Tata DoCoMo Complaints & Reviews

Dear Sir/Madam,

My name is Rohit and mobile no is [protected] of TATA DOCOMO.
I am flabbergast at such miserable customer care representatives being appointed for such big name as TATA's. I am a customer of TATA DOCOMO since last 5 year.
I am facing balance deduction issue from last 3 month and not getting any proper response approximately >500rs is deducted from my balance, each morning 5 rs is deducted. The company somehow activated the "DIVE-IN" service. I tried to unsubscribe the same by dialling deacivation portal in the no 155223 but it says no pack is activated.When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 3 month and daily deduct 5 rupees and not getting any proper answer.
I made atleast 20times to the customer care to cancel but not get any success for customer care representatives were least bothered to help.
Each time customer care say to wait for 4 hour. Some time there refund balance of rs 5 and then again deduct.
I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this.
I need quick action.
some last complates numbewrs are : 551226,GABC[protected],550296,549581,549571
I have call and register completes several time, today also done the same thing and they say we can't able to stop this service.
--
Thanks
Rohit

Hello Sir,
My Self Ramesh Kumar From Tapa My Mobile No. is[protected] i got recharge about free roaming service in india at 13 July 2012 and it cost Rs.46 special RC after that when i reach in Roaming in HIMACHAL PARDESH the Roaming Power Never Done i am got lots of comlaint in Tata Docomo Customer Care No. [protected] about this but they are never giving service. after that when i make call the answer is ALL Customer Care Exec. are Busy so please Doing action about this...

Respected Concern,

I am Rahul Chitale. My Tata Docomo mobile number is +91-[protected]. I am using Tata Docomo Prepay service since more than 2.5 years. Since last few days a service called " WWESUB " is automatically been activated on my mobile phone and Rs. 3 are being charged per day. Since I noticed this I contacted customer care through Online Chat Session from Tata Docomo website and they returned me Rs. 3 back and also deactivated the service WWESUB. But still the same service is automatically activated everyday on my phone and Rs. 3 are being charged. Every morning I used to chat with Tata Docomo representative for the same issue. Everyday they assure that the service " WWESUB " is permanently deactivated and won't again activate on my phone. But same happens everyday. Its very very irritating for me. I don't want my Rs. 3 since I think Tata Docomo is in great need of those 3 rupees but don't want that irritating service " WWESUB ". I wan't permanent deactivation of the service and my balance deductions. I am afraid of Tata Docomo and totally dissatisfied with the service offered and if this issue is not solved permanently then I would prefer to port out of Tata Docomo.

Hi,

I switched to TATA DOCOMO nearly 1 month back using the MNP facility. My mobile number is [protected]. I'm from Andhra Pradesh working in Chennai, Tamilnadu.

The local retailer who processed the MNP said a xerox of Passport with Permanent address and photograph are enough to switch to DOCOMO.

I submitted the documents and MNP was done. But my service was disconnected after few days saying the documents are not received. Please note that I did not receive any notification before hand.

This time I submitted the documents at a DOCOMO Exclusive Store (having lost faith with the local retailer) and got the connection back. Again I submitted passport and photograph. When I asked the DOCOMO Store people about any local address proof, they said they are not required.

Now, they disconnected my SIM again, 2 days back,saying the documents are not received. When I contacted the customer care, they said my issue will be resolved by 26th July which is almost 10 days since the service is lost. I submitted the passport and photograph again. But, now they are asking for local address proof, and stating this as the reason for disconnection.

Thanks and Regards,

Kiran Chalapaka
Please consider my case and resolve my issue as soon as possible. I've been missing lot of important communications for the past 3 days already.

