Tata DoCoMo Complaints & Reviews

Sir
I had opted for the unlimited internet plan of tata Photon for Rs 700 per month , as per this plan i am eligible for 2 GB data at 256kbps and thereafter @156kbps for a period of 30 days. After i had completed the 2GB data the speed is reduced to 10 KBPS. there is no instance wherein the speed has crossed a maximum of 20 Kbps which is far below the maximum speed of 153.6 kbps. The speed is so less it takes 3 minutes to open the google webpage.
I have raised this matter with tata photon by mail and call but there is no positive response from them.


Please help me on this issue.

Sandesh

I recharged with the 3g plan for Rs.250 with Rs.222.5 TT & 1gb 3G data & unlimited 2g on June 20th. It's over a week now and I have tried calling the customer care on 121 for almost 120times and no body has responded yet on this. I luckily had a chance to speak to may be like 13 people and all they said was send "HVC" message to 52270 & internet would be activated in 2hrs and till date it hasn't been.
So I need to have this issue resolved soon.
My # [protected].

Tata Docomo via Networth Consultant have sold Walky device to me, and promised 8 digit walky number to me.
But Tata Docomo does not provide 8 digit walky service in my area i.e installation address and billing address of device. Now they are not doing refund for my device. Effectively I paid 1700 Rs for device, which does not work in my area. I never made any call , nor received any call on it.

I see an organized racket by company here. Intentionally selling of device has been outsourced to other consultants, rather than directly by Tata Docomo, so that they escape from doing refund for devices.

Please see mail interaction with tata docomo and their response below.




[protected] Forwarded message[protected]
From: appellate kk <appellate.[protected]@tatadocomo.com>
Date: Thu, Jun 27, 2013 at 2:58 PM
Subject: RE: Refund for Device, as no service in area 560100 . Walky[protected]
To: XXXXX


Dear Mr. XXXX,



Warm greetings from Tata Docomo!



We have received your mail expressing your concern over Refund issue for your Tata Docomo number 65990888.



We regret the inconvenience caused to you.



We would like to inform you that, based on your request we are not able to process your request as there is no refund on device is applicable.



Also like to inform you that, that request for cancellation has been registered for the number 65990888 and the reference number is[protected].

Out going services on above number will be stopped on 3rd day from the date on which the request was raised. On 7th day the number will be under temporary suspension and the billing on the above mentioned connection would stop.

Expected time to process the request is of 15 Days after the cancellation raised.



As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.



Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 or[protected].



Assuring you of our best services at all times.





With regards,

Jahir Abbas Khan

Appellate Desk - Karnataka



From: XXXXX
Sent: Tuesday, June 25, 2013 3:22 PM
To: appellate kk
Subject: Refund for Device, as no service in area 560100 . Walky[protected]

Hello Sunitha,

I had got a connection for 8 digit number on 23 May,[protected]. I was promised a 8 digit number at my billing address, which is in Bangalore - 560100.
However after a month of visits at Tata Docomo customer care office and multiple calls. I came to know that 8 digit number is not available in Bangalore 560100 area.
Now I want my money back, I am not interested in 10 digit number, I want only a 8 digit walky number.

A person named Suresh had collected cheque 380763 for Rs.1700 dated 23 may, in name of "Networth Consultants", mobile [protected]. (which they are not picking now).

Now we have two options .

i) Refund my money , and take back device as it does not work in my area.

ii) You do not refund money ,
a) Citing different reasons,
b) Or simply ask to visit customer care, for which you already know nothing with happen.
c) Do not respond to mail.


If you choose option 2 for any reasons a),b) or c), then I believe it is organized racket. To begin with I made a call to TataDocomo Customer care requesting for this Walky 8 digit number. Now I received call from Networth Consultant, saying that he will visit my premises for giving connection. This obviously establishes nexus between Tata Docomo and Networth Consultant. Instead of providing service directly you are outsourcing it to another consultant company and collecting money from them indirectly, so as to escape when consumer disconnects phone.

I would do a consumer court case & subsequently a criminal case to establish organized racket, and file case for refund for money along with harassments and recover advocates fees too. Option ii) is undesirable, but I would be forced to do this if I do not receive my money back.

I have all details of Tata-Docomo office visits & interaction with representative , its head. All phone-call details with TataDocomo & Networth Consultant etc which would be needed for court case. Nonetheless this is a different case, as Tata does not provide service in this are and yet sold device to me.

