNT BALANCE..I IMMEDIATELY CALLED THE CUSTOMER CARE OFFICER AND TOLD MY PROBLEM HE SOLVED MY PROBLEM BY REFUNDING ME RS 30 AND DEACTIVATING TH PACK,THE VERY NEXT DAY THAT IS ON 8TH JUNE I FOUND ANOTHER SMS ON MY PHONE THAT I HAVE BEEN SUBSCRIBED TO ADULT JOKES PACK (AGAIN WHICH I DIDNT SUBSCRIBE)..AGAIN THIS TIME I CALLED THE CUSTOMER CARE OFFICER AND TOLD HIM MY PROBLEM...HE ASSURED ME THAT MY PACK WILL BE DEACTIVATED AND NO MONEY WILL BE DEDUCTED FROM MY BALANCE ACCOUNT(YOU CAN CHECK THE VOICE RECORD WHICH THEY SAVE FOR TRAINING PROCESS)..SO I WAS CONVINCED BY HIS WORDS..BUT THE NEXT DAY ONLY I STARTED GETTING THE ADULT JOKES ON MY PHONE AND FOR EVERY JOKE RS 1.50 IS BEING DEDUCTED FROM MY ACCOUNT..EVERYDAY TILL YESTERDAY I CALLED THE CUSTOMER CARE OFFICER TO DEACTIVATE THE SERVICE AND REFUND MY MONEY BUT OF NO USE..EVERYDAY EACH OF THEM TOLD MADAM IT WILL BE DEACTIVATED TODAY AND YOU WILL GET YOUR WHOLE MONEY REFUNDED WITHIN FOUR HOURS...BUT NOTHING LIKE THAT HAPPENED...MY MONEY GOT DEDUCTED TILL YESTERDAY...I HAVE BEEN CHARGED RS7.50 TILL NOW..AND I WANT THAT MONEY BACK IN MY ACCOUNT...I TOLD THEM IF THIS CONTINUES I WILL HAVE TO COMPLAIN AGAINST THEM HERE BUT OF NO USE...THIS IS NOT ABOUT THE SMALL AMOUNT OF MONEY THAT GOT DEDUCTED FROM MY ACCOUNT BUT THE TYPE OF BUSINESS TATA DOCOMO IS NOT DOING IS JUST A FRAUD BUSINESS...I HAVE HEARD THAT THIS ORGANIZATION SOLVES VERY SMALL PROBLEMS OF THE CUSTOMER AND I HOPE THAT MY PROBLEM WILL NOT GO UNNOTICED..AND I WANT YOU TO TAKE STRONG ACTION AGAINST THIS COMPANY SO THAT THEY DONT TRY THIS ON ANOTHER CUSTOMER WHO ARE AFRAID OF COMPLAINING HERE AND LET IT GO AS A SIMPLE THING...



THANKING YOU

RITWIKA DAS ([protected])
79A MOTILAL GUPTA ROAD KOLKATA-700082

money Refund

My friend you are right.. it's all about customer awareness. If we all stand up against this then such cellular companies will sure to provide much better customer service...

Dear Ms. Sarika,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Ms. Charthal,

As discussed over call, we would like to inform you that you have been charged correctly as per your internet usage on 07-06-13.


Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

it is totaly in justic . kindly refund money & correct it as soon as possible...

we have relance internet connection but that is not working properly i have complant 20to25times to customercare but i didnt get any stisfactory reply from them and will apply for router a month back but still i didnt get that when called to that person he is disconnect my phone.

Dear Sir Madam,
My Internet is not Working for the past one week, Please do take necessary action.
Regards
S.Jeffrey Bennet

Internet — Internet Not Working

Dear Sir,

My brother Mr. Chandra Prakash Yadav has taken a internet Connection from MTNL last 2-3 months, in begining internet service was very good but after some time it creates problem from more than 1 months i have complained several times to the customer care for this problem but no action has taken for it so, i rquest u to take some action against it my ph no is 22451276.

TATA — about internet

hi this your custemer., whos using your internet . i have gave the the cancelation application to tata company but they have not cut my internet, so i am requesting you to cut my internet as soon as possible.even i have complation to tata company by phone.i have paid my bill by check. my mob. no. [protected]

Respected Sir/Madam,
My internet broadband is not working for a month and I have given complain many time but no one came to fix the issue. Please help to resolve the issue. My details below:

Vyasarpadi, chennai. Phone # 25519484.

Regards,
Venkat

Dear Mr. Anmol,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Tata docomo number [protected] alternate number [protected] email id [protected]@gmail.com

Dear Mr. Anmol,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Anmol,

We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.

