Tata DoCoMo Complaints & Reviews

I recharge my phone 9xxxx80764 from "http://www.tatadocomo.com/online-recharge.aspx" tatadocomo online recharge site and select the voucher of rs 14 35 minutes std/local, on 27-may-2013 and got 35 minutes, as per the site i should get the validity of 3 days that mean my validity should be till 23:59:59 of 29-may-2013, but on 29-may-2013 i charged from my main balance and my 25 minutes which was left in my account on date 28-may-2013 deleted, when i call the customer care on 198 to note down this complaint they refuse to note it down and said me that from 27 may the tariff changed,
but the http://www.tatadocomo.com/online-recharge.aspx yet shows rs 14 pack with 14 days validity, so they cheat me and deduct my 25 minutes.
I want my 25 minutes back,They completly cheat me. and don't want to register my complaint.

Voucher Name Amount (Rs.) Talk Time (Rs.) Processing Fee (Rs.) Service Tax(%) Benefits / Description
Seconds Voucher 14 0 12.46 12.36 2100 secs. (35 mins.) for all Local/ STD calls. Validity : 3 Days

I want my money back,

I am a prepaid customer of TATA DOCOMO and my mobile number is [protected]. My balance has got deducted unknowingly once 200 rs and once 10 rs and once 49rs and when i asked customer care about this they said some service (Specifying some service name) has been activated which i haven't done. Then i went to customer care centre they had a seperate landline for such complaints and said the same thing. They just activate some service by their own n keep deducting money from my balance and that is why i am afraid to even recharge my phone. This causes problem when we are out and have got some emergency. So that is why i have finally decided to opt for some other service provider which will not waste my hard earned money.

Hi,
I am Syam. I am using tata docomo prepaid connection and my no is[protected] Am now roaming in UAE. Plz cancel mcheck service in my sim as it is always annoying and making lot of problem in my touch screen mobile . I registred a complaint in customer care. But since i am roaming they couldn't reach me in my mobile. Please cancel it at the earliest.
Thanks

Hi Team,

My mobile number is : [protected].
This is not the first instance of my complaint. Even after repetitive communication with you people regarding the problem I face with TATA DOCOMO network, there is no improvement in the same.

Over a period of 24 hours, I face call drops approximately 80% of the time, 10% of the time the call does not get connected. Effectively just about 10% of the time I can make calls without any hindrance.

Also, I have been facing issues in my Internet connection, be it 2G or 3G. I hardly have internet network in my cell phone.
I have to restart my phone atleast 5 times for the internet to work and that too it works for 15 minutes maximum.

I already have all your email conversations along with your calls which I have been recording when I talk to the customer care.

If the problem is not solved, I will have no other option than to sue TATA DOCOMO and be aware that I have all the evidences needed to bring you to pay some hefty amount.

Look into it.

Please do not take it as a joke.

Thanks,

Ankit Goyal
[protected]

My name is Manjula HM and my mobile number is [protected].I own a Blackberry 9300 curve and I haven't activated any service on my phone but my prepaid balance is getting deducted or reduced without any usage.The last pop up message i received was JUST after recharging my number for Rs 50 and the pop up said "Data session charge:Rs 0.10.Your balance is Rs 29.35".I am NOT even browsing or downloading anything on my phone,and yet they have charged me for no reason. If Tata Docomo fails to pay attention to this matter and doesn't refund me,I will have no other choice than to move to consumer court and show them no mercy.

