Tata DoCoMo Complaints & Reviews

Tata photon selected as a india no 1 broadband service are a cheater.They are the worst brand in providing internet service to the consumer,when we
see its tarrif it saws the unlimited plan on rs 750 providing 3MBPS upto 2 GB after crossing its limit its speed a fall as minimum as 128 KBPS.But when we use it neither it give speed upto 3mbps nor 128 kbps.Before 2 GB it give speed upto 110 kbps after crossing 2 gb it give not more than 50 kbps can you imagine how cheater it is...

Dear Sir,
It is to bring in your kind notice that I have recently ported my bsnl cell phone no. [protected] into TATADOCOMO.My starting experiece is very bad .On 01/07/2012 I recived a massage by tata docomo you are activated tutor and purchased podcast on huawei media pod and on 02/07/2012 two messages are received that you have purchased LNM 378 and 374 pack at Rs 60 and thus Rs 80 is deducted from my balance.But I am 100% sure neither I bought nor activated any pack.Customer Care Executive didn't satisfied me. Even I don't know what are these services meant for? My request to tata docomo is that kindly refund this amount to my balance and deactivate these services immedeatly. If this is not resolved soon I wouldn't want to continue with docomo any longer.My mobile no is [protected].
Ahmad Fawwad

my mobile no is [protected]

1. After replying to a missed call " Buddy Chat" service was activated and money deducted
2. No return of money... I had to deactivate the service which I did.
3. Now after few months, on 30July2012 I got message stating ...' your buddy chat account will be renewed automatically on 2nd august ..Time.. for Rs.(not mentioned)..if you don't want the call 155223'
4. 155223 Dialed on 30th and 31st July: Replies in "Punjabi"... Language change option do not work....many times replies "Invalid option"....I was unable to say NO to the service
5. On 1st August 155223 Dialed: Replies " Sorry for inconvenience" and gets disconnected
6. On 2nd August online complaint is register for above.

This is a Cheating by the mobile company and I am afraid that I will lose money once again for unwanted service and unwanted renewal please Take Strict actions save the consumer money

waiting for the action...

Hi

My mobile number is [protected]


From 1st Aug 2012 I am loosing 1 Rs Balance everyday. when I checked it says its due to data usage.

I have not activated any thing from mobile nor I have called any numbers from 1 st Aug 2012.

Kindly stop any such services. Its very strange why every time I have to complain with such issue.

I dont want any service on my mobile only i need calling thats all.

Kindly return my Balance.


Regards
Prakash Mishra

Sir

Pls send me the outgoing and incoming calls with phone numbers on 30th ,31st July 2012 to my tata docomo number [protected]. I kindly request you to send the details to [protected]@yahoo.com

E.V.NARENDRA DAS
THENCHATH HOUSE
P.O.KURUMBILAVU
KOTAAM ROAD
(VIA) PAZHUVIL
TRICHUR – KERALA – 680564
Home Tel: +[protected]
MOBILE: +91 [protected]

