Tata DoCoMo Complaints & Reviews

Dear Customer,

You can go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

NETWAP
My Docomo Prepaid number is [protected]
I have not subscribed or activated any Internet services.
But a Service by the name NETWAP has been automatically subscribed to 'Bollywood' category.
It is deducting one rupee every day. Messages from NETWAP say i could stop the service by dialling 155223.
I checked it, and they say there are no active services on my account.
NETWAP has taken 8 rupees so far. Calling Customer care has not been of much help.


Please remove this service as it is useless to me. My Cell phone does not even support Internet.

Thank you.

Hi Rajinder,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Same problem on my number [protected].
Don't know how to deactivate it. Tried all sort of things but its not working.

Please deactivate this service else stop bringing Ranbir Kapoor on TV to make fool o[censored]p :(

Hi Elvin,

Kindly be informed that the amount of Rs.7 has been adjusted in the number and the service SubsServ is deactivated and currently there is no issue now


Thanks and Regards,
Customer Care
Tata DOCOMO

tatadocomo internet — photoshoot net wap automatically activated.....

i am pankaj gupta from gwalior. photoshoot netwap has been automatically activated on my no.[protected].plz deactivate it as soon as possible........ i dont need.

Hi Sagar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Dipankar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

i am losing my balance daily on my number from tata docomo by receiving newsalert from netwap.when i tried to check services with dnd of tatadocomo, it does not say i am registered with any service. already i have lost around 500 rs. on another service which i never activated. where the hell do tata docomo ppl think they are looting the money from ppl's mobile balance???

Netwap alerts have been activated on my number. It keeps deducting 1 rupee per day. Please deactivate these services on my number +91 [protected] and customer care don't help me.
when i call 155223 it says that no pack is activated.
plz help me.

Hi Dipankar,

Kindly be informed that the amount of Rs.10 has been adjusted in the number and the services CARTOON and SubsServ are deactivated and now there is no issue


Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Rajesh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Same problem with me also...then which cdma are u using now.

I have galaxy ace duos...then which crd should i prefer for internet.

I too had the same problem, TATADOCOMO just swallows your money without realising what is their mistake and they are not bothered, if you ring the bell for transparency and service, pls do not expect from them at least after DOCOMO joined TATA.
Because i have lost Rs. 2100 in the month of JUNE 2012 and they already swallowed my balances of 400+ rupees and and therefter 6 times recharges, still balance is zero and asking more to recharge with Rs. 5800 in the second case October 2012.

I have decided now not to recharge, and there is no question of complaining to these people and getting complaint number ... absolutely waste of time and energy.

"When Boss Favours Corruption is legal" - you are a general public - AAM ADMI- - Now You decide whether You are Boss or AAm ADMI

sir,
i am using tata docomo sim and no. is [protected]. On 29th march at 3a.m. my balance got deducted by 15/- Rs. since then i called docomo customer care many times but all the time they said that they have problem in their server and after some-time i got message from them that i have subscribed to call me tune service.
But i didn't make any such subscription which i told to them to which they replied that around 00.13 a.m. they called me for call me tunes offer but such call didn't came on my mobile .I have all details of call log.....which also shows that any call from docomo did'nt came on my mobile.....

Hence,i want to file a complaint against them about unnecessry deduction of balance....

sir,
i am using tata docomo sim and no. is [protected]. On 11th may my balance got deducted by 15/- Rs. since then i called docomo customer care many times but all the time they said that they have problem in their server and denied to launch complaint and after some-time i got message from them that i have subscribed to call me tune service.

But i didn't make any such subscription they called me for call me tunes offer but such call didn't came on my mobile .I have all details of call log...which also shows that any call from docomo did'nt came on my mobile...

Hence, i want to file a complaint against them about unnecessry deduction of balance...

this is the 3rd time my balance is deducted so pls now its inough
so thats why i want to launch a complaints against tata docomo

[protected]
this is my personal no. my balance is deducded everyday by RS10 .i called custemer care they said that i m sending INTERNATIONAL SMS .
ACTUALLY I M NOT SENDING ANY INTERNATIONAL SMS & MY BALANCE IS LOST .PLEASE HELP ME!!! . PLEASE BAN MY INTERNATIONAL SMS

dear sir,
i have tata docomo mobile card .my no. is [protected] from 27 august 2010.
on 2 oct comany deduct my ballance rs.30 without my any demand,then i contact
to coustemor care,they give me complain no.GBL[protected],but they do not
give my ballance back.please justice me.
inafter purcase of my sim,company has deduct my ballance atleast 3 times,
after my complain co.give my ballance back.

I purchased tata docomo number[protected], its a miserable services since i bought this card. No coverage, poor voice quality and for the last few days they, automatically deduct money from my account and activate uncalled services on my mobile, they siphoned off more than Rs 150 from my account for activating various rubbish services like keeda alerts, ringtone alerts for which i never make request !!! As per their customer care i activated this services when some flash message came on my cell, if someone has put the cell in pocket and automatically flash message activates those schemes then whose fault it is, even after registering with DND (do not disturb) my amount is still being deducted, mailing to their applate authorities in vain. It seems that instead of Ratan TATA, Dawood ibrahim has invested money in this business and he and his associates are offering services, its time to disappear docomo from the market, good bye japanese, poor sucker services.

dear sir
my mobile no. is [protected],
today company deduct my ballance
rs.30 and rs10
now my ballance is 0.89,so ican not do any call.
if i recharge than they will deduct my ballance.
i advise people that do not use tata docomo.
compny is cheater.

i am using tata docomo for more than 1 year, but often i have to face the problem of auto activation of certain services resulting in loss of balance. this is the worst feature you have.
few days back love tips got activated on my no. by itself and rs.3,rs 5.and rs.19 were subtracted from the total balance.
what is this?
you are directly cheating with the customers.
is it the act to be done?
it disappointed me alot...........plz deactivate all types of ridiculous services from my no. and do not activate in future without asking me through call or sms.