Hi I have been using my Docomo number from last 1 month, my number is [protected].Since the time I have taken this number my balance got deducted of its own,sumtime TOI headline will activated by its own, for each new link my Re1 was deducted, when I deactivated that service then automatically I start getting Jokes and again Re1 was deducted for each jokes, then again I DEACTIVATED that service also, then I start getting some Internet Links and again money was deducted from my account, like this in last 1 months more than Rs 30 had been deducted, I am so my scared with this dt I don’t wish to recharge my number,cos the moment I will recharge my balance will get deducted by some or other service..please look into this matter and stop Harassing customers. As per our Docomo Advertisements you don’t cut unnecessary charges then y i m facing this problen.please deactivate all value added services from my number [protected],and please refund my balance which got deducted due to this which is around Rs 30.And please make sure ki Any Value added services won’t get activated for my TATA DOCOMO number [protected] by its own.Else i will be left with only one option to stop using my Docomo number.

This is really so unfortunate to write a complaint against a company like Tata Docomo.
But the issue has really shattered my confidence in this company.i got my Mobile no [protected] ported from BSNL thinking that Docomo would be providing better services but the inconvenience started from day 1 when i have to run for 20 days to get it activated after recieving my Docomo SIM.After completing my 1st level of hurdle i was confronted with verification process of documents.Till this date i have submitted all the required documents thrice but every now and then i recieve the calls from the goons (CUSTOMER SERVICE) for submission of documents.
My question is that is now close to 2 months i got my no. activated and now services has been blocked saying my verification has come negative.If the same is true then the TRAI or concerned authority should take action against the company that why a no. was in use for 2 months when the verification was negative because as per my understanding the phone services should stop in a weeks time if docs. are not proper.

And if my documents have been recieved on time and now issue of negativity has arisen then it is negligence of the company to stop service now.It shows how proffessional is the company in handling their clients.I tried to speak to local dealer,officer but everyone is showing helplessness and no one is ready to help me.In todays scenario the phone no is like a identity i am feeling so helpless.

Sir,
My name is shankar. I want tell one thing to you sir. In dwarakanagar 4th lane there is a Docomo office. They gave post pide sims with another proofs. Due to this I face a problem which leads to pay 1200/- rs. I don’t think about amount if we neglect this there have any criminal problems I don’t know to take action again that so I inform you so please do some thing to stop. I[censored] want full information please contact me my contact no is [protected].

Respected sir,
Dated 16th July 2012, I tried to recharge my tata docomo no [protected] through SBP net banking service.I did three attempts. And three time recharge was unsuccessful but money was deducted. Money is not refunded either. Please refund the money as soon as possible.
ys
sanjay grover
[protected]

Hi Team,

I have been using TATA broadband internet connection from last one year and my account details is[protected] which is registered on my name (Apratim Dwivedi).I have to write this mail with great disappointment as I had struggled for more than 12 days with TATA DOCOMA customer care representatives for resolution.

Issue is with my last bill which is stating my out standing bill payment is 5115 where as my account credit limit is only 2500. For same I had raised complaint[protected] but it was closed in very unprofessional manned stating that I am agree to pay bill amount which is result of TATA DOCOMO's mishap.

I want to get this issue resolved as soon as possible as my line is suspended for this reason and I am not responsible for using internet even after I have crossed the credit limit. It is TATA DOCOMO's responsibility to notify and suspend my line when I had crossed my credit limit (2500) as I have not received any call/ SMS or email stating I am about to cross my credit limit..
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Regards,
Apratim Dwivedi

Tata docomo is making fool every customer regarding every service they are providing

My Number is [protected]

On 13 July 2012 i did two recharges

One is at 6:59 pm that is of pack 25 in which my docomo to docomo will be 10 paise.

and second is at 7:13 pm that is of RS 34 in which my all STD call will be 25 paise but till now pack of RS 34 is not activated on my number and Standard charges is deducting on STD call every time from my balance

when ever i call their customer care they always give excuse of technical issue and did't give any answer cut the call

Even their on line chat supporter also go away after keep me on hold and did't reply anything

So,request you to pls look into the same on very urgent.as i am now fed up from this.

i registered my complain regarding wrong charges of sms Rs.1750 . date on 3rd July bt no buddy even officers solve my complain till date 17th July ..daily i m talking with customer care bt no buddy giving answers properly ..pls help me..

