Tata DoCoMo Complaints & Reviews

TATA Docomo 3G USB Stick — Poor Billing Service

Relationship Number:[protected]
Tata Docomo No.[protected]

TATA Docomo - Poor service

I haven't received my discount of Rs.500(Invoice No.[protected]) + Rs.100(Invoice No.[protected], When I called the Call center, they dont understand my issue and they keep repeating that I will receive only Rs.400 as discount. Pathetic call center agents...

More over I am facing technical issues like intermittent disconnection of Internet speed.

Frustrated Customer,
Sriram
[protected]

NOT YET SOLVED

H Sriram,

Don't go for TATA Docomo Yar...It's worst services in India..

They will be always number one worst services ...!

see i am also facing problem with mobile connection

http://www.consumercomplaints.in/complaints/cheating-customers--tata-docomo-offe...⇄

Like that Tata Docomo Cheating people in India.

Thanks & regards,
Hari

3rd time I complainting about MVC service.
I think I should change my service provider...

Pls help i want to deactivate my tata docomo super model club and my no. is [protected]

Hi Sir I'm Tata Docomo Customer from Gujarat Circle.I've Problem in Deactivation of Songbook Service it can't deactive even if dialing 155223(Tata docomo Activation/Deactivation Portal) also bad experience of customer care.They are not able to do it.

Regards.
Gajjar Tejas.
[protected]

Dear Gajjar

There are no services activated in your number and there is no issue

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Sir/Madam, I am Abhilash and Netwap service has been activated on my mobile without any notice. There has been a deduction of rupee one daily. I even dialed 155223 to deactivate the service. But the computer says that there isn't any activated service on my phone. Please deactivate this service.

Dear Abhilash,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Your Nut Anindya Ghosal tells me that the problem of speed will continue in future as well.
He doesn't have manner to talk with a customer.
In spite if me having two photon connection I am not getting proper speed and this guy tells me that they can't do anything and if you want you can change service provider.
Find tis Anindya ghosal ans fire him for poor manners.
I am located in Mumbai and my photon number is [protected].
I am not getting a speed of 9.8 mbps because my area is high utilization area.
I don't care about it. It is the responsibility of tata to see they give me proper service else give me compensation of 5000 rupees and I will disconnect my account.

my family mam. send to a mms on his tata docomo number to my airtel num. i have nokia mob. but not open this but i try to open on my lappy but i can't see this plz tell me hoe to open this who applicition i install the file to opne this mms plzzzzzzzzzzz anyone tell me

same problem here i dont think this sys works . looks like tata is fooling people
.

my family mam. send to a mms on his tata docomo number to my vodafone num.
i have nokia mob. but not open this but i try to open on my lappy but i can't see this plz tell me hoe to open this who applicition i install the file to opne this mms plzzzzzzzzzzz anyone tell me.

my family mam. send to a mms on his tata docomo number to my vodafone num.
i have SAMSUNG5233 mob. but not open this but i try to open on my PC but i can't see this plz tell me hoe to open this who applicition i install the file to open this mms plzzzzzzzzzzz anyone tell me.

my self dr. percy. anable to open my tatadocomo mms. tried in my samsung galaxy y and in my p.c also. plz tell me how to open this mms?

Yea I completely agree with you Nishana ma'm same thing happened to me, even I thought of lodging a complaint but when I saw your complaint I thought of adding a comment.

Ms.Rahna Raveendran

Tata Docomo Prepaid Sim Card — amount debited without customer approval

Hi,

MY MOB # - [protected] - RECEIVED A SMS MSG FROM DOCOMO ON 09-FEB-2011 17:50:33 THAT, IT HAS DEDUCTED RS. 30/- FOR NATIONAL NEWS ALERT, WHICH I HAVE NOT OPTED. ITS COMPLETELY A DISCONSENT.

IT IS SO DIFFICULT TASK TO REACH OUT TO TATA DOCOMO (TD) CUSTOMER CARE. TD EXPECTS CUSTOMERS TO CALL UP CUSTOMER CARE 121 OR NODAL OFFICER OR APPELLATE AUTHORITY TO RESOLVE ISSUES. I ATTEMPTED FOR ALMOST 24 HOURS TO REACH OUT TO THESE NUMBERS ON SEVERAL ATTEMPTS, I WAS VERY UNSUCCESSFUL TO REACH.

