Tata DoCoMo Complaints & Reviews

hi my number is [protected] . my mobile balance is daily deducted for usage of "dive in" but i removed my setting in my mobile in order to avoid such reduction , then also they have deducted


starting from may

may 25 - rupee 6 has to reduced
may 27 - rupee 1.70 has to reduced
may 30- rupee 0.10 has been reduced
june 10- rupee 1 has been reduced
june 11 - rupee 1 has been reduced
june 12 - rupee 3 has been reduced


and when i called customer care , they are not willing to take as complaint ,
and asked this such thing to be de-activated

they told to type "pan divein ' and send to 121

which never worked , told wrong message


and once i called customer told to give my balance back and argued with them thay said they will return it that too i tranferred call to head (supervisor) but next day when i called again for not getting my 1.70 rupee
they told u didn't do any complaint . and i using internet pack of rupee 63 still i get reduced which i never did . please kindly take action and give my money back rupee 12.80

Kindly take this up and update me on the refund status. In addition, I don’t want such kind of issues in future and therefore remove my number from such automatic deduction

I am TATA DOCOMO E-STICK Subscriber [protected]. I have been facing terrible network problem since 9 june and have been calling daily to call centre, But they register my complaint and say you are not alone Who is suffering, All consumers are suffering because of technical problem. They talk rudely and have blocked my number on 121. I also mailed and chatted with them, But nothing happened. One of the executive said Internet users have been accrued suddenly,That’s why company is unable to tackle with all and our Infrastructure is not able to handle huge Internet users. This reason is just implausible.

We the consumers are paying full money to them, But they are just paying hassles and harassment to us. I am just pissed off of this TATA DOCOMO. No body is ready to listen my complaint. I am feeling helpless. Not only me, 1000s of customers are complaining against cruddy internet service as well as crabby call center executives.

Ajay Upadhyaya
Madhu Nagar(agra)
Email: ajay.[protected]@gmail.com
Contact No.: [protected]

For deactivate mvc service

An amount of Rs3 is deducting daily from my account.
A message comes every day that "you have successuly validated mvc and u have charged Rs3".
I have talked to costomer care they told me that this is an internet service and you can only deactivate it by visiting that site again. I dont remember which site i visited in past. Please help me to get out of these daily charges.

My Docomo no is [protected] & alternate contact no is [protected]..
Email id is [protected]@gmail.com

Plz take action on it...... I'm vry upset about it....and i'm thinking to change opertor using MNP....

i last my mobile so plz block my sim immeditly
my no:[protected]
name:amarnadh
mustafanagar
khammam
a.p
507001

Dear sir,
Plz can you give me detais o[censored]ser & mobile number of this number is "[protected]" please send me the details of this mobile number on my e-mail address. i am waiting for your reply.Plz reply as early as possible.

Sir,

Without any request Cricket update SMS are sending on my mobile [protected].
which is costing Rs.5 perday.

I have tried to call your toll free no 54321 to unsubscribe sending me cricket update but there is no response from the TATA DOCOMO service provider. This is how they are deducting money from customers pocket.

So far TATA Docomo have deducted at least Rs.40-50 from my account.

This is my request to you to stop cricket SMS immeditely.

Thanks

BL Kamble

HELLO,I am facing problems with the DOCOMO internet speed,when i connect it to my PC the speed i get is around 4kbps to 11 kbps although i am getting full network.It's very difficult to download a Movie or Games and.... i had asked costumer care but it has no improvement they always said "do this and do that and then you will get speed of 32kbps-48kbps" and i had done all those things but ........hmmmm you know na how frustrated it is. Well I AM FRUSTRATED.....Please tell me all the ways you know to improve internet downloading speed to 32kbps and above
My handset is Nokia 3110c.
THANKS

Dear Mr. Jain,

Thank you for writing to us.

We understand from your previous interaction dated 04/06/2011 that you have expressed concern over balance deduction for your Tata Docomo number [protected].

We regret to inform you that as per our system we found that the correctly charges for accessing GPRS on your TATA DOCOMO number. So, we are unable to waive the amount.

For any further assistance, please mail us at listen.[protected]@tatadocomo.com/listen.[protected]@tatadocomo.com

Alternatively you may call us on 121 (our 24x7 Customer Care Toll Free number from any Tata Docomo phone) or [protected] (chargeable) from any other number.

Assuring you of our best services at all times.

Thanking You,

Rajesh L.
Customer Service - TATA Docomo


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:19:07.0
To : listen.[protected]@tatadocomo.com
Cc: null
Subject: Re: Complaint for undue deduction for cell no. [protected]~~M4433241
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


04 June, 2011

Thanks to receive your reply regarding my complaint.

You informed that charges have been made on account of GPRS access.

My basic complaint is that I did not access at all to GPRS and deduction is
being made constantly as soon recharge is made to Tata Docomo number
[protected]. *The same can also be proved if you can depute your
representative to my residence in Vasai, Dist . Thane OR inform us your
office nearby Vasai, Dist. Thane so I can come personely and show you the
SMS everytime we receive informing the deduction made whereas no access is
made to GPRS at the time.*

You are requested once again requested to refund the amount deducted on
account of GPRS access during 21 May, 2011 to 01 June, 2011 *as I ready
to support evediences as above mentioned. *

In case your company is not agreed to the same, please note that all my 3
Tata Docomo numbers in use within the family, given under shall be switched
over to other service provider under number portability.

