Tata DoCoMo Complaints & Reviews

I HAVE RECHARGED MY MOBILE NO: [protected] TATA DOCOMO ON 31.07.2011 FROM IDBI ATM NO 5301 FOR Rs. 2000/-. MY BANK ACCOUNT WAS DEBITED ON THE SAME DAY. TILL DATE I DID NOT RECEIVE RECHARGE FOR Rs. 2000/- IN MY MOBILE. THOUGH I HAVE CALLED THE MOBILE SERVICE PROVIDER MANY TIMES THEY ARE NOT GIVIVG PROPER REPLY. I REQUEST YOU TO
GET MY AMOUNT OF Rs. 2000/- REFUNDED WITH INTEREST.

Thanking You.

Yours faithfully,
V. BHAVANI PRASAD
203, Dev Towers, Kodariya,
MHOW, INDORE (MP) 453441
MOBILE NO: [protected]

Prepaid TataDocomo mobile number [protected] has been loaded with Rs.59/= package (ISD calls to US at concessional rate ) on 05.08.2011 vide Transaction id [protected] valid for one month from 05.08.2011.
The available balance on that date was Rs.168.63.
The concessional charging was not extended but the balance was brought down to Rs.17.41 within few minutes of talk on 14th or 15 Aug,11.
Again Top up with Rs.150 TT on 17.08.2011 vide Transaction id [protected] .

Once again the balance has been brought down to Rs 0 with few minutes talk time on 26.08.2011. this made mental agony.

I didn,t expect such a thing from a reputed company like TATADOCOMO .

The verifiation with customer service on 28.08.11 reveals that is overcharging and a complaint will be registered and will be resoled within 24 Hrs.
Till 30.08.2011 no redfressal has been made.
Please look into this and resolve the issue on or before 31.08.2011.

Mathan

I had been using Blackberry internet plan of 299 since last few months with service provider being Tata Docomo.On 18th August 2011,i upgraded my plan to rs.399 from rs.299 for which my balance got deducted by rs.399 but the plan didnt get activated.Speaking at Blackeery technical support,i was told it would get activated within 24 hours.But the same didnt happen even after speaking to them regularly for 7 days ( every time they gave the same excuses).On 26th August they deactivated my plan without being asked to do so and now they are saying there is no plan currently active on my number,eventhough TATA DOCOMO is still holding the view that rs.399 plan is active on my number with a validity till 17th september,2011 and has confirmed me the same.

All calls at technical support are reaping me no benefits and they are behaving like helpless and with no internet plan on my phone even after paying rs.399 for it is leading me to frustration with no positive result.

BLACKBERRY technical department has behaved in a very irresponsible manner in all my conversations with them on this issue.

sir, in my mo has activate games club so i think unsubscribe this service my mobile no is [protected].

I had switched over to tata docomo recently. From day 1 onwards I had been requesting the service provider to address the issues with the network. (1) Networking issues (2) Activation of ISD facilty, regarding the activation of ISD facility customer care had informed that I have to deposit additional Rs.2000 which I had replied that at the time of switching over to the connection these conditions were not been informed and we were informed that all the services will be activated as and when requested. This mail dated 03 August 2011 still remains unattended and adding to above concerns the outgoing calls have been barred on 24 August 2011 stating that due to non settlement of outstanding with the previous network. I had setlled the amount on 25 August and had raised the issue via mail to the customer care plus through the support provider I was informed that the outgoing calls will be activated on by 27 August but since then the services were not resumed on 28 August IST 10:00 PM I had again contacted the customer care were they informed me they will not be in postion to help and I need to sent a reminder to customer care via email. It has been devastating experience from the customer care and after 5 days also you have not been able to restore the services. I would like to know why such kind of irresponsible service been provided to the customers. I anticipate atleast this mail will be taken seriously and promt action will be provided. Regards Rajesh Venugopal - [protected] email : [protected]@idbi.co.in

The E-mail id says "listen". Do you people actually listen???

On 2/8/2011, I called customer care to enquire about Rs. 38 Juice up Pack (full talk time plan). The representative said about the details and asked me to recharge every time in special mode so as to get full talk time.After that i recharged for Juice up pack Rs. 38 (full talk time plan) on the same day.

