Tata DoCoMo Complaints & Reviews

Again with OBD option TATA DOCOMO stole Rs.10 for some Horoscope value-added services without my knowledge. I deactivated immediately. I want my money back.

My Tata DOCOMO number - [protected] (Karnataka region)
My alternate contact number - [protected]
Email ID - [protected]@gmail.com

Hi,

I took a Tata docomo unlimited plan 899 and for that I deposited 850 rupees security. When I moved to other city I disconnected the number. From March I disconnected the number and they told that I will get the cheque within 45 days in my billing address. Then I mailed them that as I already moved to other city requested the cheque in new address. But till date(21st May 2013) I did not get any amount. When I mailed them they simply replied that they have already delivered the cheque in my billing address and the status is delivered.

I would like to ask them, to show my scanned signature where I have signed that I have received the cheque and also I will tell as I already updated my new address in mail why did they send to my old address,

I would suggest all the customer pls pls do not ever take the tata docomo connection. Customer care of docomo is waste, they do not have any information, they will keep you in hold for hours without any solution. Worst telecoms Service. Each customer care person will have different different answer.

Finally my strong advise, never ever trust them and go with their services. They ate best in customer dissatisfaction.

Regards,
Pragnya

I am piyush Bhandari from Bangalore..
My no. Is [protected]
This is regard to my internet connection.. The problem o am facing is that inspite of saving the internet settings my net connection doesn't stay stable .. It disconnects every now and then.. It results in disconnection and I later face problems.. There is nothing wrong with my phone for sure .. My model no. Is xperia arc s .. Please help and give an answer asap

PATHETIC & 3rd customer service!!!

Instead to resolve this issue; Every time they are committing a new date:

08-May-13
09-May-13
16-May-13
21-May-13

ISSUE
**Plan rentals renewed date: 14-APR-13 & Deactivation request date: 10-Apr-13.**

**They have already confirmed that the disconnection request is already raised on **10-APR-2013** and the request number is[protected].**



Best Regards,

KuldeepMobile-+91 [protected]

-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Saturday, May 18, 2013 4:45 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected] M13382741~~M13713919


Dear Mr. Maini,

We refer to your email dated 17th May 2013 regarding plan renewal for your Photon number [protected].

I sincerely regret the inconvenience caused to you.

We tried to reach you on your number [protected] on 18th May 2013, however the number was not responding.

1.I would like to inform you that your service request number[protected] has been closed stating that your alternate number was not contactable.

2.Please be informed that we have registered your complaint related to plan renewal with service request number[protected]. The same will be resolved by 21-MAY-2013 at the end of the day and you will be duly notified upon closure. Kindly make a note of this service request number for your future correspondence.

Thank You for surfing with Photon.

Warm Regards,
Sunitha,
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink.
Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at[protected]toll-free)

-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:30:13.0
To : [protected]@tatadocomo.com,Premium.[protected]@tatatel.co.in,appellate.[protecte...⇄
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected] M13382741~~M13713919
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

I have not received any update from your side till date.

Your below committed deadline for resolution has already passed.
08-May-13
09-May-13
16-May-13


Best Regards,



-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Wednesday, May 15, 2013 3:08 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13662618

Dear Mr.Maini,

We refer to your email dated 15th May 2013 regarding billing ,updation of contact number & reactivation for your Photon number [protected].

As per our discussion over the call [protected],

1.Please be inform that as per your request we have updated your contact number([protected])in our records.

2.As per your mail, we would like to inform you that we had registered a complaint on 08-MAY-2013 with service request number[protected] and expected to be resolved by 16-MAY-2013 end of the day.Kindly make a note of this service request number for future correspondence.

3.We request you to visit nearest TATA Docomo brand store after clearing the outstanding amount and place your request for reactivation after 60 days from the date of disconnection of your device 26-APR-13. You need to carry the following documents,
1.1 Photograph
2. Proof Of Identity - Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license.
3. Proof of Address - Credit card statement (last 2 months), Passport, Property Tax Receipt, Ration Card, BSNL Telephone / Electricity Bill (last 2 months).

Thank You for surfing with Photon.

