Tata DoCoMo Complaints & Reviews

Tata Docomo — No reasons given for balance deduction

I bought a tata docomo recharge coupon of Rs 20 from a shop on 20th september 2011.As tried to do the recharge from the coupon to my surprise it showed that the coupon has been used earlier.Although i my self scratched it used it for the first time.But it still showed that it has been used earlier.After this i went to the shopkeeper and told the problem then he contacted tata docomo representatives through the help line..To my shock they told that this coupon has been used by my number.But when i checked my balance there was'nt any increment.And now the shopkeeper also saw a chance to get out of this matter and now its between you and the company.Though i still tried to contact the customer care and they said they are sorry now cant do any thing regarding this.This obviously was not the answer i was expecting.It utterly irresponsible and unaccountable from the company's part.And now no one will pay me the amount which i have robbed of from tata docomo.Because my definitely did not went for any of my purpose.It was looted and no reason what so ever being given for that.Even though Rs 20 is very small amount in terms of loss but its larger in terms of trust for a customer.My complaint is how come they can operate like this irresponsibly and strict action must be taken atleast for the sake of transparency and accountability in this country.
The Serial No. of the coupon is[protected].

Tata Docomo — balance deduction without information

I continously calling last 2 hrs but no one customer care executive of tata docomo attaining my call, tata docomo service deduct my balance and now they do not attain my call now i want to change my service provder please no one use this service my mobile no. is [protected]

Tata Docomo — Deducted balance without notice

on 1st May, i was deducted 60 rupees from my mobile .. reason not clear... evening i made call to customer care but not connected after that next day morning i made a call to customer care . one executive told that there was some problem in out system,we cant help you regarding this inquiry call back after 3hrs..i called to customer care but not connected whole day but i tried 20to 25 time but no use . see how reckless they are.. even not responding to me.. so what i have to do.. please give a suggestion.. and give me refund of my balance of 60 Rs. earliest... Unhappy with this services completely...

Dear Mr. Laxmiprasad,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr. Laxmiprasad,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr. Aman,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Aman,

We tried to speak to you personally on your number to understand your concerns regarding the recharge issue. However, we are unable to contact you, since your call was switched off.

Hence, we request you to kindly provide us the transaction ID or bank statement to [protected]@tatadocomo.com for further assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

GSM — network

hi
im ur gsm customer in harihar,karnataka. We at KIAMS(MBA inst) dont get network in hostel.We arefacing lots of problem,everytime we need to get out of hostel to use cell.
Kindly look into matter asap.
hope to receive a quick action.
thank you

Tata Docomo — no network at all

Dear sir,
Here is my pathetic story and concerned issues begins now. I have been using three i.e [protected], [protected], [protected] Tata Docomo for the last one year or so. when i bought the connection, the network was below average.But from September 2010 i have not been getting even single network bar.What has happened?? I live in south 24 paraganas, chowhati A block,Deshpriya Block, sonarpur.. I have contacted the customer care authorities several times, but with no results. Every time they said that some tower installation is going on my area and it will be sorted out within one week or so. But till now, with the MNP being launched still there is no improvement at all, now a days am getting EMERGENCY CALLS ONLY in my handset..

pls give me call details of [protected] on my email id luckytomar092GMAIL.COM. KINDLY FOR ME



UMESH5

tata docomo
yes and it has a lot of 3g problem in pune city...they have very bad signals for 3g in all pune city area, , , , , , , , , , , they dont care about consumers...only thinking about increase costumers...

Sir, I am using tata docomo number from the time it is launched, now from the past 3 days I have been charged illegally for the internet usage. which I have never used in my mobile, and the customer care people will never take the complain about the same. and they have deducted the total sum from my mobile number.
and they never take any action. Please help me in sorting out this problem

AJENDA — NETWORK PROBLEM

Sir
With due respect I like to inform you that I am a customer of bsnl mobile service and the bsnl mobile tower of our local area (bamuningam,block-daringbadi,Dist -Kandhaml ) provide very poor service.The network of that tower disappeared with shut down of since last six mounth .There are a maximum 7000+ number of bsnl customer in that area and more then fourty villages people are depending onthis tower they faced this problem last six or seven mounth.our local pepole complained against this problem at district bsnl head office.but problem is not solved due to the lack interest of the officers and workers.Now they provide maximum time our area is no network coverage.and if some bobdy call on this network number then he will gete moble is switch off.all pepole are facing somany problem
so,kindily take naccessary action on this case

ADDRESS- BAMUNINGAM,BLOCK-DARINIBADI, DIST - KANDHAMAL,ODISHA
FROM -P.K.SAMAL.(BSNL CUSTOMER

Dear Mr. Ahmed,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr. Ahmed,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

Mr. Ahmed,

TATA Docomo network problem is not at individual level. For all customers who are unfortunately got trapped by the name of "TATA".

