Tata DoCoMo Complaints & Reviews

I Mrs. Samiksha Rajagopal ([protected]) had done portability from Airtel To Tata Docomo in the month of May 2012. Airtel had no problem in portability. I paid my Docomo bill for the month of May 2012, also paid the outstanding bill of Airtel on 30th May 2012 & showed the receipt of airtel in Tata docomo gallery (Mulund West, Opp Nirmal Lifestyle) on 1st June 2012. All details were entered by Mr. Vikas.
From 7th June 2012 my number [protected] got deactivated automatically without any reason uptill now. I dont understand why this happened. The number has been permanently closed by Docomo services. I have written many emails to the concerned email ids. I am just getting the answer we apologize for the same, will try to solve the matter in 48 hours, but till now from 15th June 2012 the matter is not solved. While disconnecting they did it in a day but to connect the same they are taking so many days. Its really a nuissance. I have come to know if this number is not activated again as early as possble, it may be given to some other. I am having so much problem as this number is given to all my relatives.

Net wap services alerts have been activated on my number. It keeps deducting 1 rupee per day. Please deactivate these services on my number [protected].I have complain 9 to 10 times and my complain no.GABC12734818. customer care don't help me now they are n't receiving my calls and they put my call in their reject list . what can i do please help me. i want penalty from TATA DOCOMO for their poor services.

Dear sir,

I tried to recharge my mobile phone online by using www.tatadocomo.com

The mobile number is : [protected]
Recharge amount : 25
Time of recharge: 01:45AM (approx)
Date of recharge: 26-June-2012

I did not receive the recharge. However, my SBI bank account was charged by Rs 25. And I got an error message from the tata docomo website that the transaction has failed. (screenshot attached).

Transaction ID: MSBI[protected]

Reference number given by SBI: MSBI[protected]IGB3279286 TRANSFER TO [protected] BILLDESK TRANSACTION A

Please look into the matter soon.

Regards,
Ankur Mukherjee
ankur.pro(at)gmail.com

Hi,

I need to log a complain against the unauthorized deduction of mobile balance of rs 456 (approx) from my mobile number - [protected] by activating some inappropriate service by unauthorised way to my number on 25 June 2012 by tata docomo. Below are the details of balance deduction from my mobile account balance as per the detail provided by customer support : 1. 99rs deduction time 3.18am 2. 99 rs deduction time 3.19 am 3. 99rs deduction time 3.21am 4. 99rs deduction time 3.23am 5. 60rs deduction time 10.14pm

And when i call 198 for the enquiry about the deduction of balance the customer service desk wont providing sufficient details and information about the unauthorized balance deduction. And when i ask which service has been activated on my number they even don't know from where this service is being activated and. without any prior notice or any confirmation message how tata docomo deductedd the.mobile balance of rs 456 approx.

Tata Docomo also violated the law by sharing the personal information of customer with.out his permission on Internet bcz as per the customer support the service "night masti "has been activated by clicking some link while using gprs so please can you explain how could a non tata docomo website link can directly deducted the mobile balance without any details shared by me so its clearly the violation by tata docomo by sharing the customer number on the inappropriate website. and how could be any service would be activated and deductedd the mobile balance with any confirmation message.

So please file a complain against the tata docomo services and serious action should be taken for sharing the customer personal information publicly and activating and deducting the mobile balance with out any confirmation message send to the customer and refund all those unauthorized deductedd money from balance asap.

Customer name - kuldeep Singh mathuriya
Mobile number - [protected]
Balance deductedd - rs 456 approx
Date - 25/June/2012

Regards,
Shivendra Singh

Dear sir/madam,

Please deactivate caller tune which is automatically activated on my Tata Docomo number [protected],and balance is deducted from my account. As i am in roaming,unable to contact the customer care executives,or the number for deactivation 59900017 and 155223.

Thanks and Regards.

At[protected] morning i saw message on my mob "Hi! You have subscribed to LAUGHTERCLUB at Rs 10 for 7 days.Autorenewal on[protected]:25:51 To Stop Dial 155223(Tollfree)"
i surprised by reading it ,then i call customer care but they not attend my call.the call attending problem is running from 15 days.then i stop it by Dial 155223 .i want my money back. my mob no -[protected].

SIR, A TATA DOCOMO NUMBER [protected] IS DISTURBING ME A LOT. HE IS CALLING TO MY HOME's MOBILE NUMBER USING VULGAR WORDS. HE IS BLACKMAILING ME. PLS SIR HELP ME TO GET RID OF THT BOY.

