Tata DoCoMo Complaints & Reviews

Dear sir,

My mobile no is +91 [protected].
On 31st may 2017, a software is downloaded and price for the same has been deducted from my main balance. When i wanted to talk to customer care, by dialing 121, there was no option to talk to them. I request you to pay back my hard earned money as soon as possible otherwise i will sue against your service.

My mail id:[protected]@rediffmail.com.
Alternative no +91 [protected]

Hi...
This mimo from balurghat (west Bengal)
I am having some issue in getting messages into my tata Docomo sim card. I have called the customer care several times but they said that it will be alright with in a time but its not working correctly since 2days have past and I am having soo much prblm in getting messeges kindly take some time in viewing my complain and film my sim card's problem quickly..
In any case i[censored] need my e-mail id here it is
[protected]@gmail.com
And my tata Docomo number Is
[protected]

Yours's
Customer
Mimo Das

I can't send sms on 1900. I have sufficient balance and nothing is due on me. I have prepaid no.
While customer care shows busy and on my docomo app it shows number barred for non payment. I wonder how it is possible.
Every thing is ok as calling and sending sms on other numbers. I tried to call costomer care and still ivr tells for busy.
Kindly resolve it as asoon as possible

Tata docomo services in pune are... Well, i dont have a word for it. Its like the tick on the back of 'appalling' if appalling was a lowly animal. See the email trail below.

To summarise: after a lot of effort trying to make them understand what i need on my broadband connection (Account no[protected], they promised to have my billing cycle changed to june 2 (See email below from them with this confirmation). They also sent another confirmation to say that the plan which will be effective from june 2 will be the rs. 1700 (160 gb 16 mbps) plan. Today when i called them to ask why the speed has not increased, they said my plan will change from june 15... Because... My billing cycle is june 15!!!

This is way beyond belief... It is unbelievable that a company of this stature can give email confirmation and then care 2 hoots about it!!! The kind of business loss and mental agony that they have cause is very high. Should we now take this up in a consumer court???

Regards

Parthajeet sarma
Mobile:[protected]

Email trail below (1st email dated today below and then the trail follows)

Hello again,

Look at your confirmation email below. It says “your bill cycle will start from 02-june-2017”.

Along with this there was also a request to change my plan to the rs. 1700 plan (160 gb at 16 mbps).

When i realized that my internet speed has not increased, i called your call centre today. The agent said that my billing cycle is june 15.

What is going on???

Please read the trail mail: i have discussed this multiple times with you after which you confirmed the below and the plan change (Seperate email). Can you not live up to any of your commitments?

I want you to ensure that the plan is changed to the requested plan within 2 hours!!!

With warm regards,

Parthajeet sarma
Mobile:[protected]

On may 24, 2017, at 10:23 pm, [protected]@tatatel.co.in wrote:

Dear parthajeet,

Greetings from tata docomo.

We refer to your email to us dated 24-may-2017, regarding bill cycle change related of your tata docomo number[protected] vide account number[protected].

We would like to inform you that if your bill generation date will be 5th of every month then your bill cycle will start from 02-june-2017.

We value your association with tata docomo.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thank you and regards,
Priyanka shinde.

Tata docomo

Tata is a registered trademark of tata sons ltd. The docomo logo is a trademark of ntt docomo, inc (Japan) in india.
Tata teleservices limited, registered office : tower 1, jeevan bharati, 10th floor, 124 connaught circus, new delhi 110001.
Email id : [protected]@tatatel.co.in,
Call:[protected]Toll-free).
Cin - u74899dl1995plc066685.
To avoid unwanted telemarketing calls, register your telephone number with ndnc registry, call 1909 or send sms < start dnd > to 1909. For further details, log on to tatadocomo.com.

— original message —
From: [protected]@gmail.com
Sent:[protected]:47:27.0
To : [protected]@tatatel.co.in
Cc: null
Subject: re: urgent urgent urgent | account no[protected]~m30140902
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Hello,

Thanks; however you have not mentioned the new bill cycle date. What is it? June 2 or june 5?

The requested plan is 16 mbps 100 gb plan at rs. 1699. I trust you understood what my need was; that i would like this plan to be effective from the earliest billing cycle possible (Not the latest).

With warm regards,

Parthajeet

On may 24, 2017, at 5:43 pm, [protected]@tatatel.co.in wrote:

Dear mr. Sarma,

Greetings from tata docomo.