Warm Regards,
Mahejabeen.
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink.
Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)

-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:58:36.0
To : [protected]@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13662618
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Pls note my contact details: 91 [protected]



Best Regards,




-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Tuesday, May 14, 2013 7:38 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13662618

Dear Mr. Maini,

We refer to your email dated 14th May 2013 regarding billing for your Photon number [protected].

I regret for the inconvenience caused to you.

Please be informed that we have already registered your complaint with service request number[protected] on 08-MAY-2013 The same will be resolved by
16-MAY-2013 end of the day and you will be duly notified upon closure.
Kindly make a note of this service request number for your future correspondence.

We request you to provide us the contact number in order to update the same in the service request number.

We thank you for your patience.

Warm Regards,
T Jayanth Prakash
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink.
Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)




-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:46:37.0
To : [protected]@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13662618
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

Till date I have not received any response from your side wherevr your committed date 8-May-13 & 9-May-13 is already over.



Best Regards,




-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Thursday, May 09, 2013 2:55 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13579110

Dear Mr. Maini,

We refer to your email dated 09th MAY 2013 regarding billing concern for your Photon number [protected].

We apologize for the inconvenience caused to you.

As per our discussion over the call on [protected],we would like to inform you that your complaint has been already registered on 08th MAY 2013 with the complaint number[protected] and same will be resolved by 09th MAY 2013(End of the day)Kindly make a note of this service request number for your future correspondence.

Thank you for surfing with Photon.

Warm Regards,
Pranith Reddy Yeruva,

Photon Care Team


Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more

Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo!
home page will open in a blink.

Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.

Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)

-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:35:10.0
To : [protected]@tatadocomo.com,Premium.[protected]@tatatel.co.in
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13579110
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

Pls revert with the status; also I want to use this hardware now.Pls help.



Best Regards,






-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Monday, May 06, 2013 1:48 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: FW: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13540910

Dear Mr. Maini,


We refer to your email dated 06th May 2013 regarding billing concern for your Tata Photon number [protected].

I apologize for the inconvenience caused to you.

As per the discussion over the call on [protected].

I would like to inform you that I have registered a complaint regarding billing concern with the service request number[protected] and the same will be resolved by 8th May 2013 end of the day. Kindly make note of service request number for further assistance.

We thank you for your patience.

Warm Regards,
Sravanbandari
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more
 Just connect to Photon & click here or go to http://tata.yahoo.com
 Yahoo! home page will open in a blink.
 Click on My Account on the left side of the page & get a quick &
easy access to your Photon Account details.
 Add it to your favorites & access this information whenever you
connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)


-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:55:12.0
To : [protected]@tatadocomo.com
Cc: null
Subject: FW: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13540910
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi



Refer to the below email why we have got bill Rs. 3,560.00 for Account No.
[protected].



**Plan rentals renewed date: 14-APR-13 &** Deactivation request date:
10-Apr-13.* **Also you have already confirmed that the disconnection request is already raised on **10-APR-2013** and the request number is **
[protected].*





Best Regards,



[image: cid:image001.[protected]@01CA263F.AE724540] For a greener planet, please don't print this email unless you really need to.
[protected][protected]

From: [protected]@tatadocomo.com
To: [protected]@hotmail.com
Subject: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
Date: Sun, 5 May 2013 16:17:53 +0530

Hi,

Please find attached herewith your EBILL statement for the month of *APR 13.
* The bill due amount is *Rs. 3,560.00* and the due date for the same is *
20/05/13.*

We constantly strive to ensure that each of your interaction with Tata Docomo is simple and enjoyable. We have introduced a host of conveniences to ensure the same.

*Bill Services:*

1. You can register for *My
Account*<http://www.tatadocomo.com/myaccount.aspx>to view your bill statement current and previous months.
2. Opt for E-bill and get itemized bill worth Rs.25 absolutely free. You can opt for E-bill through My account or by sending an SMS "Ebill" to 121 from your *TATA DOCOMO *mobile phone.



*Payment Services:*

1. You can make an Instant Online Bill payment from the comfort of your home or office, by using your credit card or bank account just *Click Here*<https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm>
and
make the payment without having to register.
2. You can log into *My Account*
<http://www.tatadocomo.com/myaccount.aspx>and make your payments online.
3. Pay your bill through your Tata Docomo phone. Just explore "Dive-In"/ 'Tata Zone' and use the Postpaid Bill Payment link to make your payment.
4. To explore the wide range of convenient payment options available in your city, please *Click Here* <http://www.tatadocomo.com/bill-payment.aspx>
*.*

5. To find out the nearest payment outlets for Cash / Cheque / Credit card send an SMS CASH/CHQ/CC<space><AREA PIN CODE> and send it to 121.


