Tata DoCoMo Complaints & Reviews

Hi,
I took tata docomo connect on June 2013 and the plan is unlimited local and STD calls for 899.
I have asked for 3G service activation to the customer care and they asked me to drop a mail to tatadocomo for the activation. I have sent a mail to them by asking to activate 149 3G plan but i didn't received any reply from them.
Latter few days they disabled my out going calls by telling the reason that i have crossed the limit. I am surprised with this and called the customer care(To connect to the customer care is a big deal in tatadocomo even for postpaid customers) and they told me that this is because of my internet usage.

My credit limit is 1300RS and today i have received the bill of 3500RS. I am not sure what is wrong with tatadocomo, it's very bad that they have not responded to my mail and also didn't call and asked about my queries if there was any wrong in my mail for 3G plan and no they are sending the bill amount of 3500.
Also my credit limit is 1300RS and how it can become 3500RS. That is tatadocomo responsibility to check my credit limit instead they waited till 3500RS and now coming back with bill. If that is the case why there is a credit limit.
Pls helkp me on this.

Regards,
Anudeep A

I AM A CUSTOMER OF TATA DOCOMO GSM SERVICE. MY MOBILE NUMBER IS [protected]. THEY DEDUCT PER DAY 60 PAISE SINCE LAST TWO YEARS WITHOUT MY CONSENT. I WILL NOT ACTIVATE ANY VAS PROVIDE BY THEM SO WHY THEY DEDUCT 60 PAISE PER DAY AS A RENTAL CHARGES. I[censored] HEAR ME THEN STOP THIS NONSENSE RENTAL CHARGES ASAP.

Respected Sir,

My self Mahavirsinh Raj and I am first class chemical engineer from GTU,
I want compensation from DOCOMO because I had exam for GET in IFFCO yesterday.
It was online preliminary exam & time was 1:30 pm. time duration for this exam was 45 min. I am paying 255 Rs per month to DOCOMO for 3G service.my docomo number is [protected]
the connection was frequently lossed during this exam that I couldnt completed the exam and This was life long opportunity comes once in life And its missed. I felt completely ruined by Docomo. I dont know Where and How to complaint?.
PLEASE HELP....

sincerely
Mahavirsinh Raj

Respected Sir,

This is my third complaint for Tata Docomo. My no is [protected], and my complaint is that a amount of around Rs 70 is deducted on 26-27 july 2013 from my balance for unknown reasons.and my balance kept fluctuating , some times it showed Rs 37 and some times it showed rs 42. And when I contacted customer care on 26 july , She asked me to call after 4 hours and when i contacted after in morning next day , they asked me to contact after an hour and when i contacted after an hour, they first said to contact after an hour and when i got angry on phone they first told me that some amount was deducted for my miss call alerts and rs 37 for data charges.

Now the things is that my miss call alerts was updated on 12-13 july of this month and there is no way that the amount is deducted before 1 month, and regarding data charge ,(which i dont used) , when i checked my last 3 data usage ( by sending DATA to 121) the reply was and i quote " Dear customer there is no data usage till date"

I also checked my last 3 deduction which were right . and going by my last 3 deduction my balance should be around 70 which is nil now.
.
Can you please help me in this. Because this is now become general thing . every time now and then they siphon off my balance.

My name is Rizwan Sayyed, My Tata Docomo mobile no is [protected].
Today ( 25/7/2013 ) my balance of Rs 23 was deducted from main account for browsing internet. I have an active internet pack which had 5.60MB data left and also validity of it was left. But still today the amount of Rs 23 was deducted from my account for browsing 2723KB of data.
I called up customer care and also did email to docomo care but they are unable to provide me proper answer for the deduction and nor they are providing my refund back. They mentioned it was for browsing 2723KB of data, whereas i had 5.60MB of data left. This is the second time i am facing such problem. And its not really tolerable.
I request the authority to go through the matter and provide me my refund.
Thanking you.

Regards,
Rizwan Sayyed

Hello,

I've purchased a tata Docomo Postpaid Sim card 4 weeks back on 4 July 2013 from a local dealer named Basha (Mob No : [protected]).. I've submitted all the proofs requested by him

along with Rs 850/- as a deposit for my postpaid scheme (899/- month unlimited plan). But still my Sim is not activated..He was supposed to give the receipt slip of the amount

to me the next day. But he never turned up.

I'm from Chennai and my sim number is[protected].The mobile number allotted to me was [protected]. Till a week back I used to call the same local agent, all he says is

it will get activated by EOD..But it never did. Then he started dodging my calls and now he won't pick up my call at all even if he does he'd cut it immediately. I called the

escalation number present on the pamphlet given by Mr Basha. He was some Mr Udhaya (Mob [protected]). The same story repeated again and not answers from him either. Ultimately I

was forwarded to their manager Mr Yuvraj ([protected]) who assured me that the matter will be resolved in two days. Its been more than three days now and he doesn't pick up my

call either.

Meanwhile I tried writing to customer care of docomo. But they said they won't take an action unless I send them a scanned copy of receipt I never got. ([protected]~~M14725530

Docket number[protected]

I'm stuck and have no clue how to proceed further. Such irresponsible behaviour/system is higly unexpected by a brand like TATA.

