Tata DoCoMo Complaints & Reviews

Frustated, Fed Up & Annoyed with the services of Tata Docomo Customer Support Team. Probably the worst Telecom operator in India.

After having 7 months of long discussion with Tata DoCoMo Customer Care team regarding wrong billing issues, I have to write the complaint here for my Tata Docomo Postpaid Mobile Number:- [protected].

On 22nd February 2017, a Customer Care Executive from Tata Docomo called up & asked me to settle my billing issues. He offered me a Goodwill waiver on my billing amount & asked me to settle the remaining amount. Then he promised to activate my services within 48 hours.

I have paid/cleared the remaining outstanding within the same hour.

72 hours passed by, 1 week, 2 weeks, 1 month, 4 months. Still the services were barred on my number.

Did a lot of follow up with Customer care through Phone and email(on [protected]@tatadocomo.com) & to appellate authority too.

Now they are saying your number is Disconnected. They disconnected my number without informing me.

Now they are saying Services can't be restored on your number as it got disconnected. Pathetic service.

I have to choose this channel when all other mediums got failed.

This company is anyhow not proving my porting no. of my mob. no. [protected], as i am trying since yesterday evening, each and every time when i make a call to cutomer care, they made different excues everytime. even its not going easier to make either a call to customer care or to get my porting no. through sms. it has been at least 15 times that i tried to get my porting no. through sms and everytime it failed, and at least 25 to 30 times that i tried to make call to customer care but i succeded only three times.

Hi
I am TataDocomo Broadband customer. From June month i have been facing issue with connect down for 20days and slow speed i have raise the issue many time but there was not proper support from Customer care. My net was not working but still they have send me Bill for June month when i have raise this thing to customer support. They ask me to wait as they were looking into this issue. This issue is not yet resolve they have cut my connection on 3rd July. and send me Bill for July inclusive of June Bill. I have written Many time to TataDocomo but they havent took any action.. I am providing Ticket number here. My Tatadocomo account number is[protected] Ticket number is[protected],[protected],[protected]. Now there agent calling me n abusing me giving mental stress. Only this i am not understanding with providing Service how can any ask money from Customer

I have been using DOCOMO Sim with mobile number [protected] over 7 years, now my sim card is not detected by any phone for last two days. I have checked with 3 - 4 phones. My sim was registered in Tamilnadu circle and Now I am in Allahabad UP. Can you clarify what could be the problem with sim. I have called customer care they are not given proper answer and they said sim is in active state only. I am using only this sim card and as I mentioned I have used this number over 7 years. The customer care people says, only way is deactivate the sim and have to get new sim from Tamilnadu only. Please understand my problem I am working in Allahabad which is in UP and I am not able go tamilnadu for 4 months. Can you clarify what could be the problem and how can I get activate my same number.

It was bad experience from the beginning of this card was made an attempt to sale,

a. The agency lied about the credit limit of 5, 00, 000 lakhs
b. Told 4000 Rs vouchers are being given with out a charge
c. When raised complaint none othe TATA card official supported to give clarity

Its very disheartening that a brand like TATA & SBI has such process, when the agency gave no clarity on the above, how could a consumer be charged for no usage of card nor vouchers, When this ageing contacted me they i clearly had said that i am using hdfc card which i am very satisfied, who charges me annually 500, with credit limit of 60k, but this person gave complete false information about high credit limit and also didnt say word about annual charge of 4000 which is re-dimmed as gift vouchers

If any senior management is going through this, Transparency is best way to sell product, which is very clear neither the TATA CARD team doesn't has

Why would a consumer purchase a credit card with so much charges and lower credit limit when i have a card whose team sit to support the consumers

Seriously I would never prefer a Brand Like this in life, Horrible

Hi,

Myself Ashirwad Halgekar subscribed to Mobile number [protected] of Tata Docomo network, I have recharged of Rs. 249 plan of 1gb per day for 28 days. The net was working well for past 15 days. But since last night i.e. is 9-aug-2017 from 00:15 am the​ 3g speed is too slow it's between 6ks/s to 13kb/s when I complained it to the customer executive she asked me to clear cache and reset the phone, and save the 3g net settings again, I have followed all her instructions but still the net is too slow so wrote an email to [protected]@tatadocomo.com complaining about the same, they took all the details about access point name, handset model, address, pincode, and are saying the issue will be resolved, Couple of hours later their customer care executive calls and says to change the network mode to wcdma, did the same but still I get 2g speed and the unused data will not be carry forward for the next day, after that there was no response from Docomo team, due slow network I haven't consumed the outstanding data of 764mb . This issue was happening everyday after 11pm they were slowing down the network to 2g speed and the unused data was expired, now they are did it for whole day. This cause a loss of remaining data balance on daily basis. The issue hasn't been resolved yet, Hence I request the Tata Docomo to credit my outstanding data of 764mb for the next day which is being unused due to slow network and solve the network issue.

