Tata DoCoMo Complaints & Reviews

My dance clib got activated and i am charging with 10rs...............i want to deactivate this dance clib service,i called up tata docommo service centre but they are not ready to help,please just help me out. I am getng msg like-click to view your free dance club videos http://121.241.249.212:8080/portal/toAlert?cId=3697&opId=3&lpid=12&a...⇄
please help me out for deactivating these service.
My number is [protected] & alternate number-[protected]

I have been trying to recharge online my prepaid number [protected] since last one week but have been unsuccessful in all my attempts. I had called up the customer care number, also emailed my concern but still the problem is unresolved. I tried other TATA DOCOMO numbers and was successful making online recharge, hence, the problem is with my number only.
In all my attempts while recharging online after giving the credit card details, I get the message saying "Payment unsuccessful from Billdesk".
I request TATA DOCOMO, to resolve the problem at the earliest.

Thank you,
Akhilesh Jain

Last week, May 18th 2011, I received a full talk time offer from Tata Docomo in an SMS. This promotional offer said that the offer ends on April 24th 2011.

As I was short of balance, I straight away charged with Rs. 75 but only credited Rs. 65 (Expecting Rs. 75). I assumed that the offer would end on May 24th 2011.

Docomo nowadays sent expired offers, so as to fool their customer. When I contact customer care they won't agree to our problem. They insisted on their stand that, I charged on a date after offer expired.

Take care when you have Tata Docomo

Regards
Nevil

Please note the details of my complaint below:

1) I subscribed to Docomo's INR 299/month postpaid plan ("postpaid") several months ago.

2) I used phone number [protected] and paid all amounts billed by Docomo until 17th February, 2011. On 17th February 2011, I sent Docomo an email stating my intention to cancel the postpaid plan and requested Docomo to discuss the possibility of moving to a prepaid option. Furthermore, in the same email, I stated that no further amounts would be paid for the postpaid plan. This clearly indicated that I didn't want to pay for the postpaid plan any more and logically implied my intention to cease availing the benefits of the postpaid plan. In effect, the email served as a written notice for cancellation of the postpaid plan.

3) As per my basic legal rights as an Indian citizen, Docomo was under an obligation to respond to my request as a customer and cease further billing for the postpaid plan. Docomo, however, refused to respond and continued billing INR 299/month for substantially unutilised services. I raised this issue again in an email dated 15th March 2011 and, in all reasonableness, offered to pay for all usage charges. Docomo refused to acknowledge its failure to cancel the postpaid plan, did not accept the offer and failed to resolve the issue then itself. In fact, it continued billing me monthly charges.

4) I initiated further contacts and raised this issue repeatedly on 25th March (unresolved complaint docket:[protected], 31st March (unresolved complaint docket:[protected], 28th April (unresolved complaint docket:[protected], 17th May (unresolved complaint docket:[protected] and 23rd May - and in each case, Docomo refused to accept the offer for payment o[censored]sage charges and resolve the issue once and for all. In a couple of instances, when I initiated contact with Docomo - on 28th March, 28th April and 17th May - there was no response and/or attempt whatsoever to resolve the issue.

Please help me resolve this issue. Any advice/tip is much appreciated. Thanks.

Hi,

Ref: [protected], Karnataka
By mistake I have subscribed to English Seekho VAS Services and have been charged Rs.30. Now I don’t need this service pack.

1. Please unsubscribe this & any other value added services in my above number as soon as possible.

2. Also unsubscribe all alert & Horoscope service requests in future.

3. Also unsubscribe unwanted calls/Promotion calls.



Regards,

Abdul Latheef

I am using Docomo Since Jan 11, 2010.
Last time on 21, Apr 2011 i have recharged with RS. 24 in which is for :- Local and STD Tata to Tata at 1p/6secs for 30 days.
Yesterday that validity has expired, then today at 6.30 pm i recharge Rs. 24 through online, in website of tata docomo they have mentioned (Local and STD Tata to Tata at 1p/6secs for 30 days) as i have attached screen shot.
I have called a Docomo STD number then it charged me 1p/2secs.
When i called to customer care they are telling the tariff plan for Rs. 24 has changed. and then putting me hold for 30 min.

