Tata DoCoMo Complaints & Reviews

Dear Mr.Khan,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Mahalle,


We apologize for the inconvenience caused to you. Kindly provide us your Tata Indicom connection details or your alternate contact number so that we can get in touch with you. Should you require any further assistance please mail us at 'Customer.[protected]@tatatel.co.in' or you can call us on[protected] am to 6 pm from Monday to Saturday).


Thanks and Regards
Customer Care
Tata DOCOMO.

Airtel Prepaid Connection — Abnormal reduction of charges

Dear Sir/Madam

This is regarding my prepaid Airtel Recharge Coupon No. : [protected] of Rs. 55/-

Airtel Recharge No. : [protected]

Dt. 6th November 2007 at 9:30 PM from Chirag Delhi's shop, I purchased above coupon to recharge my Airtel No. : [protected].

But after recharging I found that coupon no. is already used before 1 month (i got this information from Airtel cust. care).

Now I wanna get back my Rs. 55/- what should i do ? The Airtel Cust. Care and the shopkeeper from where I purchase that coupon said to me. You may send a written compaint to Airtel and you should get a solution.

Thanks & Regardsa

RAJA RAM
Mobile No.[protected]

This is what happened very recently within our freinds circle. This is to be rectified very soon.

Tata Docomo — Abnormal deduction of balance

To my surprise i receive an sms from Tat Docomo thanking me for downloading a wallpaper ( which i m yet to receive till date ) and subsequently the charges being deducted. I would like to specially mention that i am yet to come across such adamant, rude and inefficient Customer Care (i[censored] can call it so) unit. After no co operation from Customer Care I mailed the nodal officer on 3rd and 9th of Dec to which I am still awaiting a response.
I thoroughly regret the decision of subscribing to this network.

no body doing prooper managing the customers

TATA DOCOMO Prepaid Mobile Connection — Deduction of charges from my prepaid account

Yesterday, TATA DOCOMO has deducted Rs. 30 unnecessarily from my TATA DOCOMO Prepaid a/c for BOLLYWOOD GOSSIPS_crm_30, which I never subscribed for.

Even customer care does not seem to take interest in my complain.

I need my money back. so, kindly do the needful.

Regards,
Bhasker Bagaria
[protected]@yahoo.co.in

Tata Docomo — CHEATING AND UNAUTHORIZED DEDUCTION FROM PREPAID ACCOUNT

Just to warn other customers to be careful of the mobile service providers wherein they deduct money from the prepaid accounts without the knowledge of the customers.

Just to explain the circumstances and an experience, I received an SMS from TATA DOCOMO at 6.19 P.M. on 17th April 2011 that Rs. 30.00 (Rupees thirty only) has been deducted from my prepaid account as I have subscribed to their SHERO-SHAYARI service which came as a surprise to me as I had not subscribed to it. Immediately I called up their customer care and complained to them at 6.23 P.M. and the call agent confirmed that it was a wrongful deduction and that it would not happen again!! At 6.29 P.M. I received a message that the said wrongful deduction of Rs. 30/00 (rupees thirty only) has been credited to my account and that my complaint for wrong deduction has since been closed under reference number GBL[protected]. What if I had not noticed this deduction?? Quietly they would have made more money ripping me off!!!

TATA OR NO TATA everyone is in the game of ripping of[censored]nsuspecting customers in debiting the prepaid accounts without the knowledge of the customers and making stupendous amount of money in the bargain. I guess all the customers should start a movement against these unscrupulous mobile service providers that any subscription to services should be a subject of written confirmation from the customers and nothing else. No SMS based confirmation will do and they will continue to continue this unethical practice of ripping of[censored]nsuspecting customers and this matter has to be brought to the attention of TRAI (if it is of any use!!!!).

With best wishes,

Jaffer Mohammed Sait
[protected]

Dear Customer Care, Tata DOCOMO,

Many thanks for your prompt comment.

In the first instance this service pack had been activated surreptitiously and without any confirmation from my side. I am using this forum to keep other customers warned off this illegal activity so that they are aware and can take effective measures to stop such surreptitious deduction from their accounts.

