Tata DoCoMo Complaints & Reviews

Hi. I had lost my mobile and i would like to block my tata docomo sim card. But i could not get through the customer care. Can u please provide the information about it. My mobile no. Is [protected]

Date of lose sim : 01.10.2017
My no. : [protected]
My name is rakesh kumar jain
Gali no. 05 mahaveer park khushabu tailor ke samne bahadurgarh
Haryana 124507

I want to details of the owner of mobile no. [protected] because i have lost this sim card & i don't know on whom document this sim card was bought & this is my old number.& i want to sim card on old number but i forgot that on whom document this sim card bought so i want to information of the details of the owner of the sim card. Please send me details on [protected]...

I had a micro sim, but i needed the nano sim that's why i went to a docomo office and i paid 200rs for him for duplicate sim. Firstly, he called to customer care and blocked my no and got the imsi no and then he took my all details and told me that, the sim will activate in 3 hours. But, it's been already 10 hours, still it is not showing any network on my mobile.
Docomo service is getting worst day by day. It's really sad...😢.

There have always been cable connection issues followed by disconnection of internet for several days. Lack of internet speed as per the plan and o proper engineer have ever shown up for any issues.
One of my telephone lines 66393948 is under disconnection since more than a month now due to which we are having trouble in doing business.
There is not even a single month which has passed without placing any complaints to them. I have been following up with mr. Rajarshri (One of the supervisors) but all we hear back is the problem is being looked in to.
Our number 6639398 has been deleted from their system because of some fault on their side and now they do not know when will it be fixed.
We want the line to be fixed as soon as possible, have an engineer in our office to look into the cables. We have had several issues from the date of installation and a lot of those issues have been solved after several weeks of continuous follow up from our end which is just not viable in a corporate firm. They are also liable to pay us compensation for loss of business (Due to deactivation of business landline) / unsatisfactory services and mental harassment due to lack of customer support and information in dealing with a long pending situation like this.
We have had tremendous problem in resolving every single issues with them and attached below are the screenshots of some of the email exchanges we had with tata.

Evereyday there are missed calls by service providers because of system failure or network problems. Instead of providing better service, service provider is sending message as "hi you have missed calls. To get details of first 3 miss calls, sms 52255 @ rs.1." actually service provider is asking money instead of providing better service at least there should be missed call entry in call log till they provide better service.

Res/sir last day (1 october) i buy 93 rs internet pack on [protected]... When i dialing *141# on my sacreen showing in 93 rs 2gb for 7 days and i received msg enjoy 2 gb internet data for 7 days... But when i check my data balance on*111*2# only 500mb add in my data. This is second time in a week *121# and *141# showing wrong offers and after recharge i call 121 number then someone told me in recharge of 93rs only 500mb data is available. If offers are changed than why this wrong offers showing after dialing on *141# no.

Actually, i'm working abroad now, i've been using docomo sim last 8 years. Even though i'm in uae for the last six months i use the sim weekly for making sure it is working because everything regards to me were registered with this number by september third week i tried to access my docomo sim... It is not working. I have not received any messages or anything regarding the issue and i can't contact them via online or i cant make a call from here... Actually my friend tried to reactivate... But customer care said you cant reactivate...

I had moved to other city for my educational purpose. Hence had left the sim back in my house. Which was not used for a quite long time. I’ve linked my google 2 factor authentication to this no. And i can no more access any of these due to the disconnections.
I checked in tata docomo office they told they have sent mail and they din receive any reply. So they are waiting.

I want my number back at any cost.
Please do help me.
My tata docomo number is : [protected]
Alternate no: [protected]

We are not able to use your internet service from almost 3 months from almost 15 june for which we have complained many time on the company customer care numbers. But initially they did not raise complain till 7 or 8 july2017.

Then also we are not able to use the internet services till today.

After end of month of august 2017 they refuse to restore conection saying due to non payment your services are barred.

While complaining on the above mentioned mail id they ask to give 25 days to get the solution.

As per company, “internet not working have been closed within resolution time”

Hence, waiver is not applicable for my account.

Can you help to resolve the issue of our broadband services stopped since last 15 days.
We are having this problem facing lines since so many days. We have complaint about this on customer care number and also on support email id but there is no such response received from them.

Email id registered with a/c: [protected]@eth.net

Account no.: acc[protected]

This is urgent. Please do the needful asap.

Based on the cancellation request done on august 11th 2017, i settled my tata photon billing & closed it. Again i received bill for this month which made me very frustrated & now i am here spending my time to talk to your customer care & get this email id to brief you the stupid service by your customer care.

