Tata DoCoMo Complaints & Reviews

I am having tata photon no [protected] which was due for expiry on 13/6/13 and was having 9100 MB data available. I recharged my photon online for Rs 350/- on 11/6/13 well before expiry for 1.5MB data and validity of 30 days from tatadocomo web site .The money was deducted from my SBI bank account on 11/6/13 but the data account was not credited neither validity was extended.

I called their customer care [protected] number of times , half of the time they told that system is down and call after 2 hrs.

Then I wrote to their email [protected]@tatadocomo.com they told me on 13/6 the amount is not posted on ur account. However incase of failure of recharge amount will get credited back to ur bank account after 5 to 7 days.

The GAME PLAN of tata docomo is they let my tata photon expire on 13/6/13 so that they can devour 9100MB data left. Then credit 1.5MB data for 30 days. and if customer make noise return money after earning 7 days interest.
just imagine how much amount of interest they will collect from million of customer and eat into customer left over data.

when my money was deducted from my bank account on 11/6/13 (SBI Ref No IGJ1524491) why my data was credited on same day.

DIRECTOR
INDIAN RAILWAY
RDSO
LUCKNOW 226011

sir... balance cut 49rs without my permission in my tata Docomo number is [protected], at 5-5-2013, 12.29am, rs30 & rs 30 at 11.44am...
and[protected];56am 30rs; & 30rs balance deducted..., i have internet pack validity is 30days, i have recharged at[protected], but rs15 charged for data usage..., ...,
[protected]rs balance deducted, and[protected] rs 30 deducted.., i informed to customer care but they are not responding...
pls solve the issue as soon as possible...

The bill for my tatadocomo no [protected] was 7833 . Which was totally wrong as they had levied me 7000 rs for internet . On 22 may I received a call from them and we had a detailed conversation and I agreed to pay 1800rs of the bill and now they are calling again and saying that my bill payment is due which is totally unacceptable . Every day they call and tell me ur bill payment is due and I say them that I have paid the bill of 1800 after settlement with their collection dept and their no was [protected].
From 22nd may they called me daily and this is harassing me. kindly help me regarding this issue.

i would like to inform you that i was using tata broadband services at my home one day i call up tata customer care and put up the disconection request they said they will take up the request and as per the procedure it will be disconnected but they failed to do so and still they are regularly sending bills and forcing me to pay up the bills . on 28th march i got the mail stating that they got my request for disconnection bt still getting bills now customer care is harrasing to pay bills and start again with disconnection charges. i have mail wereby they have stated all things i have all the required proof bt everything is vain they said there senior person will call me bt everything is in vain if tata is doing fair business in market please provide me with proper judgement and all the losses and time wastage which i have suffered.

Hi,

From the past few months i'm using Tata Docomo GSM Network. The is no Proper customer Service, This is the worst service provider. They will automatically renew your services and deduct your balance without proper service, When you call to the customer service. That is the Worst Service provider in ANDHRA PRADESH. The Customer service executive will transfer to the blank desk. From that time your bad time starts. There will be No one to answer your call. You will fedup and disconnect the call. And from after your call will never gets connected to Customer care...........

Worst Customer Service............ DOCOMO

urz.[protected]@gmail.com

dear team
i am using tata docomo cdma no.([protected]) frm 6yrs but frm last 3mthns my all outgoing calls are barred whn i call to customer care they says that ur documents are uncomplete n thn i deposited my documents agn n still its nt activated n frm nw date i hv deposited 10more times till nw n aftr calling agan thy said that u outgoing r barred cuz of less than 100rs rechare in 90 days ......As per tata care exe. i recharged with 100rs bt still my no didnt activated n thn agn i called care than the says pls wait for some time....kindly solve my issue ASAP.....

regards
Jatin Sai Jaggi
[protected]
[protected].


NOTE: All tata customer care exe are very cheap ,irresponsible n D-graded n all tata care centres are vry third class n nt capable of solving any kind of issue/comlaints.....As a suggesion pls dnt ever swtch to Tata Communication as they are goin worse day by day..

