Tata DoCoMo Complaints & Reviews

My Self Aman Jain From Rajnandgaon, Chattisgarh


on 06-03-13 at 2:31 pm there was a deduction of rs. 10.00 from my mobile no [protected] OF TATA DOCOMO balance for some shyari pack whatever which i haven’t used.
Upon Calling customer care, they said u have activated byy using net on your phone and flash activation.. which i din’t know how to use from mobile.
Upon complaining that there is no net pack in my phone so how can i use net.And no net deductions have appear. They reject my call saying we will can;t continue to your call thankyou.

Then no response of customer care from my no, then from my alternate no i again call to customer care they picked up and say again a new false reason u have activated this by dialing some no *444.. something. I haven’t dialled any number.

As i have much balance in my this no so i can’t port it to some othar company so they say they will not refund any amount. and also deativated the pack immediately.

As a result the customer here becames a fool.. No use of any service just deduction Of rs.10..

Today[protected] at 2;10 pm i have got a message from TATA DOCOMO that "Your call me tune has been activated thru OBD channel with Rs30for 30Days and will renew on[protected]".actually i have never applied for any kind of offer and it started automatically and i can not be able to call customer care number 121 due to low balance so my request is to stop the offer and return my balance.
my mobile no. is +91-[protected]

My pre-paid account number with tata docomo is [protected]. An amount of Rs.30/- is made autocratically on 25.2.13, towards riya services. I tried to unsubscribe through the number provided in the message. As well as, I lodged a complaint at the docomo site. No refund of the deduction made so far.
My request is : Why should I pay for the services I have never requested for???
I need the mobile services only for talking with my friends and family. I do not request for any other services from the service provider. Moreover, this deduction is made on their own and even after complaints, they do not make the reimbursement. This is not the first time, this type of deductions are made. Twice earlier also same way it happened and after making complaints, refund was made. This time, no refund of Rs.30/- is done. Where else to addresss??? Hence this complaint with this forum. Do take up at the proper levels and arrange refund.

It is infered that the call centre numbers for deactivation of the unauthorised services of bsnl as well as tata docome is same (155223). Any scam done through the call centres?????

I am very agitated with the information and service provided by the vendors of tata Docomo company.I am employee of Tcs working in yantra park,Thane west .Without wasting time i directly come to the point one day a vendor named Pravin conct no of him is [protected] had provided me wrong information explaining that in Plan of Rs 222.comprised of (800 local/std +300 local/std sms + within local tcs docomo no free,and rs 50 for 2Gb for 30 days) but when i talked to customer care they saying that per day you can use 800/30=26.666min extra charges will be applied when talked more, same is applied on sms and Data charges.Due to this blunder wrong information by your vendor i am facing the problem of high bill which has come to 1988.I talked to customer care having complaint no[protected]..but till now no action has been taken ,also my no was disconnected from network for 3 days i was unable to make outgoing call,sms,internet..


See what the hell service is provided by this system and company vendors...I am not able to pay this huge amount any ,and will only pay the original/actual consumed bill according to the information given by your vendor otherwise i will quit the service permanently..so take immediate action otherwise i will remove the sim card.

Dear sir,

i m from Rajasthan(Jaipur)...i m using Tata Docomo GSM...my phone no is [protected].........Actually my balance is being cut off most frequently without any notification .....on enquiring from the customer care, i m getting only the negative remarks.....Tata Docomo service activate itself the callertune without my want and deduct off a huge amount without any notification... i urge to the concerned authority to take some positive steps and take some actions against Tata Docomo service.

Thankyou
Jagdish atal
[protected]

Yesterday night I got a sms. It shows Your No have activated Bolly Beauty Video zone for that Rs.99 charged.........i havnt done anything.......customer care z not cooperating

My Mobile Number is [protected]. I did not subscribe for caller tune but it is activated automatically. Please deactivate the caller tune immediately: K.M. Sathees Kumar

sir,
I inform to you, I have got TATA DOCOMO prepaid connection no [protected] before two days and I mistakenly I blocked the Sim,
Now I need the puk number please help me

i need puk code for my t24 no so i could unblock my sim of punjab...here in karnataka I am having problems now couldn't call the customer care ...so pls help with my pun code...no is [protected]...(t24 i.e docomo)
plz mail me at [protected]@ymail.com

I am subscriber to TATA DOCOMO T24.
My number is [protected].
The service provider is debiting charges for RingToneServices for which I have never opted.
Actually it amounts to unauthorised debit to my account and depleting my balance .
This non-sense is continued even after my going to the retail out let and requesting them to stop this and also my sending SMS to 1909
Please help me in this regard.
I have also complained to TRAI today about this.
Prem Kumar.C.P.

