Tata DoCoMo Complaints & Reviews

Hi,
I have a Tata Docomo broadband connection in Hyderabad (Rs 999, 1 mbps, 30 gb download limit).
I am facing a lot of problems with the connection. First, the speed of internet is usually much slower than the 1 mbps promised by the company.
But the major problem is that the internet doesn't work very often. Almost every week I face problems with the connection, and the customer care service of Tata Docomo here is pathetically inefficient. One hopes to get very good service from a respected brand like Tata but sadly in this case I feel let down.
I request the Tata Docomo management to please get in touch with me and see to it that the problem is fixed permanently.

I belong to Vasai-Mulgaon area.
I and my friends using Tata Docomo from last 2 years . But there is
always poor services of your network such as no generator backup,slow
connectivity,slow internet connectivity,connection error while
calling, etc. Also the tower is backside of my home.
I am also registered complaints several times. The date of complaints
are as follows:
5 aug 2011
2 dec 2011
12 april 2012
5 sep 2012
Hope you will take action immediately........
Thank you......

Dear Sir/Madam,
I gave the application to port my no. [protected] from Tata Docomo to Vodafone. The application was registered more than 25 days ago. Their toll free customer care executives do not help at all. Even their online complaint service is unoperational. Their website never accepts the complaints and gives error everytime.
Porting generally takes 7-10 days but after about a month, this is a headache, when there is nobody to listen.
This is a ruthless thing to do with a customer. Please help me.
Thank you

Hi Team,

This is Bijendar kumar sharma from delhi and i took a Tata Docomo connection in July 2011 and the offer given to me was that pay 1500rs and you get 2 months broadband services and the device free and from the 3rd month i need to pay 750 per month. From day 1 i was getting problems, i logged 3-4 complains first to activate my device and then secondly to no internet connection. I got so much fed up that i cancelled my connection within 15-20 days only which was my free period. After that i got a call asking for reasons of cancellation and told them that i did not liked their services and not even using my 2 months free services. After 6 months they called and said that you have a balance of 1300 rs and you need to pay that amount, i told them that i have disconnected the connection long back. They started saying that no sir u have to pay this amount , i asked them that if my connection was still active after my cancellation then why didn't they send me the bill on monthly basis and why after 6 months they have send me a consolidated bill of 2 months.They told that ok they will check and resolve the issue, then again now after 4 months i am getting a call from TATA DOCOMO legal department saying that if i dont pay the amount they are going to sue me. And even they are not listening to me and threatning me that they will make my life hell if i dont pay. Please help me in this as i have not even used their services on my free duration .

Regards,
Bijendar
[protected]

hello Sir/mam
this is the serious problem that i am facing, and want to regiester a complaint against tata docomo.
tata docomo is providing a 3g internet pack of 250 rupees and in that they gives one month unlimited 1 gb data. i recharged for 250 rupees and the 250 pack is activated , but i am facing problem to connect to internet. the 3g or H sign goes away automatically,,, and it comes after 15 or 20 minutes. i called customer care and they said to me to delete cache, cookies , history etc... i did that, i called again and then they said to reset the phone once and try,,, i did that also but the problem still persist.. so i called again and they given option and that was to try in some other handset and if the problem still comes write mail.
i wrote mail after , i called many times customer care but they puts me on a long hold.. i mean to say that their is no proper resolution about the service from their side..
and the same problem many of my friends are facing.. i am staying in kumar swamy layout bangalore, and i tried to change the place also but still the problem was same.. .. please take some action against them .. or make them to say that they cannot give good service to the customer .. please assist me and reply me , what should i do??? this is really irriating , they are making customer fool...
regards -jomey

Dear Sir,

We have sent numerous emails ,for which we have not received any response.
With reference to Account No.[protected], we have been charged for calls made between group numbers ( which were supposed to be free ), we consider this as a serious breach of trust.

Sales person had clearly informed, that we would be connected to the centrix and calls between our group no.s and the computer centrix would be free, which unfortunately has not been the case.


Phone No.s’

1.) [protected]
2.) [protected]
3.) [protected]
4.) [protected]
5.) [protected]
6.) [protected]

we get calls everyday atleast 3 times to upgrade our plan , but rarely to resolve our problem.