I would like to emphatically and unequivocally state that I do not wish that any service pack be activated without my express written confirmation to the effect. I also wish that all other customers do consider taking this position of written confirmation as the only mode of activation of service.

Thank you for the prompt "refund" of the amount.

With best wishes,

Jaffer

Tata Docomo — Balance deducted from prepaid number

Hi,

I possess a TATA DOCOMO prepaid mobile connection. Earlier around April 23-24, they un-wantedly activated job alert service and deducted Rs 30/- from my account. When I registered a complaint within 24 hours, they said they can't refund, but they deactivated the service. I ignored that and then have not used the SIM for approx 1.5 months.

Recently on June 8th, I recharged my SIM with Rs 222/- and immediately within an hour Rs 60/- deducted from my account. When I enquired, they deducted that amount for Bollywood songs and Job Alert (again this time) services. I made only two calls from my number when I came to know about this deduction. I haven’t registered for any such kind of services. I registered complaint within few hours and customer care representative told me that it will be resolved by June 10th sharp 6:50PM. However, that hasn’t happened. When I chatted with online customer care representative, he told me that no money deducted and hence the complaint is resolved. How is that possible? Are you guys making people fools?

This time I wouldn’t let it as it is. I want my money to be refunded. My registered complaint reference number is : GBL[protected]. My mobile number is : [protected]

Kindly take this up and update me on the refund status. In addition, I don’t want such kind of issues in future and therefore remove my number from such automatic deductions.

Regards,
Vishal

Thanks. After lots of follow up, finally I got my money back. :)

Tata DoCoMo Prepaid Mobile — deduction of 150 rupees without any reason,

Sir myself Dr Hitesh Assudani is using Tata docomo prepaid mobile since last 4-5 months on 15 or 16 th august suddunly 150 rupees were deducted from my prepaid balance. I tried to call to customer care executive but all time they are saying my voice is not reaching to them but i can clearly hear their voice. They are cheaters.

Pls help me.
my mobile number[protected]

Tatadocomo — deduction of balance without consent

sir, my mobile balance was deducted by providing unwanted service without my consent on 19/08/2011. several times they have done such type of activity and from customer care there is no response after calling them they play the cassette that all operator are busy.

You have not given any complaint number to me.I got 30 rs back in my account. Yesterday i again tried to talk to costomer care person. Again for two times he said he cant hear my voice. What is this I called 10 times but everytime he cant hear my voice. I got ur reply on 20 th august and today is 23 rd august what about my 150 rs.

Dr hitesh

on 16 th august in morning my balance was 197 rupees. And at evening it was 47 rupees ? May i know for what u have deducted this amount ? and why ur customer care executives are not answering me ?

tatadocomo prepaid mobile — unauthorised deductions from the balance

I have one pre paid TATA DOCOMO connection [protected]. Today I received two messages informing me that my balance has been used in activating two services for which I never requested. This way my balance of Rs 40.00 has been deducted. I contacted customer care and wanted to know as to how both the services have been activated without my request. It is informed by them that they have invented a novel way of day light dacoity. With SMS informing call charges, the company has mixed a request for any service and as soon customer unknowingly OKs the call cost charges, some service is activated without customer actually knowing that he has give consent for any service activation and customer balance is automatically deducted. THIS IS NOTHING BUT MOST CLANDESTINE WAY OF LOOTONG POOR CONSUMER.

Tata docomo prepaid mobile — re credit of the amount after complaint

I have made a complaint regarding activation of value added service to my number [protected] on[protected] through email. On the complaint, the mobile operator re credited the amount on[protected] and I have received the message. Thank you for the valued support and my sincere thanks to the TATA DOCOMO mobile operator.