i am very disturbed from this service provider because i am lossing my balance.....pleace look this.....my number is [protected]

worst service unnecessary deduction of balance no ! cheaters

agreeeeee

DEAR SIR/MADAM, DATED:31-DEC-2010
I HAVE BEEN DEDUCTED A LOT OF BALANCE FROM MY MOBILE ([protected]) WITHOUT MY KNOWLEDGE FOR THE PAST 5 MONTHS FOR THE SERVICES LIKE CALL ME TUNES, CRICKET etc.THEN I ACTIVATED THE DND SERVICE. BUT RECENTLY I RECEIVED A CALL FROM JOKES.I JUST DISCONNECTED THE CALL.BUT FOR DISCONNECTING THE CALL I WAS CHARGED Rs.25 FROM MY MOBILE.THEN I COMPLAINED ABOUT THIS TO THE CUSTOMER CARE.THEY SAID THAT THEY WILL REFUND THE MONEY IN ONE HOUR. BUT THEY HAVE NOT REFUNDED THE MONEY BACK. THE NEXT DAY I CALLED THE CUSTOMER CARE. BUT THEY SAID THAT THEY ALREADY REFUNDED THE MONEY.BUT I HAVE NOT RECEVIED YET. BUT WHEN I ASKED, THEY THREATENED TO DISCONNECT MY OUTGOING AND INCOMING CALLS FACILITY.AND THAT WHOLE DAY THEY BLOCKED ME FROM CONTACTING THE CUSTOMER CARE. PLEASE TAKE NECESSARY STEPS TO REFUND MY BALANCE AMOUNT THAT THEY HAD DEDUCTED WITHOUT MY KNOWLEDGE. MY E-MAIL ID IS [protected]@rediffmil.com
THANKING U.

sir My name is Ravijot , I recently bought a new connection of TATA docomo. But when ever i activate rs 60 internet on it .,they deduct my whole available balance saying that u have downloaded a java game and cut my whole balance. First time they charged me rs 98 for this , nd when next month i activated my internet pack of rs 60 ,again they deducted rs 78 (which was the available balance) ,and sent me a message saying that thanks for dowloading java game ,you have been charged rs 78. I also talked to the customer care but they didnt responded to me . So I decided to file a complaint of Tata docomo. Please look into this matter, Thanks .
My TATA docomo number is [protected]

when you call on 54321 and if you press 2, 3, 4, or 5 or any number, that means you have subscribed for that particular alert or service. If you press it three times that means you will be deducted amount for 3 times subscription even if the balance goes null. next time when you recharge you will be deducted for a particular subscription (those left after your balance goes nill). please ensure no child holds the phone and makes unnecessary subscriptions

I am using tatadocomo no.[protected] for last six months and company deducted the amount from my account twicely once for health tips and second for java game i never applied for health tips and never downloaded any game. as i was the regular user of docomo net and isd calling but due to their cheating activities nw i switched to airtel for the same services but i want my money back and want to alert other user be carefull and keep minimum balance in ur account for safety or avoid docomo
regards
Taj Dhillon

deduction of balance everyday through subscription of MVC. everyday Rs.3 is deducted . i can't bear this. i have lost about Rs.200. in this........... i just want to close all of these subscriptions and return all my money back..or i wii use the process of MNP.............

hi, i am alok singh sengar. i am student at indian school of mines, dhanbad. on 8-2-2011 at 2 pm, i have 135.82Rs balance. after this my mobile starts showing that u have charged rs 0.50 for last internet browsing, although i didn't open internet even one time. these type of msgs keep on coming for almost 3 hours, they show my balance sometimes 22 sometimes 0.02 sometimes 15. in between two msg came one saying that u have subscribe for roadies spl vidios, you have been charged rs 30. second msg was telling thanks for download valuepack, you have been charged rs 20. and my account balance kept on floating in that period. in evening when i called tata docomo customer care, they told me that u have charged rs 49 for data usage, rs 20 for data usage, rs 30 for data usage. even this way i had 35 rs left, but i have only 5 rs left. i asked them for refunding of balance, they put my call on hold, and now they are not answering my call. and this is not happening first time. mobile compnies usually do this. alok singh sengar, diamond hostel 58, indian school of mines, dhanbad 826004, jharkhand, mo. [protected]

I don't activate anything & they unnecessarily deduct my balance.
They are activating themselves & deducting the balance & while asking giving the same reason for deduction. I never activate such things....
My mobile number is [protected].

I HAVE RECEIVED MASSAGE THAT FROM MY ACCOUNT RS.9.8 HAVE BEEN DEDUCTED FOR SUBSCRIBING TO GENERAL JOKES EVEN THOUGH I HAVE NOT SUBSCRIBED FOR IT.
I WANT MY BALANCE BACK .

please give me my balance back earliest possible

Tata Docomo — deactivating services and deducting balance without permission

one month back my docomo sim ws charges 30 rs for shyri pack..aftr tht on 24th april it renew ws done..aftr compalinin abt the same i ws refuned my 30 rs back in my account...but also last month my fone ws charges for 3 months service of call me tunes..and wil my complaint for deactivation of shyri pack dey deactivated my call me tunes service also..i want dem to reactivat my call my tunes services which i hv paid for or refund my money back..if nt so..i hv t names of t people who attended my call n i'l hv tata docomo pay it it wen i take serious action against it!!!

What refund not possible I have not taken it Your customer care is doing from their only What do u think we r fools. I want refund back. We don't activate any back they r activated by ur executives only.

Again they have deducted balance unnecessarily. They r doing knowingly. They have not refunded my previous also 7 now also they have deducted Rs.10 from my account.I know it very well we don't activate any pack If my 20rs. is not refunded I will have to look for some other complaints.

Because we know that we have not activated any pack & then also our balance is deducted by their executves.

I m damn serious about it. I want my money back.

My Tata docomo number is [protected] & my emailid is [protected]@gmail.com

to respected
consumer complaint forum
i am user of tata docomo prepaid services
even though i didnt activate any services like call
me tunes gprs an many more still my balance is deducted. im suffering a lot due this plz kindly help me out of this and take serious action

yours fathifuly
Anuradha A Vaidya.

DEAR ALL,

THIS IS VAIBHAV CHADDHA FROM NALLASOPARA. I AM USING TATA DOCOMO PREPAID CARD FROM LAST 6 MONTHS. NOWADAYS MY BALANCE ARE GETTING DEDUCTED AND THE REASON FOR THIS WAS NOT KNOWN BY ME. AS I HV SPOKEN TO ONE OF YOUR REPRESENTATIVE TUSHAR ON 14MAY MORNING 10.15 AM INSTEAD OF LISTING TO MY PROBLEMS HE KEPT ME ON HOLD FOR A LONG TIME AND NO PROPER FEED BACK WAS GIVEN BY HIM. FURTHER HE TOLD ME DAT THE MONEY IS DEDUCTED TOWARDS HOT AND SIZZILING MODELS ACTIVATION...BUT I REPLIED HIM DAT I HV NEVER REQUESTED FOR ANY SUCH SCHEMES. BUT THEN ALSO MY MONEY HAS BEEN DEDUCTED.

