Tata DoCoMo Complaints & Reviews

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As you have still not shared your contact details, we assume that your issue has been resolved. In case you have any further queries/issues, you can mail us at [protected]@tatadocomomarketing.com

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

I'm still waiting for the refund. How long you guys will take to resolve it!

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As you have still not shared your contact details, we assume that your issue has been resolved. In case you have any further queries/issues, you can mail us at [protected]@tatadocomomarketing.com

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Still how many days it takes to activate?

Tata Docomo eShop:
Welcome to Tata Docomo Shop Chat. How can I help you today?
18:42Ashwini:
Need to know the activation status of my tata photon max wifi
18:43Tata Docomo eShop:
We regret the inconvenience caused, would request you to share your order number.
18:43Ashwini:
Order no: EC[protected]
18:43Ashwini:
MEID-A[protected]DE14
18:43Ashwini:
MSIDN-[protected]
18:43Tata Docomo eShop:
Thank you for the information. I will quickly check your details in our system. Pls stay connected, this won't take long...
18:44Ashwini:
Name- Ashwini Murugan
18:44Ashwini:
Alternate contact number- +91-[protected].
18:44Ashwini:
Email id: roosen8990.[protected]@gmail.com
18:45Ashwini:
ID proof submitted on 14.12.2015
18:45Ashwini:
Order Placed on 12.12.2015.
18:45Ashwini:
Photo & Document submitted on 14.12.2015.
18:46Tata Docomo eShop:
Sir we do understand your concern as per shared information.
18:46Tata Docomo eShop:
As we have checked, we have already forwarded your issue to the concern team on priority basis yesterday itself.
18:46Ashwini:
How many times i need to contact you?
18:46Tata Docomo eShop:
We are expecting a response on same very soon. Would be more than happy to get back to you, once we receive the revert for same.
18:47Ashwini:
why this much slow process?
18:47Tata Docomo eShop:
Till then, your coopration and patience is highly appreciated.
18:47Ashwini:
As per terms and condition the device will activated within 24-72hrs
18:48Ashwini:
Its almost 6 daye where i submitted my documents
18:48Tata Docomo eShop:
Yes sir. We were also expecting the same as this was we had informed you in first place. since some due to some unforseen reason activation has got delayed.
18:49Ashwini:
very worst response from your side. i will file consumer compliant
18:49Tata Docomo eShop:
We are trying our best to get your concern resolved as soon as possible.
18:50Ashwini:
I already cancelled one product from your shop due to delivery delay.. now activation delay.
18:50Ashwini:
EC[protected] this was the order number
18:51Tata Docomo eShop:
We acknowledge your all concerns. for same we already expecting reply on same. Most probably response is expected by tomorrow.
18:51Ashwini:
order placed on 04.12.2015. whats the date today? 20.12.2015.
18:51Tata Docomo eShop:
Will get back to you, once we receive the revert for same.
18:51Ashwini:
still need to one more day???
18:52Ashwini:
How can i return this product? kindly inform this concern..
18:53Ashwini:
Almost 15 days my money locked with your product...
18:53Tata Docomo eShop:
We firstly trying to resolve the activation. Hence humbly would request you to wait for tomorrow.
18:53Ashwini:
I need it today itself...
18:54Ashwini:
Or give the contact number of concern person.
18:54Ashwini:
I will talk with him..

Still it not activated... Frusrtated with this product... Friends don't ever go for Tata docomo products and don't suggest to anybody..

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As per the conversation had with our team, we would like to inform you that, LDR and Docomo Deals service was activated by you on[protected] at 06:31AM and[protected] at 10:54AM through SDP_WAP mode and hence the balance of Rs.62.1/-(52.1+5+5) has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you dont get charged in the future. Being a loyal customer of Tata Docomo, an amount of Rs.62.1/- has been already credited to your account as a onetime goodwill gesture with the docket numbers PSG[protected], PSG[protected] and PSG[protected].

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Kindly do the needful sir.
at times it becomes so inconvenient to talk to customer care personnels.

hope 4 a better relation.

thanks..

regards..