We just cannot believe this is a a tata group company cheating customers and damaging the legacy of Shri Ratan Tata for whom we have so much respect.But if we do not get an immediate resolution, we will be forced to approach the courts of law against this fraudulent practise by his successors

Thanks & regards
Divina
+[protected]

I applied for landline+internet connection from Tata Docomo and subscribed to a plan for both voice and internet. Internet connection was done within couple of days. After more than 6 weeks, I am yet to get the landline connection and tried complaining in the website and the option always is greyed out. I wrote to the escalation authority more than a week back and no one seems to bother. I am given the monthly bill and am asked to pay for landline when I am not even informed on the telephone number. I wonder how poor the service can be.

I've been using TATA Docomo for over a year. Recently I've started using mobile internet services using the same connection. My mobile number is [protected]. The connection seems to be okay when it runs but it frequently disconnects all by itself and wouldn't connect for next few hours. I often have to switch off and on the handset but still won't connect. It seems like the internet will connect by it's own will. I have to wait for hours to get a successful connection. I've called Docomo customer care and they told me to reset the GPRS settings which I did but the results are just the same and frustrating. The customer care executives are mostly unavailable and doesn't bother to reply with a solution. Now as I have given this number to a lot of people, so changing it won't be possible lest I lose many important fields. I spend more than one hundred rupees on mobile internet connection but half a day it remains dead.

I'm writing this complaint hoping to get a "Serious" solution and consistency in the internet connection, otherwise I have to part my ways from TATA Docomo, I guess.

Sanjit Roy
+[protected]

I am having tata photon no [protected] which was due for expiry on 13/6/13 and was having 9100 MB data available. I recharged my photon online for Rs 350/- on 11/6/13 well before expiry for 1.5MB data and validity of 30 days from tatadocomo web site .The money was deducted from my SBI bank account on 11/6/13 but the data account was not credited neither validity was extended.

I called their customer care [protected] number of times , half of the time they told that system is down and call after 2 hrs.

Then I wrote to their email [protected]@tatadocomo.com they told me on 13/6 the amount is not posted on ur account. However incase of failure of recharge amount will get credited back to ur bank account after 5 to 7 days.

The GAME PLAN of tata docomo is they let my tata photon expire on 13/6/13 so that they can devour 9100MB data left. Then credit 1.5MB data for 30 days. and if customer make noise return money after earning 7 days interest.
just imagine how much amount of interest they will collect from million of customer and eat into customer left over data.

when my money was deducted from my bank account on 11/6/13 (SBI Ref No IGJ1524491) why my data was credited on same day.

DIRECTOR
INDIAN RAILWAY
RDSO
LUCKNOW 226011

sir... balance cut 49rs without my permission in my tata Docomo number is [protected], at 5-5-2013, 12.29am, rs30 & rs 30 at 11.44am...
and[protected];56am 30rs; & 30rs balance deducted..., i have internet pack validity is 30days, i have recharged at[protected], but rs15 charged for data usage..., ...,
[protected]rs balance deducted, and[protected] rs 30 deducted.., i informed to customer care but they are not responding...
pls solve the issue as soon as possible...

The bill for my tatadocomo no [protected] was 7833 . Which was totally wrong as they had levied me 7000 rs for internet . On 22 may I received a call from them and we had a detailed conversation and I agreed to pay 1800rs of the bill and now they are calling again and saying that my bill payment is due which is totally unacceptable . Every day they call and tell me ur bill payment is due and I say them that I have paid the bill of 1800 after settlement with their collection dept and their no was [protected].
From 22nd may they called me daily and this is harassing me. kindly help me regarding this issue.

i would like to inform you that i was using tata broadband services at my home one day i call up tata customer care and put up the disconection request they said they will take up the request and as per the procedure it will be disconnected but they failed to do so and still they are regularly sending bills and forcing me to pay up the bills . on 28th march i got the mail stating that they got my request for disconnection bt still getting bills now customer care is harrasing to pay bills and start again with disconnection charges. i have mail wereby they have stated all things i have all the required proof bt everything is vain they said there senior person will call me bt everything is in vain if tata is doing fair business in market please provide me with proper judgement and all the losses and time wastage which i have suffered.