Thanks and Regards,
Customer Care,
Tata Docomo.

dear
I recharged my tata docomo no. with 251 recharge which has 175 balance and 1gb 2/3g data. I got my ballance but my internet is not working. I called customer care 5 times and each time they told different reasons. They were talking like they are not proffesionals. I tried all the settings but nothing worked.I lost my lots of time. tata customer service is worst in India i must say. Customer care service really sucks. Now i will never buy or suggest tata docomo products.

Abhijeet
Bhopal.

Hi,

This is Ravindra Pimplikar using your Internet Wifi connection for Account No[protected]. My Tata Dococmo No. is [protected]

For the last three months we have been complaining about the extremely poor network that Tata Docomo has. We have asked your people to rectify this problem. But to no avail. You guys do not seem to care about your customers.

Since the entire society, Park Street, Wakad, Pune has to use your pathetic service, you are not paying any attention to our complaints.

Kindly look into this matter immediately. Check your customer service record for our account. We have a terrible service and we need you to give us a solution immediately.

Regards,

Ravindra Pimplikar
Park Street,
Wakad
Pune - 411057

My name is Haryank Doharey. I'm TATA Photon Plus Prepaid user. My Internet is not working from last two months. Whenever I call to customer care center they put me on hold and then hung up the phone. They are not interested in my problem and avoid me. Sometime they said our IT department will call you, but nobody calls me. They are not helping me. Is this your Company services? I have been facing problem from last two months but nobody helped me. I work from home and my all work is dependent on Internet. So now you can understand how would I'll be feeling. Please short out my problem as soon as possible.

Tata Docomo — Service Problem

Hi,

My NO. [protected] . I am in truble from last 6-7 day because of Tata Docomo service
some cricket pack is activated on my no. when and how it activated i dont know but because of that lots ammount is deducted from my balance .
i tried a lot to deactivate but it cant. your customer care no. not connecting i dont know whats the problem
from last 4 days i tried to registor this complaint manually in your service outlate in Nagpur (Add. Ashoke Chouk Nagpur) but there staff is not supportive they had not even few time to hear my complaint . They giving me always same answer that our server is not in working thats why we cant do anything come tomorrow.
Can you tell me what i do next the no. i mentioned is now shut down because of your Nagpur staff

Please give me proper Answer
Waiting for your reply
[protected]@gmail.com

your service is very very bad. i dont like your service messages. your customer care officers was very poor and un responsible persons. iam very disappointed to your service

vasanthabai.a
[protected]
trichy
kknagar

Dear Mr. Darekar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Darekar,

We would like to inform you that activation of your number is under process and you would be notified once your number gets activated.

We request you to dial 59059 from your number for further assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata Docomo — Faulty recharge

Sir,
I had rechrged my prepaid number [protected] from freecharge.in for a amount of Rs 500 but instead of giving me a talktime for this amount i have received data balance of 500mb even the message that you sent me says my recharge has been done for rs 500 and my tansaction id is [protected]. I currently do not find any of docomo data packs priced at rs 500 moreover the executives at Tata Docomo's customer care helpline behave as if i have bloody committed a mistake by using tata docomo services and as if i am a servant of tata docomo my precious time has been wasted moreover the data pack communication that tata docomo gives me has also not been done properly.Moreover tata docomo fails to give me an satisfactory answer to the solution the only reply i get from them is we have done this we cannot help you even if it is our mistake you have to bear the brunt of our mistake.

--
Archit Jhawar

Dear Mr. Sanjay,

Apologies for the inconvenience caused to you, we have forwarded your complaint to the concerned department. Please bear with us in the interim.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata Docomo — Faulty Deduction of Money

My phone number is [protected]. A few days back, I recieved a message at night from 52250, stating 'Thanks for downloading Valuepack : Bollywood_Sweeties_30. You've been charged Rs. 30.0/-.'
The problem is, I never downloaded anything like stated. Moreover, I never use such packs or never download anything using Dive-In. Upon contacting Customer Care, I get the obvious reply, "No, it has been activated from your side." Upon stating the incident, the call was hung up. The rudest Customer Care Service, I must admire. I called up again, and another lady picked up. After a long fuss, she tells me to call up again after an hour, stating the reason "The complaint registration is not working". I don't think that's any of my problem. And never do they accept their fault, and continue looting customers. I request Docomo to PLEASE refund my money, and stop cheating it's customers this way. Otherwise, the impact is going to be upon them only.

Thank You.

these docomo people are big cheats and liars i am urging all the cheated customers to start a hate club against these people they have also deducted 91 rs from my account. Why don't we all start writing against these tata docomo people and urge people to move out of their network. first step u can take brother is get all the tata docomo connections in ur house get cancelled...

Thank You DOCOMO for refunding my money. I hope I or any other customer does not face these problems.

Thank you!

Dear Mr. Sanjay,

Apologies for the inconvenience caused to you, we have forwarded your complaint to the concerned department. Please bear with us in the interim.

Thanks and Regards,
Customer Care
Tata Docomo.