[protected]
[protected]
[protected]

You are also aware of the fact that a satisfied customer is a good mode
for mouth publicity and vise versa also true.

Thanking you,

Shailendra Jain

On Fri, Jun 3, 2011 at 5:28 PM, <listen.[protected]@tatadocomo.com> wrote:

> Dear Mr. Jain,
>
> Thank you for writing to us.
>
> We understand from your previous interaction dated 01/06/2011 that you have
> expressed concern over balance deduction for your Tata Docomo number
> [protected].
>
> We regret to inform you that as per our system we found that the correctly
> charges for accessing GPRS on your TATA DOCOMO number. So, we are unable to
> waive the amount.
>
> For any further assistance, please mail us at
> listen.[protected]@tatadocomo.com/listen.[protected]@tatadocomo.com
>
> Alternatively you may call us on 121 (our 24x7 Customer Care Toll Free
> number from any Tata Docomo phone) or [protected] (chargeable) from any other
> number.
>
> Assuring you of our best services at all times.
>
> Thanking You,
>
> Rajesh L.
> Customer Service - TATA Docomo
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:29:24.0
> To : listen.[protected]@tatadocomo.com
> Cc: null
> Subject: Complaint for undue deduction for cell no. [protected]~~M4411642
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> I am proud to inform yoy that my entire family consisting of 3 members are
> in use of your mobile services since last so many years.
>
> But at the same time I regret to inform you that recently one incident has
> shattered my confidence in your services
>
> Since Last few days deductions were made to cell no. [protected] on account
> of internet charges without using the facility and SMS was sent from your
> end informing the amount of deductions. On 22 May, 2011 I made a recharge
> of
> Rs. 125/- and next day made a complaint about deductions made. We requested
> to stop all services except talking facility. Your office confirmed to stop
> all other facilities. However, deductions remained continued on account of
> internet charges.We again talked to your office but no satisfactory reply
> was given.
>
> I, therefore, bring the matter into your notice and request to 1. solve the
> problem 2. Refund the excees amount deducted on account of internet
> charges.
>
> I hope a promt action and reply shall be given from your end
>
> Thanking you,
>
> Shailendra Jain
> [protected]

Sir my sim showing reg. fail. When i enquired about it from costomer care they told me to deposite fresh ID. I deposited the fresh ID to Mr Subhash ([protected]) the dealer of TATA DOCOMO in my home town twice within three day also i deposited my ID to TATA DOCOMO retail shop in my hometown but till date no one has solved my problem. Everyone is thus avoiding me. I have almost hundred rupee of balance in my sim though it is not a matter of concern for me but the inconvience which i m facing is very disgusting. Every one from tatadoco is telling me your no. will ok within few hours whenever i call but no one knows when. Pls help me out. My Phone no is [protected](Showing reg. fail). Alternate no. is [protected]

Hi ,

My sister is getting unnecessary SMS from 54321 which seems to be an advertisement. I have already called the customer care but there is no use.

Daily I receive nearly 6-8 messages from 54321. Please stop them ASAP.

My no is [protected],

hello,
I have been complained to Tata Docomo many times to unsubscribe my DAILY ASTRO pack.
I didn't want service. I tried to the number 155223(which is given for unsubscribe).
But it say's check the number.
Am not able speak with any of your customer c(d)are executives.
I dial 121 some recorded voice only coming.
I already made a compliant about this and about signal problem thru email.
but an executive spoke from your side and ask about the signal problem only.
I ask about unsubscribe she told another one person will be speak with you.
but yet not i receive any call from you regarding my complaint.

for the future communication i need customer care direct contact number or
i need your Customer Relation Manger contact number.

Regards,
Rtr. Sabari Sankar S
DRS - 2010-11, RI DIST 3202

Hello Sir,

My Name is Girish and I bought the Tata DOCOMO 3G Stick(MDN [protected]) 4 weeks ago. During initial discussions, they told me that we have very great 3G network at Pune area. When I come at home in Bibvewadi area and I am not getting 3G network inside my home. Launched 6-7 complaints to Tata Docomo service but no one turned up to solve my problem. Is anybody listening here to solve my problem? You have worst team to solve the customer problem. Giving unnecessary stress to customers and increasing frustration levels. If you can't commit to provide service, then don't sell your products in Market.

Dear sir/madam ,

I am (VIGNESH S) lost my mobile at yesterday along with the TATA Docomo sim card, kindly deactivate the sim card immediately. The details below,

Mobile Number: [protected] (TATA Docomo)
Holder Name: VIGNESH S

Thanking you,


Yours truly,
vignesh s.

I brought a tata docomo Net recharge five days ago Number -[protected]. As per their promise it should give speed upto 7.2 Mbps . But its nearly touching 128 kbps . When i called the sales executive he said he took my complaint and forward but still now its not yet solved and I also submited a complaint at their website then I received an email with this complaint no.NWK3G10047374.please do an early action to solve my problem else my balance will lapse.

