Tata DoCoMo Complaints & Reviews

There is no network coverage in our Industrial Area and at my office Wipro Technologies, 31 MIDC, Hinjewadi Phase 2, Pune.
Earlier it could catch the other providers' network that why I opted for Postpaid connection. But looking to its bad service I need to switch to another service provider. But its a Postpaid connection I am still having problem in Number portability.

I recharged my number with Rs 250 which avails a consumer with a balance of Rs 250 and Unlimited 3g data(however the customer representative says that it is 1gb of 3g data,but thats okay). Although i got the balance i did not get the 3g data in which I was interested a lot. I complained it to the customer care agents.They assured me that my problem will be resolved. They told me to download the internet setting which I did,but unfortunately no magic happened(Getting 3g data from docomo now was no less than a magic). I complained again but still I got no solution but just a date till which they expected to avail the service. The date has crossed and I dont have any 3g data. On 11/12/2012 the whole day they deducted my balance from Rs 250 to Rs 0.01.On complaining abt the same they refused and said that there system says there was full balance. Although one of there mail sent to me says that they have deducted only Rs 13.9 for internet data usage. When I complained about this mail, their representative told me to ignore that mail and again gave me a solution which as usual isn't working. After all this I just feel that I have been cheated because neither do I have any balance nor do I have any 3g data.And each time I try to seek any help from them they make me feel as a liar despite they being on the lying side.

I have lost almost 200rs from daily nightime charges of 5rs, tata docomo is doing this on my number [protected], airtel also had the same problem and I had to throw away the simcard.
This theft is taking place at around 12am to 3 am when the chores or thieves are roaming every day, no record is showing but only balance is disappearing. Now they have taken 200rs also there is not even any service or bogus VAS just plain straight theft. Now this is running into crores and crores of rupees, from me 200 and others? Poor villagers? Man, woman and child on street who does not know the charge, so from lakhs of people this is being stolen. So just another part of corruption in India I guess? Hide behind big mobile company name and do this theft.
Alexander the great once caught a bread thief and was brought for judgement, Alexander said why have you done such a bad thing now you will be punished severely and made an example.to others. The thief said. "What difference is there between you and me? I am a small hungry thief, I just need to eat, but you are a great thief you have stolen from the whole world through your conquests"
Will any catch these thieves hiding behind big brand names, at least recover the millions of rupees and feed the poor kitchari and sabji.

Pathetic Network coverage and absolute degraded customer service from TATA DOCOMO
TATA DOCOMO FRAUD and SCAM Services
I am a regular user of TATA and at the moment I use 7 connection of TATA, which includes 3 PHOTON Plus, 3 Walky and 1 Tata Mobile.
I am using all the TATA connection at Noida Sector 62 and the network strength here is either absolute zero or at the max it’s 1 on the signal antenna strength.
The normal page like google.com takes around 3-4minutes to open what to talk about browsing?
The TATA walky is so pathetic that if you call the number for 4-5 times then it gets connected and the funny part is most of the time if someone calls your TATA phone number ( Mobile or Walky), it says the number is invalid.
The pathetic story of TATA’s network coverage doesn’t ends here; the customer support is more ridiculous than their sluggish network.
I have logged 3 written complain to them ( COMPLAIN ID :[protected] &[protected] and no one reached me to acknowledge my problem, except their auto response email which confirms “Thank you for your suggestion and we appreciate your feedback, one of our customer care executive will reach you shortly.”
And after 3 working days, they politely send us an email stating that the issue has been resolved to complete satisfaction and thank you for choosing TATA.
I am disgusted and completely frustrated with TATA Services (DOCOMO, WALKY AND MOBILE) and by all means, I appeal to every end user / customer to go with TATA tele services, only if they are completely satisfied with the testing of tata services.

This information is published on the safe interest of public
Shubroto
A victim of TATA DOCOMO FRAUD and SCAM Services
+91-[protected] / +91-[protected]

Regarding wrong bill amount charges taken by you for music mall in my bill,

My self prakash vala , my mobile no is [protected] , I have already call four to five time to customer care as your upper manager (Mahesh Sindhe ahmedabad) regarding my wrong bill details .complain no is[protected],

you have charge 115 rs wrong charges in my bill even if I don’t know about serices of music mall from dive in service.

I call from last week there was not any resolution , please reply what I need to do , I will not pay for wrong charge of one single rs.

Tomorrow is my last payment date ,I will pay my due amount but not pay wrong charges of music mall ,please reverse charges /if you cant deduct charges then close my services today immediate ,I don’t want to continue with tata docomo services.