We refer to your email to us dated 24-may-2017, regarding plan change and regarding bill cycle change related concern of your tata docomo number[protected] vide account number[protected].

We regret the inconvenience caused to you.

As per our telephonic discussion dated 24-may-2017 on [protected] at 5:25 pm as per your confirmation we have registered your request for bill cycle change and the reference number is[protected] and as per the team remark billing cycle is changed and your request is processed dated 24-may-2017 at 17:35:44.

Kindly confirm us with plan name or plan code with monthly rental to process your request further.

Please confirm us with the plan name and rental to register your request for plan change three (3) days prior to your bill cycle date.

Please note:

Truly unlimited plans will be effective from order date. (Truly unlimited without fup limit)

Unlimited plans will be effective from billing cycle onwards. (Plans having fup limit 10 gb, 20gb...)

Limitless plan's will be effective from billing cycle onwards (Fup is unlimited)

Plans 5 mbps will be available subject to feasibility.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thank you and regards,
Sneha shinde.

Tata docomo

Tata is a registered trademark of tata sons ltd. The docomo logo is a trademark of ntt docomo, inc (Japan) in india.
Tata teleservices limited, registered office : tower 1, jeevan bharati, 10th floor, 124 connaught circus, new delhi 110001.
Email id : [protected]@tatatel.co.in,
Call:[protected]Toll-free).
Cin - u74899dl1995plc066685.
To avoid unwanted telemarketing calls, register your telephone number with ndnc registry, call 1909 or send sms < start dnd > to 1909. For further details, log on to tatadocomo.com.

— original message —
From: [protected]@gmail.com
Sent:[protected]:54:20.0
To : [protected]@tatatel.co.in, [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com
Cc: null
Subject: urgent urgent urgent | account no[protected]~m30140902
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Ladies and gentlemen at tata docomo,

Kindly read my email below, then try and comprehend the
Context, once you are sure that you have understood things fully, i will
Appreciate an appropriate response and action. Please refrain from taking �out
Of context� decisions like you have done so far, causing me much mental
Harassment, trauma and loss of business.

Secondly, please refrain from calling me and asking me �what is the issue�. Read below.

Morning of may 19

My account number (Broadband) is[protected]. My billing cycle
Is on the 15th. On the 19th of may, i wrote to you to
Request for a plan change as i was unhappy with the slow speed i have been
Getting on my 2 mbps unlimited plan, and its affecting my work adversely. I
Immediately got a call back from one renold dcosta at around 8.45 am of may 19.
Please listen to that recording. Amongst other things, renold said that if i
Changed to the 10 mbps 50 gb plan (Rs. 1199), it will be activated within 72
Hours.

Afternoon of may 19

So i wrote to you to change it to the 10 mbps 50 gb plan on
The same day. Now i got a call from ninad gadkar, who said that a 72 hour
Change is not possible for moving from unlimited to limited. He said that the
Plan change is possible only from june 15; the billing cycle. He confirmed that
Renold had provided me with incorrect information. Later that evening i received
An email from ninad towards this effect.

May 19-may 21

I wrote two reminded emails to your team, in response to
Ninad�s response to try and get me a faster plan which can change immediately.
I was pleading now. I did not hear back from your team, except the standard
Answer that it can change only from the billing cycle.

May 21

I wrote and also told you over phone, that if you cannot
Change at all, why don't you change the billng cycle to may 25, so that my
Requested plan can be effective from then (Given that may 21-may 25 is more
Than 72 hours.). Words that i used in my email �so can you change my billing
Cycle to, say the 25th of every month? � ninad said he will get back.

6.38 am, may 24

I wrote the following email to you:

Hello,

Your promise of a resolution by may 23rd (Email below) fell
Flat; i didn�t hear from you. Why do you promise if you can�t deliver? I
Requested for something on the basis of a promise made by your staff renold
Dcost (Have you listen to the recording of our conversation; if you don�t, why
Do you record calls).

1. Migrate to the 50 gb 10 mbps plan at rs. 1199 (Renold
Promised this will happen in 72 hours)

Or

2. Change my billing cycle date to within 3 days or so, so
That you can do the above, if you feel that renold gave me wrong information

11.30 am may 24

I get a call from aarti, saying that my request for billing
Cycle change is accepted and is changed now. However there is no request for
Plan change. So any plan change now (Unlimited to limited) will now be
Effective from june 25. I tried to explain to her that i never registered a
Request for billing cycle change (Read the words in my email) and told her the
Entire story. She seemed adamant in not understanding the issue and what i
Wanted. I requested to speak with her senior; she did not allow me that
Privilege.