AT THE SAME TIME THEY HAVE EATEN MONEY WITHOUT MY CONSENT. IT HAS BECOME TOO DANGEROUS TO DEAL WITH TD. WOULD YOU PLEASE TAKE THIS COMPLAINT AND ACKNOWLEDGE TO MY EMAIL ID [protected]@rediffmail.com

Tata DoCoMo Prepaid SIM Card — Blocking Sim Card

I have lost my mobile which is having Sim card with no [protected].
Please block it to avoid misuse of my mobile number from others.

It has become more common with DOCOMO prepaid service. I have been facing the same problem every three months.

Dear Sir

U dont check your reords neither read the full mail in detail

i have done that 1000000 times

anything else, even ur nodal and appelette officers have been found to be ineffective.
GOD SAVE SUCH ORGANISATION if capale executives are not there and those who DONT CARE FOR CUSTOMER SATISFACTION

Have shame, dont let your organisation down
regards
Vijay

I have lost my mobile which is having Sim card with no [protected]
Please block it to avoid misuse of my mobile number

I Lost my Mobile having Prepaid TATADECOMA Sim [protected]
Kindly Block the SIM [protected]
- Tulajaram Bhute

I already had Live chat with customer care, but they didnt gave any resolution. They kept on saying you have activated games pack(downloaded game).. i asked them which one, they didnt had any answer for that just said its a game pack.

On 25th May i got a message about Dance Clib service and a wap link was there, after 30 mins i got a message again that it has been activated and money deducted.

I never activated that service.

saurabh arora
[protected]@gmail.com
91-[protected]

In my post on 3rd June my number was mentioned.

[protected]- tata docomo number under discussion

I have put a request for deactivation of service which was activaeted without my consent on 8th June. It has not been de activated and i am continously charged for that.

Request number : [protected]~~M4493400

Saurabh Arora
+91-[protected]

I dialled 155223 from my tata docom number ([protected]) to check what all services are activated on my number. To my surprise as per your system no service is activated still i am getting charged for Dance Clib. Please let me know the reason for same.

Docomo — Unwanted signal vanish

My docomo on is [protected]
i have ported my no before some days. Since porting , when i restart my phone it will not get signals for 2 to 3 min. After some time a message appears saying that 'sim updating' and all the singal vanish .
Signals will come back after 2 to 3 min.
My phone gets hang after this process.
I have issues a duplicate sim also but problem is still there.
I have also tried my brother's docomo sim in my phone and some other docomo sim also in my phone but they work very fine.
I am using nokia n70.
Also my sim color is red and my brother sim color is green. Does it effects

RIGHT NOW I M IN OFFICE I DON REMEM THE NUMBER FOR MY TATA DOCOMO 3G SIM INSERTED IN THE DEVICE...BUT I CAN PROVIDE YOU WITH THE ALTERNATE NUMBER WHERE U PEOPLE CAN CONTACT ME [protected]

how much time will it take to get resolved?

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PRANAV SAINI-[protected]

r u tata customer care executive and ready to resolve my issue then resolve it...otherwise do not send me these junk messages?

Hello,

I am facing the same proble, this 3G docomo stick works for 10 minutes, my browser crasher or hangs.
Then i disconnect and reconnect "connect failed" I dont think it even tries to connect because this error comes within milliseconds.
BUT IF I RESTART MY LAPTOP then it WORKS !!!

I think, its virus which is coming with TATA DOCOMO because when I see process in my task manager there are various wague processes running

TATA docomo give us solution or you are FAILURE

Hey I had a same issue...

Tata stick is very very very bad

No body can purchase a tata stick...

poor customer service

i m a resident of patiala. i bought tata docomo 3g dongle about a month back...and wish it to run on my linux version(kubuntu 9.04)..bt due to the lack of service provided by the executives..my work is getting hampered.
first of all i talked to the executive of patiala..but he said he has no knowledge about this...then i talked at the mohali center...there the guy said that it cant run on this version...but in actual it is mention on the cover that tata docomo 3g dongle support windows as well as linux versions..so all this has really pissed me off...and till date i am supposed to be waiting for some executive to come and help me..because according to them my complaint is in the queue


but i guess i must change to some other connection and also suggest my friends never to relay on docomo...

i am a resident of blr. i bought tata 3g dongle no :[protected] about 20 days back and verification has done. but unnecessarily they are disconnect my connection. If they are continue like this i will never pay bill .i am ready to submit my documents.last week there are disconnect my prepaid mob no also .again i was submit my docs. my contact no is [protected]