Thanking you
V. ANANDAVIJAYAN
Advocate

tata docomo prepaid no — amount deducted from mobile balance

An amount of rs.49/- deducted from tata docomo prepaid mobile no [protected] on 26/12/2011 towards data using charges & there is no response from the customer care. the customer care is busy for the whole day. phone to the customer care descucted in a minute.
Please cintact and refund the amount deducted.
kamlesh

Hi Kamlesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,
Your issue has been resolved, Should you require any further assistance please mail us at [protected]@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO

tata mobile — Balance deduction

I am using virgin mobile number : [protected]. 29 feb debit my 20 rs balance in my mobile so please refund my mobile balance .

tatadocomo mobile — amount deducted without request

Dear sir my mobile no [protected] of tata docomo prepaid mobile my amount 69 deducted from my balance on 11/03/2012 and message have sent that your gprs activated when i talk with customer care on 11/03 2012 he said that your deducted amount will be credited within 3 hrs but amount did not credited when i talk with customer care sh pankaj he told that your deducted amount will not be credited because your gprs plan activated please inform me when i have not sent request for gprs plan ,why company deduct my balance

Tata Docomo — deduction of balance from prepaid connection without consent

Tatadocomo has deducted twice @ 30/- from my prepaid balance for no reason.

Dear Narava,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir/Madam,

This is to bring to your notice that my account is being charged unreasonably for activation of services which I have not requested. All these deductions happened even when I had sufficient balance of data usage left in my account.

1. 19 Jan, 2013, I was charged Rs. 21 for music box for which I filed a complain with the customer care and the amount got deactivated however, the amount was not credited back to my account.
2. 19 Jan, 2013, I had recharged for Rs. 50 and Rs. 40 from my balance was deducted without any messages, the same has not been reversed yet. (I have not subscribed to any services except missed call alerts)
3. 20th Jan, 2013, I received 3 messages saying that my account didn't have sufficient balance to process my request. (I had not subscribed to any of your services)
4. 21st Jan, 2013, Rs. 7 was deducted from my account twice. I spoke to the customer care executive and only Rs. 7 was refunded to my account. (I had not subscribed to any of the services and had not downloaded)
5. 21st Jan, 2013, I received 2 messages saying that my account didn't have sufficient balance to process my request. (I had not subscribed to any of your services)
6. 21st Jan, 2013, I was charged Rs. 14 for monthly Dating Tips pack which I have not subscribed for.

Please do the needful at the earliest. Else I will have to look for an alternative service provider in a day or two.

Regards,
Anup
[protected]

Dear Mr. Mandal,

As per our records we found that there is no balance deduction.

Thanks and Regards,
Customer care,
Tata DOCOMO

Dear Customer Care
Tata Docomo

Pls re-look ur records. There were balance deduction of Rs 99 & Rs 65/- respectively against my mobile no of [protected] on 31.12.2012 without making any call..

I have copied & pasted the email correspondence I had with Tata customer care on this issue during that time for your ready reference.

Please reverse the balance.

Quote

Subject: Re: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11809353 From: [protected]@tatadocomo.com Tue, 1 Jan '13 2:44p To: You and others Cc: Bcc:
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Dear Mr.Mandal,



Greetings of the Day!


Thank you for your e mail dated[protected].


I am extremely sorry to learn that you are facing a concern of constant balance depletion in your mobile number [protected] & sincerely regret the inconvenience caused to you due to this.


Reference to our telephonic conversation on your TATA DOCOMO number [protected] we would like to inform you that the charges have been levied correctly for making calls, hence we are unable to refund any balance.


