Tata DoCoMo Complaints & Reviews

Hi,

I have been a tata docomo customer no for 3 years and the present mobile no I have been using for 1 year. The previous 2 years I was ok with the service, whatever charges being levied were precommunicated, in case i had used a service or they had activated one without my consent they would send a flash msg bill. I would call them back and give a piece of my mind and they'll credit it back to my account.

With this account for the past year, I had this problem that I will be charged 3-4 paisa more for every call as it ended. Then suddenly these couple of months, I could notice that on odd days Rs 1.5 0r 3 /- will be gone from my account. When I ask for last three deductions, only an sms of acknowledgment of request is sent. When I called the customer care rep said its data charges even though I had a Rs 95/- internet pack active then. The guy said this will not happen again when I asked for refund he said complaints dept is 198 and deducted Rs 0.5 /- for the call. I called 198 which only had a recorded voice in place of operator which asked me to mail [protected]@docomo.in.

After mailing to [protected]@docomo then to appalette, now I'm posting it here. I find plenty of complaints with same issue.

Perhaps TRAI should give a notice to telecommunication companies to send e-bills/mails for prepaid customers whose billing amount is greater than Rs 300/- for a monthly cycle.


To Benith Israel M
From: appellate kk (appellate.[protected]@tatadocomo.com)
Sent: 18 July 2012 12:13PM
To: Benith Israel M ([protected]@hotmail.com)

Hi,



Thank you for writing to us.



This is an automated acknowledgement response to your e-mail, Please do not respond to this Email.



We will revert to you within 2 working days, Please note that our office timings are 9.30 AM till 6.00 PM (Monday to Friday).



Assuring you of our best services at all times.



Warm Regards

Sunitha George

Appellate Officer- Karnataka

Tata Docomo

Dear Customer,

Greetings for the day!

This is with reference to your e-mail dated 13-July-2012 regarding your TATA mobile number [protected].

We would like to inform you that your request has been put before the concern team and we will revert to you within 48 hours.


For any further queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www.photon.tatadocomo.com. It is a quick and easy process. All you need to do is register on �My Account� which enables you to know your daily usage, to make bill payments, view & download Bills, check Last payment made details etc.
We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.

Warms Regards,

Dasrath.
TATA Docomo � Customer Service.


-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:12:09.0
To : [protected]@tatadocomo.com
Cc:
Subject: [protected]~~M9154623
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________









Hi,

My docomo no is [protected]. My name is Benith.

My prepaid account is being billed without proper explanation on value added services in an obscure manner. the billing is not displayed immediately, I need to monitor balance everyday to spot them and when I report it the customer care, they charge Ps 50 /- and pass on the buck to complaints dept 198 which has a recorded voice to tell me to e-mail to this id.

I need all my billing from 01, June 2012 to be sent to this mail to examine if these fraudulent billing have been going on for a long time. I could never be charged for services other than voice and sms during this time since I did not ask for any other service and data usage was also covered by my Rs 95 /- inter-net pack and Rs 74 /- internet pack. I[censored] cannot help me, tell me how to port my no to another operator.




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Hi,

Two months back , I called customer call and requested to cancel my account(Land Line and Broad Band).
They told, to do this i need to pay my bill, as per their call i paid payment , and reminded to the same person to close my account.
After few days i got bill again...I called to customer care and explianed the same ...and requested to close account...she took my request ..and she told that she will take care.Complaint No :[protected] .
After few days i got a mail saying that Complaint no[protected] resolved and closed , no more information in that mail.This mail leaded to me that account been closed and no further action required on this account.
But today again received the bill for till today.......
Called the customer call asked the status and told the same...now they are telling account is open...u have to pay the bill first for further actions....

Iam not understatnding what kind of service this.....really iam really herted and with this...

I don't know where is this mistake happen....

But mentally disturbed with this...

Do needfull help .....

Regards
somesh

Hi! You have purchased the LNM ID 378 pack at Rs75. Enjoy the Videos!
I GOT THIS MSG ON MY CELL NO [protected] ON 25 JUL AT 0957AM .I HAVE NOT SUBSCRIBED SUCH SERVICE PLEASE UNSUBSCRIBE IT AND REFUND MY MONEY .

on[protected],I went to tata docomo office at s.d.road,near harihara kala bhawan, secunderabad and paid rs.28/- for double talk time recharge and i was informed that after sometime i will receive the massage for the same on my mobile.i did not receive any message for the recharge done.i again went there to enquire but your office got closed.should we believe your staff or not? my cell no.[protected]

Hi,
i am not able to get 3g signals in pune even after recharging my number with 3G recharge as said by customer care executives. Two months before everything was fine and i was able to get 3G signals with out any 3G recharge. when I lodged a complaint regarding this they closed the complained saying your problem will get solved in two hours and there is no problem from out side. I begged the lady(customer care executive) not to close the call until I get the 3G signals but she did not hear me and closed the call. It happened two time with me. And the funniest thing is I am also not able to call the customer care since last 2 months. when I call the customer care, the response I get every time is "ALL CUSTOMER CARE EXECUTIVES ARE BUSY PLEASE WRITE US ON [protected]@TATADOCOMO FOR FURTHER ASSISTANCE". I am very nervous now and planning to port out my number to some different operator. I customer service I have faced her in pune of TATADOCOMO is the worst of mine whole telecom experience. Even the I did not get any reply from [protected]@TATADOCOMO also.
thaks,
Deepak Sabhrawal