Hi,

I want to disconnect one of my land line number[protected]

Use this number office purpose but office - close, than tata docomo number[protected], please close

Most important - first time buy the land line instrument. Some deposit amount 1800/-rs. (Refundable), so please cheque by courier in below address :- parul bhatt (B-39, radhakrishan soc, zadeshwar road, maktampur, bharuch)

My details:
Name :parul bhatt
Landline. :[protected]
Mail id : [protected]@gmail.com
Regards,
Parul pandya

Hi,
I am registered as prepaid customer of tata docomo by number [protected].
I have recharged for rs. 310 on 6-8-2017. My data plan was about to expire on 6-8-2017. So at 7-8-2017 near around 12:10 am when i tried to activate my new data plan from my main balance i got message that you have insufficient balance.
So i called at customer care to know where my balance was deducted, after listening to my problem they cut the call. I was unable to contact them as they don't have waiting system for customer on call.
I mailed them regarding the issue but didn't got any response from them.
Since 7-8-2017 i tried calling at customer care for more than 100 times but unable to contact them. Once i got connected, but again the guy attended my call & listened my problem said - let me check and he cut the call.
I want deducted amount to be credited in my account.

Dear sir/madam,

I am availing your organization’s service since 2012 as part of tata motors ltd policy.

My no is [protected]

I need to retrieve sms, delivered in 2016, between my number and [protected] (Vodafone).

Please treat this as urgent. It is important evidence in fraud marriage case. I am ready to bear whatever cost is required.

Thank you

With regards,
Somenath chatterjee
Erc
Tata motors ltd
[protected]

Hi team,

I am using docomo postpaid number since 8 years and now that i am in foreign country, would like to put my number in safe custody for few months.

As i am unable to go to any docomo store, emailed [protected]@tatadocomo.com request for the same. But they denied and confirmed that they can't do it for karnataka circle.
This is surprising and annoying, i would like to continue with your service and keep the connection ongoing and not to pay money when it is not been used.
However, i may be requiring connection once i am in india.
It would be great if you can help me with this option activated. I am paying full amount every month without the service usage.

Thanks

Dear sir,
My tata docomo mobile number [protected] suddenly stopped working, i am using this number from past 8 years. Now it has been deactivated without giving any notice. I regularly use to receive the important messages and updates on that number. Kindly do the needful in this concern. Kindly activate this number. Please send mail to

[protected]@gmail.com regarding this.

Regards
Nitin kumar suman

This is very unfortunate that tata group is doing this. I had purchased a postpaid connection ([protected]) from tata docomo. They generated a false bill of 4000 without listening to me and now they are calling and threatening my friends and relatives from my dialed list. Why to pay the bill if the amount is not actual? I have decided not to pay now until unless i found that # who is calling regularly.

Last time i recharged my no. [protected] by rs.85 but recharged wasn't done from tatadocomo firm, so i inquired tata docomo agent he said money is refunded but i inquired to my sbi account bank from which money is deducted, sbi said money hasn't been refunded.
I contacted both tata docomo and sbi firm two times but reply was same as above. For your referance bank statement is attached.
I hope you consider my complaint and take legal action on it.

Hi,
I am very much disappointed with tata docomo service. My contact number is [protected]. I activate call baring facility but i forgot my barring password. My out going call had been barred. I have submitted all documents & buy new sim from service center.

Then also i m not able to make outgoing calls & sms, every day i am calling to customer care but i am not getting any resolution. Every time they tell within 24 hour it will be activated.

Its showing call barring. Customer told me to go to retailer shop.
So many times i went to retailer shop, they have called/sent email to customer care.
Then also my problem is not resolved. Still i am facing problem. Not able to make out going. I guess its a technical problem. They are not forwarding my call to technical department.

When ever i call customer care is they telling that, my out going call is activated. But still i m facing problem. I want a permanent solution.

Please help me to fix my problem as soon as possible.
By
Ajay kumar

My mobile number is :[protected] alternate number is:[protected]. More then 100 times tried and many times call to customer care. Problem not yet solved.
I have done as per the customer care officer guidelines
1. I have dailed #33*1234# checked
2. Removed and assisgned the sms center number also
3. Checked in anothermobile also same issue.
Still now not rectified my problem, pls kindly do needful.

