Tata DoCoMo Complaints & Reviews

hi,
i Have Tata docomo gsm prepaid from 6 month with mobile number [protected] .
I Have a complain with internet connectivity of docomo , it is not going to be connected with simply but it take more then 10 time attemp to connect , it waste my time . I complained to customer care but they never given response accordin to this problem yet . . They are cheating by saying that our service is in update procedure or your mobile Have a problem .
Please give proper solution to this bug otherwise i Have to go for change service provider

Dear sir/ madam,
am seriously worried how this private networking's will be? almost 2 years back i have taken this Docomo prepaid sim from Hyderabad - Himayatnagar branch and i submitted all my details and documents, after 2 months they have disconnected and asked me to submit all the documents again by coming to same branch (as i was in other place which i could not go to that particular place), as that number i have given to all my universities in a process of application for abroad education, because of there act i missed university admission.
and now i have i-phone 5 for which i need a nano SIM i went to a Docomo office in Seshadripuram in Bangalore an employer named Jyothi in Docomo office said me about the offers even after previous experience (i took a wrong step), she said that prepaid nano SIMs at present she don't have but she will be getting with in 10 days almost daily i called her for about 1 month finally she said that in Richmond road in Bangalore you will be getting for sure then all along i traveled for 2 hrs exploring the address, after i reaching there i came to know that there is no prepaid nano SIM available in Bangalore at all.
i have waited for 1 month around the office and finally ended up in with there wrong information, that employer Jyothi is so irresponsible which she not even pick the office land line even at working hours and she will be busy with her private calls all the time and make the customers to wait. if they are not efficient to organize why they open the stores with interesting offers and trouble the people it would be better if they just close there offices. giving franchise just for money and business and causing problems. I have heard same problems with Docomo from my friends and colleagues. is there any way to make them understand the trouble they are giving to costumers???????

There are unwanted calls from this number and they use abusive language. The girl on the phone offers to give personal service at personal place and two to three guys call up continuously using abusive language and threaten. they say they are from tata docomo and neither TRAI nor any legal case be filed against them. They are using two numbers to disturb.

[protected] and
[protected]

Immediate legal action be taken against them at the earliest by Bangalore Police.

Respected Sir/Madam,

My Name is Hiten Kishore Shah

My Tata Docomo number is [protected]

My Email : steven.[protected]@elenzaindia.com

I am Using Tata Docomo 3G USB Data card it is not working from the month of May 2013 and before that i replaced the SIM thrice bit still often i face problem with Tata Docomo 3G datacard, when i

registered a complaint the customer care said the bill is not been paid,
but we are not getting the bill from Tata Docomo and once we paid all the due they are asking us to resubmit the documents to reactivate the existing number,
and its been a month now after submitting the documents its not working, but now they tell us there is a problem with the SIM card which needs to be replaced and again nothing is getting done till

today, am fedup with service of the Tata Docomo and i no longer want to use this service..

1. I need tata Docomo to wave off one months bill which i was not able to use.
2. I need my money for the USB data card i paid for.
3. Tata Docomo need to compensate me for the mental pressure and for many times i visited the Docomo Service care.

Since 2 June, I'm unable to make any calls from my Tata Docomo postpaid connection [protected]. I just hear a recording saying outgoing calls are temporarily barred and that the customer care should be contacted. If I dial the customer care number 121, it still says the outgoing calls are barred and that the customer care should be contacted. I had sent an email to [protected]@tatadocomo.com on 2 June, 2013. In response the customer care has only been updating new resolution dates inspite of my repeated emails. I have never even been contacted by phone for any information.

I have always paid all my bills on time. Calling customer care with GPRS and voicemail issue have been totally useless but I thought most basic services like making and receiving calls would at least be guaranteed to work. I'm not sure if I made a mistake switching my primary contact number to Tata Docomo.

My last bill was generated with a high due amount of 4300/- rs. My bill history has never crossed 700/- and due to an incomplete information given and knowledge of the prorata calculation I had a shock with the huge bill. I need some to call me with all the details and also help me resolve the issue. My customer care calls for the same issue are[protected] and[protected] and[protected].

My limit is 3600/- which was crossed without intimation.