Did you see what happened? Could you understand?

Here is a customer who wanted a plan change to a speedier
Plan, and since you could not give a solution, i suggested moving ahead the
Billing cycle date. And what did you do? You took a decision in isolation by
Moving forward the billing cycle (But not changing the plan) and now saying
That i will have to wait form 1 more month for the plan change!!!

What is going on??? Do you not understand english or you
Cannot understand the context?

What will you do now?

I guess you have no clue. Or do you? Ok, here is what i
Want.

1.
Change the plan to the 16 mbps 100 gb plan (Yes,
Now i am changing my original request) at the �earliest possible.� register
This request first.

2.
Once you have registered the above request, then
If it takes 72 hours for the plan change to happen, take out your calculator
And count when 72 hours will end. Then register a request for a billing cycle
Change to that day when 72 hours will end.

Kindly confirm, and save yourself and me a bigger mess.

With regards,

Parthajeet sarma

Mobile:[protected]

Their Executive never show up until you keep on complaining day and night. They will only come when billing day is approaching. Last time our internet was out of service for 15 days and when we asked for deductions in bill they refused and we paid full month amount of 1800 when we used internet only for 15 days. This time also we raised a complain. I got 5 calls that at this time Our technician will visit. And then you keep on waiting no one will show up. You will give calls on numbers you recieved calls from either they won't pick up or switch off. Stay away from Docomo.

Whenever my data balance is over, my entire outstanding balance is deducted blatantly instead of stopping the internet service at the spot and continuing normally. Even if talktime is deducted for the extra consumption, how does 2-3mb cost me 83 rupees? Lost 80rs in the morning and 65rs a while ago. Loss of 150 rupees on the same day. That's plain lootery. Give me a solution to avoid this mishap or i have other networks to look for. What kind of a company doesn't hire customer care executives to speak to people? No relevant option was present on the 121 toll free number. Is this some kind of a cruel joke to make us hunt for your contacts and grievance cells?

I have a tata indicom number i. E. [protected] it is disconnected in 2015. And i pay my pending bills there is no dues on this number. I am using this number since 2006. So i need this number. Showroom executives says call u later. There is no responce. Pls provide my old number to me. My old tata indicom number is :[protected]. My contact number is [protected]. My email id :[protected]@gmail.com. Revert me on my mobile or email. Pls do the needful.

I wanted to discontinue my number [protected] so i went to tata docomo local office and asked them how much do i need to pay finally. I cleared my amount and then they told me you dont need to pay anything else and u will get the security amount via cheque, now these guys are calling me for bill of the month when my phone number was already deactive. This is highly unprofessional as these people first made me wait for the bill date and when the things were soughted out the same day and i didnt use the next bill cycle why should i pay? Also i was informed that my phone number was deactivated so i didnt use my sim card.

Kindly take into notice and please help as they are disturbing again and again with calls and messages and are not ready to listen.

I am surprised to find that tata docomo sent me a bill no. [protected] dated[protected] for rs. 688.86 against account no. 0144-[protected] in my name ramchandra m. Nirmal. By mistake i also paid the amount of rs. 689/- by cheque no. 268457 dated[protected] drawn on bank of maharashtra, mayur colony, kothrud, pune.

The account no. 0144-[protected] does not belong to me and therefore the bill no. [protected] dated[protected] has been wrongly raised by tata docomo. Afraid that my inter net would be disconnected, i hurried paid the amount of rs. 689/- by the said cheque which has also been realised by tata docomo.

You have charged me rs. 689/- fraudulently. I request you to refund me the amount or adjust it against my account no.[protected] and my tata docomo number is [protected].

Sir/madam,
It is to inform u that i have lost my tata docomo sim on 15/05/2017, i have informed the local police station but could not visit any tata docomo stores since then as all the stores i have attempted to visit since then are closed. So i want my mobile number to be blocked by tata docomo. My tata docomo mobile number is [protected]. My name is poushali patra, address - budge budge. Fathers name is nimai chand patra. For any other queries my existing contact number is +91 [protected]. Please do the necessaries to deactivate my number.

Thank you
Poushali patra

I had balance of rs.215 in my tata docomo sim. Suddenly after making a short call i saw the balance is rs.15. Without any apparent reason and confirmation, a value of rs. 200 had been deducted by the provider.
The customer relations officer of the provider couldn't be connected even after several attempts over 3 days.
I expect the return of the balance at the earliest.