For this reason i am loosing money. Could you please help me ?

Photon Connection No-[protected]
User- Narinder Kumar Narula
compliant[protected] &[protected] &[protected]

I had bought a TATA Photon connection on 25th April 2011. After buying the same I have been repenting like anything because all that I have got is only trouble and botheration.

The only purpose of buying the connection was to do video chatting with my relatives, the requirement was communicated to the sales executive (Manish-[protected]) well in advance of buying. I was committed a speed of 3.1 Mbps but what I am getting is only 100-200 Kbps.

The network engineer has also checked the same and has updated that there is concern of network around my residence.
I have complained in the Call center and have also given a call to the Nodal officer…but everyone seems to be sleeping over it.
Now when I want my refund for the device I am been given only sheer trouble.

Please get my case resolved urgently (either confirm in writing as to when the network will be optimized or give me my refund ) or else I will be forced to lodge a complaint to DoT. The Photon connection is only a waste for me and is lying unused.

Regards,
Narinder Kumar Narula
nidhi.[protected]@gmail.com

To Docomo
I bought the docomo stick for 4000 rs from the docomo store at richmond road at Bangalore, when it was advertised in big that the amount will be paid back (adjusted in 8 months).

I have been following up since I received the first bill. Each time the rep will tell me to reduce 500 rs and pay the remaining.
I made two such payments and each time the money was refunded to me.
Last time the agent said everything is taken care off, and I need to just pay 906 rs. I did that (transaction ref - MCIT[protected])

I am discontinuing service. I end up loosing some money, but as such experience was sick.
1) Sending first bill as passcode encrypted, with no passcode provided. It says to send sms from ur device to get passcode! haven't yet provided a means to send sms from your docomo datacard. Had to go the customer care center, but they too dont have a clue. After much struggle, finally got to see my first bill.

2) Promise a free gift and refund for the stick deposit amount. Had to go to customer care to get the watch, again facing difficulties and embarrassment. Now have to run behind the stupid people to get the discount promised while taking connection. Also my connection has been discontinued since a couple of weeks now for the want of bill payment. Tried to pay the amount as advised by the customer care person a couple of times. Both times amount rejected by the system and returned.

3) Get continuous sick calls from customer care reps for bill payment, but who have no clue on my account. Can't answer calls properly. Cant speak in English. They just hang up when asked some question. This is a one communication. If I want to get back customer care, it is just not possible.

4) Compared to photon plus for which I was an user since 2 years (and earlier 3 years user of tata dial-up datacard), docomo is a device. Disconnects frequently. The advantage of 3G speed is only downloading huge amounts of data like movies. Else the connection is very unstable and not good for working professionals who need a steady uninterrupted connection.


The day I went with a replacement request for earlier Photon plus datacard to their Richmond road Bangalore Customer care center, experience was very bad. The Photon plus guy wanted me to buy a new photon plus card, since the device couldnot be repaired. The docomo guy wanted me to discontinue the Photon plus and buy docomo stick. It was like stepping into two offices, selling competing productions. I made a mistake of taking Docomo and giving up Photon plus.