Call me back on [protected]

Dear Sir/Madam,
Tata Docomo offered me an pre-paid connection free of cost. I agreed to receive that pre-paid connection. But they have provided me a post-paid connection. After telling them number of times and emailing them number of times they said that my problem will be solved by 9th May 2013. But till date the problem is not solved and they are sending me bills of that post paid connection. Why should I pay bills for the connection which I have not applied for and Which I have not used for a single day.
Please help me to solve this problem.

Thanks in advance.

SIR MY NUMBER IS DISTURD 4 MONTH.
dear sir mere number pe koi call ya msg aata hai to vo dusre ke number pe jata hai ya mai bhi kuch msg aur call krta hu vo bhi jisko krta hu uske me jata hai but jisko nhi krta uske me bhi jata and vo agar mobile of kar de to mera on bhi ho to of btata hai sir plz tell this is a big problem plz help me

dear sir i am facing huge problem in network i already complainted this issue in consumer complaints forum earlier but they are not contacted me till now. network problem is very very worst even i activated internet also due to network problem i am unable browse continuously. please take immediate action againist tatadocomo
and laso recharge denominations also not correct
in tata docomo website for 26 rupees special recharge showing 300 mb data but i got only 250 mb.
please take appropriate action and solve my problem.

Dear Sir

I am Baldha Ashish. My TATA Docomo Walky Number :[protected]. I requested on 30 April 2013 for Disconnect my TATA Walky Number. that time customer care executive also told me you need to just pay only half month rental but customer car executive activated new plan. when i recieved bill of rs. 600 at my home that time i know my connection is not disconnected so i called again customer care of Tata Docomo on 1st June 2013. that time again put request to disconnection. i am ready to pay rental of Rs. 150 but i am not ready to Pay extra charge which is out by company for activating of any plan. Customercare Executive of TATA Docomo also called give harrasment about legal procedure and many more things on phone calls. Number is :[protected] and[protected].
i also explained all the things to customer care executive about this than whyt give me mentaly harrasment on my work i also deoressed call on my work starting time and work off time.

on company's record you can check i not used my tata walky from last 4 month so anyone can understand not useful than why i pay rental that's why i requested to cancel my connection.

I have full network signal on my Mobile at times minimum 4 signal bars, but people trying to connect me receive "Mobile is switched off/not reachable" despite the fact my mobile is perfectly switched on with full signal and adding to this my calls are dropping in the middle of the conversation. At times i am getting "Call Failed" and my conversation is disconnected abruptly.

This problem is not continuous, it happens randomly. Once the above problem happens for what so ever reasons the services are not restored on my mobile till the time I restart my Mobile

It is so frustrating to learn about this problem only when i get calls on my alternate number. i have no clue about this unless and until i was informed my callers and i had to restart my Mobile to receive the services (incoming/outgoing).

Below responses of Tata Executives
Response 1:

Greetings for the day!

This is with reference to your email dated[protected] regarding Network concern for your Tata Docomo number

I regret for the inconvenience caused to you.

I would like to inform you that, please reset your handset and select the network operator manually on your handset. Kindly note that if the problem still persists, I request you to please visit nearest TATA DOCOMO outlet to purchase duplicate SIM, along with one passport size photograph, proof of identity and proof of address, charges for duplicate SIM is Rs. 49/-.

For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com .

Visit us at www.tatadocomo.com for latest offerings. You can also dial 52222 or *191# for latest offers.

Assuring you of our best services at all times.

Response 2:
This is with reference to your email dated 03-06-13 regarding network concern for your TATA DOCOMO number

I regret the inconvenience caused to you.

I tried to speak to you personally on your number on 03-06-13 regarding network. However, I was unable to contact you since the call was not reachable.

I regret to inform you that as per docket number , your area is in partially covered network area hence you are facing weak indoor mobile coverage/quality issue. No new cell site is planned. We will communicate once the site is live.

Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com .

Friends, how committed Tata Docomo is, you can see from the above response. It cannot assure seamless network coverage in area such as Sena Pati Bapat Road, Pune.