DATA MANIPULATION
I’M GANESH POSTPAID CUSTOMER OF TATA PHOTON [protected] I HAVE TAKEN DEVICE ON 7TH APRIL 2012 MY DEVICE STOPPED WORKING FROM 12TH APRIL 2012 I HAVE RAISED A COMPLAINT WITH TATA DOCOMO REGARDING THE SAME AT THAT TIME THEY SAID THAT THEY WILL PROVIDE GRACE DAYS TO WHAT EVER TIME DEVICE STOPPED WORKING BUT THEY DID NOT DID IT, I HAVE ENCLOSED THE EMAIL CONVERSATIONS WITH DOCOMO REGARDING MY ISSUE NEXT TO BILL STATEMENT.
MY DATA MANIPULATION ISSUE
MY DEVICE STOPPED WORKING FROM 12TH APRIL to 27th April SURPRISINGLY WHAT I HAVE NOTICED IN MY APRIL BILL WAS THAT I HAVE USED THE DEVICE AND CERTAIN MB OF DATA, IT WAS A SHOCK TO ME.HOW COULD THIS HAPPEN? HOW COULD I USE THE DEVICE WITHOUT NETWORK CONNECTION? I SPOKE TO THEIR CALL CENTER GUYS REGARDING THE ISSUE THESE GUYS ARE VERY CLEAR AND TOLD ME THAT I HAVE USED THE DEVICE. HENCE I NOTICED THAT TATA DOCOMO IS MANIPULATING CUSTOMER BILLS.I’M ALSO ENCLOSING THE APRIL MONTH BILL BELOW PLEASE FIND THE DATES MARKED WITH RED COLOUR WHERE MY DEVICE STOPPED WORKING AND TATA DOCOMO BILLED FOR THE SAME
INVOICE_NO [protected]
ACCOUNT_NO TEL_NO DIALED_NO CALL_DATE TIME DURATION_IN_SEC UNITS
[protected] [protected] #777 7-Apr-12 6:57:51 PM 34 1
[protected] [protected] #777 7-Apr-12 6:57:51 PM 0 0
[protected] [protected] #777 7-Apr-12 6:57:51 PM 0 0
[protected] [protected] #777 7-Apr-12 7:51:56 PM 1012 17
[protected] [protected] #777 7-Apr-12 7:51:56 PM 20 20
[protected] [protected] #777 7-Apr-12 7:51:56 PM 1 1
[protected] [protected] #777 13-Apr-12 1:24:45 AM 238 4
[protected] [protected] #777 13-Apr-12 1:24:45 AM 19 19
[protected] [protected] #777 13-Apr-12 1:24:45 AM 1 1
[protected] [protected] #777 13-Apr-12 1:36:49 AM 1648 28
[protected] [protected] #777 13-Apr-12 1:36:49 AM 88 88
[protected] [protected] #777 13-Apr-12 1:36:49 AM 3 3
[protected] [protected] #777 13-Apr-12 2:16:56 AM 974 17
[protected] [protected] #777 13-Apr-12 2:16:56 AM 87 87
[protected] [protected] #777 13-Apr-12 2:16:56 AM 3 3
[protected] [protected] #777 13-Apr-12 2:38:16 AM 1826 31
[protected] [protected] #777 13-Apr-12 2:38:16 AM 62 62
[protected] [protected] #777 13-Apr-12 2:38:16 AM 3 3
[protected] [protected] #777 13-Apr-12 12:48:52 PM 4116 69
[protected] [protected] #777 13-Apr-12 12:48:52 PM 77 77
[protected] [protected] #777 13-Apr-12 12:48:52 PM 7 7
[protected] [protected] #777 14-Apr-12 7:06:16 AM 176 3
[protected] [protected] #777 14-Apr-12 7:06:16 AM 0 0
[protected] [protected] #777 14-Apr-12 7:06:16 AM 1 1
[protected] [protected] #777 14-Apr-12 7:09:41 AM 369 7
[protected] [protected] #777 14-Apr-12 7:09:41 AM 1 1
[protected] [protected] #777 14-Apr-12 7:09:41 AM 27 27
[protected] [protected] #777 14-Apr-12 10:39:57 AM 1048 18
[protected] [protected] #777 14-Apr-12 10:39:57 AM 6 6
[protected] [protected] #777 14-Apr-12 10:39:57 AM 1 1
[protected] [protected] #777 14-Apr-12 10:57:25 AM 1070 18
[protected] [protected] #777 14-Apr-12 10:57:25 AM 3 3
[protected] [protected] #777 14-Apr-12 10:57:25 AM 1 1
[protected] [protected] #777 14-Apr-12 11:15:54 AM 529 9
[protected] [protected] #777 14-Apr-12 11:15:54 AM 5 5
[protected] [protected] #777 14-Apr-12 11:15:54 AM 1 1