SO I WANT A PROPER FEED BACK FOR THIS, AS IF IT GOES ANY FUTHER I WOULD LIKE TO DEACTIVATED THIS NUMBER AND NOT HAPPY WID THE SERVICE PROVIDED BY TATADOCOMO.

I WISH THAT U WILL LOOK INTO THIS MATTER AND GIVE ME A POSITIVE FEED BACK AT YOUR EARLIEST CONVENIENT.

THANKING YOU

FOR ANY CLARIFICATION YOU CAN CONTACT ME ON:

MY CELL NUMBER : [protected]
EMAIL : [protected]@yahoo.co.in


YOURS FAITHFULLY
VAIBHAV CHADDHA

dance club — they deduct balance from my account

i have charged 10rs for activating dance clib.
but i didnt activate that, and i am calling tata docomo customer care for help...
but they cant help me. This problem occured from last month..
uptill now i have lost a lot of balance from my account due to dance clib...
please help me, my number is +91- [protected]

good morning
[protected]

sir the company first disconnect my number
when my number is continue then all my balance deducted and when i call to company customer care that wrongly deduction the company dosen`t take my complain and says me that our system is on update
i call them yesterday night and today morning both time i got the same answer that our system is on update

thank you

i m abhishek mishra i m usnig tata docomo no.[protected]i haverequested for my monthl bill detail for which co has deducted rs25/- from my balance but i have not received my monthly bill
thanks

my no is [protected] .i recharged with rs.35 on 12.08.2011 and i didnt get any balance in my account..i am recharging with this amt for last 3 months..and customer care representatives are not not giving me any information .

Without my approval they just subscribed "dance club" and also deducted 10/- from my account. and this kind of thing is not at all first time they have done with me several times.that DANCE CLUB the day it was subscribed that whole day my mobile was OFF as soon as i switched it ON a message came stating that- "Thanks for subscribing to Dance Club . You've been charged Rs. 10.0/-"

Whats this can any one explain me this ???

This is to bring your kind information that I Banke Tibrewal whose mobile number number is [protected], am totally frustrated by the extra charges posed on us by company members for the services which we had never opted for. Its since one year long we are being charged for a service named m-chat. Actually we never applied for any such service. And when we try to contact customer care we were just said that your service has been deactivated and you will not be charged further. But still the process of balance deduction continues. Even I complained the head office at 'New Delhi'. They assured us that such cases wont occur in future but still it continues.
"SHOULD NOT I CALL IT A THEFT?". Please take strict action after looking into the matter. Hope for positive response.
Regards,
Banke.

Even they do not refund money on their own. We are even not notified about the deduction of balance. Also after calling different customer care executives we get three different response viz. You applied m chat, You saw match...etc...etc...

I am suffering from various problems in the service.
they have deducted my 184 rs within 3 days. and i don't even know the reason as there is no reply from their customer care even after registering the complain on there web site.

My mobile no is [protected] . From the last 7 days Rs.3 daily for no reason . I just don't receive any service calls and haven't activated any service , on my sim. So please stop the deduction and deactivate any service on mobile . I must repeat 'ANY SERVICE'.

THIS NETWORK IS PATHETIC...U GUYS AT DOCOMO ARE JUST EATING ALL THE BALANCE MONEY BY DEVISING NEW WAYS EVERYTIME...i got this service message and when i clicked on it, whooosh my complete balance of 85rs was gone ...on calling the customer care they replied i dwnloaded a video which was chargeable...this was the second time this happened to me though the first time i did not even click any msgs
when denied about any such download they didnt care to listen and said it was not refundable
on asking how could they send me such service messages without any warning AS TO THE CHARGE, they were without any answer and hung on me...the second time i cust care guy was all abusive and again hung on me...third time and afterwards since they are just not picking up the call
DOCOMO SUCKS
I WANT MY MONEY BACK !!!

Tata Docomo — BALANCE DEDUCT MANY TIME WITHOUT PERMISSION

Dear Sir/Madam


i complaint two three time they deduct my balance without intimation, and customer Care person not solve problem or they just ignore problem



Regards
Rahal
[protected]

Hi Rahat,

As per our records no wrong deductions have been found. We request you to kindly revert with the exact date and time of deduction to assist you better.


Thanks and Regards
Customer Care
Tata DOCOMO.

hi. sir my no [protected] i have dedected my 51rs with in 5minut and i did not download any thing. this was also happend before 20to25days ago and company returnd my balance this type of thing happening again n again so plz return my balance and this should not happen again otherwisw i will change company, , , , , , thanku

Dear TATA DOCOMO,

My number is [protected]. My balance is getting deducted for internet usage inspite of not using any internet. Please resolve the issue at the earliest.

Thank you

Tata DOCOMO is a big fraud company.
It deducted my balance of Rs.30 and when i called customer care they sent a message that "your account is credited by Rs.30 and again Rs.30 was deducted.
Thus,total amount deducted became Rs.60.
And some days before it deducted Rs.10.....

My number is [protected]

SIR I AM USING TATA DOCOMO ON MY MOBILE ,I AM GETTING TROUBLE WITH DEDUCTION OF BALANCE BY SENDING MESSAGE LIKE (SUBSCRIBING FOR HUSTLER VIDEOS) I HAPPENED 2ND TIME FOR ,CUSTOMER CARE IS NOT AT ALL RESPONDING WHEN I CALL THEM THEY SAY CALL AFTER 3 HOURS IF I CALL THEY EVEN CUT MY CALL ,,I AM GETTING MESSAGE FROM (TD-JUMWAP),MY MOBILE NO IS [protected], PLEASE HELP ME

PLEASE HELP ME

SIR
I AM USING TATA DOCOMO ON MY MOBILE ,I AM GETTING TROUBLE WITH DEDUCTION OF BALANCE BY SENDING MESSAGE LIKE (SUBSCRIBING FOR HUSTLER VIDEOS,PLAY BOY UNSEEN VIDEOS) I HAPPENED 7TH TIME FOR ,CUSTOMER CARE IS NOT AT ALL RESPONDING WHEN I CALL THEM THEY SAY CALL AFTER 3 HOURS IF I CALL THEY EVEN CUT MY CALL ,,I AM GETTING MESSAGE FROM (TD-JUMWAP),MY MOBILE NO IS [protected]

Hi sir
I recharged my mobile for 150rs on 10/02/12 and I had activated a internet plan too.I still had 1500mb left to use on 11/02/12.I downloaded 500mb of data by 11/02/12 evening...I don't know how but 135rs and 1000mb were deducted...when I called the customer care they said that my balance was deducted because I used too much of data...but I'm confident that I didn't use 1500mb of data in just 12hours...I have experienced the same problem before please look into my problem...my no in [protected]

They have deducted balance from my account without giving any notice to me .