I recharged my Tata Docomo prepay number [protected] on 24/05/13 with a Rs. 25 voucher. I got informed about the offer by an SMS sent from Tata Docomo. I checked the website too and verified the offer. The voucher enabled 110% talktime benefits on recharge of Rs. 100 and above for 90 days. There was no conditions mentioned in the SMS nor on the website. My number came with a pre-activated SMS offer. The first two SMSes for the day was charged and then the next 98 SMSes would be free of cost. In a way, in a month if I activated the offer everyday it would give me 3000 SMSes for Rs. 36(Rs. 0.60 X 2 X 30= 36). On recharging with Rs. 25, my first two SMS chargeable-next 98 free for the day offer was withdrawn without any notice..not intimated before and not even after I recharged. What is this?? Is this transparency when an offer is being communicated to a customer??? What has a top-up voucher recharge got to do with an SMS offer?? The complaint registration page on the company website does not work. I don't understand why TRAI does not slap charges and bring the company to book. Nowhere was it mentioned that recharging with the Rs. 25 voucher would terminate my pre-activated SMS promo offer. This company is just useless. Half of the recharge vouchers has a tail of conditions attached to it but nowhere is it mentioned. Only when one recharges does one get to know about the tricks of the company. Cheating people is the only aim of the company. I immediately want my SMS promo offer back. I don't want to hear stupid excuses. Terminate my Rs. 25 voucher but I want my SMS promo back on my number.
I have already emailed the same complaint to the customer care email id only to not receive any sort of reply in both cases. I immediately want the concerned telecom provider to take this complaint seriously and provide me a proper resolution without making stupid excuses.

Fake call from pakistan at least country code say so (+92)
I got missed call from number [protected] on 30th may 2013 .when i dialled the number he told me that i am from tata docomo delhi head office that i won a lottery of 25 lacs. so please solve this problame.

Please alert

We are getting Abusive SMS's from [protected] and this guy barred his incoming calls and sending abusive sms's and talking very bad about my family and me in sms we are using airtel number.
I had been to TATA DOCOMO office and they didn't give a proper response and it is becoming like worest day by day.
Please provide me the details of this person orr Could you please take necessary action on this guy?

Thanks

sir, i have applied for call detail for tata docomo mob.no [protected] on dated[protected] and the charges Rs. 25 was deducted from my account same day I was told that you will get the call detail for last thirty days with in 5 days but till today I have not get the call details I need the call detail very urgently I request you pl. do some needful to get me the detail thanks. vijay kumar

Respected madam/sir,
I Ankush Arora want to complaint
regarding the unnecessary deuction of the amount from the main balance though the gprs pack of rs. 210 is already active on my tata docomo no. [protected] and this pack is not working in rajasthan . I activated the pack on the above mentioned no. on[protected] which is a maharashtra sim .Hence i want either this internet pack should work or I
want my money of k i.e 210 to be refunded in my account as soon as possible.please see your records and I am very
disappointed by customer service as i registed my complaint on site
and got no reply. So i warn u to refund my amount deduced as soon as
possible .
Thanxs

Hi,
My name is Aryendra.Singh.Chauhan. I wants to complain regarding the Postpaid Bill Generated by TATA DOCOMO for the Bill Period -15/0/2013 to 14/05/2013. as my previous postpaid bills were approximately for 2000rs, the one I remember. But the bill period -15/0/2013 to 14/05/2013 .. has been generated and I got the bill for 19045 rs. As I had activated 6GB gprs 2G plan for 99rs,it suddenly shuts off. I request you all to provide me the correct resolution for the same as I was using since 6 months, but I was not knowing that "This is the service provided by the TATA Docomo".

And when I opted for MNP,at that time I got this much of Bill generated , till that time there was no issue.

I request you all that please give me a resolution for Bill number : [protected] and Account Number:[protected] They have deactivated my
6 GB plan without any information and without any message or call.
Kindly do the needful as soon as possible, because the tata docomo people and the office persons are not responding to me..and even when I called to customer care,all the executives say you bill will update in our system in next they just say come afterwards.But when will my hours,they are right but what about my issue.And after two days my outgoing has been cancelled.

Kindly advise should I use this number as my primary Number. If yes, when TATA completes its commitment as mentioned above and retain its brand value.

