Tata DoCoMo Complaints & Reviews

One month ago I purchased the Docomo prepaid number by paying Rs.200 then submitted the required documentation proofs (PAN card xerox, Phone bill, Photo). After few days when I check with the retailer they said they misplaced my documentation and asked me to resubmit them again. After couple of days (9/6/2011) I resubmitted the documents. Later when I checked with them they said the documents were already send on 9/10/2011 but still my number was not activated, and they don't have any answer where are my documents.
I took their supervisor's phone number and called him like not less then 50 times but never got response from him.
Now my situation is that I have paid for the service and also submitted the requested documentation twice but still unable to user the service.

Details of the Retailer:
Tata DOCOMO Retail Outlet - Near Krupa Complex, Safilguda, Hyderabad.
Name of Supervisor: Mr. Gowri Shankar.


My details:
Name: Hari Babu B.
Phone Number: [protected] (Docomo - not yet activated).

Dear Sir / Mam

I Transferred my AIRCEL number [protected] to Docomo Before 5 to 6 months i use the number regularly but today morning it got disconnected and i visited docomo office they said that my number not in active state and customer care too said the same.

how it can be possible i am using the number regularly

in my number 46 juice up pack was active and i was having balance more than RS 25 and 2 gb data balance

i can also tell the exact dates of my last recharges done and i have proof to

RECHARGE DATE AMOUNT

11/06/11 40 AND 46 JUICE UP PACK (RETAILER NAME SHAKTI MOBILES,PADUR KANCHEEPURAM ,TN-603103)

15/06/11 RS 50 TOP UP

20/06/11 RS 50 (ONLINE RECHARGE (freecharge.in)

21/06/11 RS 50 (ONLINE RECHARGE (freecharge.in)

I CAN ALSO PROVIDE U THE RETAILER NUMBERS.


I have attached the copy of print screen of freecharge.in in the attachments pls find the attached file








Regards

SHRADDHA SUMAN DHAL

CONTACT-[protected]
[protected]

As per my subject, this is complaint against tata docomo teleservices.

I'm using tata docomo sim since February 2010 but still facing network problem as I've talked to customer care about 10 times but they are doing nothing and even won't write my complaint. But past three months I'm facing very high problem with the network as my blackberry mobile fights daily with it and which irritate me a lot.

How can some one change my base line for my number without informing me.
and the customer service is so damn pathetic that they themselves don't know what they are talking .

Earlier my base plan was 1o paise for docomo to docomo and i had option of 300 sms local and national but now they have taken away from sms pack and they have started to charge me for sms...

can some one provide an answer to this ..

do not come back and tell me that you have applied this to every customer in Karnataka .. that's the biggest lie ... i have my friends using the same base plan without spending a penny for sms pack .. we had taken the sim from the same place and at the same time.

any explanation on the same TATA DOCOMO .....

Waiting for someone to answer my query .

Sir / Madam , My Tata Docomo Mobile Number Is [protected] (Ported By MNP) , i had a balance of Rs 84 in my mobile , i called a my friends number and suddenly call disconnected , i checked my mobile balance , it showed Rs 0.00 . And contacting customer care is of no use , i am unable to contact the custome care number .
So , kindly check and forward my complaint and please order the company to refund my balance . I would be very greatful to you .

Hi,

My name is Amar Rajashekaraiah and have prepaid mobile service number [protected] of Tata Docomo. I had requested for Itemized bill for Mar 2011 till May 2011 and was charged Rs 25 for this service. The received bill did not have any details like my name, address and just had my mobile number. This itemized bill was not accepted as proof in my company. I visited Tata Docomo franchisee near CHM Road and it was not useful. There is no response to my mails requesting them to re-send the bill with complete details which can be accepted as proof. I am really disappointed at the service provided by Tata Docomo.

The customer care is even more pathetic, while talking with the executive the call will get disconnected and per day only twice you can call the customer care. The executives will never call back even after knowing that there was concern and while discussing the call got disconnected.

I lost around Rs 700 as 30% tax of the total spent amount was charged. If the correct bill was provided in time, then I could have saved this tax.

I have complete mail communication with Tata Docomo customer care team and I would like to request for compensation from Tata Docomo for their bad service, because of which I have lost amount.

Regards,
Amar

I have purchased tata docomo 3g wireless broadband from Shanu enterprises, P.L. Sharma road, Meerut. The shopkeeper promised me 5 gb free usage for the first month. But my balance was 2048MB when I checked after activation. From that very day I have been going to his shop daily and he says that at the time when I purchased the device he had confirmed from the company that I would be getting 5GB free usage for the first month. I am very disappointed from this kind of cheating done by the company.

Hi,

This is Divya.My mobile number is [protected].
I bought one Tata Docomo sim After that i recharged my mobie on Special Recharge RC 24.(tata docomo to tata docomo 1 min per 10 paise ).i called to tata docomo number but it was charging every 1 min per 60 paise.Please let me Special rechagare offer is activated or not on my sim.

please do needful asap

dear sir/madam,
Recently the internet speed on my mobile phone has dropped extremely beyond tolerable limits.first the speed used to be as high as 35KB/s-40KBytes/s but now speeds never cross the 8KB/s mark.why is it so? is the company upgrading or is on a maintenance or repairs? whatever the reason be i am experiencing this since the last one month.I hope you executives take it seriously and put in some efforts to improve the service to the level it was.I live in mumbai.
I hope you take this problem seriously and improve the service or else I am planning to switch to some other network operator thst provides better service.

REGARDS,
Sohellman.