Please note if you revese same charges then I will continue otherwise stop my tata docomo services. , I don’t want to continue and stop my billing cycle today only, also I will not responsible for next bill payment by me.

I am not getting answer properly that why I need to forward cc to all email of trai. I am confirm there was not any serices activated by me

Prakash Vala
[protected]

My Number is [protected]
i m also suffering this scheme 222 which is only cheating from

TATA DOCOMO side
I came to know from Local Recharge Dealer and tata docomo website
that Rs 222 recharge scheme is not having validity
limitation..Moreover it will give us half rate of Local and STD
call.. i asked him to recharge then..

Both are not true... i m being charged full rate for local and

got sms of validity of 30 days.
now what can be done with this scheme.. my usage is not so much
that i could consume whole Rs 222 how to
update this scheme to normal TOP-UP so i can use this talk time
as normal... i do not want any half rate option... Please Do the
Needful as soon as possible...
i m trying 121 many times.. no representative .... is picking my
phone...

My Phone No is [protected] ( Punjab circle)
Please take is as urgent....

When I'm using my debit/ credit card for online recharge, the procedure going smoothly, but when question for deduction from mobile current balance arise it is not working. I have tried several times but failed.... who will solve this problem????

i want to port from tata to airtel because of network problem .when i port so many times code no are given but i think tata wale pareshan karne ki had kar rahe hai my mobile no is [protected]

Dear Sir /Ma'am,

TATA Docomo sent me false bill for value added services which i didn't opt ever. They start any service on my number without asking me and charge for it. after starting the service, I'm asked to call a number to stop that service and that call charges for 99 Rs.

now 247 Rs they have charged me over the bill. plz do needful.

Himanshu gupta
Aerospace Engineer
Pune
[protected]
[protected]@eaton.com

Hi,

I am very dissatisfied with Tata Photon and wont recommend anyone for the Internet plans with lucrative speeds being offered by them.

For last 1 year, I have been using a Tata photon plan "[protected]@1200CappingPlan" with a monthly rent of Rs.1350.
As per this plan, I should get a speed of 3.1 MBps upto 10 GB. However not even once have i recieved the speed.

I logged a complaint[protected] but they closed the ticket without resolving the issue.

As per the technical officer who called me "Company makes these claims but you wont get a speed of more than 500kbps, its your wish if you want to continue with the plan...we can't do anything...." post which I got an sms information of the ticket being resolved.

I am planning to close the connection today itself and i strongly criticise the Tata photon group, their helpdesk and their trechnical officers.

I wont be claiming for any cashback as I feel I donate this as charity to Tata photon and I request them not to make false promises to any other consumer.

Regards
Yash

Outgoing call disconnected~~M[protected]Tata Docomo request number)

Hi ,

Kindly note that I was using Tata Docomo number [protected] for 4 years recently changed to pospaid based on call from telesales executive deepa and sumitha from Tata Docomo Chennai office

My outgoing call disconnected on 20th Nov and come to verification is not completed as given address proof Voter ID same given four years back for prepaid connection

Initially the field executive handed over the sim on the roadside
before verification

he did not educated me about relevant documents submissions as i had
given docs (ID proof PAN card and address proof Voter ID)that i hold
for long time given the same for prepaid services 4 years back

I did not even fill in application form if would have filled then
there is a column for permanent address and communication address

without prior verification you had activated SIM then after someday it
is barred due to CV is not complete, (as recently changed address for
rennovation)

Hence there is a no clear information is given to customer before given services

Now customer is affected because of incomplete process

I am lost outgoing calls to client where i am at loss now i am not
receiving calls


Recently changed address for rennovation hence we had shifted from old house and given an new address alternate address proof(Bank Passbook copy) to Tata Docomo Outlet in Whites Rd, Royapettah, Chennai on 27th Nov

But till now there is no activation and response from

And still sumita a telesales from Chennai Tata Docomo is calling to alternate number compelling me to go for CUG that she can help me out better and told me that dealer are not proper in services

Kindly find below mail chain of my email request

[protected][protected]--------
[protected]@tatadocomo.com <[protected]@tatadocomo.com> 7 December 2012 15:50
To: [protected]@gmail.com


Dear Mr. Madhana

Greetings for the day!

This is with reference to your email dated[protected] regarding address verification of your Tata Docomo Mobile number [protected].

As per your mail, I would like to inform you that the verification has been done at the below mentioned times.