On 8th of August, 2011, I called Customer care( check it in your database too) to ensure whether Rs. 24 Juice pack (half paise per second) will work with Rs. 38 pack. A lady spoke to me and said this is the ONLY Juice up pack which will work with Rs. 38 Juice up pack. After getting conformation from your side I recharged it for Juice up pack Rs.24(half paise per second).

On 24/8/2011, I recharged for Rs. 50 in special mode, I got debited with Rs.41 only. Then I called up customer care and they asked me to do it in normal mode hereon to get full talk time (YOU ASKED TO DO IT IN SPECIAL MODE AT FIRST).

On 26/8/2011, I recharged for Rs. 100 in normal mode. But I got Rs. 88 only. I called customer care on the same day and asked the reason I got credited with rs.88 only when I'm in full talk time plan. He said you have to do it in special mode and when I shouted at him because every time you people say if I do in Normal, you should have done it in SPECIAL. if I do it in SPECIAL, you should have done it in NORMAL and he silently and cleverly escaped by saying there is TECHNICAL PROBLEM, so call after sometime. When I called today (28/8/2011) to customer care, they said because you have recharged Rs.24 juice up pack, Rs.38 juice pack got cancelled.

Earlier as I mentioned one of your representative said this is the ONLY Juice up pack which will work with Rs. 38 Juice up pack. Because of your wrong information, I lost Rs.59 (Rs. 38 on juice up pack+ Rs. 9 on recharging Rs.50 + Rs.12 on recharging for Rs.100).


Is this the level of the knowledge you have updated about your tariff plan?

Dont you feel ashamed of having such untrained staff?

The customer care executive says "SORRY FOR THE TROUBLE. I CAN UNDERSTAND YOUR PROBLEM". Understanding the problem alone wont work. What is the solution for this? It was me suffered because of your wrong information.

Giving a sorry cut face alone wont be the solution. Whether are you going to refund my amount or not?

PS: You can check my call records to ensure whether I called to customer care on the above mentioned dates.

Expecting you r reply at the earliest.

As this is public domain, I dont want to reveal my mobile no:. Contact me at [protected]@gmail.com

Hi,

This is Tushar. I want to bring to notice the harassment and mental agony that has been caused to me by a reputed company like Tata Indicom. I bought a Tata photon connection-[protected] two years back and paid my bills regularly. However,when i requested the buggers sitting in the customer care department to get my connection disconnected in February this year, after paying my January bill, they gave me a complaint number[protected] and said that their representatives will get in touch with me 'shortly'.

That 'shortly' never happened and instead i was sent the complete bill for the month of February, even when i did not use my connection at all. I was ready to clear my dues- from the time i lodged my request for disconnection till the time it took to disconnect my connection, which i assumed would be for a period of 7-10 days, but never got a call from TATA Indicom representatives.

Hence i did not agree to pay the bill. The company kept sending me bills every month till August, and i was harassed by calls from their call centre to pay my bills, with me explaining them everytime the scenario, over and over again. They just won't listen. Then one fine day i got a dubious looking LEGAL NOTICE on behalf of the company, threatening me to a legal cae if i don't clear my bills immediately. I never responded to the mail.

Then a couple of days back, i got a call from someone from Tis Hazari court that my file is with him and i have a date in the court...this is disgusting...Tata Indicom harasses its regular customers, who payed their bills on time with such things. I know there are many people like me who are facing the same situation with this company.

I would like to know if there is any way i can file a complaint/case against the company for harassing me, and many other customers like me.

Thanks

Daily deduction of Rs.3 from the account and junk services activation

On 24th of August, 8:07am my mobile message from TM-56363 to download wallpapers offered by TATAMVC. They deducted Rs.49/- from my a/c I want to make it clear that I HAVE NOT SUBSCRIBED OR DOWNLOADED VIDEO, WALLPAPER OR GAME to any other service voluntarily. I am losing Rs.3 everyday from my account. I am unaware of this daily deduction of Rs.3/-.

Also i received message on the 27th of August, 02:03pm from no.:55435 saying that I have downloaded some game from Gameloft for Rs.8/-. When i visited the Gameloft site, i came to know that there is no such game available for this amount of Rs.8/-. This confirms that the service given by TATA DOCOMO.