They sold me a device at a higher price, with very unstable connection

Mathew


--- On Tue, 5/3/11, [protected]@tatadocomo.com <[protected]@tatadocomo.com> wrote:

> From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
> Subject: Re: Fw: E-Bill for your TATA DOCOMO relationship no.[protected] for the month MAR 11~~M4185980
> To: [protected]@yahoo.com
> Date: Tuesday, May 3, 2011, 6:54 PM
> Dear Customer,
>
> Thank you for writing to us.
>
> We are in receipt of your mail dated 03-May-2011; as
> regards bill related issue for TATA DOCOMO number
> [protected].
>
> We regret for the inconvenience caused to you.
>
> Please be informed that your complaint has been registered
> with docket number[protected], which will be resolved by
> 05-May-2011. Upon resolution of your complaint you would
> definitely hear from us.
>
> For further clarifications call us at 121 from TATA DOCOMO
> number or [protected] from a non TATA DOCOMO mobile phone.
> You can also write to us at [protected]@tatadocomo.com.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Madhusudhanan
> TATA DOCOMO
>
> Visit us at www.tatadocomo.com for latest offerings.
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
> The electronic communication and its contents are
> confidential, non-public and privileged information and are
> intended solely for the addressee. If you have received this
> electronic communication in error, please advise the sender
> immediately, and delete it from your system (if permitted by
> law). Access to this communication by anyone else is
> unauthorized. Any printing, copying, distribution or any
> other usage of this communication beyond the original
> addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not
> necessarily reflect the opinion of Tata Teleservices
> Limited. Tata Teleservices Limited does not warrant the
> accuracy, completeness or correctness of any information
> herein or the appropriateness of any content. This
> communication is for informational purposes only.
>
> -----Original Message-----
> From: [protected]@yahoo.com
> Sent: [protected]:39:38.0
> To : [protected]@tatadocomo.com
> Cc:
> Subject: Re: Fw: E-Bill for your TATA
> DOCOMO relationship no.[protected] for the month MAR
> 11~~M4185980
> [Note: Please don't change the subject for internal
> tracking purpose and immediate action.
> _____________________________
>
>
> Hi
> I just happened open the bill, thanks for sending the
> bill.
> However I want to check one thing.
> When I was buying the instrument for 4k, I was told that it
> will be deducted from the bill.
> I don't see any reduction in my bill.
> Please clarify.
> Mathew
>
> --- On Tue, 5/3/11, [protected]@tatadocomo.com
> <[protected]@tatadocomo.com>
> wrote:
>
> From: [protected]@tatadocomo.com
> <[protected]@tatadocomo.com>
> Subject: Fw: E-Bill for your TATA DOCOMO relationship
> no.[protected] for the month MAR 11~~M4185016
> To: [protected]@yahoo.com
> Date: Tuesday, May 3, 2011, 12:03 PM
>
> Dear Customer,
>
> Thank you for writing to us.
>
> We are in receipt of your mail dated 03-May-2011; as
> regards E-bill password for the TATA DOCOMO number
> [protected].
>
> Please be informed that the E-bill password is [protected]@4586.
>
> For further clarifications call us at 121 from TATA DOCOMO
> number or [protected] from a non TATA DOCOMO mobile phone.
> You can also write to us at [protected]@tatadocomo.com.
>
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> B.Lalithambigai
> TATA DOCOMO
>
> Visit us at www.tatadocomo.com for latest offerings.
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
> The electronic communication and its contents are
> confidential, non-public and privileged information and are
> intended solely for the addressee. If you have received this
> electronic communication in error, please advise the sender
> immediately, and delete it from your system (if permitted by
> law). Access to this communication by anyone else is
> unauthorized. Any printing, copying, distribution or any
> other usage of this communication beyond the original
> addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not
> necessarily reflect the opinion of Tata Teleservices
> Limited. Tata Teleservices Limited does not warrant the
> accuracy, completeness or correctness of any information
> herein or the appropriateness of any content. This
> communication is for informational purposes only.
>
> -----Original Message-----
> From: [protected]@yahoo.com
> Sent:[protected]:13:50.0
> To : [protected]@tatadocomo.com
> Subject:Fw: E-Bill for your TATA DOCOMO relationship
> no.[protected] for the month MAR 11~~M4185016
> [Note: Please don't change the subject for internal
> tracking purpose and immediate action.
> _____________________________
>
> You are stupid people. You send the first bill with a
> passcode. I went to the tatadocomo center, they say they
> don't know my outstanding. Since it is my first bill, I even
> don't know my account number. I try calling up the helpdesk
> numbers in the mail, it is always automated response and can
> help only if we know 10 digit docomo number. The mail says