Had I known the process took so long I would never have chose Docomo. I was better off with my vodafone connection. I just want my sim activated right away or get my refund back. I'm too fed up of spending my money and energy in this month long yet such a trivial proceedure.

A frustrated docomo customer,
Varghese Mathew

am using tata docomo from last few months.. the service is so pathetic that i cant even word it..
- internet goes down multiple times.
- speed goes too slow multiple times..
- My account link doesnt work..
- i asked to change my plan to 10Mbps.. got confirmation that they changed it from this billing cycle.... but the speed is still 2Mbps.. when i called 20 days back.. they registered complaint.. but no action or call back even after reminding 3 times..

- had a password issue sometime back.. ppl did not even know how their own website works.. tool 2 months to resolve.. i wrote emails to every single escalation mailer.. but folks were just useless..

- even now.. my plan (as they say is changed) is 10 mbps.. and i get 2 mbps... :( ..

I have written a warning to them saying that i will not pay my bill according to new bill.. but am sure it will fall to deaf years and bill will be according to new plan.. if thats the case.. i will close the connection and live on my airtel 3G instead ..

worst connection.. take anything.. but tata ..

Tata docomo company is a cheater company,they send message of 7 days extra validity by special recharge 17 but the validity ended with 28 days only instead of 35 days, if they are not able to extend validity so why they send fake message. i am really dissapponited. pls help me....

Hi Sir,
I would like to bring to your notice that I was facing issue with Tata Docomo Internet Service regarding which I have called up their customer care in month of june (around 6th June 2013) and registered my complaint.That issue was closed within two days without resolution and without informing me.When I followed up with customer care regarding my complaint they kept saying that you have already a complaint open under the false assurance that it is problem with your phone connection.I checked with BSNL and they said that everything is fine at their end.No one from Tata Docomo actioned my complaint even after repeated calls to customer care.I withheld the payment for month of June because I was not getting any service at my premise and these people gave false assurance that issue has been resolved and asked my to pay the bill so service can be tested.I did so but service was still not resolved.Finally I was provided an email id by their customer care and was asked to drop an email to register new complaint in July and finally the issue was resolved after one month on 6th July 2013.Now when I have requested to waiver for 1 month amound along with late payment charges,I was first told that 1st complaint registered in 6th June was resolved & closed on 8th June and hence you can not get waiver for entire month.On escalating the matter,now I am being told that there was no complaint made on 6th June 2013.I would like to bring this matter to your notice for resolution.

sir,last night on 23/07/2013 tata
docomo deduct my 30 rupees from
my account balance when i talk to
custmer care so he said that he can'nt
refund my balance.
sir, i am a student i know how i afford
money so please take action fast and
refund my balance.
my no. is [protected].

MY NAME V.SURESH MY MOBILE NUMBER IS [protected] I HAVE TAKEN MY CONNECTION ON 5TH OF APRIL 2013 BY 5THOF JULY 90DAYS IS COMPLTED BUT TATADOCOMO PORT NETWORK TO VODAFONE WHEN I CALL TO 121 CUSTMORE CARE OF TATADOCOMO OR ATTAINING MY CALL WHEN ASK THEM THEY TOLD ME 7TH OF JULY NUMBER WIL GET PORT 00AM BUT THEY SAY 25 TH JULY NUMBER GET PORT I HAVE GIVEN MY ADDRESS PROOF AND ID PROOF BUT THEY AS NUMBER IS IN MY COMPANY NAME PLEASE HELP ME NEED TAKE ACTION ON THEM I HAVE MENTL UPSET

Hi,

My name is Mohammed Yousuff Amir and I had opted for Tata Docomo 3G services (dongle) that was pathetic after the usage of the first month. The TATA DOCOMO Service No [protected] is my Service Number. I have completely stopped using the dongle after the payment of the first bill, they have stilled forced me to pay Rs. 2000/- and I am repeatedly making requests to disconnect it, but Tata Docomo instead of disconnecting and relieving me from this headache they are continuously sending the bills and harassing me to pay them. I have to keep going to their center and keep waiting for my turn and have to repeatedly ask them to cancel my connection. Please take necessary action against these looters and thieves so that they do not repeat the same with others.

Regards,
Mohammed Yousuff Amir
Bangalore

Dear Sir,

This is to inform you that i was sent the request for porting into
airtel on[protected] as per the schedule, the number should be ported
within 7 days from request date but it not happend then i was called
on 121 at[protected] and talked with your executive. As discussed, He
told me that due to your documents was still not received as your
porting request has been cancelled and you will have to send request &
submit the documents again for further process. As per conversation, I
recharged my tatadocomo number with 100 rs at 9.40 pm near about by
using internet banking and at that time i have had 90 rs. balance but
at 10.30pm on[protected], my number was gone into porting process,
after that, in midnight, my tatadocomo number is changed into Airtel &
when i checked my balance then i had lost my previous balance.

All this happened, because of the wrong information of your tatadocomo
executive.

Now, I want to settlement of my previous balance. Please refund my
lost balance and add this current balance at earliest.

