Tata DoCoMo Complaints & Reviews

I had recieved call on my TATA DOCOMO number [protected] for the company itself regarding wining lucky customer and assuring me to give free caller tune for 1 month , no charges. But when the service got activated next day i was charged Rs.50 for 2 months.
I called their customer care regarding this problem but they said that the service was not free and they wont refund my money.
Please help me regarding this problem. And im quite sure that the call i recieved was for TATA DOCOMO.

Tata Photon+ number: [protected]
With respect to above mentioned number recharged through e retailer Suvidhaa.com for INR 255.00 on 24th April, after checking from tatadocomo.com which mentions the recharge as 1GB for 30days (Transac. id: [protected]), attached screenshot for your reference you can also check from your website as on today 25/4/13 it mentions same.

Got confirmation for 1GB for 15 days, when complained at call centre the madam refused to take complaint, finally got complaint registered at marol Andheri East company store when i went with all the documents, (service request no. PRRG[protected].

25th April
Instead of receiving the call received sms & email mentioning issue has been resolved without speaking, again when called up at call centre am informed "we tried but couldnt get through to you so it has been resolved" how & what is not mentioned.

The call centre executives are not ready to listen theres problem on website and misleading the customers, instead they keep on harping we know it & we dont want to see it.

So this time complained thru email on [protected]@tatadocomo.com, this time service number PRRG12825516

27th April
Again received call today on 27th April, as usual the complaint is closed without issues being resolved.
Don't understand the company's policy, think just want to close the complaint solved or not is irrelevant. They just keep on saying we are sorry and other apologies but without solving the issue is closed.

Have the screen shot on pdf format which is not uploading on the forum.

Thanks,
Aniruddha

I have seen many people are raising complaints against Tata Docomo that their new SIM has been deactived within months of getting new connection.

This was happened to me too. I am raising 2 simple questions to Tata Docomo through their call center people, email, email to appallatte authority, but no one dares to respond to these 2 questions.

My questions are :

(1) Do they allowed to ACTIVATE a new SIM card without getting documents from the consumer?

(2) How can they deactivate a SIM card after 2 or 3 months of activation on the basis of non-receipt of SIM cards?

Any comments?

AS OF MY PHOTON NO [protected]. Last months my photon bill send me 1340.I regstrd co to customer care for detailed of bill they tell to me send wdn three days till to day dont send this.after every call to customer care no.cant reply properly & hold line abt 10 to 15 minutes.
Date 26 th april call 4 times to c care.1st talk with shishti 14 mnts,2 nd talk wd aditya 11.35 mnts,3rd talk wd mamta 10.40 mnts,4 th talk surprisly wd again shishti 9.24 mnts but there is no result.

Rohan Bhokre

i recharged my no [protected] with 250 rs... after calling to custmercare... and the told me that this recharge will woke proper in your pc
(222 talktime ,3G FREE(1GB) + Unlimited 2G for 30 days)..but after recharging it... i m not able to use inernet ...i call to custmercare .... but no proper answer from there...
help me ..

Iam tata photon user !

My Plan was 2GB Data for Rs.450

on april 22, my bill is appeared to be Rs.1400

When i asked the customer care employee about this,they said that i used 4GB Extra ..

But i didnt
i wasnt even using it


So please, i want you to look after my bill
Because i wont not able to pay Rs 1400 which i didnt used..

My Photon no. [protected]

Dear sir,

I have used Tata Docomo (earlier Tata Indicom) basic telephone service and internet during my stay in Hyderabad from a period of[protected]. My account no[protected], address where the connection installed was Begumpet.

While leaving Hyderabad I personally went to the service centre (which is near Begumpet) and settled all the dues and handed over the phone set to them. I also got no dues receipt from them.

Now, I have got email from Tata Docomo dated 15th March 2013, stating legal will be taken against me for non payment of outstanding bills against this account. Final settlement was to be done by 26th March 2013.

What I am not able to understand is -
1. How come suddenly I am getting legal notice from Tata after 5 years
2. When I have paid all the dues why I am being harassed. ( Below is the email from tata customer service indicating no dues in my account)



From: [protected]@tatacommunications.com
To: [protected]@hotmail.com
Subject: FW: Tata Indicom Broadband Payment Reminder
Date: Wed, 25 Feb 2009 17:01:06 +0530


Dear Mr. Achint,

We regret for the inconvenience caused to you.