Dear team,
I am having some serious complaint against tata docomo,
My number is [protected] registered in the name of rupalben upadhyay.
They have just closed the number without any information and their behaviour is just not acceptable
I have started coordinating with them from 22/07/2017 on facebook but after 5 days they said to call customer care
Then i wrote a complaint on their website but i can't understand that nobody can understand the issue what i am facing they all have got the different answer for the sim closure.

They are giving two reasons but both are invalid.

1.) bill is due: amt: 148 rs, billing period 25/05/17 to 24/06/17, due date: 14/072017. They have closed the number on 26/06/17 i mean how is this possible that before due date your number gets closed

2.) request on phone: they are saying that they received the request on call for closure of sim..in this scenario how the company can close the number without having signature and the documents of the customer that is just not possible if one can not take the new connection without the kyc then the closure of sim is next to impossible

Initially, the number was from vodafone (Postpaid) and is almost 13 years old or may be more, then i gave a request for portability to tata docomo because one of my family suggested it so i tried but then they are having some bogus staff and bogus policy because they are not having a valid answer for this problem.
The backend team is suggesting to visit the nearest centre and when we visited then the staff says you have to contact vodafone.
I mean what is the logic! Now i am docomo customer then who is answerable of-course tata docomo, not vodafone.
And also i would like to attach some chats so that your team can have a look at my past statement in vodafone & docomo. There is never due bill for any month and for 148 rs. Who will not pay and will lose so old number i hope one can understand the problem of losing the number which is so old and then there is no scope of contacting again on that number.

This is my sincere request towards the consumer complaint team to help me out of this issue because tata docomo company is least interested in their existing client complain.
Herewith i am also attaching the e-mail chat, facebook chat, last bill for your refernce
Looking forward to your help

Best regards
Shivani upadhyay
—

Dear mr. Upadhyay,

We got your email dated[protected] regarding your complain for your number [protected].

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.

We would like to inform you that your tata docomo number has been permanently disconnected on 26-jun-17, hence we request you to visit our nearest tata docomo outlet to continue with us.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.
Regards,
Jyoti karnwal,
Tata docomo

— original message —
From: shivani. [protected]@gmail.com
Sent:[protected]:29:49.0
To : [protected]@tatadocomo.com
Subject:complain for closing the postpaid connection without any request ~m30699987
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Dear team

I hold the postpaid number [protected] since last 12-13 years.
Initially it was hutch number and then i had given the portability request to tata docomo in maninagar ahmedabad branch.. But then i was willing to change it into prepaid connection as i am not in india so personally i was not able to visit store but then somehow we dont have any idea that how that number has closed without any request given by me and also i have not received any intimation on my mail address inspite of giving the instruction that i would require every single detail on my mail..

Lastly i would request to give me some proof how this number has been closed and also the closure date.

Hope to receive reply soon.

Best regards
Shivani upadhyay

Sent from my iphone

Shivani upadhyay
Jul 26 (7 days ago)

To listen
Hello jyoti

Thank you for your reply
But i am not sure that you have gone through my complaint properly i airways said that i am not in india then how can i visit your service center inspite of visiting by my brother i have not got any proper reply.
So obviously that is the reason i have given a complain on e-mail
I hope you will look into the matter again and reply me back within 24 hours as per your automated mail commitment.

Kind regards
Shivani

Sent from my iphone

[protected]@tatadocomo.com
Jul 26 (7 days ago)

To me


Dear sir/ma'am,

We got your email dated 26-jul-17 regarding the cancellation for your number [protected].

We sincerely regret the inconvenience caused and would like to assure you of the best
Possible solution for the concern raised.

We would like to inform you that yor number has disconnected on 26-jun-17 due to billing related, bill disputes, not used but charged.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.
Regards,

Juniad riyaz

Tata docomo
— original message —
From: shivani. [protected]@gmail.com

Shivani upadhyay
Jul 26 (7 days ago)

To listen
Hello junaid

Thank you for your reply
Now i am replying for the third time and if your team is not able to understand my mail then just tell me
Earlier somebody named jyoti gave me the same reply
Are you just doing copy paste or what?
I need to talk with your superiors
I hope your reply in coming hours

Sent from my iphone

Shivani upadhyay
Jul 26 (7 days ago)

To listen
And hello this is just nonsense what you are saying bill disputes
Just give me the proper reason
Otherwise i can contact to upper authorities
Just shame on your company
Having no reason that doesn't mean you will give bailing issue
Just give me valid reason right now

Sent from my iphone

[protected]@tatadocomo.com
Jul 27 (6 days ago)

To me

Dear ms. Upadhyay,

We got your email dated 26-jul-2017 regarding restoring your disconnected number [protected].

