Tata DoCoMo Complaints & Reviews

This is regarding a fraud with me, a Tata Docomo Walky Customer.

On 16th May-2012, I took a Tata Docomo Walky, they promised to give me the selected number that I have choosed, i.e.[protected], after that they have collected all the documents and gave me a demo number and told me that my choosen number will be activated within an hour, but nothing had happened after that, and on 19th-May-2012, I got a letter from Tata Docomo mentioning that they have activated[protected] on my name, but that is also not working. So, Please let me know what to do now. I want my selected number to be activated on a priority basis. I have visited Tata Docomo gallery of Borivali(e) and Malad(e), but have not received any positive reply.

Agency Address from where they gave me the Tata Docomo Walky:
Sky Net Telecom, Shop No.19, Ghanshyam Tower, MG Road, Next to Charwak Hotel, Borivali(East), Mumbai-400066.

This Lady who called me from TataDocomo was Aswhini([protected], [protected]), and the guy who had collected the document was Rahul([protected]). I have tried to called these guys, but they are not picking up my call. They have wasted more than 2months days of mine.

I had choose Tata Docomo keeping in mind that it is one of the top most telecom service provider, but it seems that its Agencies are doing fraud against them. As of my view, TataDocomo should throw out this type of agencies and workers who mis-guide their customers. A strict action should be taken against them. I have tried to get in touch of Tata Docomo appellate desk, but those people also keeps on sleeping. They are the worst.

Looking forward for a positive and faster response.

Regards, Vinay

Sir i have took 3 docomo sims same day,, and i have given my same address proof for all the 3sims but when i checked with the coustmer care , only one sim is in my address proof and the other two sims with different address proof , and my proof has been misused by others.. so pls check that and provide me the information..the numbers are [protected] , [protected] , [protected]

Hello Sir / Madam

I was having couple of mobile connection of TATA DOCOMO Services.

While getting connected to your network, your marketing executives promised me lots of thing and also gave me assurity that your service network will be best as compared to others.

Also while filling my form for your Postpaid SIM cards… I attached my all documents and also I mentioned in form that, The Mobile Bill should be sent to my email ID. Also it was confirmed with your agencies.

Later due to network problem I requested to your people to discontinue my mobile network services… All this incedent took place in Feburary 2012.

Later I got call on 25th April, 2012 regarding to bill payment of my Tata Docomo numbers. The person was calling on behalf of Saikrupa Agencies, Nashik Road his name was said Mr. Shrikant.

I remined him that, I have already made a request to disconnet my mobile connections. In answer he told me that, he can deduct the rent and all other things after my disconnection request. Also he promised me that he will be coming to my office on next day (26th April). He failed to come to me.

And again he call me on 27th April, 2012 for the same. I asked him why he did not come in commited time to collect mobile bill. And I was answered in very abusive and insulting way by Mr. Shrikant and also he threatned me by tell that, the agency is running by some politician’s husband and he is having all rights to absue me.

Same day I went to their office and gave a complaint and also I took a aknowledgement… but acknowledgement was not stammped. And I was told to come again. I went their for almost a week and followed my complaint. But it was of no use to me.

Later I left this issue. But mean time many times I got a call from your office of bill payment and when ever I remind about my insult and your abusive behaviour to me… your people behave more rudely to me and your people never forget to remind me that I have to meet them in police station and court.


Even today 28th July, 2012, some lady gave me a call regarding to bill payment from[protected], I remind this lady about what your people challenged me to meet them in court. On my reply, your lady tele caller was also rude to me and quite abusive.

After getting lot disturbed by such inceidences I tried to launch a complaint on TATA DOCOMO website, but the complaint section is not working on website… So it’s a good idea from DOCOMO not to receive consumer complaints from mobile users and claim that they are best in serviceses.

I request TATA DOCOMO to look into this complaint and let their people know how to behave with their clients or I should have to approach Police for threatneing me.

Regards
Umeshkumar Nagare
[protected]

I have using Tatadocomo GSM mobile ([protected]) service. i have requested to active mobile internet pack on 24/07/2012. but still it not activated. and service provider answering it will activate after 7/08/2012. Even they are not giving any reason just telling it is inprocess. How bad service Tatdocom is providing to customer. To activation of this pack hardly takes 24 hrs and they are taking 14 days.

