[Resolved] Tata Docomo — Bad recharge+ bad customer services | |||
hi i have made a recharge of rs 129 through freecharge.in for tata docomo GSM gujarat circle i want 1 gB 3G data but they do normal recharge instead of special recharge and i received topup recharge i found that there is no option to select special/normal recharge on this site. then why docomo allows them to make a normal recharges. what's my fault? 2. i can only make a one call in Customer care. when i tried to multiple time they told everyone is busy they put the phone without giving me the satisfactory answers. 3. they are not ready to lodge a complaint. 4.they told they cant help. if they say this is 3rd party's mistake then why they allow them to do the same and where's my mistake in this scenario Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
is anyone there to help me?
Reply
Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
[protected]
[protected]@yahoo.com
[protected]@yahoo.com
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
As per the discussion over call, regarding the benefits of recharge of Rs. 129/- and customer care agent improper response issue, we would like to inform you that currently there is no recharge of Rs. 129/- available with us and as the recharge of Rs. 129/- has been made from third party website we regret to inform you that you will not be able to get the benefits.
Further, regarding the customer care agent improper response we have registered the complaint docket number PSR[protected] has been registered and will resolved soon.
For any assistance mail us at [protected]@tatadocomo.com
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion over call, regarding the benefits of recharge of Rs. 129/- and customer care agent improper response issue, we would like to inform you that currently there is no recharge of Rs. 129/- available with us and as the recharge of Rs. 129/- has been made from third party website we regret to inform you that you will not be able to get the benefits.
Further, regarding the customer care agent improper response we have registered the complaint docket number PSR[protected] has been registered and will resolved soon.
For any assistance mail us at [protected]@tatadocomo.com
Thanks and Regards,
Customer Care
Tata Docomo.
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