Tata DoCoMo Complaints & Reviews

I HAVE 2G PREPAID TATA DOCOMO CARD,& USING IT IN DATA CARD[DONGULE] WITH MY DESKTOP,WHERE I AM FACING PROBLEM IN SENDING E MAIL & ALSO IN TO OPEN MY INBOX.MY TATA DOCOMO NO IS [protected].

Hi,

This is regarding the unnecessary activation of Personalised Horoscope Pack (@ Rs 10/-) on my Tata Docomo Mobile # [protected], first on 21 Dec,2011 and renewal on 28 Dec,2011.

However, leave alone the renewal I never subscribed for this pack in the first place itself. And the messages for its renewal on the next date which according to Tata Docomo is 04 Jan, 2012 keep on coming. The company has simply purt a number (so called 155223) to which a person can call to unsubscribe the service but first of all the language option available is only Tamil and it doesn't direct to any place as well.

I have also raised both Cancellation (Req # 403394) and Refund (Req # 403394) requests on 29/12/2011 but there hasn't been any response from Tata Docomo's side uptil now.

Request Tata Docomo to cancel the Personalised Horoscope Pack for me (Mobile # [protected]) immediately and refund the amount (Rs 20/- for two weeks) that was wrongly deducted for the same.

Please make a note that failure to do before 4th Jan, 2012 will not only mean that I will be left with no option but to shift to other operator but it was also be a case of mental harrassment that Tata Docomo is unncessarily inflicting upon its customers whom it expects to be idle all the time and having no other job than to sit and dial its customer care to get some unwanted services deactivated.

Regards,
[censored]ij

i activated net pack at 3 o'clock n could use net only for 2 hours... later the internet signal out evn though i had full network. when i called the customer care there was no proper response. i called 3 times and later my call was being cut saying that all the customer care people are busy on other call. even now i am not able to use internet on phone. when asked to send the internet setting they did not send and told to message INTERNET to 52270 i told them that my cell does not suppprt that as it is samsung galaxy gio but he did not respond to my request.

am recharge my number[protected] with 4 rupess and am not get the benifit of the 1 paisa for 2 seconds

I had done Recharge of Rs. 100 on 17 th Nov. 2011. money deducted from my icici bank account but recharge not done on my mobile. My transaction id is[protected]. also i had lodge complaint in docomo customer care my complaint no is 384275. but still not any action taken from there side. please check this & revert. My tata docomo no. is [protected]. i will be available on my other mobile no. [protected] - Nitin Kolekar

Thanks.

while scratching my recharge coupon's secret code,some of the digits were scratched off..so can you kindly help me with my recharge??
my 100 rupees recharge coupon's serial no. is[protected].

sir i wating 1 year but tata docomo not provide network plz provide network in hanumangarh town rajasthan and inform my number [protected]

Hello,

I MNP'ed on one worst day from Airtel to Tata Docomo and I never knew it was going to be such a nightmare. When I got in Tata Docomo the first step i did was to register mysel[censored]nder DND. It was around 20th November 2011. And then suddenly I stopped getting messages about my bank transactions, my credit card transactions and even from sites like way2sms and similar service providing sites. Its clearly written on websites that DND service will take 45 days to activate/deactivate. And here also I was provided wrong information by Tata Docomo executive that it takes 90 days to deactivate. Moreover my friends who are under same provider and in full DND are able to get messages. Its been more than one month and they have came up with no resolution. I have heard some of the most vague solutions which were totally irrelevant to my problem. I am just waiting for my 90 days to get completed so that I can switch back to airtel. Airtel wasn't this bad at least. And it is my sincere advise to customers that don't even plan to go with Tata Docomo. Their service is pathetic and they have no resolutions for any problems. Yes if you want to experience nightmares you can surely pick them up. They are best in giving that.

This is inform you that my docomo mobile no is [protected] and Docomo Service Provider activated unwanted service and simultaneously balance deduct without my knowledge. On enquiry on Docomo Customer Care they reply that it has activated accidentally by me which is absolutely false argument.

Therefore I request you kindly do needful in this regard and oblige.

Thanking You

Hi
Yesterday i had done 100 Rs. on line recharge from my Tata Docomo account, my Axis bank saving account is debited by rs.100 but yet not received any mssg from the tata docomo that ur mobile is recharged plz somebody suggest me how complaint such grievances.

I had a Tata Docomo e-stick for internet purpose. on 02.12.2011 i closed the connection and made the full & final payment. but they are still sending the bill

Hi Team,

I have purchased Tata Docomo SIM card from Divya Electricals, T.C. Palya, Bangalore - 49 on 16th Dec 2011 (Friday). On Monday I had come again to Divya Electricals and asked the person as to why my SIM Card is not been activated till yet. I saw my Documents were lying over there, He told me that the agent didn't come to collect.