Respected Sir,

I have a docomo Sim card. Now i am in roaming area (Punjab). On 22 July 2012 at 12:00PM Rs.66 Balance in Cut from my account. I complaint about it and Customer care assistant told me that your balance will be returned to you with in 4 hours. But up to Today my balance is not returned to me. When
I call customer care center 1st time in a day they pick my phone and i tell them my complaint then they tell me to call back again But when i call back they are not pick my phone computer speaking that All Assistants are busy (During Whole Day). Please Solve my problem.

Hi my name is Dr. Anurag
My no is [protected]
Mail I'd dr.[protected]@gmail.com
I m also facing the same problem of repetitive deduction of balance.
Daily u r deducting 1 rs. frm my balance After getting this msg

(Your Kcelebone photo alert for the day:

http://mobile18.in.com/docomowap/rt/tamil.php?refid=KCELEBONE)
Hm many times I called to customer care they're telling sir v deactivated this service I m getting this msg also
( Hi! You have cancelled your subscription to KCELEBONE on TATA DOCOMO DIVE-IN WAP. Thank you for using our service. )
bt again the same continue.

previously I was in reliance I port my no in to Docomo bt i[censored] will torture like this den I hv to go again in reliance.
I dnt know wt ur customer care is doing.
You are cheating clearly.

my no;[protected] pleas refund my money and deactivat if any thing is activated already your customer care executive have deactivated 15 time and activated the same on their on wise pleas do needful as soon as possible otherwise i will switch over to other service provider

my no [protected] of Tata docomo tamilnadu was having a balance of around 45 rs on 23 jul evening but what happened to my balance as. around 2000hrs when i checked it was having a balance of around1.25please refund it was a false deduction from my account

No response form TATADOCOMO Complaint Department & Network for my below email on 19th & 21st July 2012. i Have clearly mention in below draft please provide the MNP Procedure for small Enterprises Customer.


Dear Sir / Madam,

This is with Reference to my cell no. [protected] & Multiple 6 connection complaint no.[protected],[protected],[protected] etc. we have multiple 7 Tatadocomo postpaid Connection, & same problem in all 7 Connection for Call Drop & Roaming No coverage of Tatadocomo because of the Tatadocomo using other network sharing connection. Like Mumbai network setting with Loop Mobile same vis-Ã -vis other state Idea network Sharing or Vodafone. My all connection no. is [protected], [protected], [protected], [protected], [protected], [protected], [protected]. All connection are on the name of Ketan Pandya & Nitin Pandya. We are in enterprises 149 post plan. My complaint is in local network maximum call drop complaint & roaming coverage area if am not getting tatadocomo network than I have to use IDEA or other partner Network. Also in Travelling train or Buses maximum call drop in Roaming Tatadocomo Network if I have using IDEA or other partner roaming charge is standard 1 ruppee for Local & Inccoming charge & STD using 1.5 rupee charged. So we have decided to port out from Tatadocomo. Please provide the details of port out procedure for enterprises plan. If you have any doubt in my complaint kindly call in to my cell no. is [protected]

Thanking you in anticipation and expecting your kind cooperation for the same

Dear Sir,

I had recharged for Rs.200 on 22-July-2012 mobile no ([protected]) in Tata Docomo online prepaid.. But still now no confirmation is made and the
recharge amount is not added, but my amount was deducted from my Standard Chartered Bank Bank A/c.

Transaction id:[protected].
Transaction time: 18:58:25/97121
My IP Address: 117.206.242.76


Could you please respond ASAP.

Thanking you sir
Nagesh Kumar.K [Mobile: [protected]]
H.No.9-8-39,
Bheemeshwara street,
Vemulawada,
Dust: Karimnagar

Could you please respond ASAP.

Thanking you sir,
Nagesh kumar

I am Loop mobile customer, using loop mobile postpaid service from 1 July 2012. I have paid my first bill on 21st July 2012. Now problem is Tata Docomo executive daily call me and asking about unknown person Sujit Verma, I not aware about Sujit Verma. I asked to executive who is Sujit Verma they told me Sujit Verma is not paid Tata Docomo postpaid bill and give my number for collecting amount from me. Whether it is possible any unknown person give any other number for collecting bill amount without his Consent. I request to you take action against such executive and that unknown person i.e Sujit Verma.And stop such type of calling.