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.

As per telephonic conversation on your number [protected], we would like to inform you that your number have been disconnected with your request for discontinuation dated 10-jun-2017 and your above number was permanently disconnected dated 26-jun-2017.

Further we would like to inform you that you can buy back this number (If available) from your nearest tata docomo outlet.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.
Regards,
Piyush kumar vishnoi,
Tata docomo

— original message —
From: shivani. [protected]@gmail.com
Sent:[protected]:58:47.0
To : [protected]@tatadocomo.com
Subject:re: complain for closing the postpaid connection without any request ~m30699987
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Hello junaid

Thank you for your reply
Now i am replying for the third time and if your team is not able to understand my mail then just tell me
Earlier somebody named jyoti gave me the same reply
Are you just doing copy paste or what?
I need to talk with your superiors
I hope your reply in coming hours

Shivani upadhyay
Jul 27 (6 days ago)

To listen
Hello piyush

Thank you for your reply
I want this information that is it really valid that if somebody talks on phone and gives the request of closure then is it really accepted?? Then this is something not valid i guess without signature nobody can purchase the number or close the number
And before your mail somebody named junaid had provided wrong information that because of the bill dues it has been disconnected and furthermore would like to say that we have already visited your customer center in ahmedabad they are saying that we have to go to vodafone for this issue..
So you know because of your misguided staff members we customers face a huge problem..
So if you have got any resolution to my complaint then i would be expecting better revert or may be i would be happy to contact consumer forum because i am following up you guys on facebook and email from last one week for this simple thing and nobody has got genuine answer.

[protected]@tatadocomo.com
Jul 27 (6 days ago)

To me

Dear ms. Upadhyay,

We got your email dated 27-july-2017 regarding cancellation for your number [protected].

We tried to contact you to gather additional information so that we are able to
Provide faster resolution. We request you to share a suitable time to call you
Or you may reply to this mail sharing your concerns.

Thank you for giving us an opportunity to serve you.

Regards,
Pooja shukla,
Tata docomo

— original message —
From: shivani. [protected]@gmail.com

Shivani upadhyay
Jul 27 (6 days ago)

To listen
Dear pooja,

I have already shared my concerns many times and i hope docomo team can understand my problem.
There is not some brilliant idea of asking me the same thing again and again.
As i said before my brother has already visited ahmedabad maninagar branch and they said to contact vodafone i mean is this the answer we have already shifted to tata then who is the answerable company vodafone or tata??
And at present, i am not in the country and my family back in india they are not getting any resolution.
That is the reason i have to contact by email.
So you can help me out with email.. Or can call on whatsapp or may be the international number.
And please whoever is taking this mail please go through my previous emails because this time i don't want to get the same email.

Best regards.

[protected]@tatadocomo.com
Jul 27 (6 days ago)

To me


Dear ms. Shivani,

We got your email dated 27-july-2017 regarding account status for your number [protected]

We sincerely regret the inconvenience caused and would like to assure you of the best
Possible solution for the concern raised.

As per your request we would like to inform you that your number is disconnected on 26-jun-17 due to billing related, issue, your current outstanding is rs. 148/- is still not pay by you.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.
Regards,
Sarika singh
Tata docomo

— original message —
From: shivani. [protected]@gmail.com
Sent:[protected]:53:38.0
To : [protected]@tatadocomo.com
Subject:re: complain for closing the postpaid connection without any request ~m30699987
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Dear pooja,

I have already shared my concerns many times and i hope docomo team can
Understand my problem.
There is not some brilliant idea of asking me the same thing again and
Again.
As i said before my brother has already visited ahmedabad maninagar branch
And they said to contact vodafone i mean is this the answer we have already
Shifted to tata then who is the answerable company vodafone or tata??
And at present, i am not in the country and my family back in india they
Are not getting any resolution.
That is the reason i have to contact by email.
So you can help me out with email.. Or can call on whatsapp or may be the
International number.
And please whoever is taking this mail please go through my previous emails
Because this time i don't want to get the same email.

