Tata DoCoMo Complaints & Reviews

I reside at Indore (M.P). A SIM from Tata Docomo, was purchased by Nilima, my family member.
SIM number is [protected] . Tata Docomo is involved in unfair trade practice.
Tata Docomo has fraudulently deducted balance of Rs.50/ on 30/04/2013. When I talked to Customer care executive, I was given false assurance that deducted amount would be reverted very soon.

Till now, this fraudulently deducted amount has not been reverted. Tata Docomo only gives false assurances but does not act on that. My case confirms this fact.

Dear sir,
My Tata Docomo Number is [protected]. I am using this number from a long time but from past few weeks i am getting call from my own number as +[protected] .It was some computerized call which disconnects automatically after week seconds it tell few 4 digit number.Please stop these types of call.
Kanha Agarwal
email-kanha.[protected]@gmail.com

my no.[protected]this was post payed connection.i have settled all payment and deactivated the connection again one more bill came i went to store then they said that to pay that one too,now again i recived a bill of Rs28.8..i terminated my connection long back.there is no need for this charge . and they are charging demorage for not paying every month doubles up amount.kindly take care.and there is no way to communicate to ur company all the number given to conatct is fake .
savio goodness
[protected]
thanks

I am using tata docomo services. My credit limit is 1500 rs and I got the bill of 3448 rs. This is highly surprising. If my credit limit was set to 1500 rs it means I am agreeing to pay only 1500 rs and not afford to exceed amount more than that. And generally if one crosses the credit limit, automatically incoming and outgoing is barred. This process is with all service providers and also with tata docomo. But in my case I am charged 3448 rs which is more than double of credit limit.If I had crossed my credit limit, my calls would have been barred, but in my case I am allowed to make the calls and how without any information my credit limit is exceeded and why am I suppose to pay such a huge bill. I am using tata’s service considering tata’s companies follow ethics and people oriented and not to cheat people. I am ready to pay only 1500 rs which is my credit limit. Please help me to get justice. I am not ready to pay 3448 which is cheating and customer exploitation. I am not paying the bill of 2624 which is more than double of my credit limit and without any information provided to me. I have made the complaint at customer care and the complaint number is[protected] please help me to get justice thanks –Sajid +91 [protected]

I have recharge for net connection but i am suffering from troubleshooting about net connection.
I am complain 2 times in customer care but no response from them.
So i do this step for complaining in your office.
I waited for your positive response.

Hi Docomo, I activated 24rs data pack .It's a 7days data pack auto renewal ;But its getting renew on 3days once....I called Customers care .They replied to call 155223 and they itself cut the call..when I dial 155223 it's saying no services activated ....
I THINK DOCOMO USES THIS DATA PACK TO CHEAT CUSTOMERS .


My docomo no is [protected].

please unregister that 24rs auto renewal data pack ...

1 . A/c No.[protected] DoCoMo no[protected]mbps fup plan 256 10 GB @699
2. A/c No.[protected] DoCoMo no.[protected] new centrex 200 plan
PLEASE stop billing by Surrendering of THE CONNECTION DUE TO WITHDRAWN MY SERVICE WITTHOUT BILLing information and non receiving of bill and TELEPHONIC INFORMATION,

DUE TO ABOVE REASON I HAVE SUFFERD MORE TROUBLE

Thanks
Madhu Kant Kumar...

Whenever I recharge my mobile, certain services are getting activated without my intense.

I am being informed to customer care people to de-activate such all services, still there is no action from customer care people.

Recently yesterday I had recharged with Rs. 200 /- (Transaction ID: MCIT[protected]) and EndOftheDay it has been deducted Rs. 30 /- with reference ID: 18108206

When I called to customer care person Balu on 29-Apr, he has promised amount will be refunded in 4 hrs.

Even I called to Customer care person 30-Apr – Naveen he also mentioned will be refunded y EOD. But I did not get till 30-Apr EOD.

Now my call is not getting connected to Customer Care

Myself Dr. Shrenik ostwal. My tata docomo mobile number is [protected]. I recharged with Rs.28 on my number on 28th april 2013. I should get a 600 MB gprs balance. It is shown to me but my gprs service is been deactivated from the company. I complained about it. They replied that my complaint is taken but i didnt received any complaint number message. I tried to contact with customer care but my call is not allowed to connect. Still I didn't get any reply. Please have a Look in this matter.
Thank you.

Guys plz don’t ever take the fake unlimited plans of docomo which they claim is unlimited but in reality its not.