SITUATION

I have a Postpaid Tata Docomo no [protected] of Haryana circle. I permanently moved to Gurgaon which comes under Delhi Circle. I have few plans like Free SMS, Internet running on my number. Plus I got a plan of rs 500 rental where I get 600 mins(approx,I dont remember exactly) every month. I want to continue with this number as its circulated everywhere.

REQUIREMENT

I want to transfer the no to Delhi Circle so that I can use it here without any problems.

WHAT DOCOMO SAYS

This is what they say when I request the same:
1) We do not have any service in Delhi. That means I have to keep my no in roaming forever.
2) For Number portability, we cant suggest you anything, you have to go to docomo store, which are not present anywhere in delhi. That means I need to go to Haryana for the portability which I tried earlier as well, and DOCOMO rejected the request without giving any clarifications.
3) My Billing month starts from 13th, even if i deactivate all plans today, on 18th, I will be charged for whole month. And those services you cannot use as you are in roaming already.

WHAT I WANT

If there is no service in delhi, is it my fault? Cant they provide any resolution to this? They simply cut the communication the moment I ask them for MNP. I am being charged extra every month plus I cannot use any of the plans activated. What should I do? I feel so helpless.

Dear Sir,
My mobile no is [protected] of TATA DOCOMO. The company somehow activated the "Weekly Personalized Horoscope Pack". I tried to unsubscribe the same by dialing deactivation portal in the no 155223 but it says no pack is activated. Rs.10/week is deducted from my balance for the past 4 weeks. Kindly arrange to unsubscribe the same & refund of deducted amount.Otherwise service is awesome.

Dear docomo

This is sitaram majhi From HSBC,i am using ur docomo simMy no is [protected],by mistake i lost my sim.today i want ur docomo office and taken new replacement sim.he asked to pay rs50/- and i paid that for i asked bill.i asked bill for that he has not activate my number,i hope u can understand my problem,and i am giving the address that is Hitech city madhapur pin 500051
Plz do the needfull

Regards
Sitaram
[protected]

I have subscribed for Tataphoton TV. They charged Rs. 75 towards my bill. But Tataphoton TV is not working.
I tried to contact their customer care, but it always come engaged.

Dear Sir,
I am having Mobile No.[protected] of TATA DOCOMO service provider.Since last , somehow company has activated "Personalized Horoscope Pack" without my notice. I tried so many times to unsubscribe the same, but failed. Company's complaint registration system is also not working. Company deduct Rs.10/- per week from my prepaid account balance, which has not been used for a single time. Kindly arrange to unsubscribe the same & refund of deducted amount.

I have already raised a complaint but still the problem is not resolved. Again saying Renewal of package, Company deducted Rs.10 every week. Please unsubscribe it asap.

yesterday i have requested through internet & icici net banking for mobile prepaid refill of Rs.125 ( Tata Docomo no.[protected])transaction id[protected]. Payment debited from my account but mobile not recharged yet

Hi,

I had made use of my Tata DOCOMO number the last time when I made a call around 9 p.m. on 12-Jun-2011 and noted the A/c unbilled amt was Rs. 101 as per their website. However, though I haven't used the phone for the past 2 days, my a/c shows the unbilled amount as Rs. 130 (checked at 8 p.m. on 14-Jun-2011). Though I tried to seek clarifications from their Customer Care about the same, they seemed to be clueless (they usually are !!), and asked me to write to their Customer Care email ID - listen.[protected]@tatadocomo.com.

I have written to them about the same but am not hopeful of a proper response as they refuse to acknowledge the inflated unbilled amount without my having used the phone during the interim period ( around 9 p.m. on 12-Jun-2011 till about 8 p.m. on 14-Jun-2011). I had heard of "incorrect" billing by certain other telecom operators from my friends and contacts, but never expected such a reputed Tata Group firm to deceive customers with such arbitrary billing. I had ported into DOCOMO recently, hence monitor the usage often (usually after prolonged long-distance calls) to report any incorrect charges, if any.

i want puk2 of my tata docomo sim ph no.[protected]......fasttttttttttttt

i am ajay upadhyaya
sir, i forward my complain to tata docomo care by 3G network problem since.09.06.2011 & But they register my complaint and say you are not alone Who is suffering, All consumers are suffering because of technical problem. They talk rudely name is "AJAY SAGAR" AND "RITU SHARMA" and have blocked my number on 121. The executive"AJAY SAGAR" AND "RITU SHARMA" said Internet users have been accrued suddenly,That’s why company is unable to tackle with all and our Infrastructure is not able to handle huge Internet users. This reason is just implausible, & information me you do not right use tata docomo network if you doing your mobile network setting manul than no network problem, Sir you kindly information me than my outdoor is 1 of 2 network bar than indoor how many network? Than if network setting is manul in indoor so network come my mobile. than possible you sent network technician in my home & check this, & I said many time this executive not close my complaint but SHE/HE don"t hear my word & close this complaint .
THANK YOU.

I got a message from 52250 at[protected] at 9:30 that i have been activated for Dance Clib service and 10 Rs has been deducted from my account. Previously also i got same complaint and resolved as it. Revert my balance as soon as possible and stop these type of head ache works. Already i am having lot of works to do, i can't complain repeated every time my balance deducted.And i am getting msgs from [protected], [protected] that i dont have sufficient balance to make this call.What the hell happening with me. My number is [protected].Get back to me asap.

GOOD MORNING SIR/MADAM
MY DOCOMO NO IS[protected]

LAST 4 DAYS MY NO. IS DISCONNECTED BY COMPANY
I HAVE ALREADY SUBMITTED MY DOCUMENTS