A Quick response is expected

Regards
Aryendra.Singh.Chauhan

Dear sir,

I am a post paid costumer of tata docomo gsm. my no is [protected]. I have give complain to change my service from post pay to prepay , two times in tata docomo office T.Nagar. But they are not processing,when i call to customer care they told to resubmit the complain again. But no result after repeated complain. Please do the needful.

Dear sir/ Ma'am
I am using a tata docomo sim for 3G services. I recharged my SIM twice and get GPRS data in my account too but couldn't use it because of the technical problem. I called up more than 10-15 times on customer service number and only once my call was forwarded to technical help desk. I am a working person and without internet connectivity I cant work. My problem remain unsolved for many days and till date. Because of the bad consumer support my time was wasted for hours which is unaccountable. Since problem was not resolved it harassed me mentally, every time i tried connecting internet I couldn't connect it . I couldn't send many mail on time which resulted in my business loss. I want a solution for my problem,and if company is unable to provide solution why they claim that they are the best 3G service provider.

I was holding Tata Docomo's Number - [protected] and the plan was Rs 899 unlimited in which i have paid Rs 800 as a security deposit. While taking the connection i have asked them about my security deposit and they told me that i will get my money within 180 days after disconnection. Now it has been more than 8 months and i have yet not received my security deposit. I have even visited Tata Docomo's gallery , but they told me that it is in process and i will get it within 15 working days but this has also not worked.
i request you to see into this matter and solve my query as soon as possible.


Thanking You



Regards
Rahul K Mishra
My No [protected]

I am writing on behalf of Ms Shreya Ghorawat, who is an existing customer of your Tata Photon service. We were trying from more than 9 months now to get resolution from your customer care for a complaint that we had, but there has been no resolution of the same.

Her Tata Photon acct no is [protected]
She had requested start of Annual Plan back in February 2012(mail below for your reference)
For the same, she had paid Rs 10,000 to Tata Photon through two installments as at that time your system was not accepting payments greater than Rs 5000
Her Tata Photon services were started consequently, but what she was unaware of was that a 6 month plan had been activated instead of Annual Plan. As there was no refund of Rs 5000, she did not become aware of this error until the 6 months service expired.
Till date, there is no clarity from your customer care on this Rs 5000. Instead, when the customer attempted to get this cleared back in November, 2012, another 6 month plan was started by your customer care without approval from the customer. As the service started, the customer assumed that it must be resumption of the Annual Plan as originally intended
Then in Jan, your collection agency started calling the customer for non-payment of December bill. The customer again clarified that it was her annual plan that was active and there was no payment that she was supposed to make as a result. On hearing this, your collection agency threatened that you would issue legal notice/court case against the customer! It was highly shocking to hear such threats from your end and was highly disturbing to the customer post which she approached me to deal with these problems.
But there was no resolution following this even after repeated calls to your customer care
Finally we registered a complain in your customer care on 6th March, 2013; Complaint no[protected] and were promised resolution within 24 hours by Mr Jai Chauhan in your Customer Care team
No resolution came through, and on calling again successive promises of 12 hour resolution, 6 hour resolution and finally 4 hour resolution were done on three different occassions
When I spoke to your customer care 4 days later, they claimed there was no complaint registered for this customer!
On contacting Jai Chauhan again on the 4th day, he registered another compalaint; complaint no[protected]
As of 28th May, 2013 there is no resolution or clarification from anyone in Tata Photon team about our money or the irregularity of service and you have also started giving crank calls and mentally harassing her, thinking a lone woman wont be able to do anything.
The latest was a call from Dilip Pandey, as such i have a lodged a police complaint against the company.

If the matter isn't cleared in 2 weeks, i will have to file a case against the company for mental harassment and illegal extortion of money.


Gautam Ghorawat
[protected]

Hi,

I used TATA DOCOMO postpaid services (phone no. – [protected]) in Dec, 2012 and took a corporate plan of Rs 199 along with 1GB 3G data plan. But after few days o[censored]sage my outgoing-incoming services were blocked, stating me that I exceeded my usage limit. I lodged several complaints through their customer service executives, but no action was taken. I faced a lot of problems at that time and hence decided to move to other service provider.