My mobile number is [protected] . my balance is deducted by rs. 25 on 23/03/2012 for unnecessary services.

so please resolve this.

I am Piyush Kumar and service provider company tata docomo, not pre information deducted my balance from my mobile no. [protected]. on date[protected] talk with customer care at morning, customer care return my balance. but at evening again activate service (versms) without any information and deduct my balance.

My no. [protected] daily i had message that u have been charged rs5.0 for using ta-jumwap. However i had not activated any such service. Help me.

Ive been charged Rs.30/- initially for some services. I rang up to the call center regarding this and they told me that they will refund me Rs.20/- immediately and Rs.10/- will be refunded in 24 hours. I've got Rs.20/- immediately. Its been a week i have not got Rs.10/- back. Every time when i call a customer care executive they are telling me to wait another 24 hours. Like this 168 Hours have gone and there was no response from DOCOMO.
On[protected] I spoke to your customer care Executive Named "Aarthi" at 06.40PM. She Told me that this Rs.10/- will be refunded in another 24 Hours. As DOCOMO's IVRS Voice Says that those calls may be recorded for Voice training Purpose, Which can be used for cross verifying the same. When I receive Rs.20/- initially, I got some messages from DOCOMO as "Thank you for sharing balance related Queries..... etc.." But after that every people who attend my call says that I'll get some message when the amount is refunded. I never get any messages. Once Customer Care Executive said that i ll get the refund by 3 hours. That was also became lie. I 've been totally disturbed because of this for Past one week.

Beside this, i got a message yesterday[protected] that ill be charged Rs.10/- for some Mirchi Services on 5th of may 2012. I also got a Toll Free no. to deactivate the same. I tried to call and the call was disconnecting. It did not connect. So i thought of doing the deactivation work today[protected]. But on[protected] Morning itself Rs.10/- has been deducted for the same, Ive not activated any of these services. When i try to call customer care its not connecting. Every time It says that, "Our customer care Executives are Busy with Other Customers please write to [protected]@tatadocomo.com" and the call gets disconnected automatically. If they are talking to other customers, am i not a DOCOMO Customer? Regarding these Queries I visited to the nearest TATA Docomo Showroom Which is at Tamilnadu, Chennai, Chromepet, Radhanagar. There, I've Got very Good answer from that Executive. She says that only two times a customer can call to Customer Care. But Today I never spoke to Customer Care, Still i am unable to connect. If a customer has some Query for more than twice where we will ask other than Customer care? Now my Problems are unsolved and remains unanswered.


They said ill get back my money in another 24 hours and i never got back the amount. The above request no has been closed without solving my query.
GBL[protected] - complaint no.

Mobile no [protected]

Dear Vignesh,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO

See i 've mentioned you in detail. Initially i got deduction for magic sms. Rs.30/- has been deducted and only Rs.20 has been refunded. What about the balance Rs.10/-? Please check the same from your side. and Another Rs.10/- has been deducted for Mirchi Mobile which is also not refunded till date. check the details correctly. AFter all these deduction i went to TATA store and made a request to De activate all VAS if any activated already.

I've mentioned the dates. please check details before 30th April 2012..

Hi my mother is using the Docomo connection no: [protected] From few days she is facing unnecessary deduction. She is losing 5 Rs per day from her balance. She tried calling customer care many times they told its due to IPL but most of the time they neither receive her call nor resolved her problem.

She doesn't know any thing of Cricket. She even requested to stop this IPL service but till now there is no action taken.
Kindly return my mother's balance.

Rs. 5/- deducted every day from my docomo number

Kindly do the needful

Lavika Chopra

my mobile num [protected] using sim connection of tata docomo...problem is they start a new service everyday without my permission or which i didnt subscribed...and they deducting my balance regularly...i m fed of it...today they start mobile tv service on my mobile...and they charged rs 10/- for it...which i didnt subscribed...it happens so many times...i m so angry...and also it is unfair...i want my balance back...and in future i dont want these services again..

Dear Manisha.

Please be informed that as upon checking with our records the amount of Rs. 30 has been already credited to your account. Also be informed that as per your request VAS service has been deactivated.


Thanks and Regards
Customer Care
Tata DOCOMO

COMPANY WRONGLY DEDUCT MY 3 RS

AS PER ADVERTISEMENT MSGS ON 125 IS TOLLFREE

WHEN I SEND MSG HELP ON 125 COMPANY DEDUCT MY 3 RS

[protected]

tata docomo deduct my 3 rs
as per thems advertise msgs on 125 is tollfree for any inqury but when i send msgs i.e. help on 125 they deduct 3 rs

my mobile no is [protected]

still not resolved

Dear Sandip,

Rs.3 has been deducted from your number on 17-Jun-2012 for the vas service BUONGIORNO and request to dial tollfree number 155223 to deactivate the service

Thanks and Regards
Customer Care
Tata DOCOMO

i am waiting since 28 June for reply, but they didn't response and also deducted more rs 5. so please help me.. if they don't response and refill my balance then i shall change my network to aircel...

[protected] arun here
this is my personal no. my balance deducted RS20 b4 3 days by 2 nos. of diff. services .i called customer care they said that i clicked rlated link so i lost ma balance...actuly i didnt click any link dar fro ma blnc deduct... i called last 3 days now customer care agent Will tell nd he gives ma blnc back so m so happy nd thanks to C.C agent nd TATA docomo... i want to give him best appreciation for best services...

Thanks nd Regards

Arun

Hi with reference to the message I received on my mobile [protected] from

SENDER: TA-610108
DATE and TIME: 25/07/2012 10:16 AM

It says I got 5 min of local Tata calls free till 31st July 2012. I made a call to a Tata local mobile number [protected] on 27th July 2012 in the evening. And I lost balance the call duration was 4: 50 sec.

Kindly return my Balance.

Actual balance: Rs 17
Balance after deduction: Rs 14.11

Regards
Prakash Mishra

Tata docomo Gsm phone — fraudulent deduction of balance

Tata docomo is a total nonsense fraud company. These guys activate unwanted services and deduct valuable balance. It affects our budget. I have already decided to move to other provider. In 6mth they deducted my balance for services I DID not activate twice. Rs30+rs83
when I called the customer support. Those guys are so rude that they DID not even file a complaint so that higher company official can review. Instead they cut my phone. Customer service is now paid service so how can they cut phone in between and then stupidly say it got cut automatically. Chuck u guys. ............

dont use tata docomo its fraudster company.
I will publish my complaint in as many forums and use social media to damage their image. Thats what they need.

my balance was deducted while browsing in mobile, and i have also recharge my account with internet pack.
when i am asking the reason for deduction to the customer care they saying that you have apply to chargable site, but in reality this was not done

Could you please update me about my complain.