I'm a Tata Docomo GSM Prepaid customer, I've
activated caller tune for a monthly rental of
Rs.30/- and song selection charge of Rs.15/-
I've activated this service for hearing my favorite
songs to my callers, but now the complaint is the
service provider are playing their Advertisement
before my Caller Tune.
Its (promo) approximate length is 7 secs. I want
to stop this promo before my caller tune. I've
complained regarding this in the customer care
(121) but the are saying that its the rule of TRAI.
As a customer am paying the rent for hearing the
song, not to hear the promo of the service
provider. So please help me to deactivate this
promo from my caller tune.
my number is [protected],

docomo have deceived me again, my screen had is message - sim card activation (activate,not now). i was confused at first and thought why could they deactivate my no. in the first place and then i pressed activate, 2 min later i get a message that i have subscribed south super star trivia pack and deducted Rs.30. i called the customer care and explained, message i got was sim activation and when i activated it, they activated some pack and its mistake and customer care at first said "why dont u use it, sir" i was surprised and said i didnt subscribe any service and reply came promptly saying it was my fault for subscribe, then i kept saying it not my fault coz some sim card activation message was send by docomo. customer care kept saying i was my fault, then i was frustrated and threaten them with complaint in local consumer court. But after some time hoping to speak to a manager in customer care, i called customer care but they just blocked my number and i tried with other docomo number and customer care again said it was my fault and it got disconnected and when tried it again that number was blocked too.
now this second time i have faced this sort deceiving message and customer handling and this time i have complaint to police and will fill a compliant in local consumer court.
docomo thinks it can con it own customer and get away with, and i guess they do same thing with other people, imagine the people who are illiterate who are deceived this way, docomo is getting aways with crores of rupees from crores of customer

I have bought a 3G docomo photon data card through connect india (2500 spent) . still not getting activated . when call to call center , they telling to call retail job . if seeing the correct phone in official site . it is not there to conduct them directory .

Please help me get a money back or activate through docomo.

Advice for a People: Please do not purchase anything from connect india . they will not do the right services.

Dear Sir/ Madam,

I was using tata docomo number +91 [protected] which was ported from vodafone to docomo in the month of march. While the porting request was made on 9th March, it was completed on 26th march 2012. Despite this abrupt service, I did not complain. On 14th April 2013 I got to know that my cellphone usage has crossed 9000 rupee and I have to deposit 5000 immediately to resume services ( My outgoing was barred) . Interestingly my credit limit was said to be 1200 and I did not got any call or sms when I crossed 1200.

It was a CUG 222 plan with 159 rupee for 500 MB 3G data

Shocked, as my call usage was definitely under what they mentioned, I immediately called data docomo service provider and asked him for the details, he said the bill will be generated on 22 and only after that they will be able to provide me with the details.

In between I wrote several mails to their mentioned customer care, zonal officers and even appellate Karnartaka and Delhi. but there was no response. And my services were immediately cutoff. even after 22nd of april, I did not get any details nor any bill from tata docomo specifying the details, all I recieved were multiple calls for payment of 5000 rupees.

Finally in mid-may I recieved the bill in which I found I had made calls only worth 400 rupees while the 8000 rupees were for data usage. Irritated, I raised a complained with tata docomo for explaination of this wrong doing. no one responded properly and the calls only went from executive to manager to network team to managers again but they failed to explain the usage.

Now according to tata docomo executive himself, they dont have proper 3G coverage in my area, then how could I possible use around 1 GB on my cellphone in a period of 20 days.

No explanation has been provided so far and now today I got a call from some so called agent that they are going to file a legal notice for non payment and that I will have to come to delhi and pay fine upto 15000 ruppees !!!!! I told them to go ahead and try thier best

This is disgusting, I would like to issue a notice to Tata Docomo demanding compensation under deficiency of services. Because of them I had to face a lot of issues during work. Their false claim about porting in 3 days took 3 weeks.

Please guide me as to how to proceed for issuing this legal notice. I am not going to settle unlike others and will fight them even if I have to go to Delhi, but wont pay a single peny unless it is justified and right !!!

