Tata Docomo — Cancellation of my Maxwifi | |||
Hi everyone who ever is visiting this link please kindly bear in mind that Never go for Tata docomo products. I have been cheated by Tata Docomo I have purchased this so called maxwifi dongle form Tata docmo center. by paying 19999/- on 7/02/2014. The very next day i applied for cancellation. I spoke to their customer care executuve the customer care (Raghav) executives are so low level that they dont know what is IP address and what is the function of it. As I was adamant in speaking to one of their higher authorities he connected me to one Mr. Jasvindher who spoke in a very stylish manner about the cost of the device (I now the cost of the device as i purchased) he adviced me to transfer to any of my friends or third party person. For your kind information am not here to sell your products kindly remember that. After a long disconnection he raised for disconnection of the so called "Maxwifi" and said it will be disconnected in a week. Tata Docomo is so poor in fiinancial status that it send me the bill for the 7 days 345/- even though i did not used. If Tata docomo is so fianancial poor am ready to contribute a monthly token amount. But i advice them not to cheat the customers like this. Because of the innocent customers you are surviving. I Demand you immediately revert and waive my amount which I have not used. My Tata Docomo number: [protected] My mobile: [protected] Balaji Shankar Was this information helpful? | |||
4 Comments | |||
Comments
Yes, I agree with you. I too face same..
Dear Mr. Shankar,
As per our discussion over the call, regarding cancellation and billing, we would like to inform you that your request for cancellation has been registered vide docket number[protected] on 08/02/13 and the same is under process.
Kindly note that billing on your number has already stopped on 15/02/14 and the same will be permanently disconnected on 15th day from the date of request registered.
Further, please be informed that as per your complaint, waiver of Rs. 344.48/- have been provided to your account and no outstanding amount pertaining in your account.
For further assistance, drop an email at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, regarding cancellation and billing, we would like to inform you that your request for cancellation has been registered vide docket number[protected] on 08/02/13 and the same is under process.
Kindly note that billing on your number has already stopped on 15/02/14 and the same will be permanently disconnected on 15th day from the date of request registered.
Further, please be informed that as per your complaint, waiver of Rs. 344.48/- have been provided to your account and no outstanding amount pertaining in your account.
For further assistance, drop an email at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Hi,
Thanks for the waiver, and for this I have to make so many calls and explain to every customer care executive to whom i spoke previously Make it a point that the customer does not explain all again and again every time when speaking to customer care executive.
Once again thanks for the waiver,
Balaji
Thanks for the waiver, and for this I have to make so many calls and explain to every customer care executive to whom i spoke previously Make it a point that the customer does not explain all again and again every time when speaking to customer care executive.
Once again thanks for the waiver,
Balaji
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Customer Care
Tata DOCOMO.