From than onwards, I'd been going to him daily asking him why its not been activated till yet. He told that he had already submitted the documents to the distributer, but he failed to give the distributer address. I asked to atleast give him the number. He somehow called up and manage to give me the distributer number. I called up that number and asked them why my SIM not been activated till yet. First they replied that it will get activated tomorrow. I waited, the next day again I called them up and asked its not been activated till yet. I was shocked to hear there answer. They told me that you have to provide another document. I asked them the reason. they didn't give me proper response. I continuously called them, but they didn't picked up my call.

The reason for raising this complaint is because my documents ( Passport Xerox & Photo) are with them and getting afraid if it gets misused. All the details are given below:

My Name: Vikas Waghmare
My Mobile # : [protected]

SIM CARD ( which is not been activated ): [protected]
Divya Electrical's number: [protected]

I request you to kindly look into the matter and resolve the issue asap.

Thanks a lot in advance for your great help.

Regards,
Vikas W

On 19 Dec 2011 at 1448 hrs I got a message that " Your subscription to Personality Pack has been renewed at Rs. 30 till 18/01/2012". It was not known to me that when this pack was activated. Also neither I have given any willingness nor DOCOMO has asked any option to activate such pack. It was totally auto-generated service pack and that's how they (DOCOMO) deduct the money from customer's account.

When I saw the message immediately at 1520 hrs on 19/12/2011 I dialed the Number 155223 as given in the message to STOP the service. Confirmation to this effect I received at 1552 hrs on the same day, but the deducted amount has not been credited to my account.

How dare they (DOCOMO) can do this for useless service pack? This is not the 1st time, in general they (DOCOMO) use to do such type of action with other customers also. Its became their day to day affair.

If such type of service is given by the DOCOMO then it will be appreciated that I should discontinue the connection and use any other reliable service providers. Also I should discourage others to stop using the DOCOMO service.

In view of the above it is requested that suitable action may initiated, circular may be given to all Mobile service providers not to give such useless pack to customers and also I should get back my deducted amount (Rs. 30) to my account at the earliest.

I took an unlimited net connection from tata tele services.at the time of giving connection they forced me to have a fixed land phone with internet and informed me that they have some free calls also available from that land line.since i have mobile phone i never used to do any call from this phone.i even don't know that telephone number since i never had used this.not even for incoming calls.for the last one week i am not getting the internet and when i contacted the customer services they told my landlines limit has exceeded and hence i won't get internet if i didn't pay Rs.2000.

I am wondering how can the limit get exceeds when i haven't even made a call from that number. this is very frustrating and i am very disappointed at this.when i told my colleagues about this issue they told they are also having very tough time from this tata teleservices.their billing is not correct and now i have suffer because of this.and the customer care is also very arrogant and not helpful.i never expected this sort of cheating from a respected vendor like Tata.-

My id for net is-[protected]
phone number-[protected]
Sreekumar

Dear Sir,

I have lodged my complaints to Tata Docomo today and the copy of the same is hereunder reproduced for your better understanding.

Please go through the same and help me to get justice.

Regards,


Nilesh Christian



from nchrstnoliver christian [protected]@gmail.com
to [protected]@tatadocomo.com
date Tue, Dec 27, 2011 at 7:50 AM
subject My grievance, annoyance and irritation towards unnecessary debiting my account
mailed-by gmail.com
hide details 7:50 AM (28 minutes ago)
Dear Sir,

My mobile number is [protected]. I have been facing a problem with my
credit balance due to inefficiency of my service provide i.e. TATA
DOCOMO.

On the TV ads, Tata Docomo claims big things; in fact, their service
on actual ground is very poor. Before I stop the services of Tata
Docomo and shift to some other service providers, I would like to
inform you my following concerns and problems which I have been facing
since last two days. I am too much annoyed, irritated and harassed
with the inconsistent and annoying service of Tata Docomo. The thing
which irritates more is the non-responsiveness of your customer care
executives who always avoid attending genuine complaints by putting
the customer on hold at your pre-recorded message system. Though
user's problem is genuine, they are always unwilling to believe and
just keep trying to prove Tata Docomo's genuineness

My problems are :-

Problem - 1
Yesterday i.e. on 26th Dec 2011, I had a credit balance of around
Rs.40 in the morning. By the evening, your company deducted the whole
amount and made it zero. At around 7.00 pm, I recharged for Rs. 50 on
the same day. This amount has not so far been credited to my account.
Now, an hour before, your system surprisingly credited Rs. 38/- to my
account. However, at this moment, there is zero balance in my
account. In summary, at this juncture I should have a minimum balance
of Rs. 40+50 = Rs. 90 as I have not made so many calls within these
two days which can consume much amount from my account.