For any assistance, please feel free to call us at 121 or[protected]
(24x7,toll-free) from any Tata Docomo phone.

We are also accessible from any non-Tata Docomo phone on[protected]. You may also write to us at *[protected]@tatadocomo.com* <[protected]@tatadocomo.com%20>


Our Tata Docomo Photon customers can call us at[protected] from any phone.
We shall be glad to be of any assistance.

Regards
*Team Tata Docomo*

Hi,

I took a photon plus in wipro corporate Postpaid plan ([protected]).
These people tell that you will get a speed of 3.1 Mbps in all over india.
Now when i am travelling i am not even able to browse Gmail or google,when i called customer service desk
they told in bihar we are colsing postpaid so you will not get speed there. I just ask TATA Photon family,if it is like that
then why you tell people that you will get 3.1 Mbps speed all over india. Its not like i was using it at remote place,I was
using it in patna.

When i asked helpdesk to change my plan or discontinue my connection,they tell you will have to pay 1500rs for same.
I have not signed on any paper or it was not told me earlier,then why i need to pay 1500rs.

Please help.

Priya Ranjan Singh
[protected]
Wipro Technologies

Dear Sir,

I have been using Tata Docomo mobile service provider and my number is [protected]. On 06.05.13 the VAS Service of Laughter Club was auto activated on my Number and for that Rs 10 was deducted, Regarding this problem i gave the complaint to Docomo C.C.The C.C Representative took immediate action he refund it on the same day and also He Deactivated the VAS Service of Laughter club. (I have the mail of C.C Representative Deactivation of VAS Service)

Exactly after one week once again on 13.05.13 the VAS Service once again it got Auto Renewelled and another 10 Rs was deducted from my account. Regarding this i have given complaint to C.C Representative but they are not come forward to refund the unfair deducted amount.

Sir pls tell me is that necessary to pay for any service which is auto Renewed? Past two days i got two type of answer from Docomo C.C Representatives. One is VAS Service was not deactivated on 06.05.13. and another one is If any services is auto renewed the customer have to pay for it....

Dear sir, pls take necessary action against this kinds modern thefts. i hope and waiting for your action.

Thanks and Regards,
Mohammed Nayeem.

I have purchased a docomo prepaid number [protected] on 1st May-2013 from astore in Vartak Nagar,Thane, Mumbai.

It has been 2 weeks now & number is still not activated.

The store person keeps promising that the services will be activated from tomorrow.
The Docomo says they have not received the documents.
Neither of the two take responsibility to start the number.

Disputed Amount: 100

It has been a ridiculous last week with Tata Docomo with absolute no customer service ethics.

The story so far,

7th May 2013: I was a blackberry bold 4 user and migrated to Z10. When i migrated to Z10 my data services wouldn't work so i called the 121 help line. I told them i am using a Z10 and i would like to use my blackberry service and i just moved to the new phone so they transported me to the Tata Docomo blackberry helpline. The agent said i would need to call 121 since z10 does not support blackberry services. So when i called 121 the lady again tried to reroute me saying its blackberry. The point here is that none of them had a clue about Z10. So i sent someone to the Docomo store in bandra as I was in belgaum, Karnataka, and the customer representative said that currently i am on a Diet 299 plan with a blackberry pack of 399. In order to migrate to to a dataplan on the Z10 i will have to deactivate the blackberry pack and take a regular data pack and he suggested me the rs199 1GB data plan since i travel frequently and can enjoy 3G when outside the mumbai circle but he said it would take him 48 hours to activate the data plan. I was so surprised by this that i wouldn't have data for 2 days and i couldnt believe that a simple service like that which can get started in matter of 15min they quoted 2 days. Not going by their word, i called 121 again and this time i told the agent i want to deactivate my 399 blackberry plan so he asked me why do i want to do that since its a beautiful service, i had to lie to him saying i picked up an iphone and i dont need blackberry anymore "cause if i told him i am on Z10 he might route me again to the blackberry helpline" ,so he said ok and took my request to deactivate it and i asked him what is a plan you would suggest. He asked me a set of questions and then arrived at a conclusion that i should go with the Talk 1299 unlimited plan which will offer me unlimited access to calls free of cost if i am on their network wherever i am and plus will offer me 3G service for the first 2GB and then it will work like a regular 2G but the 3G i will be able to enjoy only outside mumbai since Docomo does not have 3G in mumbai. I was happy about this plan and i suggested he could roll me over to this plan but then he said he can't do this immediately since this plan can be activated only from my bill cycle. So he said for the moment I should deactivate 399 blackberry service and activate rs199 1gb pack and call them on the 14th May since my bill cycle is for the 15th of every month. So i said fine and asked him how long will it take my data to begin he said it would happen soon in an hour. He gave me a refrence number and closed the call and in about 30 min i got a message for the deactivation and of blackberry 399 and activations of rs 199 3G. My data plan started. This again the point was that none of them knew the time frames of activation of their own plan.