I recharged my TATA DOCOMO number on the 8th of feb for 199/- INR. The money was deducted from my bank account but i never got any talktime on mu number. Talking to TATA's customer care executive is about as much help as asking a wall for advice. They have registered my complaint, with the reference number being PRRG12817260 on 22nd FEB after waiting as per their customer care executive's advice. When i called again, they told me that my complaint had been resolved, even though I HAD NOT RECEIVED ANY MONEY EITHER IN MY BANK OR IN MY PHONE. I called again on 4th of march, the executive told me that there is no complaint registered on the number that i have cited above. furthermore i was transferred to his superior officer who did not pick up my call at all. A few weeks ago, a friend had called the customer service on my behalf for the same issue and he was put on hold for 4 hours!! Please, i request anyone who is listening to please return my money to me. I dont want any calls, i dont want to talk to anyone from TATA DOCOMO (as if that will help), i just want my money back. Plus, i also want to make sure, in any way possible that this callous attitude of TATA DOCOMO is curbed and they are taught a lesson.

The mobile number in question is: [protected]

R/Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company automatically deducting 30Rs. , 16Rs. as and when they require, when checked with Docomo customer care they say something called mustbuy has deducted your amount and we need to stop the service.

eventhough complaining so many times, they will block our number and we are unable to call customer care also.

they have deducted the amount from my account so many times.

Sir i have not applied any type of request to Tata docomo company to give me such services but company is making cheating with me and deducting my money.

Kindly make justice with me.


Rajesh Reddy K N
[protected]

Hai,

I recharged for RC45 plan on 20th feb 2013. I didnt get the benefits as per the plan. I confirmed the existence of above plan from the CC agent, & then only I recharged. I recharged in an outlet as the plan was not available in online recharge. I wanted sms plan & even I am ready to pay 50ps for 1st 3 sms daily. This not the 1st time I am suffering from the docomo service. I am fed up with the service they provide.

Each time when I try too connect with CC agent, Each one says one reason. No one is ready to take the complaint. I am really frustrated. Why should I waste my time & money for their faults? Why I want rate cutters when I already have 197 plan.? I want the plan as they told me or I want my money back. I will port my number.
I want justice.


Thanks in Advance,
Archana
[protected]

I am a social worker aged 60 years trekking in rural Bengal trying to motivate young unemployed to become self employed. I present her below of a case of Harassment by Tata teleservice to me: I bought a Wireless modem from Tata Tele service called as "TATA PHOTON". I registered as Pre Paid customer. As long as I was at Kolkata it worked well. I visited North Bengal. I got good prepaid service. Suddenly I received a call that I can switch over to Post Paid with lot of advantages. Since I was moving I felt it easier. So I agreed. Since I was away I was asked to send scanned copy of address and photo. It was promptly done. After 2 days my line was blocked. I called customer care and was assured rectification. After 15 days I was accused of defective modem. A service engineer was deputed from Siliguri for free. Later the concerned man called me and demanded money and travelling expenses re imbursement. I agreed to host him with food and shelter too. Then he backed out. I was frantically trying to get the address but failed. I had to dash to Pondicherry due to a family accident. I was asked by the customer care executive to approach their service center who will take care. During the period 2 mths had lapsed and I was billed and was forced to pay. Finally after reaching Pondicherry I was informed that my line has been discontinued. After One month I returned to Kolkata and reported the matter. I was asked to wait for three months. However after a month I met an executive on the road. Hearing the story he asked me to bring the modem. I did and he called some guy dictated the modem number and got my line revived. THE COMPLAINTS: I again returned to north Bengal. As usual my line was blocked. I tried to call Call[protected] the help line. It was announced that my connection is corporate one to my utter astonishment. I was asked to call another no with 555 at the end. It announces that I am not registered. I asked my friends to call but they were advised to tell me to call. Request was send asking the customer care to call me but with no avail. Online complaint was lodged many times and I got a call from some operator who enquire the problem gives me an assurance and then hung up. I get an sms stating that my problem is resolved. But it remained the same only help my inbox got filled up. Finally I came to Kolkata and reported to park street. Within 10 seconds the executive repaired the defect, This I could have done myself had I been directed. The complain about Call[protected] was then taken up, Plenty of attempts were made with no effect. Finally complain was registered and promise was given for rectification within 46 hours. Even after one month it was not resolved. Like this it went on for months possibly 4 months. I visited Tata Tele Services Ltd, PS Srijan Tech park 12th Floor, DN 52, sector V, Salt lake city, Kolkata - 700091 and lodged a complaint. I was assured 48 hrs. Nothing happened. The rule says that corporate connection will be given only to post paid connection. To solve the riddle at the advise of an executive I surrendered the post paid connection and converted a pre paid one with a new number. The problem still persisted. So I was advised to take a new sim card for my cell. I did that too. Now from the airtel number when I am calling help line is barring me. AIRTEL authority informed me that it was TATA who is blocking as other help lines are working fine. Therefore it is a clear case of Harassment by TATA Teleservice. TATA Teleservice should rectify the problem and award me a compensation for the suffering and mental agony I an facing for last six months --

