Tata DoCoMo Complaints & Reviews

Its been 5 months since I converted my Tata Docomo Postpaid connection number ([protected]) to prepaid, but i haven't received refund of the security deposit (Rs.500) Please arrange for the refund, address and other account details attached..

Please trace these numbers [protected] the owner of this number send me objectional calls and nasty SMS between 11.00 PM to 12.00AM last 10 days but on the other time cellphone remains switch off so i badly need the Name and address of this user. So I request you to send its name and address on my e-mail address ([protected]@gmail.com) Soumya Ray

I have charged with ChurnOutFee0-6m of RS 1299. At the time of activation no one told me about this kind of a fraud by Tata.. This is really S**T from a company on many indians believe. This amount must be charged from the person who activated my device without informing me this fraud..

I was using the 499 Internet plan for last 2 months. By 7th May my data balance went down to 4MB(got to know later). But Still I was browsing the Internet, within few minutes my main balance of Rs.160 got detected. While I enquired with the customer care, they were saying as I'm consuming huge data, instead of detecting from the data balance they detected from main balance. They are suppose to inform me as I reached the data balance limit by SMS or at least with the push message. But without any notification and being the data balance is still remaining, how come they can detect from the main balance without my knowledge??? My DOCOMO No - [protected] Thanks, Arun

I had 50.4 mb of data left in my account. I connected to Internet and I used a total of 44 mb of data during my browsing. (Confirmed by Tata Customer Care). But still I was charged Rs. 126 for an "extra" usage of 12.2 mbs from my account balance. And now my remaining DATA balance is 18 mbs. It should be 6 mbs after my usage.

The Customer Care told me that I cannot use multiple apps or multiple tabs for browsing. I am using a Smart phone and we are in 2014 (not 1994 or 2004). Every phone which has 3G has multiple apps/browsers.

This has happened before. Last time I was charged TWICE Rs. 140 and Rs. 50 in the same manner. And before that I used to get charged in small amounts which totaled up to Rs. 10-15 by the end of the month.

When I asked for a refund they said you been charged for data you used. We cannot refund. And disconnected my calls Or told me we cannot do anything for you, please email [protected]@tatadocomo.com. I am getting same replies from the email. And same replies from the customer complain and feedback on the website.

This is ridiculous. If the system has a problem. Its not our fault. Why should we pay if the system cannot calculate the data used by multiple apps/browsers. I have been charged over Rs. 300 in the 2-3 months. That's not a small amount for a prepaid phone user.

I want a full refund. I won't stop or give up. I have waited 2-3 months for the "system" to get corrected. But it seems TATA Indicom likes to charge customers twice for their data usage.

Thank You.
Bhooshan AJ
Pune.

NON REFUND OF DEPOSIT AFTER DEACTIVATION - TATA POSTPAID Sir, I was a tata indicom postpaid customer, i deactivated my postpaid number. that time i also complaint regarding excess bill amount but no action taken. I deactivated my postpaid number and cleared all the dues in the month of january -14 and i changed my MNP to tatadocmo prepaid. but till now don't receive my security deposit amount and last month i shifted my residence, than hoe can i get the information, I also try to complaint at tatadocomo com website but my complaint was not being accepted. Please take action to expedite the matter. Mr FAZAL SHARIEF MD Security Deposit 500.00 Email ID md.f.[protected]@hotmail.com phone no:[protected] Account Number:[protected] C-Mo Corporate Plan-Business Silver contact no: [protected]

Dear sir, six month before i taken a new Tata docomo number [protected]
by the time of purchasing their executives taken Rs 400 for new sim out of that 3000 will be discounted in each month bill by 100, 100 rs, in next 2 months i given a deresitration request but they dint tooked it seriously & generating bill on bills
even in last month i cleared 1100 rs payment & requested deresistration but again this time they generated bill & not given me my 300 rs discount.
Please take action against th

Hi, My tata docomo number :- [protected]. Last year in month of apr-may i lost my simcard so i my sim card and i requested to block. It was succesful. Since then i could not able to reactivate my number since i came to hyderabad for my job, today when i inserted my sim card for my old contacts, i found there is no tower, i understood that my sim is now un-registered. The number is ported from airtel to tatadocomo in may-june of 2011. I even recharge for 120 odd balance in that. Now i hope it is sured that i am the owner of the sim card. Sir/madam, it is heartly request please activate my number with the same simcard no (back 20difit number). I can provide you my 20digit number :[protected]-66331. Also the contact details if you want. I can also send my attached copy of my passport, DL and Adhar card to karnataka tata docomo service center with my 3 passport and cross signaturre if needed. I lots of family problem, financial and job problem. I have to travel 1 place to another for job. Please activate the same. I know it is tough but please understand why a customer is required 2-3 sim cards. It is only because we are not getting good network all over the place more over roaming charges are more. Please free to email me on [protected]@YMAIL.COM and 91+[protected]