14th May 2013: I sent someone to the Docomo store in bandra to migrate me to talk 1299, they said they cant do that in that store and will have to go to the santacruz store. So at the santacruz store they said they would need a deposit of 850 to activate the service and to cross verify this i called 121 and they said i could just place a request and it would migrate. I was surprised again the they never spoke about any form of deposit, over 121 i made a request to shift over to 1299 from 15th May which was my bill cycle date. I got a reference number and the call ended

15th May 2013: I get a call from Docomo saying that the request needs to me process for 1299 for which they would need to deactivate my talk 299 diet plan and my 1gb 3G 199 plan. I cross verify if it would happen immediately they say it will be smooth so i agree and then the moment i put the phone down i get a message for deactivation of 199 3G and activation of talk 1299 unlimited. This moment my data collapses. i am cut out from the internet i call 121 at 6pm and they tell me the request is in process and will happen in 2 hours. I call them at 8.30 they say they understand my problem but cant activate data until my plan gets migrated to 1299 and their system still shows Diet 299 and 199 3G plan as active, Then an agent convinces me that it will start by 12midnight. It does not happen

16th May 2013: As i am still in belgaum i go to Tata Docomo gallery, i tell him what the problem is and he looks up his screen and tells me that its still not migrated and shows Talk 299 Diet but the 199 3G plan is deactivated. i told him i need the internet access for soul purposes, he said he would put a complaint but cant help me beyond cause its a mumbai number. It was a ridiculous statement to tell a customer ,one plan ,one service provider and he offers no help saying he cant do much cause this belongs to mumbai and also goes on to say in this store we dont false promise customers like other Docomo stores. So i leave from there and then ask someone in mumbai to visit the Dadar store at 1pm. After an argument the manager arrives and he says its not migrated because the deposit of 850 hasn't been made. Not wanting to get into that debate I ask them to pay the 850 deposit and then I am promised that the plan would change to talk 1299 in 2hours. The service does not start. so at 6pm i send someone to the bandra store and after another argument the manager talks to me on the phone says i understand the issue and i will have it resolved just wait until midnight today. So i tell him i am ok to wait to migrate to 1299 plan but atleast give me access to Data so he said in APN try a few settings after doing those rounds it still doesnt work so he tells me that its cause your plan is on migration so please wait but I will have it resolved tonight. Look at the ordeal Docomo could not provide me a fix for a simple Data plan saying that they cant activate data any more until my plan migrates to 1299 and i am forced to wait and still doesn't happen.

17th May 2013: I call 121 at 8am they tell me its still showing talk 299 diet so i request them if they can do something about my data plan so they turnaround and say they cant start data cause its under migration and adding to it he tells me that if i have waited for so long i should be patient and wait for another day, i felt literally molested by the DOCOMO at this point wish i could break this news to the media online like a crime story. holding my anger i request someone to visit the bandra store again and the manager tell us that we are really sorry but i have taken this to my priority and we will solve it in 30 min. Shamelessly even this was not kept upto so I send someone to the Bandra store again at 6.30 pm and the manager is very apologetic and sorry and he tell me over the phone that he hasnt come across a situation like this ever and he is on it and will keep me posted an resolve it maximum by 18th May 10 AM. 9.30pm i also loose my network now i cant even make a call or receive a call so i hold on.