Bajrang Lal

[protected]

Tata Docomo Cheating Customers - Portal they have provided Offer for Prepaid after recharging those offers, they are telling those offers are changed from previous day onwards. I have recharged on net tariff reduce call rate 24/- pack on 13th May, 2011. (offer is 1 paisa/6 seconds both local & STD) that day i have tried to make out going call to STD docomo network. But it's deducting more money than offer. I have called to customer care, they said our servers are down and we don't know when it's going to up. When ever i called to ask some thing they will tell same this answer only.

I have informed Nodel & Appellate panel officer names: SureshKumar L & Sunitha George. No proper response from them. I got one response from nodel email address. He has deactivated VAS pack. I sent a mail to him for On-Net Tariff Vouchers - but he deactivated VAS Pack. I don't know what it that VAS pack. and credit 10/- to my account. I have recharged 24, but he refunded 10/-. then i haven't sent mail to Suresh Kumar L. Whether you know for which Tariff Vouchers (offer) i have sent mail to you.

It seems they don't know what they are doing.

No response from Nodel Officer suresh kumar.

Here i am attaching screen shots for reference of tata docomo customers for proofs.

this screen shot i have taken on 16th May and sent to Nodel Officer - Suresh Kumar.

I am not getting proper answer from tata docomo why they are cheating customers like this.

Mobile number is [protected]

Thanks & regards,
Hari

I am a Tata Docomo user, I had some doubt in tariff plan, so i called the customer care to clarify the matter, the Guy who attended my call though spoke nicely and clarified my doubts, but later he midnight he started sending msg's making clear note of my name and phone no. How i know it is the customer care guy? he himself mentioned that. Now, often he is torchering through msg's abusing me.

Are customer care people there to help us or to harass us?
i do not know that guy's name, but his phone number is [protected]. PLS can anybody help me.

Well !!!
My phone was never not reachable and anyhow if you re saying so than i get all the information of missed calls on my number via message and i didnt recieve any of the message..
And i havent requested for any service then why do u send them , and why do you deduct my balance daily , is it just to fool customers any loot their money. The subscription which are in favour of customer gets activated by a message which is send by the customer, then how can one subscribe a customer of a pack which costs him everyday, this policy of cheating the customer prevails in every service provider. And when i asked customer care to Deactivate the Service which i havent requested they said we cant do it.. Its not in our hand " kya hum aapki koyi aur sahayta kar sakte hai"..
And yesterday also i got a message from TATA DOCOMO DIVE IN .. What the Heck is this
JAGO GRAHAK JAGO

Problem related with port the number
Respected sir
I was the prepaid customer(mob. No [protected]) of TATA indicon since jan 2006 up to 27 April 2011
Due to network coverage problem I port my number (mob. No [protected])to TATA Docomo & since 28 April 2011
I used all network of DOCOMO network / tariff plan etc..
Since 28 april 11 my mobile (mob. No [protected]) was recharged by DOCOMO of RS 400, RS 10 , RS 300 & RS 400 (on 4/6/11) but the customer care of DOCOMO inform me that I am not user of DOCOMO
I agin submit the for m & document copy to DOCOMO service centre , at Starlit Tower Indore on 04/06/11
Please guide me for further action
Name : Atul Nandwal
Mob. No. [protected],[protected]
Indore
Email ID : [protected]@gmail.com

I appreciate service of TATA DOCOMO but there is a major problem for me by you service....The problem with this number:[protected]
1) There is major mistake according to me in my DOCOMO Card(Previously IDEA) .There is the problem in INCOMING CALLS(Error message : The number you have dialed does not exist,please check the number you have dialed.)
2) After contacting to your customer care there are many kind of solutions which 100 % not required to tell because that was the common solution.I have told so many times but there is not any kind of solution till 24 hours.
3) The major problem is in INCOMING...there is also problem in Receiving or Sending messages...but the problem with the messages is not as harmful as INCOMING problem...
4) I have big trouble with this kind of problem and I have already Recorded all the conservation in the call with your customer care....
5) So I just want to know that IN how many hours my problem will be solved or I have to do anything else for this problem...
6) And PLEASE DON'T tell me the solutions like:Please check your call waiting or call divert status...or....dial 12525.....or...it will be solved after 24 hours..OR..there is also problems like this to many other customers....
Hope It will be solved soon...

hi,
TATA Photon Number: [protected]

Tata Indicom had sold to me TATA Photon device and plan with following conditions.


1) Tata photon device is free of cost.
2) Rental of Rs 950 per month if paid an advance rental of Rs. 5000

Now Tata Indicom is not proving any monthly bills and saying that they will generate bills only when uses go above Rs 950 monthly.

I have called up customer care several time and also there is no response from emails of nodal officer and Appellate authority of Tata indicom.
(
Nodal Officer Ms Mythri Rao[protected]
[protected]@tatatel.co.in

Appellate Authority Mr. Sanjeev Khera[protected] appellateauthority.[protected]@tatatel.co.in

)

Kindly help to get me the monthly bill.

Thanks,
Sanjeev