Tata Docomo — Balance deduction

My mobile number is [protected]. my balance has been deducted by Rs.. 30 and more for using internet services while i have already 1875 mb data free.

Please resolve this.

my no: is [protected] .....2 days ago there was a reduction of 29rs balance .....due to babeswap30 but actually there was no such serviece activated like that.....kindly request u to resolve it....

Dear Customer,

The amount of Rs.30 has been adjusted in your number and VAS service has been deactivated.

Thanks and Regards,
Customer Care
Tata DOCOMO

My no. Is [protected] every time I use internet they deduct my all balance.only leave 1 rs. For continous net and every tym when I call customer care they said that there system are not updated they don't tell anything
Once they deduct my 107rs. And once they cut my 30rs.

Unwanted Photoshoot alert service
Photoshoot alert Service is activated on my number without my permission and my balance is deducted every day. When I try to deactivate the service from cutomer care IVRS it says that I donot have any service activated. Further more there is option in the IVRS to talk to a customer care personal.
I would like to deactivate the service. rs 2 perday is getting deducted

Unwanted Photoshoot alert service
Photoshoot alert Service is activated on my number without my permission and my balance is deducted every day. When I try to deactivate the service from customer care IVRS it says that I donot have any service activated. Further more there is option in the IVRS to talk to a customer care personal.
I would like to deactivate the service. rs 2 is getting deducted daily from my account balance.

my name is JITENDRA KUMAR YADAV
my mob no is [protected]

Hi
This is my number - [protected]
My balance is deducting Rs.5/- per day. When i called customer care they have said that some Gameupdate subscription activated for my number.

I never replied to any such messages or call. Never activated such subscription. And also never received such (Gameupdate) messages from Tata Docomo.
Please cancel my this subscription and refund my deducted amount. If not done then TATA DOCOMO is doing fraud to his customers.

Rgs,

NANA KHOT
[protected]

Dear Mr.Khot,

This is to inform you that the amount of Rs.30 has been adjusted in your number.

Thanks and Regards,
Customer Care
Tata DOCOMO.

my mobile num is [protected]..my name is manoj kumar.and using tata docomo prepaid .today my connection has rs 132/- in my account...i was just surfing internet .i have free 31 mb on that time...when i finished surfing...my balance was 0..and my free internet has 7mb left...i dont know why my balance deducted...there was no any service was started
..no sms come..they deduct my balance without any information...and without any service....i want my balance back..

Hi Manoj,

I know how it feels because I have run through similar problems. TATA DOCOMO is a fraud company, my personal opinion is that you switch to another network. They have set up a BOT here that would put a comment on your grievance but do not waste time expecting a resolution from them as
WARREN BUFFET Says

"Honesty is an expensive gift do not expect it from cheap people"

I agree that they offer cheapest plans in the market. but what is the use they're going to steal it back from you. And I do not need to reiterate over & again that this is the worst telecom service provider

1. Network - 3rd class
2. Customer care - don't care
3. Fraudulent information on the website to mislead the customer

Do the math you'll come to know that their plans are never easy on your pockets. they might give you double talktime today say 200 on 100 but the next day you wake up you'll have a balance of 50? 30? or 0 LOL!!

SAY NO TO DOCOMO

my mobile num is [protected]...my email id:- [protected]@yahoo.co.in

Biggest fraud company in India
Hi, My name is Arun Prasad and my Tata Docomo number is [protected] and use it on my 3G stick . I have recharged my SIM with 450 INR on 8/01/2013 after seeing the benefit plan from Tata Docomo website. According to their website 450 recharge yields 2 GB of 3G data. After the recharge, i was able to surf internet for few days using my Huawei 3G stick, suddenly the services were interrupted and i came to know that my main balance is 0.08 and recharged my mobile for 50 in order to maintain the minimum balance.The amount is again deducted, without knowing what is happening i recharged again and the amount was repeatedly deducted from my main balance. When i tried to reach their customer care executives, they are irresponsible and not even listening to my problem. Everyone knows how poor is the customer service of Tata Docomo. They hardly attend our calls and many times we will be receiving and annoying IVR recording saying"All our CC executives are currently busy attending other customers please mail us at [protected]@tatadocomo.com" (TATA DOCOMO SHOULD KNOW THAT PEOPLE WITH OUT INTERNET FACILITY ALSO EXIST IN INDIA). After so much of struggle i got a chance to speak to a CC executive, he told that 450 recharge is not meant for Data and it is a full TT recharge. I was shocked hearing that and told him to escalate the call to his supervisor. He put me on hold for more than 1 hour and disconnected the call. I was so annoyed by the behavior of the CC executives of Tata Docomo. I am writing her not for justice. If i get justice i ll be happy but i write here to aware people about the BIGGEST FRAUDULENT COMPANY OF INDIA, TATA DOCOMO.


Dear Tata Docomo representative,
I am eagerly waiting to talk to you. You can reach me @ [protected]

Your services are pathetic and your CC executives are ... well i have no words to explain how terrible they are.

Arun,

Whenever you're connected to this FRAUD COMPANY's customer care representative and you're advised that you would be redirected to his supervisor, immediately disconnect the call because in order to get the refund you're losing even more. you must be aware that even the call to customer care is being charged. No matter how long you wait you will never be connected to any supervisor. This company doesn't have any ethics. I have gone through similar harassment. Do not fall prey to their misleading offers. In my personal opinion, you should switch to a better network like airtel. I know their offers would be expensive on your pockets but if you do the math cheap stuff that FRAUD DOCOMO provides is not really cheap.

Look at your case, you lost 450 & more bucks + harassment + worst service + scumbag customer care representatives.

Do you still have a reason to use their service??? I've started a campaign to teach them a lesson. I got 18 subscribers deactivated this month. They did not refund my 200 bucks & I did not pay TATA PHOTON PLUS BILL of 1000 bucks as simple as that.
Please help me teach FRAUD DOCOMO a lesson.

"SAY NO TO TATA DOCOMO"
Lalith

Dear Manoj,

There are no wrong charges and you have been charged correctly as per your data usage and no issue.