We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their satisfaction.

We would like to inform you that your account [protected]@vsnl.net has been terminated on 04-Feb-2009 as per your request and there is no outstanding amount in your account. We would like to inform you that please ignore such mails as they are computer generated. We request you to revert to us if you are getting these mails repeatedly, so that we could forward your request to the concerned team to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Sandhya,
Customer Service,
TATA Communications Internet Services Ltd
From: achint priya [mailto:[protected]@hotmail.com]
Sent: Tuesday, February 24, 2009 5:07 PM
To: Tata indicom broadband
Subject: RE: Tata Indicom Broadband Payment Reminder

Thanks for you mail.

I am repeatedly getting payment reminders and old bill copies in my mail.

Could you please check your system and permanently delete information such as my e-mail ID and phone number?

Let me know if you have any issues.






Please help me on this.

I Have enclosed the trail mail with all the follow up with Tata Docomo but no solution to my problem is yet provide.
In sort i have purchased a Tata Docomo 3G doggle which is not providing network coverage at my residence and trying my best to get the problem resolved but Tata Docomo is not provide a solution for the same nor are they taking the device back and refunding my money back.

Message from Tata Docomo:
Dear Mr. Mahesh,

We refer to your email dated 12th Apr 2013 regarding connectivity related issue for your Photon number [protected].

We regret for the inconvenience caused to you.

As per our telephonic conversation on [protected] , we would like to inform you that as per resolution from concern depertment, you are geeting slow speed as you are in weak indoor coverege area and no new site planned in current phase for same.

Thank You for surfing with Photon.

Warm Regards,
Ratneswar Banerjee
Photon Care Team

Now Check Anytime – Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more

Just connect Photon device and go to http://tata.yahoo.com

Yahoo! home page will open in a blink.

Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.

Add it to your favorites & access this information whenever you connect through Photon.

Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free)



-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:33:24.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>,"appellate.[protected]@tatadocomo.com&qu...⇄ <appellate.[protected]@tatadocomo.com>
Cc: null
Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear All,

I am yet awaiting for the resolution for my problem, i think i need to go to higher authorities to get my problem resolved you people can't get it done.

Regards.