I’m a docomo user from last 4yrs recently y from last 5 0 6 months i was using the so called unlimited plans of docomo, 5 to 6 months back i got a call from doco customer care and they offered me the 899 unlimited pack, the very same month i got a bill for 1700rs which i got shock and when i inquired they were kind enough (atleast thats what i thought back then) to discount the money back. the next month also i got the same bill but when i inquired they were ready with an answer that time that it was data usage to my shock i was using Nokia x2 basic mobile hell that mobile doesn’t have 3g facility only , they forced to me pay but after that month i got two months proper bill and one fine day that’s approx 30 - 45 days back again i got a call from customer care for 1299 plan, i was little reluctant to take it as i had a bad exp before, the executive came up with a very attractive detail like all local/national calls and sms to any network, roaming on parent network, and 3g data is unlimited which convinced me that this time these guys cant make any false billing (atleast thats what i thought back then) and went for it guys u don’t believe it i got 3900 rs bill for the same month, i got shocked and when i inquired about that they said it was for data usage, roaming and for sms. i really don’t know what to do.

The best part is when I’m talking to the customer care guy he was keep repeating one and only thing like

Me : i want to know y it happen
Customer guy : i cant make adjustment
Me : plz tell me why charged for sms
Customer guy : i cant make adjustment
Me : plz tell me why charged for data
Customer guy : i cant make adjustment
Me : plz tell me why charged for roaming
Customer guy : i cant make adjustment
Me : can you clearly see the billing detail once
Customer guy : i cant make adjustment
Me : can you connect me to the executive who gave this pack
Customer guy : i cant make adjustment
Me : then y are you calling me from the customer care dept
Customer guy : i cant make adjustment
Me : what ???? and call got disconnected.

Now i really don’t know what to do, now i have a bill of 4100 rs, im just one person using the mobile even if i have used prepaid i would have not spent any money at all more than 1000rs

plz guys some one help me to reach the right guys to put an end to it, when i just goggled to see about this then only i came to that like me so many have been hurt and been cheated by docomo

so guys plz don’t take any unlimited packs like 899, 1299 plan is also fake, got 3900 rs bill even though calls, sms, roaming, and 3g data is unlimited which they claim. plz don’t get cheat like me again... plz write me at [protected]@yahoo.com to know more

i'm using tata docomo net services since too many times, i already complain to tata abt net disconnect 10 or more times, it always says it will be solved...solved....bt it happens never...
my net is always disconnect after 30 min, and nt connect in 1st attemt either in 2nd also, i have to wait 10min for connect.....really u provide very bad service tata docomo.

sir,
I have activated RC250 on 25April (at 2:21 pm approx)on my number [protected].
on this day the net is superb,but next day I got a text "3G plan is deactivated"on 27 april, and I
also lost getting data of RC250 plan.
Now, whenever I connect using TATA.DOCOMO.INTERNETHVC , I get
connected, but there is no data being received.
i called docomo care every day till now,
they told me that there is problem in some number regarding 250 plan.
i m fed up by calling docomo care,
they all have there different rply for my complain.
now on 29 april,i changed my access point,
TATA.DOCOMO.INTERNET ,
and i m surprice bcs net is connected,
but for this i have charged 12 rs .
i again called docomo care but all is vain.
i think docomo cheats its custmer by changed access point.
In last 5 month every time i recharged 250 plan,
and there is a balance deduction issue and i have to waist my time by calling docomo care which all takes it as a fun of there daily routine even there senior officer also,
i m very fed up by docomo service,
and port my number,
after the expiration of the net pack,which is not connected through net.

so please sir take an action rrgarding my cimplain,
and credit my balance again,
and solve the problem of internet also as soon as possible,
becaus my 4day out off 28days gone waist .

I had applied for a Rs 99 recharge from Docomo website, where, I was promised to get the call rate of 1.2 p/ 2 seconds. However, after few days, I happened to notice that my call rates had remained unchanged. After having brought this to the notice of the network provider, I was assured of action by 29th April, which is today.

I finally did get a call from Docomo, today, and I was eagerly hoping to find a solution to my problem, as my
call rates were unchanged despite having applied for the change, as per their scheme, on their website. But much to my dismay, I was told that another scheme was already activated in my account, without my permission or knowledge, and hence my call rates remained unchanged. When i tried to put forward my case of why a different scheme is activated in my account, I was simply overpowered by an over insistent employee of Docomo, who kept telling me to listen to him without even giving me a chance
to inquire about my own account details.

Having endured such a rude conversation, I was told that the previous scheme which was active, would be deactivated from my account, and that finally, after 2 weeks, I will be getting what was promised. And yet again, after making a call, I see that my call rates remain unchanged yet again.

After having again complained to the network, they now reverted back saying that the call rates would remain unchanged as there is another scheme activated in my account. This after, an employee of Docomo had assured me that the other unwanted scheme would be deactivated from my account.

I am not getting what was promised in the website, I am not getting what was promised by the employee of Docomo.