Tata Docomo: [protected] Outgoing barred due to Unbilled usage 3.5 times higher than credit limit. (How ???)
Unbilled usage indicates Internet usage. Screenshots from the Tata Docomo website for my account attached.
Usage till Jun 05-2012 charged in the bill that is paid on 19th June 2012.
Unbilled Internet usage from 5th June till date is also mentioned in the screen shot. (~184 MB) well below the monthly 300 MB limit. However unbilled Internet usage is ~800 MB (included usage from Apr 14, 2012).
They have barred my phone since 14th Jun and on requests they start again but stop again. I have not requested since 21st Jun and is totally down. Repeated phone calls for paying 90% o[censored]nbilled are irritating me.Communicated with senior authorities but are confused on whether it is a corporate account or Individual. No call centre person can know the break up of the unbilled usage (??). According to them the payment will be refunded if it is excess. But I do not want to pay them as it is their mistake in computation.
I can furnish all mail communications if required. Attached currently is the screenshot from my account of Tata Docomo website.

The brand new Voltas split AC i purchased from Vijay Sales Goregaon West has given me 2 problems in 1 months usage:
1. Water leaking from AC falling inside the house.
2. No cooling at all.

This type of behaviour is not expected from a new product. I want a replacement.

sir,
i want to know the name of this no. [protected] name detail
quickly because from this number were really irritating me
by volgur msgs or calling again & again. . .

Dear Sir/Madam,

My name is Utpal Mandal and my mobile number is [protected]. Yesterday dated 23rd June,2012 Rs 1/- was deducted from main balance and when i was inquiring about this with the customer care executive,in the mean time again Rs 30 was deducted from my main balance.

Again when i contacted the executive he didn't provide me any details and instead transferred the call to his manager but manager never picked up the phone. In a sort i didn't got any reply to my complaint.

I would like to say you that this balance deduction is happening for the last 1 month continuously. I have a GPRS pack already activated so deduction due to internet use should not be the reason. Please provide me reason why this is happening and return my balance.

Please reply me as soon as possible by contacting in below given numbers.

Regards,

Contact No.
[protected](Utpal)
[protected](Deepak)

My TATA Docomo no. [protected] is deactivated without information since 14.06.2012. on making the complaint there was no satisfactory reply. after making written complaint this reply is given.

"Please be informed that I have registered your concern related to activation with docket number PPAV[protected]. The same will be resolved by 02-JUL-2012 17:18 and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile phone."

We have again submitted KYC papers twice still my number is not activated.

hello,
my name is sanju kumar , and my mobile number is [protected] ,which is a tata docomo service.
i have always a problem of balance detection, when i call for solution to company, they never adopt my call.
please solve my problem as fast as possible, otherwise i have another option as well like port. this is my last and final reqvest to company.


ur faithfully
sanju kumar
mobile - [protected]

My TATA DOCOMO Mobile number is [protected] and i have lost my Online TATA DOCOMO Prepaid account password
When i try to Reset password it asks for security Question "What is the name of your First school?" which i am unable to find correct and so unable to reset my account password. Please help me send my online account password to [protected]
My Email address is [protected]@gmail.com

i need pun code for my t24 no so i could unblock my sim .......here in tamilnadu we are having problems with airtel and vodaphone now couldn't call the customer care ....so pls help with my pun code....no is [protected]...(t24 i.e docomo)

Hi,
From the past 2 weeks some net wap services and cine one photo alerts have been activated on my number. It keeps deducting 1 rupee per day. Please deactivate these services on my number [protected] and refund my lost money also...

I got call from [protected] and he used very bad words to me.time of call 8.09PM and date 21June2012

I have given the cash of Rs 1000 on 15th june to Mr Rinkunath who is working for Mr Kashif Khan. They have promised me that my new connection of Walky would be activated on Tuesday evening and i would get the handset at the same time. Today is 22nd June and still we havent got any walky handset from Tata. Also, everyday in the evening i am receiving a call stating we would be delievering the same next day evening or then we will refund the money back to you. I have spoken to Mr Dinesh/ Mr Kashif Khan and Mr Rinkunath.

Even Mr Kashif has promised me that he would be sending the cash receipt via email.... still i am waiting for the cash payment receipt from past 8 days

It is an worst service i have seen in my life, where no one is responding properly and giving lots of excuses. Now i am trying to contact Mr RInkunath, he is saying that i am bust with other customer and need to speak to his boss Mr Kashif Khan. Also trying to call Mr Kashif Khan @ [protected], he is not picking up the call.

CAF # 5256186
Del # 60022900

Regards,
Asif Ansari
[protected]
[protected]@yahoo.co.uk

I got a message on my tata docomo number [protected] from SHFWAP saying " YOUR subscription to VOV on TATA DOCOMO WAP is renewed at 5.0/- till[protected]'' I haven't subscribe this service and i even don't know about tata docomo vov. Everyday they are detecting Rs 5 from my balance. please some one help me in unsubscribing it and refund my deducted balance

Docomo subscribed the NETWAP sms without my consent. It keeps sending nonsensical sms. Request you to unsubscribe it.My number is [protected].