[protected] [protected] #777 14-Apr-12 11:25:12 AM 1088 19
[protected] [protected] #777 14-Apr-12 11:25:12 AM 18 18
[protected] [protected] #777 14-Apr-12 11:25:12 AM 1 1
[protected] [protected] #777 14-Apr-12 11:43:40 AM 399 7
[protected] [protected] #777 14-Apr-12 11:43:40 AM 0 0
[protected] [protected] #777 14-Apr-12 11:43:40 AM 0 0
[protected] [protected] #777 14-Apr-12 5:18:00 PM 5734 96
[protected] [protected] #777 14-Apr-12 5:18:00 PM 4 4
[protected] [protected] #777 14-Apr-12 5:18:00 PM 18 18
[protected] [protected] #777 15-Apr-12 1:38:18 AM 227 4
[protected] [protected] #777 15-Apr-12 1:38:18 AM 4 4
[protected] [protected] #777 15-Apr-12 1:38:18 AM 0 0
[protected] [protected] #777 17-Apr-12 8:00:33 PM 1356 23
[protected] [protected] #777 17-Apr-12 8:00:33 PM 11 11
[protected] [protected] #777 17-Apr-12 8:00:33 PM 1 1
[protected] [protected] #777 18-Apr-12 3:58:36 PM 658 11
[protected] [protected] #777 18-Apr-12 3:58:36 PM 14 14
[protected] [protected] #777 18-Apr-12 3:58:36 PM 1 1
[protected] [protected] #777 22-Apr-12 9:17:55 AM 93 2
[protected] [protected] #777 22-Apr-12 9:17:55 AM 0 0
[protected] [protected] #777 22-Apr-12 9:17:55 AM 1 1
[protected] [protected] #777 22-Apr-12 9:22:29 AM 1231 21
[protected] [protected] #777 22-Apr-12 9:22:29 AM 2 2
[protected] [protected] #777 22-Apr-12 9:22:29 AM 19 19
[protected] [protected] #777 22-Apr-12 9:52:02 AM 1227 21
[protected] [protected] #777 22-Apr-12 9:52:02 AM 14 14
[protected] [protected] #777 22-Apr-12 9:52:02 AM 2 2
[protected] [protected] #777 25-Apr-12 12:46:48 PM 491 9
[protected] [protected] #777 25-Apr-12 12:46:48 PM 1 1
[protected] [protected] #777 25-Apr-12 12:46:48 PM 4 4
[protected] [protected] #777 25-Apr-12 12:55:15 PM 55 1
[protected] [protected] #777 25-Apr-12 12:55:15 PM 0 0
[protected] [protected] #777 25-Apr-12 12:55:15 PM 0 0
[protected] [protected] #777 27-Apr-12 8:08:27 PM 395 7
[protected] [protected] #777 27-Apr-12 8:08:27 PM 31 31
[protected] [protected] #777 27-Apr-12 8:08:27 PM 1 1
[protected] [protected] #777 1-May-12 1:07:28 PM 95 2
[protected] [protected] #777 1-May-12 1:07:28 PM 0 0
[protected] [protected] #777 1-May-12 1:07:28 PM 0 0
[protected] [protected] #777 2-May-12 12:07:54 PM 1260 21
[protected] [protected] #777 2-May-12 12:07:54 PM 6 6
[protected] [protected] #777 2-May-12 12:07:54 PM 1 1
[protected] [protected] #777 2-May-12 12:38:08 PM 402 7
[protected] [protected] #777 2-May-12 12:38:08 PM 1 1
[protected] [protected] #777 2-May-12 12:38:08 PM 0 0
[protected] [protected] #777 2-May-12 1:03:02 PM 965 17
[protected] [protected] #777 2-May-12 1:03:02 PM 7 7
[protected] [protected] #777 2-May-12 1:03:02 PM 1 1
CONNECTION CLOSED
I HAVE NOTICED THE ISSUE ON 25TH JULY AND DECIDED TO CLOSE THE CONNECTION THEREFORE I REQUESTED THEM TO CLOSE MY TATA PHOTON CONNECTION ON 31JULY, ANOTHER THING IS FROM APRIL 7TH TO TILL THE DATE OF CANCELLATION I DID NOT GOT TATA PHOTON + NETWORK FOR AT LEAST ONE MINUTE, EVERY TIME IT IS SHOWING PHOTON WHIZ NETWORK WHICH IS VERY SLOW.WHY SHOULD I BEAR THIS TYPE OF SERVICE PROVIDER
IF YOU HAVE ANY QUERIES ON THIS PLEASE FEEL FREE TO EMAIL ME [protected]@yahoo.com