I expect email reply at the earliest and hope to settle it in an amicable manner.

-Best Regards


[protected] Forwarded message[protected]
From: XXXX
Date: Thu, May 23, 2013 at 2:57 PM
Subject:XXXX
To: salesdesk.[protected]@gmail.com



CAF No[protected]
1) I am attaching Passport copy.
2) also please confirm that 1700 Rs collected is refundable deposit.
This would be returned to me once I surrender connection and device.



This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer

I purchased a hp laptop from supreme IT mall on 24th June.They gifted me a laptop kit containing e tata photon plus([protected]),and activate it without my permission.I return the laptop kit as well as the photon plus.Now I got a message that my tata photon([protected])is internet ready now.to start browsing,pls call us at [protected] and verify the details.It is my earnest request to stop the connection.

Dear Sir/ Ma'am,

My self Raj Pattani owned a cell number[protected].

I had customer of TATA DOCOMO before around 2 months ago. But I have made portability in IDEA from TATA DOCOMO.

Since long I have already registered for DND with IDEA, still i have receiving messages from TA-MDeals. I have talked with customer care too. But they don't response for the same.

KINDLY DO THE NEEDFUL IN THIS REGARDS.

Regards,
Raj Pattani
Cell :[protected]
E-mail : [protected]@gmail.com

I HAD PAID A SUM OF RS,135 TOWARDS RECHARGE TARRIFF AND RS.35 FOR SMS BOOSTER ON 26.06.2013 FOR NO [protected], BUT TILL 1400 HOURS ON 27.06.13 THE SERVICE FOR THE ABOVE AMOUNT HAs not been activated . EVEN AFTER CONTACT AND MADE COMPLAINT IN CUSTOMER CARE THERE IS NO RESPONSE. NOW WHEN I TRIED TO CONTACT THE CUSTOMER CARE AGAIN MY CALL IS BEING IGNORED.

I HAD PAID A SUM OF RS,135 TOWARDS RECHARGE TARRIFF AND RS.35 FOR SMS BOOSTER ON 26.06.2013, BUT TILL 1400 HOURS ON 27.06.13 THE SERVICE FOR THE ABOVE AMOUNT HAs not been activated . EVEN AFTER CONTACT AND MADE COMPLAINT IN CUSTOMER CARE THERE IS NO RESPONSE. NOW WHEN I TRIED TO CONTACT THE CUSTOMER CARE AGAIN MY CALL IS BEING IGNORED.

resp. sir
I have done 250 normal recharge of tats docomo after 5 days they reduse my 61 rs. balance I am contect custmer care they refund my 30 balance then they says your 31 rs charge for downloading but in my file manger nothing is downloading data it not retun my taiktime .
sir after 5 days they was reduse my 49 rs. talktime then contact with custmer care they give same reason of downloading .then after 1 day it was reduse my 13 rs. talktime and give same reson in between 3 to 5 days custmere care not attende my call and block my no
sir please help me and give justice
thankful

Respected Sir/Madam,

i would like to request you that, there were 3 wrong deductions made on my mobile no. [protected] during this month which is completely out of my understanding.
1st, 2nd and 3rd deduction were made on 5th, 13th and 26th June respectively, each amounting to Rs. 30. and now they are not ready to listen anything from my side. some of them were suggesting to me that, you just do as your wish we will not refund your money back. the services they are telling me that i have activated them but exactly was not activated from my side and completely useless and surely i couldn't understand that what are the uses of those activated services?

kindly help me.

Regards:
Tarun Mishra
[protected]/[protected]

I had ported my mobile number from Idea cellular to Tata Docomo as I found Docomo cheap and better than Idea.
But it was my biggest mistake or the worst thought I had. Docomo rate plans are fine but the internet service in Chandigarh region is worst or I must say no service at all. They offer 2GB data but you can hardly use few MBs. The internet never works, is always disconnected.
Had a lot of voice and e-mail conversations with few senior officials of company, but 0% improvement. They always give fault in your mobile.
Idea or others are way better and stable network than DOCOMO.
Free Advice: Don't go for DOCOMO for internet, you will cry definitely.

I raised a porting request for my mobile number that is with Tata Docomo. The porting code was pending with Tata Docomo for over 10 working days and then when I called, they asked me to pay unbilled amount of Rs.181. I have a deposit of Rs.900, still I paid.