3g not in mansa punjab

maninder jeet singh
mob.No:[protected]
disst, mansa, punjab

abe salo pagl hogaya kya tum logo paisa dekh ke 250 postpaid plan activate kiyato 844 bill deta kya be pagl kuto docomo pura harami log hai in india no=[protected]

not a good service in you out let it is in indira nagar bangalore now u are lossing custember like me. dont loss the custember like my request my dongle no [protected] mo no [protected]

just wanted to let know that tata docomo is loosing a customer like me. I know that loosing one customer will not make a difference to the big company like Tata. I requested to convert my tata docomo number [protected] from post paid to prepaid. the request was taken on 29th December at Indira nagar 1st stage store. I was confirmed that it will be converted. Now after so many days, on 9th Feb i am getting a call that my bill is generated and it is still not converted to prepaid. I submitted all the documents required and cleared my outstandings.

I never got any call in between that the request is not processed or atleast i must be informed of the same. My request number is :[protected]. Now i can not bear to pay the extra bill of one month when i have not even used mu Dongle.

I can be contacted on : [protected]

My wifi was damaged and i informed about it but i got no response i called service providers still my problem was not solved.
Please disconnect my broadband i dont want to use it any further. I have to pay for net which i was not being using which is totally unacceptable. Now i just want to get rid of this connection.

Tata Docomo — Automatically activated service.

Hot and sizzling pack was automatically activated on my tata docomo N.o [protected] without my concern on April 2011. I've tried to call customer service many times but still no help.... finally I'm submitting my complaint here hoping that the service gets deactivated soon.
My email address is [protected]@Gmail.com
Aakash jain.

i have a tata docomo connection .my mobile no is -[protected].please send the last two months calling statement in my e-mail address [protected]@yahoo.com and that detail is very needed in that present time

On Monday 6, Jun 2011 this hot n sizzling pack is again renewed and i have charged rs 10.This is the 5th time this pack is renewed and no body from tata docomo side are able to resolve it.
You guys are just lying to your customer.I lost my 60 rs with this and if i will continue this will happen every Monday with me so i have decided to quit.
thank you very much and bye Tata docomo...

Hi,

I have not got any message regarding that nor balance.

Tatadocomo Prepaid SIM — Services Activated Automatically

Hello Sir,
I have taken TATADocomo prepaid SIM, 3/4 months back. Since then some services are getting activated automatically and respective amount is deducted for the same. After calling customer care , they are saying sorry, and deactivate the services. Again after one/two days another service is activated. Not sure its the provider's policy to activate unwanted services and get the money from users. it has happened to me 10/12 times.

Could you please suggest something to get rid of this. Else I have to put the sim in dustbin.

Thanks
CR

I am Tatat Photon+ customer & my number is [protected].

My complaint is that from last 1 week I am facing speed problem in my
device. I have called so many times at your customer care but there was no
proper response from their end.

My 1st complaints no:[protected] raised by customer care executive & she
told me that I will receive a call from technical department, next I
received a call from Mr. Anshuman he told me that I will have to wait till
31st March and after that he told me that he will call me again with full
status. But after few minute I got a message that my complaint has been
closed.

When I called up at your customer care & talk to Ms. Monica, I asked her
that why my complaint got closed when I was not satisfied? she was not
having any answer of my question then she tried to transfer my call to tech
desk but she was unable to do so then she again raised one more complaint
no:[protected] & told me that I will get a call from tech department.

Please tell me when my problem will be rectified as I have been fed up with
your service.

Regards,
Deepak Shukla
Mob:- [protected]

I am using Tata Photon+ where in they committed me 3.1mbps speed but the day I purchased this device I am not getting speed more than 256kps to 700kbps. I had lodged complaint several times either they did troubleshoot over the phone or they sent an engineer again they did the same troubleshoot after that you will get 256kbps as per our commitment we can’t do anything. I am not happy with the services I want money refund.

I Am not at all happy with the services and resolution

Still wait for the response

Hi,

I Vikas Mishra my Tata Photon Plus Account No.:[protected]. The problem began from Nov 2014, when my Internet went down. I have experienced severe interruptions to my Internet as well as slow speeds.

I attach a photo of speed test.
Kindly check and resolve the problem.