> to reset password, you need to sms from your mobile,
> however this been datacard, there is no option to sms
> mobile. Hell with you and your simple services (as said on
> phone). Can you make a service rep who has answers to call
> me? Mathew [protected] --- On Sat, 3/19/11, [protected]@tatadocomo.com
> wrote: From: [protected]@tatadocomo.com
> Subject: E-Bill for your TATA DOCOMO relationship
> no.[protected] for the month MAR 11 To: [protected]@yahoo.com
> Date: Saturday, March 19, 2011, 1:40 AM #yiv[protected] p,
> #yiv[protected] li {white-space:pre-wrap;} Hi, In our
> constant endeavor to make your every interaction with TATA
> DOCOMO
> enjoyable and simple, we introduced the E-bill service for
> bill delivery. You can pay your bill online any time any
> where through Instant Pay without registration and through
> My Account by registration and viewing your bill. Your
> E-Bill is now password protected. In case you forget your
> password, E-bill Password can be obtained by sending a SMS
> to 121. In case you want to regenerate your E-bill
> Password please send a SMS to 121. (All the bills that are
> generated after password change will only be opened with new
> password. All the old bills will be opened with old password
> only.) Login to www.tatadocomo.com and go to the Bill
> Payment link under 'Connect' page. You can make an instant
> payment from the comfort of your home or office. All you
> need is your Relationship Number or Mobile Number and
> Payment Amount. You can pay by credit card (MasterCard,
> VISA, Diners, AMEX), or through an online bank account. Here
> you can directly make payment by
> visiting online bill pay or can click My Account button to
> check your bills and then pay online there. You can also
> find a host of other options to make payments under our Bill
> Payment section. Now you can also pay through the bill
> payment slip with your credit card. Just indicate your
> credit card (MasterCard, Visa, Diners, and AMEX) details
> & payment amount on the Bill Payment Slip (tear-away
> portion of your bill copy) and drop it in any TATA DOCOMO
> drop box. For more convenient payment options in your city,
> please visit our website www.tatadocomo.com. You can also
> find out the nearest Payment locations for CASH/ Credit
> Card/ Cheque by sending an SMS CASH/ CHQ/ CC to 121 as the
> case may be These are FREE services for all our esteemed
> customers and are available across all TATA DOCOMO circles.
> Please feel free to contact us for any further
> clarifications or assistance via email at [protected]@tatadocomo.com
> or call us at our Customer Care Help line
> numbers. State From TATA DOCOMO number From other
> phones Andhra Pradesh 121 [protected] Karnataka 121
> [protected] Kerala 121 [protected] Orissa 121 [protected] Tamil
> Nadu 121 [protected] Madhya Pradesh and Chattisgarh 121
> [protected] Maharashtra 121 [protected] Gujarat 121 [protected]
> Rajasthan 121 [protected] Punjab 121 [protected] Haryana 121
> [protected] Bihar 121 [protected] Uttar Pradesh(East) 121
> [protected] Kolkata 121 [protected] Himachal Pradesh 121
> [protected] ROWB 121 [protected] Uttar Pradesh(West) 121
> [protected] Assuring you of our best services at all times.
> Warm Regards, Team TATA DOCOMO This is an auto-generated
> mail. Please do not reply to this mail.
>
> DISCLAIMER AND
> CONFIDENTIALITY NOTE:
>
> The electronic
> communication and its contents are confidential, non-public
> and privileged
> information and are intended solely for the addressee. If
> you have received this
> electronic communication in error, please advise the sender
> immediately, and
> delete it from your system (if permitted by law). Access to
> this communication
> by anyone else is unauthorized. Any printing, copying,
> distribution or any other
> usage of this communication beyond the original addressee
> is not permissible,
> and may be unlawful. The opinions expressed here are those
> of the sender, and do
> not necessarily reflect the opinion of Tata Teleservices
> Limited. Tata
> Teleservices Limited does not warrant the accuracy,
> completeness or correctness
> of any information herein or the appropriateness of any
> content. This
> communication is for informational purposes only.
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
> The electronic communication and its contents are
> confidential, non-public and privileged information and are
> intended solely for the addressee. If you have received this
> electronic communication in error, please advise the sender
> immediately, and delete it from your system (if permitted by
> law). Access to this communication by anyone else is
> unauthorized. Any printing, copying, distribution or any
> other usage of this communication beyond the original
> addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not
> necessarily reflect the opinion of Tata Teleservices
> Limited. Tata Teleservices Limited does not warrant the
> accuracy, completeness or correctness of any information
> herein or the appropriateness of any content. This
> communication is for informational purposes only.
>

