Tata DoCoMo Complaints & Reviews

Respected sir/ ma'am, i am rahul sethi mob no-[[protected]]. I haven't subscribed for any ldr service. But today i got message that ldr service has been activated on my no. My balance has been deducted showing that ldr service has been activated on my no. I want to say that i don't know what kind of service ldr is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. Earlier also top games service got activated... I am planning to change my number to jio. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully rahul sethi [[protected]]

I have recharged my contact no. [protected] with ₹98 plan which shows 1 gb net but i received only 500mb and now on complaining the issue their customer care executive disconnect my call 2 times without my consent just by saying simply that plans are changed and not updated on *141#
I have to file a complaint regarding providing false information and harassment given to the consumer

To consumer complaints,

Dear sir / madam,

Please kindly note that i am a tata docomo user with account number of[protected]. I had applied for cancellation of my broadband and telecom services in the month of april because of poor service and poor networking and the same was communicated to docommo through their customer complaint cell 121.

The voice of customer was not paid heed to and the service kept on continuing where as i had changed my services to a competitor connection. I had repeated messages and calls from docommo for payment for my april and may services and i had clearly informed docomo that i had already asked them to revoke the connections and they are not paying any attention to the same, much later there were lawyers threatening me in the month of june for payment and to avoid nuisance i had paid the amount until then and repeatedly i had informed the tata customer complaint and tata's social media account twitter that my connection be removed. I was promised by their twitter team that this will be resolved and tata was keeping a clean image on it's social media account in front of several users. But despite repetitive reminders there was no closure of the case and the repeated reminders for payment kept continuing for ensuing months and never seemed to end from tata docomo's end and then finally after several failed attempts i had to endure another threatening call from the lawyer of docomo who claimed to be arun saxena from tis hazari court in new delhi and he would send cops to my house in half hour and started using abusive cuss words. I am surprised tata docomo has hit the nadir and stooped to such low levels to reimburse money from its users to make up for their folly and losses elsewhere.

We need a final closure from tata docomo in this regard who have been harassing us mentally and emotionally with threats and abuses. I am hoping this will be resolved by docomo asap in the next 2-3 days before this is escalated with trai for tata employing dirty harassing and threatening tactics to claim money for mistakes on their side.

Regards,
Vishanth (Frustrated former tata docomo user)

I have regret to say that i am in pickle condition with tata docomo pathetic services.
From past two months (July to september) i am asking for my july month bill that contain a detail description of my usage of net and call.
Unfortunately i called up dpcomo customer care services and i have a pathetic response from them it means no response.
From july to august every time i got different consultant in call and they said we are working on your issue and will get back to you.
As a result i stopped follow up with docomo's people and didn't pay my money for a bill.
From augst to september i got daily calls for bill payment and i daily told them that i want a detail description of bill but docomo's support said it is not possible.
Fortunately one of consultant generate my request to there system 5841082.
Well again i got disappointed the way they treats me. They send me an email every time in which i got the bill detail description pdf with a blank page (3times).
Then there consultant said they will send bill to my home address for which i have to pay 25 rupees my question here is why should i pay money to docomoe for my bill that they are not able to send me???& this boiling me up right now..
If they are not providing me detailed bill then how can they aspect that i will pay my money to them.
As a result now there is 4018 amount is pending to pay from me.
Also they have included the late payment charges as well. If docomo is not able to provide me bill description so why should i pay them additional late payment?
This is how they treat their csutomer's.
Fyi i also tried to discuss the situation in chat protal but the consultant just left the chat with out resolving query for me.
I dont have that much time every day to waste for asking of my bill i guess it is every individual right who is taking services.
If they are delaying in providing response in services then why a customer should pay a late payment charges plus additional bill when they blocked all internet and out going at my mobile number and dongle as well.
Also they disconnected my outgoing and internet usage from past two months why? Because i didn't paid?
I agreed yes i didn't paid the bill because its my money and i want description of every single rupee that i am paying to docomo.
Just because docomo's slowness in providing me itemized bill they makes me suffered alot.
And latest they send me bill for the month of october of rupees 1197+4018 (Previous charges which are not relevent) when they blocked all my services then after they makes this much bill of mine. I dont know why and i just wanna get rid of this network.
And dont wanna pay any money to them because it is there fault to provide me delay and blocked my services.