MY EMAIL CONVERSATIONS WITH TATA DOCOMO
TATA PHOTON PLUS NOT WORKING
Hide Details
FROM:
• Ganesh Achanti
TO:
• [protected]@tatadocomo.com
CC:
• nodal.[protected]@tatadocomo.com
Message flagged
Friday, April 20, 2012 2:10 PM
HELLO,

THIS IS GANESH I HAVE A COMPLAINT NUMBER WITH TATA PHOTO PLUS[protected] WHICH IS UNRESOLVED.I'M FACING THE ISSUE AND UNABLE TO CONNECT TO INTERNET FROM 12th APRIL TODAY IS 20th YOU GUYS DID NOT BOTHERED MY ISSUE.

EVERY TIME WHEN I'M TRYING TO CONNECT TO TATA PHOTON PLUS IT IS SHOWING ERROR " 678-REMOTE COMPUTER DID NOT RESPOND".I VISITED YOUR SERVICE CENTER AT VIJAYAWADA ON 16TH APRIL. THEY TOLD THAT THE ISSUE IS WITH TATA SERVER THEY WERE HELP LESS.I TRIED WITH ALL THE TROUBLESHOOTING STEPS PROVIDED BY YOUR CUSTOMER EXECUTIVES BUT THEY WERE NOT HELPFUL.

THIS IS THE WORST SERVICE THAT I HAVE EVER FACED IN MY LIFE TIME .EVEN I'M UNABLE TO REGISTER A ONLINE COMPLAINT ON YOUR DOCOMO WEBSITE AFTER FILLING ALL THE DETAILS SUBMIT BUTTON IS DIS APPEARING.DISGUSTING GUYS

AT LAST DO ONE THING IF YOU WERE UNABLE TO RESOLVE MY ISSUE IN 48hrs BETTER TAKE YOUR DEVICE AND RETURN MY MONEY,IT'S A NEW DEVICE WHICH I HAVE PURCHASED ON 7TH APRIL.

THANK YOU,
GANESH
[protected]
ANDHRA PRADESH

MEID NUMBER MIS MATCHING ISSUE
Hide Details
FROM:
• Ganesh Achanti
TO:
• [protected]@tatadocomo.com
CC:
• nodal.[protected]@tatadocomo.com
BCC:
• customercare.[protected]@tatatel.co.in
Message flagged
Sunday, April 22, 2012 8:00 PM
HELLO,


THIS IS GANESH AGAIN MY TATA PHOTON PLUS NUMBER IS ([protected])

ISSUE:
TATA PHOTON GUYS ENTERED INCORRECT MEID NUMBER WITH MY NUMBER ([protected]) SO I'M UNABLE TO CONNECT TO THE INTERNET FROM 12th APRIL, THIS IS THE NEW CONNECTION WHICH I TOOK ON 7th APRIL..MEID NUMBER WHICH YOU MAPPED WITH MY TATA PHOTON NUMBER IS A[protected] BUT THE MEID NUMBER ON MY TATA PHOTON MODEM IS A[protected]C8

SOLUTION: KINDLY MAP MY MEID NUMBER A[protected] WHICH IS ON MY
TATA PHOTON PLUS MODEM TO MY TATA PHOTON NUMBER [protected]

THERE IS NO OTHER CONNECTION WITH A[protected]C8 WITH MY MODEM
MEID,SO THE SOLUTION IS VERY SIMPLE

NOTE: COMPANY CREATED THE PROBLEM CUSTOMER SUGGESTING THE SOLUTION.
YOUR TECHNICAL DEPARTMENT IS IN SUCH A WORST CONDITION THAT YOU GUYS CANNOT RECOGNIZE MY ISSUE EVEN AFTER RAISING A COMPLAINT ON 16 APRIL. I DID NOT GOT ANY PHONE CALL FROM YOU PEOPLE REGARDING
MY ISSUE TILL DATE

IF I WERE YOU I WOULD HAVE FIRED THE TECHNICAL GUY WHO FAILED TO RECOGNIZE THE ISSUE FOR SUCH A LONG TIME

THANK YOU,
GANESH
[protected]

MEID ISSUE PENDING FROM 04/21/2012
Hide Details
FROM:
• Ganesh Achanti
TO:
• nodal.[protected]@tatadocomo.com
Message flagged
Tuesday, April 24, 2012 9:02 PM
HELLO,

MEID ISSUE

MY MEID NUMBER-A[protected]C8,PESN-80F646EA

ERROR 678 REMOTE COMPUTER DID NOT RESPOND

THIS IS GANESH AGAIN MY TATA PHOTON NUMBER([protected])

MY COMPLAINT NUMBER[protected] WHICH IS RAISED ON
04/21/2012 18:01:57 hrs MAXIMUM TIME TO THE RESOLVE IS ON
04/23/2012 17:57:49 hrs BUT

YOU PEOPLE EXTENDED THE ISSUE CLOSURE TIME TO 04/24/2012 ON 04/23/2012 BUT YOU PEOPLE FAILED TO RESOLVE THE ISSUE ON 04/24/2012 AND AGAIN YOU ARE SAYING THAT THE TIME IS EXTENDED TO 04/26/2012 TO RESOLVE THE ISSUE.