As before taking the connection i have told about the network problem they promised me to solve the problem with in 15 days after taking the service.
But after taking connection on 13/03/2013 till now problem is not solved by there end. I have payed the bill in time but the second bill is not payed be me in time because they are not solving my problem & I have contact them but the reply me properly
therefore i didn't the bill they stopped my services & charged me the penalty.

Dear Sir,
I am again complaining against this. This thing is unethical & its a case of personal space violation. Its a mental torture & You should stop this.
Even you had assured me that i would not receive any calls in future. I am again receiving this calls at least 6 times a day from no. [protected], even i receive message from TA-Indicom asking me to pay bills.

For details kindly check my previous complaint & your replies which i have pasted below for your reference..



Tata Photon - mental harassment & mental torture

4 Reviews
Add a Comment
lalit.kumar21 on Mar 29, 2013
Hi
I am Lalit this side, i am working in an automobile company as an Engineer.
Around 10 days back my company provided me with new sim card of airtel (No. is [protected]). i started using it & after 2 day i started receiving calls from some tata landlines no. who are threatening me to pay bill of Rs.583 & even they are messaging me that i have unpaid bill of Rs.583.

here are the No. from which i am receiving calls
1. [protected]
2. [protected]
3. [protected]
4. [protected]

I also received message from TA-INDCOM….Msg content is ( Hii!! your bill for Tata Photon Account No.[protected] is overdue. Please pay Rs. 583 immediately to enjoy continued services. Tata Photon. )

I am receiving calls around 10-15 times a day& around 5 msgs daily, whenever i tried to tell them their executive that i have taken this new no. & this photon connection does not belongs to me, they say that we will remove your name from database but than withing 10-15 mins i again receive the same call. I even asked for their regional manager’s no. but they dont even provide any contact no. of their concerned person.
As one of their executive has told me that this photon connection is registered in the name of KPSIN Trade company, it was issued in October, 2010 & March bill is pending.

I am not able to concentrate on my work just because of these calls. this is affecting my performance in my office.

I AM BEING MENTALLY TORTURED BY TATA PHOTON COMPANY.

Sir, please take necessary action against them. Even I am in touch with my lawyer to sue the company for harassment.

Thanks & Regards
Lalit Kumar
[protected]




Comments

Mar 29, 2013 by Tata Docomo

Dear Mr.Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.


Mar 30, 2013 by lalit.kumar21

Today also i recieved call from [protected] @10.32am

No one is even willing to listen to what i am saying to them.


Apr 2, 2013 by Tata Docomo

Dear Mr. Lalit,

We tried to speak to you personally on your number [protected] to understand your concerns regarding the wrong payment calls. However, we are unable to contact you, since your call was not responded.

Hence, we would like to inform you that as per our records we found that your number is not registered with the given Tata Photon account number and no issue from our side.

Thanks and Regards,
Customer Care
Tata Docomo.

Account#[protected]

Phone# [protected]



My Internet connection is not active from last 3 days. Even I had raised this issue with your helpdesk.

The resolution time given was by 6th June, 2013 - 3:15PM. But Still I didn't received any response from your team.


I have also raised the issue with TATA appelate, [protected]@tatadocomo.com, Grahakseva , but there is no response

Please look into this as earliest.

>
> Dear Sir/Madam
> I am regular customer of tata docomo from last 2 year and last month i
> decided to convert into postpaid under plan Rs. 325 for that i submit all
> document tata baroda gujrat office as they told me but after one month they
> tell me that my document is not accepted and my money is trapped by tata
> docomo and tell me that we will give in future.
> Document submited by me
> * my election ID
> *electricity bill of where i rented
> *BSNL bill of my land lord.
>
> *photo of myself
> *gas bill of my land lordetc
> Agent email ID-sales.[protected]@gmail.com
> My No- [protected]

>
> Jogendra Singh Chouhan
>

Hi,

This is Ravi Kiran. Iam taken new post paid connection on saturday(8th june) in FC road tata docomo office. That number is [protected].That guy said to me, within one hour sim should be activated. but rightnow(10th june) also sim not activated. After inserting SIM card it's showing some error like" SIM card registration failed". what i will do.Please take a serious issue.This is not a good.