I usually receive a Customer care call every day. In that They promote their offers and caller tunes. And i lift their call and cut their calls within few seconds. If i not did like they will call another time in that day. So to escape from their harassment .
but one day i received a call about their caller tunes but i didn't cut the call up to 2 minutes. But the call is continuing and finally after few seconds i cut the call. But the within 5minutes duration. They cut Rs.35 from my balance and activated caller tune and send two messages for deducting the amount.
When i call the customer care somebody said you pressed the button that is why the caller tune is activated. But my phone is (NOKIA-C2-06) touch supportive and i know that i didn't press any button except call receiving and ending button.
Customer support executives are not giving good response . Another one said we don't handle such problems you can call another number.

sir,
my name is amit kumar, i want to unsubscribe all unwanted service packs( monthly packs,not buddy net) from my mobile '[protected]'
due to these subscription ,i lossed my money.
and i want call to customer care from 121 dilling, but no customer care optional number given list ( press 1,2,3,4,5,6,7,8)
now my no. is [protected].( i want reuse my old no. [protected])

regards
amit kumar
[protected]

Sir/Ma'am

My prepaid number is [protected], there are approx. 126 balance in my account till 12noon on 09/07/2012, sooner i lost network in my phone for hours, after that when i again got network back, only 13.05 balance left i.e i lost approx. 115 balance. Neither I was in roaming nor activated any service,i even didn't used my cell for that time, nor i have received any message from your side.

I want detailed record of my deduction and my balance back which i didn't used.

Secondly, your costumer care calling service is very poor, executives are not at all co-operative, neither the call is being received by them properly nor they have any information regarding what we ask for. whenever they being asked for any information,they simply forwards call here and there,misguides us,waste time and very manner less.

Please take care of this and respond me as soon as possible.

I hold a tata photon plus device with a Corporate postpaid connection.

My tata photon no. is: [protected].

When I check my current usage details for current month, it shows that I have used 10GB in period between 5th jul to 20th jul. (15days)
I have hardly used my net connection during this period. I don't understand how such a high data usage is being shown.

My total monthly usage is 2-3GB.

The Reference No. is 553061.

Could you please look into this? If my data usage is not corrected at earliest, then I will be forced to discontinue with the services of
tata photon.

Hello, I am Venkatesh Reddy, from Bangalore, Karnataka. Recently 7 days back I have taken a Tata Docomo Sim, on 19.07.2012 without my permission, TATA docomo company activated caller tune for 180 days and charged Rs. 120/-. I have not requested any caller tune facility. How can TATA Docomo company can activate caller tune which i never wanted. if the caller tune is not cancelled and pay back my money Rs. 120/- back I will put case against in consumer court and pull these people and pay hefty penalty for illegal activation of caller tune. My Number is [protected]

I am holding an Prepaid card of Tata Docomo from launching of docomo. I want to convert that Prepaid number to Post Paid and for that i contacted to an Agent from Tata Docomo. As he requested i had submitted all required documents to him. and i paid 400 rupees.He given me New SIM card and told me that my old Prepaid number will get activate on this New SIM card immediatly. but not! i can understand that it will take some time to process. but it was too late. i called to the tata docomo outlet agent name is VINAY many times and he said that you just come down to our outlet and take your money back. after 5 five days it was activated.
2)actual deposit was 300 only for my 249/- plan. but that agent was collected 400/- from me. when i asked that why you are charging 100/- extra and he replied that it is for sim card. when i consult to another tata docomo outlet that people said that we are not charging any amount for new sim card.when my num was activated i got a call from tata docomo i just complained to them and the next day i got a call from tata docomo that they are saying that tata docomo agent vinay will paid 100/- in my upcoming bill.
3) from 18 of july i am not able to connect internet and from 19 of july i am facing problem of signal drop. till today nobody solved my internet problem. i called many times to customer care and they are giving differnt different answers for the same problem
what this docomo area managers doing. they are in service industry or in some fraud business

I recharged with rs 146 and after that rs 4. But they gave me only 4 MB data. Upon calling, they informed me to wait 48 hours. After that one representative told you have comsumed your 1 GB.
I launched a complaint with them PBR12031749. Now they are telling me to wait till 1 month. DOCOMO shows only says Simplicity. But they will loot you.
On website ADs they will just say you will get this that. Once you do recharge they give nothing and says to wait and wait..
If they are giving that data only for 1 month, what is the possiblity that they will not say after 1 month that you have lost your validity and will not get data.

Worst experience with DOCOMO and its guys. Why they don't take time when it comes to deducting money. And why 1 month to wait to just get my benifit data.

Dear Sir,
i am using tata docomo number [protected] i have recharge rs.65 for internet service of 1.5gb. but it is disconnect within 1 hour uses. I have complaint lot of time to its customer care but result is 0. Due to this problem i have lost lots of data. i have compalin to its customer care but they told that its problem in your system, in your mobile etc.
and then i changed mobile and system but result is same. so finally i have decided that i thrown my docomo card and use idea. because IF TATA DOCOMO DOES NOT CARE THEIR CUSTOMER WHY WE GO BEHIND THEM.
I also request all tata docomo internet user plz thrown there card and uses IDEA new card with attractive scheme
of Recharge of Rs.21 and get 500 mb 3g data.
so plz all internet customer of tata docomo internet tell tata docomo to tata and welcome other service provider.