Hi,

From the past few months i'm using Tata Docomo GSM Network. The is no Proper customer Service, This is the worst service provider. They will automatically renew your services and deduct your balance without proper service, When you call to the customer service. That is the Worst Service provider in ANDHRA PRADESH. The Customer service executive will transfer to the blank desk. From that time your bad time starts. There will be No one to answer your call. You will fedup and disconnect the call. And from after your call will never gets connected to Customer care...........

Worst Customer Service............ DOCOMO

urz.[protected]@gmail.com

dear team
i am using tata docomo cdma no.([protected]) frm 6yrs but frm last 3mthns my all outgoing calls are barred whn i call to customer care they says that ur documents are uncomplete n thn i deposited my documents agn n still its nt activated n frm nw date i hv deposited 10more times till nw n aftr calling agan thy said that u outgoing r barred cuz of less than 100rs rechare in 90 days ......As per tata care exe. i recharged with 100rs bt still my no didnt activated n thn agn i called care than the says pls wait for some time....kindly solve my issue ASAP.....

regards
Jatin Sai Jaggi
[protected]
[protected].


NOTE: All tata customer care exe are very cheap ,irresponsible n D-graded n all tata care centres are vry third class n nt capable of solving any kind of issue/comlaints.....As a suggesion pls dnt ever swtch to Tata Communication as they are goin worse day by day..

I'm a Tata Docomo GSM Prepaid customer, I've
activated caller tune for a monthly rental of
Rs.30/- and song selection charge of Rs.15/-
I've activated this service for hearing my favorite
songs to my callers, but now the complaint is the
service provider are playing their Advertisement
before my Caller Tune.
Its (promo) approximate length is 7 secs. I want
to stop this promo before my caller tune. I've
complained regarding this in the customer care
(121) but the are saying that its the rule of TRAI.
As a customer am paying the rent for hearing the
song, not to hear the promo of the service
provider. So please help me to deactivate this
promo from my caller tune.
my number is [protected],

docomo have deceived me again, my screen had is message - sim card activation (activate,not now). i was confused at first and thought why could they deactivate my no. in the first place and then i pressed activate, 2 min later i get a message that i have subscribed south super star trivia pack and deducted Rs.30. i called the customer care and explained, message i got was sim activation and when i activated it, they activated some pack and its mistake and customer care at first said "why dont u use it, sir" i was surprised and said i didnt subscribe any service and reply came promptly saying it was my fault for subscribe, then i kept saying it not my fault coz some sim card activation message was send by docomo. customer care kept saying i was my fault, then i was frustrated and threaten them with complaint in local consumer court. But after some time hoping to speak to a manager in customer care, i called customer care but they just blocked my number and i tried with other docomo number and customer care again said it was my fault and it got disconnected and when tried it again that number was blocked too.
now this second time i have faced this sort deceiving message and customer handling and this time i have complaint to police and will fill a compliant in local consumer court.
docomo thinks it can con it own customer and get away with, and i guess they do same thing with other people, imagine the people who are illiterate who are deceived this way, docomo is getting aways with crores of rupees from crores of customer

I have bought a 3G docomo photon data card through connect india (2500 spent) . still not getting activated . when call to call center , they telling to call retail job . if seeing the correct phone in official site . it is not there to conduct them directory .

Please help me get a money back or activate through docomo.

Advice for a People: Please do not purchase anything from connect india . they will not do the right services.

Dear Sir/ Madam,

I was using tata docomo number +91 [protected] which was ported from vodafone to docomo in the month of march. While the porting request was made on 9th March, it was completed on 26th march 2012. Despite this abrupt service, I did not complain. On 14th April 2013 I got to know that my cellphone usage has crossed 9000 rupee and I have to deposit 5000 immediately to resume services ( My outgoing was barred) . Interestingly my credit limit was said to be 1200 and I did not got any call or sms when I crossed 1200.

It was a CUG 222 plan with 159 rupee for 500 MB 3G data

Shocked, as my call usage was definitely under what they mentioned, I immediately called data docomo service provider and asked him for the details, he said the bill will be generated on 22 and only after that they will be able to provide me with the details.