Thanks and Regards,
Customer Care,
Tata DOCOMO

haha same reply here too :D

SAY NO TO TATA DOCOMO

Dear Lalith,

The GPRS pack was over. However, the further browsing was charged from the main balance. There is no wrong deduction.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Fraud Docomo,

This incident refers not to the latest GPRS activation but prior to that. stop fooling people here. Next time program your bots in such a way that atleast their responses make some sense. Now I tell you why this happened, because you never lodged a complaint & hence neither o[censored]s have a reference to track the incident. How ridiculous it is that the you don't even know what incident your subscriber is referring to.

Anyways FYI I have switched to Airtel Now & have converted many of your other subscribers to & I'll continue to save the mankind from being cheated from you. Thats my story.

Now lemme tell you what you guys have lost in order to loot some bucks.

1. I made about 25 of your subscribers to switch to a better n ethical service provider & yes they are happy with what they have now. out of 25, 13 were your postpaid customers generating a revenue of atleast 7000 a month.
2. I have not paid my TATA PHOTON PLUS bill of RS 890 /- so you lose 890 this month and 9790 in the remaining 11 months of the year causing a total revenue loss of 10, 680.

lemme reiterated that you don't need an MBA degree to manage your business. I just taught you how I can manage the business without holding one ;-)

get one lesson from me - "Never Ever cheat on your customers", I dunno if any business school has taught you this :D, if they haven't they better start & this should be the lesson one of class one

Good luck!!

SAY NO TO DOCOMO
Lalith.

FRAUD DOCOMO,

I have already said good bye to you. I don't wanna interact with such an unethical organization anymore.

I have switched to AIRTEL and came to know what I have been missing in terms of quality & customer support. And I'll continue to do so for other DOCOMO subscribers as much as I can.

Don't bother me with your welcome back offers.

GOOD BYE AGAIN!!


SAY NO TO DOCOMO
Lalith

Hi, my name is Ankit.I am a student and I am really displeased with TATA DOCOMO services.It is the second time they have deducted amount from my balance.The first time Rs. 99 was deducted from my account with the notification that I downloaded Santa Special Models.The second time I was given a link that I have a special account in the DIVE IN website to download unlimited data for 48 hours.And when I asked my customer care executive that why I have been charged he said that I have went to some chargable site.I want to ask that why I wasn't asked before deducting such amount from my account? I have been so displeased with TATA DOCOMO services that I would now have to change my network.

Sir,
Myself sagar chauhan from muzaffarnagar. I am using tata docomo sim .My no. Is [protected]on 9 feb 2013, an amount of rs.87 deduct from my main balance.plz provide me my deduct balance.
thankyou.

HI SIR, IAM SUMAN FROM KARIMNAGAR,MY COMPLAINT IS REGARDING A BALANCE DEDUCTION (MOBILE NUMBER-[protected]),THE ISSUE IS LIKE AS FOLLOWS:
I TRIED TO CONTACT 198 FOR INTERNET CONNECTION OFFERS IN FLOW I GOT DIAL *191# FOR FURTHER DETAILS,I DISCONNECTED THE CALL AND DIALED *191# IN THAT MENU I SELECTED 9-MORE AND IT GAVE ME 2 MORE DETAILS OF 2 ONE-IS GPRS AND I SELECTED 2 OPTION THATS IT I GOT A MESSAGE SAYING INTERNET ACTIVATED OF 33 RS FOR 7 DAYS AND WHEN I STARED BROWSING FOR AWHILE OF 1 MIN I GOT A MESSAGE OF BALANCE DEDUCTION FROM MY MAIN ACCOUNT,I TRIED TO CONTACT 198 CUSTOMER CARE WHEN I SPOKEN TO THOSE PEOPLE THEY SAID I STARTED BROWSING OF CHARGEABLE DOWNLOADING DATA BUT WHEN I NOT EVEN STARTED CHECKING MAILS HOW COME MY AMOUNT IS BEING DEDUCTED AS WELL AS MY DATA PACK IS ON WHEN I SELECTED OPTION 2.WHEN I CALLED ONE MORE TIME CUSTOMER CARE THEY PUT MY CALL BAR LIST.PLEASE CONSIDER MY ISSUE AND RECOVER MY AMOUNT.
THANKING YOU
SUMAN
[protected]@gmail.com

Hi All,
This is to inform all the users of TATA DOCOMO prepaid services that, these Tata Docomo Employees are deducting balance of many innocent people everytime without any reason.
This is before one month, when i was travelling in a train, and suddenly got an SMS that i was been charged for some VAS (Value Added Services) 'Keeda' Services and 30 Rupees were deducted from my balance.
I was so depressed with this SMS that I told the customer service that it was just mistake from your side that the service I have not taken it and didn't want to. Then the employee called me again and said that we cannot put the balance back and I then told her that this is from your end some technical problem that you deducted my balance. After next day they re-filled the amount and said that it was there system problem which let the balance cut from my mobile.
Again after 22 days, same thing happened, 42 Rupees were deducted from my mobile for some 'VuclipValue site', How in heaven i know what this site is about? I just got an SMS for the deduction. I was so horrified that I called the customer care again and she told they cannot re-fill the balance that i have used this site and they have charged accordingly. Then after so many abusive talks to the customer care, they rechared my balance and returned 42 Rupees again.
I appeal to bring your voice to stop all the VAS (Value Added Services) which they offer and without any reason they deduct our balance amount from mobile with treathening people that we have used their services. They should know that they can do this but they cant do it when all are against it and don't want it any way...
Pls forward these message by email to your fellow workers and friends to stop using TATA DOCOMO mobile services. This service will ruin your life and will make you sleepless. I am the victim and know what it's like...

A Well Wisher for all...

Dear Ms.Suman,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Suman,

We called you on [protected] and informed that once the recharge is made then the same is non-refundable. Also, informed that the valuable inputs will go a long way in helping us deliver world class services. We would like to inform you that feedback taken to make the necessary steps for the same.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

Docomo had deducted Rs.10 and also Rs.1/day (2 to 3 times) from my account.
This happened like, when i unlocked my phone, i got a message that some service was activated and the amount was deducted.
This had happened previously, when flash messages used to come, and I accidentally click on it. But this time, even without any such flash ads coming, the amount was deducted. Please reimburse my money without delay. (Not less than Rs.15).


Regards,
Alan

TATA DOCOMO HAS AUTOMATICALLY STARTED A SERVICE IN MY PHONE NAMED "GOOD LIFE" AND DEDUCTED A BALANCE AMOUNT OF Rs. 28.19 .I HAVE UNSUBSCRIBED FROM THE SERVICE, PLEASE GET MY BALANCE BACK. AND PLEASE STOP THE FLASH MESSAGES POPPING UP IN THE PHONE IT'S VERY IRRITATING AND THE BALANCE SIMPLY GETS DEDUCTED FOR IT.