Regards
Amit K. Nema
Ph: +91-[protected]
Nagpur- 440022 (M.S.)
email: nema.[protected]@gmail.com

Hello Sir,

This is Shilpa. From past 2 weeks I am getting messages and calls from an unknown number.
I inquired the network, I came to know that is a TATA DOCOMO GSM sim, and the mobile number is [protected].
He is abusing me daily with nasty messages.Please help me out from this situation.

If possible try to find his name and address and let me know.
I need his deatils//

Hi Sir,

I am getting advertisement calls everyday, and DoCoMo is telling, my number is registered in the National DND Registry.

Getting calls from the below numbers:
[protected](Getting calls every day - last one was at 04:45pm on 21st July 2013)
[protected](Got this call at 04:15pm on 14th July, 2013)
[protected](Got this call at 01:40pm on 16th July, 2013)
[protected](Got this call at 04:30pm on 17th July, 2013)
[protected](Got this call at 06:53pm on 19th July, 2013)
[protected](Got this call at 04:45pm on 20th July, 2013)

Please see the search result for my number([protected]) at : http://www.nccptrai.gov.in/nccpregistry/search.misc

You can see that the mobile number is not registered there.

I have called DoCoMo atleast 15 times, and they are still repeating the same.
I am forced to cancel this number, because of this issue.

Please do something, as I may not be the only customer forced to accept these calls.

I have been using Tata's mobile service for the last 12 years(starting from Tata Indicom, and finally forced to end with Tata DoCoMo). I have Tata's mobile connections in my name(used by my sister, my wife and myself) in Kerala, Hyderabad and Pune, and I will cancel all these connections in a month!!!

So irresponsible support from Tata DoCoMo!!!

Regards,
Nycin Parrit

I am the very old customer of TATA DOCOMO and using its services with two numbers that are as follows: [protected] and [protected].
When i started using 3G internet services, many times the company TATA DOCOMO has deducted my balance. Last time i recharged with 250 rs voucher in which company says that it will provide 250 rs talktime and 1 GB 3g data and 2g unlimited data for one month, of which i have got only 222 rs balance and after 1 week under the perod of voucher the company TATA DOCOMO has deducted my full balance in my main account that is 221 rs and also the internet service has stopped. when this happened i called to the customer service of the company TATA DOCOMO the executive said to me that "the company systems are not updated yet so we can not provide you information so call after 4 hours". The date and time of calling and stopage of the service is 22 JULY 2013 at 1:15AM. So, I want to ask and claim the company for this issue and its a very big issue for me and I also want to ask the company TATA DOCOMO that i am a common man and 250 rs and also many recharge vouchers which the company has deducted and that are not very small amount for me and my work which i have lost today only because of the TATA DOCOMO company, so the company TATA DOCOMO has to pay all the my lost money and the lost business amount and the value of my time. I want my claim within a week from the company TATA DOCOMO.

My Mobile AP continuously disconnecting
i cant able to browse continuously for 30min. the net is alwys disconnecting and i cant able to reconnect for several minutes am using APN TATA.DOCOMO.INTERNET

there's no problem with my network settings and i pre checked it with several times i also reformated my mobile and changed my mobile.
i tryed everything which i can but theres no use i called and complainted the same but no use. please help me i use mobile internet more than anything else

I have lost my Tata Photon device whose number is [protected] while travelling in the month of june 2013. i have called customer care of Tata Photon on [protected] to stop my service and stop the billing as well. The customer care person said he stopped my connection and i have to pay for the current bill on Prorata Basis. Then again after paying my bill of Rs 843 on 2nd july i have called customer care to confirm if my billing has been stopped. Again the custoer care person assured that it has been stopped and there wont be any billing. On 20th July Tata Photon service people called me to check if my services are fine. They told me that my services are still active. I have called again to Customer care and spoke to Hatender who was very rude which is very disappointing.He did not give me his Managers Name as well. I have asked him to disconned my number and stop the billing. I want TATA to take some serious steps to record or make notes of the calls of customer. I want to know where is the call notes for my call which i did on 2nd july 2013 where the customer care person assured me that my services and billing are stopped. I hope i will get a reply soon from TATA.

Respected sir

my mobile number [protected], today morning(20.7.2013 & at 11 am), I made a mobile recharge of Rs 50 but since then i made a call, for around 2 mins and I lost all the money, The balance becomes insufficient to make any calls, please take care of the issue and give me a valid reply

K.Sivanand

I was having a POST PAID Tata Docomo Broad Band connection, I got an email that they are stopping post paid service from North Bengal Region w.e.f 1st Aprail 2013, accordingly I stopped using their service, Today Morning I got a call from MR. Mansingh Khurana Mob. no. [protected] , he threatened me to put me behind bars and I should talk to Mr,. Rohit Sharma Advocate Tis Hazari Court- Mobile no. [protected] and my case number is NW504. Mr Sharma told us that an amount of Rs. 1775/- is due and I should pay immediately to avoid penalty.
I have paid the bill till Aprail and their is no outstanding against me.
I am feeling very scared as vell as furious, this is complete unethical..