I am using a tata docomo land line connection from last 5 years with the plan of rs. 125. Avg monthly bill is rs.150. But sudenly got a mail from tata docomo saying that plan will be migrate to rs 399. And called up the customer care they are saying. No other option. Company had decided we cant do anything. And getting very arrogant replay from csd. Got a poor customer service from tata docomo.

Thanks
Santhosh
Palakkad, kerala
[protected]

Dear sir,

I filed a complaint for no connectivity for both the above devices. I got a call from their service operator who said they cannot do anything about it.

I asked them to let me talk to a person who is senior enough to do something about it. She said the person will call back. Late a mr. Rahul singh called back and he also told me that he cannot do anything about it.

I asked him to give me the contact details of a senior person who can do something about it. He refused to give me this information. He said that there is nothing more that can be done. I was left before a blank wall where my complaint is not attended to and i am also not being allowed to talk to a person who can resolve the matter.

I have this problem for the last one week and i am suffering without any internet.

I kindly request you to ensure that a sufficiently senior person who can dfeal with this matter should contact me to resolve the issue and that they must give me credit for the days that i do not have any internet.

It has been more than 2 months that i have asked customer care to deactivate my sim as i have moved to a different city. Still they are generating bills and now the bill has been increased to rs 3018.
Why should i pay the bill when i am not even using your service anymore. For that reason, you are sending me a legal notice, pathetic.

Ref :- [protected]
Account no:[protected]

Non refund of deposit after deactivation - tata docomo postpaid sir, i was a tata docomo postpaid customer, i paid 350 rs. (300 rs security deposit) at the time of postpaid connection. I deactivated my postpaid number on 6th september but till now don't receive my security deposit amount. I also try to complaint at [protected]@tatadocomo com website but my complaint was not being accepted. Aslo customer care number always gets connected to prepaid department and they says they cant do anything. Please take action to expedite the metter. Name: ashok karad ; respective tata docomo postpaid no.: [[protected]]. Account number[protected] circle: maharashtra city: pune

Hi docomo,

We are shifted to new location, there is no network coverage in our new location.in our area nearly 5000 families are there, but we don't have any network coverage in that area. So everyone planned to switch on another operator or network. We all decided to switch the network (Docomo) to anyother network which having coverage. This is our final approach reaching to you for taking any action.

Our current address:
Housing unit, vellalore, coimbatore-641111.

Thanks

Dear team.

I have been using tata docomo no from last 3 years as due to low network connectivity i have stopped using it less as to my information my all banks details are updated on this no and suddenly without information they have deactivated my mobile no [protected] account no ([protected]) complaint logged on customer care with complaint no m31518916 after so many calls no activation found i have been continuously following up with the customer care team but of no use i want my mobile no to be active kindly help-my alternate cell no [protected] name waseem shaikh.

For last few weeks, a sms is coming from td-photon to link aadhaar to photon number. However, the helpline number 121115 given in the sms is found not valid.

I am based at roorkee (Uttarakhand). However, in tata docomo store locator link https://www.tatadocomo.com/en-in/brand-stores, uttarakhand has not been listed. However, after selecting the nearest city haridwar under west u. P. (Though in uttarakhand), tata docomo stores of only haridwar have been listed (Not for roorkee).

From google search, i found two tata docomo addresses in roorkee (Civil lines and ganeshpur). I visited these two locations on 30.9.2017 but found that tata docomo stores have been shut down at these locations.

I contacted the tata docomo customer care to inform me the correct tata docomo store location in roorkee (Uttarakhand) so that i can link aadhaar to my photon number. They provided me 4 store addresses (Retail) in roorkee, but the aaadhaar linking facility is not available with them. I am feeling upset with such pathetic scenario of tata docomo functioning.