Hello, I was using Tata Docomo number [protected]. I asked for disconnection, some time back. In the final call for disconnection from customer care, she said that if I continue the connection then all my bill amount will be waved off and along with that I will be given 5GB pack free for one month(price Rs.499/-). So I didn't pay the bill amount. After that 5GB pack was activated, which was not free at all and also there was no wave off in bill amount. After few days of getting accumulated bill amount of Rs.746/- and my connection was disconnected for non-payment of bill amount. I also got legal notice for non-payment of bill amount. Recently I again get call from same lady(it was by mistake, actually it was same number which I stored in my mobile) after few days of getting legal notice, I told my story, she said that she can give Rs.500/- wave off, if I want to pay the bill and I told her not to start my connection, but she again activated it. I again requested for disconnection and now I am worried that bill will be accumulated again, even though I am not using it. Now I want the wave off of Rs.500/- in the existing bill amount and please deactivate my account as soon as possible. I will pay the remaining amount. Thanks, Dheeraj Garg

I opted 499/ plan which offer 2GB data free with call pan India, I was in Delhi just for 2 days, and TATA charged Rs.1400/- for GPRS (2G) data for 2 days even my total usage is less than 1GB, on enquiry they told that TATA do not have their network in Delhi and offered Idea network,

They have not even informed me that without any information offered servie and charged Rs.1400 just for two days... Beware freinds from such loot .

I am using TATA DOCOMO mobile number since 4-5 year and my Mobile no. is [protected]. I had activated Roaming free pack on 16th April and the amount of Rs. 61 was directly deducted from the account immediately. When I went to roaming and all the call was charged as per roaming charge. It means TATA had deducted the roaming free charges on 16th April and had send SMS for confirmation also charged all calls for roaming. I had activated roaming free to enjoy my trip and can receive all calls but TATA made my trip terrible. TATA is making fool to customer and just making money, I would request you to please take the appropriate the action along with suitable penalty to the TATA.

Sir/madam, my mob. No. [protected]. My mob balance has deducted 188.30 in the morning of 08/05/2014 at 2:40 AM. This is no a first time i purchased sim firstly then deducted my bal 250rs also they not refund my bal. I complaint then they tell me unfair reason blocked my customer care no. And tell me that they refund internet charge but i told that my internet balance avaible in 548 mb at date 14/05/14 Plz favor me

I would like to notify you that I have done an online recharge dated 5/5/14 of sum amount of 23(special) and 20(general) from a recharge website of TATA DOCOMO 'https://www.tatadocomo.com/online-recharge.aspx' from the link provided. The sum amount has deducted from my a/c but the recharge wasn't successful. I would request you to probe deep into the matter and refund my total amount or recharge my phone. .PHONE NO-[protected] NAME-ABHISHEK SHARMA

Dear sir, I'm completely not satisfied with your service. My main complaint is I have recharged Rs 156 3g data plan to my tata docomo number on 5th may 2014 in the morning. In the evening I bought a 2ltrs pepsi bottle where I got Rs 15 free recharge from paytm for buying pepsi. I recharged it to tata docomo number but shockingly my previous recharge of 156 has deactivated and Rs 15 data plan had activated. When I called to your customer care they had said that I have to forget those Rs 156, this is just ridiculous. Now I request you activate my previous Rs 156 data plan or else I will take this issue further with TRAI. Mobile no. [protected] Regards, Samanvitha K

I make online recharge for tata docomo pre paid of Rs 200/- Using My SBI Debit card on5:45 pm dated 7/05/2014 And i got balance deduction message of Rs 200. on Pos[protected] At billdEsK TRansaction[protected]. and got no message For recharge sucessful. Tell me what to do. Please solve my problm
THanking you

I have been charged approx 64 Rs. unnecessary for VAS which are activated on my mobile without my permission. While i am trying to call customer care number either its going busy or else i am not able to connect because there is no direct number to call customer care. I want to refund my balance.