This is regarding my number[protected] that has been switched to Tata Docomo after MNP. They ported my number in docomo on 12th May and it was working fine till 19th May. Suddenly on 19th May without any prior message or intimation they barred my all outgoing and incoming calls claiming that my documents have not been submitted. The problem i faced after barring is that i was travelling and could call anyone during my family emergency. I was so frustrated calling customer care but no one was trying to understand that how they can switch the number without getting the original documents. I submitted my whole documents to Ganpati Communications, Sai Road, Baddi (authorized Tata Docomo hub) on 5th May, 2011 and they claims that they have already sent the documents to the company. Now after fighting with customer care and their centre where i submitted the documents, i found a major communication gap. But here i got the time to take the revenge with the company for the problem i faced. This is completely a company's fault and i have recorded voice proofs of all the communication happened. I approached my lawyer friend and prepared a notice since there is a clause that number can not be ported unless documents verified and received. And we are now going to submit in the court on Monday to claim the fine. This is a good opportunity to punish such companies who claims that SPOT AN ERROR WE WILL PAY YOUR FINE . Please join me if anyone interested to file your name against the company for the hearing on Monday. Thanks.

Hello

My complaint is regarding the this Hot sizzling models service getting activated automatically. This has been happening for 4th consecutive time. I am tired of calling the customer care and informing them. I surprised the company and the customer care is still not aware of this! They the service doesn't get activated without my permission. This is very annoying since i have already lost some 40rs.

Tata Docomo, had been good till now. But just because of this problem i am thinking of changing my connection. This is not just in my case but others too.

I can wait for another 4-5 days. If the problem continues i am going to change the connection.

Myself Roysten D'silva .I did a online recharging from website tatadocomo.com, clicked on the special recharge. Then i saw GPRS plan of 95Rs, in benefits it was written as 6GB usage free for 30 days validity but when i recharged my account was credited with only 4GB where is another 2GB? when i asked this to customer care they don't have any idea about this, not only this they don't have any idea regarding any of their services. I asked them to register a complaint regarding this, they said they can't!!! this is really embarrassing. These people are doing fake online recharges?

Sir,
One mobile number of Tata Docomo is always disturbing me by sending vulgar messages and giving miss calls. Whenever i try to contact him he just keeps his mobile ON and does not reply to me. Please sir send me the details of this number. i.e. [protected].
Waiting for your reply.
Thanking you

THIS WHOLE MONTH SPEED WAS AT 25 KBPS COMPLAINING LOCAL LEAD TO HARASSMENT WHIT WRONG BILLING SMS N NOT PICKING UP PHONE.
CALLING HELP CENTRE HELPS NEITHER. NO MORE TATA DO THE SAME.
FROM TEE TO INTERNET I WILL NO MORE BUY ANYTHING MADE FROM THEM
I WASTE LAST TIME 550 RS. N LOOK FOR NEW PROVIDER. IF THE FELLOW IS FIRED THE SPEED RESTORED N I GET 50 % DISCOUNT ON THIS MONTH BILL I STAY OTHER WAYS [censored] OFF TATA