TATA is th emost trusted group and most of the consumers went ahead trusting TATA group. But shame when TATA SONS is not taking any action on the TTML for providing useless services to its customers.The kind of network services being delivered to the consumers are pathetic, worst, third class, useless, unreliable...Following are some of the major issues which I am sure all customers must be facing.
1. Call drops - This is the right of TATA DOCMO network.
2. Indoor coverage - Cell phone doesnt works from home because of no indoor coverage. (It is not even poor). TATA DOCMO should not use term cell phone or mobile phone. They should start brand it as "ROAD PHONE" because it works only when you come on road to talk to some one. This is disgusting.
3. Third class customer support (121): All executives are arogand, They dont understand the problem correctly. Sometimes they even refuse to register call drop problems.
4. Shameless services: People/Engineers working are shameless and simply blame TATA DOCOMO for the network issues saying that " Sir kya karein, upar se order hain, new site deployment band hai. Haiemn pata hai network problems leking sites na hone ke karan service issues hain"

And at last Mr. Ahmed. I am sure you must have faced all or either 1 of the above pain points, Please don't try to fool yourself and try to convince customers and get rid of just saying that "Since we have not received any details from your end we assume that your issue has been resolved".
Customer is power, You will realize that in few months when Jio telecom will launch its services. So Please be careful and seriously escalate the issues and take some concrete actions on the customer problem resolution.

I dont have mail ID of Mr. Ratan TATA and your new MD Mr. Mistry. Otherwise I wish I could let them know hos name of TATAs is being spoiled by TATA DOCOMO services in India. If you could, Please forward the same to them. Let them also understand how TATA DOCOMO is doing.

There is no network coverage as well, last 6 hrs, at least here in south chennai!! Yet, i get this message...know anything about the network outage?

[protected]

@nachikul - The outage was evident in Bangalore as well.

Dear Mr. Samual,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Samuel,

As discussed over call, we would like to thank you for the confirmation that your concern has been resolved.

We request you to kindly provide us the below mentioned details, which will enable us to proceed further.

1 Issue Area:
2 Issue Sub Area:
3 Landmark:
4 Pincode:
5 Signal Point (Indoor & Outdoor):
6 Duration of Problem:
7 Error Message:
8 Handset Model:
9 Samle No./Destination no.:
10 Balance/Validity:
11 Alternate Number:
12 Which access point you are using?
13 What symbol is displaying?
14 How it is displaying?
15 Is it related to particular time?
16 Is it related to web site?
17 Is it related to specific area?
18 Are you trying with pc or mobile?
19 Which GPRS voucher/pack you have subscribed?
20 At present what was the internet speed?

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sheshu,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Sheshu,

We tried to speak to you personally on your alternate number to understand your concerns regarding network however, we were unable to contact you, since your call was not reachable.

We would like to inform you that your connection is in well active mode. You can write to us on [protected]@Tatadocomo.com.Please visit our website www.tatadocomo.com for more information.


Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Mobile No., and alternate contact.

Regards,
Idea Cellular

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

DOCOMO NOT Letting me to Port Out...
i have sent port request to DOCOMO and got MNP number, wuth that i gave all documents to other network very next day i got call from DOCOMO cc asked reason i gave all pin number where i m not getting network.. after that they kept calling me every day to simply ask reason and offered me some tariff plan. but i said m porting out due to network problem. Next day i got message of new tariff plan. i called cc they told your port request cancelled.i m trying to port out from last 6 months but everytime they regect port out.. please find way out...
My number is-[protected]

I am also facing the same problem from Today afternoon, where i am not getting the NETWORK, EVEN SELECTED MANUALLY TOO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — Deducting amount