For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com



Assuring you of our best services at all times


Warm Regards,
Tanmoy Bhattacharya

Customer Care - TATA DOCOMO

-----Original Message-----
From: [protected]@rediffmail.com
Sent:[protected]:36:33.0
To : "[protected]@tatadocomo.com" <[protected]@TATADOCOMO.COM>
Subject:Re: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11809353
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Dear Ms.Biswas, Thanks for your email. However, as appraised to you also, my wife had not made any call to any promotional number yesterday. Only she had made a call in my mobile no i.e. [protected] around 4 PM and sent one SMS around 3.40 PM against which you have deducted Rs 99/- & Rs 65/- respectively in a wrong manner. However, since you have decided not to refund my balance I have decided to take this issue in a different forum. Meanwhile, I am leaving the connection of Tata Docomo. Regards, Santanu Mandal [protected] (mobile)From: [protected]@tatadocomo.comSent: Tue, 01 Jan 2013 13:04:52 To: [protected]@rediffmail.comSubject: Re: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11808419 Dear Mr .Mandal, Greetings of the Day!Thank you for your e mail dated 01/01/2013.I am extremely sorry to learn that you are facing a concern of constant balance depletion in your mobile number [protected] & sincerely regret the inconvenience caused to you due to this.Reference to our telephonic conversation on your number [protected], we would like to inform you that the charges have been levied correctly for an outgoing call on a promotional number on 31.12.2012 due to which Rs.65/- hsa been deducted, hence we are unable to refund any balance.For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com / customercare.[protected]@tatatel.co.in (incase of Delhi customer)Assuring you of our best services at all times.Warm Regards, Samadrita Biswas.Customer Care - TATA DOCOMO-----Original Message-----From: [protected]@rediffmail.comSent:[protected]:26:54.0To : listen <[protected]@TATADOCOMO.COM>Subject:RE: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11808419[Note: Please don't change the subject for internal tracking purpose and immediate action._____________________________Dear Mr.Adhikary, This has reference to the subject matter and your response. Please be informed that we have used other mobiles for other prepaid service provider e.g. Airtel, BSNL & T24 etc and no body has neither deducted any such roaming fees and nor the abnormal SMS charges. Please consider reversing this charges, otherwise we will be switching the service provider from Tata Docomo to others on immediate basis. Regards, Santanu Mandal [protected] (Mobile)From: [protected]@tatadocomo.comSent: Mon, 31 Dec 2012 23:00:01 To: [protected]@rediffmail.comSubject: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11803570 Dear Mr.Santunu, Greetings of the Day! Thank you for your e mail dated[protected]. I am extremely sorry to learn that you are facing a concern of constant balance depletion in your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. Please be informed that the balance has been levied correctly for making call and sending SMS from roaming network. Hence, we are unable to refund any balance for the same. For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com Assuring you of our best services at all times. Warm Regards, Sudip Adhikary Customer Care - TATA DOCOMO -----Original Message-----From: [protected]@rediffmail.comSent:[protected]:30:07.0To : listen <[protected]@TATADOCOMO.COM>Subject:Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11803570[Note: Please don't change the subject for internal tracking purpose and immediate action._____________________________Dear Customer Care, My wife Mrs. Dipanwita Maity's Tata Docomo's prepaid mobile no is [protected]. She is using this number since a long period. Today while visiting a place called Taki in West Bengal, we faced a problem that her balance got reduced by Rs 99/- (as roaming charge) and Rs 65/- (only one SMS charge). In total Rs 164/- deducted in such a wrong fashion by Tata Docomo. We feel really being cheated by Tata Docomo. We request you to reverse/ return this Rs 164/- as soon as possible against this number. Regards, Santanu Mandal [protected] (mobile) DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only. DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.


DISCLAIMER AND CONFIDENTIALITY NOTE:



The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other

Dear Sir / Madam,

We are using TATA DOCOMO prepaid mobile service since last few month.

The mobile no is [protected]. The connection is in the name of Sri Tirthankar Mukherjee.

On 12.03.2013, on afternoon in kolkata West Bengal, one call from no [protected] i don't know what they saying after some time my balance reduced from a balance of Rs 45/- (appx) to Rs.1.77/- (Total Rs 43 /-) deducted by TATA DOCOMO on account of caller tune, then trying to contact with customer care but failure to do so, and i immediately deactivated the services,

Based on the above fact, I requested TATA DOCOMO for reversal of my balance which was deducted in an unauthorized / wrong.

In this circumstances I feel myself extremely cheated by Tata Docomo and request you to kindly take this issue up so that I can get a resolution against the mental harassment and balance deduction.