Regards
Ravi Kiran
Mob.no: [protected]

Hi,

I am very much disappointed with TATA Docomo service. My contact number is [protected].I activate call Baring Facility but i fogot mybarring password.My out going call had been barred.i have submitted All documents & Buy new Sim from Service Center.

Then also i m not able to make outgoing calls, Every day i am calling to customer care but i am not getting any resolution. every time they tell within 24 hour it will be activated .

its showing call barring. Customer told me to go to retailer shop.
So many times I went to retailer shop, they have called/sent email to customer care.
Then also my problem is not resolved. Still I am facing problem. Not able to make out going. I guess its a technical problem. They are not forwarding my call to technical department.

When ever i call customer care is they telling that, my out going call is activated. But still i m facing problem. I want a permanent solution.

Please help me to fix my problem as soon as possible.
By
Abhijith.Sr

Sir,

Account Number :[protected]
Name of the connection holder : Orangetree Business Solutions Pvt. Ltd.
Connection Type : Broadband Wi-Fi
Modem Make / Type : Zyxcel

Tata Docomo : A network that believes in to 'Keep it Simple' or would like the consumers to know that 'when one eats Pizza they should of "Tata Docomo" because India's leading houses uses them'. What I have learnt out of all theses 'promising' campaigns is that the organizations only objective is to keep simple by ensuring that the customer is satisfied always and the fact that India's leading firms uses the network puts in faith in the consumers that they are everywhere, with no network / service issues and hence are the best in industry.

My experience with the network in the fast few months makes me ask myself again and only one thing "Are they really delivering what they claim to? Am I along with other million consumers being lied to on the face?" The fact of the matter remains that the questions are now turning in to rhetorical ones. Looks like the network really is making false claims and cheating to its consumers, expecting them to be fools.

The following complaints are worth a mention over here :

Complaint No. Date.
[protected] 12/4/2013
[protected] 14/4/2013
[protected] 19/4/2013
[protected] 26/4/2013
[protected] 27/4/2013
[protected] 24/5/2013
Interaction id:[protected] dated 28/4/2013. Various repeated e-mail correspondence to the authorities at Tata Docomo dated 29.4.2013, 2.5.2013 and 24.5.2013.

The issue for all the above complaints has been one. Non-connectivity of Boradband or frequent loss of network leading to disconnection. Almost two months has passed since the first complaint lodged and the issue still persists or the right phrase here would be "the issue still haunts". Repeated calls are being made to the customer call centers but of no avail. What adds to the horror is the way the complaints are being handled. First of all the representative on the other end has no clue of what he/she is talking about. All they do half the time is transfer calls from one floor to another or from non-technical team to the technical team. No matter to whom they transfer is to the conversation ends with the standard answer of taking down a complaint, providing us with a complaint number and then assuring that a technical person will make a personal visit to our place and rectify the same within a stipulated time whereas the matter has been escalated (they do show that they have taken the matter very seriously). What's even more bothering at this point is that will the supposed to arrive technical person really arrive or will the complaint will be closed without even asking the consumer? I have suffered this a couple of times. The technical person doesn't come to fix the problem and when I re-inquire I find it to my shock and amazement that the issue has already been resolved from the network providers end. So much for making things simple for a consumer, or is it?

No matter how many times the complaint is being lodged the agony still continues. The matter gets resolved for three to four days (in some matter even for just a few hours) and the connectivity issue arises again. In fact I have lost the connectivity twice already while writing down this letter.

Tata Docomo is leading to some serious harrasement physically, mentally and financially as well. I have being again and again stressing upon the people at customer care that the internet connection is equivalent to the life line for my organization and with out the connectivity the entire operations comes to a halt. But then again who cares???