Regards,

Vikas Mishra
Mb: [protected]
E-mail: [protected]@gmail.com

saurav singh
[protected]
The problem hasn't been resolved yet..and how worst is docomo let m tell u guys wen i register d complaint and call d docomo customer care guess wad just for m number dey are not picking the call they are running the tape that customer care is busy and u know wad wen i called from another docomo number it get connected...i don know wads der problem is why dey are running customer care and so much adds on tv dat dey are d best servic provider and dey wil solve d problem in few moments.. i think they are worst.. i hope that the problem get solved within few hours...

sir... balance cut 49rs without my permission in my tata Docomo number is [protected], at 5-5-2013, 12.29am, rs30 & rs 30 at 11.44am...
and[protected];56am 30rs; & 30rs balance deducted..., i have internet pack validity is 30days, i have recharged at[protected], but rs15 charged for data usage..., ...,
[protected]rs balance deducted, and[protected] rs 30 deducted.., i informed to customer care but they are not responding...
pls solve the issue as soon as possible...

tata docomo 3g internet — stealing money from people by making wrong promises

i bought tata docomo 3g internet on 8th january 2011, which was promised with free 5gb 3g speed data and 10gb of 2g speed data and the very next day the data was used without downloading anything.. plus when i call the costoumer care 'all they respond is that they cannot do anything about it..they did not even tell where 15 gb of data is lost..

Tata DoCoMo / 3G Internet — TATA DOCOMO STEALING MONEY FROM PEOPLE

hi my tata docomo number is [protected] which i bought on 8th of january 2011 and on the next day itself,without downloading anything my entire balance was lost which was promised 5 gb of free download ,.. they stole my 1200 rs and they are not even ready to tell me where the balance was lost.. kindly look into this matter because tata docomo customer care are fooling me around for past 1 week..

Hi Sir/Madam,

The below mail has my complaint to the Nodal officer and to Tata Docomo Team. Please check if anyone can help me. I'm getting completely frustrated with their services.

[protected] Forwarded message[protected]
From: Runaldeep Nandy <[protected]@gmail.com>
Date: Wed, Jun 1, 2011 at 8:14 PM
Subject: Tata Docomo 3G E stick not working since March
To: nodal.[protected]@tatadocomo.com
Cc: [protected]@tatadocomo.com


Hi Suresh/Team,

This mail is to let you know that I, Runaldeep Nandy has been using Tata Docomo 3G plan from February 2011. It is with deep regret that I would like to bring to your notice that the service is really pathetic and I'm not able to use the internet connection since March.
For the first month in Feb 2011, the connection was working absolutely fine. I was getting a speed close to 5 Mbps with my 7.2 Mbps connection (1500/month plan). But, the following month the connection ceased to work. Since then around 26th of March frustrated with the service I logged a complain with the customer care.

They after 10 days sent an executive by the name of Ravi at my residence (No: 218, 17th Cross Bagalgunte. Heserghatta Main Road. Bangalore-560073). The engineer came and checked the connection. He suggested that changing the dongle might fix the issue. After a week he came with a new dongle and the issue was still the same.

The device hardly connects and I most of the time get a pop-up saying that network is not available. Even if it connects, the tower notification shows "0" Signal strength and I'm hardly able to even open a "google" page. He mentioned that it must be an issue with network and will try and check with the network team. Seems to be a tower issue(which I do not believe as it worked fine during the entire Feb Month).

Weeks passed by and there was no response from the team. In between I tried to call up customer care and also the Site engineer (Ravi). All advised me to check with the regional office in Koramangala, Bangalore. The engineer mean while again paid me a visit and expressed his helplessness that nothing can be done.

I again called up customer care and asked for a supervisor. They mentioned that my bill was not paid and hence they cannot check for connection status. I paid the bill for March (when I never got to use the internet services) on 6th May. The lines were opened for testing. And in amusement, this time the customer care guy tells me it's not an issue on system side but with network and will require time till June end or July for service restoration.

On May 14th, I went to visit the Koramangala, Bangalore office. I explained the executives the issue and they promised a network team to visit my place and have the issue fixed. Till date, no one has even bothered to call me up to check for the issue. All I get calls daily since April are from agents asking me to pay the bill. It was clearly stated both by Engineer Ravi and the executives at the Koramangala office that I do not have to pay the bill as I'm not able to use the services.

But this does not server any purpose as I need my internet to be activated and working. I do not get joy or have free time to write this long email. But wanted to bring to your attention how pathetic service of Tata Docomo is.