My mobile No : [protected] is from Tata Docomo and the company sending many offers via Message and without my permission they just activate these services and cut my balance amount and after suffering then I had registered DND service ( Do Not Disturb ) in my mobile......After activation for 4 Months it was Ok but

on 4th May 2011 Tata Docomo had deactivated my DND service Automatic and send me an message of Sarukh Khan Love Tips and charging me RS 18 for that service when I complined the Company then they saw their fault and returned me Rs. 10 not even my full money and I told them to Activate my DND service and

again on 7th May 2011 they just send me an message automatic for about an Game charging me Rs 39 in the same message and again when I complained them that I have DND activated in my No. how can they send these messages and cut my balance amount then again they saw their Fault and returned me Rs.20 not even my full amount and I told them Strictly to register my no for DND service and they had promissed me that now no messages will be send at your no but

Today 10th may 2011 in the morning by 9.11 AM again they had send me an message of Shah Rukh Khan Love Tips and had charges Rs.10 for their services in the same messages and when I complianed them about this matter then they had replied me that system is busy call me after 4 hours then we will have updation and check and inform you.............

Now I request you people to help me out for this problem I recharge my account for talking not for these useless messages Shah Rukh Khan Love tips or Games and I need all my money back......

Tata Docomo — deduction of amount from my account

Dear Customer,

We regret that your mobile recharge transaction on PayTM was unsuccessful.

Your transaction failed because of a technical error at Tata DOCOMO - Andhra Pradesh. We will keep trying to recharge your mobile for the next 2 hours. If even after 2 hours the error persists then we will initiate a refund for your transaction. You will be intimated about your refund through SMS and Email.

Your transaction details are:

Order Number : 3557236
Registered User : [protected]
Mobile Operator : Tata DOCOMO
Mobile Number : [protected]
Recharge Amount : 30.0,,,,,,,,,,,,,Dear Customer,

We regret that your mobile recharge transaction on PayTM was unsuccessful.

Your transaction failed because of a technical error at Tata DOCOMO - Andhra Pradesh. We will keep trying to recharge your mobile for the next 2 hours. If even after 2 hours the error persists then we will initiate a refund for your transaction. You will be intimated about your refund through SMS and Email.

Your transaction details are:

Order Number : 3557236
Registered User : [protected]
Mobile Operator : Tata DOCOMO
Mobile Number : [protected]
Recharge Amount : 30.0Dear Customer,

We regret that your mobile recharge transaction on PayTM was unsuccessful.

Your transaction failed because of a technical error at Tata DOCOMO - Andhra Pradesh. We will keep trying to recharge your mobile for the next 2 hours. If even after 2 hours the error persists then we will initiate a refund for your transaction. You will be intimated about your refund through SMS and Email.


i get the mail like tis.but amount is deducted from my account....can i know it will cum back or not

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed, we would like to inform you that your transaction got failed and the same will be credit back to your bank account in 5 working days. You can write to us on [protected]@Tatadocomo.com.Please visit our website www.tatadocomo.com for more information.


Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Broadband — BroadBand Never Works

Hi,


I have a prepaid account for TATA Indicom Broadband, user ID: ****************

Yesterday I noticed that the broadband cable which comes to my residence from the neighboring building has been broken down.

I have reported this issue to your customer care center as well; however the engineer is asking me to pay a heavy amount for replacing or joining the cable back.



I fail to understand that why would I need to incur this loss for no fault of mine, however while the laying the cable for the new connection it was brought to the notice of the engineer that this type of connection may be manhandled or even be damaged due to gusty winds or rains, but the engineer assured me that such issues would be taken care promptly.



Can you please explain me as why should I be paying an amount for the replacement of cable for which the damage has been done in the neighboring building and not in my premises.

Its been 3 Weeks now, still the connection is down

Non-attending complaints

Hell Sir/Madam,

Subjective: Complaint for validity extension for date Aug 26, 2008 and September 16, 2008

I have a broadband connection from Tata of plan 256 kbps unlimited. I lost my connection on August 26, 2008 for the period of 3 days and again on September 16, 2008 for the period of 2 to 3 days. I made a complaint for the validity extension in the customer care center the same they are not attending my complaint. I call up many time but only one answer that they give is "they have forwarded my complaint to the concern department" but nothing happens.

My complaint for validity extension # is 7105592 for dated August and September.

Looking forward to get it solved.

Thank you

Rashmikant S. Pawar

Tata Broadband — TATA Broadband Not Working Properly

Dear Sir,

My TATA Broadband Service User ID is sps_surat and my website is www.suratpropertysolutions.com

The above mentioned website is not working properly on TATA Broadband Internet, but the website is working properly on other internet provider like Reliance, you telecom, etc.