18th May 2013: I am still in belgaum, Karnataka, I wake up and see the my phone works and this time the Data plan is on too so it has migrated to 1299 as there is a message from DOCOMO that its been migrated but what i notice is that there is no 3G. I do the regular fixes like battery eject, sim eject and restart my phone, check for settings i see i am on dual network so i turn it off and manually click on 3G and it tell me limited access only so therefore i realize 3G has a problem but it is taking the regular 2G network. My APN reads TATA.DOCOMO.INTERNETHVC which apparently is the APN to use for the unlimited plans on DOCOMO. So now i call 121 and the lady picks up i ask her what my plan is so she says its talk 1299 and then i tell her that my 3G is not working, so she responds there is no 3G in mumbai so i tell her i am not in mumabi and i am in a circle where 3G exists so she immediately tells me to check my APN and i tell her i have done that and its TATA.DOCOMO.INTERNETHVC so thats fine, so she comes up with saying that there could be a problem in the network so i tell her there is not problem with the network cause there is another DOCOMO phone that is working fine on 3G, so not knowing what excuses to bring up, she tells me she can't file a complaint at the moment since your are i am om roaming and not in mumbai, again a straight faced lie so i loose my temper and ask her to make sense in what she says so then she transfers me to a senior representative. The senior representative runs through my issues and then tells me that the location i am in does not have a 3G network so i tell her are you normal or do you have any form of conscience and tell her what is it that DOCOMO pays you to just keep having an escapism as a policy to handle customers.

NOW I REALLY DONT KNOW WHAT I SHOULD DO I AM SO TIRED WITH THIS RIDICULOUS BEHAVIOR MY NUMBER IS[protected] IF THERE IS ANY HELP OR IF THERE IS ANYONE LISTENING FROM DOCOMO, ONE SOUL WITH A CONSCIENCE IN THE SUCH A LARGE TELECOM COMPANY THEN RESOLVE THIS. MY 3G IS NOT WORKING AND I SHOULD HAVE THE FIRST 2GB AS 3G ON TALK 1299 ACCORDING TO YOUR PLAN. I AM CURRENTLY IN BELGAUM WHERE 3G DEFINITELY WORKS CAUSE I HAVE USED IT ON THE SAME NUMBER BETWEEN THE 7TH MAY TO 14TH MAY WITH YOUR 1GB 199 RS PACK. . I THOUGHT TATA WAS A STRONG SYNONYM TO CUSTOMER SERVICE WHATEVER HAPPENED TO THAT !!

PS: WOULD LIKE TO ADD THE ONLY THING POSITIVE THAT CAME OUT WAS I DID GET A FOLLOW UP CALL FROM THE MANAGER OF THE BANDRA STORE TELLING ME THAT HE HAS MIGRATED THE NUMBER TO 1299 AND YES I HAVE MENTIONED TO HIM ABOUT THE 3G ISSUE WHICH HE SAID HE WOULD FOLLOW UP

In Nokia Asha 309 mobiles there is a frequent internet disconnection problem for every half an hour or so. After several complaints to call centre there is no resolution or don't have proper knowledge on troubleshooting. There is no care taken on this problem or proper responsibility on troubleshooting this issue. Need a case to be filed

I had purchased Docomo prepaid number [protected] one and half year ago. After using it for six months. I had converted to MOBILE NUMBER PORTABILITY (MNP) BSNL Network. After an year i had converted MNP Uninor network but suddenly disconnected while i was using it, now i can see the same number is available in new Docomo postpaid connection. How can the Docomo company disconnect the purchased number and reuse it for their new connections

This is with regard to complaint docket number[protected]~~M13378717 filed with Tata Docomo. Ever since I bought my datacard for 3g broadband 10GB download service in Dec 2012, my datacard was never activated(forget even getting the offer I was promised). Finally, fed up after sending emails to their [protected]@docomo.com, talking to their customer service and even visiting their head office in Koramangala(Bangalore), I asked for my datacard amount back in the month of March. They refused. I even complained to their appellate multiple times who also refused. A letter has now been sent to their branch manager in Koramangala and also to their Managing Director's office in New Delhi. If I do not get a favorable reply by the end of this month, I will approach court in the month of June.