TATA Docomo Sucks!!
I declare TATA Docomo has the worst service among Indian Telecom operators. I had a really BAD experience with them. They have deactivated my service for 3 days:(. Reason – They failed to do the address verification. How on earth can they call a working customer on a weekday and ask them to be at home in the morning? They give a deadline of 24 hrs to go to the store, that too on a weekday. Do they think we don’t have any other work apart from running around their stores during weekdays? Added to this – their 121 customer service is pathetic. They say they will call back, but they never do. Their staff (including the store manager) at the store (City Center, Salt Lake, Kolkata) are not at all apologetic about their service and in turn behave rudely with the customers. TATA Docomo!! Self off your business and start a VADA PAV business coz you are fit for that, at least I hope so! :-|

Your Disgruntled Customer..

UNWANTED BILLINGS SUCH AS sms subscription/renewal charges, gprs & Dive-in-VAS charges every month as well as blockage of SIM having mobile No. [protected].

Hi.. My mobile number [protected], in this number im able to send messages from to every one and even can able to call and recieve incoming calls but im unable to recieve message from any number.. Not even company message r getting recieved.. I asked in customer care but they r not seem to b responding properly.. Docomo customer care is worst customer care center ever... Please try to resolve my messgae recieving problem .. Not even a single message i can able to get from any one , its just discustting problem .. Kindly resolve my problem as soon as possible..

Dear sir,
i have a tata docomo prepaid connection,At our area heavely network coverage ouucur due to very poor signal strength, i called customar care but they do not take any steps to solve it. we suffer this poblem from january 2012, so that many time my phon number is unreachable.
kindly take a step to solve it ,
Thanking you,

my no [protected]
my alternate no [protected]
email. [protected]@yahoo.com
daily cutting of money may please be stopped and already cut amount May please be refunded

My number is [protected].. I thought docomo is good & migrated to it from airtel.. Then i realised i did a big mistake.. Yesterday by 7pm i did online recharge of Rs.399 which they deducted from my account for BIS.. But till now its not activated.. I got tired of talking to general & technical customer care.. They both are asking me to call the other one.. Customer care in Tamil nadu circle is totally poor.. They don't give respect and understand our problem too.. What am i supposed to do now..?? Money loss, time loss... Tata Docomo totally waste.. I need a solution...

Name: Smit Morabia
Email: [protected]@gmail.com
Mobile No.: [protected]
Type of product: GSM Prepaid Service
Nature of complain: Customer care and balance Related.

I am not able to register my compalints via Online complain service on www.tatadocomo.com so i am forwarding my complaint via www.consumercomplaints.in.
[protected][protected][protected][protected][protected][protected][protected]


I am Angry as well as Frustated due to the following two Complaints.

1. Cannot dial anything after calling 121 or 198...
-----whenever i call 121, i cannot dial/input anything during the call, e.g. "if the IVR says :dial 1 for balance, dial 2 for schemes," and if I dial 1, then also it ignores my action and goes on furthur saying dial 3 for this and dial 4 for that.. Thus I cannot even dial 9 for talking to Customer Care so that I can register my complaint. Same is the case in dialing 198.
------ I assure you the following : There is no malfunction in my phone device or touchpad. i have tried inserting Sim in another personal mobiles but still the problem persists. i have visited Docomo gallery and I have also checked inserting the sim in the mobile of authorized person at the docomo gallery and still the problem persists. And they say they cant solve the problem and i have to talk to Customer Care. But i cannot talk to Customer Care because I cannot input 9 or any number after calling 121. thus there is no way i can contact CustomerCare.
Please help me by calling me on my number [protected].

2. Received Less TalkTime (of Rs. 86) on recharge of Rs. 100...
------Recently i had recharged with plan voucher Rs.120 under which i got the following benefit " Talk-time of Rs 55 on recharge of Rs 50 and Rs 115 on recharge of Rs 100 for 180 Days". So on this assurance, on 27July 2012, i made a recharge of Rs. 100 on my number [protected]. but injustice has been done because i received only 86 Rs. balance instead of Rs. 115. now to register this complain, i cannot input 9 after calling 121 or 198. what shall i do ...?????
So i am using this online Complaint Service to register my Grievances.


I want tata docomo to understand how much the above inconveniences have affected my faith in tata docomo that was very much strong since long as i am an old and faithful customer of tatadocomo. One of my Friends have suggested me Mobile Number Portability. What should i do ...???

Thanks. Ur urgent Reply (via voice call) and satisfactory Solution is awaited.

