[Resolved]  Tata Docomo — Internet Speed issue

Address:

Chennai, Tamil Nadu

Hi All, I’m working in MNC Company as SSE. Before my office on 10th Jan Tatadocomo they had a stall. I brought Tata DoCoMo Wifi Max on same day, The service is activated on 14th it seems, none of the people called me and informed about that, After two days I tried to reach toll free number, they told you are already activated and later on when i tested the speed test i found my connection speed inside home is 256Kbps, But the service which they gave me commitment is 256Kbps to max 5.1 Mbps but till now it not reached above 256kps inside my home. Later on a technician came to my home and checked, he told me to access the Internet outside my home where in i get approx 800Kbps to 1Mbps.Then i asked him whether i need to access Internet from Road. Then he tested using Tatawalky talk and found there signal strength is too low in our area. Then i asked wats next? Whether i can surrender the device, the technician told me network team need to work on this, Until next week i didn't received any call from them, i again call customer care and asked the same, one technician attended the call and his tone was rude, I asked him is this way you provide service. He told you only get 256Kbps not more than that. Then i asked him to transfer the call to Cancellation department. There a lady took the call, i told my issue and then later on she told it will take 48 hours to deactivate the service, and then i asked what about the device. She told no! we will not accept your device. Then i asked without your device can you able to provide me service. Then she says no. then I ask why if you’re not able provides me a service in my area you sold it. No answer of that. Later on I disconnected the call because of same repeat message from the lady. Two days later a lady from the Billing department called and asked me can I explain you’re billing details and Plan details? I asked her what my plan she told about the plan. I told please escalate to your management whenever a connection is provide to user ask them to verify their service status. Without using there service they cost me 2000 for device and Rs 675 for first month bill. I would like to register this case o[censored]nsatisfied service in consume complaints