FIRST I WILL JUST BRIEF YOU ABOUT THE DAY ROBBERY WHICH TOOK PLACE ,I HAVE BEEN KEEPING THE TATA DOCOMO NUMBER AS STANDBY DUE TO WHICH I HAVE NOT USED IT FOR LONG BUT UNFORTUNATELY I USED YESTERDAY FOR MY NEW HANDSET ON[protected] DURING THE SWAPPING OF THE SIM I HAD 370 RS IN TATA ,I BROWSED AROUND 20 MINUTES OR SO AND LOGGED OFF THROW ALL MEANS OF ACCESSING THE INTERNET AND BEFORE END OF THE DAY JUST GLANCED MY NEW HAND SET WHICH WAS SHOWING 0 AS THE BALANCE ,LOW BALANCE FOR WHICH I RELIGIOUSLY ACTIVATED MY BALANCE THROUGH ONLINE RECHARGE OF 350 RS AROUND 10:30 AM WHICH I GOT BALANCE OF 330 RS BUT FUNNY THING HAPPENED AROUND 12PM WHERE IN FLASHED 6PAISE AS THE BALANCE NOT EVEN MADE A SINGLE CALL NOR BROWSED BUT TATA DOCOMO REDUCED MY BALANCE THROUGH WHICH I COULD NOT EVEN CONTACT CUSTOMER SERVICE IN ORDER I OVERCOME THIS OBSTACLE BY BEGGING FROM MY COLLEAGUES AIRTEL NO I CONTACTED CUSTOMER CARE FOR WHICH I WILL BE CHARGED FOR THE CONVERSATION BECAUSE THE FACT IS NOTHING IS FREE :) I ASKED FOR REGESTERING A COMPLAINT AS SOON AS SHE TOLD ME THAT I WILL TRANSFER THE CALL TO MY BOSS THE NUMBER GOT DISCONNECTED I LATER CALLED THE SAME CSR NO AUTOMATED MESSAGE WAS ACTIVATED TWICE I CALLED .THEN I EVEN MAILED MY COMPLAINT THROUGH TATA DOCOMO WEBSITE.

I LATER CHATTED WITH CUSTOMER CARE REP BELOW IS THE TRANSCRIPTS :
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Majeed} Hi gautham . You are on line with Majeed . How may I assist you?
{gautham}hi majeed
{Majeed} Hello
{Majeed} How may I assist you?
{gautham}yesterday i had a balance of 370rs hich i browsed for mere 20 minutes and closed the internet by the end of the day i got pop ups that you have low balance later during the same i found 0
{Majeed} That's displeasing, Please let me help you with the same.
{Majeed} Would you like to have this information for the number [protected] ?
{gautham}correct
{gautham}mne
{gautham}mine only
{Majeed} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{gautham}k'
{gautham}the chat has bugs
{gautham}twice need to type the words
{Majeed} Thank you for your patience gautham.
{gautham}fine today i recharged online for 350 rs around 10 am but by 12 pm it was reduced to 6 paise fun thing i have not made a single call or browsed but my balance was reduced to 6 paise
{Majeed} Yes as checked here you have been charged for using internet session without having internet pack.
{gautham}where is my balance
{Majeed} As checked here your amount is deducted for using internet session.
{gautham}boss twice i am typing
{gautham}spell mistakes happening in this chat
{gautham}s
{gautham}solution
{gautham}??
{Majeed} I could be able to view your response
{Majeed} As per the details there is no issues from our end
{gautham}ihave not browsed
{Majeed} Kindly recharge the data pack to avoid unwanted extra charges on your number.
{gautham}register the complaint
{Majeed} sorry sir, As there is no issues from our end
{gautham}i have dnd
{gautham}were 350 rs go
{Majeed} sorry sir, As there is no vas service on your number
{gautham}s
{Majeed} As you have used internet session for the same you have been charged correctly.
{gautham}not at all
{gautham} have not browsed
{gautham}how could it happen
{gautham}it has been deducted
{gautham}600 rs i lost in 24 hrs
{Majeed} yesterday i had a balance of 370rs hich i browsed for mere 20 minutes and closed the internet by the end of the day i got pop ups that you have low balance later during the same i found 0
{gautham}20 minutes is 370 rs charge
{Majeed} let me tell you complete deduction time details
{Majeed}[protected]:04:22.0
{Majeed}[protected]:26:45.0
{gautham}330 rs how it vanished today
{Majeed}[protected]:23:44.0
{Majeed}[protected]:13:40.0
{Majeed}[protected]:48:28.0
{Majeed}[protected]:57:25.0
{Majeed}[protected]:07:10.0
{Majeed}[protected]:00:22.0
{gautham}kndly register my complaint
{Majeed}[protected]:13:08.0
{gautham}i have not browsed
{Majeed} Sorry sir, As per the details you have browse the internet session, There is no complaint will be taken.
{gautham}20 minutes max i did so
{gautham}why