On the same day evening i can't browse internet, so i checked balance and i was shocked to see Rs.0.42/- left in my a/c. When i worked out my account i came to know that they deducting Rs.3/- daily Until then I am unaware of this daily deduction of Rs.3/-

So i topuped with Rs.100/- and i checked balance it was Rs.81.42. And next morning (28.06.20011) when checked the balance it was Rs.32.42/- once again they charged me of Rs.49/- for TATAMVC which i didn't receive any confirmation message or link. I have informed about this to TataDocomo customer care without much help.

Hence please make sure my mobile be deactivated from such service and make arrangements for the refund of whatever currency I have lost till date.

My TATA DOCOMO number:[protected]

Alternate No.:[protected]

email id: msrinivasan.[protected]@gmail.com

I am a international student in Lovely Professional university. tata docomo withdrew 30 rs from my balance in excuse of daily health tips alert n news. this can't be legal. plus the stop option is not working. when i sms them Stop rhtip and send to 155223 like they instructed on the canceling option in their sms , i receive a sms saying "you have not subscribed to punjabi health pack". the sms came yesterday, 26th august and today it won't return my money. i have lost 70 rs in balance before this incident for god knows what . I can't take it anymore.

I purchased a TATA DOCOMO 3 g dongle in Dec 2010. It was told to me that there are no roaming charges and you can use it anywhere in India. The plan was an unlimited(Rs. 1400/-) plan. Everything thing was fine till March 2011, I used the Dongle in Kerala, Maharashtra, Tamil Nadu, etc. But in the month of April, they charged me a a bill of 6,600/- stating that the charges are on account of roaming.

If this was the case, then why was I not charged for the first three months where I roamed extensively?
Why did the executives did not inform me about this while purchasing the Dongle?
Why is Tata Docomo claiming roaming free in there Ranbir Kapoor ads?
And,
Why are they reluctant to resolve this issue after repeated complaints and still continue to send me arrear bills? Today I got a msg asking me to pay 8,700/- against the bill?

TATA DOCOMO is unprofessional and incompetent organization. Right from the executives to the Top level are incapable of their jobs, and still they get away with all such acts....why????

Deduction of Rs.5/- per day for unwanted scheme
Dear Madam/ Sir,

Sub:- Un-necessary deduction of Rs,5/- under I-Player Subscription

Myself Dr. Ritesh, facing a problem from my service provider. My cell number is [protected] (Tata Docomo Prepaid Customer).
Please Do needful.

Regads,
Dr. Ritesh

From past few days I am not being able to receive a single text message on my phone.
First I thought it can be memory problem so I deleted all my messages from inbox but still the problem persists.
I am being able to send messages but not being able to receive them please help me regarding this.
It's very urgent

once i got a call from docomo regarding some daily horoscope activation but i disconnected the call.
Still the service got activated and they are deducting my 10 rs after evry 72 hours.
an when I try to call customer care all the customer executives are busy.
So I complained to customer care online there they credited the amount of rs 10 to my mobile and gave assurance that my money won't get deducted again but that did not stop deducting my money.
this is sick. I am so irritated by this

I came morning in Noida, i am not getting network of TATA DOCOMO. I am very surprised that in NCR region there is no network available of this very repted company. because of that I am suffring a lot. its very very bad that here (in Noida) no network. I am feeling very bad. sorry to say that but it is true.

My no. is [protected]

Without my notice and permission tata DOCOMO has activated "PortFolio Manager" a VAS. I am trying to deactivate it and failed many a times. Please deactivate it. My cell number [protected].

I C.Elangovan have post paid connection in TATA DOCOMO bearing mobile Number [protected]
In the month of June-11 the service provider started sending SMS In respect of Santa Banta and the pack name is Santa Banta Jokes pack. The changes for the same pack have been observed in the bill. When it was enquired about that to the costumer care that the pack is not activated by me (i.e, C.Elangovan) then the costumer care executive expressed his regret and informed the procedure to stop the Joke Pack. But, the same is unable to do as per the procedure and informed the same to costumer care executive to do the needful from your side only by me (i.e, C.Elangovan)
In the coming month bill (i.e. July’11) again the charges have been noticed and informed the same to the costumer care executive and he had informed he will do the needful and requested to activate “Do Not Disturb” pack and the same has register on 21st July 2011 “with registration number TTLDND[protected]
But, in the moth of Aug’ 11 Bill the pack charges again noticed and the intimated to the costumer care executive and registered the complaint on 06th Aug,2011 with reference number:- [protected]
But, till now the action has not been taken for the complaint registered and when ever informing the costumer care executive about that they are telling some excuses and promising to the do the needful

Hence, kindly do the needful

I ve tried online recharge in Tata Docomo website. Money was debited from the bank. But I didnt receive TopUp.Kindly return my money back to my Bank account.