Sir,
I am Sukhvinder Singh from Sambalpur, Orissa, my mobile number is [protected] . I would like to complain about deduction of Rs98 from my main balance.. Previously it was Rs156.xx ..
When I called customer care they said that you have browsed a chargable website vuclip.com, but they have deducted balance without any warning or message notification...
Please look into this matter and refund my money.

Thank You..

Sir,
this company deducted my balance many times by unknown reason today my balance has been deducted from Rs.96 to Rs.64.when i call the customer he told me that balance is deducted for surfing of internet.
Sir but my data pack is activated how the surfing charge is deducted. Customer care told me that at 22:26 on 5th nov 2013 your data pack have no balance means no mb data is present there and your 32rs is deducted for surfing.
but when i check the data pack balance at 23:42 my data pack balance is 10.15mb.This type of problem is arise every two three months.So plz sir help me to refund of my balance.
i have a proof that i have 10.15mb data balance at 23:42.

My number is [protected], [protected]. I had done activate a scheme for whatsapp of Rs.1 for which I was provided whatsapp pack for midnight. Apart from that I had a talktime balance of around Rs 31 and Rs.33. After using some time I found my balance in both numbers got nil.Then i tried to complaint on your customer care and they did't give any respose.I request you to give my balance back as soon as possible.

My no is [protected].I didn't activated any service then also my balance was continuously deducting and now its come to 0 and after every second message is coming "your account does not have sufficient balance to make this call-TATA DOCOMO".

I am a Tata Docomo user with mobile number [protected]. I have been deducted Rs 75 of my balance, when I contacted the CustomerCare executive they responded that some VAS pack got activated to which i never subscribed .

I have not received any kind of confirmation or intimation regarding such subcription.

Kindly refund my balance and unsubscribe from the package

Hello,
Docomo is the not a good network .Your customer care persons were not giving the proper information. All the time they are used say that you were using multiple action. from past 3 days per day 20rs balance get deducted from my main a/c. I am surely switching to another company's services. I am very much disapointed with Tata Docomo. Please raise your services.

I want to complaint against tata docomo,
the customer care service is really so bad, they don't know anything
i have purchased new connection number - [protected] on 27/10/2014 and i got 35 rs special balance,
yesterday i inserted sim in my phone and when today i checked my balance it was just 24.70 rs.
when i called customer care they said their system is not updated. please call after 4 hours now i called again and the answer is same.
and they talked to me very harshly and cut my phone without hearing my voice.
am really disappointed with this.
i face this sort of problem many times
all the customer care person is not good of tata docomo.
thanks

The Mobile Number [protected] has been deducted Rs 190 & 750 mb 3g Data on 24th nov. 2014.Apart from refusing a refund for the unfair charges, the customer care executives manning the 198 complaints helpline have blocked this number. I requested them to revert my balance & data but they refused. Please help

Hi Dhanaraj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hey Tata DOCOMO Customer Care,

Cannot you simply reply with the way to deactivate this SMS instead of replying "we have received... bla bla bla".

If you have registered the complaint in real, post its track id or something.

Sir, My mobile number is [protected] and service provider is TATA DOCOMO.I haven't activated any service but still 1.82 Rs. is deducting from my account because of NETWAP service.Totally i losted approximate 30rs.
So, plz help me in stopping this service.
Ankita

Dear Keshav,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO

Hi Nrupesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

I have the same problem on [protected]. After my complaint last month Rs.30 was refunded, but I still kept getting SMS. Today again rs.30 deducted. This is really annoying. So much for the Ranvir kapoor ads.

NETWAP DEACTIVATION
My Name is mahendra patel
My mobile number is [protected]
NETWAP service is activated on my number without my permission and my balance is deducted every day.
I want to deactivate it . . . . .

Dear Nikhil,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear sir/madam,
my name is krutarth bhatt.i am from surat,gujarat.my contact number is [protected](complain for).MY alternet number is [protected].
I HAVE A VERY SERIOUS COMPLAIN AND WANT IT TO BE SOLVE IMMEDIATLY.

on 15-march 8:03 p.m. i received this message from 1901(DoT)(as i requested for m.n.p.)"Unique Porting Code for your mobile number [protected] is IG512838 UPC expiry date is 30/03/2011 08
:02:48

on 25 march 1:54 p.m. i received this message from 121 "Hi! Your request for MNP is registered successfully. 1990443"

on 26 march 10:47 p.m. i received this message from 121 "Your Port in request for Mobile Number [protected] to TATA Tele has been forwarded to your service
provider for approval. Thank You - TATA Tele."

on 31-march 10:47 p.m. i received this message from 121 "Your Port in request for Mobile Number [protected] has been accepted . Your mobile number will be p
orted on 31-Mar-2011 at 22:00 PM. For any queries call 1800-2#"

on 31-march 10 p.m. i received this message "Welcome to TATA Tele.Your Port In request to TATA Tele has been successfully completed. Please call[protected]Indicom) and[protected]Docomo). Thank You.
Bal is Rs.10.00 Validity is[protected]"

on 19-april i recharged of rs.150 my TransID:[protected].
& received message from 121
"Dear customer, thank you for your constant patronage. As a privileged user, you have earned 116.67%
talk time on your last recharge. Thank you"


and last on 26th may my account balance was rs. 120 and gprs balance also.(rs.48 pack)

On 27 may i call customer care from other number to complain about this matter BUT THE CUSTOMER CARE PERSON([censored]AL) REFUSED TO WRITE A COMPLAIN.
MY QUESTIONS ARE:
WHAT IS THE MEANING OF CUSTOMER CARE IF THEY DOSENT HELP THEIR CUSTOMER?

I CANT CALL CUSTOMER CARE 121 TO KNOW WHAT IS THE MATTER ALL ABOUT? ITS WRONG THAT THE COMPANY DISCONNECT THIS NUMBER ALSO.ITS MY RIGHT AS A CONSUMER TO KNOW WHAT THE MATTER IS.