Best regards.
Shivani

On thu, jul 27, 2017 at 10:07 am, wrote:


Dear ms. Upadhyay,
We got your email dated 27-july-2017 regarding cancellation for your number [protected].
We tried to contact you to gather additional information so that we are able to provide faster resolution. We request you to share a suitable time to call you or you may reply to this mail sharing your concerns.
Alternately, you may place the request by either: - calling our toll-free customer helpline number[protected] or 121 from your tata docomo number - or visit the nearest tata docomo store click here to locate a store near you: https://www.tatadocomo.com/en-in/brand-stores
Thank you for giving us an opportunity to serve you.
Regards, pooja shukla, tata docomo

Shivani upadhyay
Attachmentsjul 27 (6 days ago)

To listen
Dear sarika

I hope you would have gone through my billing history and check with your system.
You are saying that i have my bill dues but for your information
I received the bill on[protected] amt 148. Rs and the due date is 14/07/2017.
And the number gets closed on[protected] before i receive the bill!!!
Isn't it surprising!!
And really you guys just close the number permanently before receiving the bill??
Sometimes you people reply that this request is taken on call and next say because of dues i guess both are just unreasonale reasons
Strange you got some bogus policies.
Thank you for misguiding and kindly check the attachment
Now consumer forum will talk to you

Best regards

Attachments area

[protected]@tatadocomo.com
Jul 27 (6 days ago)

To me


Dear sir/ma'am,

Greetings from tata docomo!

This is in reference to your email regarding cancellation for the number [protected].

We regret the inconvenience and would like to assure you of the best possible solution for the concern raised.

We would need some more information to provide you with a faster resolution. As this is not
A convenient time to call you.
Hence, we request you to revert with a suitable time to contact you so that we may be able to address your concern and proceed further with your query.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.

Warm regards,
Sagar sonkar,
Tata docomo.

— original message —
From: shivani. [protected]@gmail.com
Sent:[protected]:04:08.0
To : [protected]@tatadocomo.com
Subject:re: complain for closing the postpaid connection without any request ~m30699987
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Dear sarika

I hope you would have gone through my billing history and check with your
System.
You are saying that i have my bill dues but for your information
I received the bill on[protected] amt 148. Rs and the due date is 14/07/2017.
And the number gets closed on[protected] before i receive the bill!!!
Isn't it surprising!!
And really you guys just close the number permanently before receiving the
Bill??
Sometimes you people reply that this request is taken on call and next say
Because of dues i guess both are just unreasonale reasons
Strange you got some bogus policies.
Thank you for misguiding and kindly check the attachment
Now consumer forum will talk to you

Best regards
Shivani

On thu, jul 27, 2017 at 12:28 pm, wrote:

Dear ms. Shivani,
We got your email dated 27-july-2017 regarding account status for your number [protected]
We sincerely regret the inconvenience caused and would like to assure you of the bestpossible solution for the concern raised.

As per your request we would like to inform you that your number is disconnected on 26-jun-17 due to billing related, issue, your current outstanding is rs. 148/- is still not pay by you.

Please feel free to write to us for any further assistance.
Thank you for giving us an opportunity to serve you. Regards, sarika singhtata docomo
—
Dear ms. Shivani,

We got your email dated 30-july-2017 regarding account status for your number [protected]

We sincerely regret the inconvenience caused and would like to assure you of the best
Possible solution for the concern raised.

As per your request we would like to inform you that your number is disconnected on 26-jun-17 due to billing related, issue, your current outstanding is rs. 148/- is still not pay by you.

Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.
Regards,
Sarika singh
Tata docomo

Hi, i am using tata docmo network. There is no network in many areas. I am missing so many calls daily, every time i change location, i will get a message that i have sum number of missed calls to get the missed call information again i have to send request.
Due to network issue my calls being missed and getting missed call information i have to pay for message.
Please fix network issue or please provide the missed call information for free.

Thank you.

I have a photon+ connection. I filed a complain to disconnect the number on 31.7.2017. They said that the number will be temporarily disconnected but the no is still working. Plz disconnect the number. My photon no is [protected]. Thank you. I paid last bill on 18.7.2017. It is registered in name of inder prakash. I longer in need of this connection.

Sir here is no network of tatadocomo no one tower of tata docomo sir i want to install a tower on my land tata docomo is the best bt here is no tower of that so requested you install a tower on my lands please sir.
Sir i have so many plots and lands for towers installetion and i need that.
Thankew

Your sciencerly,
Shatrunjay singh

Adress-
Village-kaniyarh
Post-bargarh
Tehsil-mau
District-chitrakoot u. P
Pincode-210208

Dear support Team,

I need Tata Docomo Nano SIM Card at [protected] which is my current No. to use on my new android phone and my alternate No. is [protected] . Kindly Advise me How I should proceed. My email ID is [protected]@gmail.com

I am from Mumbai. I request you to contact me.I will be waiting for your call.

Thanks & Regards,
Prerna Deshmukh