IF YOU KEEP ON EXTENDING THE TIME LIKE THIS EVERY TIME I CALL YOU WHEN WOULD YOU RESOLVE THE ISSUE, HOW CAN I TRUST YOU?DON'T YOU HAVE ANY TIME BOUND PROGRAM FOR RESOLVING THE ISSUE.

I'M UNABLE TO CONNECT TO INTERNET FROM 04/12/2012 TODAY IS 04/24/2012 IT'S MORE THAN 10 DAYS BUT YOU ARE STILL UNABLE TO RESOLVE THE ISSUE.

EVERYBODY IS ASKING ABOUT THE ISSUE BUT NOBODY IS RESOLVING THE ISSUE THEN WHAT IS THE USE OF CUSTOMER SERVICE DESK.

SERVICE CENTER IS IN-CAPABLE TO RESOLVE THE ISSUE, CUSTOMER SERVICE DESK IS UNABLE TO RESOLVE THE ISSUE, HEAD OFFICE IS NOT SURE TO WHOM TO ESCALATE ISSUE
THEN WHERE SHOULD THE CUSTOMER GO.I NEVER FACED THIS KIND OF SITUATION IN MY ENTIRE LIFE TIME.

ISSUE RESOLUTION IS VERY SIMPLE REPLACE THE MEID NUMBER WHICH YOU HAVE MAPPED WRONGLY IN MY PROFILE WITH MY EXISTING MEID NUMBER A[protected]C8

I ALREADY VISITED THE SERVICE CENTER AT VIJAYAWADA TWO TIMES BUT THEY WERE HELPLESS.

I REQUEST YOU TO ARRANGE A PHONE CALL FROM YOUR TECHNICAL DEPARTMENT OR ESCALATE AN EMAIL FOR THE ISSUE RESOLUTION TO THE SERVICE CENTER AT VIJAYAWADA,ANDHRA PRADESH. WHICH IS NEAR TO ME AND INCLUDE MY EMAIL ID TO WHOM YOU ESCALATE THE ISSUE SO THAT I CAN ASK HIM FOR THE ISSUE RESOLUTION PLEASE MAKE IT A TIME BOUND PROGRAM.

THANK YOU,
GANESH
[protected]






EMAIL NOTIFICATIONS FROM DOCOMO

Complaint Request Accepted
Hide Details
FROM:
• [protected]@tatadocomo.com
TO:
• [protected]@yahoo.com
Message flagged
Tuesday, April 24, 2012 8:36 PM

Dear Mr.ganesh,

Greetings from Tata DOCOMO!

We have received your complaint about your Tata DOCOMO number [protected].

Your complaint has been registered with our customer service team. The Reference No. is 486665.

You will be receiving a call from our customer representative, within 48 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata DOCOMO phone. We are also accessible from non Tata DOCOMO phones on [protected]. You may also write to us at CustomerCare.[protected]@tatatel.co.in

(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)

Thanks and Regards,
Customer Care ANDHRA PRADESH
Tata Teleservices Limited

*******This is a system-generated mail. Please do not reply.*******

From: Nodalofficer Andhra Pradesh
Sent: Wednesday, April 25, 2012 11:24 AM
To: '[protected]@yahoo.com'
Subject: RE: MEID ISSUE PENDING FROM 04/21/2012

Dear Mr. Ganesh,

Subject – Concern raised with respect to Activation Related on Tata Docomo CDMA No : [protected]

This is further to your email correspondence with regard to Activation Related.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

With reference to your email, the complaint on your concern has been registered through the Docket number[protected]. We are working on the same and will revert at the earliest.

In this context, we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident in isolation and not as a representation of our services.

We assure you of our best attention at all times. For any query, please feel free to mail us at Nodal.[protected]@tatadocomo.com

Regards,
Dheeraj Chathlani
Nodal Officer-AP
TATA DOCOMO-[protected]

TATA DOCOMO PHOTON + NO - ([protected])
Hide Details
FROM:
• Nodalofficer Andhra Pradesh
TO:
• [protected]@yahoo.com
Message flagged
Wednesday, May 2, 2012 3:57 PM
This message contains blocked images.
Show ImagesOptions
Dear Mr. Ganesh,

Subject – Concern raised with respect to Activation Related on Tata Docomo CDMA No : [protected]

This is further to your email correspondence and telephonic conversation had with Ms. Deepa with regards to Activation Related.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns. We assure you that your feedback will help us in our endeavor of achieving service excellence.