Hello Sir,

I am a Tata DOCOMO GSM Sim mobile user and my internet service is not working and when i called the customer care they told me that just change the settings n things will b all good. But when i followed their instructions nothing happened and after that i tried to call them again then the customer care number is always busy but on the other hand from my friend's number the call is easily connected. Then i went to Customer Care Center Of Tata DOCOMO in Jaipur at Vaishali Nagar. They told me that the internet service for Jaipur area is stopped and the internet service not going to start again and the internet recharge rupees wil not b refunded n the left data in mb will b just wasted. I just want to complaint how can they stop the service without any notice and when contacted with them why don't tell that the service is stopped by the customer care executive, And after that why i cannot make call to them again. And I want my internet recharge rupees back and want my internet service to start again. Please help and guide me..

hello sir/mam,

i am Nirav Limbasiya from rajkot Gujarat. i am living in Ahmedabad right now.

docomo gsm frauds people by charging unauthorized cut off balance.

i got charged today night with 100rs. when i called CC for complaint they refused to take complaint.

my mobile number is [protected]

this not for the first time, in past hundreds of ruppies deducted unauthorizly.

they say you activated panjabi koodi plan and bla bla plan or download contents.

but the fact is i have not downloaded anything...

please stop this white caller criminals from robbing the public....

looking forward for positive reply.... thanks....

Dear sir/mam,
This is bhaskar sahu from BTM 1st stage,bangalore karnataka. today my balance has
been deducted Rs. 30 for 30 days through OBD at sharp 6:40 pm without my knowledge
or permission. however, after that i stopped this service using 155223 number.
so, i want to get return my deducted balance.

with Regards:
Bhaskar sahu
[protected]

I bought Tata Docomo sim on feb 19,2013..today its 03/03/2013..Till date its not activated..i had contacted 2 times with customer care personnel's..first time they ensured my activation within 24 hours..Second time they told me to call 59059 and i tried the same but response is stated as "technical problem"..I don't know what to do now..i had bought one sim on November..it was not activated and so i planned to buy new one..
my current new mobile number having problem is: [protected]..sim no:[protected]..
my name: Sanju S
my email address : [protected]@gmail.com

dear sir main tata docomo ka prepaid conetion liya tha two month ke bad company ki tara f se is number se phone aya [protected] ki aap apna number postpaid me karwa le apka monthly rent aur roaming charge nahi dena padega jabki aisa nahi hua humne kai bar custumer care ko bhi phone kiya koi response nahi milta . plz silve my problem imidiatly . tej bahadur

call details of my tata docmo prepaid number
i am kailash saw using ur tata docmo company's prepaid connection with
number [protected] and i want the incoming and outgoing details for
last one month. if possible Please send call detail on myemail id
[protected]@gmail.com.as early as possible