Is this really what I am to expect from the "Customer Service Team"? That I will have to listen to that person, and be obliged with the fact that actually someone is giving me what I was promised half way through the stipulated period of the scheme? OR should be obliged with the fact that I am still experiencing the same problem that I have been complaining to the network endlessly week in week out?


I am simply disgusted and ashamed to be part of such a pathetic network, that fails to deliver the basic minimum to its customers.

Dear Sirs,
The under mentioned is the up dated info' from a Letter sent to Appellate Authority (Not Responded, but Reply as usual came from earlier Mail):

This has further reference to the mails resting with you and the discussion someone have had with me at around 11:00 hrs. today from +[protected] ; It is very sad that `although he had shown his inability to read data of 13th Apr 2013 from his record, but that he had confirmed the data usage of 999 MBs, starting at 21:01 hrs. on 12th Apr 2013, besides advising me to take up with you as the Appellate Authority:

He had shown his ability to reverse the MBs now but that could be done at the next billing, to which I had contested since the `illegal merger of 999MBs in the current cycle would lower the Speed prematurely';

It was also understood by him that the Complaint was not RESOLVED, but he sent me a SMS `On resolving"-THIS IS NOT ACCEPTABLE;

I am sure that as a Good Public Dealing Officer of a Service Dept. you would resolve the matter to avoid further harassment & the inconvenience to an old customer;

I am reproducing the text of my Complaint as Under (For your Ready Reference)-Regards-VIRINDER Dewan

" Dear Sir,
I have been using the subject No. with 5 GB plan;

In the charged data on Internet use carried to 13th April is annoying, disturbing, unfair & unjust as follows:
Billing Cycle is 13th to 12th of a month, but the speed had been reduced before 12th Apr 2013, but I was amazed to see the Data used on 12th Apr (At Slower Speed), carried forward (ILLEGALLY)to 13th Apr 2013(Around 999 MBs);

Pl. look into the above illegality and reverse the Data immediately to straighten the things Rightfully;"

Hello, I had a 2G data plan, which was going to expire on 29 April 2013. But, Because I have used all data(3 GB), I have activated another plan RC250 on 27 April (at 6 pm approx).
After 1 hour of recharging RC250, I got text "2G plan is deactivated", and I also lost getting data of RC250 plan.

Now, whenever I connect using TATA.DOCOMO.INTERNETHVC , I get connected, but there is no data being received.

My complaint is already registered as PSMR12068073 at their website via chat support, But no solution is occurred till now.

I'm pranav harihar sharma, a media professional from gurgaon. I was holding a tata photon number-[protected], which is now disconnected on my request.

This is the reason why i requested for the disconnection-

1.on jan 12 2013 i requested at tata photon customer care to activate a particular ( ARP 3 GB [protected]@7650) on my number. (Request no:[protected]
It was told to me that the request will be resolved before jan. 14 2013.

2. on jan 13 2013 at 5:30 pm i got a mail confirming that the requested plan is activated.
3.when i checked my account online on jan. 14 2013 i found that the wrong plan is been activated on my number. Rather than an unlimited plan a limited plan was activated.
4. i immediately called customer care and registered a complaint. ( complaint number:[protected]. It was told to me that a resolution will be done latest by jan. 15 2013.
5. On jan 15 2013 at 8:07 pm i got a mail from tata photon citing that 'we are unable to process the request, but it will be resolved soon'. no time line given for resolution.
6. Apart from it my tata photon was barred on jan 13 2013 ( as the billing cycle starts from 13 every month and because of the customer care goo[censored]p of activation of wrong plan no bill was generated. so i was punished for tata photons fault.
7. on jan 16 at 6:23 pm i got an sms from tata photon mentioning that i've crossed the usage limit and need to pay Rs. 8596 immediately for uninterrupted services. ( at this point of time my services were already barred and the amount which i m told to pay was for the wrong plan activation)
8. on jan 17 2013 ( late by 4 days) i was send a bill ( of Rs. 8596) too.
9. on jan 16 2013 i got another sms from tata photon that my complaint number:[protected] exceeded the closure timelines and will be resolved shortly. ( this is when the bill was already generated, my services are barred and im told to pay for the plan which i never requested.
10.Frustrated by these events and as iwasnt been able to access the internet from jan. 13 2013 to jan 18 2013 i suffered some Rs. 2 lakhs loss. because of all these i requested for a disconnection.
11. on jan 18 2013 i requested for a disconnection. request number:[protected]
12. on jan 25 2013 i received an sms tht at my jan. 2013 bill is delivered to my address. This is when i wasnt able to acess any internet in jan. and also raised a disconnection request.
13. on feb 1 2013 i got a mail and an sms citing that my jan bill for Rs. 8596 is overdue and need to be paid immediately.
14. on feb 3 2013 i got an sms and a mail that my disconnection request number:[protected] is resolved. That means the CONNECTION IS NOW DISCONNECTED.
15.Soon after it i started getting calls for different tata photon customer care executives asking me to pay the bill of Rs. 8596. Now its just insane!! im asked to pay and ADVANCED RENTAL PLAN AMOUNT OF RS 8596 FOR THE YEAR 2013-14, WHEREAS MY CONNECTION IS ALREADY DISCONTINUED.
But still i tried explaining this to the customer care executives without losing my patience. But i keep getting calls for payment.
16. Now on feb 16 2013 i was SHOCKED!!. A new bill was generated for the month of feb. 2013 amounting to Rs. 17,192. This is immediately followed by a customer care executive to pay that RIDICULOUS AMOUNT.