I am once again writing up this issue to you to bring to your attention that the problem is yet to be resolved. I need an answer from the network provider as to how do they plan to take action on the same. Would they be resolving the issue or should I suffer? Also please mention that how is the organization going to compensate me for all the physical, mental and financial harassment they have given to me. Is the organization planning to continue to lie to the billions of consumers via their campaigns or are they ready to accept the fact in the eye of the public?

I am marking a copy of this mail to the following as well, son that they can bring the matter in front of the general public as well force your organization to take the matter seriously and urgently:
01. India Consumer Forum
02. Consumer Coordination Council
03. International Consumer Rights Protection Council
04. The Telecom Regulatory Authority of India
05. Common Cause India
06. CUTS International
07. Consumer Voice
08. Citizen Consumer and Civic Action Group
09. Consumer Guidance Society of Action
10. Consumers Protection Association

The above complaint is also been highlighted via the following forums online:
1. www.ashoka.com
2. www.consumercomplaints.in
3. www.consumerforums.in
4. www.consumergrievance.com
5. Department of Consumer Affairs
6. www.indiasonsumercomplaints.org
7. Department of Public Grievances, Govt. of India

I also intend to bring out the issue via other forum such as Facebook, Google+, Twitter etc. In case if the complaint still doesn't ring a bell to the network provider then I have no other option but to take help from various print and press media as well as seek relief from the Consumer Court of India under the Consumer Protection Act.

This is a very issue and your immediate attention and action is required. Please update me about the action taken on various agendas mentioned above. Also please ensure that no such further issues arise at my end. I will be looking forward to an early reply and an earlier resolution.

MATTER MOST URGENT

Firstly when you activate your APN on my cell phone to connect to the internet it takes a long long time to get connected and once connected it does not have a stable connection.

Please do not tell me to go through the Live chat...coz they do not help you ataaaaaaallllllll here is the chat transcript for your reference if you want:

{Muktesh}The internet does not connect for long times...when I need..its taking long time to connect also the connection is not stable
{Majeed} That's displeasing, Please let me help you with the same.
{Majeed} Would you like to have this information for the number [protected] ?
{Muktesh}yes
{Majeed} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{Muktesh}man...I am on prepaid
{Muktesh}I am here not for billing
{Muktesh}I wanted to connect to GPRS
{Muktesh}its not connecting
{Majeed} Yes sir, I understand your concern
{Muktesh}so whats the solution
{Muktesh}How many customers are u handling at a time???
{Majeed} let me check details for the same
{Majeed} As checked here you are able to connect internet for 40 minutes
{Muktesh}yes
{Majeed} We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers.

{Majeed} Such products , especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond.
{Majeed} Some factors beyond our control, but which hugely and adversely impact data usage are, Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.
{Majeed} At peak times when many people are using the network, connection speeds, and quality suffers.
{Majeed} Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.
{Majeed} However we do understand and regret the fact, that you have not had a favorable experience with the said product, and will forward your complaint to the concerned teams for necessary action.
{Majeed} We thank you for your patience & value your patronage immensely. We would be glad to hear from you on any other feedback/experience you would like to share.
{Muktesh}My goodness
{Muktesh}all copy and paste
{Muktesh}no personalised service at all

hOPE THIS CLARIFIES YOUR LIVE CHAT HELP

Regards,

Muktesh Vaswani

you know what docomo is really cheap with all its data plan and all but as we see we offer them a price and we need to get some results, good results but as far as I see speed is too much negligible and on other hand connectivity oh man really get tired of reconnecting and reconnecting.....

My name is Rupon Sinha.I have prepaid mobile of Tata Documo no. [protected].
perhaps, tatadocumo is the fraudest of the mobile company.one service Breaking news, achin Blog automatically activated with any permission or approval. two times I have dialled 155223 and deactivated the service. till date several times documo has deducted 10 rupees from my account. still the service is active till date. I have also logged to do not disturb still these type of SMS continuously coming.
Secondly, they continue distirb me by their fraud promotional calls from diffenrent nos like[protected],-225,-226,-227.
I demand immediate refund of total amount deducted and want to slap a penalty of 2000 rupees for haressment.
Regards
Rupon Sinha
Alternate phone no:
[protected].
Inore,MP