How ridiculous system yours is!


Problem - 2

Your system automatically charges me Rs.0.30, 0.20, 0.60 at every
10/15 minutes towards browsing internet. In fact, I do not browse
internet since last one and a half month. And if I want to use
internet, I recharge my mobile under your prevailing scheme of 2 GB
per Rs. 48/-. So far a minimum amount of Rs. 50/- has been already
deducted from my balance.

I am too much annoyed with you people. And my annoyance is increased
by irresponsiveness and irresponsible answers of your customer care
executives. Instead of solving customer complaints, they just try to
pull down the customers blaming that they might have activated some
unwanted services and so the balance must have gone zero.

The most annoying thing is the pre-recorded message continuously being
played on your system which repeats - "Hamare sabhi customer care abhi
vyast hai..............." for hours together and no one comes on the
line. Sometimes, I feel that they knowingly do not come on the line
as they know that the complaint is genuine. This is irritating.
Nobody comes on the line to attend the customer for hours and hours.

Now, let me give an unwanted and unasked advice that if you want to
continue and flourish in the market, you have to first stop that
bloody tape recorder and face the public on the phone. An annoyed
customer wants somebody to listen to his grievance because at that
particular moment he is full of anger and your taper recorder further
increases his irritation.

Now coming to my specific problem, I strictly ask you to remit
whatever amount you have deducted from my account immediately;
otherwise, I would this time surely file a suit against you. Let me
inform you that earlier also I had fought with you people for you had
debited my account for no reason, and I made you credit the amount
deducted so.

By sending a copy of this complaint to Consumer Complaint Forum at
www.consumercomplaints.in, I convey my grievances to them and request
them to help me out of this agony.

Regards,

Nilesh Christian

RESPECTED SIR,
i have a tata docomo sim and whenever i recharge my balance a deduction of rs 10 is deduced from my account in the sense that you use data for internet. i have not a multimedia phone and also internet is not working in that and didn't use any data .i called coustomer care again and again but they repeat the same thing. plz help me.......

unnecessarily my Sim is rejected, but i need to continue in the same Sim.So please tell me how to activate the Sim or any PUK code to activate the rejected Sim

hamare yaha himatnagar city k gadha gaw me network hi nahi he tata docomo ka..so plzzz coverage ki problem solve karo...network hi nai he tata ka yaha pr..yaha k sabhi log tata k sim card use krna chahte he ..but coverage or network na hone k karan kr nahi pate..so plzzz solve thid proble...i hope u will understand my req....
[protected]
kadir shaikh

my no. Is [protected] i won 100 rs talk time through tickt no. ONUWS0INEV but balance is not credit yet though they promised time period of 24hours . Dont choose docomo its waste

Hello Sir / Madam,
I am Riny gupta, lucknow. I am TATA DOCOMO prepaid Customer with mobile number [protected]. I was enjoying free 500 sms /day from past 9-10 months. But suddenly from[protected], my free sms was reduced to 100 sms/day. I was said that it was due to Telecom Regulatory Authority of India (Trai) Rules.

But thankfully the limit was increased to 200 sms/day per sim from[protected] as imposed by the Telecom Regulatory Authority of India (Trai). Now I am able to send only 100 free sms/day. The next 100 sms/day are getting charged at Rs. 0.60/sms which is not fair. When contacted TATA DOCOMO customer care, the executive told it was due to TRAI regulations.

I would like to bring the below press release by TRAI (http://www.trai.gov.in/WriteReadData/trai/upload/PressReleases/843/press_releas...⇄ )

“ The Telecom Commercial Communications Customer Preference Regulations provide a restriction that no Access Provider shall permit sending of more than one hundred SMS per day per SIM except telemarketer or transactional message sending entity. The Authority has received representations from some of the service providers and consumers to increase the limit of 100 SMS per day per SIM. The Authority has considered these representations and decided to increase the limit of one hundred SMS per day per SIM to two hundred SMS per day per SIM.”

(I have attached the copy of press release by TRAI)

It clearly states that it has increased the limit to 200 SMS per day per SIM. So It has never told that only 100 SMS/day are free are the rest 100 SMS/day to be charged. According to TRAI, my free sms per day has to be increased to 200 sms/day and I am eligible for that. Then why am I been charged for the 100 sms?

Hence I kindly request the concerned persons that my free sms per day to be increased to 200 free sms/day instead of 100 sms/day