Recently I’ve received a bill from them for Rs 10,414.00 and in that they have charged mainly for the internet data i.e. for 2G Rs 211.76 and for 3G Rs 13661.08. This bill amount is incorrect as I never used that much data. And when I took a plan for only 1GB 3G data under corporate plan, then how could I be charged for such a large amount of data.

Also if my services were blocked for the reason of me exceeding my usage limit then how come I am being charged for Rs. 10,414.00.
I am not going to pay any money for unfair billing done at their end. Please help.

Regards,

Saurabh.
saurabh.[protected]@hotmail.com

My Tata docomo data card No is [protected] . I had recharged for 1200/-Rs on 19th May 2013 thru mobile .The transaction was successful and got a confirmation mail from bank regarding debiting the amount for TATA DOCOMO .The detail are as under VIN*TATA DOCOMO on 19th May 2013 at 12:52:48.
The same debit is reflecting in my account statement but the Data Card is neither recharged nor functioning .I had registered a complaint to the tata officials thru mail but no action has been taken yet .


Regards
Dinesh Kumar Dhamija
[protected]

I had recharge amount Rs.150 through online recharge of tata docomo site. Amount debited in SBI my bank account but recharge amount i am not getting.I asked to customer care,they told money will be delivered to you within 72 hours otherwise amount will be credit to your account within a week.So far i am not getting neither money nor credit.And that too ,if i want to talk to customer care they are not responding.This is a worst network i feel so.so kindly take action,and help me to resolve the problem.


Thanking you.

I have been a customer of tata photon for the last 2-3 years and have been suffering from its poor service from the very first date.i had repeatedly called the customer care telling them about my problems.even once a technician came to my home to check the problem and then later told that its all ok and i knew it very well how badly am suffering from its tortoise like speed. So i paid the current bill and told the customer care to disconnect my connection and i stopped using it.after two months again the bill came of around 1100 rs. I refused to pay the money since i haven’t used it and even asked them to disconnect it.and then came a phone call and letter of advocate arun goswami stating me to pay a negotiable bill of 750 rs and disclose the matter.i asked him why will i pay when i haven’t used it .he said me that it a misunderstanding of both tata and myself of not disconnecting the line properly and so i have to pay 750 rs and he promises that my line will be disconnected the moment i pay the money and no further bills will come (and he meant that its his guarantee).i paid the bill the very next day bt it all started now.again my bill amount had summed up to rs 881.what is this going on?is this the customer satisfaction meant to be? Neither service and now just sending intentionally wrong bills?? If this matter is not taken care of i will make it sure that all my friends using photon will come to know about this scandal and they will take their wise decision of not using tata services ever .my a/c id no. :[protected]

Dear sir,

I Am Pradeep Sharma My Contact no-[protected]
I Had taken a postpaid connection from TATA DOCOMO No([protected])& It was activated on 27/04/2013. I had taken 899 unlimited local And National call plan. Later I checked with customer service people for internet package, they informed me that for 99rs, 1.5 GB would be provided. I asked them to activate that and 25Rs Sms Package as well. they Said both services would be activated within 8 Hours. I had again checked after 12 hours and they said Both Sms&Internet Packages had been activated as well as the guide me the Settings of internet usage And they informed that My Credit Limit Is Only 1 Thousand Rupees. On 17th May I got Sms to pay Around Rs.6704, then Again I called customer service and they said that I had Used Data more the 1Gb. So total charges for internet charges is around Rs.14000. After Discount I have to pay 6700rs,For 24 Days o[censored]sage,I ask Them If My Credit Limit For this Number is Only 1000Rs Then Why They Allowed Me to use 6700rs Usage,Why No Intimation No Call That i Had Crossed My Credit Limit.They Don't Have Any Answer For this and i am Keep on Getting calls to Pay This Payment of 6700.Please Help ...