Regards,
Tirthankar Mukherjee
[protected] / [protected] (Mobile)

Dear Sir / Madam,

We are using TATA DOCOMO prepaid mobile service since last few month.

The mobile no is [protected]. The connection is in the name of Sri Tirthankar Mukherjee.

On 12.03.2013, on afternoon in kolkata West Bengal, one call from no [protected] i don't know what they saying after some time my balance reduced from a balance of Rs 45/- (appx) to Rs.1.77/- (Total Rs 43 /-) deducted by TATA DOCOMO on account of caller tune, then trying to contact with customer care but failure to do so, and i immediately deactivated the services,

Based on the above fact, I requested TATA DOCOMO for reversal of my balance which was deducted in an unauthorized / wrong.

In this circumstances I feel myself extremely cheated by Tata Docomo and request you to kindly take this issue up so that I can get a resolution against the mental harassment and balance deduction.

Regards,
Tirthankar Mukherjee
([protected])

getting missed calls from 923067650395

Getting missed cql from this numbet[protected] pleade tel me where should I complain

want to fetch my password

i have forgotten my PHOTON DEVICE password.Its number is [protected] and its account number is[protected] plz forward its password on my email ID arojit.[protected]@gmail.com.or on my mobile [protected]..thankyou

SIM Not activated

I purchased a new Tata Docomo Sim card on[protected]. But my sim is still not activated. My new sim number is [protected].

My Alternate Number is [protected], Kindly activate it Immediately

Dear Customer,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Kiran,

The Vas service has been deactivated also an amount of Rs. 30/- already credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Rajpal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Rajpal,

The 3G unlimited internet plan as available in special recharge. Also, informed that the VAS service has been deactivated and an amount of Rs. 60/- credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ashish,

Your complaint bearing number PBR12167845 is registered and will be resolved soon.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Jaya,

Your complaint bearing number PBR12167731 is registered with the resolution date as on 15-JAN-2013.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Diljith v
Kodungazhi Ho
Manassery po
Mukkom via
673602 pin
Calicut Dt
Kerala st

My Number was Disconnected On 30-10-12. Tata Docomo Disconnected My Number. Because of Outstanding Dues , I'm Already Cleared The Outstanding Dues On[protected]. Till now They Cannot Solve My Problem. I Want To Legal Support .....................

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Customer,

There is no wrong billing and you are charged correctly as per the rentals and taxes.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

There is no wrong billing and you are being charged as per your usage.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Mr.Sarkar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Sarkar,

There is no such offer available now. Kindly visit any of your nearest Tata outlet in this regard.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Tata Docomo — fraud and irresponsible

TATA DOCOMO IS VERY CHEATER. IDONT HINK THAT THIS TECHNOLOGY IS FROM JAPAN.
Tata dodomo is very cheater company.not only me they doing cheat with so many customers like me in the mnp.i have changed my operator from airtel to tata docomo before changing my operator i have talked to the tata customer care executive.he offered me that they will give me call rates of 1p/2sec for both std calls and local calls 3 months without any rent,but they give me this offer only for local calls after that he also commit me that they will give me 3 gb of internet plan but they give me only 1 gb of internet.secondly main thing is that they have said me that the internet speed will be of 35 -40 kbps but i am getting speed of 1-2 kbps,i have registered complaint so many from last 2 months but they are not solving it.finally i took decision that i will change my operator beacuse tata docomo is very stupid network and one thing more is that nodal officer of tata never use to pick our call because he knows better about tata service...

My cell number is [protected].i m from indore(m.p)

its real

Dear Customer,

Kindly provide us your Tata DOCOMO number and your alternate contact number so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Ojas,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ojas,

Your complaint has been forwarded to the concerned team and request you to send a mail to [protected]@tatatel.co.in for any other concerns.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Suvro,

Kindly send a mail to [protected]@mChek.com to deactivate the mcheck.

Thanks and Regards,
Customer Care
Tata DOCOMO.

frequent disruption with message &quot;mChek is processing...&quot;. My phone number is [protected], email id is shubham.[protected]@gmail.com

Dear Pradnya,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.