Mobile Number: [protected]
Date: 26.08.2011
Time: Between 10.40 am to 10.50 am

Details received from bank as follows:
Narration: MHDF[protected]-TATA DOCOMO-Billdesk
Cheque/Ref.no:[protected]

My name is Nagesh Kumar Jaiswal and my tata docomo no. is [protected],,,, I'm using tata docomo since one year...i was quite happy with the service until july'2011 ...but since then my view towards the company completely changed. In just around one month, almost 400 rupees have been deducted from my tata docomo number for various downloads which i have never ever done,,,.the details of the deduction are as follows:

16 July- RS 3(Brilliant chick wallpaer download)
18th July- Rs 99 (Valuepack : Ad_Racing_Games_99)
18July - RS 99 (JavaGame : GamesValuePack21)
24th July- Rs 99 ( Valuepack : Ad_Racing_Games_99)
1st August-Rs 67 (i dont know for what)
9th August-RS 3 ( Valuepack : TimepassGames30)
13th aug- RS 10 ( Valuepack : TimepassGames30)
21st August - RS 10(Javagame)


all these were informed to me by messages from 52250 ,,,,,,the customer care service is hopeless and says that i have opened chargeable sites and downloaded the above.....BUT i dont even know any of those sites...moreover i have an android devicce(Samsung Galaxy 5) ...the wat the hell shall i do with those bloody java games????????
One more interesting thing to be noticed- when my balance was above Rs 100, then they charged me for downloading apps worth Rs99...and so i decided to recharge my mobile with just Rs 20...then i was charged Rs 3, 10 n so on....for the nonsensense downloads!/....also that such games have never actually been downloaded to my cell ,,for which the company had heavily charged!!

Also i have sent messages as "STARTDND" and also "START0" to 1909 to stop all those company's messages... but the reply comes as "your req. couldnt be processed futher..."

Such unreasonable deductions have completely shocked me,,,,and i cant tell whether such deductions will take place in future or not...

400 rupees is not a small price,,,,,nor im so rich to ignore it anyhow... I want all my money Refunded,,,,or else i shall seriously be taking actions against the company.
\

Nagesh Kumar Jaiswal
Email= [protected]@rediffmail.com

SIR,
I have to complain against above named official that i have given my explanation regarding reminder for outstanding Bill Payment received on 19/05/2011 as per instruction mentioned on the reminder letter(i.e. through email to his mail id sandip.[protected]@tatadocomo.com) on 21/05/2011 & all the matters were explained by me in this mail.
But when no any response reasulted from his side after expiry of many days I have forwarded mail to him again & again but there was no reasult.
After expiry of three months they have arranged to serve a legal notice through his lawyer Amitava Das,L.L.B.(Advocate of High Court) & now they have imposed extraordinery dues as rental without providing any outgoing or incoming services on my no. [protected] since 30/03/2011. All the payment was settled by his officials on 05/05/2011 & I have already paid the settled amount.
There is not any mistake done by me regarding payment,all the matter has been lingered by Mr. Mondal & he & only he is responsible for the matter arise today.
So, you are kindly requested to lodge my complain & I will provide all necessary documents in support of my complain whenever required.
Kumar Vimal
Mob. no. [protected]
Email : [protected]@gmail.com

My docomo number is [protected]. This is Mumbai number. At present I came to Chennai for an emergency treatment for my female child and for the purpose of communication which is mandatory, I recharged my account for Rs. 200/= for which I received message as "Recharge successful". But when I saw my account, it showed nil balance and I am unable to contact anyone at an outstation location. I am also a working woman who has come for the treatment of my child and if this is the case, what is the use of having a mobile number. I hope the concerned will look into the matter very seriously and take up emergency action in view of the situation. This mail is being sent through my brother.