So please start my Broadband properly, which can open all site like www.suratpropertysolutions.com

Thanking you,

Vimal Parekh
Surat Property Solutions
[protected]

Note: This is final mail otherwise i will cancel your broadband connection and take legal action.

Broadband — Internet not working

The internet attached to our home at Old Rajinder Nagar is not working for the last five days. Tel No. is 25753354.

Broadband — Internet not working

Dear/Sir
I am the new customer of the broad band connection for the past three months and have been facing problems regularly and my work is hampered due to this, please rectify theproblem at the earliest, I have been calling your representative( Shri. GANESH: [protected]) where there is no response neither he picks the phone or gives wrong promise saying he will attend the complaint in the evening.

Pl rectify the problemat the earliest, if required shifting of the modem can de done.

Good Day
Janet

BROADBAND NOT WORKING — INTERNET NOT WORKING

Sir, for the last 10days the broad band connection is not working.i had given the complaint in our exchange for two three time.i had also given a written complaint also, when i enquire they told we might have called 198 and booked our complaint.so we just called 198 for four times.still now there is no any response from the exchange authorities.our phone number is[protected] we hopr their will be sudden action from your side. Thanks and Regards
SIVASANKRARA PILLAI.
KG BHAVAN
KILIKOLLOOR.
CHANDANATHOP
KOLLAM.

Tata Broadband Internet — Billing issue

I have a billing issue with Tata broadband and have proof that their system of calculating space usage is 100% inaccurate. I have proof that an active internet connection is showing web usage.

I have a written confirmation from a Tata employee confirming this. No one from TATA even care to investigate the issue.

Hopefully TATA guys are reading this complain and will revert back.

u: [protected]@vsnl.net

THIS SEEMS A CORPORATE REPLY. WILL BE HAPPY IF SOLVED. IN TIME NOW. HOW LONG THE ISSUE IS PENDING?

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

Tata docomo has been providing extremely poor service from a very long time. I have been facing the same issue ever since I have taken the connention. Their representatives do call me 100 times a day for new connections or billing details but nobody ever responds to service complaints. Its not just me but my friends also face the same issue.
Every time they resolve the issue it is again retained in two days. I assume I am alienated to remotely away from their elite service.

This kind of service from such a reputed company has displeased me and I would never recommend anyone to take this connection.

Regards,
Unhappy Customer

To the concerned person from Tata Docomo,
I have sent my personal email id and phone no. as a message on this website. Please check your inbox.
Tata Docomo Account no.:[protected]
Tata Docomo No. [protected]

Please look into it asap.

Thanks.

Dear Customer (neverland87),

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer (neverland87),

We tried to speak to you personally on your number to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

Hence, we request you to kindly mark an E-mail to [protected]@tatatel.co.in for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

n/a — Poor service

sir i complaint maney time our ph is not working last two year, im not only also 9 ph is also not working .what is going in gurgaon office no one is going to see in village area .pl as soon possible short out our problem, how maney maney more year i have to wait i think this a good record of complaint in INDIA. ADD .VILL- DABODHA, PO -JATAULA .DISTT-GURGAON.HARYANA. PH EXCHANGE, FARRUKHNAGAR.

n/a — bad service

dear sir

this agency not delevery time to time service
after 15 days not deleverd cylender in my home
plz. check out this problem

i m waiting fro ur reply


narendra
sahibabad
ghaziabad

GSM — Poor service & poor connection

Hello
I m one of the Reliance gsm user
1) I have a complaint that i & my friends are not getting good network thats why we have difficulty to
stay connect with each other
2) And the second thing is that my balance automatically cut off for caller tune which i have not set
and after complaint poor reply from ur side
I don't get my balance back
So pls take quick action on my complaints
Hoping for quick reply

Tata Docomo — very poor and slow service

i had been seriously facing many problems by using docomo sim which are mentioned below
balance is being deducted without info,irresponsible customer care as he/she dissconnects the call in between call,always there is a problem of techinical services due to which i am unable to call/receive calls

very slow downloading speed of docomo 7.2mb per sec
but icantget 7.1mbpersec speed
i get speed of7.1 kb per sec
please register my complaint

same prob is mine

Dear Gauraj,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

my no is [protected]
i dnt hv alternative no
email id:hemraj.[protected]@gmail.com

Dear Gauraj (Hemraj.Patil),

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Gauraj (Hemraj Patil),

We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per our discussion over the call, we would like to inform you that validity of your UPC has been completed. Hence, we request you to restart your MNP process by sending SMS as PORT <space> mobile number to 1900.