Firstly i want to know when a cancellation request is raised, please respect the customer to acknowledge rather than calling the customer 100 times & disturbing to use it. Pathetic useless service.

I clearly told them i am not going to use photon & it will not be helpful for me. They still sending me the bill where i am not liable to receive any bill cause i have disconnected the service.

I am sending the screenshot of deactivation of my tata photon service.
Please take immediate action against these fraud people.

I hate tata docomo!! You cheat people & make money.

Hello broadband is not working since the past two days. We have already paid the bill and yet the connection is not working since the past two days. Also please call to change the plan. We want to reduce the plan amount as it is too expensive to pay 1.7k for a connection like this. Address h 502, grevillea apts, magarpatta city, hadapsar pune
Ac no :[protected]

Phno [protected]

Hi,

I am not able to send message from my mobile [protected] from last 10 days. Already talked to customer care but still problem did not resolved. Please do needful on priority.

I am always receive not able to transit message. I contacted customer number of time s but still same result. Problem is not solved.

Cell no [protected]
Mail [protected]@gmail.com

My mobile no. Is [protected].
I submitted my documents with aadhar no. & thumb verification in september month but tata docomo again barred my outgoing in same month. I called to customer care on 28.09.2017. But she gave very poor answer, you have to reverify your documents. But she didn't give answer, why it requiered twice within 1 month. After faced very poor response, i think better way to port my no..

Gajraj singh

Had requested for disconnection
On 5th june 2017 and same day i got the reply saying yoy bill for may 2017 is 316.
They came back on 17th june 2017 saying request raised on 17th june and final bill would be approx 316 as on 8th june.
I paid on 21st june 316.00 and got an sms also. Chased them on 29th june 2017 and 7th july 2017 for confirmation.
They came back on 8th july 2017 saying request already raised and now the outstanding amount is 863 due on 9th july 2017.
Based on their emais, i had already paid the final bill and the disconnection request already raised, they continously smsed and called me for bill payment and everytime i told them i had paid all the bills and to check with your higher managers but they ignored and today they have issued legal notice to pay the amount.

When i have paid all bills., disconnect req in progress during which i cannot use thw dongle and the delay is from their side, still asking me to pay the bill ina legal way.

I am really frustrated by the way they have handled this and not taken any care to verify the details said by the customer and just ensured the customer pays whats been mailed either your way or legal way.

Being their customer for 4.5 yrs and now looking at the services i will never prefer them and will ensure people surrounding me are made alert and aware of such experiences.

Hi,

I always get wifi disconnection and if i call the customer care, the agents there tells that it is planned or tells that agent will visit my place and fix it.
Below is the scenario i am facing for last 6 months

1) agent never visits as per mentioned time, they visit whenever they like and everytime he has visited my place just one hour before that the connection gets fixed and he never finds any error and says everything is working fine. But the issue happens again after 24-48 hrs.

2) they say that it is planned will get fixed in next 2-3 hrs, i have repeatedly said there agent that i need a notification mail or sms from them about their planned outage, so that i can opt for other resources during that time, but i never get any such sms or mail. And the resolution time whatever they provide the issue never gets fixed during that time.

3) its really harassing for me to call them everytime once or twice a week for the network issue. Though i face network disconnection yet they charge me full amount.

4) my recent complain number is[protected], which was said to be resolved by today afternoon, there technical team called me and said that issue is resolved and they want a confirmation from me to close the issue. I said them wait for 24 hrs i will check and confirm, within next hour i faced link down and was not getting internet connection.

Hi,

I was sent the following notice on email by tata docomo for photon plus connection when i requested for deactivation after payment of all outstanding payments more than 2 months back or so. The reason for discontinuing the service was because of poor signal issues, since april month (Shifted to new place) i am facing connectivity ssues with the tata photon datacard and i was not able to use the data. When i requested for fixing the signal issues during the month of may end or so, they took months togethere to resolve it and at the end nothing happened. This happened twice thats when i decided to go for deactivating the connection (June 5th 2017, mail dated) as there is no point using the connection which has such poor signal and tata docomo they themselves has confirmed that there is a signal problem at my place and they kept assuring it will be fixed but nothing happened. I have done the bill payment of tata docomo for the month of april, may, june even though i used less/no data cos of the poor/no signal strength.in spite of repeated requests to deactivate the connection, i was called by a number of representatives from tata docomo offering me different plans to continue with the connection and assuring me that the issue will be resolved. I kept saying no as i didn't need the connection but they disagreed to deactivate the connection on time. I paid all the outstanding bills when i made the request to cancell my connection. From july end or before, my tata photon was stopped and i am being told that i have used the data and have to do the bill payment of 2664/-. Tata photon still generated this bill as they delayed the cancellation from their side for two months or more. I have sent many mails and called the customer care asking them for disconnection. At one end they were assuring its cos of their signal problems issues are happening and other end asking me to do the bill payment. Also they told that they can waive off 2000/- only if i happen continue the service else i need to pay the whole 2664/- rupess. There was no reason for me to continue with the service as the signal issues still exists. First thing with such poor signal no one can use the data and since long i have stopped using the data card as i have other internet service provider connection where speed is good. Still tata docomo generated some random bill with random data usage asking me to do the bill payment.