Hi my name is vimal anand and I am tata docomo GSM prepaid customer. My mobile number is [protected]. on 26th of april I have applied to port out from docomo to airtel. Tomorrow I have received a call from Airtel office saying that Tata docomo is not releasing my number so please ask docomo customer care to release the number. When I contact customer care the representative told me that this is post paid department please contact prepaid without solving my query and she gave me number to contact on. When I tried to call that number I was not able to talk to customer care representative everytime it was saying that all representative are busy same was the case with customer care number. Today morning(06/05/14) I was able to talk to customer care representative but insisted of solving my problem representative cut my phone from her side and again I am not able to contact customer care. I sent them mail also but have not replied to that also. So I want to ask Tata docomo from this from why they are not releasing my number??? They have the worst customer care service.

Hi, I am Sumit Aggarwal user of Tata Docomo internet services with account number[protected]. I am using with account from more than last 3 years. This time I was extremely surprised to see my internet bill which shows an outstanding amount of 6975.98 Customer service person informed many times that my plan is unlimited usage. I am surprised to see how come it is limited usage. My bill never crossed monthly rental amount of 561 and I am not aware why I was charged with such a heavy expense this time. Moreover, there was no alert shared by Tata Docomo team with me by calling me or sending me a SMS whilst I was near to my credit limit. More surprisingly if the credit limit is set for a customer, it is at service provider discretion to provide or cut the services if due amount is not paid. If I would have got alert at that time itself then I could have taken the necessary actions then and there. This is complete breach of contract and confidence in Tata Docomo services. Also, I have talked many times with customer care (06.01.2014 as well with Roza - Lauch Complaint - M[protected] but I am not getting any response. As informed by Roza (Tata Docomo Customer Care), but no result. Please help they have pulled me now for Legal Action.. Thanks, With Best Regards, Sumit Aggarwal +[protected]

Sir m user of tata docomo tata tele services. As I call toll free no and online complaint registered regarding balance deductions of total of 210 . Out of this 67+35 is refunded to my account.. But with help of sending several mails to listentatadocomo.com But this time a remaining balance is not credited till now in my account.. Sir plz do favour me to refund the remaining balance thanxs. REGARDS AMIT [protected]

I had received a bill of Rs 4000/- in the month of March.I requested for a plan change to unlimited plan, but I was told the would be available from the next Bill cycle in April 2014.To avoid another bill shock, I reduced my credit limit, with immediate effect to Rs 950/-.I had received a confirmation for both these requests on 23 March 2014. On 20th April 2014, I received a bill of Rs 7700/-.I call the Customer Care and asked them regarding the same to which they replied that the Bill would be available to them after 22nd April, so I should call after that.I was confirmed my services would not be stopped. I made another call post 22 April to share my grievance.I was told this would be resolved and agreed that both service request were completed on 23 March.I got a call from the customer care, informing me that as per the Tata Photon policy, it was not possible to have a credit limit of less than RS 1500/-.I complained that why this was not conveyed to me while raising the Ticket and why the same was never conveyed.They told me they would get back and assured that the services wile not be disrupted till they get back. I then received another call from the customer care which confirmed that a new bill shall be sent to me and I should not be making any payments till then.I was again assured that the services shall not be disrupted.On 2nd may my services were stopped and 3rd May I lodged another complain of the same.I was again assured that the issue would be resolved on high priority and a call back in 24 Hrs.I did not receive a call in the next 28 Hrs and I gave another call to the Customer care to get my services started.I was told services would start in 2 Hrs, but the customer services executive talked very rudely and disconnected the call.Immedlately I made a call to the Toll free number to complain about the executive, but the seniors were busy and no ticket was raised to address the misbehavior of the executive.Moreover, this time I was told, unless I make the full payment, services shall not be restored.I was not connected to the Manager, stating he is busy and I would get a call back. All this harassment has caused me a great deal of mental torture and trauma.It is unfortunate that after being a loyal customer and an impeccable payment record, I was made to go for this harassment.UnintInterrupted Internet was an absolute necessity for my ailing father who is using this device while he and my grandmother are rehabilitating from illness and is a source of pleasure and comfort.This is the only contact for them with the outside world.This has caused my father a great deal of sorrow and discomfort as he has not been able to follow the elections at this crucial juncture.(Usage trends can be checked from the records.)All this now leads me go for legal action and sue them for the damages caused. Regards Nabil Ahmed Zia +91 [protected]