For further assistance, write to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Sharma,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Sharma,

As per our discussion over the call, we request you to write your concern regarding billing to [protected]@tatadocomo.com with your Tata Docomo Photon number or account number which will assist us to proceed further.

Thanks and Regards,
Customer Care
Tata Docomo.

hello friend I used this 3G service of docomo many times. I want to give you a suggestion. While using 2G Data pack we use access point TATA.DOCOMO.INTERNET.
But in 3G you have to use the access point TATA.DOCOMO.INTERNETHVC.
So you have to call to customer care to sent the internethvc settings to you.

Hello dinesh,
i think you did not read my full compliant, my access point is correct only, and i am getting the connection, but the problem is internet goes away suddenly, and it comes after 10 or 15 minutes, and every half an hour it happens, and now they sent me a reply like-

I would like to assure you that TATA DOCOMO always strives to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers.

However, such products, especially data/internet usage products are dependent on various factors for accessibility and continuity. Some of these factors being in our control and others beyond. Some factors which are beyond our control, but which hugely and adversely impact data usage are –

1. Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.

2. At peak times when many people are using the network, connection speeds, and quality suffers.

3. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.

( and i think this is not a reply to send a customer, their are many networks and they are working well, , objects and builldings are not effecting them, my handset is samsung gt-s5670.. all other network works fine with my handset, , i came to docomo because of this 3g offer, , , but it is really irritating about their service and customer care.. they always puts call on long hold, , and sometimes disconnects the call..

Dear Sudip,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

my number is -[protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Jomey,


As discussed on, we would like to inform you that the Session-timeout time is 30 minutes and you need to re-connect in every 30 minutes. You can write to us on [protected]@Tatadocomo.com.Please visit our website for more information.




Thanks and Regards,
Customer care,
Tata Docomo.

tata docomo is pathetic

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ms. Divina,


We request you to kindly mark an email to [protected]@tatatel.co.in along with your alternate contact number, to get the needful done.


Thanks and Regards,
Customer care,
Tata Docomo.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

internet service — problem in Internet

hi,
I have Tikona broadband connection user no. "[protected]" , I am facing problem from past 1 month in my internet connection and nobody in tikona is taking my problem seriously, there is no customer support each and every time i call the they put me on hold and make worthless excuses i have requested more than 10-20 times to engineer visit at my home to resolve my problem but it's more than 20 days tikona is still making excuses.


Thanks

Dear Mr. Roy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

How soon? The network is still busy.

Dear Customer,

As per the discussion, we would like to inform you that the complaint docket number PNR[protected] has been registered with the resolution date as on 18-JUN-2013.



Thanks and Regards,

Customer Care

Tata Docomo.

The problem is still there. Lost connection for more than an hour now!

Just wanted to inform that the connection is lost from 8.30pm to 10.45pm today and still can't access mobile internet. I simply DO NOT any sign of improvement in connection and it has become even worse. They have assured me with a positive solution but I think it is completely hopeless as the connection is totally gone now. Switching off and on it multiple times but it ain't working. I believe I have to file another complaint as it is getting really irritating and frustrating. How degenerated their service quality is!

I have filed a complaint on Jun 14, 2013 about an inconsistent internet connection. My complaint docket number is PNR[protected].
They have assured me with a solution but my internet connection is still saying &quot;Network Busy&quot; in every 10 minutes. I have re informed their agent this morning but the there is no improvement in connection. If they are unable to fix the problem then I have to port my number to some other service providers available in the market. This complaint should be views as a result of absolute dissatisfaction in using TATA Docomo service and I should definitely discourage my acquaintances from going for the same.

They still did not resolve the problem.

It has been 48 hours since they have last contacted me. They did not solve my problem. I could not connect to internet for more than one hour now.

Okay so should I press a legal charge against TATA Docomo? I am not getting any more responses from them. The server SMS is still saved in my mobile conveying another incoming call from their agent but nobody have contacted me ever since. How can I press charges against them?

lost connection now for over 30 minutes. Still no response!

nearly an hour. That is disgusting, really!