I am using [protected] number since 2014. All my bank account, school, collages car servicing insurance facebook google everything is linked to this number. I am now working in abu dhabi and was using the sim here. I was receiving msgs and everuthing and suddenly it got disconnected on March 2017, i was planning to go on vacation back to india on may, so i thought i will visit the dicomo office directly. When i went there the behaviour and attitude towards the cusomer was intolerable... they said the number cannot be activated again since i didnt recharge.. i was have some balance in it i don't remember how much. In this situation where i am forced to stop all my activities relating with this number i request you to activate my number as soon as possible. I even tried to contact the customer care but still the responses were the same.. its like they are not even trying to help or assist in this matter rather than avoiding me by saying its not possible..we cannot do anything. How can you disconnect a number without notifying the user?when i bought the sim it was said that the sim is having lifetime validity. And i was recharging regularly for more than 3 years and when i couldnt rechaghe for 4 or 5 months you just disconnected? The sim was not dead.. i was using the sim.. how lame is this excuse.. that you disconnected my num just because i didnt recharge.. if the sim was not at all in use atleast you can say that the number was dead. So it got disconnected... and the customer service was terrible. I kindly requeste you to resolve this matter as soon as possible.. my contact details are as follows.

Merroon Corera
[protected]@gmail.com
[protected]

Hi, whenever i am doing recharge its deducted my money more than 99 rs always.. As i am software engineer i know how to use services... I have not opened any app not even pressed any button.. I jus want to aks u guys how automatically services got activated on my phone... I have not done anything i want ma money refunded thats it or else tell me the procedure to stop this card usage... Plz kindly do the needfull... Worst service given by docomo... More than 5 yrs m using docomo... Still not at all satisfied by docomo service...

Dear sir, I'm using Tata Docomo for past 6years. I went to purchase 4g SIM card then I came to know from Tata Docomo showroom that the card is registered in someone name that is absolutely irrelevent. Still I'm using the same number [protected]. My alternate number is [protected]. The customer service can't assist me to get 4g sim and also they can't help me to register in my name. The customer service is absolutely rubbish.

I am having docomo card... Doesn't know the owner name... Number is [protected]..
I want the portabty in airtel postpaid now i am trying since last
Last sunday (Now 28/05/2017 2:44 am)
My alternet number is [protected] (Airtel postpaid)
As i have attached the photos all the airtel formalities were done and airtel is clear form their side

Dear i already asked before regarding the need

Sub.
Incoming and outgoing massage details

Dear sir/ madam

I need very urgent to all incoming outgoing massage from my tata docomo number

Can it possible or not
Please suggest or solve the problem as soon as possible

I hope i get it from you bcoz it's not so big deal

Kindly provide a solution how can i receive all these information of my number

I had taken a Tata Walky postpaid landline connection in April 2010. Now the handset is completely out of order. I immediately require a replacement of my Walky handset, as I am being unable to use my.connection at all for the past one month. My neighboring Tata Docomo Stall at City Centre 1, Salt LakeCity, Kolkata is closed for the past few days. So, please help me to replace my handset at the earliest. Thank you.

Hi team,
my Docomo number 7204***076 is not working, there is no network from 24hrs and I checked the sim in other mobile also and try to search for network but not able to register it. I went to Docomo store also and they tried as well but they ask me to pay 100. Rs to get new sim. I purchased this sim 1 year back only and it went off automatically.why I should pay 100rs ? This is very annoying since it is not my issue and mistake then also y I should pay 100 rs. Please check this problem otherwise I have to go for portability.

Abhishek Dangarh

Sir,

This is to inform you that, I had visited your outlets at Shimoga for 4 various occasions since March17 and requested to convert my postpaid sim to prepaid. However, they avoided and postponed my request. The shop is also closed since long time now. Though I am not using the number, the bills are being generated and I am receiving calls and smss for payment of the bills for the unused number.

I submit, I am not responsible for such inactions by the company. I request for immediate discontinuation of my sim, which I am not at all using.
Mobile No. [protected]

Ragashree Anil P,
Shimoga

Hello,
I have a tata docomo prepaid sim card. Since last two days i am not receiving sms on it. I tried sending sms from other mobile numbers but none of them are being delivered to my mobile. Becuase of this i am not able to do any bank related work which requires generating otp on the registered mobile number.

Kindly look into the matter.
Thank you.