AV REMARK TIME OF VISIT 01.00PM LM PERUMAL KOIL, IN GIVEN ADDRESS OLD HOUSE ALL PORTIONS ARE VACANT, CEMENT FLOOR, VILLAGE TILES ROOFING, MIDDLE CLASS AREA TRIED ON MOB SWITCH OFF

Re av - VISITED ON 24.11.12 AT 11.30PM,DOOR LOCKED AT THE TIME OF AV,DOOR COLOUR BLUE LM NR CILOT THEATRE,NEIGHBOUR CONFIRMED,CONTACT TO SUB ALT NUMBER RINGING NO RESPONSE.

Again, VISITED ON 26.11.12 AT 12.30PM,DOOR LOCKED AT THE TIME OF AV,DOOR COLOUR BLUE LM NR CILOT THEATRE,NEIGHBOUR CONFIRMED,CONTACT TO SUB ALT NUMBER RINGING NO RESPONSE

So kindly request you to visit the required documents once again at the outlet where you have submitted the documents and apply for reverification.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Sunil,
TATA Docomo - Customer Service .
-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:26:39.0
To : [protected]@tatadocomo.com,Nodal.[protected]@tatadocomo.com
Cc: null
Subject: Re: Outgoing call disconnected~~M11464181
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Praneeth ,

Clearly mentioned the address they visited is old address

i had given a change in address and document(Bank Pass book copy) is
submitted in Whites Rd, branch Chennai regarding new address for
verification

Don't prompt as every executive in customer care Tata Docomo; Systems give
only information that we key in don't look only system and answer because
that is just a machine that is where customer executive are seated to...

Understand the situation and try to give some solutions my basic
communication facility is barred for so long time

Thanks and Regards
Madhana





On 6 December 2012 12:10, <[protected]@tatadocomo.com> wrote:

> Dear Mr. Gopal,
>
> Greetings for the day!
>
> This is with reference to your email dated[protected] regarding
> discontinuation concern.
>
> I apologize for the inconvenience caused to you.
>
> Please be informed that as per the closure of the complaint our team has
> visited your location your door was locked. Hence I request you to visit
> the tata docomo outlet and submit your documents.
>
> For any further queries, please feel free to contact us on non Tata Docomo
> phones on[protected]toll free from TATA DOCOMO mobile phones only).
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Praneeth,
>
> TATA Docomo - Customer Service.
>
>
>
> Warm Regards,
> PraneethKumar Palle19.
>
> Customer Care - TATA DOCOMO
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:20:19.0
> To : listen <[protected]@tatadocomo.com>,Nodal.[protected]@tatadocomo.com
> Cc: null
> Subject: Outgoing call disconnected~~M11450060
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi ,
>
> Outgoing facility is disconnected in [protected] - Madhanagopal Dfor
> more than 15 days
>
> Since Verification is not completed
>
> Given alternate address proof bank pass book copy - Karnata Bank
>
> No.24/25 SPS 3 rd street , Gopalapuram Chennai - 600086
>
> Till now no one had come for verification
>
> Verfication person calling me in alternate number [protected]-
> executive will come for verification even after that no person is
> visited
>
> You don't know to do even a proper verification then for the purpose
> you issue sim activated before verification is done
>
> IS Tata Docomo in service or shut down
>
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
> The electronic communication and its contents are confidential, non-public
> and privileged information and are intended solely for the addressee. If
> you have received this electronic communication in error, please advise the
> sender immediately, and delete it from your system (if permitted by law).
> Access to this communication by anyone else is unauthorized. Any printing,
> copying, distribution or any other usage of this communication beyond the
> original addressee is not permissible, and may be unlawful. The opinions
> expressed here are those of the sender, and do not necessarily reflect the
> opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
> warrant the accuracy, completeness or correctness of any information herein
> or the appropriateness of any content. This communication is for
> informational purposes only.
>


DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

Dear sir,
This is to inform you that i myself Vijayendra Lothe, i have been using Tata Docomo Sim card with Mobile no: [protected] for last one year. As per scheme we got 100 SMS free with 0.60 paisa per day. but One day i have received message from Tata docomo that 10 ke tethi vadhu na recharge par melvo 540 Mb internet data ane 54 local ane national min free Rs 54 na special recharge par so as per that message i recharged with 54 Rs than they would not provide me 540 MB internet data & my cutting sms balance than after i made a complaint to Tata docomo customer care so than after seven days they provide me that SMS cutting balance & 540 MB internet data but still they don't provide me 100 SMS free with 0.60 paisa per day still they charged me 0.60 paisa per sms it means i can not get benefit of 100 SMS free with 0.60 paisa per day. its useless for me.so i need your help regarding this matter. how can Tata docomo Cheat with the customers like this. i hope you can understand my problem & take some serious step against Tata docomo service. here i am giving you the email id of TATA DOCOMO customer care : [protected]@tatadocomo.com.
please take some serious step regarding this matter this is very serious matter for me.
Details
Customer name : Vijayendra Lothe
MObile NO :[protected]
(docket number PBR[protected]
Tata docomo Toll free no :[protected]

my tata docomo number is [protected] despite of having 3g net balance in my account the company deduct 32 rs from my account, when I called customer care they said the foolish reason that u have opened chargeable site, this is hapend with me 2nd time, y docomo have the reason of chargeable site, not other companies have? The company is becoming fraud day by day. Plz help me and I want my balance refund.