Mahesh. K



>________________________________
> From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
>To: [protected]@yahoo.co.in
>Sent: Tuesday, 2 April 2013 11:45 AM
>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>
>
>Dear Mr. Kotian,
>
>We refer to your email dated 28th March 2013 regarding speed related issue and alternate number updation request for your Docomo number [protected].
>
>We would like to inform you that we already have forwarded your concern to our respective department and will provide you the resolution very shortly.
>
>Also note that we have updated your given alternate number '[protected]' for further correspondence.
>
>We thank you for your patience.
>
>
>Warm Regards,
>Shyamsundar Saha.
>
>Photon Care Team
>
>Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more
>
>Just connect Photon device and go to http://tata.yahoo.com/
>
>Yahoo! home page will open in a blink.
>
>Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
>
>Add it to your favorites & access this information whenever you connect through Photon.
>
>Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free)
>
>
>-----Original Message-----
>From: [protected]@yahoo.co.in
>Sent: [protected]:07:04.0
>To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
>Cc: null
>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>[Note: Please don't change the subject for internal tracking purpose and immediate action.
>_____________________________
>
>
>Dear Ms. Asha,
>
> Appericate your kind response, can you please provide me with a timeline.
>
> In-case you or any one for your team would like to contact me please dial on the below mentioned number.
>
>Regards.
>Mahesh Kotian.
>[protected].
>
>
>
>>________________________________
>> From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
>>To: [protected]@yahoo.co.in
>>Sent: Thursday, 28 March 2013 4:46 PM
>>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>>
>>Dear Mr. Mahesh,
>>
>>We refer to your email dated 25th Mar 2013 regarding query on complaint status for your 3G number [protected].
>>
>>We regret for the inconvenience caused to you.
>>
>>We would like to inform you that the issue has been forwarded to our Photon experts, hence request you to kindly cooperate with us.
>>
>>Thank You for surfing with Photon.
>>
>>Warm Regards,
>>Asha Lata Mistry.
>>Photon Care Team
>>
>>Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more
>>
>>Just connect Photon device and go to http://tata.yahoo.com/
>>
>>Yahoo! home page will open in a blink.
>>
>>Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
>>
>>Add it to your favorites & access this information whenever you connect through Photon.
>>
>>Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free)
>>
>>
>>
>>-----Original Message-----
>>From: [protected]@yahoo.co.in
>>Sent: [protected]:07:36.0
>>To : appellate rom GSM <appellate.[protected]@tatadocomo.com>,"listen.[protected]@tatadocomo...⇄ <listen.[protected]@tatadocomo.com>
>>Cc: null
>>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>>[Note: Please don't change the subject for internal tracking purpose and immediate action.
>>_____________________________
>>
>>
>>Hi, one of your site techincian had visited my location and found there is no ntwork, so he replied its a call which would be taken from network team now, i am awaiting from past 3 days now but there is no response. I have said you prior also please change my devise to Photon Plus as it as network at my location or refund me my money back, if you cant resolve my problem soon. Regards.Mahesh. K
>>[protected].
>>
>>
>>>________________________________
>>> From: appellate rom GSM <appellate.[protected]@tatadocomo.com>
>>>To: mahesh kotian <[protected]@yahoo.co.in>
>>>Sent: Thursday, 21 March 2013 3:16 PM
>>>Subject: RE: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)
>>>
>>>
>>>Dear Sir
>>>
>>>Greetings from TATA DOCOMO!
>>>
>>>With reference to your mail below, regarding Speed issue.
>>>
>>>We have acknowledge your concern and will get back to you.
>>>
>>>For any query in future, you can please do write us on our customer service email id : listen.[protected]@tatadocomo.com
>>>
>>>Warm Regards,
>>>Appellate Authority Desk
>>>
>>>From:mahesh kotian [mailto:[protected]@yahoo.co.in]
>>>Sent: Thursday, March 21, 2013 1:14 AM
>>>To: appellate rom GSM
>>>Cc: Mahesh Kotian
>>>Subject: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)
>>>
>>>
>>>Dear Mr. Sujit Savargaokar,
>>>
>>>
>>>My relationship no.[protected], Complain No.[protected] I am continuously facing problem with network with Tata Docomo 3G dongle from the very first day of purchase and I am now completely fed-up on continuously following up and complaining the same to your call centre ([protected]) again and again.
>>>I had complained for the network issue few days back and it was promised to me that it would be resolved by 19thMarch 2013, and as usual I knew it won¿t be resolved but still I waited with some hope that it would be done this time, but no use. I had a call from your technician on 16thMarch at 3:30pm where he wanted me to come back to home so that he can close the complain, but I informed him that I am at work couldn¿t come down know, requested him to call me back on next day so that I can let know about the time he could visit, but he didn¿t call, later I got a call on 18thMarch at 7:32 pm he again wanted to visit my residence at the same time wherein I informed him that am at my office I asked him if he wants to visit he can come by 8:00 pm as it was fine with me, he reply no it¿s too late my shift is completed now, so I asked him to come down on the next day at 11:00 am which was 19thMarch, wherein he didn¿t came. Yesterday morning
>>(20thMarch) I called him at 11:46 am asked whether he could visit my residence to check the problem and get the problem resolved, he said he would come down by 1:00 pm I waited for him till 1:30 pm and dial him at 1:35 to check by when he would reach, but he replied and said I won¿t be able come as I am at office and couldn¿t come.
>>>I called your call centre once again to inform them my problem is not resolved yet as per the timeline promise, wherein they reply stating that the technician as closed the complaining stating that I was not reachable/didn¿t answer call, please let me know if I didn¿t answer his call then how can I get his number and asking him to come and get the problem resolve. When I asked your executive at call centre that my problem is not resolved ask him to visit back, they replied that I again need to raise the complain for the same I said if my problem is not resolved and still closed without even consulting me why? Should I complain again she replied it¿s our process, when I asked her to divert the call to the senior so that he can assist me getting the problem resolved, she started making some or the other reason, I still requested her that would like to speak to the senior, she kept me on hold for 15 min and disconnected the call, three times I called
>>at your CC and asked to divert the call to senior I was just kept on hold for 15-20 min and later the call was disconnected.
>>>I was left with no other option to visit the corporate office to so that my problem could be resolved I called your bund garden office, beside Inox theater that asked me to visit to Shivaji Nagar office near Sancheti Hospital, I went to the security desk and said him that I would like to meet the person incharge who take care of after sale service he arrogantly said visit to FC road branch, I informed him that I have checked and came here but they were not at all supportive. Had to put lot of effort so that they could have asked someone to speak to me they called a person and asked her to speak to me wherein she asked me to visit the FC road branch saying they would help me in resolving my problem, then I visited you FC road branch explained them the entire episode again, they again took the c complain. I don¿t know whether if my problem could be resolved but I asked the manager present to change my dongle from Proton 3G to Proton + as I get network
>>for proton + at my residencies, but he refused and said it¿s not possible. I asked them to take the dongle back and refund the money which I had paid for it and disconnect the line which they again refused to do. Replied refund won¿t be possible but if you want you can disconnect the line.
>>>Can you please let me know is the customer fools for you, after selling the product it¿s the complete headache for customer and you people don¿t even help the customer get the problem resolved. I have two options you can either take it as a request.
>>>1.Change the Tata Proton 3G to Tata Proton + (because you don¿t have a network for Tata Proton 3G over their).
>>>2.Take the dongle back and refund me my money back.
>>>It¿s my humble request. Hope I would get a positive solution and response for the same and I hope I don¿t need to go ahead raising my concerns.
>>>
>>>Regards.
>>>Mahesh Kotian.
>>>[protected].
>>>" If you have a strong commitment to your goals and dreams, if you wake up every day with a passion to do your job,everything is possible".
>>>
>>>This email is governed by the Disclaimer Terms of
>>Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer

Applied for Mobile number portability from Vodafone service provider to Tata Docomo on 6th April 2013. On 18th 2013 April Vodafone Service provider disconnected thee connection after approving Mobile number portability. But after this Tata Docomo service provider didn't connected their service. Complained to thee TATA DOCOMO through Mail only as their Customer care is always busy of not receiving calls.
Complained to thee Authority on 21st April 2013 Still they haven't solved thee problem. For which I am suffering a lot without having my regular number.

Docomo once again deduct Main Account balance though the Data Balance Available

Mobile No: [protected]
Docomo Prepaid
Name: Prof. Hemant N Gawade
Mobile: [protected] [protected]
Complaint regarding unfair Balance deduction of Rs.62.30 on 23/04/2013 at around 9.30am.

It has happened for third time now. Last time after complaint with Docomo & National Consumer forum my Rs 7.60 were refunded to my Account. That time I was having 5MB data left in my account, but still for data uses my main account Balance was deducted. So up till now Rs. 32, Rs. 8 & Rs.62 has been deducted by DoCoMo using same tricks.
On 23/04/2013 I checked my main Account Balance it was Rs.62.37 & data balance was around 12Mb. I started browsing internet. As having last bad experience, I have developed the habit of checking Data balance after every 3-5 minutes. Just for check I dialed *111*1# & it showed me 1.70MB balance left. I immediately disconnected the Net. Still it shows 1.70Mb data balance left on 24/04/2013. Validity of this pack is 26/04/2013. I recharged for Rs.150 now my balance is Rs.150.07 but still could not understand where the Rs.62.30 gone.
What was shocking my main Account Balance which was Rs.62.37 automatically became Rs. 0.07. And I don’t know even where, how & why my Rs.62.30 was deducted. Now these companies have to pay penalty of 2G, so companies are recovering it from customers by unfair balance deduction, starting unwanted services, charging for the non activated services. I contacted customer care on 198 immediately around 10am but service executive was unable to give details. After that I tried 198 about 30-35 times but could not connect to the executive. Even I tried to reach by[protected] & many other options but before I could connect to the executive, my phone was automatically got disconnected every time. I complained the same on 24/04/2013 where, a service executive placed me on hold for 20-23 minutes in morning & disconnected. I tried my level best to bring to the notice of company authorities as early as possible.
Unfortunately to get read off Idea & Uninor I changed my 2 connections to Docomo, but the experience is same here. I have already registered my complaint at National Consumer Helpline & reference no is 456309. Soon will be complaining it to nodal officers of Docomo if my Rs.62.30 is not refunded to my Account. I accept if my data balance had become 0 & after that I have browse the net, company has right to charge me 10paise for 10kb from main balance. But not at that time when I have 1.70Mb data balance left in my account. One very worst thing soon I will be mailing to TRAI, that all the companies do not sms or inform customer when data balance become zero or pack expires. They inform it second day, so that simply they can loot at 10paise at 10kb.
I request the company officers to immediately refund amount of Rs.62.30 to my account as like for same complaint about Rs.8 were credited after complaining. Very seriously thinking to shift to Airtel if same experience continues in future...