Hello,
i took a new DOCOMO([protected]) connection 2 days before(using my friends id proofs), when my friends tried me to call from ISD numbers(kuwait)., they are getting someone else, not me. also i can not make calls to some numbers in kerala, and them to me. but at the same time i tried some other networks n there is no problem with any of these numbers.., last 2 days i have the issue so i called the customer care, first time the customer care officer told me to he cant solve the problem, so wait he will transfer call to higher officer,bt i waited for more than 15 minutes bt no response. 2nd time i called the officer told me to call back after 1 hour now their server is down, also he told that next time while am calling i can directly talk to officer, but when i called the 3rd time new officer told me the problem is regarding call barrier service, that was really a funny answer to me.. i told him about last 2cals then he told me they cant do anything now, call back tomorrow morning after 9am. what should i do??????
i tried once again to customer care, the reply is all our customer care officers are busy please try after some time...
i just came from Kuwait for my one month vecation, i need a relaible connection please help me....
my friends told me DOCOMO have nice service, and even the add is no hidden charges i agree all that.. Even he(using docomo [protected]) tried to call my home(kerala)-what happened is his call connected to some other number, someone is talking but cant hear my friend, after few second again hearing ringing sound again some one speaking.. again ringing.. now i have to make calls to my family from someone else number, keeping 180INR balance in my mob, DEAR DOCOMO please.... can you give me my money back to me, i cant even port my number its new right..? ohh.. forgot to thank you.. because i made call from my friends Docomo number to my friends at Kuwait. if you cant do anything pls transfer my balance to his number.. both connection are in his name..


Sree
Tumkur, Banglore.

My name atang panchal and mobile no is [protected] of TATA DOCOMO. The company activated the "DIVE-IN WAP". I tried to unsubscribe the same by dialling deacivation portal in the no 155223 but it says no pack is activated. And in bill amount Rs.5 per day and total 300 rs charged . I get your connection last 5 month but every month i paid this kind of amount. Kindly arrange to unsubscribe the same & refund of de572ducted amount.

UNAUTORIZED CHARGES CHARGED BY TATA DOCOMO.

Dear Sir

As I am valued customer with TATA Docomo for more than 1 year I was using the postpaid connection with my relationship number[protected]

For recent times I am troubled over the charges which are posted against my number. This is completely un ethical, un professionalism towards customer. I am giving service and should always be treated like a king. But in my case I am treat literally less than a beggar. Every time I make a phone call to customer care they resist saying no hidden charges against my TATA Docomo but always charge as unauthorized amount. This is happening for last 3 months. I kindly request you to take this as a complaint against the company and also treat this as a case of negligence by the service provider.

Company in turn is using customers to mentally harass them for business and also policing claims o[censored]nthinkable subscription charges. I plead the company to be responsible for claiming un necessary charges.
Tata Docomo Dive In-VAS Rs. 150.00 Last month I paid 220Rs/- Plus for the same, several times more than this.
Regards
Rajeev C M

I activated BlackBerry services on my number ([protected]) on 23/07/2012. After several follow ups with their customer care team, the issue was escalated to the network team. It seems EDGE is working at my home, but not inside my office. My home is just 1 km away from my office. Even though the issue was escalated to network team yesterday, no one has followed up till today 5:45 PM. So I have decided to move on with a another service provider and that is in progress. I have asked them to refund the amount (Rs. 399 was deducted from my account for BlackBerry services). This was initiated today morning and still did not find any progress on this too(I expected atleast an automated response). I am even discontinuing the connection, as I cannot carry 2 phones. It will be really good if the amount in my account also can be refunded.

we are tata photon whiz mathura
postpaid customer my number is - [protected]
our work has been stopped from past 15 days. we complaint to nearest tata docomo office many times but there was no response after 2 days he send a technician to check the device he says that your device was not work no longer and you must purchase a new device. we go to the shop he say that device will come in 8 days .but he can't came .we purchase a new device from agra .
after purchaseing we open the internet he show- server security certificate is not valid yet.

Myself Kapil Nanakwani with mobile number [protected] is being cheated
in terms of GPRS pack

I have activated 50 MB data at 9 am on 26 July. When I used the data
used was 41 MB, still 9 MB remaining. The company inspite of 9MB data
left cut my general balance without any warning message. As a result i
lost my 30 Rs balance. Moreover according to me i have not used such
huge mount of data. Inspite of pack remaining company cut my balance.
When called to customer care they did not respond properly and cut the
phone from their side when asked for adequate reason. Moreover the
gave a fake reason of 'using 2 sites simultaneously has resulted in
cut of general balance, one site was accessed from 50M data and other
site from general balance', which is ridiculous reason from the
customer care Moreover TATA DOCOMO blocked my further calls to customer care.
I have been using this pack for my business mails and other things.So
there is huge amount of loss to me on financial grounds.The abrupt cut
of balance without any reason has incurred me great amount of
loss. Moreover when I use the GPRS service from my other docomo number, the data usage inspite of opening too many sites (3-4 sites simultaneously) is very low and when used from this number it costs 25 MB for just one single gmail.I have opened only one page of gmail only and they cut 25 MB data from 50 MB.This is also a kind of cheating to me as i m new customer and just converted 1 day back my Uninor number to Docomo number.But all are cheaters..!!