NOW I REQUEST TATA DOCOMO PEOPLE TO VERIFY PROVIDE ME THE WEBSITES ADDRESS WHICH I HAD VISITED APART FROM MY 20 MINUTES OF BROWSING ON 16TH WHICH YOU CHARGED 370RS AND 330 RS YOU CHARGED ME ON[protected] GIVE ME THE URLS I VISITED OR BROWSED IN THIS ERA OF LAPTOP WHY WOULD A PERSON BROWSE INTERNET THE WHOLE DAY FOR 600 RS .KINDLY REVERT THE SAME AND REGISTER A COMPLAINT AS I HAD REQUESTED TO DO SO IS NOT DONE TILL NOW TATA DOCOMO.ALSO PREVIOUSLY I HAD COMPLAINED REGARDING VAS WHICH WAS GENEROUSLY ACTIVATED IN MY PARENTS HANDSET WHO DONT EVEN BROWSE,SMS TOO IT WAS BLAMED THAT THEY SENT AN SMS FOR WHICH RAMYA PACK WAS ACTIVATED WHAT WAS THE PACK ,TODAY RAMYA DID THIS ,SHE WENT HERE,SHE SIGNED THERE,SHE WAS WITH THIS DIRECTOR ALL CRAP FOR WHICH YOU HAVE NOT REVERTED MY MONEY LET IT BE 1 RE IT IS PRECIOUS FOR WHICH I TOLD DND.NOW I LEAVE IT TO TATA DOCOMO ORELSE I WILL SURELY LOOK ALTERNATIVES .PROVIDE THE PROOFS TO MY MAILID,PROVIDE THE WEBSITES I BROWSED TOO

I had been using the "Tata Photon plus" since Sep 2010 satisfactorily. My plan was Rs 650 for 5GB against a usual plan of Rs 950 for 6GB.
Below is a sequence of events which has led to undue inactivation of my connection.

- On April 1, 2013 I requested for Rs 950 for 10 GB. I was told that it was not possible. As my usage has increased but I could not afford such a costly plan so I requested to close the connection.

- I was contacted by Tata Photon tean and was offered Rs 950 for 10 GB. But unfortunately the plan did not get activated.

- When I contacted your team for enquiring, they refused that any such discussion had happened. I was told a completely different story of a waiver of Rs 400 which was not that was offered previously. As this was not that I desired so I refused and again asked to close the connection.

- I was again contacted by Mr Sanjotra Singh who offered me Rs 1000 for 11GB plus a Rs 400 waiver for coming month. Unfortunately again a different plan was activated on my connection which was not as offered to me. On contacting the team, it was again refused that any such communication happened. So I again refused and my connection was closed.

- Then a person from marketing team (with contcat number [protected]) contacted me and again offred me Rs 950 for 11 GB and assured that plan will be activated by evening which never happened.

- My connection was again deactivated.

I was completely shocked that how such a reputed company with brand name of Tata cheated me repeatedly and refused to accept what was offered to me on phone despite the fact that all the communications are recorded. So it can be easily verified what was discussed and offered and what not.

It is completely unacceptable that a loyal customer of so may years is treated so badly. I was told offered something else and activated something else again and again and again.

I you are unable to provide a particular plan or service then why you harrass the customer so much and what is the use o[censored]nnecessarily wasting so much of time of ypur customers.

Either do it or do not do it. Thats it. Why you try to cheat the loyal customers with bogus offerings that you can't provide.
The final outcome is that now I want my same plan that was existing to be activated, I am told that It can only be activated after 2 months.

This is completely horrible. Where was I at fault in this whole story for which I am punished.