In response to your mail we wish to record the following:

• With reference to your complaint, We sincerely apologize for the inadvertent inconvenience caused to you. We would like to inform that the necessary steps have been taken against the said incidents. Also, we assure you that such type incidents will not repeat in future.

• We have initiated your concern to the appropriate escalation level and received the confirmation from concern team stating that the issue with regards to connectivity stands resolved and same been taken confirmation from your end.

With the above, we trust we have clarified and addressed the matter adequately.

Sir, It is our aim to ensure an atmosphere of respectful interactions that is conducive to quick understanding and fulfillment of our customers’ requirements.

In this context, we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident in isolation and not as a representation of our services. We once again thank you for your feedback and assure you that we value your relationship and look forward to serving you better in future.

We assure you of our best attention at all times. For any query, please feel free to mail us at Nodal.[protected]@tatadocomo.com

Regards,
Dheeraj Chathlani
Nodal Officer-AP
TATA DOCOMO



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I am Nikhil Sharma registered in TATA DOCOMO GSM with mobile no. [protected], today in the night at 12 am TATA DOCOMO has activated CALL ME TUNE services and cut more than 30 rupees from my a/c balance, WHILE I NEVER ACTIVATED OR REQUESTED FOR THE SERVICE. The call center representative IMRAN is lying that i have activated CALL ME TUNE services on 29th of july and it is FAKE. TATA DOCOMO should stop these kind of malpractices.If it is a fault of the system so a customer should not be suffered. Hence this is not just a matter of few 30-40 rupees this is a matter of ethics an morals now i am thinking to go in consumer court against this issue or willing to resolve my problem.

Post paid user bought OMH sim for ACE DUOS CDMA from Bistupur Tata Docomo Showroom . INTERNET NOT STARTED .
SIM CHANGED BY RETAILER .
1 MONTH HAS PASSED NO INTERNET SERVICE.
CALL CENTRE GUYS OF NO HELP.
SENT EMAIL BUT NO HELP.
[protected]

hi

When i try to open my account it shows like this

Dear Customer, Your temporary password has been expired. Pl Call 121 to re-activate your online account
Please Click here to re-login.

I forgot my temporary pin also
my tatadocomo no. : [protected]

E-mail : [protected]@yahoo,com

M/s TATA Teleservices
Mumbai

Sub : Poor Network Connectivity : Post Paid TATA DOCOMO Mobile No :[protected]


Dear Sir,


I was earlier customer of Reliance & recently switched over to TATA DOCOMO based on assurance from your local office regarding services & network coverage.

Since my mobile no switched over to TATA DOCOMO I am not getting any network coverage at my residence .

Several times I have reminded your local representative Mr Priyansh ([protected]) who assured me to send network engineer to my residence for checking.

It is very unfortunate that despite several complaints/reminders at your local office no one has turned up for the same.

This is my final effort to raise subject issue failing which I shall be constrained to discontinue your service & report the same to Consumer Forum

Regards

GAJANAN THAWKAR
Flat 307,Ashit Appts ,South Civil Lines,Jabalpur

My mobile number [protected] nd my outgoing call dis activated since last 6days when i call to your representative they said it will be activated within 72hrs.i visited in your mobile store where i submitted the form after visiting they said it will be activated on Tuesday now till today my outgoing call not activated....this is very very poor service which was i facing..now mobile store representative and ur end both are not ready to take any responsibility...what to do customer. 250, Shamaldas Gandhi Marg, Opp Parsi Dairy Farm, Princess Street, Marine Lines, Mumbai - 400020.this is the address where i submitted form.Now tell me what should i do.When i chat with tata docomo representative they said the document is not submitted.I submited the document 2time 1st time in fort branch and 2nd time in 250, Shamaldas Gandhi Marg, Opp Parsi Dairy Farm, Princess Street, Marine Lines, Mumbai - 400020.Now i seriously frustrated the way docomo and its mobile store poor service.

sir/madam
my self tathagat som, i am using TATA DOCOMO mobile service, my mobile no is [protected]. On 25 july 2012 I talked to custumer care of tata docomo to deactivate my VAS service magic sms and he insures me that he has done but after some time I got massage that I have requested some other VAS service (mitti ke rang) on my mobile and on 29 July when I recharge my mobile with Rs. 300 then after nearly 8 different VAS services activated on my mobile without and request and deducted around Rs 210. When I talked to customer care they told me that I have request all these services one by one through sms but in fact I didn't. After a long argument they agree to refund Rs 140 and deactivate all these nonsense services.
Now I want to know that if I have requested for all these services then why they refunded my Rs 140 and Please help me get back whole money that have been deducted.