Aaryak Sourav.

Still no initiation has been done in this regards.


thanks...verified support.

regards.
Sourav.

Dear Customer,

As per the conversation had with our team, we would like to inform you that upon checking thoroughly with our records, your balance of Rs.22.80/- has been deducted as you have surfed multiple sites (3 sessions) at the same time on dated[protected] at 10:33PM as you have used 3478KB Data. However, being a loyal customer of Tata Docomo, an amount of Rs.22.80/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected]. Kindly note that when data balance in the account is less and volume of the content browsed (size of the website) is more than the available data balance, hence for the data usage you will be charged from the main balance at 10P/10KB. Further, we request you to revert us with the error message what you are getting while doing the recharge, send the screen shot of the error page on [protected]@tatadocomo.com and amount of recharge for further proceedings.

Regards,
Customer Care
Tata Docomo

I trusted Docomo as its a TATA joint venture, but i was wrong. I ported 2 no. in TATA Docomo. Initially it was all good. And then cam the other side of the face. The started giving false bill. So i converted my one no. to prepaid. But they started billing my other no. with extra amount. Also i shifted my plan from Rs. 299 to Rs. 199 which didn't happen. They made a total bill amount of Rs. 1400 and i finally decide i wont go with Docomo. But after a month of without service they one day call and told that u pay Rs. 1000 and ur service will start and Rs.400 is what they are giving waiver. So i decided i will pay Rs. 1000 and convert to pre paid. But after making the payment they started saying that u will have to pay Rs. 400 to start the service. I didnt had any option i paid and now i am porting to other network. Docomo is a fraud company be aware of this.

Dear Avinash Kashyap,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear customer,

As you have still not shared your contact details, we assume that your issue has been resolved. In case you have any further queries/issues, you can mail us at [protected]@tatadocomomarketing.com

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As you have still not shared your contact details, we assume that your issue has been resolved. In case you have any further queries/issues, you can mail us at [protected]@tatadocomomarketing.com

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We would like to inform you that, usually there are multiple data sessions/applications are running in background at the same time, because of which you might be experiencing slow speed. I request you to kindly, 1. Delete Temporary internet files from browser. 2. Clear cookies and Cache 3. In case if you are using Smart phone, free your phones memory by moving apps, pictures and music files to External SD card 4. Restart the phone after doing the above. Further, we request you to reset your handset and select the network operator manually as Tata Docomo by going to the network settings option and change APN as TATA.DOCOMO.INTERNET. Kindly note that whenever the number o[censored]sers increases automatically the speed will be distributed equally to all users. If you still face the same kindly revert us for further proceedings. 1. Error Message: 2. E/G Symbol Status: 3. Problem since (no. of days): 4. Is it related to particular date & time (any specific time in the day): 5. Number of Signals: 6. Town/city: 7. Area Name: 8. Landmark: 9. Pin code: 10. Alternate: [protected] Contact No: 11. Earlier was able to browse or not: 12. Handset Model:

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We would like to inform you that, MYTALKIES30DAYS service was activated by you on[protected] at 01:26PM through WAP mode and hence the balance of Rs.19.83/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo, an amount of Rs.19.83/- has been already credited to your account as a onetime goodwill gesture with the docket number PSG[protected]

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As per the telephonic conversation on your number, you have expressed dissatisfaction towards services and delay in forwarding the request for number portability. We are sorry for the inconvenience caused to you. In this regards, we would like to inform you that we have registered your complaint with the docket number[protected] and the resolution time for the same is 24-DEC-2015. Please save your docket number in case of any requirement for reference.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As per the conversation had with our team, we would like to inform you that, your request of Recharge concern has been forwarded to our concerned team and have accorded it as top priority and the same will be resolved within 48 working hours. Upon the resolution of your concern, you will be duly notified. Kindly bear us in the interim.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