my gsm mobail bill call detel send me my email id
my aall call detel sand me [protected]

Hello sir i need to know my mobile PUK code to unlock the phone, please tell me the process to retrieve PUK code.

Hello,

I am tata docomo customer with mobile number [protected]. I have recharged through docomo website www.tatadocomo.com on 9th Dec 2012. l recharged for Rs.200/ and payments is done through HDFC bank credit card. That recharge has failed but i got a debit conf SMS from the bank at billdesk4862 but i dont have any transaction number, the time of the transaction as per the sms is 12:03:26 on 09 Dec 2012. But I haven't got any recharge amount, Please take this request into consideration and refund my money.

Dear Sir/Madam,

I was staying in rented flat, hence I had to leave the place urgently, so as guided by the customer care that immediate closer they can't take on phone < I have to visit their shop. Hence I had gone to their shop on 28th August 2012 & had registered my closer of the connection (Request No. [protected]). The pending amount of August I had paid in September 2012 (Internet Pay Ref No MIDB[protected]). There after in the month of November they started giving me call asking for the Bill payment of Month of OCT & NOV. Many times I told them that I have closed my connection, still the calls were alive for me. After all I have put email to close the connection. Still they are asking for bill payment of OCT & NOV.

My Closed connection account no. is [protected].

Request you to please take this matter and close it.

Best Regards,
Kaushik Mondal.

I did a prepaid online recharge of 300INR using Citibank credit card from tata docomo website for the Number +91 [protected].I got a confirmation from Citibank regarding the transaction that 300INR has been credited against docomo. I did not get the recharged amount in my account or any intimation regarding the same. Date of recharge : DEC - 8 - 2012 time 12:00PM . Contacted Citibank and Citibank gave me the transaction ID of the successful payment against docomo : 422143 and asked me to contact the merchant ie DOCOMO to resolve the issue. Contacted docomo cx service in the number [protected] and got connected to cx service rep.Explained the problem and she collected the transaction number from me and said this is going to take another 24 hours to figure out.I said I need wither the recharge immediately or the money back as I did it online as they advertise to get it

Avijit on 8th Dec 2012.

My TATA DOCOMO Mobile No. is [protected]
On[protected] at 11:53 pm while using internet I got the following message from 56660

" Hi You have successfully subscribed to Musstbuy on tata at Rs30/30days till 28- Dec. To Stop, Dial 155223(tollfree) or dial *660*9# and select unsubscribe"

and deducted Rs 30 from my account for that NON REQUESTED/PERMITTED activation. My Grievance is why and how can they deduct the sum when I had not even requested for any Activation of any kind. But I waited for few days to know what kind of service they will provide. But SORRY, there was no service. Then on 8th Dec 2012 I dialled 155223 but there was no mention of MusstBuy service in the automated response and surprisingly it declares that I have not any active VAS. Then I dialled *660*9# and UNSUBSCRIBE. At 5:40 pm on same day I received a message from 56660

"Thanks for trying hoppr. We loved to be in touch with you and we are sad to see you go. You will not receive any more updates. To restart SMS HOP to 56660"

(AAFAT SE CHHUTKARA MILI)

I AM HUMBLY REQUESTING to CORRECT THE SYSTEM IMMIEDIETLY to AVOID UNWANTED / NON PERMITTED ACTIVATION /UNAUTHORISED DEDUCTION for the greater interest of the COMPANY to AVOID LITIGATION and other UNPLEASANTRIES to both the COMPANY and the customers as the CONSUMER &
"I want my money BACK"

Last month november 26th i had pay all the balance amount Rs.1263/- with my debit card and i had recieved sms Hi, Thank you for the payment of Rs. 1263 for your Tata Account No[protected]. Your service have been restored. This is my last payment details then this month december 4th i had checked my unbilled amount using *121# and i recieved the sms Hi, approx.Net unbilled amt is Rs.41.2 ( excludes rents) then why my out going call is barred.