thanks & regards
Tathagat Som
IIT Kharagpur
[protected]

Hello ,
I blocked my sim mistakenly , it is askin for PUK n PIN for .

my number is - [protected]

thnks in advance

Sir,
My name is Sagar Gupta from Tamkuhi Road. I have Tata Docomo no. [protected]. I am not able to call any land line no. in West Bengal and other state. So I have called many time for resolved this problem. But they not solved this problem and they disconnected my call. I am a student. I want to take admission, so I call institute for enquiry. Customer care say change Handset or switched of[censored]r mobile for some time. This process have to done many time, but not solve my problem. Customer care not to take my complain.
So please help me sir.
Sagar Gupta
[protected]
Seorahi, Kushinagar

Sir I bought a Prepaid SIM of TATA DOCOMO from nearest deler(Geeta Bhawan, Indore M.P.) and submitted all the valid document pan card ,voter Id of my permanent residensial adress(vill- Tadarpur, Post-Rajatalab,Distt- Varanasi,pin code-221311, U.P., India).He start the service from the next day. Now Company had restricted all the outgoing & incoming call before one week.when I went to nearest Athurised deler of TATA DOCOMO (Apollo Tower, Zangir wala sqare, Indore,M.P.) and submitted all the valid document with it's original document like (PAN card,bank Account passbook, college Id Card, Voter Id card). He does'n accept it. I also talk to cusomer care executive and his Senior officer Mr. Rahul many times. Mr. rahul told me that all the documet are acceptable but deler refuges it.
I am a buisnessman due to which there is a loss created.
That's why request you Sir please take the appropriate action as soon as passible.
Address of correspondence-
Mr. Prince Kumar Singh
Aashiyana Building ,Room No.-8
43/44 Chamatkari Ganesh Mandir, Lalaram Nagar,Indore(M.P.)
(Thank's & Regards Mr. Prince)

I did online recharge of Rs 390 in total ( Rs 150 + Rs 200 + Rs 20 + Rs 20 ) to my tata docomo no. [protected] on 28th july 2012 at 12.30 AM using http:/Www.Tatadocomo.Com/Myaccount.Aspx with my axis bank a/C. No information could be seen for transaction success. But when I checked my bank account it was showing payment to billdesk for tata docomo successful. Even I got message from bank intimating transaction successful and transaction ref is 51483661,51483567,51484272 and 51483834

full transaction details as showing in bank a/C :
tx1 :
account number [protected]
transaction date 28/07/2012
transaction amount inr 200.00
transaction type dr
transaction description iconn/51483661/290712/Tata docomo

txn 2 :

account number [protected]
transaction date 28/07/2012
transaction amount inr 150.00
transaction type dr
transaction description iconn/51483567/290712/Tata docomo

txn3 :

account number [protected]
transaction date 28/07/2012
transaction amount inr 20.00
transaction type dr
transaction description iconn/51484272/290712/Tata docomo

txn 4 :

account number [protected]
transaction date 28/07/2012
transaction amount inr 20.00
transaction type dr
transaction description iconn/51483834/290712/Tata docomo (bill

please do the needful to refund my money back or else recharge.
Thanking you!
Lathif Sheikh

Hi! you have purchased the LNM ID 372 pack at rs 60. Enjoy the videos.Fro, TA-PLAWAP. This message received when my data(internet) is deactivated. When I called to customer care for the complaint they said you have downloaded a video and we can not accept your complaint. But I have not requested for this services and the docomo's care don't want to see the actual problem. "Very worst service from Tata Docomo".

My friend has a Tata Docomo 3g Stick bearing number [protected]. This number is of retailer plan and i use to recharge with 102 Rs every month which gave me a usage limit of 1 GB for duration of 1 month. But when I am trying to recharge with this amount this month then I am getting a recharge failed message. Please check and let me know if the recharge amount for this 1 GB data plan is changed. I tried to call on few customer care numbers like [protected],[protected],[protected] but all the numbers were non functional. Please provide the customer care number for Pune region (Maharastra).

I have been following up for this issue since last 20 days and each time i get a new response and the problem is still unresolved. All the customer care numbers are not working. can someone please help me?