Sir i request for call detail of my mobile no [protected] on dated[protected] for which Rs.25 was
Deducted from my prepaid Ac. I was was told that you will get the call detail in five working days
but now it is now 12has gone i hv. Not received the call detail I hv. Complain to customer care 3times
but all in vain sir pl. do the needful to get me call detail i need this very urgently thanks vijay

Dear sir
I am using GPRS pack on my android mobile but every after half hour internet disconnects automatically and it do not connect easily , I over well know that net connection log out is compulsory but for android user it is very difficult to connect again and again so plz look in to it as I am using this no. from last 5 years almost and I don't want to switch.

Thanks
Tarun Malhotra
Tarun.[protected]@gmail.com

There are many network issues in Tata Docomo In some areas of Mehdipatnam Guddimalkapur Masab Tank Necklace road Ring Road Attapur Karwan
network is not stable even on the mani road signal goes off and on u cant talk on mobile while moving the call gets disconnected and shows the error in connection
this is pathetic for national service provider who challenges of best network

I contacted one Devaraj ([protected]) of Docomo for new connection. He sent his colleague (guru - [protected]) and collected Rs.1700/- for instrument and activation charges. now 5 days over and Guru picks up the call and say within 30 minutes it will be activated and Devaraj never picks the call.

Respected Sir since last 3-4month docomo provider deducted a lot of balance from my account.When we call 198 or 121 my call is connecting to customer care.Recently he deduced 30rupees.when i call them from another no. they refund me only 11 rupees & said that remaining 19 repees will be refunded later. But still that balance did not came to my account.When we call them from.other no. they avoid & disconnected call.
It is docomo policy they activate themselves any service on their customer no. & when customet call them they tell that u have subscribed/activate this chargable site.
Sir plz plz do any thing for wrong deduction on my no. [protected]
Every month they deducted balnc
sir plz plz plz help me once.
after balnc ending i want to port from tata docomo

Dear Customer Complaint's,
my no. [protected] ( Balance deduced in this docomo no., Chennai)

First of all, I want to thank you for the help. For wrong deduction by docomo of rs 14,
& also thnks to tata docomo for returning & realising his mistakes on no. [protected] on balance deduction on
29th june 2013 in night. and returning my DATA 600 MB.

Now They even has not sended my balance of rs 84. aftr i recharged the GPRS PACK they deduced.
Evn in his website when i log in in last call detail....does'nt shows..,
when balance deduced., i saved last call detail, evn they have not send my balance back. nd not having detail on website of docomo.....

sir plz....return my balance nd ask docomo why my detail hav no on his website......nd why balance deduce when i already activate before deducted my balance on[protected] at 6 pm evening....evn u realisee and send my data but not return my balance back why????????

My current no. is [protected] (docomo Jharkhand).

Thank you..
Your Sincere
[protected]

THE no. [protected] has collled my gf n told everythng rubbish abt me plz i beg ur help sir so tht i can save my relationship i need every details of this no. including msgs n calls of dis no. frm 1st april till 1st june kindly send details to my email : [protected]@gmail.com

Hello to all, I am a B.com(secont year) + CA (IPCC) student, i would to draw your kind attention towards the unprofessional behavior of TATA DOCOMO and their childish customer care. I have been using DOCOMO since 1-2 years only because of its good GPRS services but they deduct my balance without any reason from time to time. it started last year, they deducted 20 to 30 Rupees every month almost once , I reported this to their illitrate,customer care, they just say its deducted for this and that and all lies of the world. and the next thing they will do is they will put your Number. on a no answer list where you cannot reach customer care on call.. it will respond busy CSR, or something.. I am really pissed off with DOCOMO (THE CHEATER) and i am writing this because this just happened today also,,with my RS 30 in the pockets of TATA , I would like to suggest TATA to play fair not CHEAP to make money and tomorrow i an going to get this CHEAP CREAP SIM changed through portability.

LOVE YOU ALL, and [censored] YOU TATA

I bought a tata photon on 14th May, 2013 from a dealer named Global Infotech through a number which is available on www.tataphotonplusdelhi.com.He is a registered tata photon company dealer. When the device dint get activated for 2-3 days.I called up the customer care and asked him the reasons. He told me that my data card was activated since before january in name of some Javed Akhtar. So some other used device was sold to me at market price. Inspite of the complaint being very simple and clear case of fraud, they are not ready to take any actions. I dont want their data card now and want a reimbursement. But they close the complain everytime by themselves and when i call them they open it saying we will do something. This keeps on happening.