Dear Support Team,
My Tata Docomo No:-410268 and Account No:[protected] stands in the Name of Mrs Nandini Timothy Flat no 102, 1st floor Rajat Tower, Nr Jaswant Talkies Nagpur Maharashtra India is not working for the last one day. Kindly resume the services at the earliest.
Thanks and Regards
Nandini Timothy

I SUDDENDLY GOT A MESSAGE FROM MY "TATADOCOMO GSM PREPAID MOBILE OPERATOR "SAYING THAT "hI U HAVE SUBSCRIBED TO LAUGHTER CLUB AT Rs10 FOR 7 DAYS".
I IMMEDIATELY CALLED CUSTOMERCARE AND EXPLAINED THE ISSUES THEY RESPONED THAT WE CANT REFUND YOUR AMOUNT AND STILL SAYING THAT I ENTERED SOME CODE AND ACTIVATED THIS SERVICE.

I AM ABLE TO RECOGNIZE THAT THEY HAD CUT MY BALENCE AND COMPLAINT . PLEASE THINK O[censored]NEDUCATED PEOPLE HOW THEY WILL TACKLE THEM AND HOW THESE GUYS ARE CHEATING POOR INDIAN PEOPLE.

PLEASE TAKE NESSASARY ACTION

My name is M.Vijayashree. My mobile number is [protected] still my Sim is blocked because of the reason (PUK disabled Sim card is blocked) Please sent PUK code my tata docomo mobile for email id

Dear Sir/Madam,

My name is Swaroop and mobile no is [protected] of TATA DOCOMO. The company somehow activated the "GamesPack on DIVE-IN WAP". I tried to unsubscribe the same by dialling deacivation portal in the no 155223 but it says no pack is activated. Rs.5 for 3days is deducted from my balance twice in last week. Kindly arrange to unsubscribe the same & refund of deducted amount.

Dear Sir/Madam,

I am also facing same type of issue and not getting any proper response approximately 500rs is deducted from my balance, each morning 5 rs is deducted. When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 3 month and daily deduct 5 rupees and not getting any refund plus loss of balance daily.

I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this.
I need quick action.

Thanks
Rohit Wadhwa
Mobile Number : [protected]

i want my docomo call details ,my mobile nombr is [protected] ,my name is n s patel and my email id [protected]@gmail.com pls imediately my call detaills

I am experiencing a daily deduction of Rs.1 from Tata Docomo my main account [protected] from 14th July to till to date.I have complained to Tata Cus care on 15th and they promise to deactivate the service which is activated automatically.but the next day 16th july again deduction,I registered complaint,But again on 17th also deduction continues,The Cus care is unable to solve and give permanent solution.My complaint ref no:GABC[protected]

I have selected Tata Docomo for it brand fame and service from Airtel but here service is not satisfactory.

I am using data pack for data usage.

Please let me know whether any permanent solution available for settling the deduction issue? and refunding the deducted amount.


Thank You
Regards
Reju
[protected]

I am a prepaid customer of tatadocomo cdma bearing mobile no [protected]. Whenever I am recharging my mobile, the balance after recharging is showing as zero and I am unable to make calls. On contacting customer care I was told that my due amount is Rs. 1300. I am got astonished how a prepaid customers due can be such a big amount. When at zero balance all outgoing are stopped including the net surfing. I believe something went wrong with the system. Request my services must be restored with the last two recharge amount as my balance on date.

My TATA DOCOMO Mobile number is [protected] and i have lost my Online Tata Docomo Prepaid account password
When i try to Reset password it asks for security Question "Your Mother's Maiden name" which i am unable to find correct and so unable to reset my account password. Please help me send my online account password to [protected]
My Email address is [protected]@gmail.com