AFTER 2 MONTHS OF ALL THE ABOVE PROCESS HOW CAN THE COMPANY CUT MY CONNECTION WITHOUT KNOWING ME?
PLEASE SOLVE THIS MATTER AS SOON AS POSSIBLE.

hi. i m dr. parag pagar, i m tata indicom(now tata docomo) postpaid customer since 2008. i m paying bills regularly, but on 24/march/2012 tata docomo a service provider disconnected my all outgoing calls and sms, with out any prior intimation, at the time disconnection i had no bill pending in fact rs. 50 was extra paid to tata docomo. i have filled 7 to 8 complaints to customer care, personally visited to the head office in nashik (near rajiv gandhi bhavan), every body is telling we will activate your service with in 48 hours, now more than 45 days are over, they have not started services but shamelessly sent a bill of April 2012.

Hi,
I’m a photon customer since March. Till now I received 2 bills of amount 289 and 827. I paid the first bill Online (Which I have the email acknowledgment From Docomo) which the amount later got reverted back (After I’ve called Customer Care and registered a complaint). Then I have paid the bill through DoCoMo Office. The next bill was of 827 also which I paid online and I received an acknowledgment through mail.
But on May 16 I got a mail that my service is going to get restricted. So I contacted customer care and explained the above and they notified me that I could pay the bill by June 1.
But on May 17 my photon service was disconnected (Imagine how a person on IT industry get frustrated without i-net) and again from CC I got the reply as nonpayment of bill (The bill which I never received). Even though I have a lot of work I went to the customer care center for a solution. And the response I got from the executive who serviced me was….!! So now I am the one who cheated and made the dues... and do take note that I have paid the two bills amount I got and I’m being held for the bill I’ve not yet received. What a service from DoCoMo’s side. ..!! Happy with the service…!! Now I just want to disconnect it...

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Sanju,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

I am able to do outgoing calls but my incoming calls are blocked. Please activate my incoming calls. My name is premanand and my number is [protected]. I have tried doing it online but nothing happens and I am unable to talk to any customer service person. Please help me how I can talk to somebody.

Dear Saurabh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

my alternate No. is [protected].

My number is [protected]. They have deducted my 35 rupees & they have blocked my customer service also.
These has been repeated by them several times. We don't activate any thing then also they deduct our balance.

If my balance is not refunded I will take a legal against Tata Docomo because now this is too much.

Regards,
Varun Mishra

Tata Docomo — un-necessary balance deduction

Dear sir, .for a few days I have been suffering from un-necessary balance deduction of Rs-1 on every day through the messages from NETWAP. I have contacted Customer Care for several times. But have not gotten any solution. Please help me from this deduction of balance.


Madhumita Mishra

I also activated my net in the morning which became useless for me as due to zero balance i was not able to use it.

(Balance of Rs. 8.44 is after deducting the net charges)

I have SMS pack activated in my phone of Rs. 43 in which i get 3000 messages. But then also 1 paisa for each message is being deducted from my balance.

Dear Modi,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Docomo...[protected]
modi.[protected]@gmail.com

Its been a week but no action is yet taken...
My balance is deduction without any reason
Make it quick

Hi,

I am customer of Tata Docomo and my mobile number is [protected] from past 3 years since from last 4 to 5 months My facing problem that unnecessarily my balance is been getting deducted, when i call up helpline agents say that i have activated Value added service called bollywood hulchul and Ever green songs even tho which i have not subscribeed to some agents speak me very rudely and disconnects the call and when i have marked a mail to [protected]@tatadocomo.com they helped my out by refunding my balance to my account, again the same thing ks keep on repeating the packages keeps on getting activated & i have to send a mail then they will refund my balance i am fed up of this complains and i have requested to not activate any pack until i subscribe it without my knowledge the packages keeps on getting activated

Mailing in the hopes of help


Regurds,
Waseem Khan

Hi,

I have also faced the same problem. Bollywood services and evergreen songs have been activated in my mobile [protected] without my notice and Rs 30 got deducted all of a sudden. I had immediately deactivated the service by dialing 155223. There were other times when the photoshoot services also got activated without my notice. It is really frustrating to have such services activated without any confirmations. I want my balance credited back to my account. Hope DOCOMO will resolve such issues. I dont want these kinds of value added services for this mobile service.

Thanks
Nikhil

I don't know how but there but there has been frequent deduction of Rs. 5 from my account balance and they are not informing me about the reason of this balance deduction.About Rs. 20-30 ge deducted everyday.Kindly check the reason for it and please unsuscribe any pack if any activated .
Thank You.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

My number is [protected] My 4 rupess had been deducted unnecessarily I called customer & informed them she said to call after some time & when I called it was blocked I want my money back Please kindly look into the matter & do the needful.

dear sir. in last 2 months i have recharged my number [protected] many times. but each time unnecessary services have been subscribed by provider. when i call to customer care; the executive didnt give me any docket number. but i recorded that chatting in my mobile. please solve my problem

Dear Arun,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

dear sir,

i am vijay jadhav i have recharge with Rs. 97 on 13.09.13 for local tata to tata free coll. but this Service to activated. please refund my amount

On 8 november, I activated a Rs8 2g data plan for 50mb valid for 1 day. I served hotmail.com to view my e mails which would not consume more than 50 mb data. I noticed that the plan was over and immediately stopped the internet. On checking my balance it was Rs 0.08 whereas after activation of Rs 8 pack, my balance was Rs 125. On calling the customer care, they told you served internet after the pack was over hence you were charged Rs125 and they refused to tell the amount of data used.
First of all it is not possible to consume data worth Rs 125 by email checking. If also a maximum of Rs 10 will be consumed not 125. If the company says i consumed data worth Rs 125, please ask them to provide the details of the website used which consumes so much data in some seconds. I even didn’t download anything. Kindly get me the deserving amount back.

Sir, I am very fed up from my company. They are cutting my balance every second month without my permission.Today they deducted Rs.40 unnecessarily as buddy chat scheme.Kindly help me and refund my balance amount...I will be very thankfull to you...
Akshit bansal
[protected]

i am bharat parmar my cell no [protected]. my no gprs scheme activate till 23 march. 3 days ago i have received massage subscription to gprs will be renewed in 3 days. then i have recharge 150 and my account balance 171. but 23 march my scheme expire and due to system constraint my scheme not renewed. and my balance 27 rs deduction for use of main balance. today i have call customer care but they have bad response.

Hi Arun,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Manas,


We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

maine customer care ko call kiya tha or bola ki 49 ka recharge kar na ka liya unhona 54 ka kar diya mara ko mare 54 rs waps chahiya jaldi app chahiya tho jo call mai na lagaya tha customer care ko who sun sakta hai mai 49 bola or unhona 54 ka kar diya.what the hell mera ko mera paisa waps chahiya jaldi

Hi Sunny,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Sunny,

Kindly be informed that the billing plan has been changed as per the your request on 25-Jun-2012


Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Jaishree,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.