Sir,
I have done rate cutter for rs.35 i.e 1p/6 sec on net calls,but still i am charging at regular rates.I have called customer care more than 3 times and they said they will resolve within half hour it is nearly 6 days i am facing the problem.I told if the problems continues i will port my number they responded go ahead such a poor service and reply...

Sir,
I am using tata docomo GSM Number. My connection is postpaid. But now I want to get my connection prepaid. I visited no. of times to tata docomo store at Metro Plaza, Delhi Road, Meerut-250002.
They are not converting my no. Always says that please come after 2 days. Now they are saying come after one month. Also one of their employee Mr. Aman misbehaved.
Kindly do the needful on very urgent basis.


Regards
Gaurav Singhal

After fourth reminder the have given a threaten call ([protected]) that they will issue the notice for the same

Please help

Fourth Reminder

Dear Sir/ Madam

Please find the below mails which is self explanatory.

Regards
Surendra

From: Surendra Upadhyay [mailto:su.[protected]@gmail.com]
Sent: 19/04/2013 12:51
To: 'appellate.[protected]@tatadocomo.com'; '[protected]@tatadocomo.com.'
Cc: '[protected]@trai.gov.in'
Subject: FW: Photon+ welcome letter for Order No:[protected]

Third Reminder

Dear Sir/Madam

Till know no solution has been made from your side except disconnection of my said line on 16/04/2013 having reference number[protected].

The payment of Rs. 1900/- approx is still showing overdue in my account. My cancellation/disconnection mail was sent on 01/02/2013, on that time no amount was generated for the said connection.
My plan was 1 month free from starting the service.

Please help me out of this situation.

Regards
Surendra Upadhyay




From: Surendra Upadhyay [mailto:su.[protected]@gmail.com]
Sent: 09/04/2013 19:19
To: 'appellate.[protected]@tatadocomo.com'
Subject: FW: Photon+ welcome letter for Order No:[protected]

Dear Mr. Sanjay,

Please find the below mails which is self explanatory.

Reason for writing this letter to you as mention below.

1. Harassing from your outlet at Dalhousie without proper instruction. At last they send me to Park street Branch.
2. In Park Street branch they refer this case to you by given your email id.
3. I want to ask you that if service activation correspondence done by email by your side then below mail given by me on 01/02/2013 for de-activation of service and transfer the said postpaid connection to Prepaid Connection is still pending to execute.
4. They are going on generating bills for the month of March as well as April resulting the total of Rs. 1900 approx.

Sir, if my given mail was executed on time no bill should be Generated. Please look into this matter.
Your early action in this matter will be highly appreciated.

Regards
Surendra Upadhyay





From: Surendra Upadhyay [mailto:su.[protected]@gmail.com]
Sent: 01/02/2013 10:58
To: '[protected]@tatadocomo.com'
Subject: RE: Photon+ welcome letter for Order No:[protected]

Dear Sir/Madam

This is to request you to disconnect my Postpaid broadband service from 3rd February 2013 and transfer the same Number to Prepaid broadband service.

Regards
Surendra Upadhyay

From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: 06/01/2013 08:44
To: SU.[protected]@GMAIL.COM
Subject: Photon+ welcome letter for Order No:[protected]





Dear Mr SURENDRA UPADHYAY,
It gives us immense pleasure to welcome you as part of the ever growing TATA DOCOMO family. You would be happy to know that the trust you have reposed on us is shared by millions of customers across India. We assure you of our commitment to provide the best service to you.

Let us familiarize you with the Account details of your Tata Photon+:
Account Number [protected]
Billing Address 1/1/4C,BENI NANDAN STREET,.,KOLKATA,WB,700025
Alternate phone number (Day/Evening) [protected]/[protected]
Email Id SU.[protected]@GMAIL.COM

Billing Period 3rd of this month to2nd of next month .First bill will be generated on pro rata basis as per your bill cycle
Bill payment due date 22nd of every month
Initial credit limit Rs.800/-.This will change to Rs.2500/- within a week of activation of your service.
Security Deposit Rs..01/-















Let us familiarize you with the tariff details of your Tata Photon+:
Tata Photon+ number [protected]
Base Plan First Bill Monthly Advance Rental
Plan Name [protected]@950Cap Plan [protected]@950Cap Plan Not Applicable
Rental Rs. 858.06 Rs. 950 Not Applicable
Bundled Usage 5549.42 Not Applicable Not Applicable
Extra Usage Charge Rs.0/MB Rs.0/MB Not Applicable
Scheme Bill Value Disc Rs.100 PM for 13 Months,100% Disc on Plan Monthly Rental for 1Mnth
Subscription Period 28 Monthly Not Applicable





















The SMS rates mentioned are applicable for 1st 100 SMS /day. Post that all SMS would be charged at standard rate (Local - 60p, STD - Rs1.20, ISD Rs 5) or base plan tariff rates whichever is higher.