I request you to please reactivate my connection at the earliest.

Thanks
Dhirendra Pratap Singh
TATA PHOTON No- [protected]
Mobile No[protected]

i lost my old Sim card then applied for a new one with the same number with all the proper documents copy of FIR.
the said that "it will be activated within 30 minutes"
its 2.5 days now, and still they are saying it will activated soon!
i applied for the new Sim at tata docomo brand store!!
please activate it as soon as possible really facing a lot of difficulties!!
very disappointed with the service!
PHONE NUMBER: [protected]

hi sir this is srikanth gajula i lost my docomo sim numbered [protected] 5months back i trying to block it call many times customercare its says its not your address, i using this for 2years each every call and transaction with my side only but how this is solved, the loss number is used by someone its creates problems for me any time who is responsible for those issues so clear my problem and block my tatadocomo number immeadiatly

Greeting!
Hi I am using this connection from last 2 year [protected], [protected] .Till now I haven’t face any problem. It was going good. This month I have been charges in my bill for dialing the 54321 no. Please check I haven’t dialed any No. how can anybody charge. Without dialing the no. Even I had called to customer care on 03-may-2013. Conversation was with “ Gurvinder “ executive. He had given me the assurance that this charges will be get waived off.
Please check in to the matter

Hi,

I have done a special recharge of Rs.129 on 7th Jan 2013. Its a special tariff for 1/2 paise for all local & STD for 180 days (6 months) Seems that the same special voucher's validity reduced to 90 days some time recently. I agree. But, during my recharge (Jan 2013) I got a message saying, for next 6 months this special tariff will be valid. But, now just in 4 months(6th May 2013), the special tariff got end.

So I want to extend my special tariff period for the remaining 2 months, till 6th July 2013. Also, I have made some calls till now, with the normal tariff of 1.3paise/ second. So even that should be calculated as 1/2paise/ second and the excess amount should be refunded.

Or else the 2 months special tariff to be done for the next 2 months, from the date of activation.

I have alraedy complaint about the same issure here - http://www.consumercomplaints.in/complaints/tata-docomo-tata-docomo-129-special-...⇄

My DOCOMO no:[protected]
Alt no: [protected]
Email ID: [protected]@gmail.com

I have purchased TATA Photon Data card in Madurai on 23.04.2013 and it was activated on 24.04.2013, for Activation I have given two government proof (Passport & Voter ID) for address verification and photos.

The charges of Rs.1300 have been taken from me for the device around Rs.700 and first month subscription Rs.600.

The service got disconnected while inquiring customer care they were saying address is not correct and they were saying door is locked. They have been keep saying last seven days the problem will be solved on daily basis and made me to reach the saturation point of frustration.

I really do not understand, I have been in the house more than 15 years, it is in main city, since my childhood all my school. college, employment correspondences have come to that house.

Actually I stay in delhi, I bought this card for my wife in Tamilnadu to have a video chat. In my address my mother is staying alone. even if we assume my mother is not avilable when the person reaching my house, he could have verified with my neibhours or he could have called my no - [protected] is already registered with them.

After one week harrasment, now they were again saying, the address is wrong, you submit the documents once again, there is no meaning to submit the same documents which are already available with them. and how the government proof address could be wrong.

I really frustrated with them, i told them please take the card from me and return the money to me which they are denying now. the payment will not be paid.

It is requested to the concern to take the appropriate action against TATA photon for the non service to the customers.

I am using mobile no [protected].i got Internet rechargeof 95 rupees on 12/5. 2013 at 12 noon. b bentham little balls view quest matureut when I was surfing internet i was charged from main balance even surfing site like google. When complaint was made to customer care thry assured to refund within 48 hrs.however no refund was done in the given period.when againt cmplaint was made they refused to refund and told there was no complaint there.kindly take necessary action

SirMadam, i had activated a message pack of RS. 53 for my mobile no.([protected]) on 22nd April 2013 according to which they had to provide 900 messages for validity of 60 days but, SirMadam, they deactivated my plan yesterday night saying that i used my 900 messages in this month only whereas i'm fully confident that i haven't used over 450 messages. SirMadam, most of the time they even activate some random plans without my permission and give irrelevant reasons for the same. I hope you can help me in this case. Your's faithfully Yogeshwar Jambotkar.