This is consumer harassment by sending a legal notice to scare the consumer and forcing them to pay for services they never asked for. Request you to please help me with my complaint. I read about a number of such consumer harassment cases against tata photon. I believe we should all take a legal action against the company.

I have all the mail commucations with me it shows when i applied for disconnection and how many times i have raised request for resolving the issue.

Please help me on this. This is not just me, i checked same thing is happening with many customers who wants to discontinue the service are slapped with legal notice asking them to make random bill payments. This is pure cheating. Not just the customer agents working at tata docomo are extremely rude and use bad language and harass the customer and dnt respond properly.

Regards,
Anju

My name is priyanka singh. This is with regards to my bill statement of may 2017 for tata docomo which shows a national roaming charge of rs 9718.90/- and total current charges rs 11176.73/- without even telling which circle they are charging roaming for??

This is a disputed bill because my tata photon dongle got damaged and broke on 17th apr 2017 and after that i have not been able to use the device.

As my device was not in a usable condition, i had got the connection
Terminated via customer care on 11th may and switched to a different operator and settled my monthly fixed usage bill which comprises of rental.

Now tata docomo is inturn sending me undue collection calls/sms legal notices for rs 11176.73/- of roaming usage stating that they have terminated the connection due to non payment which is a false statement as i myself had asked for a cancellation request.

I have raised many complaint through customer care and have written many mails. But i get a standard response from them with my bill calculation asking to pay without any proper investigation or proof o[censored]sage.

Q1) if my credit limit is 3500/- then how can the bill amount be charged for 11k. What is the use of having credit limit if i am not being
Safe guarded against fraud billing.

Q2) there are not providing any details which circle this roaming is done and by which
Device, from which ip addresss for which websites. I am curious to know as the device was broken. Normal usage is also not possible in home circle forget about roaming usage.

Q3) the time duration o[censored]sage shown is 903890 and units being consumed as
90389 in 6 days. This is not humanly possible!! They have no explanation.

This is very sad on tata docomo’s part and cheating the customer who has paid all bills on time for last 7-8 years.

I'm being harassed by collection agencies for this amount and is causing mental agony to me. I have been paying all my bills on time all these years and this is cheating a loyal customer.

If tata docomo cannot even justify and give me proper proof o[censored]sage and answer to my questions then there is no right for them to ask me to pay for a usage that has not been done by me.
This is clearly the case of fraudulent billing and charging. I want this case to be investigated and closed with due reasoning and proof.

Need support from consumer forum!!

Regards
Priyanka singh

I have been continuously disturbed by you. This creates a lot of mental pressure cause of which i am losing my peace of mind. I have been receiving messages stating that i have not paid the mobile bill ([protected], account number —[protected], even though i have asked to close this mobile connection a few months back. I have told every executive who has called me to stop the connection and the request for the bill.

I have also explained them that i have not been using the number for a few months now (Number is switched of for more than 2 month now) and still you are expecting me to pay the bill for these two months. I do not have a docomo connection anymore. So i humbly request you not to disturb me by messages or calls else i will be forced to take legal action against you.

Also if you think i have to pay some pending bills, send me the bills. Also send me when was the last time the number was turned on.[only to this mail id]

Also please understand that i have not made even a single call after asking for the number to be closed, i have been ethically true to myself and you guys. But i don't know why the same is not being reciprocated by you.

I hereby declare that i can be contacted by docomo only through this email and i will be considering any-other form of communication to be offending my personal space inviting legal action.

Hi sir
I am tata docomo user. My sim is blocked accidentally during security setting of my handset. Plz unblock my sim. Or guide me how i can unblock my sum. Customer care is not supporting me. They are telling all is rite but sim is not working. My number is [protected]. Please help me sir. Can it possible this sim can run in other set. I m to totally confused what to do. Please suggest me