[protected] is the number we provided the documents for conversion of pre paid to post paid.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we request you to write back to us along with your feasible timings between 08:00 AM to 9:00: PM and also provide us any other alternative number which will help us to arrange a call back to you to initiate further. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

I trusted Docomo as its a TATA joint venture, but i was wrong. I ported 2 no. in TATA Docomo. Initially it was all good. And then cam the other side of the face. The started giving false bill. So i converted my one no. to prepaid. But they started billing my other no. with extra amount. Also i shifted my plan from Rs. 299 to Rs. 199 which didn't happen. They made a total bill amount of Rs. 1400 and i finally decide i wont go with Docomo. But after a month of without service they one day call and told that u pay Rs. 1000 and ur service will start and Rs.400 is what they are giving waiver. So i decided i will pay Rs. 1000 and convert to pre paid. But after making the payment they started saying that u will have to pay Rs. 400 to start the service. I didnt had any option i paid and now i am porting to other network. Docomo is a fraud company be aware of this.

Dear Istiyak Raj,

As per our conversation over the call on your alternate number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding the billing(roaming usage) with the docket number[protected] and the resolution time for the same is today. Kindly bear with us in the interim. Please save your docket number in case of any requirement for reference. We value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We would like to inform you that, the recharge of RC 136 has been successfully done to your number dated[protected] at 08:21PM and credited with the benefits of 500MB data for 60 days. Further, we would like to inform you that kindly send the screen shot of the message details to [protected]@tatadocomo.com for further assistance.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

You people are crap, i never use these type of service and look at the way your customer executive talks, i will port my no. if i the balance isn't reversed

Dear Customer,

As per the conversation had with our team, we would like to inform you that, MYTALKIES30DAYS service was activated by you on[protected] at 01:26PM through WAP mode and hence the balance of Rs.19.83/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated MYTALKIES30DAYS Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a onetime goodwill gesture with the docket number PSG[protected].

Regards,
Customer Care
Tata Docomo

My Mobile no is [protected]

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

My number is [protected] and mail I'd is daya.[protected]@gmail.com.Charges are wrong.I have not used data still charge is applied to me.

I trusted Docomo as its a TATA joint venture, but i was wrong. I ported 2 no. in TATA Docomo. Initially it was all good. And then cam the other side of the face. The started giving false bill. So i converted my one no. to prepaid. But they started billing my other no. with extra amount. Also i shifted my plan from Rs. 299 to Rs. 199 which didn't happen. They made a total bill amount of Rs. 1400 and i finally decide i wont go with Docomo. But after a month of without service they one day call and told that u pay Rs. 1000 and ur service will start and Rs.400 is what they are giving waiver. So i decided i will pay Rs. 1000 and convert to pre paid. But after making the payment they started saying that u will have to pay Rs. 400 to start the service. I didnt had any option i paid and now i am porting to other network. Docomo is a fraud company be aware of this.

Dear Dayanand_mish,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As discussed, we would like to inform you that we are working on your concern. Kindly bear with us in the interim.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Thank you for sharing the details. Our service team will reach out to you asap.

Regards,
Customer Care
Tata Docomo

I trusted Docomo as its a TATA joint venture, but i was wrong. I ported 2 no. in TATA Docomo. Initially it was all good. And then cam the other side of the face. The started giving false bill. So i converted my one no. to prepaid. But they started billing my other no. with extra amount. Also i shifted my plan from Rs. 299 to Rs. 199 which didn't happen. They made a total bill amount of Rs. 1400 and i finally decide i wont go with Docomo. But after a month of without service they one day call and told that u pay Rs. 1000 and ur service will start and Rs.400 is what they are giving waiver. So i decided i will pay Rs. 1000 and convert to pre paid. But after making the payment they started saying that u will have to pay Rs. 400 to start the service. I didnt had any option i paid and now i am porting to other network. Docomo is a fraud company be aware of this.

Dear Customer,

As per discussion with our team, billing related issue has been resolved and waiver of amount of Rs. 1025/- + tax has been posted towards your account.

Thanks and Regards,
Customer Care
Tata Docomo