I bought the Tada Docomo 3G data card more than 1 month ego it is still not activated. They have also disabled my SIM so i had to buy new SIM. But even new SIM is not activated and also they are saying you will not get 500 rupess discount on your bill which was there earlier.
Its being 1 month and 6 days i bought the 3G new data card and i have just used it for 2 Hours. Its customer care service is also pathetic.
I never recommend anyone to but Tata Docomo at any cost.

plz my service mvc & Mod stop

my no : [protected]
your subscription to motd has been renewed . You've been been charged Rs. 3.0/-.
This sms duducts my account bal. By 3 everyday.
Please Deactivate this plan.

Jitin saxena
Mob.no.[protected],[protected],[protected],[protected].
89,adarsh nagar colony,
Baduzai peshawari,
Shahjahanpur.242001

Sub: Reference to complaint no. [protected]. Dated 11.05.2011.
Sir this is my second time complaint to you and many times i complaint to customer care executive 121&198 to(Mr.Amit,Vivek,Mis Rashmi & Anjali) but all of them mislead me and not give me right information about my false deduction of money from prepaid a/c.
Sir today on 19.05.2011 from 11 am to 3.30 pm my tata docomo number [protected] was put on switch off when i call from other relience number,but my number was on.when i asked to Mr.Rajesh chauhan the customer care executive at 5.45 pm he replied in monotonus way that there may be network problem.
Sir in such a case there is no hope of action to be taken against these complaint.When i MNP my number from Reliance CDMA to tata docomo network i was delighted.But for last 40 days there is a false deduction of money from my prepaid a/c. In such a serious situation i get fadup by FALSE DEDUCTION AND MISLEADING behaviour.
It is serious complaint to you second time, if no right action is to be taken by you,i have no option to go to higher authorties even upto the level of TRAI.
Thanking you.

Dear Team,

1) This is refrence to the complaint no:[protected],
My mob no: [protected].
I am getting stupid calls from the Buddy chat on daily basis; I do not know how it’s activated. Various times, I lodged the complaint and tried to deactivate the service.
I got the confirmation SMS of deactivation also. But again I am getting the same stupid service SMS and calls.
I request you to deactivate the service and provide me the confirmation on same as earliest.



2) I am a customer of Tata Docomo from the last 1 year; repeatedly I am getting the Indoor coverage problem in my area (VimanNagar, chandan Nagar, Wadgaonsheri, Ganesh Nagar, Ahmednagar road, Pune 411010). All other services (Idea, airtel, BSNL etc) have the coverage then why d’nt you have the same??
I am facing this issue since I started this no. Is the Tata Docomo is not liable to provide a better Indoor coverage to me? Every time I am getting the same answer that there is no tower in the mentioned area? Do Tata Docomo have not budget to buy the same? I have seen lots of adds performed by the “Ranbeer Kapoor” keep it simple silly…and “koonwe ka mendak” something like that, … …!!! Are BOSS first can u plz concentrate on the basic service?


Its just like a joke every time happened with me…!!! My colleagues always making jokes of Tata Docomo when they are comparing with Idea, Airtel, Bsnl and even AIRCEL….!!!


Can you please find some solution on the same???

Kind reverts with solution are appreciable………..!!!

dear sir main docomo ka regular custumer hun within 2days mera198rs cut hua h mujhe mera paisa wapis karo otherwise i will take action

mvc service was auto activated on my no. Before 7 days and deducting 3rs daily and coming a sms daily from 52250 that your mvc was auto renewed. I have many complain to customer care to deactivate my mvc subscription but nothing was doing from cust care and mvc was not providing any facilities . So please deactivate my mvc subscription from my no.[protected]