* In this Welcome Letter 'BVD' refers to 'Bill Value Discount', 'PM' refers to 'Per Month'


* Schemes and discounts applicable on your account will be pro-rated(adjusted) for the first bill, for the duration as specified in above Tariff Detail table under 'Subscription period of 'First Bill'* Please visit tatadocomo.com for details on the estimated bill amount based on your tariff plan as per 'FormatC' of TRAI guidelines. * Call us on[protected] for any queries.

For details on Blackout Days &charges please refer to our website:- http://www.cdma.tataphoton.com/myaccount.aspx
* Also, now you can watch LIVE TV on your laptop/ desktop by just using you Photon Plus. Please avail the free preview for 30 minutes on your Photon TV. Choose from over 75 channels including ESPN, Ten sports, ETV, Aaj Tak Live and subscribe to them at prices less than DTH or cable provider.




Credit Limit:
A dynamic Credit Limit is assigned to your account at the sole discretion of TTSL. Your credit limit is just an indicator and in the event your usage exceeds the given credit limit you are required to pay for all the calls and services that exceed the stated limit.Your services may get restricted in case usage exceeds your credit limit. However you will continue to get your monthly bill as per your billing cycle and would require to be paid before due date, to enable you to enjoy uninterrupted services

Assuring you of our best services at all times and looking forward to a rewarding relationship.

Warm regards,


Chief Operating Officer

no. [protected] using this no. For 4 years, things were satisfactory but now have turned worst. Yesterday 60 rs. Deducted from my balance without my permission & company felt no concerns to return back the deducted amount. Worst customer care service as i had to call 4 times to the agents & for every time i paid 50 paise for a call,1st time agent told that he is not having any info. Regarding this & requested to call after 4 hours next time there was a new guy who made me annoyed as after listening whole thing made my no. On hold & since than no sort of conversation was possible as every time cust. Care lines were busy,i feel pitty seeing the way tata company wants to earn the money as there might be many guys like me who are just fed up of fake promises by agents of tata docomo & delay in results ,if this problem persists i will switch to a new network ,what best can be done for my problem & to avoid any such future problems.