Now i am not sure what should be done to link aadhaar to my photon number.

I have not used your connection since i bought this. Such a horrible connection i have ever seen. The worst part is that im playing money for not using this connect. Please unsubscribe me from your services with immediate effect. I'll pay the outstanding dues (Rs. 1359.00) in installments of rs. 500. 00 from november'2017. Don't renew my subscription even after after i pay/complete the dues.

My tata photon max number is [protected]

My name is snehal mule
Phone number :[protected]
Account no.[protected]
I am using tata photon internet service since last 5 years. Now i would like to discontinue the same with immediate effect. I tried to contact tata docomo so many times but i am not getting proper answers and wasting my calls.
My alternate phone no [protected].

Regards.
Snehal mule.

Hi i am sunil chahal
I am not able to send port message from my tata docomo number ([protected])
When i talked to customer care they give me number #33*1234# to call and said that this will solve the problem.
But this soln also did not work for me
In my area tata docomo network is very poor so i want to port my number
But i think company does not want that so the blocked messanging on my number

I have been using tata docomo photon for past 3 years. I have lost my photon device 3 months back and raised complaint to terminate my ac... I have paid the due till my last useage and then they said we will initiate the termination process.. Even though i have paid my dues in person and request multiple times to close my ac [protected]for past 3 months, docomo refused to do so... N keep on sending rental bills... Now they said that i hav to pay the rental for the 3 months to close my ac... Intentionally they delayed the process of termination and now asked me to pay the rental for that lost device.. Should i pay for not using single kb? Or for choosing docomo?

My details:
My number: [protected]. (Tata docomo)
Name: m. Venkata subbarao.
Aadhar number:[protected].

Sir,
Mangalagiri tata docomo office workers taken aadhar link charge 20/-

Tata docomo office, main bazar mangalagiri, ssv comunications,
Mangalagiri (Md), gutur (Dt), andhra pradesh.

Incharge name:basavaiah.

Please take action.

Hi. I had lost my mobile and i would like to block my tata docomo sim card. But i could not get through the customer care. Can u please provide the information about it. My mobile no. Is [protected]

Date of lose sim : 01.10.2017
My no. : [protected]
My name is rakesh kumar jain
Gali no. 05 mahaveer park khushabu tailor ke samne bahadurgarh
Haryana 124507

I had a micro sim, but i needed the nano sim that's why i went to a docomo office and i paid 200rs for him for duplicate sim. Firstly, he called to customer care and blocked my no and got the imsi no and then he took my all details and told me that, the sim will activate in 3 hours. But, it's been already 10 hours, still it is not showing any network on my mobile.
Docomo service is getting worst day by day. It's really sad...😢.

There have always been cable connection issues followed by disconnection of internet for several days. Lack of internet speed as per the plan and o proper engineer have ever shown up for any issues.
One of my telephone lines 66393948 is under disconnection since more than a month now due to which we are having trouble in doing business.
There is not even a single month which has passed without placing any complaints to them. I have been following up with mr. Rajarshri (One of the supervisors) but all we hear back is the problem is being looked in to.
Our number 6639398 has been deleted from their system because of some fault on their side and now they do not know when will it be fixed.
We want the line to be fixed as soon as possible, have an engineer in our office to look into the cables. We have had several issues from the date of installation and a lot of those issues have been solved after several weeks of continuous follow up from our end which is just not viable in a corporate firm. They are also liable to pay us compensation for loss of business (Due to deactivation of business landline) / unsatisfactory services and mental harassment due to lack of customer support and information in dealing with a long pending situation like this.
We have had tremendous problem in resolving every single issues with them and attached below are the screenshots of some of the email exchanges we had with tata.

Evereyday there are missed calls by service providers because of system failure or network problems. Instead of providing better service, service provider is sending message as "hi you have missed calls. To get details of first 3 miss calls, sms 52255 @ rs.1." actually service provider is asking money instead of providing better service at least there should be missed call entry in call log till they provide better service.