I have decided to final a legal complaint to TRAI regarding this as i
am cheated on financial as well as mental grounds (because of blockage
of calls). If this issue is not resolved and if I am not able to get
back my balance sooner, i will file a complaint regarding cheating by
your company as i am the aware customer.

I am filing this complaint in consumer forum, in order to aware other
customer regarding your service.
In case issue is not resolved i will file a legal complaint to TRAI.!!

Company has subscribed me an unwanted service TA -PLAWAP and is charging mone daily i hv lost 90 rs till now . I called customer care also but cll to customer care representative is not being processed. Now i request you to forward this complain as soon.as possible.
My num. - [protected]

Sir, Myself Nandan Salgaonkar and my Tata Docomo Prepaid No. is [protected]. I had activated GPRS PACK Rs.5 of 50MB yesterday(24/07/2012) at night 11.50pm . I had used only 3MB. But at 12.01am(25/07/2012) my MAIN BALANCE reduced to Zero which was initially 7.79 Rs. and my GPRS PACK also stop. Sir I just used 3MB for only 10minutes and Pack validity is 1 day. So Please refund my Main Balance and Remaining data on GPRS PACK of Rs.5 . My Email Address is [protected]@gmail.com

Hi,

I have been a tata docomo customer no for 3 years and the present mobile no I have been using for 1 year. The previous 2 years I was ok with the service, whatever charges being levied were precommunicated, in case i had used a service or they had activated one without my consent they would send a flash msg bill. I would call them back and give a piece of my mind and they'll credit it back to my account.

With this account for the past year, I had this problem that I will be charged 3-4 paisa more for every call as it ended. Then suddenly these couple of months, I could notice that on odd days Rs 1.5 0r 3 /- will be gone from my account. When I ask for last three deductions, only an sms of acknowledgment of request is sent. When I called the customer care rep said its data charges even though I had a Rs 95/- internet pack active then. The guy said this will not happen again when I asked for refund he said complaints dept is 198 and deducted Rs 0.5 /- for the call. I called 198 which only had a recorded voice in place of operator which asked me to mail [protected]@docomo.in.

After mailing to [protected]@docomo then to appalette, now I'm posting it here. I find plenty of complaints with same issue.

Perhaps TRAI should give a notice to telecommunication companies to send e-bills/mails for prepaid customers whose billing amount is greater than Rs 300/- for a monthly cycle.


To Benith Israel M
From: appellate kk (appellate.[protected]@tatadocomo.com)
Sent: 18 July 2012 12:13PM
To: Benith Israel M ([protected]@hotmail.com)

Hi,



Thank you for writing to us.



This is an automated acknowledgement response to your e-mail, Please do not respond to this Email.



We will revert to you within 2 working days, Please note that our office timings are 9.30 AM till 6.00 PM (Monday to Friday).



Assuring you of our best services at all times.



Warm Regards

Sunitha George

Appellate Officer- Karnataka

Tata Docomo

Dear Customer,

Greetings for the day!

This is with reference to your e-mail dated 13-July-2012 regarding your TATA mobile number [protected].

We would like to inform you that your request has been put before the concern team and we will revert to you within 48 hours.


For any further queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www.photon.tatadocomo.com. It is a quick and easy process. All you need to do is register on �My Account� which enables you to know your daily usage, to make bill payments, view & download Bills, check Last payment made details etc.
We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.

Warms Regards,

Dasrath.
TATA Docomo � Customer Service.


-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:12:09.0
To : [protected]@tatadocomo.com
Cc:
Subject: [protected]~~M9154623
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________









Hi,

My docomo no is [protected]. My name is Benith.

My prepaid account is being billed without proper explanation on value added services in an obscure manner. the billing is not displayed immediately, I need to monitor balance everyday to spot them and when I report it the customer care, they charge Ps 50 /- and pass on the buck to complaints dept 198 which has a recorded voice to tell me to e-mail to this id.

I need all my billing from 01, June 2012 to be sent to this mail to examine if these fraudulent billing have been going on for a long time. I could never be charged for services other than voice and sms during this time since I did not ask for any other service and data usage was also covered by my Rs 95 /- inter-net pack and Rs 74 /- internet pack. I[censored] cannot help me, tell me how to port my no to another operator.




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