Till date i keep getting calls to pay the amount and the callers are not ready to listen anything. No senior guy has called me yet. Now they have even started threatening me. I complained to TRAI and even kapil sibbal but no action has been taken so far.

Hi Tatadocomo,

I am Maheswararao and My number is [protected]

Recently, my number has been activated with "fact-to-fact " service without my notice due to flash message results Rs 30/- deducted from my balance.So here i am requsting u to re credit the money that i have lost.

Please stop sending the unwanted Flash SMS which are indeed frustrating me. Flash messages are getting activated unnoticingly While i am doing messages or chatting with mobile
Kindly return me my balance deducted. Sorry to say but a very bad way to extract money


i request you to stop sending me flash messages, company calls and company messages.

plz do the needful

Thanks in advance

Team,

Now I want to explain the whole thing which make my week PATHETIC. I had facing an issue with your TATA Photon+ device ([protected]) registered on my wife name Amruta. Previously when I was called your call center, your employee gone through me few settings which does not make any changes in my device speed. Downloading speed was 0.65 and Uploading was 0.79

Now today I am completely frustrated and decided to log an complaint regarding my speed issue so I called up on your toll free number[protected] where one of your executive answered my call. He again asked me lots of questions and put me on HOLD for more than 10 min. I was expecting my complaint to be locked however my call was disconnected I don't know WHY?

I again called back where another executive answered my call name "Mamta". When I was ask her to lock a complaint that I had already gone through all the troubleshooting, she directly started bluffing that they have network issues in my area so that she cannot forward my complaint ??????.
She was behaving like she was doing a favour on me by helping me. when I asked to give me my complain ID she was again avoiding and informed me that they could not log my complaint because If it is get logged no one can TAKE ACTION ON IT ?? What the hell is this?

I asked to speak with the Senior person but again she started giving excuses me that If you want to talk to Senior person please call after 10 O'Clock ????


Now I want to uunderstand here few Things-->

1. Is You guys are thinking that we have so much time to call this bull service center again and again?
2. Does Tata Indicom understand the criticality, of Time & also the usage of data card?
3. Have I made a mistake taking up Tata Indicom data card ?
4. If my area is having some technical of network issue why my device showing me full signal strength? why it was not informed to me if I am paying for this service?
5. I called thrice where 2 time My call got disconnected I want the reason why My is disconnected from executive.
6. Why my call is not transferred to Senior person?

By god bless I have all the recording of these calls. This is very clear now and I am informing to you guys also that, till the time my issue is not get resolved will not going to pay TATA Photon Bill and if my connection is De-active I will sue you guys. Last time also I had faced so many issues with wrong billing. This time will not ignore this. I need apologies letter and call back from TATA. Trust me you guys are destroying Image of TATA.



--
Thanks & Regards,
Dheeraj Soni
[protected]

Dear Sir / Madam,

I am Sagar Paulkar applied for the Tata dokomo service by porting from post paid to prepaid service. My service has been changed from post paid to prepaid but still not get any balance for which i paid 250 Rs (First Recharge) to docomo office, kalyni nagar, Pune where in i requested receipt but they didn't provide me the same.

For the same, i called to customer care 121 at 2:45 pm on 29 Apr 2013. Call was directed to female person, she told to me to contact the office personally which is not possible for 15 days now as i came to my home town.

I have requested for the number so that i can contact to them but she didn't help me for the same even though she didn't give me complaint web address.


My number details -
My name: Sagar Paulkar
My number: [protected] (Tata Docomo)

Kindly look into the matter and do the need full.

I had recieved call on my TATA DOCOMO number [protected] for the company itself regarding wining lucky customer and assuring me to give free caller tune for 1 month , no charges. But when the service got activated next day i was charged Rs.50 for 2 months.
I called their customer care regarding this problem but they said that the service was not free and they wont refund my money.
Please help me regarding this problem. And im quite sure that the call i recieved was for TATA DOCOMO.