Tata Docomo — Charged me wrongly on my bill. When asked for an itemized bill they did not send it and now they have barred my services. | |||
So DoCoMo charged me a bill wrongly in which they say I used 1GB of internet data. This is not possible because I have a Wi-Fi at home as well as a data pack of 600MB. I asked for an itemized bill and registered a complaint 3 times, the first of which was sent 1 month ago and still no response to any of the complaints. Today they barred my services for not paying the bill after telling me that they wont cut services until a resolution is provided and they say that they will not resume it until I pay the bill Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
My 10 digit Tata DoCoMo number is [protected]. My alternate contact number is[protected] and my email id is [protected]@gmail.com. I hope resolution will be given to my problem as soon as possible.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
Dear Customer,
As per our conversation over the call on your number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding billing(data usage) with the docket number[protected] and the resolution time for the same is today. Further, we would like to inform you that we have registered your request of itemized bill(Print) with the docket number[protected] and the resolution time for the same is 15-DEC-2015 19:37 PM. Kindly bear with us in the interim. Please save your docket numbers in case of any requirement for reference.
Regards,
Customer Care
Tata Docomo
As per our conversation over the call on your number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding billing(data usage) with the docket number[protected] and the resolution time for the same is today. Further, we would like to inform you that we have registered your request of itemized bill(Print) with the docket number[protected] and the resolution time for the same is 15-DEC-2015 19:37 PM. Kindly bear with us in the interim. Please save your docket numbers in case of any requirement for reference.
Regards,
Customer Care
Tata Docomo
I trusted Docomo as its a TATA joint venture, but i was wrong. I ported 2 no. in TATA Docomo. Initially it was all good. And then cam the other side of the face. The started giving false bill. So i converted my one no. to prepaid. But they started billing my other no. with extra amount. Also i shifted my plan from Rs. 299 to Rs. 199 which didn't happen. They made a total bill amount of Rs. 1400 and i finally decide i wont go with Docomo. But after a month of without service they one day call and told that u pay Rs. 1000 and ur service will start and Rs.400 is what they are giving waiver. So i decided i will pay Rs. 1000 and convert to pre paid. But after making the payment they started saying that u will have to pay Rs. 400 to start the service. I didnt had any option i paid and now i am porting to other network. Docomo is a fraud company be aware of this.
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Regards,
Customer Care
Tata Docomo