Next morning I call and they say porting code is closed because someone called the customer and customer agreed to continue with the service.

This is absurd. Between night 11pm and morning 9am no one called me and I never gave a consent to continue with this service.

TRAI should put some check on these guys as these people make suffer so that we are forced to use their service.

Kindly look into it. My porting code is TX654951.

Thanks.

Dear Sir,

I Ashish Dwevedi would like to inform you that I had a tata DoCoMo post paid no.([protected]).When I had taken this connection then I had deposited of Rs 1000/- for security deposit, after using few month I have decided to convert the connection from Post paid To Prepaid And I also done the payment of the total billing amount on 31/12/2011 at City Centre Salt lake in Kolkata, But till date I have not receive my Post paid connection even I have not Received my Deposited amount.





Please let me know IS THIS THE CUSTOMER SERVICE?

Please confirm me about my connection and also my deposited money otherwise I will take action against Tata DoCoMo.





Regards

Ashih Dwevedi

[protected]

Sir ,
myself Amol Ravindra Naik ,My Mobile Number Is [protected] Today morning only I did Recharge of rs 95 For 1 G. B. Internet But Internet was not able to connect ,may be because of Yesterday only with the help of your representative i unsubscribe GPRS (by sending" CAN GPRS" MSG)so i thought by sending Msg GPRS to 121 it will start But by sending this My 5 r.s means 25 mb for day is activated.
immediately i call your representative without using single kb but he said that your 95 rs service is deactivated so you will not able use that data plan.
Sir 95 rs is not small amount at least for me. so please give me that data plan back or give me the refund in my account so please kindly register my complaint and give refund as early as possible thank you

regards ,
Amol Naik

I am using TATA Docomo GSM number from long time. My number is [protected].
The TATA was activated call me tune without our confirmation and deducted the amount from my prepaid a/c. TATA is not ready to refund even we have de-activated the service.

“As per TATA, It is customer duty to lookout and de-activate the service if TATA activate any service without customers confirmation” That is what I come to know by talking with TATA customer care centre.

TATA can activate any service to customer without any conformation and can deduct the amount which is really against the telecom policy.

I have been using Tata docomo for last few months without any issue.
Suddenly, I am getting "CHECK OPERATOR SERVICES" error on all outgoing call I am trying to make. Although, I am able to receive calls, sms, etc.

Could please look into this matter. Hope to get some help to resolve this issue.

Thanks,
Dipak

I am unable to get the Tatadocomo Photon connection cancelled from a month. Everytime I call them they keep diverting the question and ask me to transfer it to someone..and then they disconnect. I am not even sure if they have registered a complaint. My bill amount has gone more than 2000 with 0 usage.
Tatadocom Number is [protected].
Any idea how to get my connection cancelled

HI,
I am facing a big problem with my GPRS connection. I need to reset my internet buttona number of times in order to get connected with GPRS. The problem does not stops here ,even after getting connected to GPRS it would get disconnected after few minutes.Then i have to repeat the same process -dialing….dialing…dialing ….after 15 or 20 clicks some times it would get connected to GPRS. I contacted costumer care a number of times regarding this.They reply me your problem will be resolved soon… Nothing solved my problem till now . I have been facing this problem for last 4 months and still continuing…
I asked my friends who are using DoCoMo all are facing same issue and know one to help us
My no is [protected]

Sir, In Chhattisgarh , All the tata docomo prepaid customers are facing internet connectivity problem .Regarding mobile no. [protected] Tata docomo-prepaid
When we want to establish internet connection , we are getting a problem, the browser does not connect in one time , we need 4-10 times retry to establish a connection, and the problem is happening in all mobile and PC too.
whenever i am calling to register a complaint they are disconnecting the call.
Please help sir

Hi,

So many time in the mail and discussion over the phone call, but they have not refund balance amount is Rs. 4905- Refund amount pending at tata photon. My number advance rent . Amount pending due to the 122 licenses of various operators which were cancelled by the Honorable Supreme Court in February 2012.

pls support

My Photon number [protected]

Thanks & Regards,
Pankaj Sharma
Mob.[protected]

By calling Tatadocomo Customer care I requested cancellation of the no [protected] about 2 yrs ago and paid all outstanding amount.Still I am receiving bills and calls from them though this connection is not in use. I already visited hub but they are not receiving cancellation letter.Need help.