Believe me, I never though that Tata Docomo would be such a bad service provider as I'm using Tata Photon and it works splendidly well and hats off to their service.

***Please note: The site engineer Ravi has given it to me in writing in April 2011 that my connection has not been working for more than a month and the network connection is poor on a Tata Docomo Customer complaint page signed and authorized by him.

Lastly for the records check below for details.

Connection in the name of: Runaldeep Nandy
EStick Number: [protected]
Plan: Unlimited 1500
Address: No: 218, 17th Cross Bagalgunte. Heserghatta Main Road. Bangalore-560073. Landmark (Bata Showroom Road)

Please let me know what can be done to fix the issue or get my money refunded. I'm even ready to pay some extra amount to change the device to a wireless hub if that can restore services. But I'm not willing to pay the bill amounts for the months I have not used your services. Please look into the issue and do the needful. Please feel free to revert back for any clarifications.

Regards,
Runaldeep Nandy
mob: [protected]

Hi,

My customer relationship number is:[protected]. Hope you will be able to find other details from it. As I am away from country, I am only reachable thru my email id.

Hope you will help resolve the issue.

thanks,
Manisha

Hi,

I have received another legal notice, this time with my connection number: [protected] and different amount. I agian claim that I have not used this connection since sending you email for disconnect and that should be very easy for you to find out. I have paid one month rent and full charge for device but have not used the connection even for a month.

Please act fast.

Thanks,
Manisha

Hi,
I am Santosh.my docom number is [protected].I have been charged for the non usage of the services and the services were disconnected long back.Also totally I have paid 4990.The split up is:
2000-for the device.
1000-for providing the outstation proof
1990--I dont know why.
Kindly take necessary actions and I need justification for the amount I have paid to docomo.Also my name is Santosh the name which was mentioned in bill was Sonthosh which is again wrong.
I need proper justification otherwise I have to take severe actions.

Santosh,
Be assired that you wouldn, t get fruitful response from them. I have been chasing them to pay some outstanding balance as per there record with no succedd.

Good luck for ur fight.

@Bharat:Then what is the solution for this nobody turns out from docomo for their poor services they send legal notices and all...I think this should be brought into the notice of somebody who is the duke of docomo.This is really really

atrocious...there should be someone here frm docomo address this issue

Dear Sir/Madam,

I have TATA DOCOMO no. [protected]. The company had activated the live astrology serivce without my confirmation on 1 or 2 months before and Rs. 10/- deducted from my balance.
I had call to customer care but the executive replied me call on 5330013 for deactivation of this service but When I called on that No. I heard please press 1 for subscription of this service. there is no option for unsubscription.

Customer Care
Tata DOCOMO.

Tata Docomo — MOTD services

Hi, I'm satish dore using tata docomo network & my number is [protected]. I'm suffring by an unwanted MOTD sevice which cost Rs. 3/day from last 1 week. I did complaint many times to the tata customer care but they people doesn't want to solve out this problem. So i request to you that please solve my problem soon.

Thank's
Satish Dore

Tata Docomo — deactivate MOTD

i want to deactivate this MOTD service,since from 3 days but they are not able to de-activate it.... and i'm loosing 3rupees since from 4days.. hope you do something and deactivate it.... my no is [protected]....

HI
I' AM SANDIP SHAH I'AM USING TATA DOCOMO MY MOBILE NO IS [protected]and i am suffering by unwanted MOTD service.I didn't get any good response from customer care.Please deactivate MOTD service from my number.

MY EMAIL ID IS [protected]@yahoo.in
please see in it do the necessitl as early as possible.

Sandip shah

Tata Docomo — Motd Service

MOTD services

Hi, I'm Hiren Darji using tata docomo network & my number is [protected]. I'm suffring by an unwanted MOTD sevice which cost Rs. 3/day from last 1 week. I did complaint many times to the tata customer care but they people doesn't want to solve out this problem. So i request to you that please solve my problem soon.

hi i am sandeep mishra...i am scred up due to diz unwanted MOTD sevice...m being charged past 6 month...even custemer care @ ghatkopar coudnt fix it...will wait for 1 more month after that i will change d network...[protected]

hey its [protected]

my email adress is [protected]@yahoo.com

yes, ... must deactivate this user

i cannot, ..coz i am the AIRTEL user, ... and i don't use your service, ... and i don't provide my number, ..anywhere, ! i[censored] can help, ... its better, ..if not, ...close your books!

Go 2 Police Station..Its One and Only Solution