Why TATA DOCOMO is fraud @chutia, @harami, @kutta, @kamina, @faltu, @bekar,@ , # Madarchod, @Randi company, @ghatia, @zero grade, @third class, @tata docomo internet connection problem, #all, @tatadocomo, #TATA DOCOMO COMPLAIN, # service provider, @Telecom, #low tariff,@ best service, #lowest internet plan , Company ?

Every body listen how I suffered from this Tata docomo service provider .
They are telling that they are taking the lowest internet tariff like 49,65 95,148 Rupees plan its true that compare to any service provider they r.
But when u select a plan u will know how they twistingly or indirectly take u r money from u r pocket.
I chose the Rs. 148 plan per month with 8GB Data Usages since last 11 months in my Tata docomo mobile [protected].
But i[censored] believe me Every month TATA DOCOMO is deducting at various time in a month of 20, 99, 49, 25,5, 7, 10 Rupees from my main Balance of mobile account. Even though I have paid the initial amount of Rs. 148 from the beginning of month to use the internet for the whole month.
When I will to the customer care how the charges has been deducted they will say this type of answer
Call to 52271 to know the details
Hold on the line we r checking, then cut the call
Please dial after some time , again on that day u will not able to connect them.
We r sorry
We r unable to trace it
You have activated Games on u r phone so charges deducted, But I never ever asked any JAVA games during my Browsing time.
You have activated Koran or Bhajan or Spanish language or Biology Test means they will tell u some story which u never known that u have activated.
As a whole some money has been deducted from u r account.
Several times I have deactivated these service from phone through call or online.

When I tried and found the problem to fix it I came to know that TATA DOCOMO is just doing the Miscreants job , What they will do they will linked to many such site or money deduction method like Koran , bhajan, online tv etc etc. to general site like google, TOI, news paper or some bank site , when u will click u never know or it will not reflect in the site that they r deducting money, But after a day or browsing period u will come to know that they have deducted some amount from u r account.
I bet no body can found how they will deduct but they will do it with out u r knowledge. NO warning no pop up but money gone,
Initially I thought there must be problem with site but when I surprised to see that they left only 1 Rupees every time after deduction in my account so that I will be able to at least Browse so that TATA DOCOMO can again deduct further , I was sure they doing it knowingly.
Suppose a bipasha pics site is chargable Rs 99 and in u r account Rs 79 balance there. Then TATA DOCOMO will deduct Rs 78 and after a day u will come to know this , not immediately.
I never ever goes to Chargable site but even after that my money gone I noticed.
They will link some non chargable site latter u will come to know money gone.
Every month I lossed some where 200 to 280 Rupees evry month.
Even through SMS they will not tell but deduct in normal day I have suffered.
Now to reduce these mess I always keeps my balance below Rs 50 and for call I m using another Vodafone mobile.
Several times I have complained but all in vain,
I have suffered so telling to others not suffer with this company.

Dear Mr.Sarathy (TAMIL NADU REGION),

ANY ONE PLS HELP RESOLVE THIS ISSUE.

My mobile is [protected].

Yesterday (28/07/2012) i was recharged stv pack of Rs.35/- @ 1.32pm.

After Recharge i got msg from tata docomo with trans id:[protected].

After i called local tata docomo no that no is [protected] i was talked
24sec call cost charged 24paise

Again i called another local tata docomo no that is [protected], i was
talked 90sec call cost charged 46paise...

Also today i called another local tata docomo no that is [protected] i
talked 7sec call cost charged 7paise...

For me juice pack is not working as per RS.35 juice up plan.

So many mails also i raised till 6th aug only the compliant will get
resolve at your end, this is not quick process.

Also from this my no [protected] i cannot able to talk tata docomo
customer care 198 & 121.

Also i get call from compliant dept but still issue is in pending,
then the the compliant time end at 6th aug, this is too much time for
solving this kind of issue 8days u asking time resolve this issue,

till 6th aug what can i do, i want to make more calls to onnet as well
as off net but call cost is charging yours fraud network is wrongly if
i put juice up include...

Tomorrow itself i want get resolve this issue at your end & REFUND THE
EXTRA CALL CHARGES AMOUNT AS WELL AS STV PACK RS.35/- AMOUNT to MY
MAIN BALANCE IS TO BE TRANSFER. OTHER WISE I WILL GO TO CONSUMER COURT
WITH ALL MAILS COPIES...

THIS IS REALLY CHEATING NETWORK IN INDIAN NETWORK IS TATA TELE SERVICES ONLY.

REGARDS
Naresh. S