In between I wrote several mails to their mentioned customer care, zonal officers and even appellate Karnartaka and Delhi. but there was no response. And my services were immediately cutoff. even after 22nd of april, I did not get any details nor any bill from tata docomo specifying the details, all I recieved were multiple calls for payment of 5000 rupees.

Finally in mid-may I recieved the bill in which I found I had made calls only worth 400 rupees while the 8000 rupees were for data usage. Irritated, I raised a complained with tata docomo for explaination of this wrong doing. no one responded properly and the calls only went from executive to manager to network team to managers again but they failed to explain the usage.

Now according to tata docomo executive himself, they dont have proper 3G coverage in my area, then how could I possible use around 1 GB on my cellphone in a period of 20 days.

No explanation has been provided so far and now today I got a call from some so called agent that they are going to file a legal notice for non payment and that I will have to come to delhi and pay fine upto 15000 ruppees !!!!! I told them to go ahead and try thier best

This is disgusting, I would like to issue a notice to Tata Docomo demanding compensation under deficiency of services. Because of them I had to face a lot of issues during work. Their false claim about porting in 3 days took 3 weeks.

Please guide me as to how to proceed for issuing this legal notice. I am not going to settle unlike others and will fight them even if I have to go to Delhi, but wont pay a single peny unless it is justified and right !!!

As before taking the connection i have told about the network problem they promised me to solve the problem with in 15 days after taking the service.
But after taking connection on 13/03/2013 till now problem is not solved by there end. I have payed the bill in time but the second bill is not payed be me in time because they are not solving my problem & I have contact them but the reply me properly
therefore i didn't the bill they stopped my services & charged me the penalty.

Dear Sir,
I am again complaining against this. This thing is unethical & its a case of personal space violation. Its a mental torture & You should stop this.
Even you had assured me that i would not receive any calls in future. I am again receiving this calls at least 6 times a day from no. [protected], even i receive message from TA-Indicom asking me to pay bills.

For details kindly check my previous complaint & your replies which i have pasted below for your reference..



Tata Photon - mental harassment & mental torture

4 Reviews
Add a Comment
lalit.kumar21 on Mar 29, 2013
Hi
I am Lalit this side, i am working in an automobile company as an Engineer.
Around 10 days back my company provided me with new sim card of airtel (No. is [protected]). i started using it & after 2 day i started receiving calls from some tata landlines no. who are threatening me to pay bill of Rs.583 & even they are messaging me that i have unpaid bill of Rs.583.

here are the No. from which i am receiving calls
1. [protected]
2. [protected]
3. [protected]
4. [protected]

I also received message from TA-INDCOM….Msg content is ( Hii!! your bill for Tata Photon Account No.[protected] is overdue. Please pay Rs. 583 immediately to enjoy continued services. Tata Photon. )

I am receiving calls around 10-15 times a day& around 5 msgs daily, whenever i tried to tell them their executive that i have taken this new no. & this photon connection does not belongs to me, they say that we will remove your name from database but than withing 10-15 mins i again receive the same call. I even asked for their regional manager’s no. but they dont even provide any contact no. of their concerned person.
As one of their executive has told me that this photon connection is registered in the name of KPSIN Trade company, it was issued in October, 2010 & March bill is pending.

I am not able to concentrate on my work just because of these calls. this is affecting my performance in my office.

I AM BEING MENTALLY TORTURED BY TATA PHOTON COMPANY.

Sir, please take necessary action against them. Even I am in touch with my lawyer to sue the company for harassment.

Thanks & Regards
Lalit Kumar
[protected]




Comments

Mar 29, 2013 by Tata Docomo

Dear Mr.Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.


Mar 30, 2013 by lalit.kumar21

Today also i recieved call from [protected] @10.32am

No one is even willing to listen to what i am saying to them.


Apr 2, 2013 by Tata Docomo

Dear Mr. Lalit,

We tried to speak to you personally on your number [protected] to understand your concerns regarding the wrong payment calls. However, we are unable to contact you, since your call was not responded.

Hence, we would like to inform you that as per our records we found that your number is not registered with the given Tata Photon account number and no issue from our side.

Thanks and Regards,
Customer Care
Tata Docomo.