. I’m a BlackBerry phone user. You might be aware of the fact that BlackBerry and iPhones are ill reputed for their poor network reception (if you don’t believe me, you can Google for it) and so is with my phone. Let me tell you that I’m located in a colony and within it, only BSNL network is active. My whole friend circle owns a BlackBerry and two of them have an iPhone. They are subscribed to BSNL network as it has strongest network within the colony. So network reception ultimately good in their BlackBerry & iPhones. I’ve bought BlackBerry a month ago and I’ve been suffering from poor network reception since then. Earlier I was with Vodafone network and the network reception never went more than 1 bar. In major time, the reception remains in emergency (SOS) mode. Hence I filed a complaint for the same but it seems that they’ve nothing to do with the concern of their customers. They just kept giving me date after date and no result. After being embarrassed for 14 days, I planned to switch to DOCOMO network. Let me describe a case before. I tried using my DOCOMO SIM (Mobile #[protected]) with the handset and found DOCOMO network is stable on 1 bar for most of the time but it also goes to emergency mode many times. So I filed a complaint for the same and the executives assured me that my problem will be solved in few days. Actually I filed the complaint on 27/03 and got the response on 29/03 which was quite impressive. I loved the way you treated my complaint and the lightening fast response. This attracted me and was the main reason why I ported to your network from Vodafone. Anyways, on 29/03, your network team admitted that the location of tower and the point where I reside have a distance of 520m and that’s why the network quality weakens reaching at my home. They also admitted that I’m not the only one who is facing the problem but other civilians are also facing the same problem mainly in the indoors. Yes the fact was true. Even my Dad faces dropped calls and data services sometimes in the indoors although he’s using Nokia Lumia 610 Handset. They also added that they had tried to do some transmutation in the network and so the reception should increase. And yes it did. Reception on my BlackBerry increased from 1 to 2 stable bars. But then also it wasn’t enough because at the time of calling someone, I’ve to try 5-6 times and sometimes at the time of call, reception goes to 0 bars and thereby dropped call. I would like to mention that earlier I wanted to switch to any CDMA network in my area but I later become aware to the fact that TATA has closed down its CDMA tower in my area. I really don’t know the reason! And now only Reliance CDMA was the only option. Since I had never used Reliance before, I kept it in an option. After having a lot of taunt, I applied for MNP to switch from Vodafone to DOCOMO network. After the successful porting, I went on my nerves when the network reception remained intact. Still I was getting 2 stable bars with dropped calls. Leave out DATA usage!
I again tried ringing customer care but every day I was told the same thing that some work is going on (I guess alterations) in the tower...But still I haven’t noticed any improvement in the network quality. I’m afraid that I will have to use Vodafone again after 3 months when the limit of porting ends. It’s because if I have to get dropped calls then why shouldn’t I use Vodafone? It has coverage in most of the areas where DOCOMO is yet to reach. So it’s my folded hand request from you that please try to look into this matter and take out the necessary steps. Either-
Improve the network qualities for indoors
-Setup a new tower nearby the colony
-Try to start the CDMA network.
It’s not only for me…it’s for all who fail to make calls from indoors. My friends are also interested to switch to DOCOMO network because the call rates are cheaper than that of BSNL and additionally the BlackBerry plans are also cheaper in DOCOMO. They use BlackBerry Internet service & messenger while for me, it’s just like a golden opportunity. I’m writing this to you because I’m fed-up from calling customer care repeatedly and always listening to their same excuse of some work going on. I don’t know will this work ever end up in this decade! I'm now regretting for porting from Vodafone to DOCOMO!

My #[protected]

A message appears like:
You have subscribed to Lifestyle pack @ Rs 30 for 30 days through OBD. Autorenewal on[protected].

this is being done every alternate day and they are deducting Rs 30 every time.

A message appears like:
You have subscribed to My talkies @ Rs 30 for 30 days through IVR. Autorenewal on[protected].

this is being done every alternate day and they are deducting Rs 30 every time.

Total of Rs.90 is deducted and the customer care executives are making fool by keeping on hold for indefinite period on the name of transferring the call to supervisor for refund.

mobile no. [protected]

name: Ketan Prakash Singh
email: [protected]@gmail.com

please help

check this link http://www.tatadocomo.com/ideos.aspx
i purchase this phone but i didn't get benefit of rs.1500
when i ask to docomo for that they told me to wait 72 hours for get that offer then after 72 hours they tell that you will not get offer because you have not sent a message smart to 52121 within 48 hours of sim activation. first they not tell to send message then How can i send msg within 48 hours while you say that you will get benefit within 72 hours. And now you are telling that you have not maintain combination of sim and phone while i have not inserted any other sim..
during this tyme they have many time tell me to visit docomo store and i have visited 4 store in my city but thye all reply that we can not give offer.
I request you to take require action.

Hi,
I am Sumanta Das, my number is +[protected].

Without any prior notice or call or even a single sms alert my number has been blocked from receiving/making any outgoing calls from last evening[protected].

How Docomo can do this? I am loosing my business who is going to take that responsibility?

If there are some missing documents(which I am informed from customer care) then tata...

r/s
as per the result i hav called nearly 100 times in the custumer care of tata docomo since last 20 days but i m not getting any satisfactory answer from them.
actually any no. had diverted the no. on my no. and i m getting many blank calls and company calls whole day.I m also not getting the information about which no. had diverted all the calls on my no..
i request you sir please look after this situation and get me the solution for this.and i m very much disturbed due to this and i hope you will understand the problem.
[protected] this is my tata docomo no. of jabalpur madhya pradesh and ujala10.[protected]@gmail.com is my account address .
give the solution on this..

i did a recharge of rs 26 successfully which gave 600MB of data for a validity of seven days. it worked fine for the first day , next day it completely stopped working. i called customer care care he asked to create apn once again and restart my phone. i did same but interent was still not working. soon after 2 mins a message pops up "you have unsubscribed from GPRS".
my internet got deactivated by itself. now that i am willing to reactivate it , no customer care is answering the phone cal , each and every time i get busy message and are asked to mail my complain at [protected]@tatadocomo.com , while no one responses there ever.